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Q SPACE ENGINEERING& SERVICES

QUALITY MANUAL

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Q SPACE ENGINEERING& SERVICES
Q SPACE ENGINEERING & SERVICES
P.O.BOX – 543

DOHA – STATE OF QATAR

Telephone (974)

Fax No. (974)

QUALITY MANUAL

Prepared by Approved by

QA/QC MANAGER MANAGING DIRECTOR

SECTION 1- CONTENT

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No. SUBJECT PAGES

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SECTION 01 CONTENT 3 of 25
SECTION 02 INTRODUCTION 4 of 25
SECTION 03 SCOPE OF WORK 5 of 25
SECTION 04 REVISION RECORD SHEET 5 of 25
SECTION 05 QUALITY POLICY 6 of 25
SECTION 06 ORGANIZATION CHART 7 of 25
SECTION 07 PROCESS INTERACTION CHART 7 of 25
SECTION 08 FUNCTIONAL OBJECTIVES 7 of 25
SECTION 09 PROCESS FLOW DIAGRAM 7 of 25
CLAUSE 04 QUALITY MANAGEMENT SYSTEM 8 of 25 & 9 of 25
CLAUSE 05 MANAGEMENT RESPONISBILITY 10 of 25 to 13 of 25
CLAUSE 06 RESOURCES MANAGEMENT 14 of 25 to 15 to 25
CLAUSE 047 PRODUCTS REALIZATION 16 of 25 to 22 of 25
CLAUSE 08 MEASUREMENT, ANLAYSIS & 23 of 25 to 25 to 25
IMPROVEMENT
APPENDIX 01 ORGANIZATION CHART 1 of 1
APPENDIX 02 PROCESS INTERACTION CHART 1 of 1
APPENDIX 03 FUNCTIONAL OBJECTIVES 1 of 1
䦋㌌㏒ 䦋໱琰茞
좈 ᓀ 㵂No. SUBJECT PAGES
Ü
APPENDIX 04 PROCESS FLOW DIAGRAM 1 of 4 to 4 of 4
APPENDIX 5.0 ACTIVITY CHART FOR MANAGEMENT 1 of1
COMMITMENT
APPENDIX 5.1 ACTIVITY CHART FOR MANAGEMENT 1 of 2 to 2 of 2
REVIEW
APPENDIX 5.2 ACTIVITY CHART FOR HUMNA RESOURCES 1 of 2 to 2 of 2
APPENDIX 5.3 ACTIVITY CHART FOR INTERNAL AUDIT 1 of 2 to 2 of 2
1APPENDIX 5.4 ACTIVITY CHART FOR DESIGN & 1 of 2 to 2 of 2
EVELOPMENT

SECTION 2 – INTRODUCTION

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We are please to introduce Q SPACE’S W.L.L as Contracting company and Material Vendors. We have
extensively involved in the construction industries in Civil, Mechanical, piping, steel structural and
erection, Inspection & testing, Non Destructive testing and correction detection.

Q Space Engineering & Services W.L.L, comply as per requirements ISO 9001 and ISO 9002, was
established in the December of 2008 in Qatar with the vision to be growing needs of the construction
and industrial development.

The company’s highly experienced management team with their technical – experience and their
commitment towards quality on execution of projects have background that cover following sector:
- Civil engineering project
- Electro-mechanical project
- Oil & Gas project

Our reputation has been earned through providing our client with a diversified range of specialized
Engineering, Construction & Maintenance services. Also a separate division has been set up to cater to
the market requirement of skilled tradesmen.

The Company’s highly experienced team clubbed together with their technical-expertise and their
commitment towards quality and timely execution of projects to the satisfaction of clients requirement
have proved beyond doubt that Q SPACE’S activities are committed to professionalism.

The Company has a well-range of sophisticated construction equipments and machineries to undertake
any challenging Mechanical Engineering jobs, Fabrication & Erection of Elevated Storage Tanks,
Piping, Plant Maintenance, Q SPACE’S civil works and Blasting and Painting services.

Our multi-national well-equipped engineering team along with an efficient engineering home-office is
capable of handling the client’s queries at a very short notice.

