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Welcome to the EMC Data Domain Operating System 5.2 Hardware Differences Training.

Click on the Supporting Material link to download a PDF version of this eLearning.
Click the Notes tab to view text that corresponds to the audio narration.

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Revision Date: 30/04/2012


Revision Number: MR-NWN-FDDOS52H

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Upon completion of this course, you will be able to:
• Describe key new features and benefits of the EMC Data Domain DD990 system
• Compare and contrast system configurations and upgrade options
• Identify new and updated internal components and field replaceable units (FRUs) for
the DD990 chassis
• Rack, cable, and service the Data Domain system

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The EMC Data Domain DD OS 5.2 Hardware Differences training course provides information
necessary to distinguish new DD OS 5.2 features with previous versions, both in terms of
software and hardware changes or updates. This course focuses on new hardware and related
updates.

This course is intended for EMC internal employees and partners such as EMC Solutions
Architects, Technical Consultants, Implementation Engineers, Technical Support Engineers and
others providing services and support for Data Domain systems.

The content is positioned to compare what’s new or different with existing features, functions,
and hardware. Due to this, prior experience with Data Domain technology and equipment is
assumed.

Before attending this course, you should have completed the following courses:
• EMC Data Domain Technology and Systems Introduction
• EMC Data Domain System Administration
• EMC Data Domain System Installation

Visit http://education.emc.com

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Here are the main modules in this course. The duration for each module is an estimate because
some modules have learner-controlled interactions in addition to chances to check your
knowledge as you progress through the course. Set aside at least two hours to fully complete
this training.

To get credit for completing this course you must pass an online exam with a score of 80% or
higher.

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This module focuses on:
• Describing the features and benefits of the new DD990 system
• Differentiating between DD990 configurations
• Comparing and contrasting specifications for the DD990
• Evaluating storage capacity limits and the licenses required
• Recognizing performance and capacity improvements

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Here’s an updated view of the complete Data Domain product family. This table illustrates the
range of currently marketed Data Domain deduplication storage systems.

The product line is extended in the DD OS 5.2 release with the addition of the following new
hardware platform:
• The EMC Data Domain DD990 Storage System

This new hardware platform fulfills high-end customer application performance and capacity
requirements.

Another change coming with DD OS 5.2 is for the DD Archiver.


DD Archiver is now called EMC Data Domain Extended Retention software option (or DD
Extended Retention).

What’s Changed?
EMC Data Domain Extended Retention software option, formerly known as DD Archiver, is
now a software license option. It is important to understand that the terms DD Archiver and DD
Extended Retention refer to the same capability. Installing the DD Extended Retention software
option license on a DD990 increases the capacity of the system for long-term retention. Notice
that DD Extended Retention software option is only available for DD860 and DD990.

Take a moment to review this information and move forward when you are ready.

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DD990 Appliance
A new appliance targeted for high-end customer applications
• Scalability: Base and expanded configurations available
• Field upgrade for DD990 and DD860 to DD Extended Retention now supported with DD
OS 5.2

DD Extended Retention software option license


A new software option license targeted for long-term retention of backups. This was formerly
known as DD Archiver.
• VTL protocol now supported
• Improved ingest and migration performance
• Enhancements to Data Movement

New System:
• Benefits from DD OS 5.2 performance and capacity enhancements
• Available as a factory-configured solution in the new Data Domain Rack with EMC Data
Domain ES30 expansion shelves

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Key differences between the DD990 and a DD990 with DD Extended Retention software option
configuration are highlighted in bold.
• Quad-socket, 10-core Xeon processors (Westmere-EX)
• Two memory configurations available
 Base: 128 GB supports up to 360 TB raw, 285 TB usable
 Expanded: 256 GB supports up to 720 TB raw, 570 TB usable
• External expansion using ES30 and ES20 shelves
 Three quad-port 6 Gb/s SAS HBAs for external connectivity
 Connectivity up to 24 shelves, or up to max capacity
• Four I/O slots for data access connectivity
 Up to four dual-port 1 GbE NICs, optical
 Up to four quad-port 1 GbE NICs, copper
 Up to three dual-port 10 GbE NICs, copper with SFP+ interface
 Up to three dual-port 10 GbE NICs, optical with LC interface
 Up to three dual-port 8 Gb Fibre Channel VTL HBAs
 Simultaneous usage of NIC and VTL cards
• Two 2 GB remote-battery NVRAM with Battery Backup Unit
• New! Field upgrade to DD Extended Retention now supported!

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Key differences between the DD990 and a DD990 with DD Extended Retention software option
configuration are highlighted in bold.

• Quad-socket, 10-core Xeon processors (Westmere-EX)


• Memory configuration
 256 GB supports up to 1.68 PB raw, 1.34 PB usable capacity
• External expansion using ES30 and ES20 shelves
 Four quad-port 6 Gb/s SAS HBAs for external connectivity
 Connectivity up to 56 ES30 shelves, or up to max capacity
• Four I/O slots for data access connectivity
 Up to four dual-port 1 GbE NICs, optical
 Up to four quad-port 1 GbE NICs, copper
 Up to three dual-port 10 GbE NICs, copper with SFP+ interface
 Up to three dual-port 10 GbE NICs, optical with LC interface
 Up to three dual-port 8 Gb Fibre Channel VTL HBAs
 Simultaneous usage of NIC and VTL cards
• Two 2 GB remote-battery NVRAM with Battery Backup Unit
• New! VTL protocol now supported on systems with DD Extended Retention software
option license for DD OS 5.2.

