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1000 Your Guide to Success

1010 Product Introduction

1020 System Requirements

1030 Installation and Registration Procedures

1040 Backing Up

1050 References

1060 Getting Started

1070 Answering and Studying Questions

1080 Emergency Study Procedures

1010 Product Introduction

1011 License and Technical Support Procedures

1011.01 During the installation process, review the license agreement in the software that
explains your usage rights and responsibilities. Just a reminder that this software
can not be installed on more than one (1) computer.

1011.02 The study materials contained in your CISA Review are current as of the purchase

1011.03 We are here to offer technical support should you encounter any difficulties.
Please be at your computer and have your software disks and serial number
available when calling. Service is a priority with ISACA. Technical support is
available between 9:30 a.m. and 7:00 p.m., Eastern U.S. time, Monday through
Friday at 1-877-272-7277 (1-303-799-1177 outside the U.S. and Canada) or e-mail

1020 System Requirements

1020.01 The system requirements are as follows:

a. Intel Pentium 3 or higher (Pentium 4 or higher recommended)
b. Windows 98SE or higher with latest service pack installed
c. 256MB RAM (512MB RAM recommended)
e. One hard drive with 250MB free space
f. Mouse
g. CD-ROM drive
h. Recommended resolution is 1024 x 768
1040 Backing Up

1041 Backing Up or Copying

1041.01 It is recommended that you back up your Progress files from time to time to
ensure that very little of your saved Progress is lost should your disk be damaged
or destroyed.

1041.02 To make a backup or copy of your Progress files:

1. From the startup screen in the software, under “Setup” choose “Options”

2. Select the backup tab.

3. Choose the number of backups you prefer to keep. You may also choose to
have an auto-backup after a set number of sessions which you determine.
Finally, choose the frequency for automatic backups. Once all are completed
select “OK”.

1050 References

1051 References

1051.01 Your ISACA CISA Exam Review contains an itemization of Task Statements by
Content Area, ISACA Information Systems Control Journal articles in PDF
format (Abode reader required), and a bibliography of the articles. The articles
are separated by content area.

1051.02 To access the reference articles:

1. From the main screen choose “References”
2. All the categories are expandable to view the entire listing of reference

3. When you click on the CISA Content Areas Link, an Adobe Acrobat document
will appear containing the Content Areas with Task Statements, as shown below:
4. When you click on the article link, an Adobe Acrobat version of the article will
appear in a new window, as shown below:

1060 Getting Started

1061 Classroom for One™ (CFO)

1061.01 On your desktop select, Start, All Programs, ISACA, then click on the CISA
selection or simply click on the course icon from your desktop.

1061.02 Click on “Start Study Session” to begin the most effective study method for the CISA
1061.03 The CFO will default to 30 questions or approximately one hour of study. Part of
your success on the actual exam is to remain focused during the exam. Your
endurance capabilities are very important, so if you have the time, build your
endurance by studying longer sessions to the point where you feel comfortable
answering questions for four hours at a time.

Throughout your study you will notice the options will change at this screen. This
is because the CFO will have you concentrate in your weak areas. For example,
periodically you will be reviewing questions you missed previously.

1061.04 Click on at the top of screen to leave any study session.

1062 Reports & Help

1062.01 Reports

Course Contents
You can access the ISACA CISA Content Areas categorization with the question
count for each subcategory. From the main screen choose “Contents” to access
this feature.
Progress Report
This report gives you the status of how well prepared you are for the examination.
It is accessed from the main screen by selecting Progress Reports (under
“Reports”). You may see a Progress Report for the following:

• All Sessions
• Last “x” Number of Sessions
• Progress to Date—you set the start and end dates.

1063 Self-Guided Study (Take Your Own Path)

You can choose self-guided study by selecting the “Take My Own Path” bar near the
bottom of the main screen. We recommend that you use this method only under
special circumstances. One such instance is if you are taking a class that references
the CISA Review for homework assignments. You might use this option if you do not
have enough time before the exam to utilize the Classroom for One (CFO). See
section 1080 for suggestions of what to do in this case.