In this manual wherever Q SPACE is mentioned it is understood that it is Q SPACE ENGINEERING


& SERVICES. at Doha, Qatar.

SECTION 3- SCOPE AND EXCLUSIONS

The Scope of Company’s Quality Management System is “ Engineering, Procurement, Material


supplies, Construction, Installation, Testing and Commissioning of cross country pipe lines, station
piping, storage tanks, pressure vessels, steel structure & Civil works and blasting and painting services,
Onshore and Offshore.

SECTION 4 – REVISION RECORD SHEET

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# Date Pages Description Ref to DCN date and NO.
Complete manual is revised to meet
0 01.04.2003 23 the requirement of ISO 9001:2008 Nil
standard
1 18.06.2003 25 Incorporate M/s. TPI comments Doc. No. 01-118-0603
Appendixes‘5’ issued for Implementation

Earlier Manual in line with ISO 9001: 200 8was revised and new issued being made for all documents.
Hence new documentation bears the issue no as 2 and revision no. as 00,

SECTION 5 – QUALITY POLICY

We Q SPACE ENGINEERING & SERVICES,


into Contracting Services in Onshore and Offshore.

The top management is committed to achieve quality on our Projects, products and services and
promising customer to receive quality service with latest upgraded technology and standard requirement,
and enhance customer satisfaction through out the organization.

Also continually improve the effectiveness of Quality Management System through adequate training to
employees, better usage of resources, clearly understanding the customer requirements as well as
continually measure the effectiveness through established quality objectives

4.0 QUALITY MANAGEMENT SYSTEM

4.1 GENERAL REQUIREMENTS

Q Space has established a Quality Management System in line with ISO 9001: 2008 standard as
documented in this manual to implement, maintain and continually improve the effectiveness of its
operations and systems.

For the effective implementation of the Quality Management System, Q Space has identified:
• Product flow and their sequence, and sequences of major processes through Process Flow
Diagram (Appendix 4)

• All the main processes, its applications and its interactions through Interaction chart (Appendix 2)

• Organizational objectives deployed at functional level (Appendix 3)

• Criteria of operation and measurement of the processes through various clauses of this
manual.
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• Criteria & method of operation & control through this manual as well as procedure.

All the processes are monitored and analyzed for the performance to achieve the planned results and
continual improvement of these processes as per Analysis of Data, Management Review report and
continual improvement projects as detailed in this manual (Clause 8.5.1)

The outsource process and their controls which affects the product conformity are identified through
Purchasing Process Section 7.4

4.2 DOCUMENTATION REQUIREMENT

4.2.1 General

The documentation of the Quality Management System developed by Q Space includes

• The statements of the Quality Policy and objectives

• The Quality Manual

• Documented Procedures (as referred in Master list of document and records)

• Quality records for all the processes as identified under relevant sections and procedures.

4.2.2. Quality Manual

This Quality Manual is developed and established to include the scope of the quality management
system and details of exclusions and justification as stated earlier in this manual (Section 3).

The procedures for the Quality Management System are stated and where additional procedures exist,
they are referenced to.
The processes and their interactions are described through the different clauses of this manual as well as
Process interaction chart 9Appendix 2)

4.2.3 Control of Documents

A system is established for the process for controlling the documents, within the organization as per
Quality Management System Procedure-Control of Documents and records Q Space /QSP/DR in line
with ISO 9001:2008 4.2.3 control of Documents, which demonstrate its commitment, control and
method for

Establishing, Preparation, review for adequacy , approval, re-approval and issue, changes and
current revision status, legibility, readily identifiable, ensuring the relevant version of applicable
document available at the point of use, Controlling the documents of external origin, Obsolete
documents, responsibilities and authorities involved.

4.2.4 Control of Records

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A system is established for the process of controlling the records, within the organization as per Quality
Management System Procedure Control of Documents and records Q Space /QSP/DR in line with ISO
9001:2008 4.2.4 control of records, which demonstrate its commitment, control and method for

• Evidence of conformity to requirement, Effective operation of Quality Management System,


Legibility, Identification, Readability, Retrievability, Storage, Protection, Retention period,
Disposition.