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Let’s quickly review the benefits a DD Extended Retention platform delivers for our customers.

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The DD Extended Retention software option is now available on two hardware platforms: the
DD860 and DD990.

ES20s and ES30s provide various storage capacities based on configuration.

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These tables provide a quick comparison between the DD Extended Retention supported
platforms.

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Review the hardware specifications for the DD990 Model.

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Here is how the DD990 and the DD880 platforms compare. Take a moment to review this
information.

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Here's an overview of the performance and capacity benefits of the new system running DD OS
5.2. Take a moment to learn about these benefits and when you are ready, let's take a closer
look at each platform.

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The table provides stream count comparisons between a few models to illustrate the three-
times increase in performance.

The number of streams supported for each model varies with the amount of memory installed
and the size of the NVRAM. The streams shown assume each model has the maximum amount
of memory that is supported.

In general, a stream is the byte-stream associated with a file being written for a backup (write
stream) or read for a restore (read stream).

A replication stream is associated with a replication context.


• A source stream is a replication context on a source system that replicates data to a
destination system.
• A destination stream is a replication context on a system configured as a destination
that receives replicas from a replication source.

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This section goes into detail regarding performance improvements achieved with DD OS 5.2.
Take your time in this section to click through each panel.

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Here are some caveats to be aware of regarding the performance improvements achieved
when running DD OS 5.2.

Avoid very low shelf count:


• System performance will be limited by I/O, and the DD990’s high powered CPUs will be
essentially wasted.

Achieving such a high stream count means snapshots and filesys syncs can take longer.

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Here’s a summary of the key points covered in this module:
• Features and benefits of the new DD990 system
• DD990 configurations
• Specifications for the DD990
• Storage capacity limits and required licenses
• Significant performance improvements

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Can you?
• Select the base memory configuration of a DD990
• Compare the capacity of a DD990 with 256 GB of memory running DD OS 5.2 to the
capacity of the DD890
• Choose which additional license is required when a DD990 system, with the DD
Extended Retention software option license, has an active tier that needs to go above
144 TB of raw capacity
• Select the correct comparison between two Data Domain platforms with DD
Extended Retention software option
• Compare the stream count of a DD990 with 256 GB of memory running DD OS 5.2 to
the stream count of the DD890

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This module focuses on:
• Front and back panel features and functionality
• New components and options
• Proper PCI card slot assignment rules
• Optional Cards for VTL and Ethernet NICs
• Location of all internal components and FRUs

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DD990 chassis enclosure:
• Chassis Model –
 Height is 4U – 19” width EIA four post rack; weighs 110lb|50kg
• 11 PCI-e Slots
 1 internal Disk Controller (SAS LSI 3081E-R in Slot1 - fixed)
 2 NVRAM with battery backup unit (Slots 3 & 7 - fixed)
 3 (or 4 with DD Extended Retention option) quad port SAS HBAs LSI 9201-16e
• 4 CPUs (Intel Westmere-EX 10-core E7-4870@2.4Gz)
• 4 HDDs (4 x 600 GB SAS disk drives)
• 8 DRAM Memory Risers per chassis
 8 GB DDR3 DIMMs (16 or 32 depending on configuration)
• 8 System Cooling Fan Modules
• 4 Power Supply Units (850W, IEC-C14 for 100-240 V, 50-60 Hz)
• Admin console and Ethernet access
• IPMI SOL capable for remote power management
• Supports both ES20 and ES30 expansion shelves (6 chains, 4 deep)

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Let’s take a closer look at the features and functions of the front control panel.

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Click through this guided image in the online module to learn more about front control panel
features and functions.

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Let’s take a closer look at the front panel’s disk drives and service bays.

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Click through this guided image in the online module to learn more about front panel disk
drives and bays.

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We’ve covered the front panel so we’ll look at the back panel now. The back panel components
include power supply units, management card connections, and PCI slots.

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Click through this guided image in the online module to learn more about back panel
components which include:
• Power supply units
• Management card connections
• PCI slots

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Back Panel Comparisons – Other Models: DD640, DD670, DD860, and DD890

Intelligent Platform Management Interface (IPMI) is a standard for monitoring and controlling a
machine remotely and independently from the operating system. This system management is
typically handled by a BMC (Baseboard Management Controller) which is like a second
computer inside your server with access to things like fan speed information, power control,
system event logs, and SOL also known as Serial Over LAN which when combined with a serial
console gives you a fully BIOS-capable remote console. IPMI is thus a protocol for interfacing
with the BMC, and SOL is the remote access mechanism.
Notes:
• SOL operation requires a healthy system BMC.

