You are on page 1of 16


1 An overview of Uttara Bank Limited:

Uttara Bank Limited celebrated 50th anniversary of its Banking Service in 2015. This
well established and ancient bank has a rich history. With the initiation of some renown
Bengali businessmen it was established to facilitate the disadvantaged people of the
then East Pakistan and started its banking operation officially on 28th January of 1965
in name of “Eastern Banking Corporation” with four branches which soon reached 60
just before the independence. During Non-cooperation movement in 1971, this bank
performed the treasury function of East Bengal.

After independence, Eastern Banking Corporation was nationalized and renamed as

“Uttara Bank” and resumed its banking operation from 26th March 1972. Embarking
on a progressive journey, Uttara Bank continued to grow and expand in the successive
years. It took the name “Uttara Bank Ltd.” after privatization from June,1983 and
became one of the largest private sector bank of Bangladesh. In the later years, Uttara
Bank became the trend setter in the banking industry, acquiring lion's share in inward
foreign remittances and a major market share in loans to large, medium and small
industries, traders and farmers. Based on the bank’s consistent strong financial
performance and its expanding presence, Uttara Bank Ltd. is currently ranked as the
most trusted bank in Bangladesh.

At present the bank has 233 branches and all are under online network. In addition, its
effective and diversified approach to seize the market opportunities is going on as
continuous process to accommodate new customers by developing and expanding rural,
SME financing and offshore banking facilities. Besides these traditional delivery
points, the bank is also very active in the alternative delivery area. It currently has the
facilities of SMS Banking, Internet Banking and a large number of ATMs of its own
with ATM sharing arrangement with other partner banks.

The Bank is proud of its management team headed by Managing Director, Mr.
Mohammed Rabiul Hossain and it encourages all employees to devote a measure of
their time and talent to support distressed community by participating in CSR programs.
Its main objective is to render service to the people whether rich or poor and to
contribute to the development of the nation.

2.2 Vision of Uttara Bank Limited:

Uttara Bank will be a unique organization in Bangladesh. It will be a knowledge-based

organization where the Uttara Bank professionals will learn continuously from their
customers and colleagues worldwide to add value. They will work as a team, stretch
themselves, innovate and break barriers to serve customers and create customer loyalty
through a value chain of responsive and professional service delivery.

Continuous improvement, problem solution, excellence in service, business prudence,

efficiency and adding value will be the operative words of the organization. Uttara Bank
will serve its customers with respect and will work very hard to instill a strong customer
service culture throughout the bank. It will treat its employees with dignity and will
build a company of highly qualified professionals who have integrity and believe in the
Bank’s vision and who are committed to its success. Uttara Bank will be a socially
responsible institution that will not lend to businesses that have a detrimental impact on
the environment and people.

2.3 Mission of Uttara Bank Limited:

1. To provide high quality financial service

2. To provide excellent quality customer service
3. To maintain corporate and business ethics.
4. To become a trusted repository of customer’s money and their financial advisor.
5. To make their stop superior and rewarding to the customers.
6. To display team sprite and professionalism.
7. To have a sound capital base.

2.4 Strategic Priority of Uttara Bank Limited:

1. Delivering customer’ desired products and services to create true customers’

2. Focusing on export of both traditional and nontraditional items and remittance
to ensure a comfortable position of foreign exchange all the time.
3. Doing businesses that have higher risk adjusted return.
4. Focusing on maintenance of assets quality rather than its aggressive expansion.
5. Changing the deposit mix thereby reduce the cost of deposits.
6. Ensuring all modern alternative delivery channels for easy access to our services
by customers.
7. Taking banking to the doorstep of our target group.
8. Restructuring existing products and introducing new products to meet the
demand of time and the target group.
9. Entering into new avenues of business to increase profitability.
10. Bringing unbanked people into our delivery channels.
11. Increasing fee based service/activities where costly capital is not changed.
12. Ensuring organizational efficiency by continuous improvement of human
capital and motivation level, dissemination of information and thereby ensuring
a sustainable growth of the organization.
13. Maximizing shareholders’ value at all times alongside ensuring a sustainable
growth of the organization.
14. Pursuing CSR activities for our continued support to future generation,
distressed people and for advancement of underprivileged people of the country.
15. Establishing the brand image as some growth supportive and pro-customers’
16. Strengthening risk management techniques and ensuring compliance culture.
17. Remaining cautious about environment and supporting for maintaining a green
and clean soil.