5.0 MANAGEMENT RESPONSIBILITY

5.1 MANAGEMENT COMMITMENT

The Management is committed to the development and implementation of the documented


Quality Management System and to continually improve the effectiveness of the system by
• Communicating to all levels of the Organization the importance of meeting the customer
requirements with Quality service and timely delivery through Quality Policy and Quality
Objectives.

• Meeting and fulfilling statutory requirements and regulatory requirements by ensuring


that those performing the activities are made aware of these requirements and the
compliance is ensured through adequate supervision.

• Appropriate training to the employees

• Display of Quality policy and making everyone understand the policy and purpose of the
organization

• Deployment of departmental objectives across all levels and periodical monitoring of the
performance through

○ Conducting Management review meetings


○ Conducting Internal Quality Audits
○ Customer complaints analysis etc.,
○ Reviewing and ensuring the availability of resources during Management Review Meeting.

MR ensures that all the personnel doing the above functions are trained and competent. General Manage
is responsible for providing the resources required for maintaining Quality Management System.
Process flow is defined through activity chart Q Space /D/AC/ Management commitment

5.2 CUSTOMER FOCUS

Q Space ensures that all the Customer requirements are fulfilled to their expectations and thereby
achieving the customer satisfaction, the system is established and maintained for

• All the process of Quality Management System which is explained through this manual.
• Clarification of the unclear requirements.
• Proper corrective & preventive actions incase of failure of any of the process of Quality

Management System
• Meeting customer periodically, as per their requirements.
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• Providing information related to products and services through Company Profile.

5.3 QUALITY POLICY

The extent to which Q Space is committed to continually improve the effectiveness of the documented
and established Quality Management System and the purpose of the organization are documented as
Quality Policy of the Organization as defined earlier in this manual (Section 5).

The documented Quality Policy is communicated across all levels of the Organization by displaying at
appropriate places, imparting training to all levels to make the staff understand
the contents of the policy.

The objective measures taken to achieve the stated Quality Policy are translated into objectives as listed
in appendix 3 of this manual.

The documented Quality Policy and the Objectives are reviewed (and revised as needed) during
Management Review Meeting for ensuring the continuing suitability to the established Quality
Management System and the changing needs of the Customer.

5.4 PLANNING

5.4.1 QUALITY OBJECTIVES

Quality objectives at functional level are identified (Appendix 3) across the organization and
documented in consistency with the documented Quality Policy. General Manager in coordination with
MR reviews (and revises where needed) these measurable parameters in the Management Review
Meeting, and when there are changes in the existing services requirements.

5.4.2 QUALITY PLANNING

During the Quality Planning following are taken as input, but not limited to

1. Planning is done with respect to the Organization Chart (Appendix 1) to meet the stated
Quality Policy (Section 5).

2. By drafting the Quality objectives at functional level (Appendix 3), identifying


and establishing the Documentation required for implementing the QMS in
line with the ISO 9001:2008 requirement and a system of periodical monitoring.

3. Those are objectively evidenced through this Manual. For meeting the general
requirements of the ISO 9001:2008 – 4.1 General Requirements, all the essential systems,
practices, methods and criteria are deployed as described in the respective clauses of this
manual.

4. Planning of achieving Quality Objectives is listed through various system defined in this
manual. Procedures for various process as defined through Master list of Documents and
Records (Q Space /D/MDR).

5. Identifying the opportunities for improvement and planning continual improvement


(Clause 8.5.1.of this manual).
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6. Evaluating the Project performances and process performance periodically.


When there are changes required in the existing service requirements, MR ensures
through Management Review Meeting that the suitably & integrity of the Quality
Management System is maintained during the planning and the implementation to the
smooth transition of the system. If necessary planning is also carried out through
Management Review Meetings.

5.5 RESPONSIBILITIES, AUTHORITIES AND COMMUNICATION

5.5.1 RESPONSIBILITIES AND AUTHORITIES

The responsibilities and the authorities of the person doing work affecting Quality are defined through
the Job descriptions (Q Space /D/JD/00) of the individual.
Apart from the defined responsibilities and authorities, respective process linkages and the interrelation
of all the organizational personals are defined in Interaction chart, Organization chart.

