You are on page 1of 20

ST UDENT S & COMMUNIT IES DIVISION

Professor Talal Y usaf


Executive Director - USQ International & Development
Phone +61 7 4631 2362
Email: ioadmissions@usq.edu.au

12 February 2018 Application ID: 107695

KIRAN PANDEY
8 Camellia Place
Orange New South W ales 2800
Australia

Dear Mr PANDEY
Y our application to study with the University of Southern Queensland (USQ) Australia, has been
successful. W e are pleased to offer you a place in the following programs:

Program: English for Academic Purposes


Major: Unspecified
Campus: Toowoomba
Mode: On campus
CRICOS code: 069700B
CRICOS institution code: 00244B
Orientation date: 08 May 2018
Commencement date: 08 May 2018
Study required to complete program: 10 weeks
Completion date: 13 July 2018
Average cost per course: AUD975 per course
*T otal program tuition fees: AUD3900

Program: Master of Spatial Science Technology


Major: Geographic Information Systems
Mode: On campus
Campus: Toowoomba
CRICOS code: 093265E
Commencement date: 16 July 2018
Study required to complete program: 16 courses
Completion date: 30 June 2020
Average cost per course: AUD3800 per course
*T otal program tuition fees: AUD60800

* Program tuition fees and the average cost per course quoted in this offer are an estimate only
and are valid for the year of offer. Please note that fees are subject to change.

Overseas Student Health Cover (OSHC)


OSHC is calculated on the estimated duration of your student visa and is available in single,
couple or family options. Refer to the attached information for more details on these options.
Estimated OSHC fees for the period from 07 April 2018 until 30 August 2020:

Single Couple Family


AUD1509 AUD4766 AUD7373
Page 1 of 20
Deposit required
In order to accept your offer, you will need to pay a deposit which is the sum of your estimated
first semester Tuition fees and applicable OSHC. Please select the appropriate option from the
table below:

Single Couple Family


Tuition deposit AUD3900 AUD3900 AUD3900
OSHC AUD1509 AUD4766 AUD7373
T otal deposit AUD5409 AUD8666 AUD11273

Tuition fees
Tuition fees are set and charged on a per course basis in accordance with subject areas. The
fees stated in this document are an estimate only as they are based on the average first year
enrolment pattern. The actual tuition fees you will pay are calculated and invoiced upon
finalisation of your enrolment. Payment of any outstanding tuition fees each semester must be
made by the University published payment due date as indicated on the invoice. Tuition fees are
reviewed on an annual basis and are subject to change. A full list of course fees is available on
the USQ website: https://www.usq.edu.au/current-students/organise-enrolment/fees/fee-finder

Tuition Protection Service (TPS) - Know your rights


TPS limits the collection of tuition fees that the University can request prior to the
commencement of your program. USQ may not request you to pay more than 50% of your total
tuition fees before you commence your program. However, you may choose to make a payment
greater than 50% of the total tuition fee where you wish.
For short courses with a duration of 25 weeks or less, USQ may request 100% of the tuition fees
to be paid prior to commencement.
For more information about TPS, see https://tps.gov.au/StaticContent/Get/StudentOverview.

Conditions of your offer


Y our admission into the above program/s is conditional. The conditional status of this offer
cannot be lifted until the following conditions are met:
EAPP II is a high level English for Academic purposes program designed for students who
have received a conditional place for further studies with the University of Southern
Queensland.
For the Bachelor of Nursing program and Postgraduate coursework programs requiring IELTS
6.5 for entry, students are required to obtain "B" grade or better in all EAP II courses.
If you successfully meet these conditions, your place in this program will become unconditional
and all USQ policies and procedures will continue to apply. Should you not meet these
conditions, USQ will cancel your place in this program and your enrolment in courses.
For more information on the guidelines and minimum standards by which your information and
qualifications were assessed, please refer to the Important Information enclosed with this
letter.

Streamlined Student Visa Framework (SSVF) requirements


All offers to international applications for on-campus study are conditional on meeting SSVF
requirements - this includes financial evidence and Genuine Temporary Entrant (GTE)
requirements. A final assessment of all of these requirements is undertaken before processing
your acceptance, and USQ will take into account all information available at that time.

Orientation
An orientation program will be held at the Open Access College at 9am on your commencement
date. Y our participation is essential. Staff will introduce you to the University and explain
program requirements. Class attendance records are required to be recorded for each student
enrolled into an EAP program. Y ou will be required to attend 23 - 25 hours of face to face study
Page 2 of 20
each week. USQ Open Access College requires you to maintain an attendance record of 80% or
better and to complete all program requirements.

Sponsorship
W here you have provided relevant supporting documentation that you are a sponsored student,
please note that your sponsor will be automatically acknowledged as having an Authority to Act
in relation to all University matters unless there is a specific, co-approved agreement written in
English between yourself and your Sponsor as specified within the Student Authority to Act
Procedure and the Student Authority to Act Schedule.
As a sponsored student, to accept this offer you will need to complete the attached Acceptance
of Offer form, return it to USQ directly, or our representative in your country, with the fee made
payable directly to USQ noted in Deposit Required, or written evidence from your sponsor that
you have obtained sponsorship. Please note that all fees paid must be issued to USQ and not
your representative.
Please note: if a sponsor is unable or unwilling to pay your fees, you as the student will then be
required to pay the outstanding fees to the University of Southern Queensland. For more
information please refer to the attachments for the USQ Fees policy.