For more information on setting up and using IPMI SOL, see:


• Administration Guide to use Enterprise Manager to configure IPMI for a remote Data
Domain system and issue power management commands to that system.
• Command Reference Guide to use DD OS ipmi commands to configure IPMI for a
remote Data Domain system, issue power management commands to that system, and
use SOL to view the boot sequence of the remote system (required to enter diagnostics
mode).

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Back Panel Comparisons – Other Models: DD880
Take a moment to compare the layout and other differences between these two models.

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In this section we will take a detailed look at these internal components for the DD990
Controller.

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The DD990 has four high-powered Intel Xeon E7-4870 CPUs.

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The DD990 has four hard disk drives with more internal space.
Standalone (Dataless head)
• DD OS boot and logs
• RAID 6 across 3 disks + 1 spare
• Hot-swappable

Hard disk tray is identical to DD880 but they are not interchangeable.

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SAS 2.0 HBA LSI 9201-16e
• Four external mini-SAS ports
• PCIe Gen 2 x 8 system interface
• Single LSI SAS 2 controller ASICs
• Full height HBA
• New Firmware
Supports dual path shelf connectivity
Better performance
• SAS Link speed is 6 Gbps between
HBA and ES30 shelves
DD990 has 3, DD990 with DD Extended Retention has 4 HBAs

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We’ve talked about what’s new inside, now lets look at the additional system components.

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Here are the types of NICs and HBAs available for populating certain slots in the DD990 chassis.

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Several networking enhancements are also included in DD OS 5.2.

The Quad-port copper 1 Gb Ethernet Adapter enables an increased number of 1 Gb ports on


each supported Data Domain system. This increase port count enables customers to physically
isolate network ports for data access, replication and system management. The ports can also
be used in DD Boost deployments with the Advanced Load Balancing and Link Failover feature
to enable higher performance access if 10 Gb Ethernet access is not possible.

Replaces existing Intel Gigabit E1G44ET


• No functional or performance difference
• Different driver than existing quad-port Intel Gigabit

The Intel E1G44ET2 quad-port NIC card is:


• Supported on DD140, DD160, DD610, DD620, DD630, DD640, DD670, DD860, DD890,
DD990
• Available for new system orders and upgrades on these supported platforms

Intel E1G44ET2 is not supported on these platforms:


• Not supported on DD660, DD690, DD690g, DD880, DD880g, or GDA systems
• Not supported on earlier models: DD120, DD2xx, DD4xx and DD5xx

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Click through this interaction in the online module to learn answers to frequently asked
questions regarding the ET2 Intel quad-port 1 Gb NIC.

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The DD990 system has five slots available for optional Ethernet NIC cards and three for VTL
HBA cards. The DD990 with DD Extended Retention software option has four slots available for
optional cards.

The available Ethernet NIC cards are:


• Dual port copper 10 Gbps Ethernet PCI NIC with SFP+ interface for copper direct attach
cable.
• Dual port copper 10 Gbps Ethernet PCI NIC with LC connectors for 10 G Base-SR multi-
mode fiber.
• Dual port optical 1 Gbps Ethernet PCI NIC with LC connectors for 1000 Base-SX multi-
mode fiber.
• Quad port copper 1 Gbps Ethernet PCI NIC with 1000Base-T ports.

See the “Network Management” chapter in the Data Domain Operating System
Administration Guide for help configuring any Ethernet interface.

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This table compares a DD990 and a DD990 with DD Extended Retention.
Notice that Slot 8 in the DD990 with DD Extended Retention is assigned to use the fourth SAS
HBA card.

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This table shows the quantity allowed, the proper slot, and the order of installation for each of
these card types.
For a DD990 with DD Extended Retention configuration:
 EMC slot number 8 is populated with an LSI 9201‐16e SAS HBA.
For non-DD Extended Retention configurations:
 Slot 8 should always be the last used because if the slot is empty it makes it easy to
add a SAS HBA and upgrade to the DD Extended Retention configuration.
 Using VTL cards - the valid configuration is limited to three FC HBAs.
Option card population rule on DD990:
• QLogic QLE2562 Fibre Channel HBAs are added first, starting at slot 6. Additional QLogic
Fibre Channel HBAs are added to slots in the following order: 10, then 11.
• The Intel X520‐DA2 NICs are first added to slot 11. Additional Intel X520‐DA2 NICs are
added to slots in the following order: 10, 6 then 8.
• X520‐SR2 NICs are added after the QLogic Fibre channel HBAs i.e. to slots 6, 10, 11 then
8.
• If only one Intel E1G44ET2 NIC is used it goes into slot 2. Additional Intel E1G44ET2 NICs
are added after the X520‐SR2, i.e. to slots 6, 10, 11 then 8.
• In all cases slot 8 is used last. The intent of this rule is to allow the addition of a SAS HBA
to support upgrading to the DD Extended Retention configuration.

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Here is a concrete example of what we just learned from the data in the tables on the past few
slides. Already from this output we can see this is not a DD Extended Retention system because
slot 8 is empty.

Also we can see that the remote-battery NVRAMs are located in slots 3 and 7.