5.5.2 MANAGEMENT REPRESENTATIVE

The QA/QC Manager Mr. Zainal MS is appointed by the top management as Management
Representative of the Organization irrespective of other responsibilities, for the

• Coordination of activities to ensure understanding of Quality Management System


documentation to all concerned.

• To ensure that the processes (Product) related needed for all the Quality Management
System are established, implemented, and maintained.

• Planning and managing Internal Quality Audits.

• Monitoring, measuring and analyzing the performance of the implemented Quality


Management System and identifying the need for further improvements.

• Coordination of corrective action follow-up after audits.

• Training to all concerned on ISO 9001: 2008 and the documented Quality Management
System thereby ensuring the promotion of the awareness of the customer requirements and
achieving the Quality Objectives at functional level.

• Reporting to Top Management regarding the status, progress and the performance of
organization in implementing the Quality Management Status

5.5.3 INTERNAL COMMUNICATION

As a part of this Quality Management System effective communication system is established through
out organization through:

1. Internal Memos

2. Intercom facility- For sharing the oral communication


3. Display of Quality policy and objectives
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4. Circulars
5. Weekly Progress Reports and S’ curves for Major Projects
6. Audit schedules
7. Minutes of Management Review Meeting
8. Site meeting on the progress of the projects (for Major Projects)

5.6 MANAGEMENT REVIEW

5.6.1 GENERAL

Q Space reviews established Quality Management System to ensure its suitability, adequacy and
effectiveness. This review includes assessment for opportunities for improvement and the need for
changes to the Quality Management System including the Quality Policy and Quality Objectives as well
as any requirement of resources.

Records from the Management Review are maintained by MR. Method, duration and responsibility
/authority for the management review are defined through activity chart of
Q Space / AC Management Review Meeting.

Management Review Meeting is conducted once in six months the review committee consists of the
following members and is headed by the General Manager. In the absence of General Manager, Contract
Manager heads the Meeting.

• General Manager
• Management Representatives
• Project Manager
• Engineers (selected)
• Foremen (selected)
• Purchase Officer
• QA/QC Inspector

5.6.2 REVIEW INPUT

As per Activity chart Q Space /D/AC Management Review Meeting

5.6.3 REVIEW OUTPUT

The output of the meeting includes the decisions and actions related to the improvement of the
effectiveness of the Quality Management System, improvement of product related to customer
requirements and resource needs.

The members responsible for the implementation of action planned decided in the meeting initiates
necessary actions and provide details of results to the MR.

MR records the details of action taken on the minutes of previous meetings and the results in the
subsequent management review meetings.

6.0 RESOURCES MANAGEMENT

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6.1 PROVISION OF RESOURCES

The resources needed for the implementation and the maintenance of the Quality Management System,
continual improvement of the effectiveness of the system, and to enhance the customer satisfaction by
meeting the customer requirements are identified, and provided viz.

• Appropriate trained Internal Quality Auditor, In-house and external training for
employees

• Identification and allocation of the measuring equipments / test facilities etc.,

• Periodical monitoring of the departmental objectives, ad targets etc.,

• Equipments for Projects and Production process

In case of new service (i.e. Adding scope to the company) which includes human resource, infrastructure
and work environment are determine, identified and established through Management Review as per
Clause 5.6

6.2 HUMAN RESOURCES

Personnel performing work affecting service Quality are competent on the basis of appropriate
education, training, skills and experience. The Management of Q Space ensures this through proper
recruitment of the most appropriate personnel for the required jobs.

Competence requirements are determined through job descriptions. Where additional training is required
to enhance the competence of personnel, these are handled in accordance with procedure Human
Resources Q Space /QSP/HR and Activity chart Q Space /D/AC Human Resource.

All training carried out is evaluated for effectiveness. The method for this is also defined in the above
mentioned procedure.

It is the responsibility of the MR to ensure that all personnel carrying out activities are made aware of
the relevance and importance of their activities and how they contribute to the achievement of the
quality objectives. To this effect, the Company’s Quality Objectives are deployed at the functional levels
and all relevant personnel made aware of their roles.

Records of education, training, skills and experience are maintained in the personnel files of the
employees and in training record files maintained by the MR.

