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Total quality management Home / Management

Management FEB
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Drydocking of

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Total quality management (3)

Total quality management is a management technique which Marine

entails a continuous e音�ort by the management as well as Engineering –

employees of a particular organization to ensure customer General

satisfaction, acquire their loyalty for future business opportunities, (10)

as well as attract other prospective clients. Marine

Engineering –
This type of management approach has been in use in other
industries for quite some time.
The shipping industry of today is very competitive. Due to reduced
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freight rates and increase in operational costs, pro韈�ts have beenIssues, Queries, Marine
Need General
steadily decreasing for ship owners. They have realised that in
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order to sustain their business they need to provide customers
with ©2017
a kind| of service which will be rewarding to both, the ship- MEO CLASS IV
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owners as well as the client. If the customer is happy he will be (1)
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loyal to the service provider.
Merchant Navy
Total quality management is a customer focused management Courses

technique, which ensures that every single employee is working (7)

towards the improvement of work culture, processes, services and MMD

systems, ultimately resulting in the customer getting what he Procedures
wants and maybe even more, in the required time frame, and the (2)
required quality.
For shipping this would mean good turnaround times, less cargo
Ship Safety &
claims due to damage, zero lost time incidents etc.
Contents [hide]

1 The principles of total quality management Uncategorized

2 How such management techniques  can be used in the (1)
shipping/maritime industry
2.1 Zero cargo claims:
2.2 Zero lost time incidents due to failure of machinery:
2.3 Zero de韈�ciencies in Vetting/PSC inspections: Recent Articles
2.4 Keeping operational cost down:
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2.5 No major NC or de韈�ciencies related to ISM:
2.6 No losses/韈�nes due to MARPOL violations:
Feb 11, 2017
2.7 Good turnaround time:
Total quality

The principles of total quality

Feb 9, 2017

management SCOPE OF DRY-

Customer focus: The quality of service provided or the product DOCKING,

is ultimately decided by the customer. Total quality INSPECTION

management requires that whatever processes, systems etc are
designed, they have to be designed keeping the customer in
Jan 13, 2017
Employee involvement: Not only the management but also the
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employees at the lowest level are involved in
Issues, Queries,
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improving the process
Track for a better customer experience.
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order to accomplish these employees will have to be DURING
©2017 | with right
make suggestions.
Conditions A Policy
Privacy good and friendly
Shipping Policy DOCKING India's leading
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Jan 13, 2017
work environment has to be provided as well as employee VARIOUS SHIP
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welfare. PLANS
Process centred: Total quality management systems are process REQUIRED BY
centred. In this case a process means a series of steps which SHIPYARD FOR
takes inputs from suppliers and then transforms then into DRY DOCKING
outputs or products/services to clients. In a well-organized Jan 13, 2017
system the steps would be de韈�ned and the outcome
continuously monitored in order to maintain quality.
Integration of systems: A large organization consists of many
Jan 13, 2017
teams involved in di音�erent processes leading to the 韈�nal
product. Total quality management system focuses on the
interaction between these teams. Everyone must understand
the vision, mission, quality guidelines and policies, objectives as Rcent
well as legal obligations. Comments
Strategic and systematic approach: As with any management
Azizul bin harun
principle total quality management focuses on having a
systematic approach or plan to achieving an organization vision,
mission or goal, with quality being the core component.
Continuous improvement: Total quality management
fundamental requirement is continuous improvement.
Continuous improvement causes an organization to be more Rahul Nair on 6

analytical and creative in 韈�nding ways to be more competitive, months’ pre-sea

course for
improve quality and meet customer satisfaction.
General Purpose
Data acquisition and monitoring: TQM requires an organization
to continuously collect and analyse data in order to improve
itself. This will also improve decision making accuracy as well as afsal on 6
allow prediction based on past history. months’ pre-sea
Communication: A good and e音�ective system of course for
communications play an important role in motivating General Purpose

employees as well as keeping overall morale high. This is Rating

especially important when there is an organizational change. Nadeem on

How such management techniques  can

Boiler Easing

be Already
in athe shipping/maritime
product? Issues, Queries, saurabh
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prakash sahai
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on 6 months’

With regards to a ship, and our role as a chief engineer, our clients pre-sea course
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would be the company,
DieselShip ship owner and, charterer.
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In regards to total quality management the important factors for General
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regarding customer satisfaction would be Purpose Rating

Zero cargo claims

Zero lost time incidents due to failure of machinery.
Zero detentions/de韈�ciencies during vetting/psc inspections.
Keeping operating cost down.
No major NC or any de韈�ciencies related to ISM.
No losses or 韈�nes due to MARPOL violations.
Good turnaround time.