We recommend that you let the CFO guide you on the most efficient and
effective route to passing the CISA Exam. If you have chosen “Take My Own
Path” and later decide to let the software develop your study sessions for you,
click on “Let my Personal Professor Point the Way” bar to return to Classroom
for One (CFO), for the easiest, fastest way to study for the Exam.

( Note: The menu options outlined on the following pages will be listed in the
order we recommend you use them, not necessarily in the order they appear on
1063.01 Mode

The “Mode:” drop down menu controls the type of study and feedback you will
receive. The modes are described below:

Study With Answers

Receive immediate feedback to your answer and an in-depth explanation to the
correct answer.

We believe that the most efficient way to study is to review the correct answer.
Even if you answer a question incorrectly, the response text for that question will
be based on the correct answer. This reinforces the learning of the correct
material for future use. You should spend the majority of your study time in this
mode of study. Do not worry about time spent; focus on learning from the
explanations and use the Glossary when needed to enhance your learning.

Timed Test
Generate questions without answers in a timed situation. During this mode, any
questions unanswered will be marked wrong. This mode should be used to
determine exam readiness and to practice working within the time frame allotted
for the actual exam.

Warning: If you move too quickly through the questions, you are apt to
make careless mistakes. Plan to use all the time you are given on the actual
Study Without Answers
See questions without answers, without penalization for time. This is a good
option to use once a week, starting about 45 days before the examination, to
become familiar with moving from question to question.

1063.02 Duration

The “Duration” drop down menu allows you to determine the length of each
study session by selecting either the amount of time or the number of questions
to work.

This time option enables you to fit long and short sessions into your schedule at
your convenience.

By Number of Questions …
Enables you to work short and long sessions. In addition, many users like to set a
daily goal of a certain number of questions to be worked.

By Time...
Enables you to work short and long sessions based upon your schedule. You can
still take advantage of the course features regardless of the length of time you
decide to use. We encourage you to attempt to study every day, even if it is only
for 15 minutes.

Note: The software translates time into a specific number of questions,

e.g., one question equals two minutes.
This method is highly effective to review questions missed previously. It allows
you to see a high concentration of questions which have previously given you
difficulty. If you are choosing your own sessions you should plan to work an
“Unlimited” session at least every two weeks to review questions missed. This is a
flexible feature of the software that allows you to work all questions missed at
least “x” times. To see all of the possible questions that meet your criteria, you
must select these options:

Questions: Objective
Duration: Unlimited
Category: All Categories
Restrictions: Missed At Least X Times

1063.03 Category

The “Category” drop down menu allows you to select your study based on your
individual needs by selecting all categories or those where you have had more

All Categories
Provides powerful features for each study session by generating questions based
upon the ISACA CISA Content Areas weights. Begin your study with this option
to determine your strong and weak areas. Use your Progress Report to determine
your overall scores.

The CFO will keep you in ALL categories until you are achieving an 85% score in
a particular category. Users tend to find studying all categories less monotonous
than studying one category at a time. In addition, if you study only one category
at a time, you may not finish all of them before the examination. By studying all
categories until your strong and weak areas are identified, you will be assured of
being exposed to all subjects before sitting for the examination, even if you do not
see all questions.

By Category...
Used to study weak areas as shown in your Progress Report. Live courses that use
the ISACA CISA Review will normally assign homework by category. This option
enables you to choose specific subcategories. Be aware that not all subcategories
may have questions.

Trouble Categories
Enables you to reach questions in categories in which you have had the greatest
difficulty. For users designing their own study sessions, plan to use this feature at
least once a month.

Hint: Use the “Restriction” drop down menu to choose the New questions
to see any remaining unseen questions in your difficult categories.

1063.04 Restriction

The “Restriction” drop down menu provides the flexibility to allow you to create
study sessions to funnel your study to your weak areas:
New questions
Accesses questions you have not seen before. Choose this option until you have
worked at least 30% of the questions in your database. We recommend that you
see every question one time before sitting for the examination.