Accepting this offer


To accept this offer you will need to complete the attached Acceptance of Offer form and return
it to USQ or our representative in your country along with your deposit payment. If you
submitted your application online, you can upload your acceptance using our online application
system (https://omega.usq.edu.au/) or alternatively, you can reply to your offer email with the
acceptance attached.
USQ has partnered with Flywire to streamline your deposit payment process. Flywire allows you
to:
Pay from around the globe either via transfer or credit card payment option
Save money on bank fees and ensure your payment is received in full
Receive peace of mind with 24 x 7 multilingual customer support
Track your payment from start to finish
An email will be sent to you when your payment has been deposited into your student
account
To make your payment, please refer to our secure online payment site:
https://payments.usq.edu.au/OneStopW eb/T00104
Please note that when USQ issues multiple offers for the same program, the most recent offer
letter is the primary offer letter upon which to confirm your acceptance. All previous offers will
be withdrawn and revoked by USQ.
Once you have accepted this offer, you will be allowed to change to a different program upon
completion of at least one semester in your current program. For further details of USQ's
admission requirements, please access USQ's Admission
Policy policy.usq.edu.au/documents/1325PL.
If you have been placed on Conditional Academic Standing in your previous USQ program, please
note that the conditions applied to your enrolment will be transferred to your new program.
This written agreement, and the right to make complaints and seek appeals of decisions and
action under various processes, does not affect the rights of the student to take action under
the Australian Consumer Law if the Australian Consumer Law applies.

What happens next


Once your Acceptance of Offer has been processed you will receive an email with information
regarding your UConnect Login details. If you are coming to study on campus, we will provide
you with the Electronic Confirmation of Enrolment (eCOE), that will be required to apply for a
student visa. Once you have arrived safely and reported to USQ International office, you will be
required to complete the Change of Address process. Student Visa mandatory requirements state
that you must notify your education provider of any change in your residential address within 7
days of the change.
Page 3 of 20
Y ou are responsible for keeping a copy of this written agreement, and receipts of any payments
of tuition fees or non-tuition fees. Should you have any questions or concerns, please contact
USQ or our representative in your country.
Please quote your Application ID 107695 on all correspondence, so we can quickly locate your
information.

Y ours sincerely,

Professor T alal Yusaf


Executive Director (USQ International and Development)

Page 4 of 20
Acceptance of Offer
Application ID: 107695

1. Personal details
Please review the details below and supply any missing information. If any of the pre-filled
details are incorrect, please cross them out and write the correct details. Y our electronic
confirmation of enrolment (eCoE) will be issued based on this information. Incorrect information
will delay your visa processing time.
Name: KIRAN PANDEY
Email: pranamikiran@gmail.com
Date of birth: 07 November 1992
Country of birth: Nepal
Citizenship: Nepal
Passport number: _________________________
City/Country issuing passport: _________________________

2. Overseas Student Health Cover (OSHC)


Please select the type of cover you would like USQ to arrange on your behalf, by ticking the
appropriate option below. This cover will be arranged with USQ's preferred provider, BUPA. If you
would like to organise your own OSHC, please select the 'None' option.

O Single O Couple O Family O None


If you selected 'None', please only pay the Tuition deposit amount specified on your offer letter
when paying your deposit. For all other options, please pay the Total deposit amount for your
selected option.

3. Agreement with USQ


I accept the offer of place at the University of Southern Queensland (USQ) Australia,
commencing on 08 May 2018 studying the English for Academic Purposes program.
I have read and understood the letter of offer and the supporting information included.
I understand that this acceptance is not valid until I have paid the deposit amount listed on
the letter of offer.
I understand that the fees associated with my program of study are subject to change each
year.
Student's signature: ___________________________ Date:_____/______/_____
If you are under 18 years of age, your parent or legal guardian is required to sign this
acceptance on your behalf.
Parent/guardian signature: _______________________ Date:_____/______/______
Parent/guardian name: _______________________

Please return to: University of Southern Queensland


Email: ioadmissions@usq.edu.au usq.edu.au
CRICOS: QLD 00244B, NSW: 02225M
Phone: +61 7 4631 5543 TEQSA: PRV12081

Page 5 of 20
Declaration of financial capacity
Application ID: 107695
Name: KIRAN PANDEY

The purpose of this form is to ensure that international students wanting to accept their
University of Southern Queensland (USQ) offer are aware of their financial responsibilities when
studying and living in Australia.
Y ou are required to complete this form in order to declare that you are aware of these expenses
and that you have access to sufficient funds to support yourself and any dependents that
accompany you for the duration of your study in Australia.
International students cannot rely on gaining employment to fund their tuition and living
expenses whilst in Australia.

1. Outline of yearly expenses


Expenses Per Person Amount required in AUD
Y ourself Return airfares to Australia
Travel Dependents Return airfares to Australia for each dependent who
accompanies you to Australia

Refer to Total tuition fees as detailed in your offer


Y ourself letter
Tuition School aged Refer to Education Queensland International
dependents website https://eqi.com.au/study-options/fees

Y ourself AUD19,830 per year (as from 1/2/18: AUD 20290)


Living Partner AUD6940 per year (as from 1/2/18: AUD 7100)
Child AUD2970 per year (as from 1/2/18: AUD 3040)

Overseas Refer to OSHC 'Single' as detailed in your offer letter


Y ourself Refer to OSHC 'Couples' and 'Family' as detailed in
Student Health Dependents
Cover (OSHC) your offer letter

For more information on accommodation and other living expenses, please


access https://www.studyinaustralia.gov.au/english/live-in-australia.

