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Open End No.

of Location
Position Experience Profile
date date Positions

* Experience:6-8 Years of relevant


experience for PMO.
* Essentials – • Is familiar with the
project development life-cycle and
typical issues associated with the
implementation of IT projects
• Principles, methods, techniques
and tools for the effective
management of projects from
initiation through to implementation
• Methods and techniques for
reporting progress and financial
conformance against an agreed
plan
• Methods and techniques 12-
05-
PMO 6- 8 Years associated with planning and Jul- 5 Pune
Jul-18
monitoring progress of projects. 18
Examples: product/work
breakdown structures, baselining,
critical path analysis, earned value,
resource analysis, conflict
resolution
• Automated tools to assist in the
project management process, by
automating mechanical tasks such
as scheduling, resource balancing,
and time recording. Tools and
techniques for risk management
Excellent written and verbal
communication.

Experience:1 -3 Years of relevant


experience for MI. 12-
05-
MI Analyst 1-3 Years Essentials - Good with Excel. Jul- 2 Pune
Jul-18
Excellent written and verbal 18
communication.

Experience : 4- 8 Years Relevant


Resource Scheduler 12-
Resource 05-
4-8 Years Resource Scheduler for Jul- 3 Pune
Scheduler Jul-18
COMMERCIAL field engineers– 18
• Scheduling engineers
calls/installations across Ireland
• Using Service link, CSM and
Tesseract to assign calls, monitor
progress and allocating parts.
• Using SAP to check for stock
• Contact customer to arrange
installations, update customers on
progress of calls, query
information, survey installation
locations and arrange delivery of
parts /kit to sites.
• Parts escalation (highlighting
stock shortage etc.).
• Monitoring engineer KPI’s
• Breach report – working through
breach report weekly & monthly, to
review/correct potential call
breaches
Adhoc installation/ICT support:
• Monitoring pc builds remotely
• Onsite helping to install misc IT kit
Misc:
• Scheduling 3rd party
contracts/misc installations as
required.
• Attending monthly meetings/conf
calls

Resource Scheduler for


EDUCATION field engineers –
• Scheduling engineers
calls/installations across 5 x
education board areas:
• Using Service link, CSM and
Tesseract to assign calls, monitor
progress and allocating parts.
• Contact schools to arrange
installations, update customers on
progress of calls, query
information, survey installation
locations and arrange delivery of
parts /kit to sites.
• Parts escalation (highlighting
stock shortage etc.).
• Monitoring engineer KPI’s
• Breach report – working through
breach report weekly and monthly,
to review/correct potential call
breaches

Excellent written and verbal


communication.
* Experience: 2-4 Years of
relevant experience for Intenal
telecom
* Essentials –Manage all CMITS
mobile device assets (Joiners,
Leavers)
• Ordering of approved Mobile
Devices and SIM Cards
• Provisioning Mobile Device
Management Applications
(MobileIron & Okta)
• Supporting CMITS users on
mobile device setup and any
issues.
• Manage mobile device refresh
spend (tech funds)
• Resolve mobile device hardware
warranty issues
• Recycling of outdated mobile
device hardware
• Manage International Roaming
Requests
• Manage and maintain Mobile
12-
Internal Broadband (MiFi) devices 05-
2 - 4 Years Jul- 1 Pune
Telecoms • Liaise with Capita’s mobile Jul-18
18
provider O2 as and when required.
• Monitoring and financial reporting
on CMITS business mobile spend
CMITS Telephony (40%)
• Manage all CMITS Telephony
assets and extensions (Joiners,
Leavers)
• Overall responsibility of the
Telephony, Reporting and Contact
Centre Service for CMITS & DVA
• Overall responsibility for CMITS
Meeting room conferencing
solutions.
• Project Management of upgrades
and changes in regards to the
CMITS Telephony Service.
• Managing the annual CMITS
Telephony Disaster Recovery
process
• Management of the TalkTalk
contract in relation to the CMITS
Telephony Service .
• Manage all telephony
requirements in regards to new
CMITS sites or site closures.
• Monitoring and financial reporting
on CMITS telephony spend

The Workforce Planning Manager


will be responsible for developing
strategy to effectively and
efficiently manage all incoming
demand via multiple channels to
the contact center team. This
person will be responsible for
forecasting, scheduling, and real
time tactical response for the
contact center. This person will
ensure that we have the right
amount of coverage, in the right
place, at the right time to support
our KPI’s. This person must be
comfortable working in a very fast
paced environment, capable of
working with complex data and is a
strong collaborator.’

