Competency Matrix

Competency and Skill Building for Success

You Will Learn to Manage Your Personal, Family and Professional Life
In these pages, I am going to pen down a few very important things for you. If you learn and practice them, you are sure to become very effective. With that enhanced effectiveness, you will be able to manage your entire life very successfully. You will manage all aspects of your life: personal, professional, family and social. More than 100,000 people from all walks of life have attended my talks, presentations, seminars and workshops (around 35000 hours of speaking engagements). A large numbers of them tell me that they are benefited.

Effectiveness: All about Desire, Knowledge and Skill
Personal and professional effectiveness means that you can perform a particular task or activity in a superior manner, better than the best benchmark currently available for that task/activity or at least, you should be able to match up with it. It may not be possible to reach that excellence level from the level where you are at present, all of a sudden. However, you can improve upon your effectiveness gradually from your current status to the newly defined status. You will have to follow a standard operating procedure (SOP or a process) for that. First, you should have a desire to improve in that particular task/activity. You can take a horse to water but can not make it drink water unless the horse has desire to drink water. Same with human beings too. Secondly, you should learn the relevant knowledge pertaining to that task. There is lot of knowledge for every task. Some one has written a 200 pages book titled "how to do a great handshake". And, then you should practice that task again and again. Practice makes a man (and woman) perfect. There is no short cut to practice. There is no short cut to knowledge and desire also. If you wish to excel in shaking hands with people, first learn from that 200 pages book (make sure that the stuff is authentic) and keep on shaking hands with every one you meet.

then. Great Success There are 4 levels of competencies or skills: 1. It will happen to you. No success Some Knowledge + Some implementation = Some Effectiveness. And who doesn't? So. you will score 10 on 10 in shaking hands and it will become your habit. choose a skill and perfect it. Knowledge alone is no guarantee for achieving great levels in skills or competencies. And. automatically. Unconsciously incompetent: Ignorance (example: you are not even aware that there are some proper styles of swimming) 2. They rehearse and rehearse and try to make it perfect. family and social life and you got to be damn good in them if you wish to excel. when you have a desire to pick up any skill and become the best in it. You do need skills of all sorts to become successful in your personal.Ultimately. practice. Excellence in Competencies/Skills You will be able to achieve the excellence in any skill or competency only if you rehearse or practice the learned skill a large number of times. I mentioned that "practice" makes a man (and a woman) perfect. Why do you think that the soldiers and their officers in the armed forces walk smartly (as compared to large numbers of civilians)? Simply because they are given the knowledge on how to walk smartly. Excellence in Any Skill is All About "Practice" In the earlier paragraphs. Some Success Great Knowledge + Great Implementation = Great Effectiveness. get the required knowledge to perform that skill correctly and then. they walk every day for hours together in their daily parades/drills. professional. Great Results. You will internalize that skill. Implementation of knowledge is the name of the game. So. Consciously incompetent: Acceptance of incompetence and creating a desire to learn . No results. they learn the standard operating procedure (SOP. practice and practice. Some Results. effortlessly. the process) on walking smartly. in the superior most manner. Its true. Great Knowledge + Zero Implementation = No effectiveness.

You have to learn as to how to walk smartly and then practice walking using that knowledge. So choose the skill you need to and so. To dance (artistically) needs the skill of dancing artistically. Doing Every Verb of a Dictionary Needs Skill To sit (properly and decently) needs skill of sitting properly and decently. To make love (in satisfying manner) does not happen the very first time. wish to develop and learn about its theory and practice it. personal. Hard skills are to do with the technical skills and soft skills are the behavioral skills. family and social activities/tasks/projects. You have to learn the right way of sitting and then keep doing it that way every time you sit. Consciously competent: Gaining the knowledge about the skill to be mastered and begin practicing the knowledge gained (example: gaining knowledge on how to swim using proper styles of swimming and start swimming using the right styles of swimming) 4. Both types of skills are required for carrying our your professional activities effectively and . Unconsciously competent: Keep practicing the knowledge gained till you gain mastery in the skill (example: you have now become an expert swimmer since you have been swimming using the proper styles of swimming over number of hours and you can now give yourself 9 on 10 or even 10 on 10) For greater success in life. To walk (smartly) needs the skill of walking smartly.(example: you accept that you do not swim properly and you will like to learn the correct styles of swimming) 3. you should try to reach the unconsciously competent level in the skills required by you for your professional. You got to learn its theory and then practice it and every time improve upon the way you do it in order to gain the right kind of expertise in it. efficient and successful in your life and your professions. Soft Skills and Hard Skills You will need to sharpen your soft skills as well as your hard skills in order to become effective. (The professional dancers rehearse hours and hours before they are ready to perform in front of an audience or a camera). Good luck.