2. Student declaration
I, _____________________________ declare that I am aware of and understand my financial
responsibilities as detailed above, relating to studying with USQ. I declare that I have access to
the funds required to live and study in Australia for myself and any dependents who accompany
me. I understand that the University may vary or terminate my offer, or any subsequent
agreement regarding my study at USQ, should any information provided by me be shown to be
incorrect.

___________________________________________ _________________________________
Signature of applicant (or guardian if under 18) Date

Please return this form with your acceptance of offer to: University of Southern Queensland
Email: ioadmissions@usq.edu.au usq.edu.au
Phone: +61 7 4631 5543 CRICOS: QLD 00244B, NSW: 02225M
TEQSA: PRV12081

Page 6 of 20
Important information
Privacy information
USQ collects personal information for university purposes of providing tertiary education and
related ancillary services and associated functions pursuant to the University of Southern
Queensland Act 1998, and the information on this form for the purposes of assessing your
application and, if applicable, processing your enrolment. USQ collects this information in
accordance with the Commonwealth Higher Education Funding Act 1988, Higher Education
Support Act 2003, the Education Services for Overseas Students Act 2000 (ESOS Act), ESOS
Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of
Education and Training to Overseas Students 2018. W here relevant, USQ may give all or some
of this information to
Other education providers to administer cross-institution enrolments
Commonwealth and state government departments, agencies or their authorised agents or
contracted service providers and to USQ approved Representatives (agents and partners)
and to other organisations (including international entities) who provide sponsorship or
funding of your studies to seek verification of information or provide information regarding
your studies (and visa and overseas health cover if applicable) or to enable surveys
concerning your education to be undertaken, and
Other students enrolled in the same courses as you or as may be required by a Faculty to
facilitate USQ's provision of tertiary education services to you and other students including
in the future.
Other than as set out above, personal information will not be disclosed without your consent
unless required or authorised by law. For details of USQ's Privacy Policy, including related
policies such as USQ's Right to Information Policy please access
http://policy.usq.edu.au/documents/13404PL. To facilitate USQ's provision of tertiary education
and related ancillary services and associated functions, you acknowledge and consent to the
disclosures set out above and to the transfer of your personal information outside of Australia
and communication via any available electronic means. In handling any personal information
disclosed to you by the university, you agree to use this information for purposes of your study
at USQ only and to abide by USQ's ICT Information Management and Security Policy and the ICT
Standard for Use of ICT Resources Policy.

Academic assessment information


Other than being required to demonstrate proficiency in the use of the English language,
international applicants are subject to the same entry requirements as Australian applicants.
Academic qualifications recognised for standard entry are based on comparison of Australian
Y ear 12 (Grade 12) or United Kingdom "A" level examinations, or both.
Please refer to USQ's Admission Policy for further details by
accessing policy.usq.edu.au/documents/1325PL.
Applicants for admission to a particular program may be required to attend an interview and/or
audition; present a portfolio or other activity as detailed in the Handbook
(https://www.usq.edu.au/handbook/current/filter-programs.html) entry for the particular
program.

English language assessment


To gain a place in a program (degree) at USQ, you must demonstrate your ability in the use of
the English language. For more information on the program category groupings and minimum
test requirements for each category, please access the English Language Proficiency
Page 7 of 20
Requirements Schedule policy.usq.edu.au/documents/14707PL.

Pathways and credit for prior study


At USQ we understand that you may have come to us via other universities, TAFEs or private
providers and even one or two employers. W e know that your skills and knowledge come not
only through study, but also through practice and on-the-job learning. So that's why we take into
account both prior study and work experience when you apply for a program.
Please refer to USQ's Credit Calculator to find out what credit you may be eligible to receive for
your previous studies. Exemptions may be granted for relevant tertiary studies successfully
completed in the last five years where the studies have been offered by an institution
recognised by the Australian Qualifications Framework (AQF) or by an institution adjudged as
comparable. In some circumstances, credit may be considered if the studies in question were
successfully completed within the past 10 years.

Teaching mode
As an on-campus student you will be required to attend face-to-face lectures, tutorials and
workshops. W hile this is a requirement for most of your program's courses, USQ's approach to
on-campus study has evolved to be more flexible and there may be occasions where you
complete some of your courses online or externally.
USQ has forged a reputation as one of Australia's leading providers of online education and the
delivery of external education resources continues to lead the way. If you are required to study
some of your courses online or externally, all study materials will be made available through
your UConnect student portal.
A recommended enrolment pattern, including modes of study for the courses you need to
complete for your program, is detailed in the Handbook.

Study periods
Below are the 3 study periods that USQ offer per year for undergraduate and postgraduate
programs.

Semester 1 February - June


Semester 2 July - November
Semester 3 (Non-compulsory semester) November - February

International students on a student visa are required to maintain full time enrolment. USQ
considers full time enrolment to be 4 units per semester, which program enrolment patterns
follow. Each individual unit is normally equivalent to 1 credit point.
English language programs such as ELICOS and EAPP are not aligned with the standard study
periods. Instead, these programs are run during shorter sessions which commence at various
times throughout the year.

Enrolment, deferment & cancellation


At USQ, the full-time load is defined as four (4) on-campus courses/units/credit points per study
period for both Award and Non-Award programs. All USQ programs of study offered to
international students are CRICOS registered in this manner. For details of USQ's Enrolment
Policy, please access policy.usq.edu.au/documents/13120PL#id6.

Page 8 of 20
Academic misconduct includes cheating and plagiarism and is an extremely serious offence which
can lead to suspension or exclusion from the University. For further details of USQ's Academic
Integrity Policy, please access policy.usq.edu.au/documents/13752PL.