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Remote-battery NVRAM In DD990 Systems:
• DD990 has two remote-battery 2 GB NVRAM cards, in slots 3 and 7, and they connect
to one BBU.

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The PCI Retention bracket aligns each PCI card in the chassis and accommodates full and half-
height cards.

To remove the PCI retention bracket, follow all instructions in the technical support document
called DD990 PCI Card Replacement or Upgrade.

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DD990 systems contain eight (8) memory riser boards.
The DD990 with 256 GB memory and DD Extended Retention systems contain 4 x 8 GB DIMMs
for each riser, while the DD990 with 128 GB of memory contains 2 x 8 GB DIMM for each riser.
Systems with the base memory configuration may be upgraded with additional DIMMs to
support the maximum possible amount of external storage. The DD990 with DD Extended
Retention comes standard with 256 GB memory.

With previous systems, prior to DD990, replacement DIMMs are shipped as pairs and both of
the DIMMS in a pair must be replaced - even if only one DIMM failed. For example in a DD880,
if one of the matched pair DIMM A1/DIMM B1 fails, both must be replaced.
With a DD990 system, only the failed DIMM needs to be replaced if it is an ECC Correctable
Error.

Notes:
• Only trained and qualified personnel should be allowed to install or replace this
equipment.
• During the procedure, wear a grounding wrist strap to avoid ESD damage to the
equipment.
• To service the system, set it on a solid workbench; do not service a system while it is
attached to slide rails that are extended from the rack.
• For replacement or upgrade DIMMs, use only DIMMs from a Data Domain memory
spares kit.

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EMC Data Domain Support recommends using Offline Diagnostics tool when having memory
failure issues to diagnose the problem first.

To replace a DIMM, follow all instructions in the technical support document called DD990
DIMM Replacement and Upgrade.

Upgrades
Refer to the technical support documentation
• Remove each riser to add DIMMs to the 1A and 1C slot locations on the riser.
• Remove one riser at a time, add the DIMMs, then install that riser before removing the
next memory riser.

Notes:
• The DD990 with 128 GB configuration uses only DIMM 1B and DIMM 1D on each
memory riser.
• The DIMM slots within a memory riser are labeled as pairs. Four locations on each
memory riser are used: slots 1B and 1D plus 1A and 1C.
• DIMM slots 2A, 2B, 2C, and 2D are not supported nor used.
• DIMM 1B and DIMM 1D are a pair as are DIMM 1A and DIMM 1C.
• For a failed DIMM, remove only the riser containing the failed DIMM.

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DD990 Data Domain systems have eight fan modules, the numbering and location in the
chassis is shown.

Fan modules are not hot-swappable and require the system to be shut down before replacing.
Be sure to identify the failed fan before shutting down the system and removing the system
from the rack.

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Identify the failed fan before shutting down the system and removing the system from the rack
by using these commands:
# enclosure show fans
# alerts show current

To replace a fan, follow all instructions in the technical support document called DD990 Fan
Replacement.

Go to this secure site and login: https://my.datadomain.com


From the Documentation page, select Part Installation Guides, then select the Data Domain
product from the menu. This document is included in the list of documents for DD990 product.

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DD990 systems have four, hot-swappable power supply units that are accessible from the back
panel of the chassis. When facing the rear of the unit, the power supplies are numbered 4
through 1, from left to right.

A Data Domain system needs a minimum of two functional power supply units to power up
and remain operational. Any two of the four power supplies can properly operate the system.
You can replace power supplies while the system is running as long as two power supplies are
functional.

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This command shows the status of power supplies.
enclosure show powersupply

This command also displays a message if a power supply fails:


alerts show current

To replace a power supply, follow all instructions in the technical support document called
DD990 Power Supply Replacement.

Always replace a failed power supply as soon as possible. With a running system, swap the old
and new power supplies within five minutes to ensure proper air flow and to avoid overheating
the system.

Note:
• Have the replacement power supply unit on hand before removing an existing power
supply.
• If an LED shows amber (fault) but the enclosure show powersupply command does not
identify the failure, contact EMC Data Domain Support.

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The power supply unit LEDs provide indications of the status of power supplies. Always replace
a failed power supply as soon as possible.

To replace a power supply, follow all instructions in the technical support document called
DD990 Power Supply Replacement.

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Notice that there are two hot-swappable Field Replaceable Units:
• Power Supply (* as long as two of the four PSUs are functioning)
• Hard Disk Drive

The rest of the FRUs require a system shutdown. Always follow the instructions in the Part
Installation Guides when replacing components.

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Here’s a summary of the key points covered in this module:
• Front and back panel chassis features
• New components and options
• Proper PCI card slot assignment rules
• Optional VTL and Ethernet NIC Options
• Location for all internal components and FRUs

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Can you?
• Recognize which DIMM riser slots in a DD990 System are used
• Identify which slot in a DD990 should always be populated last, according to PCI slot
population rules
• Select the DIMM riser slots used in a DD990 System with 256 GB of memory
• Select the two field replaceable units which are hot-swappable
• Recognize the eth0d port that allows IPMI SOL remote management, given an image
of the DD990 back panel Management connections
• Recognize the system that shows the slots properly numbered, given two images of
the DD990 back panel
• Identify on the logical location of a hard disk drive as you face the front of the DD990
system
• Use the slot population rules for a DD990 to match components to proper slots

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This module focuses on properly racking and cabling systems.