Then. They have followed and implemented certain processes and guidelines for speaking more effectively. you may find that some people are more effective in speaking than others. family and social life. preparing a balance sheet. These skills make all the difference. Soft Skills and Hard Skills: More About Them Hard skills are technical skills. how do you communicate with the people. Technical skills are obvious and people learning them find it easy to understand and follow the processes of acquiring these skills. Each person may have his or her unique requirements. People who acquire soft skills of high order are more sophisticated. However. you will need to feel motivated about developing those skills. These soft skills are behavioral in nature. you are already doing them. more reformed and are found to be more successful in every walk of life. Say. They are also required to be successful in your personal. For example. Mere technical skills allow you certain degree of success. You will have to acquire the right kind of knowledge about those skills and then keep on practicing. also try to perfect your soft skills. It did hot happen to them accidentally or automatically. . You can achieve higher degree of success if you equip yourself with soft skills too. one wonders as to what is there to learn in soft skills. You can do a still better job of your chosen professions if you also acquire proficiency in those soft skills which are required to perform your jobs better. Therefore. carrying out a surgery etc. you are there to win the world. do you manage your time well and so on. I have emphasized earlier that there is no short-cut to master the skills. Here is the answer. You should first identify as to which soft skills and hard skills you need to develop. Soft skills make a difference in the external and internal personalities. communication. can you work as a team member.efficiently. working on a particular machine for a particular process in a manufacturing workshop. The people who speak more effectively have learnt and practiced to speak effectively. But if you look around. You must have proficiency in these skills in order to become a good professional in your chosen fields and to earn decent living. You have been speaking and listening from the very young age and so. acting in a television serial or a cinema film. in addition to perfecting your hard skills. how empathetic you are with the people you come across. Once having identified them. one may think as to what is there to learn more and how to learn. how good are you in making business presentations. Like writing programs for computers. more cultured.

Developing your competency matrix: By your self analysis and taking help of others (your friends. Analyse the competency gaps: By doing steps 1 & 2. So. go ahead.Competency Matrix. ways and means to pick up and pull up your skills/competencies found as gaps. For each skill/competency that you need to improve. find out the hard and soft skills/competencies you should possess in order to be successful in your professional and family roles. Do not bother to look at those skills/competencies which are not appearing in your competency matrix (step 1) though they may look good or your friends may be good at them. Implementation and practice are the essential aspects of building skills/competencies as emphasized earlier. brothers and sisters. Map your own competencies against the competency matrix requirements: Check out if you have those required skills/competencies and are they at the desired level of proficiencies. you will go from strength to strength and in the same period of time. Bridge the competency gaps: Now is the time to act on the identified gaps (step 3) in skills/competencies. Pull up there. Look out for the sources and resources and also. follow the above-mentioned SOP (model) and become the highly skilled/competent person in your chosen roles and become successful in lifeprofessional. parents. Do not worry about other skills/competencies outside of your competency matrix (step 1). Competency Mapping. say once or twice every year of . if you concentrate on your competency matrix (step 1). 3. professional associates. You will also know the skills/competencies which you already have but not at the desired levels of proficiency. Write down these gaps. personal. Don't waste your energy and time in picking them up or improving them. 2. So. 4. you will reach to excellence level. spouse. in a focused manner. you should work out a clear cut time line based action plan. don't attempt to become mediocre in the skills/competencies not required by you for your success but become excellent in all the skills/competencies required by you for your success. You will have to work on this model quite frequently. you will reach only to a mediocre level from your existing poor level. is a four stage model: 1. Try to reach the desired levels of proficiency in a well defined time span. Write them down. However. Gap Analysis and Competency Building The model to build up your hard and soft skills/competencies and gain excellence in them. you will come to know your skill/competency gaps. bosses etc). family and social. Which are the skills/competencies that are totally absent in you and you should pick them up fast because they are critical to your success. If you work on them.