Cheating

The term 'cheating' includes, but is not limited to:


1. The use of any unauthorised assistance in taking oral or written tests, or examinations;
2. The acquisition, without permission, of tests or other academic material belonging to the
University or a member of its staff;
3. Providing or receiving information which is prejudicial to the fair conduct of the examination
during the conduct of the examination;
4. Tampering or attempting to tamper with any item used in the assessment of students;
5. Failing to abide by directions from the examiner regarding the permitted level of
collaboration between students on items submitted for assessment;
6. Acquiring or attempting to acquire, possessing or distributing material not specifically
authorised for use in the assessment process by the examiner in the course (unit)
specification or on the front cover of the examination paper. Unauthorised material includes
current examination question papers or part thereof in advance of the official distribution by
the University to all examination candidates;
7. Impersonating or attempting to impersonate another student in assessment activities.
For the purposes of this definition, 'unauthorised assistance' includes those methods of
assistance not listed or not identified on the examination paper, or not otherwise specifically
approved by the examiner.

Plagiarism

The term 'plagiarism' includes but is not limited to, the use, by paraphrase or direct quotation,
of the published or unpublished work of another person without full and clear acknowledgement.
For more information about plagiarism, please access the following
link: https://www.usq.edu.au/library/referencing/what-is-plagiarism

Student complaints and appeals

USQ is committed to ensuring students have access to formal complaints and appeals processes
so disputes and problems can be solved in a fair and timely manner. Prior to making an appeal,
students should access the Student Complaint and Appeal Policy
policy.usq.edu.au/documents/15264PL or contact their relevant Faculty to familiarise themselves
with the required process.

Waive academic penalty and fee reversal

Students are able to withdraw from courses without academic or financial penalty if they do so
prior to the census date (end of week 4 for semesters 1 and 2, week 3 for semester 3 and week
2 for ELICOS and EAPP sessions) for each semester/session. Students may withdraw without
academic penalty only provided they do so prior to the withdrawal date (week 8 for semesters 1
and 2 and week 6 for semester 3) and will receive a grade of W AP (W ithdrawn without Academic
Penalty only). Students will still incur financial liability for courses dropped between census date
and withdrawal date. If withdrawal is a result of special circumstances that are beyond the
Student's control, an application to W aive Academic Penalty with Fee Reversal may be
considered.
The University recognises that occasions may arise in which students find it necessary to drop a
course after the census date. In such cases, the academic penalty may be waived and fees
reversed if the course is dropped for special circumstances including:
medical
family or personal
employment related
University or Partner error
For information on withdrawing from courses without academic or financial penalty, please
access https://www.usq.edu.au/current-students/organise-
enrolment/fees/guidelines/refund/waive-academic-penalty.

Page 9 of 20
Deferment, suspension or cancellation of study during enrolment
Registered providers may only enable students to defer or temporarily suspend their studies,
including granting a leave of absence, through formal agreement in certain limited
circumstances.
The Standard also addresses cancellation of enrolment and requirements relating to notification
through PRISMS should a student;s enrolment be deferred, suspended or cancelled. It covers
student access to complaints and appeals mechanisms if a provider initiates a suspension or
cancellation of enrolment against a student's wishes. For more information on this policy, please
access https://internationaleducation.gov.au/Regulatory-Information/Education-Services-for-
Overseas-Students-ESOS-Legislative-Framework/National-
Code/nationalcodepartd/Pages/ESOSNationalcode-PartD.aspx.

Fees information
T uition fees

Tuition fees are charged on a per course basis. Y our offer letter includes an estimate of the
tuition fees which you will be charged based on your selected study options. Please be aware
that fees may vary depending on the program from which courses are taken and the elective
courses which you choose to study. Tuition fees are subject to annual change and increases and
therefore there may be times when you are charged more fees than originally estimated in your
letter of offer. For further information on International fees and scholarships please
access https://www.usq.edu.au/study/international/things-to-know/fees-and-scholarships.

Payment of tuition fees

1. Students are required to pay their fee liability in full by the published due date for the
semester.
2. Failure to make full payment of fees by the fees due date for the semester will result in
restrictions and cancellations. Please access the Student Debt Management Procedure for
further details: policy.usq.edu.au/documents/15332PL

Student amenities fee

In accordance with Australian Government legislation, USQ will be charging you a compulsory
Student Services and Amenities Fee (SA Fee). The SA Fee is in order to provide students with
services and amenities of a non-academic nature, including health and welfare; orientation and
support; student development and enrichment; and student assistance programs.
The SA Fee is an ongoing charge that is included in your tuition fees, so you will not be charged
extra on top of your tuition.
Other study costs
W hile tuition fees are the main costs associated with studying, there are some other costs to
consider. Access the USQ website for more information on other study costs:
https://www.usq.edu.au/current-students/organise-enrolment/fees/types/other-costs.

Overpayment

Any overpayment will be credited to your USQ account.


