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2017 CSR ANNUAL REPORT

1. Company Portrait . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3. Quality is our formula . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

1.1 Strategy and Corporate Social Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3.1 Customer health and safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
1.2 Organization and Responsibilities in the Area of Corporate Social Responsibility . . . . 7 3.2 Product improvements and launches for our customers3 . . . . . . . . . . . . . . . . . . . . . . . . .35
1.2.1 CSR Materiality Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 3.3 Dedicated to Naturopathy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
1.2.2 Hevert-Foundation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 3.3.1 Research at Hevert-Arzneimittel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
1.3 Hevert in numbers – the 2017 balance sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 3.3.2 Research grants for external cooperation and funding partners. . . . . . . . . . . . . . .37
1.4 Organizational profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 3.3.3 Support of initiatives in basic research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
1.4.1 Company management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 3.3.4 Active association work in complementary medicine . . . . . . . . . . . . . . . . . . . . . . . . .38
3.3.5 Participation in working groups not specific to complementary medicine . . . . .39
2. Employees are the key to our success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
4. We love nature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
2.1 Living and creating diversity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
2.1.1 Training, internships, etc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 4.1 Materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
2.2 Work-life balance and health promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 4.2 Energy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
2.2.1 Flextime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 4.3 Water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
2.2.2 The Hevert Daycare Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 4.4 Biodiversity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
2.2.3 Workplace Health Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 4.5 Emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
2.3 Safety is priority number one – Occupational safety and health promotion. . . . . . . .28 4.6 Water and Waste . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
2.4 Employee satisfaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 4.7 Economics – procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
2.4.1 Workforce representation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 4.7.1 Exchange with suppliers and service providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
2.4.2 Happy or Not? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
2.4.3 Employee satisfaction survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
2.5 Education and further training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
2.6 Idea Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
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5. We live partnership. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

5.1 Compliance and Integrity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50


5.1.1 Transparency is the top priority in the pharmaceutical industry. . . . . . . . . . . . . . .50
5.2 Providers/suppliers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
5.2.1 Supply chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
5.2.2 Our vendor management system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
5.2.3 Number of rated vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
5.3 Customer satisfaction and reputation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
5.3.1 Exchange with professionals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
5.3.2 Exchange with end users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
5.3.3 Company tours for all target groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
5.3.4 Customer satisfaction survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
5.4 Local communities and social commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
5.4.1 Supraregional involvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
5.4.2 Regional involvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

6. General information on the report an outlook for 2018 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

6.1 Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61


6.2 GRI Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

7. Attachment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

7.1 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63


7.2 Required information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
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PREFACE
“Socially ecologically sustainable practices are not just a
priority at Hevert-Arzneimittel, they are an obligation.
As a family business with a tradition of more than 60 years,
sustainability has always been at the heart of our company's
philosophy.”
Mathias Hevert, Managing Director of Hevert-Arzneimittel

Dear Reader,

As a leading, internationally renowned natural medicine company, Hevert-Arzneimittel is


also responsible for society and the environment. The Hevert Mission Statement defines the
underlying principles, which are also the foundation of our values and goals.

With our annual Corporate Social Responsibility (CSR) Report, we would like to transparently
disclose how our company "lives" sustainability, both to you and to all interest groups,
particularly our customers and business partners. We want to motivate our partners and
Mathias Hevert (on the left) and his brother Marcus Hevert (on the right) other companies to increase their sustainability efforts as well. The aim of our family
have been jointly managing the company since 2014 business is to have a beacon function in regards to environmental protection, sustainable
business practices, and acting responsibly with respect to employees and the community.

This report is an important step to achieve this goal.


5

We have already received numerous awards for our comprehensive sustainability plan. In
the fall of 2017 for instance, we were a finalist for the SME prize competition “Grosser Preis
des Mittelstandes 2017,” which had the theme of respect and consideration. There is no
prize money, as the participating companies compete only for honor, public recognition and
confirmation of their performance without financial incentives. In a total of five categories,
the participating companies were judged overall and also with regard to their role in society,
including the creation/protection of jobs and training positions and their commitment to
the region.

In 2016, Hevert received the Vision.A Award in the category of CSR.Vision Award for Corporate
Social Responsibility, in honor of our corporate sustainability strategy, which is intentionally
broad in scope and includes numerous topic areas.

In 2015 we created the Hevert Foundation, a separate institution for sustainable com-
mitment and social responsibility. The foundation is dedicated exclusively and directly to
charitable causes. The focus is on the promotion of such topics as nature conservation,
health, and education.

We see the recognition of our accomplishments to date as proof that we are on the right
Stephanie Schmitz (third from right) and Thomas Buss (fourth from right) were delighted that the path, and this motivates us to keep getting better.
company was chosen as a finalist at the awards ceremony for the "Grosser Preis des Mittelstandes 2017"
in Düsseldorf. Photo credit: Boris Löffert, Source: Oskar Patzelt Foundation We hope you enjoy reading about sustainability at Hevert-Arzneimittel and welcome your
comments or questions (info@hevert.de). (G4-1)

Sincerely,

Mathias Hevert Marcus Hevert


Managing Director Managing Director
Hevert-Arzneimittel Hevert-Arzneimittel
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1. COMPANY PORTRAIT • The continuous and sustainable increase of the enterprise value is realized by the
family-run company through profitable growth with reasonable risk.

• Hevert-Arzneimittel has a beacon function in regards to environmental protection,


1.1 Strategy and Corporate Social Responsibility
sustainable business practices, and acting responsibly with respect to employees and
the community.

This vision forms the "roof" of the "Hevert house."

Hevert is a leading, Hevert is one of the leading German manufacturers of homeopathic and herbal medicines
internationally renowned natural medicine company as well as high-dose micronutrient preparations. These core competencies are supported
by four columns: A strong brand, healthy sales growth at an acceptable risk and with solid
Homeopathy / Naturopathy / Micronutrients returns, expertise in science and research as well as the manufacture of traditional medi-
cines with the latest production technologies and quality standards.
Brand Sales Expertise Manufacturing
The basis or foundation of the Hevert House is corporate social responsibility with the mis-
sion of "Hevert means health." “A healthy environment and a functioning society are the
Corporate social responsibility
basis for the health and well-being of humankind. For the family business Hevert-Arznei-
mittel, assuming social responsibility and commitment to the environment and to charita-
Graph: The Hevert House: Visualizing the corporate strategy
ble causes have always been a matter of course. Therefore, the company has dedicated it-
self to naturopathy and the manufacturing and development of natural medicinal products
The vision guiding the actions of the family-run company is to make Hevert a leading,
with few side effects. Customer satisfaction is the focus of the business activity of Hevert-
internationally renowned natural medicine company. This means, in particular:
Arzneimittel. As a family business in close touch with nature, Hevert is actively committed
• Hevert is a recognized expert for complex homeopathy, European naturopathy and to naturopathy, environmental protection, sustainable business practices, and acting re-
micronutrients. sponsibly with respect to its employees, partners and community. This commitment de-
scribes the corporate values set down in the mission statement:
• The brand Hevert stands for sustainable health and successfully differentiates its
company and products from competitors worldwide. • Employees are the key to our success
• We live partnership
• The high medical scientific expertise puts Hevert-Arzneimittel into a leading position
• Quality is our formula
in naturopathy and select areas of specialization.
• We love nature
• The company’s specialist knowledge in the production of homeopathic mother tinctures (G4-56)
and homeopathic complex remedies makes Hevert-Arzneimittel a sought after partner
in the B2B sector.
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The area of corporate social responsibility is looked after by a cross-departmental com-


mittee, the CSR team. The team makes sure that there is a balanced relationship between
activities in the fields of activity stated in the company values — naturopathy, environmen-
tal protection, sustainable business practices and social and regional commitment — with
regard to employees and community. Operational implementation of CSR measures is less
the responsibility of the CSR team than to monitor them and coordinate the various CSR
sa
Visio ert i work groups.
Hev ding, y
n le a
onal
l
t e r nati ed Commissioned directly by the Managing Directors, the team assesses and monitors wheth-
in now n e
re medicin
t u ral ny . er corporate and interpersonal dealings conform to the defined mission statement at all
na ompa
c levels. Both should be ensured through interdepartmental meetings held throughout
th the company. Its tasks include the further development of the strategy on corporate social
Miss heal
ion ans responsibility as well as the coordination of the different CSR work groups. The Managing
er t me
Hev Director Mathias Hevert is a permanent member of the team.
ess
succ
to our The CSR team meeting is held every four weeks. Hevert employees are informed of the
ey
he k
Valu s are t rship content on the team's own intranet site. In addition, CSR team members are available as
loyee rtne
e s Emp
We l i ve pa
form
ula contacts for resolving conflicts within the company.
y i s our
lit re
Qua natu In addition to the CSR team, toward the end of 2011 work groups were formed to address the
ove
We l
implementation and further development of objectives and measures in accordance with
the values of the company. As a result, the topic of sustainability could be shouldered by
additional persons in the company, freeing the CSR team from numerous operational topics.
The doors of the work groups are open to all employees according to individual interest and
Graph: The Hevert Mission Statement
available time. Existing work groups with CSR-related subjects were integrated into the CSR
reporting.
1.2 Organization and Responsibilities in the Area of Corporate Social
Ten standing work groups are occupied today with the implementation, assessment and
Responsibility
monitoring of specific measures in terms of the respective topic and its further develop-
Hevert has established set structures and responsibilities within the company that ensure ment. Implementation of content frequently occurs in collaboration with the responsible
the continuous support of CSR-relevant topics. (specialist) departments and falls under the responsibility of the respective (specialist)
department head.
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Every work group contributes a member to the CSR team, ensuring close coordination
with it.

Along with these CSR-specific work groups and their members, the actual line organization
is also committed to tasks in the area of corporate social responsibility, from management
through the department head and all the way to the trainee.

Thus the Management Board of Hevert-Arzneimittel is responsible for observing and further
developing the voluntary commitment to sustainability described in the mission statement.
It assigned the implementation to the CSR team. Managing Director Mathias Hevert is
himself a member of the CSR team.

The Hevert Executive Committee is responsible for the implementation of the CSR measures
in their respective departments. As members of the Executive Committee, the department
heads have personally committed to acting in accordance with the "Principles of Manage-
ment and Cooperation," which are based on the mission statement and make a central
contribution to its implementation. The principles are written from the perspective of the
executives and form the basis for understanding what management is and how it acts at
Hevert. (G4-57)

The specialist department heads at Hevert provide a bridge between the steering work of
the department heads and the operational activities of the employees. Their key role lies in
Hevert’s Executive Committee
aligning daily work with the measures and objectives for realization of the corporate vision.

Overview of the ten existing work groups: Last but not least, however, behavior in line with the values of the Hevert mission statement
is the personal responsibility of every individual employee. (G4-56)
• Executive Committee
• Employees
• Partnership
• Nahe Region Concept
• Social Commitment
• Quality Officers
• Environmental Management
• Commitment to Naturopathy
• Customer Satisfaction / Reputation
• Idea Management
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1.2.1 CSR Materiality Analysis 1.2.2 Hevert-Foundation


A materiality analysis is used to review and reconsider the sustainability strategy. It often The Hevert-Foundation is an independent in-
leads to changes or realignment of the strategy. By focusing on the key topic areas, we can stitution that helps ensure even greater sus-
ensure that the most important ones take center stage for the company's actions. Hevert tainability of the charitable work that Hevert-
focuses on social, environmental and economic values, and bases its core business and CSR Arzneimittel and the Hevert shareholders do.
activities on these values as much as possible. The underlying thought is this:

As a specialist for natural medicines, Hevert attaches the utmost importance to nature – the Anyone who wants to truly help and make a difference over the long run needs to take on
source of life and activity for people, plants and animals. This is why we have chosen the social responsibility and continuously support their fellow men. Regarding this, the Hevert-
shape of a tree to depict the main sustainability themes. (G4-27) Foundation and Hevert-Arzneimittel go hand in hand. As a company, economic interests
must take precedence at Hevert-Arzneimittel. As an independent foundation, however, the
FAIR COMMITMENT Hevert-Foundation can commit itself exclusively to charitable causes.
TREATMENT TO OUR LOCATION
IN THE The purpose of the Hevert-Foundation covers a wide spectrum and aims to promote natur-
VALUE CHAIN SENSIBLE,
INNOVATIVE SUSTAINABLE opathy, nature conservation, health, education, care for the elderly and the young as well as
SOLUTIONS BUSINESS PRACTICES civic involvement for non-profit and charitable causes. As the main sponsor, Hevert-Arznei-
DIVERSITY AND
ECON

EMPLOYEES EQUALITY mittel GmbH & Co. KG annually donates 0.3 % of its annual sales to the Hevert-Foundation
REDUCTION OF AS A SUCCESS

ES
ENVIRONMENTAL FACTOR and provides the necessary infrastructure to the Foundation. Therefore, donations from
ACTING WELL-BEING
SU
EFFECTS external supporters can be used for charitable purposes in their entirety. (G4-SO1)
EN WITHINNATURE OF OUR
OMIC

VI
IS

MIND EMPLOYEES
RO In 2018, the Hevert-Foundation donated a total of approximately €44,000 to various fund-
AL

NM raising campaigns and promoted some of its own initiatives, which can be easily classified
CI

COOPERATIVE SPIRIT
WE STAND FOR
EN
S

under the 17 Sustainable Development Goals (SDGs) of the United Nations.


SO

NATURE CONSERVATION
T
SUSTAINABLE

SOCIAL
HIGHEST RESPONSIBILITY
QUALITY FOR
OUR PRODUCTS
HEALTH

The Hevert tree of sustainability illustrates the key sustainability themes:


The trunk stands for Hevert's brand essence, “sustainable health.” The branches show the values
and sustainability themes
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Goal 1: End poverty in all its forms everywhere

The basic idea behind sustainable development is to help people all around the world
escape poverty in all of its forms.

Hevert is especially passionate about the commitment by the architect Diébédo Francis
Kéré, whom the company has supported since 2006. In 1998, Kéré founded the non-
profit association “Schulbausteine für Gando
e.V.” to finance the construction of an elementa-
ry school in Gando, his home village in the West Schoolchildren in Gando
African country Burkina Faso. The association
was renamed the “Kéré Foundation e.V.“ in 2016.
Funded solely by donations, it is dedicated to Goal 2: End hunger, achieve food security and improved nutrition and promote sustainable
supporting education, health, and nutrition in agriculture
the village of Gando in the West African nation
Goal 2 relates to a basic human need – access to nutritious, healthy foods – and how we can
of Burkina Faso.
cover this need for everyone sustainably.