Key Responsibilities:

• Lead the workforce management


12-
Workforce function 05-
5-9 Years Jul- 1 Pune
Manager • Develop the workforce Jul-18
18
management function to deliver
improved SLA performance, and
increase overall Service Desk
productivity
• Responsible for MVS processes
such as agent skilling and IVR
tracking
• Create New rota and schedules to
support current working patterns
and potential 7-day working
• Develop the existing data within
impact 360 and maximise return on
investment.
• Ensure resources are aligned to
meet demand
The Workforce Planning Manager
will be responsible for developing
strategy to effectively and
efficiently manage all incoming
demand via multiple channels to
the contact center team. This
person will be responsible for
forecasting, scheduling, and real
time tactical response for the
contact center. This person will
ensure that we have the right
amount of coverage, in the right
place, at the right time to support
our KPI’s. This person must be
comfortable working in a very fast
paced environment, capable of
working with complex data and is a
strong collaborator.’

Key Responsibilities:

• Lead the workforce management


function
• Develop the workforce
management function to deliver
improved SLA performance, and
increase overall Service Desk
productivity
• Responsible for MVS processes
such as agent skilling and IVR
tracking
• Create New rota and schedules to
support current working patterns
and potential 7-day working
• Develop the existing data within
impact 360 and maximise return on
investment.
• Ensure resources are aligned to
meet demand

Operations Manager - End User


Services: ( Service Desk / IT
Support Team): - monitoring n
12-
Operations creating dashboards, sharing stats 05-
7-10 Years Jul- 1 Pune
Manager to higher management, service Jul-18
18
desk reports, dealing with
escalation more of coordinating
with key stakeholders, not tech
role.

The role will mean working across


Systems multiple technologies, which
12-
Support include MS Exchange, VMware, 05-
4-9 Years Jul- 4 Pune
Engineer - Windows Administration, Backups, Jul-18
18
L2/L3 Citrix, AV, Active Directory,
Storage and Unix.

This role also involves offering


advice and training to the 1st line
Operations teams, on support
issues where appropriate. In
addition, there will be a need to
liaise with 3rd parties and
customers on support issues where
appropriate.12 Hours shift.24*7
Environment.BAU Support.4 Days
Working 3 days Off

The SCCM Administrator and


Deployment Analyst is directly
responsible for:
• Monitoring patching of end user
devices approving changes for
release through the release cycle.
• Ensuring A/V updates are
deployed and produce exception
reports for non-compliance.
• Administer end user devices on
SCCM to keep in line with active
devices producing exception
reporting when required.
• Maintain distribution points for
software distribution diagnosing
deployment failures.
• Undertake SCCM upgrades to
keep environment in line with
releases from Microsoft. 12-
05-
SCCM Admin 3-4 Years • To take MSI and App-V packages Jul- 1 Pune
Jul-18
from the Capita central services 18
packaging team and to implement
them in to Croydon’s App-V
Manager / SCCM to deploy to
Windows 10 and Citrix XenApp
endpoints.
• To be able to troubleshoot
deployment issues effectively and if
required to work with the packaging
team to remediate.
• To be able to deploy the package
for on-site UAT testing.
• To deploy tested and signed off
packages to specified production
users / devices.
• Ensure the team consistently
provides a high quality of service to
the Customers.
• Ensure alignment to all Corporate
Policies.
• Daily monitoring of Anti Malware
Updates to endpoints.
• Record Malware Events for
investigation by relevant teams.
• Assist with addition of new
hardware models and injection of
drivers into SCCM

