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Permanent Address: OBJECTIVE:

Flat No. 303, Habitat To work in a professional and stimulating
Homes, Street No. 8, work environment to meet the challenging
Habsiguda, assignment and opportunity for value
Hyderabad – 500 007. addition and professional development
where an individual can grow, participate,
Mobile: contribute, be acknowledged, rewarded and
+91 - 8008102604 respected
+91 – 9652555521
E-mail: ♦ Over 20 years of extensive experience in the field of maintenance, plant
n operations, service operation, customer
service and team management
Date of Birth: ♦ Adept in managing service functions for
2 August 1967 enhancing operational effectiveness;
streamlining the working Standards
Age: Operating System for enhanced
43 operational effectiveness.
♦ Espat in Electronic Engine
Sex: Troubleshooting, Latest CRDI Technology
Male Engines, Undercarriage Maintenance
Management and Hydraulic & Power Shift
Nationality: Transmission System Troubleshooting.
Indian ♦ Exposure to working on Hydraulics,
Electrical and Pneumatic System.
Qualification: ♦ Proven skills in managing teams to work
Diploma in Mechanical in sync with the corporate-set parameters
Engineering from V & motivating them for achieving business
Ramakrishna Polytechnic, and individual goals.
Chennai, in the year 1988 ♦ Expertise in managing the maintenance
of the various machines & equipments for
Total Experience: reducing downtime & enhancing
22 years operational effectiveness of equipments.
Strong and diverse technology background providing excellent customer
Languages Known:
satisfaction & management of workload
English, Hindi, Kannada & ♦ Well adaptive towards corporate culture
Tamil and behavior & ability to work under
Marital Status:

Passport Details:
No: F1262744
Issued on: 5th January
♦ A hard worker & a fast learner with
problem solving, analytical & logical skill
♦ An effective communicator & team player
with strong analytical, logical, problem
solving abilities.

BUSINESS AREA: Project Management /

Service Operations / Maintenance of Road
Construction and Mining Machineries
Plant Operations:
♦ Coordinating plant activities to setup standards with accountability for
strategic utilization & deployment of available resources to achieve the
organizational objectives.
♦ Preparing SOPs, manuals & work instructions for operations for the unit
and maintaining reports for facilitating decision making by the
management and standardization of all plant activities.

♦ Planning and effecting preventive maintenance schedules of various
machineries to increase machine up time and equipment reliability.
♦ Proactively identifying areas of obstruction/breakdowns and take steps
to rectify the equipments through application of troubleshooting tools.

Technical Support/Troubleshooting:
♦ Looking after dismantling, assembling & troubleshooting of equipments &
utility components.
♦ Increasing mean time between failures & reducing mean time to repair
the machines, thereby enhancing the productivity.

Team Management:
♦ Conceptualizing & developing training & development initiatives for
improved productivity, building capability and quality enhancement.
♦ Creating & sustaining a dynamic environment that fosters development
opportunities & motivates high performance amongst team members.


Employer: Gmmco Limited

Duration: Since July 2009
Caterpillar dealer in South, West and Part of North East India markets All
Caterpillar products made in India and elsewhere.

Designation : Deputy Divisional Manager – Product Support

Reporting to : Asst. General Manager – Product Support

No. of employees reporting to Me : Thirty

Responsibilities :

♦ Look after the after market sales of Caterpillar products in major

customer like Singareni Collieries and Natural Mineral Development
Corp. in India. Both the companies are in the mining sector excavating
coal and iron ore respectively using CAT 100T trucks, Large capacity
Front end Loaders CAT 992K and D8 & D9 dozers.
♦ Having direct interaction with customer in service support and parts
support for the CAT machines operating in the mines.
♦ Planning and developing engineers technical skills to meet customer
requirement thereby achieving customer satisfaction.
♦ Having good leadership skill in handling the team of engineers, guiding
them in solving technical problems and motivating them to grow in
their career.
♦ Also, having good co-ordination between internal departments to fulfill
customer requirement and ultimately achieving the company’s
corporate goals.