Upon completion of this module, you will be able to:


• Plan for system installation in a new rack
• Rack mount Data Domain systems
• Cable external storage expansion units using SAS-cabling rules
• Mix ES20 and ES30 shelves properly in a system expansion or new installation

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Before we get into racking systems, here’s a quick comparison of several systems and shelf
configurations based on the number of SAS cards, chains, shelves per chain, maximum number
of shelves, and usable storage capacity.

Proper capacity planning is an important prerequisite to racking a system.

An exception of note, DD890 shelves per chain also depends on DD OS version:


• 3 shelves – DD OS 5.0
• 4 shelves – DD OS 5.1
• 4 shelves – DD OS 5.2

A Data Domain system cannot exceed its maximum raw external shelf capacity, regardless of
added shelf capacity.

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Review this comparison between ES30 and ES20 expansion shelves before we discuss racking
systems.

Each shelf chain, also called a set or string, must contain either all ES20 shelves or all ES30
shelves.

Refer to these hardware guides before racking or expanding a racked system:


• Expansion Shelf and Hardware Guide for Legacy Systems DD OS 5.X (this is the ES20
Hardware Guide)
• ES30 Expansion Shelf Hardware Guide
 Note: Instructions for mixing ES30 and ES20 shelves
are detailed in the ES30 Hardware Guide.

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Overview of the Data Domain Rack
• Hardware specifications for Data Domain rack
• Supported systems and options
• Installation and Implementation services
Rack mounting the DD990 System
• DD990 system and shelf configuration rules
• DD990 kit Information
Rack mounting the DD890 and DD860 Systems
• System and shelf configuration rules

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Here’s an overview of the Data Domain Rack Solution.

Overview
• EMC Titan 40U Rack with DD branding
• Preconfigured DD990 in rack
• ES30 preconfigured option for DD860/DD890 systems (controller will ship separately)
• Empty Rack option
Shelves
• ES30 Expansion Shelves will be an option to be pre-installed at the factory in the Data
Domain Rack
 Maximum 12 ES30s per rack
Rack
• Selectable power cords (standard to EMC)
• Optional rack stabilizer (standard to EMC)

Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 59


The Data Domain Rack simplifies on-site installation and provides a common rack experience
for customers.

Simplified On-site Installation


• Provides “Enterprise Class” solution
• Faster installation
• Allows more time for customer training
Common Rack Experience
• Offers an EMC / Data Domain branded rack
• Leverages EMC design including power and packaging
• Leverages EMC set-up and documentation

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Review the physical specifications for the Data Domain Rack.

• 40 RU / 2 Meters tall
• 24 inches Wide X 39 inches Deep X 75 inches Tall
• NEMA 19-inch standard equipment mounting
• EIA-310D round mounting holes
• Weight
 Empty Rack ~ 380 lbs (173 Kg)
 Maximum device ~ 2,100 lbs (953 kg)
• Branded Console Panel
• Filler Panels
• Rear Door
• Removable Side and Top Panels
• Casters (front are fixed, rear swivel)
• Dual 4.8 kVA redundant AC power distribution

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Review this information on pre-installation and power connectivity.

DD860/DD890 SAS Connectivity


• No changes between the current field-installed and the factory-preinstalled head to
shelf cabling
• The shelf-shelf cables will be preinstalled in the rack
• The head-shelf cables will be connected to ES30 shelves in the rack, then connected to
DD860/DD890 controller when installed at a customer site

ES30 Power Connectivity


• The shelves AC power will be connected into the
Rack’s PDUs
• The AC power for the Data Domain system controller will be
installed at user’s site

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Here are the AC Power Considerations for the Data Domain Rack.

• It is important to ensure that racked systems do not overload the power distribution
system and cause the breakers to trip, which would shutdown all the systems
connected to the power distribution system
• Systems are rated in VA (AC Volts x Amps). Volts can be anywhere from 100 VAC -250
VAC
• Typical 30 Amp single phase system can supply 4.8 kVA ( 4,800 VA)

EMC power calculator is at: http://powercalculator.emc.com/

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Review the information for AC power distribution in a Data Domain Rack.

Power Distribution Panel (PDP)


• Data Domain Rack consists of dual redundant power distribution panels (PDP)
• Each system is supplied by 1st set of PDPs
• The 2nd set of PDPs is installed, but not attached
 Adding the 2nd PDP doubles the power available to the rack, however, additional
building AC circuits are required to plug into the 2nd set of PDP’s
• The PDPs are connected to the external power mains through power cords

Power Distribution Unit (PDU)


• Power Distribution Units (PDU) are connected to the PDPs mounted within the cabinet
• The shelves and system controllers are plugged into the PDU

Note: The base configuration supports DD990 and up to twelve ES30 shelves within the power
envelope. If some of the shelves are ES20s, then additional PDU/PDPs are required to power
the equipment.