Missed last time seen

Enables you to see questions that were missed the last time you worked them in
previous sessions. It is a good idea to go back over missed questions at least once
every 60 questions. The CFO will automatically take you to this option.

Missed at least X times

“Funnels” you to your weaker areas based upon the number of times you have
missed a question. Many users like to review these types of questions during the
last two weeks before the examination. Select “Unlimited” duration and “All
Categories” to obtain a complete review of all questions that meet your criteria.

Hint: To see all the questions, work consecutive sessions until the
software tells you “no more questions meet your criteria.”

Trouble Questions
Trouble questions are questions answered incorrectly more than 50% of the times

Generates questions regardless of whether you have seen or missed them
previously. Once you are ready for the examination, use this option as a daily drill
up to the examination.

Seen fewer than X times…

Many users find that the flexibility of the ISACA CISA Review gives them more
time to study than they anticipated. Therefore, it is not uncommon to review all
questions at least once. If you have seen every question at least one time, use this
option to start over by asking to see questions seen less than two (2) times.

By question number…
When you want to review a particular question, this option enables you to access
the question quickly.

Warning: This option provides quick access only and is not meant to be
a study session.
1070 Answering and Studying Questions

You may use your mouse, or in most instances, your keyboard to answer a question.

1071 Question Screen Options

You must always select your answer on screen and then press ENTER via mouse or
keyboard for the software to record your answer. To select your answer by keyboard,
type the appropriate letter for your choice (e.g., A, B, C, or D) and press enter. If you are
using your mouse, the “Enter” icon is on the top left-hand corner of the question screen.

On the actual exam, you will occasionally be forced to guess on an answer. Use this key
to practice your guessing technique. The software will mark you wrong on the question
even if you answer it correctly. This will ensure that you review this question later in
your study.

Press the stop button to quit the session and save scores for study up to the current
1072 Answer Screen Options

You will notice you have the original question with the response options in the upper
window and the lower window contains the explanation for the correct answer. A
question that has been answered correctly will include a green bar across the screen. A
question that has been answered incorrectly will include a red bar across the screen. A
question where you have selected the “mark wrong and guess” option will have a yellow
bar across the screen.

Takes you to the next question. Do not leave the screen until you are finished
studying the question you are on.

Press the stop button to quit the session and save scores up to the prior question.

Terms gives you a glossary of auditing/information technology terms to support

your study (note that not all questions may contain glossary terms). This is a
good remedial tool. Accessing Glossary Terms gives you help in two ways:

1. Lookup content term definitions from within the Answer Screen

2. From the main screen select the “Glossary” option on the “Tools” menu
then use the letters to search for specific terms contained within the
1073 Session Results Screen Options

After you end a session, this screen gives you the specific score for the session just

Note: These scores will automatically add to your overall cumulative

history, which is presented in your Progress Report.

There are three options for this screen:

Done: Completes this session and returns to the main screen

Review All: Review all questions from this study session.

Review Missed: Review the questions you missed in the study session. It is especially
helpful to review them when you have scored very low in a session. Do not worry if you
choose not to review these questions, since the software has noted that you have missed
them and in future sessions will have you attempt them again.

1080 Emergency Study Procedures

The CFO, given your time and dedication, will help you to pass the exam. If you are absolutely
set on taking the next exam and the software indicates that you are not ready, the following
suggestions are from users who have started using their software for the first time with less
then two weeks remaining before the exam:
1. Study in one-hour increments.

2. Once you have an average score of 60% in each Content Area, pick the Content
Area with the highest weighting and focus your study in that area until you are
averaging at least 85% (weightings are shown below). Once you have achieved
this goal, select the next highest weighted Content Area and continue this process
until you have moved through all Content Areas.

CISA Job Practice Areas Effective 2006

CISA Job Practice Area % of Exam

1 IS Audit Process 10
2 IT Governance 15
3 Systems and Infrastructure Lifecycle Management 16
4 IT Service Delivery and Support 14
5 Protection of Information Assets 31
6 Business Continuity and Disaster Recovery 14

3. “Cramming” each day is definitely important. Spend every minute you can

4. Your attitude on exam day must be a positive one.