Service & Rate GUIDE 2018: India

DHL Express – Excellence. Simply delivered.
DHL EXPRESS
SERVICE & RATE

GUIDE 2018
INDIA
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The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
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DHL Service & Rate Guide 2018: India 2
THE INTERNATIONAL
SPECIALISTS
DHL Express is the global market leader and specialist

in international shipping and courier delivery services,
and we’ve been building and continuously improving
our service for more than 45 years. Key to our success
is the strength of our global network, spanning more
than 220 countries and territories, in which some
90,000 employees provide services to more than 2.5
million customers.
What really sets us apart is the international shipping

expertise of our people. Their knowledge, coupled
with their passion and ‘can-do’ attitude, delivers
a truly world-class service and ensures that your
shipments get to their destination securely and as
quickly as possible.
Their expertise has been further enhanced recently

as a result of all our employees participating in the
company’s award-winning Certified International
Specialists (CIS) engagement and development
program.
This guide enables you to find out how DHL Express

can help you with your international shipping needs,
and to see what best fits your needs from our wide
range of products and services. Should you have any
questions, please get in touch with your DHL Account
Manager or visit us at dhl.co.in.
SERVICES
Export services Import services Optional services Surcharges Customs services
All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers Our premium time-definite service offers a delivery before
an end of business day delivery service around the world for 9:00 (10:30 to the USA) on lanes that guarantee either a
pieces up to 70kg and shipments up to 1,000kg. next or second business day delivery. DHL Express 9:00 is
offered to the majority of business centers in Europe, the
We deliver reliably and quickly to more global destinations Middle East, Africa, Asia and the Americas. DHL Express 9:00
across a single integrated network than any other express features a money-back guarantee and is suitable for pieces
delivery company. up to 30kg and shipments up to 300kg.
DHL Express 12:00

With DHL Express 12:00 you will receive your shipments
before 12 noon on the next possible business day. DHL
Express 12:00 offers a money-back guarantee and allows for
heavier pieces up to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express DHL Express 9:00

DHL Express 12:00
Worldwide (10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00 (10:30
Service description the next possible on the next possible to the USA) on the next
business day business day possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 75 53
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum piece dimensions (L x W x H) 120 x 80 x 80cm †

120 x 80 x 80cm
†
120 x 80 x 80cm†
Pallets accepted Yes No No
Maximum pallet weight 1,000kg n/a n/a
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 100 x 160cm n/a n/a
*Additional terms and conditions apply – see dhl.co.in/express for details.

†
Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
SERVICES
IMPORT SERVICES
With our DHL Express Worldwide Import product, you can You can order an import from another country, to be
import shipments from over 200 countries and territories delivered to your country or any other destination, by using
in the world. This is more than any other express delivery our dedicated electronic shipping solution for imports.
company can offer. What’s more, customers in, say, the USA You will have one account number, one invoice in a single
can order an import from China not just to the USA, but currency and a fixed price that means you know exactly
to other destinations as well. We call this a third country what you will pay.
shipment.
There is no need for local brokers or forwarders to get

involved in any part of the process. You are in full control,
and able to manage all aspects of your imports in a very
simple way.
SERVICES
OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from Extended Liability View charges
non-standard deliveries and billing options to climate If you are sending valuable documents such as passports,
neutral shipping. In this way, we give you the flexibility to visa applications or regulatory certificates you can extend
choose the service that best fits your needs when using our the DHL standard liability with this service. It provides
express delivery services worldwide. coverage and compensation in the case of loss or damage.
Duties and Taxes Paid View charges Direct Signature View charges
To make exporting your shipment even easier, DHL Express If you are sending sensitive documents or high value
can arrange for the shipper or a third party to be billed contents you can request DHL to obtain a direct signature
for any duties and taxes payable at destination, rather from the consignee or a representative at the delivery
than the receiver of the shipment being billed. Charges apply address. DHL will ensure your shipment is not re-directed, or
whenever the shipper requests that duties, taxes or other delivered at an alternative address.
regulatory fees be paid outside of the destination country.
GoGreen Climate Neutral View charges
Shipment Value Protection View charges This service is for customers who need a reliable method to
We recommend this comprehensive protection for your calculate their annual carbon emissions at a shipment level
valuable or personal shipments, giving you peace of mind in and subsequently offset these emissions through approved
the unlikely event of physical damage or loss. environmental programs. The whole process is verified
annually by an independent body accredited by the
United Nations.
For a full list of optional services, please visit your country website at dhl.co.in
SERVICES
SURCHARGES
In order to maintain a consistently high level of service, in
specific circumstances DHL Express levies a surcharge for
exceptional activities, ensuring that these surcharges are fair
for all of our customers.
Fuel Surcharge View charges
This variable surcharge is applied to the weight charge of Dangerous Goods View charges
each shipment and any transportation related surcharges. This surcharge is applied to any shipment that contains
It is derived from publicly available fuel oil indices that substances or commodities that are classified as hazardous.
are also shown on the DHL Express website at dhl.com/ Dangerous Goods surcharges apply to domestic and
fuelsurcharge. The charge is calibrated every month to international shipments.
the oil price that was current two months prior to the
billing month. The Fuel Surcharge applies to domestic and Address Correction View charges
international shipments. This fixed surcharge is applied to any shipment that has
an incorrect delivery address at the time of pickup and
Remote Area View charges the delivery cannot be fulfilled after making efforts at
This surcharge applies when a shipment is collected from or the destination to determine the correct address. The
delivered to a location that is distant or difficult to serve. Address Correction surcharge applies to domestic and
The Remote Area surcharge applies to international and international shipments.
domestic shipments.
Data Entry View charges
Oversize Piece View charges This fixed surcharge applies for each shipment consigned
This fixed surcharge applies to any piece, including a pallet, with non-electronic, paper based manual waybills. Electronic
that exceeds the scale weight of 70kg or with a single shipping documentation incurs no additional charges.
dimension in excess of 120cm. The Oversize Piece surcharge
applies to domestic and international shipments. Security Charges View charges
Additional surcharges may apply when shipping from or to a

