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Enhancing health communications of WHO staff

360° feedback questionnaire

Dear Reviewer,

Please take about 15 minutes to complete this 360° feedback questionnaire about your colleague’s
communications, keeping in mind the following points:

 Answer honestly, candidly, and constructively.


 Your answers will be anonymous and part of a group response. No one, other than the
coach, will know specifically know what you said.
 Email your answer sheet directly back to the coach

Please answer the following (for coach use only):

Name of your colleague (360°participant): Miljana Grbic

Your name: Ivana Markovic

Your position: Construction and procurement Manager

Your relationship to your colleague (360°participant): Sister

Your sector of occupation:

Civil society representative


Donor
Government
Media
Non-governmental organization
x Private sector
Public
United Nations organization
University or academic centre
WHO: member of the participant’s team
WHO: outside of the participant’s team
Other:_______________________________________________

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Start of 360° feedback questionnaire

1. How do you rate the participant’s ability to talk clearly about their work at the World Health
Organization?
x Very good
☐ Good
☐ Not very good
☐ Unable

2. How do you rate the participant’s ability to communicate in an inspiring way for
collaboration in their area of work?
x Very good
☐ Good
☐ Not very good
☐ Unable

3. List five key words that describe the participant’s way of communicating; for example: clear,
open, understandable, jargon-free, empathetic, transparent, confident, unclear, vague etc.

Persuasive, Understandable, Transparent, Confident, Decided

4. List five key words that describe the professional relationship you have with the participant;
for example: approachable, friendly, trusting, respectful, professional, distant, cold, etc.

Trusting, Mindfulness, Open Communication, Respectful, Interrelatedness

5. Can you please advise how changes in the participant’s communication could improve your
relationship with her/him?

Talking freely about what is and isn’t working in the practice

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6. Please comment on two areas where the participant already demonstrates good
communication?

Listening - Listen for the real meaning or main point of what the person speaking is
saying

Empathy

Responding

7. What, if any, communication challenges do you anticipate for the participant in her/his
current role?

Public Speaking

8. What top three communication priorities do you recommend the participant concentrates
on over the next year (2015/2016)?

Persuasive Presentations

Targeting Messages to Different Audiences

Setting Clear Expectations for Staff

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9. What are your communications expectations from the participant in the next:

 One year?

Concision

Clarity

 Three years?
Diplomacy

Multilingual

10. Please provide any additional comments below:

Resourceful and open-minded professional committed to continuous learning,


improvement of professional standards and increase of professional results and
impact.

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End of questionnaire

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