A friendly, charitable partnership between Hevert and the SOS Children's Villages, which
provide a safe home for orphans and abandoned children, has also existed for over 15 years.
The SOS Children's Villages help children and youths in the most impoverished nations –
locally and in the long term. Financed by sponsorships and donations, the children and their
families receive special support, medical care, food, and clothing. Since 2003, Hevert has
been a sponsor of an SOS Children's Village in Monrovia/Liberia and of an SOS Children's
Village in Dakar/Senegal.

School in Gando
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Goal 3: Ensure healthy lives and promote well-being for all at all ages
Inspiring the joy of
Goal 3 aims to improve the reproductive health / health of mothers and reading to improve
children, end contagious diseases, reduce non-contagious diseases and literacy
other health risks, and to secure health care and access to safe, effective,
high-quality and affordable medications and immunizations for every-
one. Hevert supports the “kinderherzen” association: Every hour around the world, 158
children are born with congenital heart disease.

In Germany alone, 17 children are born with a heart defect


each day. Congenital heart and vascular defects are the most
common organ diseases found in newborns and toddlers.
Concerned about the future of children with cardiac prob-
lems, our employees have taken action with a creative twist.
Now and in the future, the Hevert-Foundation wants to use
its innovative skills with kinderherzen to help children with
heart problems, and raise awareness about congenital heart
defects. Tiny hearts should grow into big ones! Goal 4: Ensure inclusive and quality education for all and promote lifelong learning

Goal 4 aims to ensure that everyone has access to high-quality education and the opportu-
kinderherzen bear Moritz nity for lifelong learning. It focuses not only on participation in education but also the level
and Lucie of basic skills, the availability of qualified teachers and adequate school resources, as well as
disparity of educational results.

Stiftung Lesen (German Reading Foundation) works to ensure that reading is part of every
childhood and youth. After all, the joy of reading and literacy skills are essential for personal
development and success in life. As a member of the friends’ circle, Hevert-Foundation helps
to maintain and expand the "read aloud” network programs for the long term.

Children's educational paths in Germany remain closely linked to the homes in which they
are raised. For this reason, ArbeiterKind.de encourages schoolchildren from non-academic
backgrounds to consider a university education, and helps them complete their degrees and
get started with their careers. Hevert-Foundation supports the efforts of ArbeiterKind.de
in Berlin and in Rhineland-Palatinate.

Donation to kinderherzen e. V.
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Goal 13: Take urgent action to combat climate change and its impacts

The earth's temperature increased further in 2016 for a new record of about 1.1°C above the
pre-industrial average. Climate change affects all of us.

Since 2008, the primary school in Monzingen has been active with climate protection proj-
ects.

Hevert-Arzneimittel is a strong partner and sponsor of the school in its efforts. At the cli-
mate protection conferences initiated by Hevert, the team from the environmental campus,
meaning the Institute for Applied Material Flow Management (IfaS) provided the third grade
Construction work in Gando classes of the Monzingen primary school with practical knowledge about climate protection
over the course of three days. The interactive program showed the kids what climate change
is and what all of us can do to protect the environment and stop climate change.
Goal 6: Ensure access to water and sanitation for all

Goal 6 aims to meet the challenges relating to drinking water, sanitary systems and hygiene
and water-related ecosystems. Without high-quality, sustainable water resources and san-
itary systems, advancements relating to many other sustainability goals, including health,
education, and elimination of poverty are not possible.

Burkina Faso is one of the world’s poorest countries. Much of the population, especially in
the rural areas, have no access to proper toilets or do not know about the relationship be-
tween better hygiene and health. Insufficient hygiene practices are often directly linked
to poor health, high rates of child mortality and malnutrition in toddlers due to frequent di-
arrhea. To counteract these conditions, the Hevert-Foundation supports the Keré Foundation
with the construction of sanitary facilities in the village of Gando. Toilet facilities are being
built that meet high hygiene standards but are straightforward enough for the village's
residents to use them.
Having fun:
Das IfaS-Team and Marcus Hevert, Managing Director Hevert-Arzneimittel
and third-graders from the Monzingen primary school
13

Goal 15: Sustainably manage forests, combat desertifica-


tion, halt and reverse land degradation, halt biodiversity
loss

Protected and restored ecosystems and their biodiversity


can play a role in stopping climate change and increase
resistance to growing population pressure and more fre-
quent natural disasters. Healthy ecosystems also offer
a wide range of benefits to all communities. Hevert is a
member of NABU (Nature And Biodiversity Conservation
Union), which has been committed to maintaining the
diversity of our domestic animals and plants for more
than a century. Just like NABU, Hevert also wants future
generations to have an earth that is livable and has a
wide variety of habitats and species, as well as clean air,
clean water, healthy soil and the largest amount of finite
resources possible. As a member, Hevert would like to help
NABU more successfully advocate for people and nature.
(G4-56)

Biotope in Monzingen, RLP


14

1.3. Hevert in numbers – the 2017 balance sheet B. Current assets B. Accruals 1,788 1,230

Among Hevert's strengths is its independence as a medium-sized, family-run company I. Inventory 8,254 9,042
that pursues a sustainable corporate strategy and plays a special role in regional respon- II. Receivables and other 2,423 2,160
sibility. Being an independently run family company allows the GmbH to pursue not only assets
yield-based company goals but to also finance measures that do not immediately serve to
optimize business indicators. One example is the Hevert-Foundation, which was founded in
III. Cash, central bank 806 669
2015 and through which numerous charitable projects and initiatives can be supported (see balances, balances at
Sections 1.2.2). (G4-2) banks, and checks
Due to the company's legal structure and size, the company does not have access to capital C. Deferred income 40 14 C. Liabilities 8,457 9,520
market-oriented financing instruments. To finance growth measures, only classic vehicles
such as bank credits are typically available. (G4-2)
Total 21,500 22,484 22,484 21,807

Assets (in TEUR) 2017* 2016 Liabilities 2017* 2016 Turnover and sales (in TEUR) 2017* 2016

A. Fixed assets A. Equity Sales revenues 26,997 25,085

I. Intangible assets 335 443 I. Capital shares of 247 241 Sales volume (finished goods) 4,077,237 units 3,749,850 units
general partners
II. Tangible assets 9,489 10,009 II. Capital shares of 1,050 1,050 *Based on the interim annual financial statements from 2017 (G4-9)
limited partners
III. Financial assets 154 147 III. Reserves 7,500 7,500
IV. Participation 4,000 4,000
rights capital
V. Profit/loss 438 –
carried forward
15

1.4 Organizational profile The headquarters is located not far from the Rhine-Main region and Mainz in the small
town of Nussbaum, near Bad Sobernheim, nestled in an idyllic side valley of the Nahe River.
Founded in 1956 by Dorothea and Emil Hevert, Hevert-Arzneimittel GmbH & Co. KG (G4-3) is
In the neighboring town of Bad Sobernheim, Hevert maintains two additional locations that
an independent family-run company. After being led by Dr. Wolfgang Hevert, the company
feature a high-bay warehouse as well as further production and office space.
has been owned in equal shares by the grandchildren of the founders, shareholders Sarah,
Marcus, and Mathias Hevert since 2003. The operative management is conducted by the
brothers Marcus and Mathias Hevert. (G4-7)
1986 – High-bay warehouse on Haystraße, Bad Sobernheim

1990 – Dr. Wolfgang Hevert becomes


managing director –
1956 – “Hesopharm” founded by sole management
Dorothea and Emil Hevert

1957 – Emil Hevert dies; Dorothea 1996 – Opening of ultra-modern


Hevert runs the company alone Pharmabau Nussbaum

1963 – Name change from “Hesopharm” 2003 – Dr. Wolfgang Hevert dies
to “Hevert-Arzneimittel”

2003 – Mathias Hevert


1972 – Dr. Wolfgang Hevert joins the company takes over company management

1975 – First company building on


Eckweiler Straße, Bad Sobernheim
16

2008 – First export by Hevert – Belarus in The company added another location in early 2017 with its office in Berlin. Hevert's Berlin
October 2008 with Hevert Pulmo, Hevert office serves as a space for discussion with the government, customers, business partners,
Sinusitis SL and Hevert Pankreaticum
and opinion leaders and is also an attractive location for employees.
2011 – Company foundation in the USA: Since September 2017, the premises of Hevert-Arzneimittel in Eckweilerstrasse, Bad Sobern-
Hevert Pharmaceuticals Ltd.
heim, feature a new development laboratory. This investment of around half a million euro is
intended to contribute to the continuous optimization and improvement of manufacturing
2012 – Addition to Nussbaum processes and formulations and to accelerate the development of new products. (G4-5)

2014 – Marcus Hevert joins


company management

2014 – Renovation of production

2015 – Launch of the Hevert-Foundation


(HEF)

2016 – 60-year
anniversary of Hevert
Opening of Hevert's
development lab
2017 – Hevert opens capital
city office in Berlin
17

With more than 100 medicinal products, Hevert’s product portfolio has something for nearly
every treatment area relevant to natural medicine.

The existing product portfolio is categorized in the specialty areas psyche, sleep, colds,
micronutrients, and gastrointestinal tract. In terms of the current relevance in terms
of turnover and sales, the most important products are Calmvalera, Sinusitis Hevert SL,
Vitamin D3 Hevert, and Vitamin B Komplex forte Hevert. On the market, these products are
actively positioned and advertised to health care practitioners, pharmacies and end users.

Pastor Emanuel Felke

The success of many of our homeopathic remedies such as Calmvalera and Sinusitis Hevert
SL is based on the Hevertoplex range developed by doctors and natural practitioners. Unlike
homeopathic single remedies, complex remedies contain several homeopathically prepared
active ingredients and are easy to use because they have a broad spectrum of action and
are clearly tailored to individual indications. A large number of the formulas upon which
Hevert medicines are based were created in collaboration with students of the famous
Pastor Emanuel Felke, one of the pioneers of naturopathy and the co-founder of complex
homeopathy. Felke practiced for many years in Bad Sobernheim, not far from Hevert’s
The core value of the umbrella brand Hevert is "sustainable health." The brand enjoys the
current headquarters.
trust of many German health care professionals, that is, physicians, pharmacists, and natu-
ral practitioners, and allows the authentic and distinctive positioning of the company and its In addition to oral pharmaceutical forms, Hevert offers doctors and natural practitioners
products with new customers domestically and abroad. The satisfaction of our customers is a wide range of solutions for injection, including high-dose B vitamins (e.g., Vitamin B12
central to all we do: Hevert strives to impress them with high-quality products and services, Hevert plus Folsäure-Hevert (folic acid)), and homeopathic complex and single remedies
such as therapeutic concepts, further training, and health-related advice. (e.g., Lymphaden Hevert injekt). (G4-4)
18

Some 10 % of Hevert products are exported. Primarily to the United States, United Arab 1.4.1 Company management
Emirates, and Austria.
Team spirit, reliability and trust are the building blocks of a successful partnership at Hevert.
The world map below provides an overview of all the countries in which Hevert is active (red Sound leadership is a vital prerequisite for motivation and successful teamwork.
= on the market; pink = preparing to enter the market).
Hevert Group
(Marcus, Mathias and Sarah Hevert)

Erbengemeinschaft Hevert HG Holding GbR Hevert-Foundation

Hevert-Arzneimittel GmbH, 100 % stake

Nahe River Ventures Inc., 100 % stake

Hevert Pharmaceutical LLC, 100 % stake

Hevert Verwaltung GmbH, 100 % stake

Graph: Hevert export world map Sepia GmbH, 100 % stake

Hevert exports its products to various countries in Europe, North and South America, and Graph: The Hevert Group
Asia. The company ships to sales partners who in turn supply wholesalers and pharmacies.
Customers are end consumers who use the Hevert products in self-medication, and doctors’ The company management is conducted in equal parts by the shareholders of the HG
offices that treat patients with the products. (G4-8) Holding GbR, Sarah, Marcus, and Mathias Hevert.

Two shareholders, Marcus and Mathias Hevert, act as managing directors. The sharehold-
ers are independent in their decision making. Limitations are in place only regarding all
economic decisions that were agreed with participation certificate or silent partnership
holders and external investors. (G4-38)
19

The general meeting is the highest corporate control organ and defines the company's
values and strategy. It is responsible for attaining economic, ecological, and societal goals.
The general meeting also orders the generation of the sustainability report.

Any consultation typically takes place directly between the highest control organ and the
corresponding stakeholders. In some cases, the internal specialist area Corporate Commu-
nications takes over this task. Communications to stakeholders are released by a managing
partner in some cases (e.g., press releases). Other consultation procedures, such as informa-
tion on the company's financial situation, are handled by suitable individuals.

The performance of the general meeting is not measured or assessed. On the level of the
HG Holding GbR, the shareholders bear joint, direct, and unlimited liability with their private
and business assets. The profit share of the HG Holding GbR, which is equally shared among
the three shareholders, is distinct from the compensation for management duties received
by the two managing directors, Marcus and Mathias Hevert. They receive a fixed monthly
salary that is low compared to the average in the industry as well as an annual, profit-related
bonus.

Since 2003, the general meeting has been supported by a strong advisory board. The Adviso-
ry Board comprises its chairman and founding member, Dr. Axel Sander, Frank D. Kube and
Franz-Josef Hans. Together, they support the family-run company particularly in the areas of
law, marketing/sales, and finance: (G4-34)
Managing Directors Marcus (right) and Mathias Hevert with their sister and fellow shareholder,
Sarah Hevert
20

2. EMPLOYEES ARE THE KEY In 2017, a fourth company location opened in Berlin – the Hevert capital city office. As of

TO OUR SUCCESS 2017, Hevert-Arzneimittel employed a total of 79 men and 108 women in its four company
locations. ( G4-9)

Of the 187 employees (not including apprentices and student trainees), 145 worked full
2.1 Living and creating diversity time and 42 part time, and 67 were active in the industrial and 120 in the administrative
sector. In all, 67 % of our employees come from the region; 44 % are male and 56 % are
Hevert would not be the successful company it is today without its dedicated employees.
female. The company largely uses its own in-house employees, with officially recognized
Hevert employees are a friendly, highly motivated and capable team that is much more ded-
freelance employees being the exception. (G4-10)
icated to customers and the company's success than is found in other companies. The friend-
ly and cordial collaboration is the core of Hevert corporate culture and is highly appreciated
by visitors and business partners.