Non-Stackable Pallet View charges destination country where DHL is operating at elevated risk
This fixed surcharge is applied to any pallet within a due to continuous state of war, civil unrest, or continuous
shipment that is not stackable either on request by the threats from terrorism (Elevated Risk), or when shipping
shipper, or because of its shape, packaging or content. The to a destination country that is subject to trade restrictions
Non-Stackable Pallet surcharge applies to domestic and imposed by the UN Security Council (Restricted Destination).
international shipments.
For a full list of surcharges, please visit your country website at dhl.co.in/en/surcharges
SERVICES
Export services Import services Domestic services Surcharges Customs services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, Formal Clearance View charges
with extensive knowledge and experience of dealing with Applied in selected countries, when importing goods with
customs topics worldwide. For your peace of mind, we an aggregated declaration value or weight exceeding the
provide a wide range of customs support for standard as limits set by destination Customs Authorities, or due to
well as non-routine customs-clearance processes. By making other regulatory requirements are excluded from routine
sure that clearance is a smooth and efficient process, we clearance on a consolidated manifest and thus require
ensure your shipments arrive as quickly as possible, and clearance under an individual entry form.
leave you free to focus on your core business. With our
online tool (tas.dhl.com) we provide essential customs Bonded Storage View charges
information to help you prepare your shipments. Storage charges apply when the shipment cannot be
released by customs due to inaccurate or missing paperwork.
Disbursement View charges These charges take effect two days after the shipment
At the receiver’s request, DHL credit or cash is used to fund arrival date or the broker notification, whichever is later.
the clearance, duty and tax charges relating to a shipment The charge applies to the duty and taxes payer.
or piece, instead of the receiver using their own bond or
credit line. The customs process is accelerated, with DHL Export Declaration View charges
making prompt payment of relevant charges while the Applies in countries and territories where an export
receiver defers payment until an agreed date. declaration is required for shipments containing controlled
commodities or exceeding a certain value threshold or
Release to Broker View charges weight. Depending on origin country, shippers that submit a
At shipper or importer request, the release of a DHL Express declaration online may avoid the local charge.
shipment to the customers designated customs broker of
choice. DHL will transfer the responsibility for a shipment Broker Notification View charges
and related customs documentation to the customer’s At the customer’s request, DHL will provide the necessary
nominated broker for clearance and last mile delivery. paperwork to the customer’s designated broker within
the same customs office to perform the import clearance
and resume the delivery to the final destination once the
clearance is completed.
For a full list of customs services, please visit your country website at dhl.co.in/customs_services
HOW TO SHIP WITH

DHL EXPRESS
Preparing your shipment Packaging your shipment Paying for your shipment
PREPARING YOUR SHIPMENT

Shipment weight Documentation required
If you are sending a large but lightweight shipment, where Waybill
its volumetric weight exceeds its actual weight, the cost of All shipments sent with DHL Express need to have a fully
the shipment is calculated on the space your consignment completed DHL waybill or label securely attached to each
takes up on the aircraft. This is a standard IATA method. To piece. This will enable the successful movement of your
calculate the volumetric weight of your shipment, simply shipment through the DHL network. Each waybill or label is
multiply the length by height by width in centimetres, then individually numbered to allow you to track your shipment
divide the total sum by 5,000. from collection through to delivery. Your shipment may also
need to be accompanied by customs documentation, such
as a commercial or proforma invoice, as well as additional
paperwork depending on the contents and value of the
shipment and the country you are sending to.
Invoice
Height A commercial or proforma invoice is required when sending
non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a
declaration containing all the details of a transaction and
is used by customs authorities to assess if duties or taxes
are payable. A commercial invoice is used when goods are
part of a commercial transaction or intended for resale.
Length
A proforma invoice is used when sending goods of no
Width
commercial value (for example, when sending samples).
HOW TO SHIP WITH

DHL EXPRESS
Your invoice will require the following details:
1 Bank details 8 Reason for export

These are the bank details that will be used for the This could be: For Sale; For Repair; After Repair; Gift;
transaction between the seller and buyer. These details are Sample; Personal Use Not For Resale; Replacement;
not required for non-commercial/proforma invoices. Intercompany Transfer; or Personal Effects.
2 Description
Generic or broad descriptions are no longer permitted and
Exporter
Tax ID/VAT No:
Commercial Invoice
are likely to cause delays. Descriptions should include the

