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c 

Please rate the importance, for managers and supervisors in your organization, of the following
management activities. Please enter a number next to each activity below.


                
   

____Effective Team ____Developing Performance ____Providing Performance


Communication Goals and Standards Feedback
____Managing Complaints ____Improving Work Habits ____Maintaining an Ethical
Environment
____Resolving Conflicts ____Coaching Job Skills ____Delegating

c  

!"# $ !%76% ranked it Extremely Important, 23% Very Important,


1% Important, 0% Somewhat Important, and 0% Not Important.

&"'(  !)** *% 56% ranked it Extremely Important, 34%


Very Important, 8% Important, 1% Somewhat Important, and 1% Not Important.

( "*'(  !+*,!-% 60% ranked it Extremely Important, 36% Very Important,


3% Important, 1% Somewhat Important, and 0% Not Important.

.'/
!
"  % 80% ranked it Extremely Important, 14% Very
Important, 5% Important, 0% Somewhat Important, and 1% Not Important.

.''$ % 49% ranked it Extremely Important, 38% Very Important, 9%


Important, 1% Somewhat Important, and 3% Not Important.

  "'0 -1,% 53% ranked it Extremely Important, 27% Very Important, 16%
Important, 1% Somewhat Important, and 3% Not Important.

"'$ !% 59% ranked it Extremely Important, 29% Very Important, 11% Important,
0% Somewhat Important, and 1% Not Important.

$!'2,-% 51% ranked it Extremely Important, 33% Very Important, 12% Important,
1% Somewhat Important, and 3% Not Important.

&''% 45% ranked it Extremely Important, 32% Very Important, 19% Important, 1%
Somewhat Important, and 3% Not Important.


c 

New managers and/or supervisors in my organization are well trained in the skills they will need
to succeed in their new roles.

____Yes ____No

c  

Yes ± 33%

No - 60%

(7% wrote in notes indicating that some were and some were not well trained in the required
skills)

c 

!  ' ,3!* !   ,! 


'    " 4Please check all that apply.

____Change Management ____Communicating with a ____Project Management


Senior Manager
____Hiring New Employees ____Employee Retention ____Using Financial Data
____Conducting Effective ____Problem Solving ____Supporting Diversity
Meetings

c  

-/  5* 5*


0 .'  .' 6
6  " /    " 7#
# *- # *-
Change Management 40% 60%
Hiring New Employees 57% 43%
Conducting Effective Meetings 32% 68%
Project Management 27% 73%
Supporting Diversity 27% 73%
Communicating with a Senior Manager 23% 77%
Retention 24% 76%
Problem Solving 41% 59%
Using Financial Data 28% 72%


c 

/! ', ,"     '8%


(Please check all that apply)

____Increase significantly

____Increase somewhat

____Stay about the same as today

____Decline somewhat

____Decline rapidly

c  

‡ 28% said they saw it increasing significantly,

‡ 27% said they saw it increasing somewhat,

‡ 1% said they saw it decreasing rapidly,

‡ 11% said they saw it decreasing somewhat,

‡ 33% said they saw it staying the same,

c 

0- '    "  '  '8 * !  
,! %(Please check all that apply)

____We measure the financial impact of that training

____We hear about the impact of the training on individual performance

____We know that trainees learn the skills they are taught

____Attendees tell us they enjoyed the training

c  

‡ 31% said they measured the financial impact (which means that 69% did not measure the
financial impact.)

‡ 53% said they hear about the impact of training on individual performance (word of mouth.)
‡ 23% said they know that trainees learn the skills they are taught (which suggests cognitive
testing at end of courses.)

‡ 31% said that attendees tell them they enjoyed the training (which suggests "smile sheets".)

‡ 5% indicated that they did not know at all.