2.5 Objectives of Uttara Bank Limited:

The primary objective of Uttara Bank Limited is to provide credit facilities to the
customers and entrepreneurs. Many other objectives are:

1. To earn and maintain CAMEL Rating 'Strong'

2. To establish relationship banking and improve service quality through
development of Strategic Marketing Plans.
3. To remain one of the best banks in Bangladesh in terms of profitability and
assets quality.
4. To introduce fully automated systems through integration of information
5. To ensure an adequate rate of return on investment.
6. To keep risk position at an acceptable range (including any off balance sheet
7. To maintain adequate liquidity to meet maturing obligations and commitments.
8. To maintain a healthy growth of business with desired image.
9. To maintain adequate control systems and transparency in procedures.
10. To develop and retain a quality work-force through an effective human
Resources Management System.
11. To ensure optimum utilization of all available resources.
12. To pursue an effective system of management by ensuring compliance to ethical
norms, transparency and accountability at all levels.

2.6 Core Values of Uttara Bank Limited:

1. Trust
2. Integrity
3. Commitment
4. Business Ethics
5. Quality
6. Fairness
7. Teamwork
8. Respect
9. Courtesy
10. Harmony
11. Unique Culture
12. Responsible Corporate Citizen

2.7 Strategic Objectives of Uttara Bank Limited:

Products and Services

Delivering customers desired products and services to create true customers value.


Focusing on export of both traditional and non-traditional items and remittance to

ensure a comfortable position of foreign exchange all the time.

Higher Risk Adjusted Return

Doing businesses that have higher risk adjusted return.

Assets Quality

Focusing on maintenance of assets quality rather than its aggressive expansion.

Deposit Mix

Changing the deposit mix thereby reducing the cost of deposits.

Human Capital

Ensuring organizational efficiency by continuous improvement of human capital and

motivation level, dissemination of information and thereby ensuring a very congenial

Brand Image

Establishing the brand image as a growth supportive and pro-customers bank.


1. Uttara Bank Limited is one of the largest private Banks in Bangladesh

2. The Bank operates through 233 fully On-line branches ensuring best possible
and fastest services to its valued clients.
3. The Bank has more than 600 foreign correspondents at worldwide.
4. Total number of employee is 3569 at present.
5. The Board of Directors consists of 15 members.
6. The Bank is headed by the Managing Director who is the Chief Executive
7. The Head Office is located at Bank’s own 18-storied building at Motijheel, the
commercial center of the capital, Dhaka.

2.9 Company Profile of Uttara Bank Limited:


Name of the Company Uttara Bank Limited

Legal Form Uttara Bank Limited had been a
nationalized bank in the name
of Uttara Bank under the Bangladesh
Bank (Nationalization)
Order 1972, formerly known as the
Eastern Banking Corporation
Limited which started functioning on
and from 28 January
1965. Consequent upon the amendment
of Bangladesh Bank
(Nationalization) Order 1972, the Uttara
Bank was converted
into Uttara Bank Limited as a public
limited company in the year
1983. The Uttara Bank Limited was
incorporated as a banking
company on 29 June 1983 and obtained
business commencement
certificate on 21 August 1983. The Bank
floated its shares in
the year 1984. It has 233 branches all
over Bangladesh through
which it carries out all its banking
activities. The Bank is listed
in the Dhaka Stock Exchange Limited
and the Chittagong Stock
Exchange Limited as a listed company
for trading of its shares.


Registered Office 47, Shahid Bir Uttam Asfaqus Samad

(Former 90, Motijheel Commercial
Motijheel, Dhaka-1000, Bangladesh.
GPO Box: 818 & 217
Telephone PABX No. 9551162
Tele-fax 88-02-7168376, 88-02-9553081,
88-02-9560820 & 88-02-9568941
Chairman Mr. Azharul Islam
Vice Chairman Mr. Iftekharul Islam
Managing Director & CEO Mr. Mohammed Rabiul Hossain
Company Secretary MR. Iftekhar Zaman
Chief Financial Officer (CFO) Mr. Md. Golam Mustafa, FCA

2.10 Business Decryption of Uttara Bank Limited:

The Bank provides all types of support to trade, commerce, industry and overall
business of the country. UBL’s finances are also available for the entrepreneurs to set
up promising new ventures and BMRE of existing industrial units. Uttara Bank Ltd.,
the only Bengali named 3rd generation private commercial bank, was established by a
group of local entrepreneurs who are well reputed in the field of trade, commerce,
industry and business of the country.

