Interviews Skills and C.

V Writing
The aim of this enjoyable course is to give intensive training and practice for you to perform effectively in job interviews and to get the job you deserve. The course covers the entire interview process from the stage when you are notified of an interview for employment, right through what you should do after the interview. The objective of this course is to enable you to have the most effective strategies for success in job interviews and have the confidence you need to impress the interviewers and outshine the other applicants.
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Learn how to present and sell yourself like a professional. Handle difficult questions easily and effectively. Learn how to sell yourself as the best candidate.

Index: What is an Interview? Types of Interviews Pre-Interview Preparation Greeting & Introduction Body Language: Types of Interview Questions General Interview Strategies Dressing for Success-Men Dressing for Success-Women FOLLOW-UP “Thank you” letter samples: Suggestions 4 5 6 8 9 10 12 13 14 15 16 18 2 .

Unless. During the job interview. You decide if the environment is right for you. As a general rule. the employer hopes to determine whether or not the applicant is suitable for the job. like riding your bike! PRACTICE makes PERFECT Interviewing is a two-way street. they should be prepared for you too. while the applicant tries to learn more about the position while also impressing the employer. Interviewing is a skill.What is an Interview? A job interview is a conversation which occurs between a potential employer and a job applicant. and it may range in formality from a casual conversation to a series of serious discussions with a variety of people working within the company. So. Employers are attempting to determine if you are an appropriate fit for the job and their culture. you may not like their company! 3 . a job interview is an important part of the process of applying for a job.

you should familiarize yourself with current information about the organizations customer service policies. The term “search committee” is commonly used to describe a Panel Interview. For example. finance policies. or ethnicity. These interviews are conducted entirely over the phone and eliminate bias that may arise from a candidate’s appearance. Panel Interview: A panel interview involves three or more members of the hiring organization meeting simultaneously with the person being considered for the position. 4 . Group Interview: In the group interview style you will be interviewing simultaneously with two or three other candidates all contesting for the same position. The candidate for employment meets directly with the interviewer. phone interview questions are structured and the question are behavioral in nature. and HR policies. In preparing for a panel interview it is best to understand an organization from every point of view.Types of Interviews. Studies have shown that people who dress professionally for a phone interview will perform better than those dressed casually. and Human Resources Manager. to further eliminate bias. if you are going to be interviewed by an organization’s Customer Service Manager. Finance Manager. One-to-one Interview: This is the most common type of Interview. When preparing for a phone interview you should follow all of the steps listed above including getting dressed for the interview. This interview style is most common in academia or when hiring a senior level corporate executive. mannerisms. The best way to prepare for a group interview is to follow the steps listed above. Phone Interviews: Are becoming increasingly popular among large corporations who are conducting a mass-hiring of employees. Often times. In this interview style one or more applicants may be asked the same question or the pool of applicants can be broken into teams to determine a solution to a problem posed by the interviewer. This style of interviewing is most common in the technology fields or any field where group cohesiveness is of extreme importance.

Make sure that your schedule is open.PRACTICE Rehearse some of the common questions employers will ask you. with good preparation before the interview. Be patient when waiting for your interview Although you have an appointment for an interview. Remain calm.Pre-Interview Preparation Interviewing for a job is not easy. It is advisable to drive to your location ahead of time. Allow enough time for the interview Your interview may start late or run longer than expected. be polite. they may ask what you know about their company. Make sure that your clothing is neat and presentable. Here are some guidelines to follow: Learn about the employer Find out something about the employer. Upon arrival. and wait quietly. Arrive Early Never be late for a job interview. Wear professional clothing You never get a second chance to make a first impression. you can count on a successful interview. Know the exact location of the interview and allow yourself enough time to reach your destination.PRACTICE . Wear a minimal amount of jewellery. Go easy on the make-up and perfume/cologne as well. It makes a bad impression. give your name to the receptionist. What do they make? What services do they provide? On your interview. Recite your skills 5 . PRACTICE . However. your interviewer may be running late.