Employment figures 2014 – 2017:

2014 2015 2016 2017 2018 (Plan)

Employees 155 167 175 187 197

Of which 4 7 9 7 3
apprentices
Of which interns/ 2 2 2 2 2
student trainees

Hevert employees
21

Reconciliation of work and family is a priority at Hevert. This is reflected by the number of The following employees left Hevert, categorized by age groups; 58% live in the region:
women in positions of leadership: A total of 14 women held leadership positions as heads
of department, heads of specialist department, or regional managers. Individualized work- Age group Male Female
ing time arrangements permit great flexibility, for instance when planning care times and
Unter 20 Jahren 0 0
parental leave. In general, all employees return to their jobs after parental leave or even con-
tinue to work reduced hours for the family-run company during their parental leave. Typ- 20–29 years of age 5 0
ically, women request 2 years of parental leave and men about 1–2 months. In 2017, a male
30 to 39 years of age 3 0
employee reduced his work schedule to a four-day week during his two-year parental leave.
In 2017, one male and three female employees went on parental leave. One female employee 40 to 49 years of age 2 1
returned from parental leave as well. The rate of return to the job is 100 % for both genders. 50 to 64 years of age 2 3
(G4-LA3)
Over 65 years of age 1 0
Hevert focuses on diversity in the company and leverages the strengths of individuals for the
Total number: 13 4
company's success. Inclusion and equality are actively practiced priorities at Hevert. In 2017,
a total of six female and two male employees with disabilities were registered for the "levy
payable under legislation on severely handicapped persons." Of the new employees hired in
the year under review, 42 % were from the vicinity of the company headquarters in Nahetal:

Age group Male Female Together naturally successful

Under 20 years of age 2 1


20–29 years of age 0 6 Of the employees who left, two male employees (over the age of 63) reached retirement age
and ended their employment. Another employee discontinued her employment due to long-
30 to 39 years of age 3 4
term illness and also retired. (G4-LA1)
40 to 49 years of age 4 6
Hevert does not differentiate between indefinite and fixed-term employment contracts
50 to 64 years of age 7 2 and/or part-time employees. According to the company value "Employees are key to our
Total number: 16 19 success", every employee is treated equally. The only exception is the employee benefits
program, which allows participation only after the probation period and also excludes ap-
prentices. The company thereby hopes to create an incentive for the time following the ap-
Hevert also awarded permanent positions to all trainees who passed their final exam in 2017.
prenticeship or probation period. There are no further differences.
These four employees are from the area.
22

The following overview shows in detail the benefits that Hevert offers employees, regardless
of whether they work full time or part time:

• Capital-forming benefits
• Christmas and holiday bonus
• Company pension (direct insurance)
• Employee advantage program
• Company education and further training
• Free drinks such as coffee, tea, and water
• Free organic fruit and vegetables
• Workplace health management
• Contribution to fitness studio membership
• Work clothes
• Company-owned parking
• Mentoring concept (new employee induction)
• Home office policy
• Flexible work hours
• Free childcare (from 1 year to school age) at the Hevert Daycare Center
• Vacation program for children of employees (age 6–12 years)

Additional benefits for apprentices:

• Allowance for travel to the vocational school


Organically grown fruit and vegetables
• Reimbursement of school book costs
• Coverage of cooperation costs for apprentices becoming laboratory chemists,
pharmaceutical production technicians, and machine and plant operators
• Coverage of the cost of external exam preparation
• Coverage of additional expenses for school and apprenticeship projects
• Annual apprentice event (e.g. group canoe trip)
(G4-LA2)

Specialist literature
23

2.1.1 Training, internships, etc.


Training at Hevert

For many years, Hevert has been considered a role model for training sites in the region,
which received an award in 2013 from the ICC Koblenz. The award was given to companies
with apprentices who completed their program with very good marks. Naturally this makes
us very proud, and we wish to not only maintain, but even improve, these results.

In years past, we have continually expanded the range of vocations for which we offer train-
ing, for a total of seven:

• Pharmaceutical production technician


• Laboratory chemist
• Office management assistant
• Industrial management assistant
• IT specialist – systems integration
• Warehouse logistics specialist
Having fun at the annual apprentice event: Group canoe trip on the Glan • Machine and plant operators

To ensure we can offer high-quality training, we do not offer all of these vocational programs
Hevert is located in a region that is considered structurally weak. The family-run company every year. For the pharmaceutical production technician, laboratory chemist and machine
plays an important role as an employer offering secure jobs in this region. However, the deci- and plant operator positions, we work with partners who can offer the training content that
sion to maintain the regional location often means that vacant positions for highly qualified we cannot. In all, our company has 7-9 trainees and we advertise 1-4 training places per year.
applicants are difficult to fill. (G4-2)
After the training program has ended, all trainees automatically receive an offer for a tem-
When competing for highly qualified employees, the family-run company does not always porary employment contract of six months, or a permanent position. We wish to give train-
have an easy time to convince applicants to move alone or with their families to the idyllic ees the opportunity to prepare for the exams with plenty of time so that they do not have to
Nahe Valley or its vicinity. Hevert hopes to reduce this problem with the office building in apply for a position until afterward. Of course, we assist our trainees with their final exams
Berlin, which opened in 2017 and offers employees a workplace in one of the most popular and cover the costs of external exam preparation courses. In general, provided the perform-
metropolitan areas in Germany. In 2017 we recruited one employee for the new company ance is good, all of our trainees are offered employment with us.
location. In 2018, Hevert will hire further employees for the capital city office. (G4-2)
24

In our training programs, we feel it is very important for all of the content to be taught. Along with ICC Koblenz, we also introduced the event “Careers in the industry” to students
For this reason, our trainees are introduced to all of the necessary specialist departments in 2017. Students who applied to the ICC took part in a company tour and were permitted to
and are assisted not only by their actual instructor, but also a contact person in the rele- try some practical exercises in order to get a closer look at the technical vocations for which
vant departments. We make sure that the trainees perform practical work in these specialist training is offered.
departments and do not learn only the theoretical side. At all times, communication between
To stay in touch with other training sites and students, we are active in the regional school/
the instructors and trainees is important and they hold regular meetings. The company's
industry working group for the state of Rhineland-Palatinate (Landesarbeitsgemeinschaft
instructors meet four times a year to discuss training topics.
Schule/ Wirtschaft Rheinland-Pfalz) and attend its regular meetings.
Of course, our trainee representative attends these meetings to communicate any concerns
Internships at Hevert
from the trainee side. The representative is elected by the trainees.
Internships for students: On a regular basis, our company offers internships in a number of
Training fairs and networks
areas. Students can choose from a one or two-week internship or a one-day introduction.
We participate in a number of training fairs to present Hevert as a training site in the region These offers are very popular, but we do not have the capacity to fulfill everyone's requests.
and elsewhere. In 2017, we attended a total of five training fairs in the region. “Berufswelt
Vocational internships: Alongside internships for students, we are offering a growing num-
live” is a particularly interesting event during which students can get an up-close and per-
ber of vocational internships. In 2017, our company had a number of pharmaceutical interns
sonal look at vocations for which training is offered and take part in short, practical exer-
who completed a four-week or six-month internship with projects at our company as part
cises. In 2017, we introduced the pharmaceutical production technician course and, together
of their course of study. We also have a partnership with the Kaiserslautern University of
with the students, tried out a recipe for a rainbow cocktail with multiple layers.
Applied Sciences and offer internships in the area of applied pharmacy, among others. For a
number of years we have also offered two internships annually in the area of environmental
protection / environmental management. We will add to the number of vocational intern-
ships in years to come.

Girls’ Day and Boys‘ Day: We also offer students the opportunity to take part in Girls’ Day or
Boys’ Day. These events are a career orientation project for students from the fifth grade and
up. Girls are introduced to “typical boys’ careers” and vice versa. In 2017, four girls attended
Girls’ Day, which we have held since 2004, and three boys attended Boys’ Day.
25

2.2 Work-life balance and health promotion Children cared for per day and hours of childcare provided:

• 2015 – 1.84 children/day and 1,658 hours


2.2.1 Flextime • 2016 – 2.10 children/day and 1,344 hours
• 2017 – 2.20 children/day and 1,493 hours
A well-balanced work-life style is the basis for a healthy way of living. With flexible working
hour models, the company supports the staff in arranging their work around their private
2017 highlights at the Hevert Daycare Center
needs as far as possible, which is very important for expectant or working parents, for
example. Hevert thus aims to offer its employees the opportunity to optimally combine As the children had so much fun the year before at the Avarella horse farm in Merxheim, in
their private and professional life. 2017 we offered vacation day camps for the last two weeks of the summer holidays, which
was again well received. The kids, aged 6–12, enjoyed a number of activities including a don-
In collaboration with Human Resources, the Hevert flextime model, which was initiated by
key tour, pony riding, swimming with the ponies in the Nahe river, and carriage rides to the
the company management, took effect on 1 July 2016, initially for a trial period of half a year.
Winchendeller pond. In all, ten kids took part in the first week of the day camp and three
By increasing their daily work hours to up to 10 hours, employees can generate a work-free
attended both weeks.
flex day.
Unfortunately, we canceled the fall day camp due to low registration figures, but hope to
The test phase of the working model was a success and was integrated into regular opera-
offer it again in 2018.
tions with some minor changes in 2017.

2.2.2 The Hevert Daycare Center


The family business takes particular pride in the Hevert Daycare Center, which was opened
in the fall of 2014. With its own nursery school teacher and child minder, the company is able
to offer regular daycare and children’s programs throughout the year. The Daycare Center
primarily serves to provide emergency care if parents have trouble finding care. The Daycare
Center is regularly approved for up to five children. However, for special days and events, the
number of children may be exceeded.

The Daycare Center is managed by the preschool teacher Miriam Kistner. She is assisted by
our qualified child minder, Olga Stauber. In the second half of the year, both were assisted by
a young man who completed a state-funded, voluntary work program at our daycare center
and other parts of the company.

The Hevert Daycare Center: A children's paradise of fun


26

In addition to the vacation camps, many fun events were held at the Daycare Center: It aimed to determine why employees did – or did not – make use of the workplace health
management offers. Questions pertained to the range of offers, the venue, the instructors /
• Fun and exciting Easter egg activities – looking for Easter baskets, dyeing Easter eggs,
event leaders, days of the week, times, etc.
baking Easter bunnies and egg hunts.
• Trip to the barefoot park in Bad Sobernheim We also want to incorporate these findings into our future offers. About 53% of our employ-
• Hevert summer grill party at the Daycare Center ees took part in the external online survey.
• Pottery at the Hevert Daycare Center with Astrid Köhler
Hevert also received the Mesana health report in the last quarter of 2017, which also de-
• Christmas ornament crafting for the Hevert Organic Christmas Market in November
livered key findings thanks to a large number of participants. All Hevert employees received
• "In the Christmas bakery" in December: Baking and decorating Christmas cookies
a voucher for a Mesana health checkup for the company's 60th anniversary. They were able
Idea: “Take your kid to work” to submit this voucher to the HR department, which then scheduled external appointments
for the staff. First, the employees were each given a unique code to fill out a personal ques-
Under the motto "Take your kid to work", various options were discussed beyond the Hevert
tionnaire asking them about their daily habits (e.g. exercise, sleep schedule, smoking, diet,
Daycare Center to determine under which conditions parents can take their kids to work
etc.) Then the participants were loaned a sensor that had to be worn for 48 hours and record-
and have them experience their everyday life at work. What does mom's or dad's work day
ed their vitals. After Mesana evaluated the data, the employees received a personal health
at Hevert look like? The idea is for children to become familiar with the work of their parents
report and appropriate recommendations directly from the provider. Then the company re-
and generally with the worklife of adults. The decision was made to organize a special day
ceived an anonymous company report. Happily, none of the participants received any results
for this purpose. The event was not held in 2017 but was reintroduced by the employee
that indicated a need for further medical examination by a doctor. In sum, the statistics from
working group in 2018.
the Hevert employees were within the general Mesana average.

To use the new findings to the best effect, Hevert slightly reduced the number of its offers
2.2.3 Workplace Health Management
in 2017 and held the tried-and-true programs. The range of offers is being expanded again
“Prevention" was the theme of 2016, and we offered our employees some health tests and in 2018 and we will continue to work on our concept in order to meet our employees’ needs
preventive measures. Our goal in 2017 was to look at the findings and strategically update as far as possible.
our workplace health management program
in 2018.

In addition, Hevert and two master's students


from Goethe University of Frankfurt am Main
conducted an employee survey in 2017. Both
students created a questionnaire on the sub-
ject of “Health promotion in the workplace.”
27

Exercise classes
Like in previous years, Hevert offered various exercise classes in 2017 as well. The company
based the selections on past courses that were well received.

All employees who would rather exercise at their local fitness studio can benefit from
a Hevert contribution to fitness studio visits of up to € 20.00 per month. In 2017, a total of
28 employees took advantage of this offer. This is also a good opportunity to integrate field
service staff in the concept of occupational health management.

Peteca

Peteca was popular again this year. Six to eight employees played it on a total of 34 evenings
at the community center in Nussbaum. The team welcomed three new members to the
sport.

Back fitness

To help employees with lower back or cervical spine problems, we sought a skilled partner
from the region. Since 2015, Tanja Reinhard of TV Bad Sobernheim has been coaching this
group of employees effectively, coming up with varied exercises to stabilize the back. Fun
exercises may involve the use of a Dyna-Band, seat cushions, gymnastics balls, or small balls,
or they may simply take place on the mat. In 2017, five employees took part in the course over
13 evenings.

Yoga class

The yoga class was continued in 2017 as well and was well-attended by employees. In addi-
tion to classic yoga, the instructor Silvia Hönes also presented some well-received exercises
from fascia training in 2017. The number of participants ranged between 6 and 8 employees.