Payment methods
USQ accepts international student deposit payments via credit card, telegraphic transfer or bank
draft. W hen paying your deposit fees, USQ's preferred payment method is to use our secure
online payment site https://payments.usq.edu.au/OneStopW eb/T00104. This site allows you to
pay from around the globe either via credit card or transfer / wire.
Credit card: International transactions and transactions which exceed daily spending limits
may cause your payment to be rejected by your financial institution in the first instance. To
avoid any delay caused by this, we encourage you to contact your financial institution to
advise your authorisation for USQ to draw upon your account to the sum nominated in your
Page 10 of 20
letter of offer.
T elegraphic transfer: Contact your bank to arrange a telegraphic transfer to USQ's bank
account. This method of payment is available from anywhere in the world. Please note your
full name, date of birth and application number. Bank fees may apply.
International bank draft: These must be in Australian dollars and made payable to the
University of Southern Queensland. Please note your full name, date of birth and
application number.
Sponsorship: If you have been successful in securing a government or employer
sponsorship, please provide a letter from your sponsor, on business letterhead which
contains the following information:
Sponsor name
Sponsor address
Sponsor email, telephone & fax contact details
Name and contact details of your sponsorship officer
Y our full name and date of birth (as the sponsored student)
Confirmation the sponsor is funding your studies with the University of Southern
Queensland (USQ), Australia
Commencement date (and end date - if time limited) of your sponsorship
Items covered by your sponsorship (i.e. tuition fees; overseas student health cover -
single/family; additional academic support; textbooks etc)
Any items or conditions for the continuation of the sponsorship (semester invoices;
academic progress reports; limits to external or online studies)
USQ will then review the information and ascertain if your sponsor is an approved financial
provider. If your sponsor is unable or unwilling to pay your fees, you as the student are then
required to pay outstanding fees to the University of Southern Queensland.

Refund of student fees


Eligibility
Y ou may be eligible for a refund of your tuition fees if you are a commencing international
student and:
Y ou are unable to commence your studies on the agreed starting date;
The University is no longer able to deliver the program and your offer is withdrawn.
Students will be provided with assistance and support from the University and the Tuition
Protection Service (TPS) to find a suitable alternative program of study or get a refund if a
suitable alternative cannot be found. For more information about TPS,
access https://tps.gov.au/StaticContent/Get/StudentInformation;
Y ou receive approval from the University to transfer to an alternative provider and you
withdraw your enrolment prior to the approved Census Date;
Y ou are able to demonstrate that compassionate and compelling circumstances impacted on
your ability to study in accordance with the Assessment of Compassionate and Compelling
Circumstances Procedure: http://policy.usq.edu.au/documents/131150PL
Y ou (or your Official Sponsor) may also apply for a refund of your Overseas Student Health Cover
(OSHC) premium if you are no longer able to study in Australia.
Y ou will not be eligible for a refund of your tuition fees if you withdraw your enrolment within
the first six months of study in your principal program:
Before the University approved Census Date and you do not receive approval from the
University to transfer to an alternative provider.
After the University approved Census Date and you receive approval from the University to
transfer to an alternative provider. To determine if you are eligible for a refund of tuition
fees, you will need to apply to waive academic and financial penalty in accordance with the
University's Enrolment Procedure.
Cancellation
The following cancellation fees may apply:
Administration expenses totalling no more than $250 and 5% of the total amount of tuition
fees received by the University;
Page 11 of 20
Part of expenses paid for travel, accommodation and other domestic services that cannot be
offset by providing the services to another person;
If applicable, the amount of compulsory union fees;
the cost of books, equipment and other materials needed.
Requesting a refund
If you are a commencing student, you can request a refund of your fees by completing a Refund
Request Form (B) and returning via email to ioadmissions@usq.edu.au or in person at the USQ
International Reception Desk, Y Block Toowoomba Campus. The Refund Request Form (B) can be
located at: https://www.usq.edu.au/financialservices/forms/assessform
W here your Official Sponsor has paid your tuition fees, they must request a refund via email to
debtors@usq.edu.au or in writing to:
Financial Services
University of Southern Queensland
Toowoomba QLD 4350

Students studying via an Education Partner must submit their refund request directly to the
Education Partner.
For further detailed information in relation to receiving a refund of your student fees, please
refer to the Refund of Student Fees Policy and Procedure:
http://policy.usq.edu.au/documents/13431PL

Electronic Confirmation of Enrolment (eCoE)


Y ou should read this information if you are one of the following:
outside Australia and intend to apply for a visa to study in Australia
a student visa holder in Australia intending to enrol in a course of study
a student visa holder intending to apply for permission to work
a student visa holder intending to change from one education sector to another
a visitor, working holiday-maker or other temporary visa holder intending to extend your
stay in Australia to undertake full-time study in a registered program.

Student visa conditions

Y ou must notify your education provider of contact details including:


your current residential address, mobile number (if any) and email address (if any)
who to contact in emergency situations
any changes to the above details, within 7 days of the change
Y ou must notify your education provider of a change of education provider within 7 days of
receiving the electronic Confirmation of Enrolment certificate or evidence of enrolment.
Y ou must remain enrolled in a registered course (unless you are an AusAID/Defence student or
secondary exchange student in which case you must maintain full-time enrolment in your course
of study or training). Note: a registered course is one that is on the Commonwealth Register of
Institutions and Courses for Overseas Students (CRICOS). Y ou must maintain satisfactory
attendance in your course and course progress for each study period as required by your
education provider.
In order to provide the electronic Confirmation of Enrolment (eCOE/s) required to obtain a
Student Visa, please provide your passport number, country of birth, and citizenship. For further
information please access https://www.border.gov.au/Trav/Stud/More/Visa-conditions/visa-
conditions-students.

CRICOS information
Page 12 of 20
A registered course is an education or training course offered by an Australian education provider
registered on the Commonwealth Register of Institutions and Courses for Overseas Students
(CRICOS) to offer courses to overseas students. For further details of registered courses and
education providers, please access http://cricos.education.gov.au/.
To satisfy ESOS Act and National Code requirements international students are required to
complete their program in the time specified on their Confirmation of Enrolment. To comply with
this requirement the program load for each compulsory semester (i.e. semesters 1 and 2) for
international on-campus students is 4 courses.
A maximum duration applies to all programs and study should be completed within the maximum
duration. Extensions may be granted in extenuating circumstances.