Bank details Date:
1
items, how many there are, what they are made of, and
Waybill number:
what they will be used for. For example, describing items Invoice no:
as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs Exporter code:
classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer
Tax ID/VAT No:
3 Commodity code Shipment reference:
This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of
goods code quantity [Currency] value weight manufacture/origin
country to classify the goods to be exported. It assists 2 3
[Currency]
4
clearance and avoids delays.
4 Country of manufacture/origin
Freight:
This relates to the place of manufacture, not the country of Insurance:
export. If items are manufactured in more than one country,
Total declared value/currency: Total net
5
please list the origins. weight/ kg(s)
Total Pieces Total gross

weight/ kg(s)
5 Total declared value Type of export: 6

Incoterms: 7
This is the total value of the transaction for customs
Reason for export: 8
purposes based on the Incoterm selected. The total declared I/We hereby certify that the information contained in this invoice is true and correct and that
the contents of the shipments are as stated above
value should include freight and insurance charges if the
Position in company: Signature:
seller is responsible for these two elements.
Company stamp
6 Type of export
The options are: (1) Permanent; (2) Temporary; and
(3) Repair & Return.
7 Incoterms
Insert the Incoterm that best describes the terms of the
transaction. For example, DAP (Delivered At Place).
HOW TO SHIP WITH

DHL EXPRESS
PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely Prohibited and Restricted Goods
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage
by DHL. This list includes items which are prohibited for
Packaging guidelines carriage by any law, regulation or statute of any federal,
n If you are re-using envelopes or boxes, please ensure that state or local government of any country from, to or
old labels and markings are removed. through which the items may be carried. For international
n Securely fix the waybill to the shipment. The waybill can carriage there may be additional prohibited items specified
be thought of as the shipment’s airline ticket and it will by the country of destination. DHL may at its sole discretion
delay delivery if it becomes separated from your shipment. refuse to carry other items not listed below.
n The barcodes on the waybill are scanned at numerous points n All Samsung Galaxy Note7 and Samsung Note7 devices
during your shipment’s journey. Please ensure the barcode n Bullion (of any precious metal)
is flat and not covered by tape, shrinkwrap or strapping. n Cash (legal tender – bank notes, currency notes and coins)
n Place the waybill on the top or side of your shipment n Complete firearms, ammunition, explosives / explosive
and please ensure it does not overlap the corners or devices
edges of boxes. n Human remains or ashes
n Use adequate protective wrapping for fragile or delicate n Hunting (animal) trophies, animal parts such as ivory
items and ensure they are packed as far away as possible and sharks fin, animal remains or ashes, or animal by-
from the corners of boxes. products and derived products not intended for human
n To prevent injury to our employees, please pay special consumption, prohibited for movement by the CITES
attention to the packaging of sharp items. There should not Convention and/or local law
be any possibility of the contents piercing the packaging. n Illegal goods, such as counterfeit goods and narcotics
n Any individual pieces over 70kg should be placed on a n Live animals (including but not limited to mammals,
pallet. If you are sending a multi-piece shipment, it is not reptiles, fish, invertebrates, amphibians, birds, insects,
necessary to place the individual pieces on a pallet unless larvae and pupae)
they exceed 70kg. For example, a shipment comprising n Loose lithium metal batteries under IATA PI968 section II
four 25kg pieces does not have to be placed on a pallet. n Loose precious and semi-precious stones (cut or un-cut,
polished or un-polished)
DHL packaging
We offer a range of high-quality DHL-branded packaging
items, suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Boxes in a range of sizes
For more information on the range of packaging available,
please contact your DHL Account Manager or local Customer
Service team.
HOW TO SHIP WITH

DHL EXPRESS
Restricted Items n Financial and monetary commodities – examples include

The following items will NOT be accepted for carriage unless but are not limited to activated SIM cards for mobile
otherwise agreed to by DHL. To obtain such agreement a phones, blank or activated credit or cash dispenser cards,
business case will need to be conducted by DHL and the blank cheques, event tickets, lottery tickets, money or
items approved for carriage will be recorded in writing with postal orders, pre-paid phone cards, tickets (blank stock),
the Customer. traveller’s cheques, vouchers/tokens, unused stamps
n Air guns, imitation or replica firearms, firearm parts etc. Applicable to all shipments valued in excess of EUR
and replica ammunition (includes rifle butts, trigger 500,000
mechanisms, screws / bolts etc which are manufactured for n Furs
the sole purpose of creating a functional firearm) n Jewellery and watches and with individual values in excess
n Antiques and works of art with a shipment value in excess of EUR 5,000. The shipment must not exceed EUR 100,000
of EUR 500,000
n Banderols / Tax stickers with a shipment value in excess of PAYING FOR YOUR SHIPMENT
EUR 500,000
n Cigarettes and electronic cigarettes with a shipment value You can pay for DHL Express services either with cash, a
in excess of EUR 500,000. credit card or by bank transfer. You can open an account
n Dangerous / hazardous goods including but not limited to with DHL Express to pay via bank transfer; and all account
perfumes, aftershaves, aerosols, flammable substances, dry customers receive invoices on a pre-determined basis. For
ice, biological substances, UN classified dangerous goods more details, please get in touch with a Customer Service
and any goods specified as such under International Air Advisor at your local DHL Express office or go to
Transport Association regulations (“IATA”), the Agreement dhl.com/en/express/shipping/open_account.
on Dangerous Goods by Road (“ADR”) or International