Employer: Wirtgen India Private Limited Duration:

Since July 2005 – June 2009
Wirtgen India Private Limited, a 100% subsidiary of Wirtgen Group, has been
operating in India since 1995. They have the registered office complete with
Central Workshop, Parts Warehouse, Training Center along with Sales office
at Bangalore. They also have the Sales and Service set-ups at the various key
locations across the country. Since inception in India, Wirtgen has pioneered
introduction and implementation of several innovative technologies in the
field of surface mining, road construction and road rehabilitation.

Designation: Senior Manager – Customer Service

Reporting to: General Manager

No. of Employees Reporting to Me: Ten

♦ Service and spares management of Wirtgen Surface Miners and milling
machines used in Coal and Limestone mines and Voegele Asphalt, HAMM
Rollers and Wirtgen Slip form pavers in road construction. Monitoring of
machines and recommendation of parts to generate parts business and at
the same time, improve reliability of the machine and increase customer
acceptance level index
♦ Planning and executing parts order to meet all customers’ parts
requirements in southern region
♦ Monitoring the total management of engines equipped in Wirtgen
Equipments &Voegele Asphalt Pavers
♦ Supervising rental machine operation including monitoring of service,
spares and billing
♦ Increased the parts turnover by almost 80% more than that for the last
year and recovery of certain parts market share from competitors

Employer: TIL Limited Duration: August

1998 – June 2005

. TIL is the Dealer of CATERPILLAR, look after Sales & Service in Northern
and Eastern part of India.

Designation: Service Manager

Reporting to: Branch Manager

No. of Employees Reporting to Me: Eight

♦ Handled MARC project in TISCO, West Bokaro operating with CAT 100T
trucks, D10 Dozers, 834 Wheel Dozers and 140H graders.
♦ Achievement of parts business target. Involved in service revenue
generation and monitoring of service engineers. Maintenance & repair
contract and assist sales team in excellent service support
♦ Involved in planning yearly total operation of CAT Equipment working in
TISCO West Bokaro Project
♦ Warranty reporting and execution. Managing the maintenance of CAT
Dump Trucks, Dozers, Front End Loader Excavators. Regular monitoring of
equipment and forecasting of parts requirement in advance to the logistic
team to achieve 95% parts availability and manage inventory strategically

Employer: ELFORGE Limited Duration:

January 1997 – July 1998
El Forge Limited. The Group's principal activity is to manufacture and sell
steel forgings. Its plants are located at Chennai, Hosur, Gummidipoondi. It
also operates in Europe, USA.

Designation: Supervisor- Maintenance

Reporting to: Divisional Manager – Maintenance

No. of Employees Reporting to Me: Twelve

♦ Supervision of equipment in plant and plan for part as per schedule repair
♦ Erection and commissioning of polymer quenching unit in the factory
which consists of quench tank, heat exchangers, cooling towers,
centrifugal pumps, motors and EOT crane of 2 ton capacity
♦ Maintenance of ISO documentation
Employer: Triveni Oil Field Services Limited Duration:
April 1995 – December 1996
Designation: Mechanic
Reporting to: Tool Pusher

♦ Planning and executing repair jobs for various equipments operating in
the Oil Rig
♦ Maintenance of all machineries operating in an Oil Rig.

Employer: Gmmco Limited

Duration: May 1989 – March 1995
Public Ltd. Firm since 1870 in the field of Construction Products -
Manufacturer, Services, Export / Import
Gmmco markets all CAT Products manufactured in CATERPILLAR India and
elsewhere. Gmmco is dealer of CATERPILLAR in South, West and part of
North East India.

Designation: Service Engineer

Reporting to: Service Superintendent

♦ Service of HEMM equipment, troubleshooting of various problems on
caterpillar trucks, dozers and pay loaders, overhauling engines,
transmission, torque converter, differential, pumps and hydraulic cylinders
♦ Worked in Service Centre and done overhauling of CAT Engines, Power
Transmissions, Torque Converters and Differentials of CAT dump trucks
and dozers.

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