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Here’s the current configured rack implementation model for Factory Installed versus Field
Installed systems.

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Review the model code plan.

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Here are the new Professional Services and Maintenance Codes.

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New DD990 systems ship factory-installed inside the new Data Domain Rack with ES30 shelves.

Customers that install the system in their own rack use a standard 19-inch four-post rack. In that case,
known as a field-install order, the universal rail and cable management arm kits ship separately and are
installed with the system controller at the customer site.

Site Requirements –
We’ve already discussed these specifications in Module 1. For this type of detailed information, print a
hardcopy of these guides when planning for system racking:
• Installation and Setup Guide (for your model and version of DD OS)
• ES30 Expansion Shelf Hardware Guide
• Expansion Shelf and Hardware Guide for Legacy Systems DD OS 5.X (this is the ES20 Hardware
Guide)

Rack mounted dimensions WxDxH in inches (cm):


• DD990 - W16.7 (42.4) x D27.7 (70.4) x H6.8 (17.4)
• ES20 - W19 (48.3) x D23.25 (59) x H5.16 (13.1)
• ES30 - W19 (48.3) x D14 (35.5) x H5.25 (13.3)

The height dimensions depends on the number of Data Domain shelves in the system. For example a
4U Data Domain 990 Controller with twelve 3U expansion shelves would use a total of 40U space,
where 1 U is 1.75 inches. With this example, a 40U high rack would meet the required height for the
base configuration of the DD990 System.

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Configurations

• DD990 Appliance – 4 shelves per chain; 6 chains


 The system supports any combination of 15 and 30 TB ES30 shelves up to a maximum of:
 12 shelves (for the 128 GB system)
 24 shelves (for the 256 GB system)

• DD Extended Retention – 7 shelves per chain; 8 chains


 The system supports any combination of 15 and 30 TB ES30 shelves up to a maximum of:
 56 ES30 shelves (with DD Extended Retention option)

• Configurations including a mix of ES20 and ES30 shelves are allowed, but subject to additional
configuration constraints.

• Each shelf chain must contain either all ES20 shelves or all ES30 shelves

The 4U gap in rack 2 is designed to keep the ES30s in the racks aligned for easy identification and to
simplify future conversion to a DD Extended Retention system.

Instructions for mixing ES30 and ES20 shelves are detailed in the ES30 Hardware Guide. We’ll also
review this topic later in this module.

No more “ping-pong” of shelves in a chain across racks:


• 4 ES30s in chain 1 (V1.1 – V1.4),
• 4 ES30s in chain 2 (V2.1 – V2.4), Etc.

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When a factory-installed system is ordered, the controller ships installed in the Data Domain
rack with fixed rails.

When a system is ordered as a field-install at a customer site, universal rails are ordered and
shipped separately to the customer site.

The DD990 rack mount kit will fit the following types of rail mounting holes:
• 7.1 mm round holes
• .375 inch / 9.2 mm square holes
• M5, M6, 12-24, and 10-32 threaded holes

Refer to the Part Installation Guide called DD990 Slide Rail, Cable Management Arm, and
System Mounting Instructions available on https://mydatadomain.com/documentation.

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When a factory-installed system is ordered, the controller ships installed in the Data Domain
rack with the cable management arm.

When a system is ordered as a field-install at a customer site, this kit is ordered and shipped
separately to the customer site.

The cable management arm components are shipped in the accessory box with the DD990
system. This assembly is mounted onto the rack at the rear of the system and enables
organization, support, and management of cables.

Refer to the Part Installation Guide called DD990 Slide Rail, Cable Management Arm, and
System Mounting Instructions available on https://mydatadomain.com/documentation.

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Reminder: DD890 and DD860 Controllers ship separately from the new Data Domain rack even when ordered as
Factory Installed or as part of a bundle on an order with the Data Domain rack.

Customers that install the system in their own rack use a standard 19-inch four-post rack. In that case, known as a
field-install order, the universal rail kits ship separately and are installed with the system at the customer site.

Site Requirements –
For this type of detailed information, print a hardcopy of these guides when planning for DD860 and DD890
system racking:
• Installation and Setup Guide
• ES30 Expansion Shelf Hardware Guide
• Expansion Shelf Hardware Guide (ES20 and Legacy Systems)
• Slide Rail and Rack Mounting Instructions
Rack mounted dimensions WxDxH in inches (cm):
• DD860 - W19 (48.3) x D29.5 (74.9) x H3.5 (8.9)
• DD890 - W19 (48.3) x D29.5 (74.9) x H3.5 (8.9)
• ES20 - W19 (48.3) x D23.25 (59) x H5.16 (13.1)
• ES30 - W19 (48.3) x D14 (35.5) x H5.25 (13.3)

The height dimensions depends on the number of Data Domain shelves in the system. For example, a 2U Data
Domain 860 Controller with twelve 3U expansion shelves would use a total of 38U space, where 1 U is 1.75 inches.
With this example, a 38U high rack would meet the required height for the base configuration of the DD860
System.