Maritime Dangerous Goods (“IMDG”) regulations.
Applicable to all shipments valued in excess of EUR
500,000
SHIPPING TOOLS
SHIPPING SOLUTIONS
Making shipping easier Easyship
DHL Express offers a choice of electronic tools to suit even This is an offline advanced shipment management tool for
the most demanding requirements. We invest continually any organization with large shipping volumes or regular
in market-leading technologies to make it easier for you to scheduled deliveries. DHL Easyship can handle the needs of
send your shipments around the world. As a result, you have multinational supply chains or any business with a central
more time to focus on your business. shipping function. It is a Windows-based system, which
is easy to use yet very powerful – enabling you to handle
Our electronic solutions cover online and offline options, everything from regular mailshots to multi-stage shipping
as well as integrated solutions. In addition, we provide processes.
industry-specific solutions tailored for the Life Sciences and
Technology sectors. More information about our general Customer shipping integration
capabilities is provided on this page. Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
dhl.co.in warehouse or customer service application. This provides
Our website provides a comprehensive guide to DHL Express global shipment tracking while making it faster and easier
shipping services, as well as transport news, service updates to access information about transit times, rates and courier
and contact details. To make doing business with us even bookings.
easier, the site features interactive tools that include online
booking, tracking and a volumetric weight calculator. Specific solutions
DHL offers additional capabilities for businesses requiring
MyDHL more specialized solutions – for example, its Medical Express
MyDHL gives you access to all DHL’s online capabilities. It and Collect & Return services. For more information, please
allows you to prepare your shipments, arrange collections, contact your DHL Account Manager or local Customer
store address details and use proactive tracking services. Service team.
You can register online at mydhl.com and benefit from
online billing solutions, eReturn and a lot more – all via a On Demand Delivery
single portal, giving you access to one or more accounts. An innovative, easy-to-use DHL Express service designed to
improve first-time delivery performance and enhance the
customer experience, especially for private or residential
deliveries. On Demand Delivery alert messages keep DHL
Receivers informed of shipment progress and scheduled
delivery. And the On Demand Delivery website allows
Receivers to reschedule, reroute, release or conveniently
collect from a DHL Service Point. Global availability ensures
consistent service standards and a harmonized user
experience for Receivers.
ZONES AND RATES
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
CALCULATE THE PRICE OF YOUR SHIPMENT

1. Decide which service best suits your needs 3. D
etermine the rating zone of the origin or destination
(see page 3 for international services) (see pages 15 and 16)
2. Weigh your shipment (see page 8 and dhl.co.in/ 4. F ind the rate using the rating zone and weight of your
volumetric_weight) shipment (see page 17 for exports and page 19 for
imports)
OPTIONAL SERVICES
Optional services View explanation How we charge Additional charge
Duties and Taxes Paid Per shipment INR 2,200

INR 500+ (0.35% for OB & 1% or INR 700
Shipment Value Protection By shipment value
whichever is higher for IB) of Shipment Value
Extended Liability Per shipment INR 330
Direct Signature Per shipment INR 375
INR 7.1 per kg
GoGreen Climate Neutral By shipment weight
INR 7.1 minimum per shipment
For a full list of optional services, please visit your country website at dhl.co.in/optional_services
ZONES AND RATES
SURCHARGES
Surcharges View explanation How we charge Additional charge
Fuel Surcharge Per shipment Variable

By shipment INR 24 per kg
Remote Area
weight INR 1,950 minimum per shipment
Additional Handling
Oversize piece Per piece INR 6,000
Non-Stackable Pallet Per piece INR 11,000
Dangerous Goods
Lithium Batteries Section II (PI965) Per shipment INR 6,000
Excepted Quantities Per shipment INR 5,000
Address Correction Per shipment INR 850

Data Entry Per shipment INR 225
Security Charges
Elevated Risk Per shipment INR 1,650
Restricted Destination Per shipment INR 2,500
CUSTOMS SERVICES
Customs services View explanation How we charge Additional charge
INR 500, or 2.5% of the credit advanced if

Disbursement Per shipment
higher
Formal Clearance: INR 2,200
Formal Clearance or Release to Broker Per shipment
Release to Broker: INR 2,300
Broker Notification Per shipment INR 2,300
Per shipment and per kg per day INR 500 per shipment and INR 4.45 per kg
Bonded Storage
(Charged after 2 calendar days) (both per day)
Export Declaration Per shipment Export Declaration: INR 1,800
For a full list of surcharges/customs services, please visit your country website at dhl.co.in
ZONES AND RATES
SERVICE CAPABILITY AND RATING ZONES

