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SHAUN BRYAN FORD

Seguin, TX 78155 • (830) 542-9186 • shaun.ford@gmail.com

TRAINING, TEACHING, & SPEAKING | POLICY & RESEARCH | WRITING &EDITING

KEY ATTRIBUTES & TECHNICAL SKILLS

 Research  MS Word, PowerPoint, Excel  Document Management
 Policy Editing  SPSS/SAS  Writing/Editing
 Client Services and Support  Management & Supervision  Program Management
 Online Education  Public Speaking & Presentation  Presentational Speaking
 Technical Writing  Policy and Procedure  Teaching and Training
 Operations Management  Data Manipulation/Visualization  Customer/Client Support

RELATED EXPERIENCE

Ivy Tech Community College, Lafayette, IN
CONTRACT LECTURER Jan 2018 – May 2018
Presented to classes 30+ students in philosophy, critical academic writing, and critical thinking and problem
solving. Lectured on curriculum on complex concepts, philosophies, and themes implemented by the state
committee. Development and design of curriculum. Mentored diverse student body, including non-traditional
students: veterans, disabled students, older-than-average college students, and at-risk students to success.
 One student writes that “this was by far my favorite class this semester.” Another student related via e-mail
that he was insecure about his work and his writing, having returned to school after a long interim, writing,
“Out of my four classes this semester, yours was the best and most engaging.”

Texas State University, San Marcos, TX
GRADUATE INSTRUCTIONAL ASSISTANT Aug 2013 – May 2017
Delivered lectures to classes of up to 100 students in literature, freshman composition, technical writing, and
critical thinking and problem solving. Presented on curriculum on complex concepts, philosophies, and themes
implemented by faculty. Aided in development and design of curriculum. Provided a research-led and scholarly
approach to student learning utilizing adult learning theory
 Accomplished grading over 100 essay assignments per week with grades inputted in Blackboard by
suggested dates
 Developed videos to utilize as teaching tools to simplify complex information for students
 Assigned online philosophy course to teach which had a 34% satisfaction rate; upon evaluating and revising
the course, achieved a 94% success rate in student satisfaction with pass rate exceeding 84% from 51%

WRITING TUTOR/WRITING CENTER COORDINATOR Apr 2011 – May 2015
Supported incoming director with no previous Writing Center experience in understanding the policy and
procedures of the Writing Center. Administered the development, implementation, and assessment of the new
standard operating procedures (SOPs) for the Writing Center. Supervised, trained and mentored a staff of close
to 40 undergraduate and graduate student staff. Developed and published The Writing Center Newsletter as well
as Writing Center guide for publication
 Reviewed software to be purchased and utilized as well as developed better student check-in and tracking
procedures which produced a 250% rise in appointment rates and 300% increase in productivity
 Oversaw the implementation of a new records management system which increased efficiency

Electronic Transaction Consultants at TXDOT, Austin, TX Jun 2005 – Dec 2008
POLICY AND PROCEDURE ANALYST/AUDITOR

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RESUME FOR SHAUN FORD P. 2

Accountable for the management of 5 supervisors who each oversaw teams consisting of 5-20 members.
Coordinated the development, writing, and implementation of policies focused on federal, state, and local laws
and regulations. Orchestrated the analysis and audit of over 15k procedural transactions
 Drafted close to 400 SOPs for the entire service center which were implemented and increased productivity
by 75% and led to a 34% decrease in the mismanagement of funds
 Developed a toll calculator for the website utilizing advanced Microsoft Excel techniques which was
ultimately utilized on the website and received high accolades but superiors and clients due to ingenuity

SmartChoice.com, Austin, TX Feb 1999 – May 2005
CLIENT SERVICES MANAGER (CSM)
Accountable for the management of 12 Client Service Representatives (CSRs). Coordinated the sales support
and service for over 200 clients and qualified agents. Orchestrated the service and technical support for over
140,000 transactions per annum.
 Promoted twice from Client Services Representative to Client Services Supervisor (CSS) in 2001, and from
CSS to Client Services Manager (CSM) in 2003
 Solved on-going, year-long issue with digital voice recorders (DVRs) regarding USB port selection sold by
the company with improved technical support processes and led to a 27% decrease in calls related to DVR
issues

EDUCATION & ACCOLADES

Texas State University, San Marcos, TX
M.A. in Applied Philosophy and Ethics – GPA: 4.0 Completed 2017
M.A. in Rhetoric and Composition – GPA: 4.0 Completed 2015
B.A. in Sociology – Minors in English & Honors Studies – GPA: 3.94/Major GPA: 4.0 Completed 2013
 Graduated Summa Cum Laude
 Alpha Chi and Phi Kappa Phi Honor Societies Member
 Founder and President of Delta Alpha Pi Honor Society

PROFESSIONAL CERTIFICATIONS

Certified Professional Mediator
Certifying Body: Texas State University, Department of Legal Studies, San Marcos, TX Certified: May 2017

Professional Ethics
Certifying Body: Texas State University, Department of Philosophy, San Marcos, TX Certified: August 2016