. Most interviewers decide whether or not they are going to hire you within the first three minutes of the interview. Don’t sit down until asked. So: 1. Extend your hand to shake hands with the interviewer.. • • • • • Shake the interviewer's hand..and abilities that make you qualified for the job.. Greeting "Hello. 4) Give your purpose.. Greeting & Introduction Only 1 chance to make a good 1st impression Greet the receptionist or secretary with respect.... Remember... 2. 2) Give your name. Ayman” Affiliation "and I'm from Huron High School.. 1) Greeting. so you see the importance of good greeting! Body Language: 6 . Purpose "I'm here for the 2:00 interview for the Auto Mechanic position” Look at the interviewer when you talk with them.. it is important that you give important information to your never get a second chance to make a good impression.. Mr. A good greeting should go like this: • • • • Greeting: “Hello” or “Good Morning” Your name: “Mr... 3) Give your affiliation... Ayman” The reason you’re here: “ I have got an interview Time of the interview: “At 2:00” When you go into the interview.

They may be folded or tightly clasped or holding one another. Talking & Emoting: Talk with confidence and use the body beat in time with assertions. palm down (be first to do this). Legs Cross: When legs are crossed but arms are not. varying speech tone. but in the right place only. Looking down or away: The head may be inclined away from the person. It is also powerful to show that you have emotion.What signals are you sending? Positive Signals • • • Arms & Legs open: Arms and legs are not crossed. damp eyes. Looking around and at the other person: The head may be directed solely towards the other person or may be looking around. Examples are cold sweat. Fear and nervousness: Fear occurs when basic needs are threatened. extend your arm horizontally. Eye contact is likely to be relaxed and prolonged. • • Negative Signals • Arms Cross: In a closed positions one or both arms cross the central line of the body. and particularly may be tucked down. pale face. Handshake: As the other person approaches. Grab their palm firmly. This may make the voice a little lower than usual. There may also be holding one another. Breathing: Breathing is steady and slower. • • • 7 . move to left side. it can show deliberate attempts to appear relaxed. pull them in and hold their elbow with your left hand. etc. This is particularly true when legs are hidden under a table. For example appearing to hold things and form more detailed shapes.

Standard questions: This type of question includes What was your GPA? and How long were you at . Dumb questions This type of question includes what kind of animal would you like to be? And what color best describes you? Their purpose is to get past your pre-programmed answers to find out if you are capable of an original thought. . 5. Case questions This type of question includes problem-solving questions ranging from: "How many gas stations are there in Europe?" to "What is your estimate of the global online retail market for 8 . And it is very imperfect. Opinion questions This type of question includes what would you do in this situation? And what are your strengths and weaknesses? Their purpose is to subjectively analyze how you would respond in a series of scenarios. but also your creative ability in formulating the mathematical formula for providing an answer (or estimate. since it is used primarily to test your ability to think on your feet. It is simply an imperfect form of human communication designed to increase the predictive validity of potential employer-employee relationships. Its purpose is to place objective measurements on features of your background. Math questions This type of question includes "What is 1000 divided by 73?" to "How many ping pong balls could fit in a Volkswagen?" Its purpose is to evaluate not only your mental math calculation skills. 4. Nor is it an art form. 2. 3. There are basically eight types of questions you may face during the course of an interview: 1. . Experience verification questions This type of question includes what did you learn in that class? And what were your responsibilities in that position? Its purpose is to subjectively evaluate features of your background. There is not necessarily a right or wrong answer. 6.Types of Interview Questions Interviewing is not a science. as can often be the case).