2.11 Organogram of Uttara Bank Limited:

Managing Director

Deputy Managing Director

Assistant Managing Director

General Manager

Deputy General Manager

Assistant General Manager

Senior Principle Officer

Principle Officer

Grade-1 Officer

Grade-2 Officer

Figure: Organogram

2.12 Board of Directors of Uttara bank Ltd:

Mr. Azharul Islam Chairman

Mr. Iftekharul Islam Vice Chairman

Members Engr. Tofazzal Hossain Director

Mr. Arif Rahman Director

Mr. Abul Barq Alvi Director

Dr. Md. Nazmul Karim Chowdhury Independent Director

Mr. M. Tajul Islam Director

Mr. Md. Kamal Akhtar Independent Director

Dr. Md. Rezaul Karim Mazumder Independent Director

Col. Engr. M. S. Kamal (Retd.) Director

Mr. Asif Rahman Director

Mr. Faruque Alamgir Director

Mr. Shaikh Abdul Aziz Director

Mr. Mohammed Rabiul Hossain Managing Director & CEO

Mr. Iftekhar Zaman Secretary

2.13 Principal activities of Uttara bank Ltd:

The principal activities of the bank are to provide all kind of commercial bank activities
encompass a wide range of services including excepting deposits, making loans,
discounting bills, conducting money transfer and foreign exchange transactions and
performing other related services such as safe keeping, collections, issuing guarantees,
acceptances and letters of credit to its customers through its branches in Bangladesh.

2.14 Regional Offices of Uttara Bank Limited:

1. Dhaka Central Zone 7. Dhaka North Zone

2. Dhaka South Zone 8. Narayanganj Zone

3. Mymensingh Zone 9. Chattogram Zone

4. Sylhet Zone 10. Bogura Zone

5. Rajshahi Zone 11. Khulna Zone

6. Barishal Zone 12. Cumilla Zone

2.15 Uttara Bank Network in Bangladesh:

Corporate Offices ( Corporate Branch & 2

Local Office )
Regional Office 12
Worldwide Affiliates 600
Total Branches ( Including Corporate 233
Branch & Local Office )
Authorized Dealer Branches 39
Treasury & Dealing Room 1
Training Institute 1
Man Power 3569

Source: Annual Report 2017 and

2.16 Present Capital structure of Uttara Bank Limited:

The Authorized Capital of the Bank was Tk.6,000.0 million as on 31.12 2017. The paid
up capital of the Bank stood at Tk. 4,000.8 million. The total equity of shareholders of
the Bank at the end of the year 2017 stood at Tk. 13,890.8 million and in 2016 at Tk.
13,350.8 million.

Figure: Capital structure of Uttara Bank

2.17 Deposit of Uttara Bank Limited:

Deposit is the principal source of fund invested to generate revenue in banking business.
The Bank’s deposit stood at Tk. 148,514.9 million as on 31 December, 2017 compared
to Tk. 134,951.6 million in 2016, thus recording 10.05 percent growth. Competitive
interest rates, attractive deposit products, deposit mobilization efforts of the Bank and
confidence reposed by the customers in the Bank contributed to the notable growth in

Figure: Deposit of Uttara Bank

2.18 Financial Data of Uttara Bank Limited:

The financial results and recommended appropriation of profit for the year 2017 are
given below:

2.19 Human resources of Uttara Bank Limited:

Human Resources are the real capital of our Bank. We always give due recognition to
the contribution made by the officers and staff members. We consider the human
resources as a tool for development. Human Resources are the key to our success.
Uttara Bank is an employer of equal opportunity irrespective of gender, locality or
ethnicity. The total manpower of the bank as on 31 December 2017 is 3,542 out of
which 2,945 are officers and 597 are the supporting staffs. Efforts have been made to
rationalize the use of manpower by improving their efficiency and productivity.

The total manpower of the Bank in different grades as on 31.12.2017 was as under:

2.21 Branch of Uttara Bank Limited: