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stay well

services that change lives

Live better for longer
Impact Report 2018

The theme of this year’s Impact Report is ‘Live better for longer’… essentially this is what
Staywell hopes our users achieve, through engaging with our services. Our regular users tell us
they benefit from what we do – and recognise the difference we make.

2018 marks the end of the second year and beginning of our third year of running Regent
House, and the Woodhatch and Banstead Centres in Reigate and Banstead. Progress has been
made in developing each centre, growing the numbers attending and developing the services
that each centre has to offer, but much still remains to be done.

Partnership work around Kingston Coordinated Care and our relationships with local third
sector partners are stronger than ever. We see successful partnership working as critical if a
sustainable difference is to be made in the communities where we work. Going forward we will
continue to make partnership working a priority.

Kingston Community Furniture, which has an important remit for both reducing waste and
supporting households on low incomes, continues to evolve. Both the shop and the warehouse
have had a busy year.

Financially, the last year has been a challenge. Essentially, having no uplift in funding for our
longer-term contract work for the past ten years, combined with the repercussions of austerity,
means increased pressures on charities like ourselves. We face pressures to keep prices as low
as possible while costs continue to rise. Nevertheless, our focus is, and always will be, on the
quality and standards of the services we provide – demand for which continues to grow.

Internally, we have moved forward with our digital transformational ambitions, but we have
also had setbacks and delays. Over the coming 12 months we will roll out our new integrated
digital platform, which will provide the foundation on which we will build more personalised
services to support people in future.

With the right help and support it is even possible to live better for longer with dementia. The
numbers of people who have been through our dementia awareness programme has now
reached over 1,800; this programme aims to take away the stigma and the fear that many
people have about dementia as well as informing people how and where they can access help
and support.

The changes we’re making and the challenges we face are both part of the same ambitious
agenda – to help and support an increasing number of people to ‘Live better for longer’.

Kew Gardens outing group

yy Create extra value for our service users yy Increase sales through our Kingston
through greater collaboration between furniture shop.
service areas. yy Play a leading role in the development of
yy Add capacity to our Information, Advice ‘Dementia Friendly Kingston’.
and Advocacy service through skilling up
‘Thank you for just “being there”
more front-line staff.
yy Develop new initiatives in our Reigate and when we needed support.’
Banstead centres, through working in yy Further develop our befriending and social
partnership. engagement activities, working in
yy Offer new and interesting activities to partnership with Kingston Housing.
isolated older people via our partnership yy Utilise our new in-house finance team to
with charity Humanity First UK. improve operational efficiency across all
yy Take forward our digital transformation
programme to improve impact
management across all services.
yy Play a leading role as a partner in the
delivery of the Kingston Coordinated Care
yy Continue to provide a wide range of high
quality services that make your life greater.
Our volunteers help people get online

yy Played a leadership role in taking forward yy Attracted over 1,500 regular users to our
the ‘Active and Supportive Communities’ Reigate and Banstead centres.
strand of Kingston Coordinated Care, yy Launched our new Befriending and Social
working with Kingston Voluntary Action Engagement project in sheltered housing,
and 10 other voluntary sector groups. following our previous successful pilot and
yy Helped local residents successfully apply tender.
for income and benefits worth £756,356, yy Improved the financial sustainability of our
£600,000 of which is ongoing annual Help@Home service, providing an average
income. of 1,100 hours of support per month.
yy Provided information, advice and advocacy ‘We honestly don’t know how we
to 1,063 individuals.
would have managed on our own.’
yy Provided regular day services, to over 450
people, alleviating social isolation and its yy Continued development of our new CRM
consequences. system which will enable improved
yy Supported an average of 122 people every understanding of our service provision and
month through our community team, an how to further improve customer care.
increase of 25% on the previous year. yy Delivered the last series of our award-
yy Raised understanding of dementia, with winning Fit as a Fiddle programme, due to
over 1,800 Dementia Friends in Kingston funding being withdrawn
borough created through our Dementia yy Added almost £530,000 worth of value to
Development programme. our services thanks to the input of over
yy Established a refurbishment workshop in 260 trained volunteers.
our community furniture warehouse.

Scouts dementia friends

yy Continue to promote the importance of ‘Thank you for all you have done for
prevention in the context of our role in me, I would have had no idea how to
Kingston Coordinated Care. proceed. You have made a big
yy Continue to create extra value for our
difference to my life.’
service users through greater collaboration
between service areas. yy Review Kingston Community Furniture, to
yy Focus on financial sustainability and ensure we focus on activities that both
reducing our operational deficit, whilst generate funds, and have the greatest
continuing to innovate. benefit to the local community.
yy Re-launch our Handyperson service thanks yy Work with our local partners to align our
to funding from the Garfield Weston dementia development work with Kingston
Foundation and the Sobell Foundation. coordinated care.
yy Renew the Advice Quality Standard yy Seek funding to support the development
accreditation for our Information, Advice & of volunteering across the organisation.
Advocacy service. yy Roll out our digital platform to improve
impact management across all services.
‘Thank you so much for your help this
yy Launch our new website, and use this to
morning. I feel that there is light at increase engagement with our supporters.
the end of the tunnel.’ yy Review the way we set objectives and
yy Raise the quality of the services provided in measure performance, in order to better
our Reigate & Banstead community centres manage our impact.
and reach out wider into the community to yy Continue to provide a wide range of high
increase participation. quality services that make your life greater.

Bausch and Lomb staff volunteering day

stay well
services that change lives

Staywell is an independent charity, working across the areas of Kingston upon
Thames, Reigate & Banstead, and Surrey.
We have over 70 years’ experience of supporting people to live safely and
independently, in their own homes, and over the years have won awards for this,
including, in 2013, the prestigious national Charity Award for Social Care and Welfare.
How to contact us:
Staywell, Raleigh House, 14 Nelson Road, New Malden, KT3 5EA
Tel: 020 8942 8256 Email:
Registered charity no. 299988 Company no. 2272550