ESOS framework
The Australian Government wants overseas students in Australia to have a safe, enjoyable and
rewarding place to study. Australia's laws promote quality education and consumer protection for
overseas students. These laws are known as the ESOS framework and they include the Education
Services for Overseas Students Act 2000 (ESOS Act) and the National Code of Practice for
Registration Authorities and Providers of Education and T raining to Overseas Students
2018 (National Code).

Protection for overseas students

As an overseas student on a student visa, you must study with an education provider and in a
course that can be found on the Commonwealth Rrgister of Institutions and Courses for
Overseas Students (CRICOS). CRICOS registration guarantees that the course and the education
provider at which you study meet the high standards necessary for overseas students.

Your rights

The ESOS framework protects your rights, including:


Y our right to receive, before enrolling, current and accurate information about the courses,
fees, modes of study and other information from your provider and your provider's agent.
Y our right to sign a written agreement with your provider before or as you pay fees, setting
out the services to be provided, fees payable and information about refunds of course
money. Y ou are responsible for keeping a copy of your written agreement and any receipts
for payments in relation to your student fees.
Y our right to get the education you paid for. The ESOS framework includes consumer
protection that will allow you to receive a refund or be placed in another course if your
provider is unable to teach your course.
The ESOS framework sets out the standards Australian education providers offering
education to overseas students must obey. These standards cover a range of information
you have a right to know and services that must be offered, including:
orientation and access to support services to help you study and adjust to life in
Australia
who the contact officer/s is for overseas students
if you can apply for course credit
when you enrolment can be deferred, suspended or cancelled
what your provider's requirements are for satisfactory progress in the courses you
study and what support is available if you are not progressing well
if attendance will be monitored for your course
a complaints and appeals process
One of the standards does not allow another education provider to enrol a student who wants to
transfer to another course, but has not completed six months of the final course of study you
plan to undertake in Australia. If you want to transfer before-hand, you need your provider's
permission.
If you are under 18, to ensure your safety, you will be granted a visa only if there are
arrangements in place for your accommodation, support and welfare.

Page 13 of 20
Your responsibilities
As an overseas student on a student visa, you have responsibilities to:
satisfy your student visa conditions
maintain your Overseas Student Health Cover (OSHC) for the period of your stay
meet the terms of the written agreement with your education provider
inform your provider if you change your address
maintain satisfactory course progress
if attendance is recorded for your course, follow your provider's attendance policy
if you are under 18, maintain your approved accommodation, support and general welfare
arrangements.

Contact Why? How?


For policies and Speak with your provider
Y our provider procedures that Go to your provider's website
affect you
Contact details and online enquiry form
Department of For your ESOS available https://internationaleducation.gov.au/Regulatory-
Education and rights and Information/Education-Services-for-Overseas-Students-
Training responsibilities ESOS-Legislative-
Framework/ESOSenquiries/Pages/Default.aspx
Department of Contact details and online enquiry form available
Home Affairs For visa matters www.homeaffairs.gov.au

Campus location information


USQ is a multi-campus University, with three campuses and many regional support offices
throughout Australia and in other countries where we offer our awards programs.

USQ T oowoomba campus

Our main campus is located in Toowoomba, one of Australia's largest inland cities, situated just
a two hour drive west of Brisbane. There are over 4000 students enrolled at the Toowoomba
campus studying in the areas of Business, Communication, Creative Arts, Health, Humanities,
Education, Engineering and Spatial Science, Information Technology, Law and Sciences.

USQ Springfield campus

USQ Springfield offers a broad range of undergraduate and postgraduate options in a vibrant
setting just 25 minutes from the Ipswich CBD, 45 minutes from Brisbane city and an hour from
the Gold Coast. More than 2200 students belong to USQ Springfield, studying across the areas of
Creative Arts and Media, Business and Commerce, Education, Engineering and Built Environment,
Information Technology, Law and Justice, and Health and Community.

USQ Ipswich campus

USQ Ipswich is located in Queensland's oldest provincial city, Ipswich, one of Queensland's
largest growth regions, just 55 minutes from the Brisbane CBD and 1 hour 15 minutes to
Toowoomba. USQ has been part of the Ipswich community since 2006, and we're really excited
to have expanded our locations into central Ipswich and continuing to grow with the region.
Officially moving to the Ipswich site in January 2015 USQ Ipswich is offering degrees in Human
Services, Nursing, Midwifery, Paramedicine, Psychology, Sport and Exercise, and Tertiary
Preparation. W e look forward to developing the tertiary education opportunities in the region,
building bright futures for our community.
Further details on our campus locations, including campus maps and facilities can be found on
our website https://www.usq.edu.au/about-usq/campuses-maps.

Living in Australia
Page 14 of 20
Studying on-campus at USQ can be a rewarding way to undertake a university degree in a safe
and friendly multicultural environment with modern facilities and a relatively low cost of living.

Weather

Summer in South-east Queensland generally stretches from November to March with average
daily temperatures of 25 to 30 degrees Celsius. Temperatures can fluctuate and can be as low
as 14 and as high as 39 degrees Celsius.
W inter months are June, July and August. Average daily temperatures hover between 6 to 17
degrees Celsius. Differing weather patterns mean temperatures can get as cold as -4 and as
warm as 25 degrees Celsius. More information about Australia's climate is available from the
Australian Bureau of Meteorology.

What to wear

Male students on-campus wear long trousers or jeans and shirts (collared button down, polo
shirts or t-shirts). Footwear is usually sports shoes (joggers / gym shoes), casual shoes or
sandals.
Female students on-campus wear long trousers, jeans, skirts and shirts/t-shirts. Footwear is
often sports shoes or low-heeled casual shoes/sandals.