Yoga class
28

In 60 days from Mainz to Berlin (pedometer campaign) 2.3. Safety is priority number one – Occupational safety and health
promotion
At Hevert, the Employer-Employee Industrial Safety Committee (ASA, Arbeitgeber-Arbeit-
nehmer-Arbeitsschutzausschuss) for safety and health at work is active on the employee
level. As the name suggests, the committee works on current topics and incidents at the
company that are related to health and safety. Particularly the development of future pre-
ventive measures and special offers relating to mental health aims to meet the company's
responsibility toward employees. For instance, preventive action regarding the means of
transport used on the business premises is intended to prevent occupational disorders
of the human muscular and skeletal system. This committee includes 5 % of employees.
(G4-LA5)

Marcus Hevert (left), Managing Director of Hevert-Arzneimittel and Karsten Kallinowsky (right) from the
Sophia Kallinowsky Foundation in front of the Hevert Daycare Center

For a number of years, Hevert has held a number of pedometer campaigns for employ-
ees. In 2017, Hevert participated in the campaign of TÜV Rhineland-Palatinate to find the
fittest company. The title – “In 60 days from Mainz to Berlin” – was perfect, considering that
Hevert opened a new office there in 2017. Employees were challenged to walk 518 km, which
is the equivalent of the route from Mainz to Berlin. Nearly all 35 participants reached their
goal and even walked a total of 20,008 km. This campaign was supported by the Hevert-
Foundation; for each kilometer walked by an employee, it donated 5 cents. In all, we donated
€1,100 for the Sophia Kallinowsky Foundation in Bad Kreuznach. The walkers were delighted,
as their efforts were not only good for their health but also served a charitable purpose. This A look into the laboratory: Only authorized employees have access
idea is always close to Hevert employees’ hearts.
29

The following work accidents occurred in 2017: As part of hazard assessments and GxP1 specifications, Hevert also defines the necessary
examinations by the occupational health physician for the individual areas and offers some
Sex Type of injury Absence additional examinations that are not required by law (see 2.2.3 Workplace health manage-
ment).
Female Radial head fracture due to a fall during a 4 days
team-building activity It should be noted that in 2017, no cases of occupational illnesses were recorded, and due
to the above measures, employees are not exposed to high morbidity or hazards. (G4-LA7)
Female Laceration to the hand from a box cutter 7 days
while opening a box In 2017, there were also no accidents of employees of external companies, temporary work-
Male Idiopathic swelling of the hand due to a fall 21 days ers, or leased staff. In case of occupational accidents, Hevert is required to send an accident
while unloading a van report with information about the sequence of events and type of injury to BG RCI (Profes-
sional Association Raw Materials and Chemical Industry). The association then classifies
(G4-LA6)
them on this basis. (G4-LA6)

Hevert strives to minimize the risk of accidents and prevent future accidents. This is achieved
The ASA conducts four annual meetings including a site inspection with the occupational by regular training on fire prevention and occupational safety, which is offered in coopera-
health physician as well as the occupational safety specialist (internal/external). The indi- tion with Dekra. Training contents include the following:
vidual workspaces are examined in great detail (ergonomic workplace design, identification
• Employee occupational safety and health promotion
of potential risks of injury, etc.). When generating so-called risk assessments for individual
• First aid
areas, each room and each machine are inspected. It is documented where a hazard may
• Office workplaces
exist, and, if necessary, corrective action is initiated. All employees are regularly trained in
• Fire prevention
the operation of machines and plants.
• Order and cleanliness = discipline
In addition, every occupational accident is discussed with the occupational safety spe- • Take a break, but do it right!
cialist and the occupational health physician in these ASA meetings. It is clarified whether
the accident could have been prevented by changes in procedures, machine safety, etc.,
and how such measures could be taken to prevent similar accidents in the future.

1
GxP denotes, in summary form, all “good practice” guidelines which have special significance in medicine,
pharmacy and pharmaceutical chemistry. The “G” stands for “Good” and the “P” for “Practice.” The “x” in
the middle is replaced by the respective abbreviation for the specific application area—for example, Good
Manufacturing Practice (GMP).
30

2.4 Employee satisfaction 2.4.3 Employee satisfaction survey


In agreement with the CSR working group, the employee satisfaction survey was not
2.4.1 Workforce representation conducted in 2017 due to personnel resource issues. The employee satisfaction survey
will resume in 2018. The 2018 survey will be updated to include a department-specific
The employees of Hevert-Arzneimittel have had their own elected representation since
questionnaire in order to obtain more informative results for each department. Participants
2009. Five employee representatives now advocate for the interests of some 190 employees
will also be given the opportunity to submit specific suggestions about critical issues.
vis-a-vis company management.
(G4-27)
In 2017, a new employee representative body was elected with six members. In the spirit of
The topic areas will remain the same:
Hevert's motto "Together naturally successful", employee representatives and the Managing
Directors work together on a basis of trust. • Collaboration within the team
• Collaboration with the supervisor
As the most important link between employees, company management, and the Human
• Development opportunities
Resources specialist department, the workforce representation has brought up and di-
• Working conditions
scussed numerous personnel-related and organizational matters and contributed to finding
• Our company values
solutions. The workforce representation is completed by a youth and apprentices spokesper-
son, who is elected for two years and specifically represents the interests of apprentices and
younger employees. The goal is to create a solid foundation for the communication between
employees at all four sites and the executives up to company management. (G4-37, G4-LA5)

2.4.2 Happy or Not?


In 2016, iPads were installed at all sites to conduct an internal "Happy or Not" analysis. Com-
parable to a mood barometer, employees can enter a simple assessment of their own work-
day on a touch pad at the end of the day in the office, lab, or in the logistics or production
sub-department by selecting from three alternative smiley faces.

In addition to the overall analysis, a site-specific analysis was generated over the course of
the year, and it was published monthly in the company's SharePoint Intranet for everyone
to view.

So far, no specific measures could be derived from the determined results since they did not
indicate any specific problem. Rather, site managers approached employees about the rea-
sons for any uptick in negative or positive "mood barometer" results for a particular month. Graph: Happy or Not?
31

2.5. Education and further training


The Hevert Employee Academy

All Hevert employees are able to take part in numerous further training courses. Further
training includes courses for further professional and personal development. It is meant not
only for employee qualification but also motivation.

The Hevert Employee Academy presents a number of training courses by subject area, man-
datory and optional training, and online and classroom courses.

Subject areas:

• GxP and Quality Management


• IT
• Mission Statement, Strategy, Organization
• Marketing and Sales
Independent thinking allowed - an open corporate culture encourages the active involvement of employees
• Market Environment
• Personnel
• Product and Therapy 2.6. Idea Management
• Scientific and Regulatory Affairs
At Hevert, independent thinking is not only allowed but explicitly encouraged. Hevert idea
• Safety
management enables employees, through the submission of ideas and suggestions for
In 2018, 723 courses were offered. improvement, to contribute their skills, knowledge and experience beyond what their actual
jobs require, for the further development of the company.
All training courses on the subject of GxP and quality management are mandatory for our
employees. In 2018, 441 courses were held on the subject of GxP and quality management, In 2017, the ideas and suggestions for improvement were submitted through a so-called
with a total of 2,093 participants. This number includes first-timers and those taking a re- ticket system. It allows employees to enter their ideas, describe the current situation, define
fresher course. Employees must repeat some of these courses at certain intervals. (G4-LA9) the desired situation, and explain how to reach it. The ideas were further processed by the
Idea Management Working Group. This group viewed the ideas and assigned them to a staff
member or specialist department responsible for the area affected by the idea. The idea was
then assessed by the responsible individuals and implemented if cost and workload per-
mitted. The idea was subsequently funded through the Idea Management Working Group.
Throughout the process, the Idea Management Working group was in contact with the
employees involved in the idea and could provide consultation and support at all times.
32

Ideas submitted, by responsible department or specialist department:

Department 2015 2016 2017 total (2008–2015) Department 2015 2016 2017 total (2008–2015)

Company Services Supply Chain Management


Controlling 0 2 0 8 Filling/Packaging in 2 4 0 12
Facility Management 0 0 1 2 Bad Sobernheim
Finances 3 1 0 7 Filling/Packaging in 1 0 1 4
Nussbaum
IT 0 0 0 1
Logistics 3 2 0 13
Personnel 3 0 0 15
Production in Bad Sobernheim 2 1 1 5
Legal affairs 0 1 0 1
Production in Nussbaum 2 1 0 7
Reception 2 1 1 8
Qualification / validation 2 0 0 11
42
Central Purchasing 1 1 0 5
Marketing / Sales / Export 57
Field Service 2 1 0 3
Quality Unit
Export 4 2 2 39
BPM 1 0 1 9
Marketing Intelligence 0 0 0 2
Quality Control 4 7 4 52
Medical Marketing 0 0 0 1
Quality Management 1 1 4 4
Trade Marketing 0 0 0 3
Qualification / validation 5 5
Corporate Communications 2 4 0 21
60
Mail order 0 1 1 3
72
Managing Director(s)
2 2 0 13
Scientific and Regulatory Affairs
13
International Regulatory Affairs 0 0 0 9
Medical Education 0 0 0 1
Medical Scientific Affairs 0 0 1 4
National Regulatory Affairs 1 0 0 6
20
33

Ideas by topic: Idea status list:

Thema 2015 2016 2017 total (2008–2015) Status 2015 2016 2017 total (2008–2015)

Saftey, cleanliness, health 3 3 1 16 Ideas received 38 32 22 278


Work simplification, working 3 3 16 Ideas funded 11 16 2 71
conditions
Ideas not funded 37 22 9 174
Product/process quality, 1 2 1 19
product ideas Ideas saved 0 0 10 10

Environmental protection 0 3 1 14 Being implemented 0 0 8 8

Energy, electricity, gas, 3 1 2 12 Opinions pending 0 0 16 16


compressed air, steam, fuels,
process water
Employee satisfaction, 9 3 1 38
motivation, social benefits,
work atmosphere
Information, communication, 5 2 1 39
customer satisfaction
Savings in raw, auxiliary, 0 3 1 8
or working materials
Savings in production processes 0 0 0 6
Savings in machines, plants, 1 1 0 4
tools, systems
Logistics 0 0 1 4
Organization, administration 4 5 0 34
Other 9 6 3 46

“An idea is born...”


34

3. QUALITY IS OUR FORMULA


Quality is the reason for Hevert’s success. The products work naturally, are of high quality
and have very few side effects.

The regulatory framework requires that all pharmaceutical companies meet high quality
standards to ensure efficacy and safety for patients.

To Hevert, however, the quality of medicinal products also depends on ongoing research and
development. Research and development, whether it is conducted in-house or with external
partners, should contribute to the safety and optimal effectiveness of pharmaceuticals to
benefit patients worldwide.

3.1 Customer health and safety


The safety of Hevert medicinal products is initially examined by the Federal Institute for
Drugs and Medical Devices (BfArM) as part of the marketing authorization procedure. After
the marketing authorization is granted, the company's pharmacovigilance2 system ensures
continued drug safety. All incoming side effect reports are entered in a database and as-
sessed by experts. In addition, the scientific literature is regularly reviewed for risks associa-
ted with the active ingredients used by Hevert. This information is then used to generate the
current risk-benefit assessment for each individual medicinal product, which may also lead
to changes in the product information, such as directions for use or the inclusion of poten-
tial side effects. The number of side effect reports is low in consideration of the number of
sold packs (less than 50 reports per year), and very few of them are serious side effects, such
as allergic reactions.

2
An umbrella term for all activities associated with monitoring the safety of medicinal products or detecting
and reducing drug risks in the clinical trials phase and after the marketing authorization is granted.
35

The labeling of medicinal products is governed by the German Medicines Act (AMG), spe- 3.2. Product improvements and launches for our customers3
cifically by § 10 AMG. For example, it includes regulations on the designation, composition,
Continuous product improvement in the form of innovative pharmaceutical forms or new
expiry date, and classification for supply (e.g., pharmacy-only for medicinal products that are
active ingredient compositions is intended to promote long-term customer retention and
only permitted to be sold in pharmacies). The statement that medicinal products are to be
attract new customers to the quality of Hevert medicinal products. These developments
kept out of the reach of children is also mandatory. Any special precautions for disposing of
are carried out in the in-house Quality Control department in collaboration with external
unused medicinal products or other special precautions to prevent risks to the environment
service providers.
must be listed in accordance with the AMG. However, due to the low concentrations of sub-
stances, such notes are not required for homeopathic medicinal products. (G4-PR3) At the end of 2017, vitamin specialist Hevert launched the Hevert Vitamin K2 100 μg for bone
health and blood coagulation. This represents another key component of the vitamin portfo-
In 2017, a number of reasons led to a delivery shortage for Hevert's Vitamin B12 plus folic acid
lio. Vitamin K is important for many physical functions. It is needed to activate blood clotting
ampoules. (G4-PR2)
factors, so is essential for blood coagulation. It also helps to regulate calcium in the body, so
At Hevert, the Quality Management specialist department is a service provider for all de- it significantly affects bone density and stability.
partments and offers assistance with the structuring of workflows and their monitoring.
Last year also marked a special anniversary for one of our top products, as Sinusitis Hevert
Preparing and supporting authority and customer audits as well as eliminating defects
SL turned 40. The homeopathic Sinusitis preparation for colds and sinusitis is suitable for
identified therein are very important annual activities. For instance, regular customer audits
the whole family and can even be used from infancy onwards. It gently clears the nose and
determine whether processes, requirements, and guidelines meet required standards. The
sinuses. Its efficacy has been clinically proven.
audits are performed by an auditor who has been especially trained for this purpose. The risk
of incidents such as the mix-up of folding boxes at a print shop is to be minimized in this International expansion continued, and new product approvals were completed in Luxem-
manner. (G4-PR2) bourg, Chile and Colombia. The first official export to China was in August 2017 for Yohimbin
Vitalcomplex, a product for sexual dysfunction caused by nervous disorders.
3
required information see 7.3

3.3 Dedicated to Naturopathy


Not only for its own company, but for the whole homeopathic and herbal medicine market,
Hevert campaigns for the preservation of the largest possible therapeutic diversity and qual-
ity of products and active ingredients. As part of this, the company works for naturopathy-
friendly regulatory conditions as well as the recognition and acceptance of naturopathic
medicines.
36

3.3.1 Research at Hevert-Arzneimittel • Project on combination homeopathic remedy


In 2017, another basic research project was launched. It aims to determine how each
In 2017, the Research specialist department merged with the Development specialist depart-
ingredient works in combination homeopathic remedies. The project is researching the
ment to form the joint “Research and Development” specialist department. This will allow
medicinal ingredients of Sinusitis Hevert SL.
for even more efficient development and research with Hevert products. In the area of basic
research as well, Hevert plays an essential role in obtaining new findings while providing a Clinical Research
solid scientific foundation for homeopathy and naturopathy. In June 2017, two successful studies were presented at a press conference for trade and con-
sumer media:
In 2017, we plan to clearly structure and allocate the support of external cooperating part-
ners in the area of science and research within the medico-scientific department to ensure • Calmvalera Hevert Study: "Evidence of the effect of Calmvalera Hevert through quantita-
that contacts can be better used and reported. In the area of research funding, a question- tive assessment of electrical brain activity during image- and video-induced cognitive and
naire was created so that external requests for grants can be assessed even more objectively. emotional stresses. A double-blind, randomized, placebo-controlled, two-arm, parallel-
design, phase IV study."
Basic research
Commitment to basic research was further expanded in 2017. Most of the work was per- The study was successfully published in the Journal of Behavior and Brain Science.
formed in three main projects and other project ideas were developed. For 2018, a symposi-
• Sinusitis Hevert SL Study: Efficacy and safety of Sinusitis Hevert SL tablets compared
um on basic research for homeopathy is in the works.
to placebo in adult patients with acute, uncomplicated rhinosinusitis. A multicenter,
• Review project: status of physical basic research in homeopathy randomized, double-blind, placebo-controlled, parallel group phase IV study.”
In 2017, the first of two planned publications were submitted and the second is nearly
The article was authored by Prof. Michalsen and published in June 2017 by the journal “Com-
complete. The first publication covers the formal review process and the statistical anal-
plementary Medicine Research.”
ysis of the assessed publications according to various criteria such as year published,
method, country of origin, etc. The second publication discusses the results. A presenta-
tion was also held on the project at the conference of the Homeopathy Research Institute
on Malta.

