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A Communication
i ii Components of communication Types of communication  Upward  Downward  Horizontal  AIDA  Purposes of non-verbal communication (1) Reinforcement (2) Modification (3) Substitution (4) Regulation iii Skills  Speaking  Writing  Reading  Listening (1) Bad listening habits (2) Audience benefits (a) Extrinsic rewards (b) Intrinsic rewards  Persuasive messages (1) Primary purpose (2) Secondary purpose (3) Maslow’s theory (5 rungs)

C Letters
i Types of letter  Full block  Modified block ii Punctuation types  Mixed  Open iii Types of recommendation letter  Solicited  Unsolicited

D Memo
i Four parts of memo  To  From  Date  Subject

B CV and Resume
i ii Solicited/unsolicited Cover letter  Aims iii Five parts of resume

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E Report writing
i Types of report (formality)  Informal report  Formal report Types of report (category)  Feasibility report  Recommendation report  Problem solving report  Yardstick report  Progress report Types of report (frequency)  Periodic report  Special report Types of report (reader-writer relationship)  Professional report  Independent report  Administrative report  Informal report (1) Memos (2) Letter (3) Fill-in report forms (4) Agendas and minutes of meeting Patterns of report  Direct  Indirect Aspects of report  Formality  Function  Physical factor (1) Memorandum report (2) Letter report (3) Email report Parts of report  Preliminary parts (1) Title page (2) Transmittal message (3) Table of content (4) List of illustration (5) Executive summary (6) Title fly (7) Executive summary  Report body

F Meeting
i Agenda  Formal  Informal ii Memo iii Minutes of meeting  Formal  Informal

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G Quotations H Tenders
i PPRA rules ii Procurement iii Contracts

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I Ethics
i Engineering ethics  Code  Rights of engineer Work ethics  Whistle blowing  Bribery (1) Moral guidelines  Employee rights  Discrimination (1) Age discrimination (2) Sexual harassment (3) Quid pro quo harassment

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Course outline | Business Communications & Ethics

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