therefore keep re-skilling yourself in all those skills required for your effectiveness and success. Some jobs become extinct or may become less lucrative or less paying or you may lose interest in your existing activities etc. In that case. If you stop practicing at those skills. you can not rest after achieving high levels of proficiency in the skills required for your personal. caring and also. You may like to be a multi skilled person. Upscaling the Skills and Multi-skilling In today fast changing world where almost everything is changing at a mind boggling pace. yet. They are your bread and butter skills. Keep practicing those. professional. creativity etc. Hard skills are more rational types and soft skills improve your emotional intelligence.your life. family and social life. So. the legalities of his job. I have emphasized the importance of acquiring and mastering the soft skills. a tourist guide has to know the technical aspects of his job like showing his tourists the right places in a proper sequence with authentic commentary on them. professional. Soft skills make you more cultured. For example. You may like to work in two types of jobs or pursue career in two or more professions. techology. . family and social activities. you will deteriorate in those skills. you have to be skilled in more than one sets of skills. Therefore. you have to be alert and look out for more potential opportunities. Its like sharpening the saw every now and then. the safety aspect of his tourists etc. interpersonal relations with tourists. understanding. Soft Skills Earlier. he will be more in demand and earn more if he also has the necessary soft skills for the job like manners and etiquette. We call it multi-skilling. a coder or a computer programmer may like to upscale his skills to work as a system analyst or a business analyst or a programming/project manager. business practices and many other things and that will impact on your competency matrix. upscaling in the associated field is the key for long term staying power with lots of career satisfaction and so. empathic. more sophisticated and reformed. humor. So use re-skilling. Re-skilling. the family happiness. Hard skills are important and you should never undermine them. There will be changes in profile of jobs. upscaling the skills and multi-skilling to your advantage. social activities. For example. You will soon realize that the existing job profiles are constantly changing. I am giving below a fairly comprehensive list of soft skills for your guidance. You must try to find out what soft skills you should choose to acquire and develop for success in your personal.

Leading 39. Safety 43. Problem solving and process orientation 22. empathy. Big picture thinking and strategic thinking 40. Decision making 21. Assertiveness 9. Goal setting and result orientation 20. Internal motivation and passion 5. drive and self initiation 6. Motivating others 41. Convincing 31. Consensus building 37. Integrity 10. Time management 19. Stress management . Dependability and reliability 17. Coordinating 24. Action orientation. body language. Interpersonal skills 27. Organizing 23. Conflict management 29. Delegation 25. Conducting meetings 38. Mentoring 34. listening. Coaching and developing people 32. Observation 2. Presentation 30. Openness and flexibility (paradigm shifting) 4. Trustworthiness 11. Dealing with ambiguity 18.1. Intellectual horsepower and learning 13. Self development 7. Communication (speaking. Know yourself (introspection) 3. Counseling 33. Conviction 15. Composure and self presentation (appearance. Team work 35. Negotiation 28. Controlling 42. Team building 36. Self confidence 8. manners and etiquette) 12. writing) 26. Creativity and innovation 14. Moral courage 16.

you have to go through the cycle of gaining authentic knowledge of that skill. till that skills gets internalized in becomes your habit (I wrote about this model of skill building in detail. Then. understanding the process (the SOP) of building that skill. practicing it and practicing it till you get the mastery over that skill. . practicing it.Go through the above list very carefully and tick out the soft skills where you need to pull up yourself. in earlier paragraphs). practicing that skill following the process (SOP).

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