You are on page 1of 3

Tugas Untuk Mata Kuliah PSYCHOLOGY OF SERVICE

KELOMPOK SENDER

MELLY 19160125

LEONI TANAKA 19160130

ALBERT 19160129

FEREN 19160107

HANNY LIMBARA 19160118

VINCENT WIJAYA 19160099

BIONDY KEVIN 19160108

KEVIN KUSNADI 19160102

Program Studi Hospitality And Tourism

Fakultas Ilmu Sosial Dan Humaniora

Universitas Bunda Mulia

Jakarta

2018

B. After discussion. and in the development of its products Dunkin Donut receives advice from its employees. Vertical Communication is communication that occurs between superiors and subordinates in the organization. because the dunkin donuts company is one of the multinational companies in Indonesia that are oriented in the economic field. we decided to choose the company dunkin donuts. The structure used by Dunkin Donuts is Participatory Structure because Dunkin Donut is motivated to always follow the trend. level positions. Nature of Communication The organization is divided into horizontal communication and vertical communication Horizontal Communication is a form of horizontal communication in which there is an exchange of messages sideways and is carried out by two parties who have the same position. C. Traditional Bureaucratic Structure is the organizational structure whose power comes from various departments in determining administrative system policies. Participatory Structure is a person's mental and emotional involvement in achieving goals and taking responsibility in them. and the same echelon in an organization. the same position. we decided that Dunkin Donut used vertical communication because of the orders from the CEO to the staff. After discussing with our group.Answers A. .

blogspot. REFERENCE www.id/about.co.php http://raazky.wordpress.com/2017/05/pengertian-komunikasi-horizontal-dan.co.id/amp/s/yunipermatasarii.google.dunkindonuts.html .com/2013/01/11/contoh- perusahaan-multinasional-multinational-corporations-dunkin-donuts/amp/ http://www.