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Review the DD890 and DD860 system configurations. Note that a field upgrade to DD Extended
Retention is now supported with DD OS 5.2 for the DD860 Appliance.

Print a hardcopy and refer to these technical support guides:


• Installation and Setup Guide for DD860
• Installation and Setup Guide for DD890

An exception of note, DD890 shelves per chain also depends on DD OS version:


• 3 shelves – DD OS 5.0
• 4 shelves – DD OS 5.1
• 4 shelves – DD OS 5.2

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These diagrams show the recommended ES20 and ES30 Cabling of up to 12 shelves. This
diagram shows 4 sets using what is commonly called the ‘ping-pong’ cabling method of
installation order.

Print a hardcopy and refer to these technical support guides before rack mounting or
expanding a system:
• Installation and Setup Guide (for DD860 running DD OS 5.2)
• Installation and Setup Guide (for DD890 running DD OS 5.2)

An exception of note, DD890 shelves per chain also depends on DD OS version:


• 3 shelves – DD OS 5.0
• 4 shelves – DD OS 5.1
• 4 shelves – DD OS 5.2

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Take a moment to review the DD890 and DD860 shelf configuration rules.

Print a hardcopy and refer to these technical support guides:


• Installation and Setup Guide for DD860
• Installation and Setup Guide for DD890

System and shelf configuration rules


• Each shelf set/chain must contain either all ES20 shelves or all ES30 shelves.
• Starting with DD OS 5.1 (and later versions), four shelves per sets/chains are supported
for DD890 systems.
• When adding shelves to a DD890, you have the option of adding a fourth shelf to any
set/chain of the same type.
 The additional shelves per set/chain provide flexibility for ES20/ES30 configurations
and for combining shelves with 1 TB or 2 TB drives.
• When there are seven shelves of one type, to minimize re-cabling, configure them as 3-
3-1, two sets of three shelves and a set of one. A 3-2-2 configuration is also acceptable.

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The best way to refer to this information outside of this online training module is to download
the PDF (and print a color hardcopy) of the DD990 Storage System Installation and Setup Guide.

DD990 – SAS Cable Schematic Up to 24 Shelves:


• 1 or 2 Racks
• Up to 24 Shelves
• 6 chains
• 4 shelves per chain
• Added from the bottom-up
• 4U gap is used in 2nd rack

The 4U gap in rack 2 is designed to keep the ES30s in the racks aligned for easy identification
and to simplify future conversion to a DD990 with DD Extended Retention.

No more “ping-pong” shelves in a chain across racks:


• 4 ES30s in chain 1 (V1.1 – V1.4),
• 4 ES30s in chain 2 (V2.1 – V2.4), Etc.

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And here’s a quick reference to the SAS HBA ports in slots 4, 5, and 9. Notice the cable length
needed for each HBA port to connect to the correct storage shelf port.

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Now let’s take a look at the DD990 with DD Extended Retention software option. This system
racks with up to 56 ES30 storage shelves in a 5-rack system!

NOTE: The best way to refer to this information outside of this online training module is to
download the PDF (and print a color hardcopy) of the DD990 with DD Extended Retention
Storage System Installation and Setup Guide.

Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 78


The best way to refer to this information outside of this online training module is to download
the PDF (and print a color hardcopy) of the DD990 with DD Extended Retention Storage System
Installation and Setup Guide.

DD990 with DD Extended Retention – SAS Cable Schematic 25-56 Shelves:


• Up to 5 Racks
• Up to 56 ES30 Shelves
• 8 chains
• 7 shelves per chain
 Typically, add shelves 5-7 after the first 6 chains are complete
• 4U gap used in racks 2-5 is required for the SAS cable lengths to route back to the
DD990

No more “ping-pong”
• 4 ES30s in chain 1 (V1.1 – V1.4),
• 4 ES30s in chain 2 (V2.1 – V2.4), Etc.

Typically a customer adds shelves 5-7 after first 6 chains are complete in a system with the
DD990 with DD Extended Retention.

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Here’s a quick reference to the SAS HBA ports in slots 4, 5, 8, and 9.
• PCI slot 8 is populated with the fourth SAS HBA for the DD Extended Retention
configuration. Once again, notice the cable length needed for each HBA port to connect
to the correct storage shelf port.

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Here’s a little more detail on the shelf capacity license.

The appropriate shelf capacity license is required for any and each new shelf added. The license
is specific to an active or an archive tier shelf and some differences remain between DD OS
releases. Take time to review to table to understand these differences before moving forward.

The shelf capacity license:


• Enables customer to incrementally add storage capacity.
• Introduced with the DD OS 5.1 version release. Not supported with systems running DD
OS 5.0 and below.
• One license key issued for each new shelf purchased (ES30 + ES20).
• Shelf capacity license differs for active and extended retention tiers with DD Extended
Retention.
• ES20s purchased prior to DD OS 5.1 are grandfathered (no key).

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Here’s more detail on the expanded storage license and when it is required.

The expanded-storage license allows for the upgrade of storage capacity for Data Domain
systems.

