1.

You are planning a structured troubleshooting approach for an IP phone

registration
issue. You just defined the problem; what is your next step?
a. Consider the possibilities.
b. Gather the facts.
c. Create an action plan.
d. Implement an action plan.
2. You just finished resolving an outage issue in the voice network. Which of the
following should you do as a follow-up measure? (Choose three.)
a. Reboot the devices to ensure the issue does not reappear.
b. Document the solution.
c. Document the root cause of the issue.
d. Document the changes made to the system.
e. Document the next change window for follow-up.
3. You are troubleshooting an IP phone registration issue. You verify that the IP
phone
is receiving an IP address with Option 150 from the DHCP server. What should the
phone do next after this point?
a. Reboot with a new configuration.
b. Contact the TFTP server.
c. Register with the CME router.
d. Update its firmware.
4. A Cisco IP phone is plugged into an Ethernet wall jack. The phone does not
respond to
the connection. What should your first area of troubleshooting be for this
situation?
a. Verify that the voice VLAN is assigned to the port.
b. Enable CDP on the interface.
c. Verify PoE configuration.
d. Ensure that you are using Category 6 Ethernet cable.
5. You believe one of your Cisco IP phones has not been assigned to the correct
voice
VLAN. What symptom is typically seen when this occurs?
a. The IP phone has unforeseen call restrictions or permissions.
b. The IP phone displays �invalid VLAN� on the screen.
c. The IP phone continually reboots.
d. The PC attached to the IP phone loses network connectivity.
6. After a Cisco IP phone determines its voice VLAN configuration via CDP, what
does
it do?
a. The phone reboots in the new VLAN.
b. The phone sends out a DHCP request tagged with the voice VLAN number.
c. The phone sends out an untagged DHCP request.
d. The phone queries for a TFTP server in the new VLAN.
7. An IP phone boots and displays �Registration Rejected� on the screen. What is
the
most likely cause of the issue?
a. The CME router has no appropriate ephone configuration.
b. An ACL is blocking access to the CME router.
c. The TFTP server is not serving the correct files.
d. The MAC address of the phone is in the disallow list.
8. What command can you enter to watch CME process calls as digits are dialed?
a. show dialpeer voice
b. debug dialpeer voice
c. debug voip dialpeer
d. debug voice dialed
9. What is the one-way delay requirement Cisco recommends to achieve high-quality
voice calls?
a. 100 ms
b. 150 ms
c. 200 ms
d. 250 ms
10. What command can you use to verify QoS operations and packet statistics on a
specific interface of your CME router?
a. show run
b. show qos interface
c. show service-policy interface
d. show policy-map interface