• Duckweed research project


The duckweed research project is a contract research project with Dr. Tim Jäger and PD
Dr. Stephan Baumgartner, both at Witten/Herdecke University and IKOM at the Univer-
sity of Bern. The experiments commissioned by Hevert pose new questions regarding
the duckweed test system, which has been proven successful in homeopathy research.
In 2017, additional experiments were successfully conducted. The first results were
presented with a research poster, also at the conference of the Homeopathy Research
Institutes (HR) on Malta.
37

3.3.2 Research grants for external cooperation and funding partners Hevert had supported one of the predecessor societies, the IGHH, since 2015. The IGNK
is a nonprofit umbrella organization for physicians, veterinarians, dentists, pharmacists,
Financial assistance, funding, and active collaboration in a wide range of committees
and therapists with an academic background. The goals of the organization are to foster
characterize the commitment of Hevert-Arzneimittel:
research and training in the field of naturopathic and cultural medicine and related treat-
• Deutsche Akademie für Homöopathie und Naturheilverfahren e. V. (DAHN, ment methods. The IGNK hosts several annual continuing education events, such as the
German Academy for Homeopathy and Natural Medicine) continuing education weeks on the island of Kos. A lot of physicians, pharmacists, and
Hevert-Arzneimittel is a supporting member of DAHN. (G4-15) natural practitioners attend this largest German-language continuing education event
each year to advance their training in intensive courses on naturopathic issues. In 2017,
• Wissenschaftliche Gesellschaft für Homöopathie e. V. (WissHom,
Hevert-Arzneimittel participated in this event for the third time. Four employees attend-
Scientific Society for Homeopathy)
ed each of the two continuing education weeks on Kos and were able to establish and
The Hevert-Foundation has been an institutional member of WissHom since 2016.
maintain contacts with the attending professionals. (G4-15, G4-16)
In addition, the company is in regular communication with WissHom. (G4-15, G4-16)
• Cooperation with the Akademie für menschliche Medizin GmbH
• Karl and Veronica Carstens Foundation
(Academy of human medicine) founded by Prof. Spitz
Hevert-Arzneimittel has been a supporting member of the Karl and Veronica Carstens
Hevert-Arzneimittel supports the Akademie für menschliche Medizin, which was found-
Foundation and the associated Fördergemeinschaft Natur und Medizin e.V. (Association
ed by Prof. Spitz. Prof. Spitz particularly focuses his work on disease prevention. He is
for the Promotion of Nature and Medicine). The Carstens Foundation promotes the
known for his work on Vitamin D and has been closely collaborating with Hevert for
scientific research of naturopathy and homeopathy. The objectives of the Foundation are
years. (G4-15)
primarily implemented by the funding of naturopathy and homeopathy research and
its publication as well as the training and continued education of physicians and other • Cooperation with DACH-Liga Homocystein (DACH Homocysteine League)
health care practitioners. (G4-15) The DACH-Liga was founded in 2003 by scientists of the DACH countries of Germany,
Austria, and Switzerland. Active members of the association include scientific and med-
• Fachgesellschaft für Komplexhomöopathie e. V. (FAKOM,
ical researchers who focus on the risk factor of homocysteine and would like to engage
Association for Complex Homeopathy)
in interdisciplinary collaboration with colleagues of various specialties in this regard.
Hevert-Arzneimittel has been a supporting member of FAKOM for many years. The
Hevert-Arzneimittel has been supporting this association since 2015. Publications about
purpose of the association is to promote medical science related to the research and
homocysteine have been a regular feature of the monthly newsletter for professionals
treatment of diseases with the aid of homeopathic complex remedies as well as the
since that time. (G4-15, G4-16)
treatment and prevention for constitutional strengthening/prevention (constitution
describes the sum of all inherited physical and mental characteristics). (G4-15, G4-16)

• Cooperation with the Internationale Gesellschaft für Natur- und Kulturheilkunde


(IGNK, International Society for Naturopathy and Cultural Medicine)
The society was established in 2016 as a merger between the Internationale Gesellschaft
für Homöopathie und Homotoxikologie (IGHH, International Society for Homeopathy
and Homotoxicology) and the Internationale Gesellschaft für Biologische Medizin
(International Society for Biological Medicine).
38

3.3.3 Support of initiatives in basic research • The working group also dealt with the implementation of the new mercury ordinance
and defined its position on mercury compounds in homeopathic medicines.
Hevert-Arzneimittel supports multiple initiatives and institutions in homeopathic basic
• In addition, the working group discussed the dosing information for new applications
research. The goal is to firmly establish homeopathy as a treatment approach and to
to register homeopathic medicines.
further expand the company's expertise.
• Further, the association provided companies with information about the progress
made in the ISO-IDMP/xEVMPD database of the EMA.
3.3.4 Active association work in complementary medicine • The working group additionally discussed new or changed pharmacopoeia mono-
graphs, the transfer of manufacturing instructions from the German Homeopathic
Working group Homeopathic Complex Remedy Research of the German Medicines
Pharmacopoeia (HAB) to the European Pharmacopoeia as well as new papers of the
Manufacturers' Association (BAH)
Homeopathic Medicinal Product Working Group (HMPWG).
Hevert-Arzneimittel is the main force behind the Homeopathic Complex Remedy Research
working group. An employee from the National Regulatory Affairs area leads the working • Joint working group "Toxicological assessments for homeopathic medicinal products"
group. She receives extensive support from the Research and Development specialist de- of the BAH and BPI (Association of the German Pharmaceutical Industry e.V.)
partment. The working group aims to generate a stronger scientific basis for homeopathic The working group is intended to facilitate an inter-company exchange of information
complex remedies. In 2017, a survey of health care practitioners on prescription practices on toxicological assessments and reviews related issues as needed in smaller working
and on so-called homeopathy-specific risks (initial worsening of and proving symptoms) groups. Hevert-Arzneimittel is continuously represented by an employee.
was conducted and evaluated. A draft is being prepared for publication. The working group
• Working group for homeopathic and anthroposophic medicine of the BAH
also cooperated with the BAH's working group for PR in order to develop the wording for the
This working group focused on updating its own website in 2017. This info platform for
patient information sheet and “Homeopathic Medicine” flyer.
homeopathic medicine has been expanded to include additional, interesting content
and is optimized for search engines. The inclusion of an active ingredient glossary on
the website has been completed. The second main activity is the creation of a patient
information flyer that provides an overview on the subject of homeopathy with simple
terminology and an attractive layout. The flyer can be given to doctors or placed in
waiting rooms, for example.
• Working group for homeopathic and anthroposophic medicine of the BAH
• Hufeland Society e.V.
• Hevert has long been a part of this working group, which met on February 1, 2017, May Hevert-Arzneimittel is regularly represented in the medicinal product commission, the
4, 2017 and October 24, 2017 to discuss current topics relating to homeopathic medicine. company forum and the general meeting of Hufeland Society e.V. Hufeland Society is the
• In 2017, the working group continued to work out the details of implementing the ICH umbrella organization of the medical associations for naturopathy and complementary
Q3D Guideline on elemental impurities for homeopathic medicinal products as well medicine in Germany and represents the interests of more than 60,000 physicians.
as the risk posed by pyrrolizidine alkaloids (PAs) in homeopathic starting materials and Its objective is to achieve the comprehensive integration of complementary medicine in
mother tinctures. the health care system. (G4-16)
39

• ECHAMP
Managing Director Mathias Hevert is member of the Board of Management of ECHAMP,
the European Coalition on Homeopathic & Anthroposophic Medicinal Products, which
advocates for the marketability of homeopathic and anthroposophic medicinal products
at the EU level. In 2017, the Board of Management again dealt with defenses against un-
fair subjective attacks on homeopathy by skeptics in various EU countries such as
Germany and the United Kingdom as well as the "List of First Safe Dilutions" for home-
opathic active ingredients. Further cooperation among member companies in the area
of PR was also initiated.

• Homeopathic Pharmacopoeia Convention of the United States (HPCUS)


An employee of Hevert-Arzneimittel is a member of the HPCUS. This non-governmental
organization is responsible for publishing and regularly updating the Homeopathic
Pharmacopoeia of the US (HPUS). The working groups "Council on Pharmacy" and 3.3.5 Participation in working groups not specific to complementary
"Standard & Controls", in which Hevert actively collaborates, intensively focus on issues medicine
of the analysis of homeopathic active ingredients, the review of pharmacopoeia mono-
• BAH Market and Self-Medication board and committee
graphs, and pharmaceutical and scientific questions about the manufacture and sales
Managing Director Mathias Hevert is active in these association committees and advo-
of homeopathic medicinal products in the US. The membership of the working groups
cates for health policy that is friendly to naturopathy and the interests of medium-sized
is international. It includes several scientists from Europe who contribute their years of
pharmaceutical companies. In 2017, the committees focused on such issues as anti-coun-
experience with homeopathic medicinal products in this cultural area and work toward
terfeiting measures for medicinal products and the significance of self-medication with
harmonization of the standards. Hevert's goal is the best possible compatibility of the
over-the-counter drugs for health care in Germany.
HPUS with the German Homeopathic Pharmacopeia. (G4-16)
• BAH Marketing Authorization Committee
Hevert has been represented by an employee in this committee for several years. The
committee meetings cover current topics on the marketing authorization of medicinal
40

products. In 2017, the committee discussed such issues as the effects of Brexit and the • BAH Committee International Market and Sales
cannabis act, and the new regulations for substance-based medical devices under The head of national and international sales takes part in the meetings of this committee.
the EU Medical Device Ordinance. Other topics included the revised EU Excipients
Topics in 2017:
Guideline, the analgesic warning ordinance and the fitness check for the Health Claim
Ordinance. • Reports on the work of the BAH
• Medication supply and self-medication in 2025 – new perspective papers by the BAH
• BAH Pharmaceutical-Technical Committee
• Communication activities of the BAH in the area of OTC
The head of the Quality Unit represents Hevert in this committee. The committee
• The new European Medical Products Ordinance – implications for the industry and
covers topics related to the manufacture and testing of medicinal products and the
patients
associated regulatory issues. Another focus lies on the pharmaceutical quality system
• Current results of the German Health Monitor
under GMP and the related subject areas such as deviation management, corrective
• Communication among committee members on export issues – experience from
action / preventive action (CAPA) and change control. The meetings focused on the
their own companies
creation of a template to evaluate the reasonable GMP requirements for the manu-
• Country reports: presentations from committee members about select export mar-
facture, review and use of excipients. There were also discussions about standards to
kets, including France, Japan and Mexico in 2017.
evaluate the environmental impact of medicinal products. Requirements for the trans-
• Invitations to external speakers regarding the committee meetings: insider reports
port of medicinal products and active ingredients (GDP) were also discussed by the
on special topics
committee. In other working groups (WG for SOPs and WG for the QM manual), the
• Presentation by the GIZ (German Society for International Cooperation) about a
revision of the published documents continued; in 2017 the WG for the QM manual
possible partnership between the German pharmaceutical industry and east African
completed its work and the 5th edition of the quality management manual of the
companies
BAH was published.
• Schneider Group: Approval of medicines in the Eurasian union
• The consequences of Brexit for the OTC industry (G4-16)
41

4. WE LOVE NATURE 4.1 Materials


As one of the leading German manufacturers of homeopathic and herbal medicines as well
Hevert is committed to the conservation and continuously optimizing its processes for the
as high-dose micronutrient preparations, Hevert uses many materials and raw materials in
careful use of natural resources.
the manufacture of its products. The employed fresh and dried plants (so-called crude drugs)
For years, Hevert-Arzneimittel has been actively committed to environmental protection as well as active ingredients for product manufacture are procured and processed under the
and sustainable business practices. The core of Hevert's holistic corporate philosophy is a aspects of sustainable management and conservation of natural resources in accordance
protective, partnership-based interaction with nature. with the Hevert company philosophy. A field of medicinal plants has been established at
the company headquarters in Nussbaum, so that more medicinal products will be manufac-
An Environmental policy based on the specifications of ISO 14001:2015 was put into force in
tured from fresh plants coming from the company's own cultivation. A greenhouse was
2015. Hevert aims to successively expand environmental management within the company.
built in 2017 to expand the cultivation of medicinal plants.
In addition to the ISO standard, the specifications of the EMAS III regulation, which is cur-
rently considered the most stringent set of rules in environmental management, are taken
into account. The environmental management system is intended to ensure that Hevert will
continue to meet current and new environmental laws. As in previous years, there have been
no environmental fines or criminal proceedings against the company in 2017. (G4-EN29)
42

In 2017, Hevert procured some 60 tons of raw material and active ingredients to manufac- 4.2 Energy
ture medicinal products and dietary supplements. In relation to the produced packages, this
Through specific energy efficiency measures and the use of renewable energies, Hevert
corresponds to a raw material use of approximately 28 grams per produced pack on a three-
wants to make a mark in environmental protection. In addition to using 100% green power,
year average. The following active substances and excipients were analyzed:
Hevert has invested in solar energy. A photovoltaic plant on the roof of the Nussbaum com-
pany headquarters feeds some 97 GJ of green power into the public power grid.
The following active substances and excipients were analyzed:
Despite steady growth, in the 2017 reporting year, Hevert kept its total energy consumption
Year Raw materials and Packages Rate [g/unit]
at almost unchanged levels. Some 10,400 GJ of power and heat were consumed. At about
active ingredients [t] produced [units]
6,100 GJ, more than half of this consumption was in the form of power. Both the number
2015 118.40 3,456,494 34.25 of produced packages and the number of employees were used as references to visualize
the annual development of power use. Switching to new packaging plants in the respective
2016 108.48 3,039,217 35.70 production areas caused some delays in production, which, among other things, resulted in
2017 59.32 4,307,897 13.77 longer machine operating times. In 2017, no additional systems were added to the produc-
tion machinery; however, in 2016 EUR 1.3 million was invested in new equipment.
Three-year average 95.40 3,601,202 27.91
Energy consumption per site:
At some 10 tons of raw material used, ethanol is considered separately every year. Hevert
strives to use bioethanol for manufacturing its products wherever manufacturing instruc- Year Electric power consumption Gas consumption Total consumption
tions permit. For more than three years, over 90 % of the ethanol used is bioethanol, and this [GJ] [GJ] [GJ]
percentage is continuously growing. Many products could be switched to 96 % bioethanol
2015 5,639 4,174 9,813
since few products require 100 % ethanol for batch preparation, which is not available in the
form of bioethanol. Ethanol is one of the most frequently used excipients (in terms of quan- 2016 6,140 4,505 10,645
tity); other raw materials cannot be simultaneously procured in "bio" and pharmaceutical 2017 6,080 4,330 10,410
quality.
Conversion factor: 1 GJ ≈ 278 kWh (G4-EN3)
Use of the raw material ethanol:

Year Total ethanol use Ethanol 96 % Ethanol 100 % Bioethanol


[kg] Total

2016 29,594.8 28,464.49 1,130.31 96.18 %


2015 28,580 27,300 1,280 95.52 %
2014 19,800 18,660 1,140 94.24 %

(G4-EN1) (G4-EN2)
43

Annual power consumption per produced package:

Year Electric power Packages produced Rate [GJ/unit]


consumption [GJ] [units]

2015 5,639 3,456,494 0.0016


2016 6,140 3,039,217 0.0020
2017 6,080 4,307,897 0.0014

Annual power consumption per employee:

Year Electric power Employees Rate [GJ/employee]


consumption [GJ]

2015 5,639 167 33.77


2016 6,140 175 35.09
2017 6,080 187 32.75

To heat the business premises and prepare warm water, Hevert uses gas, 30 % of which is
biogas.
The Hevert photovoltaic system in Nussbaum
To permit an annual data comparison, the rate of gas consumption is calculated with ref-
erence to the number of produced packages in 2017, the number of employees, and the total
area in square meters.
44

Annual gas consumption per produced package: 4.3 Water


Year Gas consumption [GJ] Packages produced [units] Rate [GJ/unit] Alongside the special water treatment required for manufacturing medicinal products, a
conscious approach to handling water resources and proper disposal of medicinal product
2015 4,174 3,456,494 0.0012 remnants and chemicals plays an important role in Hevert. Drug substances and chemicals
are separated into designated containers and properly destroyed by a special disposal ser-
2016 4,505 3,039,217 0.0015
vice.
2017 4,330 4,307,897 0.0010
The water withdrawn from the municipal power supply rose by 11 % in 2016. Production as
well as the administration area of all three company locations were included in the data.
Annual gas consumption per employee:
Special events in 2016, such as the celebrations of the 60-year company anniversary, addi-
Year Gas consumption [GJ] Employees Rate [GJ/employee] tional weekend events, and the Hevert Organic Christmas Market can be additional reasons
for the increase in consumption.
2015 4,174 167 24.99 Water consumption per site:
2016 4,505 175 25.74
Year Nussbaum [m3] Bad Sobernheim Bad Sobernheim Total
2017 4,330 187 23.16 Eckweiler Str. [m3] Haystraße [m3] volume [m3]

Annual gas consumption per square meter: 2015 4,990 2,132 511 7,633
2016 5,920 2,174 451 8,545
Year Gas consumption [GJ] Area [m2] Rate [GJ/m2]
2017* 6,098 2,239 465 8,802
2015 4,174 6,900 0.6050
2016 4,505 6,900 0.6530 (G4-EN8)

2017 4,330 6,900 0.6275 *Conditional -> Assumption + 3% yoy

(G4-EN5)
The water consumption at Hevert-Arzneimittel does not adversely affect water sources
To reduce energy consumption and save resources, Hevert has successively switched all (running water, groundwater, lakes, or similar). In addition to saving water in the bathrooms
lighting systems to LED since 2014. After the change was implemented in the laboratory (by using sinks with flow reducers, water-saving toilet handles, etc.), Hevert would like to
facilities in 2015, outside lighting was switched to LEDs, starting in Production, in 2016. This increase employee awareness of this vital resource. For instance, the use of virtual water
switchover currently saves some 144 GJ of power per year. (G4-EN6) is taken into account as well.
45

Virtual water is defined as water used in the production and manufacture of our everyday In the immediate vicinity of the well-visited insect hotel, two beehives were placed on
goods (the so-called water footprint of goods). Through the implementation of the following the extensive Hevert park premises in Nussbaum, and Hevert harvested its own honey for
measures, Hevert is making a mark in terms of "reducing the consumption of virtual water": the first time in 2017. With its big park, vineyard, and blooming field of medicinal plants, the
Hevert premises are perfect for accommodating all sorts of insects.
• Organic cotton workwear: In 2016, new pants made of organic materials were introduced
for all employees in addition to the white We Love Nature tops made of organic cotton. Beekeeping and the insect hotel are great additions to the environmental plan to stabilize
In 2017, this workwear concept was completed by shoes and blouses/dress shirts made of the small ecosystem surrounding company headquarters. Insects – especially bees and
organic materials. bumblebees – pollinate crops and other plants. Most importantly, the insect hotel and bee-
hives are supposed to raise awareness among the many groups of visitors for the sensitivity
• Due to the reduced use of substances and chemicals that have to be washed out after
of ecosystems.
each production stage, the production of organic cotton requires less water.
In keeping with the theme of bees and their great significance for an intact ecosystem, the
• Organic fruit provided to employees is purchased seasonally and regionally if possible.
environmental management working group held its first movie night in 2017 on the subject
• Cell phone collection campaign: Hevert offers employees at all sites the option of prop- of honey and bees. Employees and their friends and family, as well as local residents, were in-
erly disposing of defective cell phones, smartphones, and/or tablets. The old devices are vited to attend. Before the showing of the film “More than Honey,” guests received a wealth
recycled, which means that particularly rare earths from the devices are reused. The min- of information about bees, honey production and tasty samples of meals and snacks that
ing of rare earths requires enormous amounts of water and also minimizes the limited can be made with honey. (G4-EN13)
resources of these earths. (G4-EN9)

4.4 Biodiversity
The Hevert sites are not located in an area with high biodiversity nor border a nature reserve.
(G4-EN11)

Nevertheless, the company promotes the biodiversity of the sites. In 2016, insect hotels
were set up at the three company locations as well as in the medicinal plant gardens of the
Bad Sobernheim outdoor museum and museum of local history, which are also maintained
by Hevert. The hotels have numerous “rooms” filled with various natural materials, such as
leaves, straw, pine cones, and spruce wood with small holes. This sunny, somewhat protected
locations have just the right spot for every type of insect. The insect hotels offer native
insects the protection that they have lost due to restrictions of their natural habitats
through road construction, agriculture, etc.

Beehive at the Nussbaum Location


46

4.5 Emissions Energy mix in Germany, 2017:

According to the energy consumption detailed in Section 4.2, Hevert generates CO₂ emis-
sions. They are only indirect energy-related greenhouse gas emissions. Other emission
sources are currently irrelevant at Hevert. According to the power supplier, the conversion
factor to determine the CO₂ emissions for the 100 % green power purchased by Hevert is
about 0.0038 kg/kWh.

This results in the following emissions:

Annual CO₂ emissions per produced package:

Year CO₂-Emissions [t] Packages produced [units] Rate [kg/pack]

2015 185.1 3,456,494 0.054


2016 199.8 3,039,217 0.065
2017 189.2 4,307,897 0.044

Due to the switch to new packaging plants in the respective production areas in 2016, there Graph: Energy mix in Germany, 2017, according to Frauenhofer ISE 01/2018
were some delays in production, which also caused longer machine operating times and
a higher rate compared to 2015. Although emissions were reduced by just 10 tons in 2017,
the rate of kg of CO₂ emissions dropped significantly becausedespite additional production, Since Hevert uses a gas mixture containing 30 % biogas for heating purposes, only 70 % of
no increase in energy was required year on year. the consumed resource are included in the emissions calculation. For gas, both direct and
indirect CO₂ emissions are calculated since emissions are generated in its generation and
The following figures shows the CO₂ emissions of Hevert with the current use of regenera-
processing (factor direct 2.376 kg CO₂/kWh). (G4-EN16)
tive energies in a fictitious comparison to using the conventional power mix4 (0.546 kg CO2/
kWh) for Germany (see: BMWi). In addition to reducing the greenhouse gas CO₂ by using a high percentage of renewable
energies, Hevert can reduce its emissions by switching lighting to LEDs and by offering an
electric VW e-Golf and e-bikes for company travel between sites. (G4-EN19)

4
Conventional power is generally considered power that comes either from power plants based on the
burning of fossil fuels or from nuclear power plants. The fossil fuels used in Germany are typically coal or
lignite.
47

Hevert CO₂ emissions: In order to minimize emissions while driving, each employee takes part in eco-driving
courses, which are organized and paid by the company. The driving technique of the
eco-driving method has many benefits. It can reduce long-term fuel consumption by
15–20 % and cut accidents in half through anticipatory driving. If flights must be booked,
an emission calculator is used to determine how many climate gasses the trip causes and
a corresponding financial contribution for a recognized climate protection project is made.
In 2017, certificates for climate-neutral flights offset 15,570 kg carbon dioxide.

4.6 Water and Waste


Annual water consumption per site:

Year Nussbaum [m3] Bad Sobernheim Bad Sobernheim Total volume


Eckweiler Str. [m3] Haystraße [m3] [m3]

2015 3,540 1,919 460 5,919


2016 4,203 1,957 406 6,566
2017* 4,329 2,016 418 6,763
Grafik: CO₂ emissions of Hevert with the current use of renewable energies (RE)5 in a fictitious comparison
with use of the conventional power mix
Annual water consumption per produced package:

As a rule, Hevert employees try to travel to business meetings by train or other public Year Water consumption Packages produced Rate [m3/unit]
transport or to avoid unnecessary travel and conduct video or telephone conferences with [m3] [Stck]
partners. With the train trips alone, Hevert saved about 20 tons of CO₂. If it is not possible
to use trains or similar means of transport, employees rely on the Hevert company car fleet, 2015 7,633 3,456,494 0.0022
which consists of very fuel-efficient car models as well as the VW e-Golf.
2016 8,545 3,039,217 0.0028
2017* 8,802 4,307,897 0.0020
5
Unlike fossil fuels such as oil, coal, and gas, renewable energies are forms of energy that do not use
exhaustible resources.
*Conditional -> Assumption + 3 % yoy
48

Annual water consumption per employee: Comparison:

Year Water consumption [m3] Employees Rate [m3/unit] Key to waste Waste classification according to the 2017 [t] 2016 [t] 2015 [t]
types European List of Wastes
2015 7,633 167 45.71
150106 Mixed packaging 23.91 30.94 17.16
2016 8,545 175 48.83
180109 Pharmaceuticals except those falling 21.00 19.90 13.98
2017 8,802 187 47.07 under 180108*

(G4-EN22) 200101 Paper and cardboard 10.79 11.87 5.94


200201 Compostable waste 99.80 80.05 65.37
The generated waste increased by a total of 2 tons in 2017. Differences between the years
150107 Glass packaging 6.23 9.05 7.98
2016 and 2017 can be seen when analyzing each type of waste. The approximately 35 tons of
construction and wood scrap from demolition work on a new Hevert site in Bad Sobernheim 150102 Plastic packaging 3.30 5.71 10.01
in 2016 is compensated for by higher consumption of paper and cardboard packaging (30
150101 Paper and cardboard packaging 129.75 100.50 60.45
tons) and a reduction in mixed packaging materials (7 tons) in 2017. The amount of organic
waste (green cuttings) also increased continually due to the work on these properties and 140603 Other solvents and solvent mixtures 0.70 0.98 0.961
the cultivation of medicinal plants. Biodegradable wastes are generally used for biogas 160213 Discarded equipment containing 0.33 0.00 0.00
generation. In addition, waste generated in the other segments also increased with the hazardous components
number of packages produced. The reduction in waste per employee is explained by the
160506 Laboratory chemicals consisting of or 0.11 0.25 0.00
fact that the amount of waste did not grow significantly, The company waste can largely be containing hazardous substances...
sent for reuse or recycling. Only medicinal product and solvent waste as well as waste with
hazardous components are destroyed. 170107 Mixtures of concrete, bricks, tiles, etc. 0.00 2.31 50.82
170201 Wood 1.84 14.76 1.930
170204 Glass, plastic and wood containing 3.21 22.87 3.610
or contaminated with hazardous
substances
170904 Mixed construction and demolition 1.55 1.02 2.220
wastes
Total All waste types 302.23 300.21 240.43

*Wastes from human or veterinary medical care or research


49

Annual amount of waste per produced package: except cytotoxic and cytostatic medicinal Hevert seeks out partners based not only on their professional expertise, but also on their
products: environmental and social standards and for existing partners encourages their orientation
towards sustainability. Examples include promoting certification such as that of the Forest
Year Waste quantity [t] Packages produced Rate [g/unit] Stewardship Council® (FSC®) or the requirement to supply controlled, organically farmed
[units]
products. The partner's ethical standards, such as avoidance of biopiracy or child labor, even
in precursor products, are monitored by Hevert Purchasing by means of audits and question-
2015 240.43 3,456,494 69.5
naires sent beforehand. This way the company positively influences the purchasing behavior
2016 300.21 3,039,217 98.7 of its partners, supports them in their efforts to practice sustainability and paves the way for
2017 302.23 4,307,897 70.2 other environmentally conscious companies.

Annual quantity of waste per employee: 4.7.1 Exchange with suppliers and service providers
Jahr Waste quantity [t] Employees Rate [kg/employee] To determine the satisfaction of suppliers and service providers, a supplement to the estab-
lished partnership survey was developed as a first step. In the future, questions about the
2015 240.43 167 1,439.71 satisfaction of the respective party with the business relationship it maintains with Hevert
will be included as well. This includes general questions on satisfaction with the collabora-
2016 300.21 175 1,715.48
tion, communication, timeliness, and continuity. In 2017, the revised partnership questionnaire
2017 302.23 187 1,616.24 was sent out again. A key task will be to analyze the returns and interpret the results.
(G4-26, G4-PR5)
(G4-EN23)

4.7 Economics – procurement


The deliberate purchase of sustainably produced goods makes a long-term contribution to
protecting nature and the environment. The purchase costs of these sustainably manufac-
tured products are typically higher than those of conventional goods and therefore increase
the manufacturing costs of the resulting products. Our family-run company accepts this
competitive disadvantage. (G4-2)

Since the beginning, Hevert has worked with a broad network of selected partners with
whom we have, for the most part, maintained long-term relationships. Whenever possible,
Hevert relies on regional partners. In 2017, expenses of €1,447,820.93 were generated with
suppliers located within a radius of 30 kilometers of company headquarters. (G4-EC9)
50

5. WE LIVE PARTNERSHIP 5.1.1 Transparency is the top priority in the pharmaceutical industry
Hevert stands for transparency, trustworthiness, and reliability in the collaboration with
Our dealings with our customers and partners are characterized by honesty, loyalty,
health care practitioners, pharmacists, patients, and other partners in health care. The
friendliness and responsible behavior. Together with its partners, Hevert aims to live up to
pharmaceutical industry is often publicly criticized of unduly influencing physicians and
its promise of sustainability.
others in the health care industry. Such practices do not stand a chance at Hevert because
integrity and the focus on purely professional exchange with various cooperating partners
5.1 Compliance and Integrity have always defined the collaboration with external stakeholders and are a decisive factor
for company success.
Actions speak louder than words The impression made by a company is more intensive and
sustainable than than the effect of visual and communicative measures. In this context, Hevert initiates and supports numerous events to promote the continuing
education of physicians and other cooperating partners and to facilitate the exchange of
At Hevert, the term corporate compliance refers to the entirety of all measures that are
scientific information. The company focuses on professional discussion; leisure activities are
the basis for the rule-compliant behavior of a company, its organizational members, and its
never the focus of events, but at most appropriately complement them.
employees regarding all legal requirements and prohibitions. Furthermore, entrepreneurial
behavior should meet all social guidelines and values, morals, and ethics. The principles of collaboration with our partners have been set down in the Hevert Mission
Statement and can be viewed on our website by anyone.
Hevert-Arzneimittel strives to successfully compete on the basis of expertise, quality, and
reliability. In this process, company-specific and legal regulations must be met. However, "Small presents keep a friendship alive" – everyone likes to get presents, and individuals
where other companies have to explicitly set down new rules, Hevert has been practicing are often deserving of presents as well because they completed a task by going above and
them already: beyond the call of duty. In the future, such presents will still be permitted at Hevert – pro-
vided they are reasonable. If employees want to give a present, for example to a supplier's
• Awareness of and compliance with applicable laws and regulations
employee whose personal effort made it possible to receive an important delivery earlier,
• Respectful and inclusive dealings with colleagues and customers the present must be agreed with the appropriate head of department. This procedure is set
down by an internal policy. When receiving a present, employees are also asked to inform
• Practiced commitment to environmental preservation and the sustainable use of
their supervisor and department head about it and to decline it if the situation requires.
resources

Hevert-Arzneimittel invites all employees to use the necessary sources of information and
offers consultation to prevent violations of laws and regulations.
51

Central stakeholder groups of Hevert-Arzneimittel: 5.2 Providers/suppliers

Sales partners 5.2.1 Supply chain


Product users
The characteristics of the services we procure is of critical importance to the quality of our
Product ambassadors and
prescribers
performance and the safety of our customers. For this reason, Hevert places great emphasis
Joint ventures on a comprehensive supplier management system that focuses on quality aspects.