6.3 INFRASTRUCTURE

The basic infrastructure facilities like appropriate location, area, machineries/ equipments and building
floor space are identified, provided and maintained to suit to the growing and potential needs to achieve
the conformity to product and service requirements
The availability of the process equipments and supporting services like communication, transport are
reviewed by MR and top management during the Management Review Meeting as well as prior to

submit the tender 9 for the site requirements) or prior to submitting the quote for the capability to meet
to the requirements of the customers and interested parties.
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Equipments and supporting services are identified and maintained as per the Procedure Q Space
/QSP/Maint.

All the records are maintained as hard copy in the organization: hence computer maintenance is not fully
controlled at this stage.

Q Space will using the software for carrying out its service.

6.4 WORK ENVIRONMENT


The present work environment is determined to be suitable to the range and scopes of the services
carried out by Q Space.
1. For material handling methods through Quality Management System Procedure
Q Space /QSP/Store

2. For work atmosphere-at ambient temperature, monitoring the weather in the sites.

3. Safety rules and Protective equipments – To create awareness respective safety


instructions are displayed and provided with necessary protective equipments.

4. Other welfare facilities are also provided to the employees like drinking water facility with
cooler, transport from the accommodation to the work place, free accommodation facilities
(as per contract).

5. Proper house keeping is maintained taking safety into consideration.

However, the top management reviews the suitability of the work environment needed to achieve the
conformity to product and service requirements and to enhance the organization in achieving the Quality
Policy, Objectives, and the Customer Satisfaction, through Management Review Meeting s per clause
5.6 of this manual.

7.0 PRODUCT REALIZATION

7.1 PLANNING OF PRODUCT REALIZATION

Q Space plans to and processes needed for realization of the Contracts/Projects. The planning for this is
in consistent with the requirements of other processes of the Quality Management System.

Projects / Contracts are divided into two types – Major and Minor.

Major Projects:-
The contract value is more than One Million.

Minor Projects:-
The contract value is less than One Million.
The classification of projects are decided by General Manager during tendering stage,
During planning, Q Space determines:

• The quality objectives and requirements of the contract / Project.

• The need to establish processes, documents and provide resources specific to the product,
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Service and Project.

• Required verification, validation, monitoring, inspection and test activities specific to the
contract and the criteria for acceptance by customer.

• Records needed to provide evidence that the realization process and results meet
requirements.
• Customer requirements on the product of service.

• The output of this planning process is in a form suitable for InjaTech’s method of operations, like

For Major Projects- Project Quality Planning (PQP) and /or Inspection and Test Plan (ITP)
are prepared.
For Minor Projects- General Quality Plan is followed as well as the Contract review document for the
execution and inspection of work.

7.2 CUSTOMER RELATED PROCESSES

7.2.1 DETERMINATION OF REQUIRMENTS RELATED TO THE CONTRACTS

Q Space is determining the requirements related to the contracts (stated /implied) as below:-
• Customer /Market needs
• Cost involved
• Relevant Statutory & regulatory requirements (if applicable)
• Reference to international standard (if applicable)
• Organizational Codes of practice
• Organizational Policies & Objectives
• Organizational capability
• Relevant similar past experience in new product / Service launching
• Source of purchase
• Mode of transportation
• Present Storage, handling & delivery methods
• Present over heads
• Storage reliability
• Suppliers reliability
• Product / Service reliability
• Competency of present available personals
• Inspection requirements
• Inventory cost
• Identification & Traceability requirements
• Shelf life of the product/ material
• Product specifications
• Stages of Inspection and requirement
• Reports of Qualification Tests
• Transport requirement
• Do’s and Don'ts

7.2.2. REVIEW OF REQUIREMENTS RELATED TO CONTRACTS

Q Space review the requirements related to the Contract and service prior to the commitment to
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supply to the customer through the Contract Review as per the Procedure Q Space /QSP/CR.
Where contract requirements are changed, Q Space ensures that the relevant documentation is amended
and relevant personnel are made aware of the changed requirements.
Document and Records which are controlled during the contract period are as follows, in accordance
with specific contract requirements.