Questions asked by the interviewee To determine if you are an appropriate fit for the company and position. It's up to you to play them. Behavioral questions This type of question includes Can you give me a specific example of how you did that? and What were the steps you followed to accomplish that task? Its purpose is to anticipate future behaviors based upon past behaviors. but you hold the aces. 8." Its purpose is to align your past behaviors with specific competencies which are required for the position.books?" Its purpose is to evaluate your problem-solving abilities and how you would analyze and work through potential case situations. 7. prepare a list of questions for the interviewer Sample Questions What type of assignments can I expect within the first year? What do you like most about this company? What is the biggest challenge facing this department right now? What skills are you looking for in this position? What is the next course of action? 9 . Competency questions This type of question includes "Can you give me a specific example of your leadership skills?" or "Explain a way in which you sought a creative solution to a problem. Interviewing is a game in which I deal the cards.

no matter what. politics and gender relations or personal ones. Don't argue with the interviewer. ask them to repeat or clarify it for you. “Ah”. and be yourself. Remain positive. Try to focus on the message you are trying to convey. Provide specific and concrete examples of your results / accomplishments. Master the art of storytelling. Don't be arrogant and assume you've got the job.General Interview Strategies Be prepared to talk about yourself and your experiences. Avoid indecisive phrases like: “I think. Don't smoke. General Interview Strategies. poised.” “I guess. 10 .” or “pretty good”. Avoid long verbose answers--limit your response to 1-2 minutes. Don't criticize former employers or colleagues. Think before speaking. enthusiastic. NOT how well you are doing! Don't swear or use slang words. & “You know”. Don’t lie. relaxed. Remember an interview is a formal conversation--avoid filler words like “Um”. Don't discuss controversial topics such as religion.” “probably. Don't slouch in your seat or do anything else that makes you look disinterested. If you do not hear or understand a question. and confident throughout the interview process. Remain calm. Don't read from notes or your CV.

Dark socks. and body piercing Limit the aftershave. Light makeup. beard. Dressing for Success-Women Pant or skirt suit. Pumps with small to medium heels. and mustache Avoid strong colognes. Coordinated blouse. 11 . The suit skirt should be long enough so you can sit down comfortably.Dressing for Success-Men Suit-Single or double breasted. perfume. Long sleeve shirt. and jewelry (no dangling earrings or arms full of bracelets). Neatly manicured clean nails. Conservative tie. Neatly trimmed nails. Professional hairstyle. Neatly groomed hair. Polished shoes. earrings. conservative leather shoes. Belt.

You need to make contact to know what is happening and to keep yourself in contention for the job. For example if they have told you they expect to make the decision within the next week you will need to follow up more quickly. If it is a longer time frame or they have not given you a specific time frame it is usually best to wait about a week before making contact by: Interview thank you e-mail. you should not wait for the interviewer to contact you. Formal Interview thank you letter .- Wear neutral color hosiery. How do you conduct yourself in terms of this process? When and how should you follow up to keep the focus on your application but to avoid becoming annoying. Use this initial job interview follow up to highlight your enthusiasm for the position and to get more details about the status of the hiring decision. 12 . If you know approximately the time frame for the hiring decision you will have a better idea of how soon to follow up. When closing the interview you probably asked for information about what happens next in the interview process. FOLLOW-UP What happens between the first job interview and making the hiring decision will vary from company to company and position to position. after a couple of days. Whatever the time frame.

I really appreciate that you took so much time to acquaint me with the company. Find out if you are still under consideration for the position. I feel I could learn a great deal from you and would certainly enjoy working with you. “Thank you” letter samples: Thank You letter 1: 7 Greenway Court Eugene. 25 Sacramento Street San Francisco. After meeting with you and observing the company's operations. Find out when you can expect a final decision. Be polite and professional.During the follow up call you can thank them again for the interview and restate your interest in the position. Inc. Archie Weatherby California Investments. Inc. Weatherby. Ask if there is any further information they need.. It is no wonder that California Investments retains its employees for so long. You want to show the interviewer that you are interested in the job but avoid sounding desperate. OR 97401 503-555-0303 Mr. Thank you for taking the time to discuss the insurance broker position at California Investments. with me. 13 . CA 94102 Dear Mr. I am further convinced that my background and skills coincide well with your needs.

