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ANU RADHA S. R. Contact Address Flat No. 2/18, Pushpam Complex, Vinayagapuram I Main Raod,
Chennai- 600106.
Mobile – 9620822236(Bangalore)
Alternate phone number - 9884699065(Chennai)

Career Objectives
To gain a Challenging position in the field of Networking and System Administration, where I can make a significant
contribution to a company’s growth and profitability with my technical skills and educational background.
Professional Summary
Around 5 years of experience in ITES of which 20 months as a Senior Technical Support Engineer in HCL
Technologies, as a L2 Technical Engineer in E4E Business Solutions for more than 22 months and currently with EMC
Networker Backup, Recovery & Archival Solution Support for the last one year and 2 months from July 20 th 2009 to
till date.

Professional Experience
Organization Designation Duration

EMC Data Storage Systems (India) EMC Networker Support Engineer July 2009 to till Date
Private Limited, Bangalore
E4e Business Solutions India
L2 Technical Support Engineer July 2007 to July 2009
Private Ltd. Chennai
HCL Technologies, June 2005 to Nov 2006
Senior Technical Support Engineer
Pvt Ltd. Chennai

Educational Background
Degree University Year of Passing

M.Phill Computer Science Annamalai University 2005-2007

MCA Master of Computer Application Annamalai University. 2002-2005

Bsc. Physics Madras University. 1999-2002

Higher Secondary Secondary State Board of Tamil Nadu. 1997-1999

Organization EMC Data Storage Systems (India) Private Limited, Bangalore

Roles and
 Perform Gap Analysis to identify SR candidates for Deflection. Develop Tech
Docs, Solutions, Tools and Serviceability.
 Forum Monitoring and answer customer Q&A, begin relevant threads across EMC
Networker technologies. Reviewing forum threads and ensuring our customers’
questions are being answered.
 Knowledge Base Solution Content creation. Improve cycle time to publish using
primus and WebTop.
 Best Practice Roll-out, video production for EMC Networker technologies.
 Chat on real time basis and provide customer web trainings
 Respond to service requests raised by customers who have implemented
Networker Core and Modules according to Severity levels and contact over phone and
 Ensure the request is analyzed, required information is gathered, researched
and provide appropriate resolution or direct the issue towards resolution.
 Co-ordinate with internal EMC teams, Engineering, Licensing and Sales when
 Follow Consult/Escalation procedures when required for advanced
troubleshooting and involve product development.

Previous experience
Organization E4e Business Solutions India Private Ltd. Chennai

Roles and  Installing, Configuring and Troubleshooting SYMANTEC-

Responsibilities ANTIVIRUS on Windows, Netware Servers and Clients

 Installing, Configuring and Troubleshooting Symantec Antivirus on

Windows, Netware Servers

 Dealing issues like Removal of Viruses, Trojan and computer threats

on the client machines.

 Handling escalated calls which are been transferred to Second level


 Training the new technicians and helped them to better understand

and provide innovative solutions regarding Viruses.

 Configuring SYMANTEC END-POINT PROTECTION to provide

optimal level of protection against malware such as viruses, worms, Trojans,
spyware, adware and rootkits and prevent security outbreaks.

 Seamlessly integrate essential technologies such as Antivirus,

Antispyware, Firewall, Intrusion Prevention, Device and Application Control.

 Distributing software packages, migrating older Symantec Antivirus

or other antivirus deployments, and viewing new agent rollout status and

Position Held L2 Technical Support Engineer Period July 2007 to till Date

Previous experience
Organization HCL Technologies Private Ltd. Chennai.

Roles and  Troubleshooting on Linksys, Alcatel, Netgear BroadBand Routers,

Responsibilities Modems and switches

 Installation and Configuration of Windows Operating system.

 Deals mainly with wired and wireless networking troubleshooting

devices such as Routers.

 Configuring Switches, NIC cards, wireless Access points and vpn


 Troubleshooting connectivity related issues with Wi-Fi, Networking

related issues, Signin/Password, Static IP Connection.

 Handling Browser related issues, Importing and Exporting

Bookmarks, Cant Browse Issues, Customizing the browser.

 Troubleshooting with the product tools such as Connect Tech,

Parental Controls, U-Verse tv, Yahoo Briefcase, Feature Guidance, Internet
101, My Services, Premium Services, Send to Mobile, Support+ options.

 Assisting end users to download appropriate applications such as

Home View Network Management, Yahoo Softwares, Antivirus/Firewall,
Audio/Video Applications, Browsers, Modem/Router/Hardware Drivers.

 Configuring Email Clients such as Outlook/Outlook Express, Managing

Address Book, Managing Messages, Troubleshooting problems with
Sending/Receiving emails, Set Up, Spam, Customizing Email Viewing.

 Setting up New Accounts and Registration, Explaining Abuse Policy,

Assistance in accessing Account Information, Address Book, Address Guard,
Archiving, Calendar, Chat, Dealing with Spam email and More.

 Setting up Internet Security, Parental Controls, Online Protection,

Abuse Policies, Enabling Antivirus/Firewall and Spyware.

 Performing the duties such as calls scheduling, priority queue

maintenance, break schedule maintenance, Call Monitoring & taking up
Escalated calls

 Preparing Agents Performance, CSAT Reports, and Daily Call Stat

Reports, conducting Post Session Hurdle sessions on daily unsolved issues &
updating info to team members Performance monitoring and system tuning.

Position Held Senior Technical Support Engineer Period June 2005 to Nov 2007

Professional certifications

• Microsoft System Certified Engineer (MCSE)

Key Accomplishments in the Past

 Best Performer Symantec certification for Highest Number of Customer's Satisfaction

Self Assessment

• High analytical ability, crisis management skills

• High problem-solving skills.
• Excellent communication, presentation and inter-personal skills
• Well Knowledge in reporting and Documentation.
• Ready to 24/7 support Environment

Personal Details

Father’s Name Rajendiran V. S. BA, BL, PGDHRM, M.Com,

Flat No. 2/18, Pushpam Complex, Vinayagapuram I Main Raod, Arumbakkam,
Permanent Address
Chennai- 600106.
Date of Birth 03/04/1982

Marital Status Married

Nationality Indian



Anu Radha S.R.