• Tender Documents /Customer enquiry


• Estimation sheets /Manpower histogram and S’ curve
• Quotation to customer
• Supplier’s quotation /document
• QA/QC documents
• Order Receipt
• Kick off Meeting / Progress Review Meeting (for Major Projects)
• Progress Report
• Completion Certificate (if applicable)

7.2.3 CUSTOMER COMMUNICATION


For the effective implementation to meet the requirements of our customer appropriate channel of
communication is established in relation to product / Service information, enquiries, contracts, order
handling amendments, Contract information, enquiries, and feedback including customer complaints etc.
The various modes of communication used are

• E-mail through Internet


• Fax
• Telephone
• Displays
• Personal meetings with clients by Q Space representative
• Visits of clients to Q Space facilities

The complaints received from the customers are reported through Customer Complaint Register.

7.3 DESING AND DEVELOPMENT


Q Space shall sub-contract the design and development activities to approved sub-contractor
/consultant. Design sub-contractor / consultant shall establish, implement and maintain the procedure for
design and development activities in accordance with ISO 9001-2008 clause 7.3 and contract
requirement. Project engineer /planning engineer shall ensure that the design sub contractors
/consultants shall maintain their Quality Management System considering the following criteria.

7.3.1 Design Planning Criteria

Not limited to
1. Customer requirement
2. Design stages
3. Scope of Work
4. Time frame as per tender/ enquiry
5. Responsibility and Authorities of the various department / process personals involved.

7.3.2 Design Input Criteria

Not limited to

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1. Customer needs
2. Raw material availability & the cost of it
3. Intended use
4. Relevant Statutory & Regulatory requirements
5. Reference to International Standard
6. Organizational Codes of Practice
7. Organizational Policies & Objectives
8. In house / sub contracting scope
9. Relevant Past Experience
10. Equivalent similar project
11. Environmental Condition
12. Operating Conditions
13. Operating Parameters
14. Storage, handling & delivery methods
15. Site conditions & Availabilities

7.3.3 Design Output Criteria

Output should provide information’s to Verification & validation processes not limited to
1. Drawings
2. Calculation sheets
3. Other data’s demonstrating evidence to input
4. Product Specifications
5. Material Specifications
6. Bill of Materials
7. Testing Specifications
8. Training requirements
9. Purchasing requirements
10. Operating maintenance & Safety Instructions
11. Reports of Qualification Tests
12. Do’s & Don’ts

7.3.4 Design Verifications Criteria

Not limited to
1. Adequacy of data, against the input
2. Adequacy of process against the customer needs
3. Comparisons of input requirements with the input
4. Comparative method, such as alternate design & calculation
5. Evaluation against the similar products
6. Stimulation checks with respect to specific input requirements
7. Evaluation against lessons learned from past experience
8. Failure investigation activities
9. Future needs

7.3.7 Design Validation Criteria

Not limited to
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1. Validation of design prior to construction, installation and application


2. Validation of design prior to wide spread introduction
3. Validation to provide confidence in their future application

7.3.8 Design Changes

Method and details of Design & Development process is as defined the activity chart
Q Space /D/AC-Design

7.4 PURCHASING

Q Space has established a system to demonstrate its commitment and method through
following clauses in line with ISO 9001:2000 requirement clause no.: 7.4 Purchasing. This
procedure demonstrate its commitment and method for

• Purchasing Process
• Purchasing Information
• Verification of Purchased products

Q Space extends the control over supplier and to the purchased products through Evaluation of Sub-
contractors in Quality Management System Procedures Q Space /QSP/Pur

7.5 PRODUCTION & SERVICE PROVISION

7.5.1. CONTROL OF PRODUCTION AND SERVICE PROVISION

Q Space has established procedures covering all areas of the company including general working areas,
sites, covering contract/ project management, manufacturing, installation etc.

These cover all conditions required for the process such as:

• The availability of information that describes the characteristics of the project through
ITP and PQP for Major Projects and Contract review (CR) documents for Minor Projects.
• The availability of work procedure, as necessary for the work.
• The use and maintenance of suitable equipment, identified through resource planning
• The availability of and use of monitoring and measuring devices, identified through
Project documents (ITP, PQP or CR)
• The implementation of monitoring and measurement
• The implementation of release, delivery and applicable post-delivery activities (As requested by
the customer) as per the contract document.