I have worked seven years in the retail industry in various positions from Salesclerk to Assistant Department Manager. as well as an understanding of retailing concepts and dealing with the general public. With the countless demands on your time. I will be graduating in December with a Bachelor’s degree in Fashion Merchandising. thank you for your time and consideration. Wright: I enjoyed interviewing with you during your recruiting visit to Virginia Tech on October 25. I look forward. VA 22030 Dear Ms. I am sure that you require people who can be trusted to carry out their responsibilities with minimal supervision. Weatherby. Through my education and experience I’ve gained many skills. 2006 Ms. to hearing from you concerning your hiring decision. John Oakley Thank you letter 2: 400C Hunter Ridge Blacksburg. VA 24060 (540) 555-1111 boles@vt. As mentioned during the interview. Mr. Sincerely.In addition to my qualifications and experience. I think my 14 . Again. The management trainee program you outlined sounds both challenging and rewarding and I look forward to your decision concerning an on-site October 26. I will bring excellent work habits and judgment to this position. Glenna Wright Human Resources Manager Fashion Department Store 2000 Line Drive Fairfax.

/Ms. Zip Code Dear Mr. I appreciate your time and consideration in interviewing me for this position. I can be reached at (540) 555-1111 or by email at boles@vt. I believe that I would be a perfect candidate for this position. After speaking with you and the group. Marianne Boles Thank you letter 3: Your Name Your Address Your Phone Number Your Email Date Name Title Organization Address and work experience would complement Fashion’s management trainee program. offering the quick learning and adaptability that is needed for a diversified position. should you need additional information. 15 . Thank you again for the opportunity to interview with Fashion Department Store. I have enclosed a copy of my college transcript and a list of references that you requested. The interview served to reinforce my strong interest in becoming a part of your management team. Last Name: Thank you for taking the time out of your busy schedule to talk to me about the XXX position with XXX Company. Sincerely.

My cell phone number is ###. Proper preparation which helps lessen some of the stress involved in job interviews. Sincerely.even when you have gone on more interviews than you can count. Thank you again for your time and consideration. Please feel free to contact me at anytime if further information is needed. 16 . Here are job interview tips to help prepare you to interview effectively. I am very interested in working for you and look forward to hearing from you once the final decisions are made regarding this position. Think of actual examples you can use to describe your skills. call and ask prior to the interview.In addition to my enthusiasm for performing well. Prepare Prepare a response so you are ready for the question "What do you know about our company. and often getting the third degree about what you know or don't know. Practice Practice answering interview questions and practice your responses to the typical job interview questions and answers most employers ask. I would bring the technical and analytical skills necessary to get the job done. Watch Take a look at my Job Interview Tips Videos. Your Signature Your Typed Name Suggestions & Final recap: Job interviewing never seems to get any easier . You are meeting new people. Know the interviewer's name and use it during the job interview. so you'll be sure to dazzle a potential employer and leave the right impression. Providing evidence of your successes is a great way to promote your candidacy. Try to relate what you know about the company when answering questions. selling yourself and your skills. If you're not sure of the name.

Bring a nice portfolio with copies of your resume. tidy and appropriate for the type of firm you are interviewing with. Listen to the entire question before you answer and pay attention . If need be. Follow Up Always follow-up with a thank you note reiterating your interest in the will be embarrassed if you forget the question! Show What You Know Try to relate what you know about the company when answering questions. Best Regards The End! References 17 . Stay Calm During the job interview try to relax and stay as calm possible. take some time to drive to the office ahead of time so you know exactly where you are going and how long it will take to get there.Get Ready Make sure your interview outfit is neat. Include a pen and paper for note taking. Be On Time Be on time for the interview. Maintain eye contact with the interviewer. Take a moment to regroup. On time means five to ten minutes early. If you interview with multiple people send each one a thank you note. When discussing your career accomplishments match them to what the company is looking for.

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