• Support and maintain the Desktop


Management infrastructure
(currently LANDesk and SCCM)
• Support and manage the Antivirus
solutions (McAfee ePO/ VirusScan,
Symantec Endpoint Protection)
• Patch Management – weekly,
monthly and ad hoc patch
deployments via LANDesk
Management Suite & WSUS
• To perform maintenance on
Active Directory computer accounts
• To perform monthly compliance
audits with detailed analysis and
commentary for the supported
clients and distribute to relevant
parties
• To liaise with other Lines of
Service and Service Management
to ensure that client requirements 12-
Endpoint 05-
3-5 Years are met Jul- 1 Pune
Management Jul-18
• To track workload and progress 18
on remediation efforts and project
work
• Application deployment via
Desktop Management tools,
currently LANDesk
• Management and reporting on
desktop backup solution (currently
Druva InSync)

Mandatory Technical Skills : (


These can be product / service /
Technical domain skills)

1. LANDesk Management
Console
2. McAfee ePO
3. WSUS server

Desired / good to have


Technical skills :
4. SCCM
5. Scripting

• Support and maintain the Desktop


Management infrastructure
(currently LANDesk and SCCM)
• Support and manage the Antivirus
solutions (McAfee ePO/VirusScan,
Symantec Endpoint Protection)
• Patch Management – weekly,
monthly and ad hoc patch
deployments via LANDesk
Management Suite & WSUS
• To perform maintenance on
Active Directory computer accounts
• To perform monthly compliance
audits with detailed analysis and
commentary for the supported
clients and distribute to relevant
parties
• To liaise with other Lines of
Service and Service Management
to ensure that client requirements
are met
• To track workload and progress 12-
Endpoint 05-
6-8 Years on remediation efforts and project Jul- 1 Pune
Management Jul-18
work 18
• Application deployment via
Desktop Management tools,
currently LANDesk
• Management and reporting on
desktop backup solution (currently
Druva InSync)

Mandatory Technical Skills : (


These can be product / service /
Technical domain skills)

1. LANDesk Management
Console
2. McAfee ePO
3. WSUS server

Desired / good to have


Technical skills :

4. SCCM
5. Scripting
Essential Knowledge/Experience:
• Experience of installation and
configuration of the Microsoft OS
Windows 7, Windows 10 x64 1703
and 1709, Windows Server 2012
• ICE Validation, APP-V 5.1/APP-V
5.2
• Hands on experience using
Admin Studio by
Flexera/installshield, Wise Package
12-
Apps Studio, Wise Script Editor, 05-
5-8 Years Jul- 1 Pune
Packaging PowerShell, ORCA, InstED and Jul-18
18
Application Compatibility toolkit
• Working experience of
SMS/SCCM 2012
• Demonstrating quality application
packaging using MSI technology
• Active directory, file protection
and registry hives
• Interpersonal and professional
skills
• Ability to work effectively as part
of a team

Experience : 10 - 15 Years
Role : Manage the CMDB Tools
Team , Program Management,
Service Delivery in Managed
Infrastructure services Model.
Client Facing UK Team. Drive the
Project Initiatives and 12-
CMDB 05-
10-15 Years Jul- 1 Pune
Manager Jul-18
Required Skills : Exposure in 18
CMDB Product ( 1-2 Years ) Good
experience in ITSM Space Service
Delivery and BAU Support and
Development Projects , PMP or
Prince 2 Certification will be added
advantage, ITIL Certification.