Safety

Y our safety and wellbeing is very important to us and that is why we have created a Student
Assistance Hotline. This hotline is available to International students 24 hours a day and can
help you with problems such as medical, legal, accommodation and cultural issues. If it is late
and you need help, call 1800 689 410. This is a free call from landlines in Australia (standard
call rates apply from mobile phones).
Don't forget if you have an emergency requiring ambulance, fire department or police, call 000
immediately.
If you are on campus and need help, the Security Office assists in providing a safe and secure
environment for you. Contact details for the USQ Security Office are available in the USQ
website https://www.usq.edu.au/campus-services/security-and-emergency.

T ransport

If you would like to drive a motor vehicle in Australia, you must ensure you have a valid
international drivers licence. Just remember, it is illegal to drive in Australia without an
appropriate licence, therefore you must ensure you have the correct licence and understand the
road rules. Further information on driving in Queensland with an overseas licence is
available https://www.qld.gov.au/transport/licensing/driver-licensing/overseas/driving.
Parking facilities and public transport is available at all three USQ campuses.

Money and cost of living

Y ou should arrive in Australia with at least AUD400 for expenses in the first few days. It is
recommended that you have easy access to at least another AUD2000 to AUD3000 during the
first few weeks in Queensland. These extra funds will be needed to get you established and will
be used on expenses such as:
textbooks and other study materials
rental bond (security deposit equal to 4 weeks rent)
rent in advance (equal to 2 weeks rent)
security deposits and re-connection fees for electricity, gas and telephone
climate suitable clothing
household items (i.e. bed linen, blankets, pillows, cooking utensils, furniture depending on
your choice of accommodation).
During your stay in Australia, you might also need information on:
cost of living
money
budgeting
Page 15 of 20
tax and tax file numbers
For information on any of the above, please access https://www.studyinaustralia.gov.au/.

Accommodation

There are a number of accommodation options for you to consider while you study at USQ. It is
important to think about what is best for you and what will suit your lifestyle, budget and living
needs. Y our cost of living in Australia will depend on your choice of accommodation.
USQ offers on-campus accommodation at our Toowoomba campus Residential Colleges
(https://www.usq.edu.au/accommodation) and our Springfield campus Residential Village. For
further information on accommodation options, please visit https://www.usq.edu.au/current-
students/services/accommodation.

Airport pick-up and arrivals


All international students coming to USQ can arrange to be picked up when arriving at the airport
in Australia. This means that you can be transported to the USQ campus where you plan to
study, anytime that you arrive in Australia. The closest international airport to our USQ
campuses is the Brisbane airport.

New international students

This service is free to all international students arriving to study at USQ for the first time. This
pick-up service is offered 24 hours a day, 7 days a week. To arrange for USQ to meet you at the
airport, please complete the online booking form by
accessing https://usqstudy.custhelp.com/ci/documents/detail/2/int-arrivals.
Please submit this form at least 7 (seven) days prior to your intended arrival. Y ou are
encouraged to read the conditions of service before submitting your booking form.

Confirming your booking

USQ will send you an email confirming your arrival, within 48 hours of receiving your booking.
This email will include details of your arrival, the arrangements we have made for you, transport
provider details, meeting place and general instructions to make your arrival and transfer
problem free.
Please contact USQ International if your travel plans have changed. Y ou will need to provide
your full name, USQ student number and details of your changed travel plans.

Late requests

If you are making your request less than 72 hours before your arrival, you will need to email your
request directly to arrivals@usq.edu.au providing the following details

Student name Flight number and airline

Student ID number Domestic / international flight


Date of arrival Campus location

Time of arrival Accommodation required

Who will meet me?

If previously arranged with the University, when you arrive at Brisbane International Airport,
make your way to the main arrivals area in the Brisbane Airport and look for a USQ staff member
who will be holding a USQ University sign. The USQ team will collect you and take you to your
arranged accommodation.

Page 16 of 20
Before you leave home
Once you have been granted a student visa, there are certain important tasks you need to do
before you leave your country.
1. Book your flight to Australia. Make sure you arrive in time to attend your USQ orientation.
2. Book your accommodation. It is important to arrange your accommodation before arriving in
Australia. Y ou can choose between our on-campus residential colleges or private, off-
campus accommodation.
3. Register for free transport from the airport to USQ. Complete the online booking form
(https://usqstudy.custhelp.com/ci/documents/detail/2/int-arrivals) to arrange for USQ to
meet you when you arrive at the airport in Australia.
4. Access the Study in Australia website for some great information about living in Australia
including working, transport, banking, living costs and ensuring you are compliant with your
visa https://www.studyinaustralia.gov.au/english/live-in-australia/living-costs.
5. Y our partner and children can come to Australia while you are studying. If you are bringing
your family to Australia, there are a few additional factors to consider:
Y ou need to ensure that all family members are covered by your visa application
If your children are school age, they must be enrolled with an education institution
during your time in Australia. Y ou are encouraged to contact Education Queensland
(https://eqi.com.au/study-options/fees) to ascertain education costs and enrolment
requirements. A range of schools and daycares are located close to our USQ campuses.
Y our partner may be able to apply for a work visa if they intend to find employment
while in Australia. They will need to comply with the restrictions with this type of visa.
For more information, access https://www.border.gov.au/Trav/Stud/More/Visa-
conditions/visa-conditions-students.