Internal information management is controlled through a contract review document and/or Method
Statement system where by the project management and /or service /project information is transmitted to
specific managers/ supervisors and details the technical requirement of customer orders.

Q Space also controls the process through job progress report, process control management within
Q Space group through

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• Weekly Meeting (for Major Projects) and/or as requested by the customer
• Work report for Minor Projects.

Details of Production and service activities are defined through the procedure process control
Q Space /QSP/PC

7.5.2 VALIDATION OF PROCESSES FOR PRODUCT AND PRODUCT PROVISION

Q Space has identified the special processes and carrying out these processes in control through the
procedure Q Space /QSP/SP.

7.5.3 IDENTIFICATION AND TRACEABILITY

Traceability is considered a fundamental element within in Q Space. It ensures both materials as well as
individual traceability and controls are established throughout contract establishment and installation
operations. All parts and assemblies which form part of a contract are identified by a unique Q Space
group job/ contract/ part number. The QA/QC department ensures identification of product from
applicable drawings, specifications or other documents during all stages of production, delivery and
installation as required by the contract.

Where contract traceability is a specified requirement, contract components or batches of contract


components are having a unique identification in the method mentioned above.

Materials are identified generally for:-

• Individual projects by project numbers


• Production hold
• Scrap and non-conforming items

As Q Space purchases and use materials for projects separately, proper traceability is maintained.

7.5.4 CUSTOMER PROPERTY

Q Space established care with customer property while it is under the control of Q Space or being by
Q Space.

Normally customer properties, which are handled by Q Space, are customer premises where Q Space
carry out service (projects). All personnel will be trained to attend the customer property with utmost
care, and loss or damage to them will be immediately reported to the Project Manager.

The customer property is identified, verified, protected and safeguarded, if it is intended for use or for
incorporation into the product of Service.

If any customer property is lost, damaged, or otherwise found to be unsuitable for sue, it is reported to
the customer and records maintained by the MR.

7.5.5 PRESRVATION OF PRODUCTS

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During internal processing and delivery to the customers, Q Space ensures that the services are
preserved including identification, handling, packaging, storage, and protection. Preservation also
applies to the constituent parts of a service.

Q Space established a system through procedure Q Space /QSP Stores for controlling these activities
across the organization. Requirements of QP lifting equipment regulations Doc. No. QA-REV.01 shall
be maintained during execution of the projects.

6. CONTROL OF MONITORING AND MEASUREMENT OF DEVICES

Q Space determines the monitoring and measurements that need to be undertaken throughout the
processes to provide evidence of conformity, through ITP, PQP or CR. It also establishes processes to
ensure that monitoring and measurements can be carried out and are carried out in a manner that is
consistent with the requirements.
The required measuring equipment are identified through list of calibrating devices INJATECH/D/CAL
and are calibrated as defined in this documents.

8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1 GENERAL

The methods of monitoring, measurement, analysis and improvement process needed to demonstrate the
conformance of the service/product are to be carried out as per Objective Measurement Chart (Q
Space /D/OMC/00).To ensure the conformance, and the continual improvement of the effectiveness of
the established and implemented Quality Management System statistical tools (As applicable) are used
to stratify and analyze data.

The processes, which use of these tools, are also defined through Objective Measurement Chart. The
tools used for the purposes are:-

• Bar graphs/pie charts


• Trend graphs
• Any other graphs to indicate statistics & Data

8.2 MONITORING AND MEASUREMENT

8.2.1 CUSTOMER SATISFACTION

Q Space contacts the customers through regular periods formally as well as informally to identify
customer’s perception as to whether the organization is meeting customer requirements. Upon
completion of the project, the company identifies the satisfaction of the customer through project
completion reports/documents. Periodically, the company contacts the customer and conducts a survey
about their perception of the services received. The feedback is recorded in a customer / feedback form.
Customer satisfaction shall be analyzed based on the statistics of document submittal & approvals,
material submittals & approvals, customer inspection clearance during project execution and presented
during Management Review meetings.

During this process, customer dissatisfaction is also identified and reported.

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Based on the measurement customer satisfaction & dissatisfaction level is identified and utilized for the
improvement.

