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Essential Insurance knowledge a business analyst should possess for a BA job in insurance


Business Analyst role is to analyze the business processes, provide the right mixture of
technical and functional know how to the development of software projects within an
organization. If we talk specifically about an Insurance organization, the business analyst will
have to possess the right niche of Insurance knowledge as well as be fluent in the latest
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The major responsibilities of a business analyst should be to analyze the business processes,
gather the requirements and and finally document those requirements in line with the
strategic initiatives of the Insurance company. But in order to provide solutions which are
innovative and cater to the nuances of the insurance industry, its essential that the business
analyst should have an understanding of the insurance processes, modules, concerned
departments and latest technologies available in the market. This will enable the business
analyst to identify any project or business related risks and if present, to propose suitable
action to mitigate those risks. Along with ability to do the requirement analysis and
documentation, business analysts should be proficient in other vital activities such as good
communication skills, project management, Testing skills, providing user acceptance testing
support. The specific user requirements in any particular industry are different and its true
for the insurance industry where the workings of the sales, HR, operations and other teams
are unique and so should be the systems and processes built around them.

Functional requirements of a prospective business analyst candidate is that he has

demonstrable experience in an insurance company, worked on insurance applications
catering to the various modules of insurance like new business, channel management, policy
servicing, claims management, underwriting, reinsurance and Finance. The prospective
business analyst candidate should be aware about the business processes and workings of the
insurance company. The candidate should also be aware of the requirements which are given
by the regulatory authority of the insurance industry. There are various terminologies which
are unique to the insurance industry whether its life, general, health insurance. Knowing the
terminology relevant to the insurance industry will help the business analyst in
understanding the user's expectations and needs and will be able to effectively convert these
expectations to requirements. There are various streams of insurance industry where a
business analyst can add value:
a) Life Insurance – where the risk of mortality, critical illness is covered. Basic knowledge
of the various modules and special regulatory guidelines are required
b) General Insurance – Includes fire, household, marine, motor and other such streams
of insurance. The operations of this domain is different that the life insurance and the
knowledge of operations intricacies, reinsurance business processes are vital for a business
c) Health Insurance – covers the risk of morbidity and the specific know how required of
this stream is the operations of the panel doctors, cashless reimbursements, co payments and
other such typical health insurance terminology.

A Business Analyst seeking a job in an insurance company should be experienced in the

technologies such as MS – office tools(which include Word, Excel, Powerpoint, Visio,
Project), Relational Databases(Querying and support), basic programming skills in languages
such as ASP.NET, JAVA/J2EE, XML, HTML. Also required are experience in specific
insurance business applications, content management systems, Portals, data warehousing
tools. These tools will enable the candidate in the future projects in which the customization
and change management will be required. For the successful implementation of such projects
, it essential that the business analyst has prior knowledge of such software systems or

So, in summary, a prospective business analyst should come from an insurance background
with the knowledge of the insurance business processes and relevant software packages.
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Business Analyst Resume for Insurance Domain:





X years of Business Analysis experience with in-depth knowledge of business processes in Insurance,
industries. A thorough understanding of the Software Development Life Cycle (SDLC) including but not
limited to the various concepts such as Requirement Gathering, Experience in the development of Client-Server
and Web-Based Applications. Possess a detailed-oriented nature with excellent communication, interpersonal,
problem solving skills, and recognized for being a valued team player.

• Proficient in all phases of Requirement Management, including gathering, analyzing, detailing and
tracking requirements.
• Experienced in documenting requirement using Unified Modeling Language (Use Case and Activity
Diagrams) also building business Process Flow Charts using tools such as Visio and Rose.
• Skilled at reviewing test cases making sure they are in accordance with requirements, and assist the overall
testing process by activities such as Change and Defect Management and conducting User Acceptance
• Strong understanding of various SDLC methodologies such as RUP, Waterfall and Agile with hands on
experience in all of them.
• Excellent communication skills and adept at facilitating walkthrough and training sessions.

Technical Expertise:

Operating Systems MS Windows, DOS, UNIX

RDBMS MS Access, SQL, Oracle
SDLC Methodologies Rational Unified Process, Waterfall Methodology, Agile
Tracking Management Tools TestDirector, Rational ClearQuest, ReqPro
Software Eng Tools MS Office, MS Project, MS Visio, MS Dreamwaver.
Web Technologies HTML, XML
Modeling Tools Rational Rose, MS Visio

Professional Experience:

Insurance duration
Business Analyst
The project was to build an online insurance handling application that would facilitate the users find the right
insurance for their individual needs. The application required the user to login with a valid user id and password
to authenticate the person. After authentication, they can learn about insurance, get a quote, retrieve a quote or
buy an online insurance policy. They can also file a claim or pay their monthly payments online.

• Thoroughly studied the inherent systems to have a clear understanding of the business processes and
associated system workflow.
• Conducted Gap analysis to understand new business model and additional functionalities to be
incorporated into the new application.
• Conducted JAD sessions for better understanding and refining of requirements in coordination with
multiple teams.
• Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and
• Documented various documents including the Business Requirements Document and the Use Case
Specification Documents.
• Used Rational Requisite Pro as requirement gathering tool.
• Identified all use case components including basic, alternate and exception flows.
• Participated in various architectural development sessions to provide technical teams with a better
understanding of the requirements.
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.
• Gathering business requirements and converting them into functional requirement specifications and
user requirement specifications. Used Rational Requisite Pro for Requirement Document preparation.
• Carried out detailed and comprehensive business analysis with the RUP methodology.
• Prepared Business Process Models, which included modeling of all activities of the business from
conceptual to procedural level.
• Participated in Change control meetings recommending appropriate action after analysis of changing
• Conducted multiple interviews to clarify requirements in order to identify use cases and document UC
• Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of
• Provided training to users, and involved in conducting UAT sessions to gain user confidence and approval.
• Provided project manager with regular status updates assisting the overall project management initiative.

• Performed requirement walkthroughs with the Dev. and QA teams with the aim to develop testing
strategies and test plans such that test cases reflect user needs.
• Conducted UAT sessions to approval.
• Worked extensively with MS office suite for preparing status reports.

Insurance company duration

Business Analyst

Home Service Life Insurance segment consists of traditional whole life insurance, which provides policyholders
with permanent life insurance and fixed guaranteed rates of return to middle and lower income individuals. The
project involved revamping their Contract Management System. It combined various details about each agency
into one easy to use application. Capture everything from individual names and addresses to awards and
recognitions, from fax and email numbers, to production and profitability.

• Performed Gap Analysis, conducted walkthroughs and acted as a liaison between the business users,
stakeholders and the team to perform requirements, quality and risk analysis.
• Involved extensively in the inception phase for understanding the Scope of the Project, feasibility of
the implementation and define the risk factors involved in the project.
• Gathered business requirements through sessions and analysis by interviewing users and Subject Matter
Experts (SME).
• Analyzed business/system requirements using requirement arbitrage and assigned appropriate priorities.
• Effectively managed the requirements and requirement change requests during various phases of project
life cycle.
• Ensured that all requirements, enhancements and defects for the particular release have been developed,
fixed and tested by creating traceability matrices between all the project artifacts.
• Got system approvals by conducting UAT sessions.
• Managed change and enhancement requests using Rational Clear Quest.
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