Orientation information
Congratulations on being offered a place at USQ. To get you started, we have created some
information just for you - from the steps to take to finalise your enrolment, utilising your
Student Relationship Officer (SRO) and getting the most out of UConnect.
W hen studying on campus, orientation is an event not to miss! Y ou will meet friendly USQ staff,
receive important information about your study, learn about what support services are available
to you, and find that starting university is not as scary as it may seem. For more information on
orientation, please visit our website https://www.usq.edu.au/current-students/new-to-
usq/getting-started.

Overseas Student Health Cover


Overseas Student Health Cover (OSHC) is health insurance that provides cover for the costs
associated with out of and in hospital medical treatment, pharmaceuticals and emergency
ambulance assistance and transport. The Department of Immigration and Border Protection
(DIBP) require all holders of a student visa to maintain OSHC during their entire stay in
Australia. Student visa condition 8501 - Maintain OSHC; is a mandatory condition of a student
visa. DIBP advise that international students who do not maintain their OSHC may have their
student visa cancelled.
W hen you return an acceptance of offer with your deposit payment, USQ initiates your health
insurance policy with our preferred OSHC provider. USQ's preferred OSHC provider is BUPA.
Please refer to the following link for information regarding what is covered and the waiting
period applicable https://oshc.bupa.com.au/get-bupa/oshc-faqs. Please note that the amount
quoted is an approximate amount and from time to time your student account may be invoiced
for a further amount of OSHC than that nominated on your letter of offer. This may occur where
you have applied to commence studies in a future year as fees are subject to annual changes or
increases, or when you bring family members as dependents while you are studying.
A policy will either be:

Page 17 of 20
Single - cover for you only
Couple - cover for you and your partner
Family - cover for you, your partner and your children under 18 years of age if they live with
you in Australia.
Y ou do not need OSHC if you are:
a Norwegian student covered by the Norwegian National Insurance Scheme
a Swedish student covered by the National Board of Student Aid or by Kammarkollegiet
a Belgian student covered under the Reciprocal Health Care Agreement with Australia.
Further information regarding OSHC is available from the Department of Immigration and Border
Protection at http://www.border.gov.au/Trav/Stud/More/Health-Insurance-for-Students.

Page 18 of 20
Definitions
Word / T erm Definition
AUD Australian Dollars
The date in a semester/session upon which a student's enrolment is taken to
be finalised (unless otherwise advised). Tuition fee debts and SLE is consumed
Census Date on enrolments in place as at census date. W ithdrawal after the census date
normally incurs an academic penalty (i.e. fail). All fees must be paid in full by
the census date.

Course The basic unit of study and assessment for which a student may be awarded a
grade, and may accumulate credit towards completion of a program.
As defined in Section 7 of the ESOS Act and includes money received by the
University for tuition fees, overseas student health cover and any other
Course money amount the student had to pay the University to undertake the program, and
was paid either directly by the student or a third party paying the money on
the student's behalf.
Domestic students are Australian citizens, New Zealand citizens (including a
Domestic diplomatic or consular representative of New Zealand, a member of the staff of
student(s) such a representative or the spouse or dependent relative of such a
representative) or holders of an Australian permanent visa.
A person or entity (such as another university or private provider) with whom
Educational the University has an agreement for the delivery of education services. The
Partner partner may be located in Australia or in another country and the study may be
taken onshore, offshore or by distance education.
Approved University fees, fines and charges not directly related to a student's
Miscellaneous enrolment, but relating to the provision of services by the University to a
student fees, student. Examples include USQ Residential College fees, USQ Library fees and
and fines fines, academic transcripts, extension to pay fees and student loan
repayments.
Monies include current mediums of exchange and/or generally accepted forms
of payment for current debts. Examples include, but are not limited to, cash
Monies (Australian notes and coins), cheques, money orders, international drafts,
EFTPOS transactions, credit (or debit) card transactions, domestic and
international bank transfers.
A third party or entity, located either within Australia or overseas, who has
Official formally contracted with the University to accept debts on behalf of a student,
sponsor
and therefore make payments and receive refunds on behalf of a student.
A program of study consisting of one or more courses.
Program Referred to as a 'Course' in Section 9.1 of HESA and Section 5 of ESOS Act and
includes all formal and non-formal award courses at all career levels
(Universities Australia Code)
OSHC /
Overseas A basic health insurance policy, from a registered health insurance
organisation, held by an International student, who is studying or intending to
Student study on campus in Australia.
Health Cover
Overseas A student who is not a domestic student. An Overseas or International student
student / means a person who is enrolled in the University (but not a domestic student)
International in a program of study offered by the University or on behalf of the University
student through an Educational Partner agreement.
A session relates to the English language pathway programs (ELICOS and
Session EAPP) and is designated as a ten week teaching block consisting of between
23-25 hours face-to-face classes each week. The session length may be longer
than 10 weeks depending on holiday periods.
Includes all past, present and potential future domestic and international
Student(s) students of the University.

Page 19 of 20
Word / T erm Definition
A student debtor record maintained by the University, in accordance with
Student standard accounting practices, and includes upfront Student Contributions,
Account Tuition, Miscellaneous (library and general charges), OSHC and Student Loans,
USQ Bookshop accounts and USQ Residential College Accounts.
An authorisation permitting people who are not Australian citizens or
Student Visa permanent residents to come to Australia for the primary purpose of studying
in Australia as defined by the Migration Act 1958.
Fees charged to non-Commonwealth supported students for enrolment in a
Tuition fees course and include fees charged for undergraduate, postgraduate, enabling
and non-award studies.
UConnect USQ Portal available to staff and students of the University.

Page 20 of 20