Experience with Event Monitoring


Server Tools 12-
10 - 12 tools and Automation using 05-
Deployment Jul- 1 Pune
Years Integrations (HPNNMi, BPPM, Jul-18
Manager 18
Truesight, BLADELOGIC, AO,
Nagios, SCCM, SCOM,
Solarwinds, etc)
• Well versed with IT Event
and ITSM management and all
other ITIL processes
• Provide technical leadership
and guidance in the build and
maintenance of the Infrastructure
Monitoring Tools, create Service
maps in the tools and provide right
levels of Monitoring to the OPS
teams.
• Drive the discovery of the
Cis in the system and setup them
in monitoring and take
responsibility for reporting progress
on the same on a weekly and
monthly basis.
• In conjunction with the BO
team design and produce the
regular reports that allow us to
monitor events generated,
actioned, and closed on a weekly /
monthly basis.
• Implement service models in
Monitoring Tools for all the
Customers across the wider
business
• Setup Automations and
integrations using Atrium
Orchestrator(AO) and Atrium
Integrator (AI) with BMC Remedy.
o Design integrations to enrich
data that can be discovered by the
BMC discovery toolset, such as to
virtualisation toolsets.
o Automate the event and ITSM
ticketing to auto create tickets in
BMC Remedy,
o Automate the Bladelogic to
raise CRs in BMC remedy for
Patching and also create Blackout
windows in monitoring tools using
Atrium Orchestrator
• Understanding of PMI
methodologies/ITIL processes with
ability to work with multiple large
projects in a cross-functional
environment.
• Prior exposure to
Automation and Integration
• Strong Windows/Linux /
Networking background
• Well-developed ability to
effectively plan, organize and
execute on time and within
budgetary constraints.

Look for combination of either


Wintel + Virtualization OR Wintel
+ Citrix OR Wintel + Storage .

Role Level - L2 / L3 Role in


deployments / Projects team .
To carry out the design and
implementation of computer
systems (including the installation
of a range of equipment, operating
systems and applications), both on
time and within budget. Emphasis
is on taking ownership and
technical responsibility of the
implementation project, as well as
maintaining and developing
technical skills, product knowledge
and customer interaction. To
implement Customer installations
against agreed solutions, working
either on your own or as part of a
Delivery Team under the
12-
InfraStructure management of a Project Manager. 05-
4-6 Years Jul- 2 Pune
Engineer Be able to traverse between Jul-18
18
different areas of the business as
and when required and adapt
accordingly.
• Regular Liaison with the resource
scheduler & Team Leader to
ensure best use of skills and
utilisation across the team
• To maintain an awareness of
current products and technologies
deployed, to ensure optimum use
of current tool sets and effective
deployment of current
technologies.
• To maintain an awareness of new
products and technologies, to
enable input to future technical
deployment
policy/strategy/direction.
• To maintain an awareness of
relevant IT security practices and
policies to ensure that the technical
implementation services provided
are compliant with legal and
legislative requirements.
• To implement, configure, test and
install new computer equipment
and software as specified, in
accordance with the Systems
Specification, the Technical
Services Departmental Procedures
and the Installation Instructions, as
defined in the Manufacturers
Manuals and Bulletins, taking full
responsibility for the
implementation on the customers’
site.
• Having technical responsibility for
the implementation project, having
the ability to communicate with
customers and staff at all levels. To
explain complex technical issues in
a simple, relevant manner.
• To configure the customer’s new
and existing equipment/software as
specified in the Systems
Specification and Installation
Instructions.
• To ensure that any encountered
technical difficulties, which are
beyond the knowledge and/or
scope of the job holder, are
escalated as soon as possible to
the appropriate Technical
Consultant, Project Manager,
Scheduling Team member or
ultimately Line Management if
necessary, in order to resolve the
issue to completion.
• To complete all necessary
configuration details and
documentation in order to provide
an accurate record of the installed
systems.
• To liaise with others both within
the department and throughout the
company in order to gain a full
understanding of the Company’s
objective and procedures.
• To take full responsibility for self-
learning in order to gain the
necessary skills required in the role
and to keep abreast of the rapid
rate of technological innovation
within the industry.
• To undertake other duties as
appropriate to the role and as
determined by management.
• Provide information for, and assist
where required in the development
and enhancement of company
delivery and support procedures.
• To participate in the professional
and technical development of junior
team members