In so doing, Hevert must comply with the legal framework under Section 11 AMWHV (Ordi-
Customers
Equity providers nance on / Decree for the Manufacture of Medicinal Products and Active Pharmaceutical
Banks Ingredients).

Fin ovide
Media

pr
an rs
Science and

cin
ty

5.2.2 Our vendor management system

g
Research
cie
So

Associations
Hevert-Foundation
Hevert has a holistic, company-wide system for vendor qualification.
s
ee As a basis for decisions on future cooperation with the GxP vendor, we evaluate regulatory
loy
Ve p
n Em (GxP) compliance, as well as criteria related to environmental management and corporate
do
rs Managers responsibility.
Employees
Service providers In the case of established GxP vendors, the quality of the service provided by the GxP vend-
Candidates
Suppliers or must also be taken into account in the evaluation (quality of goods supplied, products
manufactured or services provided).

(G4-25)

"Celebrate the parties as they come" – in terms of events, similar guidelines apply. An invi-
tation to lunch or dinner is generally no problem, particularly if a working meal is planned.
However, invitations to luxury restaurants and hotels should always be considered as to
whether they are appropriate. If in return, the employee promises the inviting party services
or information that he or she would not have otherwise received, the invitation should be
declined. Again, in case of doubt, the supervisor should be consulted. Hevert hosts its guests
in an appropriate setting. Luxury should be avoided. (G4-57)
52

Evaluation of the GxP vendor should serve as a basis for discussions of service improvements 5.2.3 Number of rated vendors
in the various areas mentioned previously, and result in working with the best vendors in
We aim to purchase products or services for the manufacture, inspection or storage/distri-
the long term.
bution of our products only from qualified vendors.
The process of vendor management is categorized into the five core steps:
Number of rated GxP vendors 2017

Number of GxP vendors 195


Number of rated GxP vendors 100 %
Co o
joint pera Based on the approval period defined for the vendor, before the qualification expires, the
v e ti o
nt
u Quality Management department conducts a re-qualification process. The aforementioned

n/ es
l
va

r
p ro

criteria are reviewed again. The new assessment takes account of the changes vs. the prior
tion/ap

qualification period and the fulfillment of the requirements per se.


Selection In the 2018 financial year, the activities for re-qualification of our vendors will also be contin-
a l if i c a

ued with the assistance of external providers. (G4-12, G4-EN32, G4-LA14, G4-S09)
Qu

ion
at

lif
ic 5.3. Customer satisfaction and reputation
ua
Reviews/re- q
In customer communications, Hevert roughly differentiates three different target audiences.
The largest group are end users, followed by pharmacies (pharmacists and pharmaceutical-
Contract technical assistants) and health care practitioners (physicians and natural practitioners).
termination Within the company, the support of these target groups is provided by different specialist
departments, which plan and conduct measures tailored individually to each target group.

Hevert hopes to achieve a long-term increase in customer satisfaction through various mea-
sures. As part of services, regional and supraregional events, and financial commitment at
various levels, the company creates regular touch points for exchange, communication, and
relationship management. (G4-25, G4-26)
53

The reporting of customer satisfaction and creation of tools to determine customer satis- Hevert Academy for Naturopathy
faction is part of the CSR process as well. The CSR working group Customer satisfaction/
Since early 2016 and in cooperation with the Hevert-Foundation, further scientific training
reputation can develop supplementary measures and implement them with the responsible
for Hevert-Arzneimittel has been offered; it is now being handled by the new Hevert Acade-
line management. (G4-25, G4-26)
my for Naturopathy which was founded to mark the company's 60th anniversary. Alongside
on-site conferences, there are live webinars and recorded webinars on various naturopathy
5.3.1 Exchange with professionals topics.

The dialog with physicians, natural practitioners, pharmacists, and patients is particularly Moreover, each scientific continuing education course is assigned an academy code and for
important to Hevert. A field service team with 20 staff members maintains this dialog and each course taken, continuing education points are awarded – provided that the partici-
is, in turn, in close contact with office sales staff and can rapidly query additional informa- pant registered for the academy. In the future, academy participants will receive a number
tion or clarify questions. All contacts and topics of conversation, whether personal or on the of exclusive service offers and discounts based on the continuing education points earned.
phone, are recorded in a so-called CRM system. CRM systems are software specially tailored For instance, academy participants will have access to exclusive scientific learning content
to customer relations management. Through continuous entries, topics that were of in- and documents, or can attend continuing education sessions for a reduced fee. Academy
terest to the specific customer, that could be expanded upon, or mentioned unfulfilled participants who successfully complete a block of course units will also receive prestigious
wishes can be traced back. All regulations relevant to data protection take top priority. In certificates of continuing education.
addition, a free hotline provides a competent consulting team of pharmacists and natural
practitioners to answer questions about Hevert medicinal products, therapeutic areas,
and the use of medicinal products every day and to provide support through the collective
expertise gained from years of experience. (G4-26)

With comprehensive service, information and continued education offers, Hevert supports
physicians, natural practitioners, and pharmacies in meeting the growing demand of pa-
tients for natural medicinal products with few side effects. To strengthen expertise in
therapy and consultation, the Hevert website offers a central point of contact. (G4-26)
54

Events and continued education for professionals: Overview of the continued education events held in 2017:

Symposia for pharmacists and pharmaceutical-technical assistants Number of


In 2017, three pharmacists' symposia were held, of which two had a parallel program for
Hevert pharmacy symposia 5
returning participants (alumni), and two symposia for pharmaceutical-technical assistants.
In all, Hevert-Arzneimittel welcomed 161 participants to the two-day symposia. The goal Hevert naturopathy conferences 3
is to not only provide customers with further knowledge about naturopathy but to also
Pharmaceutical technical assistant symposia 2
strengthen the company's reputation, increase customer loyalty to Hevert, and ultimately
increase sales. Invitations to the event were passed out by the field service staff to provide Continuing education for pharmaceutical 2
opportunities for contact and topics for discussion during subsequent visits following technical assistants new in 2017)
the event as well. This year, two continuing education courses for PTAs were also held for Total lectures 147 (- 12.5 % compared to 2015)
55 participants.
Classroom lectures 131 (- 6.4 % compared to 2015)
In 2018, two pharmacy symposia will be held with alumni programs, along with two sympo-
Online lectures 16 (- 4.3 % compared to 2015)
sia for pharmaceutical-technical assistants. (G4-26)
Consulting services 7.185 (+ 11.2 % compared to 2015)
Naturopathy Conferences

The Hevert Naturopathy Conferences have been established for many years and are always The company also continually receives direct feedback regarding the satisfaction of
tailored to an audience of health care providers. The fact that pharmacy staff members pharmacists and health care practitioners through the analysis of a survey drafted spe-
regularly participate as well is certainly due to the interesting topics. In 2017, five naturo- cially for this purpose that is distributed at trade fairs, events, and company tours.
pathy conferences were conducted. In 2018, the conferences will be distinguished by cus- (See figures in Section 5.2.5)
tomer group. Two “Hevert naturopathy conferences” for the target group of natural practi-
Live webinars
tioners and three doctors’ conferences are planned. (G4-26)
Alongside on-site conferences, Hevert-Arzneimittel offers live webinars and recorded webi-
nars on various naturopathy topics.

In 2017, a total of 30 live webinars were offered on the internet. With 1,997 active partici-
pants, the average participation rate per webinar was 71 participants, which is a very good
result. Thus, Hevert-Arzneimittel reaches many participants from the medical field using
various channels.

The range of scientific continuing education courses will be expanded in 2018 under the
Hevert Academy for Naturopathy name and assisted by a new software program.
55

5.3.2 Exchange with end users 5.3.3 Company tours for all target groups
Digital Media In 2017, a total of 37 company tours were conducted, 20 for professionals and 17 for con-
sumers. In all, 821 participants visited Hevert at its Nussbaum location. After a welcome
The online Hevert "We Love Nature Magazine" about health, and
speech and presentation of facts about Hevert, both Hevert image films were shown and
homeopathy as well as various product guide pages for end users
visitors then got a tour of the production facilities. The groups received further information
combines information from a wide range of areas, such as holistic
about naturopathic treatments and Hevert-Arzneimittel. Depending on the visitor group,
well-being, natural healing methods, news from research, herbal
the event includes a greater or lesser number of professional presentations. A company tour
pharmacy, living environments, and natural indulgences. Through
lasts between one and four hours.
these channels as well as social media, particularly Facebook, Hevert strives to inform, criti-
cally discuss, enable diversity of opinion, and invite to dialog. All visitors are invited to enrich In all, Hevert welcomed 406 experts (pharmacists, pharmaceutical technical assistants,
the conversation with their ideas, suggestions, and criticisms. (G4-26) natural practitioners, physicians, student nurses, and pharmaceutical-technical assistants
and natural practitioner schools and associations) and 415 consumers. (G4-26)
Regional events for end users

By organizing the Organic Christmas Market in 2017, Hevert continued to put on a successful
event that has become a fixture in the event calendar of the Nahe valley. With the Organic
Christmas Market, the company sets an accent for greater sustainability and for organic
products. As a unique event in the Nahe valley, the market features creative treasures as well
as many healthy delicacies to eat there or give as presents, all in organic quality.

Employees could have volunteer hours added to their time accounts or donate the hours
worked. In all, €1,350 was collected and donated to the Sophia Kallinowsky Foundation in
Bad Kreuznach. (see also 5.3.2) (G4-26)

Hevert Pharmacy Symposium 2017

Hevert Organic Christmas Market in 2017


56

5.3.4 Customer satisfaction survey What areas do you perceive Hevert-Arzneimittel to be committed to?

The company also continually receives feedback through the analysis of a questionnaire
70 41 29 Regional commitment
written for this purpose, particularly regarding efforts in the area of corporate social re-
sponsibility, which are also intended to increase customer satisfaction. This was employed 105 64 41
Employees
at various events in 2017. Altogether, 358 questionnaires were filled out, 211 of them by health 90 56
34
care professionals and 147 by end users. (G4-26)
Social Commitment
165 108 57
The first part of the questionnaire, "How important is it to you that a company values the
following aspects?", contains questions about the respondent and identifies the individual Naturopathy
attitude toward CSR-related areas. In the overall assessment, the responses "very important" 150 98 52
Nature /
and "important " were combined as indicating agreement and hence great significance environmental protection
of the respective aspect. On the other hand, "less important" and "not important " were 169 106 63
Quality
combined as indicating rejection or little importance.
2016 Total Therapists Consumers
Eighty-three percent of all health care practitioners and 69% of all end users agreed that
companies "preserving traditions" was of great importance. The "quality of products and Graph: Analysis overview – "What areas do you perceive Hevert-Arzneimittel to be committed to?"
services" is the highest priority for 100 % of all respondents. The "social commitment" of
companies is considered important by 92 % of all health care practitioners and 90 % of all In your opinion, which area fits Hevert-Arzneimittel best?
end users, particularly "sustainable management" with ecological aspects (98 % agreement
among health care practitioners, 98 % agreement by consumers). 36 23 13 Regional commitment
52 34 18
The second part of the questionnaire examines the extent to which Hevert-Arzneimittel
50 22 Employees
is externally perceived by each interest group to satisfy these aspects and which of them 28
customers believe best fit Hevert. 48
126 Social Commitment
78
The questionnaires are continuously evaluated to determine any action to be taken.
Naturopathy
99 46
53
Nature /
environmental protection
115 63 52
Quality

2016 Total Therapists Consumers


Graph: Analysis overview – "In your opinion, which area fits Hevert-Arzneimittel best?"
57

5.4 Local communities and social commitment To complement donation requests addressed to Hevert, the family-run company actively
approaches social institutions and associations, particularly through the Hevert-Foundation,
Hevert would like to help those who are less fortunate to share in the success of the compa- which was established for this purpose. In the relatively short time since its establishment,
ny, so it takes responsibility by supporting charitable causes. the Foundation has been able to select steady partners who will receive long-term support.
In the selection of partners, the established assessment criteria are also taken into account,
Since the family-run company has always considered itself a strong partner in the Nahe
and they are regularly fully met.
region, Hevert has decided to distinguish between requests for donations and sponsoring
from the immediate vicinity of Hevert headquarters in Nussbaum (radius of less than 50 km) In addition to the more general requests, the family-run company intensively supported the
and those from elsewhere. The decision to support a request is not arbitrary, but is based on following projects and organizations in 2017:
established criteria, both for regional requests and those from beyond.
Processing of medicinal product donations

Due to the refugee situation throughout Europe, increasing requests for donations of medi-
5.4.1 Supraregional involvement
cinal products were already received since the end of 2015. Because not all requests can be
In 2017, the family-run company received many requests for donations or sponsoring from met, the requests had to be coordinated, and an equitable distribution had to be ensured.
associations and organizations from all over Germany and abroad. The support of such su- In a workshop with various departments held in early 2016, a process was established that
praregional requests was considered on the basis of the following criteria: Support of the represents the internal processing of medicinal product donations, assigns responsibilities,
socially disadvantaged, increase in national recognition, reference to the sector and confor- and results in faster processing times. For instance, in 2017 the “Town Hall for Lüneberg”
mity with the Hevert mission statement (vgl. 7.2.1 Supplementary tables). was supported.