DHL DHL
Countries and DHL Express DHL Express Countries and DHL Express DHL Express
Zone Express Imports Zone Express Imports
Territories 12:00 9:00 Territories 12:00 9:00
Worldwide Worldwide
Afghanistan 11 P P East Timor 5 P P
Albania 11 P P Ecuador 10 P P P
Algeria 11 P P Egypt 11 P P
American Samoa 9 P P El Salvador 10 P P
Andorra 8 P P Eritrea 11 P P
Angola 11 P P P Estonia 7 P P P
Anguilla 10 P P Ethiopia 11 P P
Antigua 10 P P Falkland Islands 8 P P
Argentina 10 P P P Faroe Islands 8 P P
Armenia 11 P P Fiji 11 P P
Aruba 10 P P Finland 7 P P P
Australia 6 P P doc P France 7 P P doc P
Austria 7 P P doc P French Guyana 10 P P
Azerbaijan 11 P P Gabon 11 P P P
Bahamas 10 P P Gambia 11 P P
Bahrain 4 P P P Georgia 11 P P
Bangladesh 1 P P P Germany 7 P P doc P
Barbados 10 P P Ghana 11 P P
Belarus 8 P P Gibraltar 8 P P
Belgium 7 P P doc P Greece 7 P P P
Belize 10 P P Greenland 8 P P
Benin 11 P P P Grenada 10 P P
Bermuda 10 P P Guadeloupe 10 P P
Bhutan 1 P P Guam 9 P P
Bolivia 10 P P Guatemala 10 P P P
Bonaire 10 P P Guernsey 8 P P doc P
Bosnia and Herzegovina 11 P P Guinea Republic 11 P P
Botswana 11 P P Guinea-Bissau 11 P P
Brazil 10 P P P Guinea-Equatorial 11 P P
Brunei 5 P P P Guyana (British) 10 P P
Bulgaria 8 P P P Haiti 10 P P
Burkina Faso 11 P P P Honduras 10 P P
Burundi 11 P P Hong Kong 2 P P doc P
Cambodia 5 P P Hungary 7 P P P
Cameroon 11 P P P Iceland 8 P P P
Canada 9 P P P Indonesia 5 P P P
Canary Islands, The 8 P P Iran (Islamic Republic of) 11 P P
Cape Verde 11 P P Iraq 11 P P
Cayman Islands 10 P P Ireland, Republic of 7 P P doc P
Central African Republic 11 P P Israel 8 P P
Chad 11 P P Italy 7 P P doc P
Chile 10 P P P Jamaica 10 P P
China, Peoples Republic 3 P P P Japan 5 P P P
Colombia 10 P P doc P Jersey 8 P P doc P
Comoros 11 P P Jordan 4 P P
Congo 11 P P P Kazakhstan 11 P P P
Congo, The Democratic Republic 11 P P P Kenya 11 P P P
Cook Islands 11 P P Kiribati 11 P P
Costa Rica 10 P P Korea, Republic Of 5 P P P
Cote d'Ivoire 11 P P P Korea, The D.P.R of 11 P P
Croatia 7 P P Kosovo 11 P P
Cuba 11 P P Kuwait 4 P P P
Curacao 10 P P Kyrgyzstan 11 P P
Cyprus 7 P P P Lao People's Democratic Rep 5 P P
Czech Republic, The 7 P P doc P Latvia 7 P P
Denmark 7 P P doc P Lebanon 4 P P P
Djibouti 11 P P Lesotho 11 P P
Dominica 10 P P Liberia 11 P P
Dominican Republic 10 P P
Table continues overleaf
doc = document contents only P = document and non-document contents
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to
the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
ZONES AND RATES
SERVICE CAPABILITY AND RATING ZONES

DHL DHL
Countries and DHL Express DHL Express Countries and DHL Express DHL Express
Zone Express Imports Zone Express Imports
Territories 12:00 9:00 Territories 12:00 9:00
Worldwide Worldwide
Libya 11 P P Samoa 11 P P
Liechtenstein 7 San Marino 11 P P
Lithuania 7 P P P Sao Tome and Principe 11 P P
Luxembourg 7 P P doc P Saudi Arabia 4 P P P
Macau 5 P P P Senegal 11 P P P
Macedonia, Republic of 11 P P Serbia, Republic of 11 P P
Madagascar 11 P P P Seychelles 11 P P
Malawi 11 P P Sierra Leone 11 P P
Malaysia 2 P P P Singapore 2 P P doc P
Maldives 1 P P P Slovakia 7 P P doc P
Mali 11 P P P Slovenia 7 P P doc P
Malta 7 P P Solomon Islands 11 P P
Marshall Islands 9 P P Somalia 11 P P
Martinique 10 P P Somaliland, Rep of (N Somalia) 11 P P
Mauritania 11 P P South Africa 10 P P P
Mauritius 11 P P South Sudan 11 P P
Mayotte 11 P P Spain 7 P P doc P
Mexico 9 P P Sri Lanka 1 P P P
Micronesia, Federated States of 11 P P St. Barthelemy 10 P P
Moldova, Republic Of 11 P P St. Eustatius 10 P P
Monaco 7 St. Kitts 10 P P
Mongolia 5 P P St. Lucia 10 P P
Montenegro, Republic of 11 P P St. Maarten 10 P P
Montserrat 10 P P St. Vincent 10 P P
Morocco 11 P P Sudan 11 P P P
Mozambique 11 P P P Suriname 10 P P
Myanmar 5 P P Swaziland 11 P P
Namibia 11 P P P Sweden 7 P P doc P
Nauru, Republic Of 11 P P Switzerland 7 P P doc P
Nepal 1 P P P Syria 11 P P
Netherlands Antilles 11 P P Tahiti 11 P P
Netherlands, The 7 P P doc P Taiwan 5 P P doc P
Nevis 10 P P Tajikistan 11 P P
New Caledonia 11 P P Tanzania 11 P P
New Zealand 6 P P P Thailand 2 P P doc P
Nicaragua 10 P P Togo 11 P P P
Niger 11 P P Tonga 11 P P
Nigeria 11 P P Trinidad and Tobago 10 P P
Niue 11 P P Tunisia 11 P P
Norway 7 P P P Turkey 8 P P P
Oman 4 P P P Turks and Caicos Islands 10 P P
Pakistan 4 P P P Tuvalu 11 P P
Palau 11 P P Uganda 11 P P P
Panama 10 P P P Ukraine 11 P P
Papua New Guinea 6 P P United Arab Emirates 1 P P doc P
Paraguay 10 P P P United Kingdom 7 P P doc P
Peru 10 P P P United States Of America 9 P P P
Philippines, The 5 P P doc P Uruguay 10 P P
Poland 7 P P doc P Uzbekistan 11 P P
Portugal 7 P P doc P Vanuatu 11 P P
Puerto Rico 9 P P Vatican City State 7
Qatar 4 P P P Venezuela 10 P P
Reunion, Island Of 11 P P Vietnam 5 P P P
Romania 7 P P Virgin Islands (British) 10 P P
Russian Federation, The 8 P P Virgin Islands (US) 9 P P
Rwanda 11 P P Yemen, Republic of 11 P P
Saint Helena 11 P P Zambia 11 P P P
Saipan 9 P P Zimbabwe 11 P P P
doc = document contents only P = document and non-document contents