• Technical design, configuration,


and implementation expertise
within large-scale Transformations
and Migrations.
• Strong knowledge and
demonstrable experience with
infrastructure architecture,
implementation and support
expertise.
• Expert technical skills.
• Technical risk identification and
management.
• Planning and management of
technical infrastructure tasks.
• Previous experience of similar
role essential 12-
InfraStructure 05-
8-12 Years • Excellent working understanding Jul- 1 Pune
Specialist Jul-18
of Microsoft technologies including 18
Windows Server 2008 R2 /2012,
Active Directory and Group Policy,
Windows XP & 7
• Experience of implementing
vmware vsphere 4 & 5, along with
VCP qualification
• Competent with installing
Exchange server to latest version
and relevant qualification
• Experience of Implementing Citrix
solutions using xendesktop/xenapp
and xenserver
• Experience of storage
technologies either Dell/HP or
Netapp

Relevant experience in SAP ABAP


SAP ABAP 12-
HR, SAP HR Module, OOABAP / 05-
Senior 5-7 Years Jul- 2 Pune
OOPS , Webdynpro OR Adobe Jul-18
Consultant 18
Forms , And Smartforms, and SAP
Workflow.Support and
Enhancement / Maintenance
Projects.To Identify and resolve
issues with applications, following
agreed procedures, application
management software and tools to
collect agreed performance
statistics & to execute agreed
applications maintenance tasks. Its
Primary Role will be in Support and
Enhancement of existing product /
applications for UK Customers.
The Work timing will be UK
Business Hours. ( 12:30 pm / 1:30
pm to 9:30 pm / 10:30 pm )

• SAP Security experience 8+


years
• Experience in Structural
Authorization/HR security
• Experience in Position based
security
• Experience in GRC AC 10
• BI Security is must
• Complex role design experience (
SAP Security 12-
cross client Roles) 05-
& 5-7 Years Jul- 1 Pune
• User Licensing/ Auditing Jul-18
Authorization 18
• Enterprise Portal Security
Experience
• Experience in CRM/SRM
/HR Security
• CUA configuration and support
User Management.
The Work timing will be UK
Business Hours. ( 12:30 pm / 1:30
pm to 9:30 pm / 10:30 pm )

Mandatory skill set - BOL and


Genil programming , standard
Component enhancement and
custom component development,
SAP ABAP 12-
ABAP , ABAPOO , BADI , BAPI , 05-
CRM Senior 5-7 Years Jul- 1 Pune
debugging . Jul-18
Consultant 18
At least one Implementation and
support experience in SAP CRM
project is must. Experience on SAP
Web services & CRM - PI
integration , Workflow
To Identify and resolve issues with
applications, following agreed
procedures, application
management software and tools to
collect agreed performance
statistics & to execute agreed
applications maintenance tasks. Its
Primary Role will be in Support and
Enhancement of existing product /
applications for UK Customers.
The Work timing will be UK
Business Hours. ( 12:30 pm / 1:30
pm to 9:30 pm / 10:30 pm )

Kindly invite all your Referrals to


come in, as per below:

Walk- In Drive :

Day: Saturday,7 July 2018

Interview time: 11.00 am to 1.00pm

Permanent
Role – In case, there are any additional
3 to 6 Years references fulfilling the below
Salesforce
Developer criteria, please ask them to directly
come in on the said day.

Please note, do ask your


references to carry a copy of their
CV, mentioning your name and
Emp code on the first page of the
CV.

Mandatory Skills:

Specific Job Knowledge, Skills and


Experience :
 Experience on Apex , VF ,
Apex triggers and
Lightning framework.
 Coordinate with client and
team for integration and
development.
 Execute the unit testing to
produce defect free
software
 Ensuring test coverage
and creating test methods.
 Creating documentation
on modules.
 Experience on Rest , Soap
api.
 Experience on salesforce
configuration.
 Peer review code
developed by developers.
 Should have experience in
Einstein analytics , Pardot
, Marketing cloud.

Desired Certifications

 Platform Developer II
 App Builder

Experience:

Must have 3 - 6 years


of force.com , sales , service cloud,
Lightning development experience
.