Zero cargo claims:

Cargo claims can cause a huge loss for the charterer as well as a
ship-owner. As a chief engineer it is important to maintain all
equipment running and standby to be at optimum operating
conditions at all times to ensure smooth loading, discharge and
transit. PMS to be followed and also should be reviewed
periodically and feedback to be given to company if it is felt that
jobs added are inadequate for proper maintenance. All alarms,
trips sensors should be tested ideally as per PMS and before every
operation. Cargo heating coils to be tested for leaks. Cargo
handling cranes to be tested and properly maintained. Cargo
pumping systems to be run at optimum e韂�ciency, same with
cargo compression systems in gas carriers. All personnel
responsible for maintenance of cargo equipment should be well
trained and familiarised with the operation and maintenance.
Critical spare parts to be identi韈�ed and inventory to be kept up to

Zero lost time incidents due to failure of machinery:

Many ships especially containers are on a tight schedule and have
to load and discharge within a stipulated time. Delay in shipping
can lead to huge losses and possibly loss of charter. For this reason
all machinery related to propulsion should be in optimum running
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condition. Regular testing of alarms and trips, as well as periodicIssues, Queries, Need Help?
maintenance, with special attention being given to critical as well
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as components subject to rapid wear and tear, should be done. All
standby equipment to be tested and put into operation at regular
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intervals. Adequate spare parts to be available on board.
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Responsible engineers should be trained/familiar with the
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maintenance procedures of their respective machinery.

Zero de韺�ciencies in Vetting/PSC inspections:

The tanker trade is heavily dependent on successful vetting
inspections i.e zero observations during inspections by oil majors.
Charterers prefer to give their cargo to a ship which has a good
record for vetting inspection, and with newer ships the rules are
even more stringent. Also many terminals require ships to have
good inspection record before they will allow the ship to enter
their facility. Same goes for PSC inspection, detention or a large
number of de韈�ciencies can be very harmful to the reputation of the
ship-owner/manager. Also the cost of rectifying these de韈�ciencies
can be quite high, not excluding time lost and o音�-hire costs.
Keeping all of this in mind it is absolutely necessary as a chief
engineer to motivate the entire engine room sta音� to maintain high
standards of housekeeping and overall performance of the ship.
Just like in TQM all the employees involved should have same
vision and goal.

Keeping operational cost down:

As with any industry pro韈�t increases when the operating cost
reduces. Same goes for a ship. Running the ship at optimum rpm
for better fuel e韂�ciency as well as monitoring of engine
performance and making subsequent changes can lead to
reduction in fuel costs. Ensuring that an updated inventory is
available on board for spare parts will reduce requisitions, thus
reducing unnecessary expenditure of spare parts. While o/hauling
checks to be made if the components can be reused before
replacement is another way to keep costs down. Inventory and
record of consumption of lube oils help in monitoring of lube oil
consumption. Keeping inventory of consumables like chemicals
and stores reduces unnecessary orders, also it allows the ship to

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order these things well in advance so company can plan to arrange
for them in convenient port, so as to reduce shipping and
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transportation costs. Your Order
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work planning and distribution of Helpdesk

work can reduce overtime of crew.

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No major NC or de韺�ciencies
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A major NC during ISM inspection will prevent the ship from
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sailing, leading to o音�-hire as well as costs related to rectifying the
de韈�ciency, and damages the reputation of ship-owner/manager.
Ideally everyone should be familiar with the ISM code, however all
engine sta音� should at least be made familiar with the salient
features of the ISM policy of the company. All checklist, procedures
to be followed and documented as per the requirements of the ISM
code. All permits and risk assesments to be completed before the
job is carried out. It is the responsibility of the chief engineer to
check and enforce these rules, to prevent any remarks during ISM

No losses/韺�nes due to MARPOL violations:

It is a known fact that all states are very strict with respect to
complying with the requirements of MARPOL. Companies spend
thousands of dollars in order to train ship sta音� about the
regulations of MARPOL and how to comply with them. A detention
due to MARPOL violation can be very detrimental to the reputation
of a company. Also the 韈�nes/costs imposed due to a MARPOL
violation can run into millions of dollars. It is also important to
comply with MARPOL regulations to prevent imprisonment and
personal 韈�nes. Hence it is the duty of the chief engineer to make
sure that all engine sta音� are completely aware of the MARPOL
regulations relating to the ship they are serving on and are also
complying with them. All MARPOL related equipment to be in good
working condition and well maintained, along with adequate
inventory of spare parts. Proper documentation and logging down
procedure to be followed. MARPOL equipment should be used and
not just kept as standby only to be shown during inspections. All
engineer o韂�cers to be trained in using MARPOL equipment,
instead of delegating this duty to just one person.

Good turnaround time:

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A ship which can load/discharge quickly, saves a lot of money in
terms of port expenses as well as allows the charterer to plan more
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voyages. Maintaining Order
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condition will help in quicker mooring and unmooring operations
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manoeuvring ability of the ship is compromised, he will refuse to
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take the ship into port. This can lead to o音�-hire and high layup
berth expenses. Therefore, it is necessary to keep main engine well
maintained. If any maintenance has been carried out on main
engine in port. Then checks should be carried out well in advance
before departure pilot stations. Cargo plants to be ready well
before operations can be commenced. Master should be informed
about any special conditions/requirements or problems in main
engine well before pilotage to avoid any surprises.

The above goals can be achieved only through teamwork. It is the

duty of the chief engineer to foster a good working environment in
the engine room. An environment which encourages suggestions
and feedback irrespective of rank. Shortfalls to be identi韈�ed and
appropriate training to be provided. The chief engineer and master
should ensure good relationship between both the departments.

This will improve the overall planning process and also ensure
smooth operations, ultimately leading to customer satisfaction.

Category: Management By James Vincent Feb 9, 2017 Leave a comment

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