For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to
the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
ZONES AND RATES
Export rates by zone and product
DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10 Zone 11
Documents only up to 2kg
0.5 1939 2406 2529 2584 2803 2870 2681 3225 2730 3476 4090
1 2476 3132 3310 3339 3680 3734 3483 4188 3437 4738 5246
1.5 2928 3745 3982 4029 4422 4453 4045 4982 4013 5514 6203
2 3380 4358 4654 4719 5164 5172 4607 5776 4589 6290 7160
Documents from 2.5kg and non-documents from 0.5kg
0.5 2401 3170 3340 3476 3566 3677 3414 4159 3512 4294 4972
1.0 3126 3920 4170 4286 4460 4526 3945 5090 4058 5667 6167
1.5 3597 4521 4811 4939 5127 5201 4476 5792 4606 6431 7124
2.0 4068 5122 5452 5592 5794 5876 5007 6494 5154 7195 8081
2.5 4538 5723 6100 6245 6462 6551 5538 7185 5702 7960 9038
3.0 4900 6177 6631 6776 7009 7128 6028 7886 6214 8659 9936
3.5 5262 6631 7162 7307 7556 7705 6518 8587 6726 9358 10834
4.0 5624 7085 7693 7838 8103 8282 7008 9288 7238 10057 11732
4.5 5986 7539 8224 8369 8650 8859 7498 9989 7750 10756 12630
5.0 6348 7993 8755 8900 9197 9436 7988 10690 8262 11455 13528
5.5 6565 8254 9130 9284 9594 9824 8385 11342 8690 12056 14284
6.0 6782 8515 9505 9668 9991 10212 8782 11994 9118 12657 15040
6.5 6999 8776 9880 10052 10388 10600 9179 12646 9546 13258 15796
7.0 7216 9037 10255 10436 10785 10988 9576 13298 9974 13859 16552
7.5 7433 9298 10630 10820 11182 11376 9973 13950 10402 14460 17308
8.0 7650 9559 11005 11204 11579 11764 10370 14602 10830 15061 18064
8.5 7867 9820 11380 11588 11976 12152 10767 15254 11258 15662 18820
9.0 8084 10081 11755 11972 12373 12540 11164 15906 11686 16263 19576
9.5 8301 10342 12130 12356 12770 12928 11561 16558 12114 16864 20332
10.0 8518 10603 12505 12740 13167 13316 11958 17210 12542 17465 21088
10.5 8770 10784 12799 13028 13460 13630 12239 17663 12906 17967 21629
11.0 9022 10965 13093 13316 13753 13944 12520 18116 13270 18469 22170
11.5 9274 11146 13387 13604 14046 14258 12801 18569 13634 18971 22711
12.0 9526 11327 13681 13892 14339 14572 13082 19022 13998 19473 23252
12.5 9778 11508 13975 14180 14632 14886 13363 19475 14362 19975 23793
13.0 10030 11689 14269 14468 14925 15200 13644 19928 14726 20477 24334
13.5 10282 11870 14563 14756 15218 15514 13925 20381 15090 20979 24875
14.0 10534 12051 14857 15044 15511 15828 14206 20834 15454 21481 25416
14.5 10786 12232 15151 15332 15804 16142 14487 21287 15818 21983 25957
15.0 11038 12413 15445 15620 16097 16456 14768 21740 16182 22485 26498
15.5 11290 12594 15739 15908 16390 16770 15049 22193 16546 22987 27039