The following overview results from this evaluation:

Total number of requests Pledge Denial

Financial support 6 2 4
Donations in kind 47 47 0

In pledging to provide financial support for a measure or to make donations in kind for an
event, any resulting promotional benefit plays no role. The amount of requests that have to
do with the assessment criterion "support of the socially disadvantaged" is rather low. Only
about half of all requests deal with the support of socially disadvantaged groups of people
in a wider sense. The figures are even lower for requests "relating to the pharmaceutical
sector." Only one third of requests related to health.
58

5.4.2 Regional involvement In addition to the more general requests, the family-run company intensively supported the
following projects and organizations in 2017:
Regionally, Hevert aims to increase the attractiveness of the Nahe region as a place to live
and work as well as enhance the regional recognition of Hevert-Arzneimittel and preserve Running for charity
the heritage of Emanuel Felke.
Along what might be the most beautiful corporate run route in Rhineland-Palatinate, with
In 2017, the company also received a multitude of donation or sponsoring requests from a distance of nearly five kilometers, 4,444 runners and a very motivated Hevert team, the
the region. As described, the decision to support a request is not arbitrary, but is based on eighth Bad Kreuznach corporate run was held again on Thursday evening, June 1, 2017. The
established criteria: Close proximity to the company headquarters (less than 50 km dis- event was all about fun, exercise, motivation, team spirit, and the 17-person Hevert team was
tance to the Nussbaum headquarters), increase of regional recognition, preservation of the not disappointed by its own performance.
Felke heritage, cost assessment (amount of internal staff and financial resources required to
Over the years, the Bad Kreuznach corporate run has earned a permanent spot on Hevert's
implement), and conformity with the mission statement. (See 7.2.2 Supplementary tables).
calendar in Nussbaum. With the slogan of “More Drive for Life” emblazoned on bright yellow
The following overview results from this evaluation: running shirts, the team gave its all in the heat and humidity.

Total number of requests Pledge Denial

Financial support 20 11 9
Donations in kind 14 13 1

The majority of all inquiries, sixteen to be precise, come from the immediate vicinity of the
company headquarters. The headquarters or location of respective institutions, associa-
tions and clubs or other applicants are no further than ten kilometers away from Hevert.
In pledging to provide financial support for a measure or to make donations in kind for an
event, any resulting promotional benefit plays a subordinate role. Unfortunately, the percen-
tage of inquiries that refer to the evaluation criterion "Preservation of the Felke heritage" is
very low. Still today, a large number of the formulas upon which Hevert medicines are based
were created in collaboration with students of the famous Pastor Emanuel Felke, one of the
pioneers of naturopathy and the co-founder of complex homeopathy. Felke practiced for
many years in Bad Sobernheim, not far from Hevert’s current headquarters. Thus caring for
this personal heritage is important to Hevert and plays a role in the assessment of requests.

2017 corporate run in Bad Kreuznach


59

Figures on the run: What does climate change mean, anyway? At this year's climate protection conference, the
team from the environmental campus, meaning the Institute for Applied Material Flow
• 4,444 runners started at 6:30 p.m.
Management (IfaS), gave the third grade classes of the Monzingen primary school practi-
• 4,413 timed themselves
cal knowledge about climate protection over the course of three days. A role-playing game
• 45 % female runners
showed the kids what climate change does. One child plays the role of the earth and when-
• 55 % male runners
ever new inventions by human beings create more greenhouse gases, he must put on an-
• 301 companies
other coat. The "earth” gets pretty warm in the process. The children are primarily instructed
Each year, facilities or associations are supported with the Bad Kreuznach Company Run. about carbon dioxide (CO₂) as a greenhouse gas. However, they also learn that CO₂ has
Each individual registration fee automatically includes 1 EUR that goes 100 % to the fund- “siblings” that also contribute to climate change. (G4-SO1)
raising project. This year, the Sophia Kallinowsky Foundation was chosen.

Cooperation with Monzingen elementary school

• Climate education concept

A climate protection conference...for grade schoolers? – for the second year in a row, Hevert-
Arzneimittel sponsored a climate conference in March for the third graders of the Mon-
zingen grade school. For three school days, the experts from the environmental campus of
Birkenfeld were on site. The interactive program showed the kids what climate change is and
what all of us can do to protect the environment and stop climate change.

Since 2008, the primary school in Monzingen has been active with climate protection proj-
ects. Hevert-Arzneimittel is a strong partner and sponsor of the school in its efforts. “We
notice that these events do some good,” said school director Petra Kohrs. “We have energy
detectives in all classes that take turns ensuring electrical equipment is properly shut down,
the lights are off, and the faucets are not still running. It’s fun for the kids and they look for
'energy thieves’ at home too.”

Mona Dellbrügge from the IfaS shows students how an electric car is charged
60

Adventure day for fourth graders a number of team-building activities, such as the “ladder to heaven.” The ladder's rungs
can be up to 12 m high and the team helps two climbers. Climbing the rungs is team-
For the sixth consecutive year, the fourth graders of the elementary school took a break work! Of particular note, the higher the climbers go, the greater the distance is between
from their classrooms on two June days to attend a workshop with the cooperating part- the rungs – and they can be reached only with the help of team colleagues. If a team
ner Hevert-Arzneimittel. Around sixty pupils visited the Hevert company headquarters in member does not feel up to the task, this opinion must be respected, in line with the
Nussbaum in order to experience the family business and homeopathy up close. Instead themes of helping, trusting and respect
of a company tour, a contest awaited them: In three workshops, their knowledge of home- • The Dr. Wolfgang Hevert Prize is an advancement award given out by Hevert-Arzneimittel
opathy, homeopathic active substances and the human body was put to test with playful GmbH & Co. KG in cooperation with the Hevert-Foundation. Since 2006, the Dr. Wolf-
assignments. gang Hevert Prize is awarded every two years. The grant
amounts to € 10,000. The deadline for the submission of
projects was June 30, 2018. Scientific and non-commercial
6. GENERAL INFORMATION ON THE study projects in English or German dealing with questions
regarding European naturopathy and associated therapy
REPORT AND OUTLOOK FOR 2018 approaches, such as homeopathy, could be submitted. The
study should deal with preclincal, clinical or basic research.
The sustainability report is generated annually and reviews the 2017 business year (1 Janu- Criteria for receiving the award include the originality of
ary – 31 December 2017). When generating the report, Hevert applied the GRI guidelines of the topic, the quality of the study or trial protocol, the
the Global Reporting Initiative, particularly for the selection and definition of performance possible relevance for the improvement or the acceptance
indicators. In addition, Hevert already attempted to optimally implement the GRI reporting of a therapy approach and the scientific usability of the
principles. (G4-28, G4-30, G4-32) expected results. The choice of topic, however, is free.

In the process, weaknesses were identified that are to be eliminated in the 2018 and subse- No external audit of the sustainability report has been conducted.
quent reports. To ensure that Hevert strategically determines, tackles, and implements the (G4-33)
relevant sustainability aspects of its own actions, the following measures are planned:

• During the materiality analysis performed in January 2018, further operational objec-
tives were defined in the areas of economy, environment and social issues. These will
be handled by the CSR working groups or are in the pipeline.
• The environmental management working group will hire an intern for the topic of
environmental management systems.
• The customer satisfaction / reputation working group will look at a major stakeholder
survey.
• The CSR team is planning a Hevert Mission Statement event for all employees. On this
day, the focus will be on the Hevert Mission Statement. It will be put into practice with
61

6.1 Contacts 6.2 GRI Index

Ivonne Atzler Company portrait GRI G4 Indicator Reference


Assistant to the Managing Directors / CSR team leader
Phone: +49 6751 910-115
E-mail: iatzler@hevert.de Strategy and Analysis G4-1 Preface Managing Directors 4, 5
(G4-31) G4-2 Effects, risks, and opportunities 14, 23, 49
Organizational profile G4-3 Name of the organization 15
G4-4 Brand, products and services 17
G4-5 Headquarters of the company 15, 16
G4-6 Countries in which the organization 18
is active
G4-7 Ownership structure and legal form 15
G4-8 Sales markets 18
G4-9 Size of the organization 14, 20
G4-10 Employee indicators 20
G4-12 Supply chain 52
G4-15 Support of charters, principles, 37
and initiatives
G4-16 Memberships in associations 37, 38, 39, 40
Involvement of G4-25 Determination and selection of 51, 52, 53
stakeholders stakeholders
G4-26 Involvement of stakeholders 52, 53, 54,
55, 56
G4-27 Important topics for stakeholders 9, 30
62

Company portrait GRI G4 Indicator Reference Company portrait GRI G4 Indicator Reference

Report profile company G4-28 Reporting period 60 Environment


management
G4-30 Reporting cycle 60 Materials G4-EN1 Employed used by weight or volume 42
G4-31 Contact point 61 G4-EN2 Secondary raw materials as a 42
percentage of total material use
G4-32 In orientation on GRI guidelines 60
Energy G4-EN3 Energy consumption 42
G4-33 External auditing 60
G4-EN5 Energy intensity 44
Company management G4-34 Leadership structure 19
G4-EN6 Reduction of energy use 44
G4-37 Consultation procedure 30
G4-EN8 Water consumption 44
G4-38 Composition of the control organ 18
G4-EN9 Water withdrawal significantly affec- 45
G4-39 Chair of the control organ 18 ted water sources
Ethics and integrity G4-56 Values, principles, standards, 6, 7, 8, 9, 10, Biodiversity G4-EN11 Locations near nature preserves 45
and norms 11, 12, 13
G4-EN13 Protected or renaturalized habitats 45
G4-57 Internal and external procedures 8, 51
regarding ethical behavior in Emissions G4-EN16 Indirect THG emissions (scope 2) 46
compliance with the law
G4-EN19 Reduction of THG emissions 46
Economics
Waste Water and Waste G4-EN22 Total volume of wastewater 47, 48
Company portrait G4-EC9 Percentage of expenses spent on 49 discharge
local suppliers
G4-EN23 Total weight of waste 49
Compliance G4-EN29 Value of significant fines and 41
non-monetary penalties
Total G4-EN32 Number of vendors reviewed 52
63

Company portrait GRI G4 Indicator Reference 7. ATTACHMENT


Social
7.1 Glossary
Employment G4-LA1 Staff fluctuation 21
GxP:
G4-LA2 Benefits 22
GxP denotes, in summary form, all “good practice” guidelines which have special signifi-
G4-LA3 Rate of return to the workplace 21 cance in medicine, pharmacy and pharmaceutical chemistry. The “G” stands for “Good” and
G4-LA5 Formal employee committees 28, 30 the “P” for “Practice.” The “x” in the middle is replaced by the respective abbreviation for the
specific application area—for example, Good Manufacturing Practice (GMP).
Occupational safety and G4-LA6 Number and type of accidents 29
health promotion Complementary medicine:
G4-LA7 High morbidity or risk of disease 29
G4-LA9 Continuing education 31 Complementary medicine involves diagnostic or treatment procedures that are outside the
mainstream of conventional medicine but, as the name suggests, aim to complement con-
G4-LA14 Number of vendors reviewed 52 ventional medicine. Complementary medicine differs from alternative medicine in that it
Local communities and G4-SO1 Involvement of local communities 9, 10, 11, 12, does not aim to replace conventional medical procedures. Unlike alternative medicine, com-
social commitment 13 plementary medicine strives to achieve synergistic effects through the combination with
conventional medicine.
G4-SO9 Number of vendors reviewed 52
Conventional power:

Conventional power is generally considered power that comes either from power plants
based on the burning of fossil fuels or from nuclear power plants. The fossil fuels used in
Germany are typically coal or lignite.

Micronutrients:

Micronutrients include some 45 vitamins, minerals, and trace elements as well as several
thousand substances of plant origin (secondary phytochemicals).
64

Neural therapeutics: 7.2. Required information


Neural therapeutics ("nerve block agents") are substances used for local anesthesia such as Vitamin K2 Hevert 100 μg – dietary supplement
procaine. They are injected into or close to nerves to block the transmission of pain signals.
Do not exceed the recommended daily intake. Dietary supplements are not a substitute
Sometimes this can achieve long-term pain relief.
for a balanced, varied diet and a healthy lifestyle. If taking anti-coagulants with coumarin,
Pharmacovigilance: you should first consult a doctor before using this product. Ingredients: Anti-caking agent
microcrystalline cellulose, hydroxypropyl methylcellulose, anti-caking agent magnesium
An umbrella term for all activities associated with monitoring the safety of medicinal
salts from fatty acids, menaquinone (Vitamin K2).
products or detecting and reducing drug risks in the clinical trials phase and after the mar-
keting authorization is granted. Sinusitis Hevert SL

Power from renewable energies: Sinusitis Hevert SL The indications are derived from the homeopathic remedy profiles. They
ID: 4904226 · 10/2018 Photos: Carsten Costard, Fotolia, Stiftung Lesen, Gregor Schuster, Torsten Stilz, United Nations

include: Inflammation of the nasopharynx (nose and throat) and the sinuses (sinusitis).
Unlike fossil fuels such as oil, coal, and gas, renewable energies are forms of energy that do
not use exhaustible resources. The increased use of renewable energies is an essential part Yohimbin Vitalcomplex
of enhancing sustainability. Using solar, wind energy, water energy, bioenergy, or geother-
Yohimbin Vitalcomplex The indications are derived from the homeopathic remedy profiles.
mal energy can reduce CO2 emissions and simultaneously the dependence on fossil fuels.
They include: Sexual problems with nervous disorders. - In case of persistent, vague or newly
In Germany, laws are regularly adopted to promote the use of renewable energies and in-
occurring complaints, consult a doctor, because they may indicate diseases that require
crease energy efficiency (e.g., Renewable Energies Act (EEG, Erneuerbare-Energien-Gesetz),
medical evaluation. Contains 54% alc/vol.
Renewable Energy Heating Act (EEWäremeG), Energy Saving Act (EnEV)).
For risks and side effects read the package leaflet and ask your doctor or pharmacist. Impor-
Sustainable Development Goals:
tant note: All information is based on the marketing authorization of the medicinal product
The Sustainable Development Goals (SDGs), or Objectifs de développement durable in in Germany.
French, are political objectives by the United Nations meant to ensure sustainable develop-
ment on an economic, social and environmental level. The goals were defined on the basis
of the development process for the millenium development goals (MDGs) and took effect on
January 1, 2016, for a term of 15 years (until 2030).

United Nations/www.globalgoals.org