8.2.2 INTERNAL AUDIT

Q Space carries out internal audits of its processes at least two times in a year. During this process it
ensures that all areas and activities are audited. The Company maintains a number of suitably trained
Internal QMS Auditors to carry out its Internal Audit Program.
The management representative is responsible for scheduling and managing the Internal Audit process.
He analyses the reports and presents summaries at the Management Review meetings.
Details are given in Internal Audit procedure INJATECH/QSP/IQA and Activity chart Q Space
/D/AC Internal Audit. The internal audits are aim to verify conformance of the planned arrangements
to the requirements of this international standard and to the Quality Management systems established
Q Space, and: is effectively implemented and maintained.

8.2.3 MONITORING AND MEASUREMENT OF PROCESSES (ACTIVITIES)

All the processes with respect to the established Quality Management system are identified through
interaction Chart (appendix 2).

Process approach model for all the processes are established through Process approach chart as well as
flow chart (Appendix 4).

The processes as defined in the Interaction Chart are carried out as per the Procedure, Activity chart as
well as description given in this manual.
The process control methods are also defined in the Activity chart.
Criteria for all the process, Objective to be achieved and Measurement criteria of all process are
established through Functional Objectives.

Required statistical techniques with respect to each measurement and internal audits are established for
Monitoring and Measurement of the conformance to established Quality Management System process.

Where there are deviations from the planned results, immediate disposition actions are taken through
Non-conformance report & Minutes of MRM.

8.2.4 MONITORING AND MEASUREMENT OF PRODUCT

Q Space ensures that the process are monitored and measured to verify that the service requirements
have been met. These are carried out at various stages of the product realization process as defined in
procedures Q Space /QSP/Ins as well as through Inspection plan prepared along with the project
specific procedures and method statement.

The evidence for conformity is maintained and records indicate the persons who authorize the release of
the product.

Product release is conditional to having meet the requirements, if not it has to be approved by the
QA/QC Manager in consultation with the General Manager and the Customer.

8.3 CONTROL OF NON-CONFORMING PRODUCT

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INJATECH has established a system to demonstrate its commitment and method thought Quality
Management System Procedure Q Space /QSP/NC.

This procedure demonstrates its commitment and method for


• Identifying the Non- conforming products
• Taking action to precluded its original intended use for application.
• Ways to deal the Non-conforming products
• Maintaining relevant records.

Where non-conforming product is recorded, it shall be subject to re-verification to demonstrate


conformity to the requirements. Where non conformity is detected after delivery or use has started,
Q Space will take action appropriate to the effects, or potential effects, of the non-conformity.

8.4 ANALYSIS OF DATA

The suitability, effectiveness and continual improvement of the QMS are ascertained through review
during management review.

Appropriate statistical analysis of data are prepared by the MR and reviewed in the MRM. Analytical
data are prepared in line with Measurement functional objectives.

The data includes information not limited to:


• Customer satisfaction and dissatisfaction factors and their trends
• Conformance to product requirements
• Appropriate actions against the non-conformances
• Characteristics and trends of processes and products including opportunities of preventive
action.
• Supplier performance monitoring and the rating

8.5.1 IMPROVEMENT

8.5.1 CONTINUAL IMPROVEMENT

The top management of the Q Space ensures the improvement in the effective implementation of the
QMS, by reviewing the Quality policy with Quality objectives (both departmental and organizational),
audit results, analysis of data, the corrective and preventive actions taken and the management review
meeting. Based on that review of the performance of established QMS during Management review
appropriate Continual Improvement Projects (Q Space /D/CIP) are identified. Progress of these projects
are monitored by the MR and reported during Management Reviews. Output of Management review on
the continual improvement is identified and documented a continual improvement projects (Q Space
/D/CIP)

8.5.2 CORRECTIVE ACTION

Q Space has established a system to demonstrate its commitment and method through Quality
Management System Procedure Q Space /QSP/CAPA, for taking proper corrective action to avoid
recurrence of the non-conformance

8.5.3 PREVENTIVE ACTION

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Q Space has established a system to demonstrate its commitment and method through Quality
Management System Procedure Q Space /QSP/CAPA, for taking proper preventive action to avoid
occurrence of the potential non-conformance.

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