ZONES AND RATES
Export rates by zone and product
DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
16.0 11542 12775 16033 16196 16683 17084 15330 22646 16910 23489 27580
16.5 11794 12956 16327 16484 16976 17398 15611 23099 17274 23991 28121
17.0 12046 13137 16621 16772 17269 17712 15892 23552 17638 24493 28662
17.5 12298 13318 16915 17060 17562 18026 16173 24005 18002 24995 29203
18.0 12550 13499 17209 17348 17855 18340 16454 24458 18366 25497 29744
18.5 12802 13680 17503 17636 18148 18654 16735 24911 18730 25999 30285
19.0 13054 13861 17797 17924 18441 18968 17016 25364 19094 26501 30826
19.5 13306 14042 18091 18212 18734 19282 17297 25817 19458 27003 31367
20.0 13558 14223 18385 18500 19027 19596 17578 26270 19822 27505 31908
21.0 14124 15007 19349 19495 20179 20755 18581 27598 20831 28908 33791
22.0 14690 15791 20313 20490 21331 21914 19584 28926 21840 30311 35674
23.0 15256 16575 21277 21485 22483 23073 20587 30254 22849 31714 37557
24.0 15822 17359 22241 22480 23635 24232 21590 31582 23858 33117 39440
25.0 16388 18143 23205 23475 24787 25391 22593 32910 24867 34520 41323
26.0 16954 18927 24169 24470 25939 26550 23596 34238 25876 35923 43206
27.0 17520 19711 25133 25465 27091 27709 24599 35566 26885 37326 45089
28.0 18086 20495 26097 26460 28243 28868 25602 36894 27894 38729 46972
29.0 18652 21279 27061 27455 29395 30027 26605 38222 28903 40132 48855
30.0 19218 22063 28025 28450 30547 31186 27608 39550 29912 41535 50738
Multiplier rate per 1kg from 30.1kg
30.1 - 70.0 589 661 805 807 945 950 893 1140 958 1173 1500
70.1 - 300.0 545 611 738 750 870 872 848 1044 932 1105 1410
Above 300* 560 629 758 771 895 897 872 1074 976 1147 1450
• Fuel Surcharge & Goods and Services Tax will be charged, as applicable
• Any other levies, taxes or duties enforced by the government would be charged as applicable
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries and territories worldwide.
Add INR 800 to the DHL Express Worldwide.
DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over
53 countries and territories worldwide. Add INR 1,200 to the DHL Express Worldwide.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in INR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and
conditions apply – see dhl.co.in for details.
* DHL Express does not accept shipments exceeding 1,000 kg, or containing pieces exceeding 300 kg or 300 cm in length, and/or not meeting DHL standards for
packing. Refer to our Packing Guide on www.dhl.com. These network restrictions are subject to change with 30 days’ notice.
ZONES AND RATES
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10 Zone 11
Documents only up to 2kg
0.5 2327 2887 3035 3100 3363 3444 3218 3870 3276 4171 4908
1 2971 3758 3973 4005 4415 4481 4180 5026 4124 5686 6294
1.5 3514 4493 4780 4832 5305 5345 4855 5980 4816 6617 7442
2 4057 5228 5587 5659 6195 6209 5530 6934 5508 7548 8590
Documents from 2.5kg and non-documents from 0.5kg
0.5 2881 3804 4008 4171 4279 4413 4097 4991 4214 5153 5966
1.0 3751 4704 5003 5144 5351 5432 4734 6108 4869 6800 7401
1.5 4317 5425 5773 5928 6152 6241 5371 6950 5528 7717 8549
2.0 4883 6146 6543 6712 6953 7050 6008 7792 6187 8634 9697
2.5 5447 6867 7320 7496 7755 7859 6645 8620 6846 9552 10845
3.0 5882 7412 7957 8133 8411 8552 7233 9461 7461 10391 11923
3.5 6317 7957 8594 8770 9067 9245 7821 10302 8076 11230 13001
4.0 6752 8502 9231 9407 9723 9938 8409 11143 8691 12069 14079
4.5 7187 9047 9868 10044 10379 10631 8997 11984 9306 12908 15157
5.0 7622 9592 10505 10681 11035 11324 9585 12825 9921 13747 16235
5.5 7883 9905 10955 11142 11511 11790 10061 13608 10434 14468 17142
6.0 8144 10218 11405 11603 11987 12256 10537 14391 10947 15189 18049
6.5 8405 10531 11855 12064 12463 12722 11013 15174 11460 15910 18956
7.0 8666 10844 12305 12525 12939 13188 11489 15957 11973 16631 19863
7.5 8927 11157 12755 12986 13415 13654 11965 16740 12486 17352 20770
8.0 9188 11470 13205 13447 13891 14120 12441 17523 12999 18073 21677
8.5 9449 11783 13655 13908 14367 14586 12917 18306 13512 18794 22584
9.0 9710 12096 14105 14369 14843 15052 13393 19089 14025 19515 23491
9.5 9971 12409 14555 14830 15319 15518 13869 19872 14538 20236 24398
10.0 10232 12722 15005 15291 15795 15984 14345 20655 15051 20957 25305
10.5 10535 12939 15358 15636 16147 16361 14689 21199 15468 21560 25954
11.0 10838 13156 15711 15981 16499 16738 15033 21743 15885 22163 26603
11.5 11141 13373 16064 16326 16851 17115 15377 22287 16302 22766 27252
12.0 11444 13590 16417 16671 17203 17492 15721 22831 16719 23369 27901
12.5 11747 13807 16770 17016 17555 17869 16065 23375 17136 23972 28550
13.0 12050 14024 17123 17361 17907 18246 16409 23919 17553 24575 29199
13.5 12353 14241 17476 17706 18259 18623 16753 24463 17970 25178 29848
14.0 12656 14458 17829 18051 18611 19000 17097 25007 18387 25781 30497
14.5 12959 14675 18182 18396 18963 19377 17441 25551 18804 26384 31146
15.0 13262 14892 18535 18741 19315 19754 17785 26095 19221 26987 31795
15.5 13565 15109 18888 19086 19667 20131 18129 26639 19638 27590 32444

ZONES AND RATES
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
16.0 13868 15326 19241 19431 20019 20508 18473 27183 20055 28193 33093
16.5 14171 15543 19594 19776 20371 20885 18817 27727 20472 28796 33742
17.0 14474 15760 19947 20121 20723 21262 19161 28271 20889 29399 34391
17.5 14777 15977 20300 20466 21075 21639 19505 28815 21306 30002 35040
18.0 15080 16194 20653 20811 21427 22016 19849 29359 21723 30605 35689
18.5 15383 16411 21006 21156 21779 22393 20193 29903 22140 31208 36338
19.0 15686 16628 21359 21501 22131 22770 20537 30447 22557 31811 36987
19.5 15989 16845 21712 21846 22483 23147 20881 30991 22974 32414 37636
20.0 16292 17062 22065 22191 22835 23524 21225 31535 23391 33017 38285
21.0 16971 18003 23222 23385 24218 24915 22451 33128 24625 34700 40544
22.0 17650 18944 24379 24579 25601 26306 23677 34721 25859 36383 42803
23.0 18329 19885 25536 25773 26984 27697 24903 36314 27093 38066 45062
24.0 19008 20826 26693 26967 28367 29088 26129 37907 28327 39749 47321
25.0 19687 21767 27850 28161 29750 30479 27355 39500 29561 41432 49580
26.0 20366 22708 29007 29355 31133 31870 28581 41093 30795 43115 51839
27.0 21045 23649 30164 30549 32516 33261 29807 42686 32029 44798 54098
28.0 21724 24590 31321 31743 33899 34652 31033 44279 33263 46481 56357
29.0 22403 25531 32478 32937 35282 36043 32259 45872 34497 48164 58616
30.0 23082 26472 33635 34131 36665 37434 33485 47465 35731 49847 60875
Multiplier rate per 1kg from 30.1kg
30.1 - 70.0 693 778 948 949 1113 1120 1041 1342 1100 1380 1765
70.1 - 300.0 654 733 885 900 1044 1047 1018 1253 1075 1283 1692
Above 300* 673 754 910 925 1074 1076 1046 1288 1106 1319 1740
• Fuel Surcharge & Goods and Services Tax will be charged, as applicable
• Any other levies, taxes or duties enforced by the government would be charged as applicable
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries and territories worldwide.
Add INR 800 to the DHL Express Worldwide.
DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over
53 countries and territories worldwide. Add INR 1,200 to the DHL Express Worldwide.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in INR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and
conditions apply – see dhl.co.in for details.
* DHL Express does not accept shipments exceeding 1,000 kg, or containing pieces exceeding 300 kg or 300 cm in length, and/or not meeting DHL standards for
packing. Refer to our Packing Guide on www.dhl.com. These network restrictions are subject to change with 30 days’ notice.
DHL Express (India) Pvt. Ltd
801/A, Silver Utopia
Cardinal Gracias Road,
Chakala, Andheri - East.
Mumbai - 400 099
For contact details of the DHL Express office

nearest to you, please visit our website at dhl.co.in
or call the customer service hotline on
1800 111 345 / 1800 200 1345
Valid: 1st January 2018

Service & Rate GUIDE 2018: India

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Service & Rate GUIDE 2018: India

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DHL Express – Excellence. Simply delivered.

SERVICE & RATE

DHL Express is the global market leader and specialist

What really sets us apart is the international shipping

Their expertise has been further enhanced recently

This guide enables you to find out how DHL Express

Export services Import services Optional services Surcharges Customs services

DHL Express 12:00

Our international services at a glance

DHL Express DHL Express 9:00

Money-back guarantee No Yes* Yes*

Countries and territories covered More than 220 75 53

Maximum piece weight (not on pallet) 70kg 70kg 30kg

Maximum piece dimensions (L x W x H) 120 x 80 x 80cm †

Pallets accepted Yes No No

Maximum pallet weight 1,000kg n/a n/a

Maximum shipment weight 1,000kg 300kg 300kg

Maximum pallet dimensions (L x W x H) 120 x 100 x 160cm n/a n/a

*Additional terms and conditions apply – see dhl.co.in/express for details.

Export services Import services Optional services Surcharges Customs services

There is no need for local brokers or forwarders to get

Export services Import services Optional services Surcharges Customs services

Export services Import services Optional services Surcharges Customs services

Fuel Surcharge View charges

Additional surcharges may apply when shipping from or to a

Export services Import services Domestic services Surcharges Customs services

HOW TO SHIP WITH

PREPARING YOUR SHIPMENT

HOW TO SHIP WITH

Your invoice will require the following details:

1 Bank details 8 Reason for export

are likely to cause delays. Descriptions should include the

as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs Exporter code:

Tax ID/VAT No:

3 Commodity code Shipment reference:

Total Pieces Total gross

5 Total declared value Type of export: 6

HOW TO SHIP WITH

PACKAGING YOUR SHIPMENT

HOW TO SHIP WITH

Restricted Items n Financial and monetary commodities – examples include

Transport Association regulations (“IATA”), the Agreement dhl.com/en/express/shipping/open_account.

on Dangerous Goods by Road (“ADR”) or International

ZONES AND RATES

CALCULATE THE PRICE OF YOUR SHIPMENT

Duties and Taxes Paid Per shipment INR 2,200

ZONES AND RATES

Fuel Surcharge Per shipment Variable

Lithium Batteries Section II (PI965) Per shipment INR 6,000

Excepted Quantities Per shipment INR 5,000

Address Correction Per shipment INR 850

INR 500, or 2.5% of the credit advanced if

Export Declaration Per shipment Export Declaration: INR 1,800

ZONES AND RATES

SERVICE CAPABILITY AND RATING ZONES

ZONES AND RATES

SERVICE CAPABILITY AND RATING ZONES

doc = document contents only P = document and non-document contents

ZONES AND RATES

Export rates by zone and product

DHL EXPRESS WORLDWIDE

Table continues overleaf

ZONES AND RATES

Restricted Items n Financial and monetary commodities – examples include