An Expanded-Storage license is required to expand the active tier storage above the entry
capacity, depending on the controller model:
• DD860 with DD Extended Retention software option:
 64 TB of raw capacity; for example, more than two ES20-32 TB shelves.
• DD990 with DD Extended Retention software option:
 144 TB of raw capacity

An Expanded-Storage license also enables the upgrade of:


• A 7-disk DD160/DD620/DD640 to 12 disks

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The effective End of Availability and End of Service Life dates for all EMC Data Domain products
are available on the EMC Data Domain Support site.

Please review the end of availability information for the ES20 storage shelf. Note that the last
date for order is June 30, 2012.

Product Migration Path:


The migration path is defined in the table.

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Review the configuration rules for mixing ES20 and ES30 storage shelves.

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Here are some examples on how to correctly mix ES20 and ES30 shelves in a system based on
the mixing rules.

Consult these guides for more information on mixing shelves:


• ES30 Expansion Shelf Hardware Guide
• Expansion Shelf and Hardware Guide for Legacy Systems DD OS 5.X (this is the ES20
Hardware Guide)

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If you would like more information on this topic:
• Consult these guides for more information on mixing shelves:
 ES30 Expansion Shelf Hardware Guide
 Expansion Shelf and Hardware Guide for Legacy Systems

• Review the DD OS 5.1 Hardware Differences course materials:


 Data Domain DD OS 5.1 Hardware Differences Course
 Expansion Shelf ES30 > Mix and Add Shelves lesson

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Here’s a summary of the key points covered in this module:
• Planning for system installation in a new rack
• Rack mounting Data Domain systems
• Cabling external storage expansion units using SAS-cabling rules
• Mixing ES20 and ES30 shelves properly in a system expansion or new installation

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Can you?
• Match key features of a DD990 with the DD Extended Retention software option
• Choose the Last Date of Order for either the ES20 16 TB/ES20 32 TB Expansion Shelf
• Select the two features that apply to the shelf capacity license
• Choose which rules apply when mixing ES20 and ES30 shelves in a system
• Click on the example that shows a correct mix of ES20s and ES30s
• Select how to configure the sets to minimize re-cabling when racking a DD890 system
with seven shelves of one type
• Identify a component for the DD990 system that attaches on the back of the rack
• Select how many vertical 'U's do you need to rack mount the system in one rack if
you wanted to rack a DD990 system with a controller and 12 shelves
• Select why the 4U gap is used with a DD990 system in two racks with 24 shelves
• Identify the location of a specific HBA port on the back of a DD990 system

Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 88


This module focuses on servicing a DD990 system.

Upon completion of this module, you will be able to:


• Service a DD990 System utilizing new alerts and sensors
• Use new enhancements in the Offline Diagnostics tool
• Swap components using the new DD990 chassis replacement process

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The new alerts and sensors can be displayed by using the graphical user interface (for instance
hovering over a component makes a pop-up window display), or through several ‘show’
commands from the CLI; like enclosure show fans or alerts show current.

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Click around in this section in the online module at your own pace to learn more about these
environmental sensors for the DD990 chassis.

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Let’s learn about a new feature for DD OS 5.2 regarding memory errors.

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DIMM/Memory Alerts
• Uncorrectable ECC errors
 All the DIMMs are replaced in pairs for uncorrectable ECC errors
 All errors are reported in pairs such as 1B&1D and 1C&1A
 Reported by BIOS and stored in the System Event Log (SEL)

• Correctable ECC errors


 Capable of determining a single DIMM error, replace a single DIMM
 The log is filtered with leaky bucket algorithm
 7 errors/7 days
 These errors are reported through MCE logging by kernel
 Raw logs are at /ddr/var/log/debug/platform/

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DD990 DIMM/Memory Notices

DD990 Memory Riser Link Lane Failover (LFO) error


• A Notice is sent to the Engineering log
• No Alert, service recommendation provided in diagnostic

DD990 Memory disabled due to memory riser link lane failure


• A Notice is sent to the Support log
• No alert, but memory size decrease will trigger a service call

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Enhancements were made in these areas for the DD OS 5.2 release:
• Memory diagnostic
 Approximately 75% faster
 Link fail-over test added for DD990
• NVRAM diagnostic
• SAS diagnostic
 Approximately 30% faster
• VTL diagnostic
• Head Unit Disk Quick Test
 More comprehensive coverage
• PCIe motherboard topology test
 Includes checks for supported configurations
• User Interface Changes
 Several new hot keys and improved run screens
• USB key for install and diagnostics
Plus - additional enhancements made specifically for the DD990 platform.

Note: The Offline Diagnostics User's Guide is now generally available to customers.
Additionally, new Knowledge Base articles for technical support are available on the secure
support portal for reference.

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Review this table to learn which tests are available across various systems.
*Examine System Inventory – this test gets information on the following system hardware:
• CPU
• BMC
• BIOS
• Motherboard
• Backplane
• Riser cards
• Memory configuration
• NVRAM card(s)
• SAS controllers (HBAs)
• Ethernet controllers (NICs)
• Fibre Channel (FC) controllers (Gateway and VTL systems)
Execution takes a few minutes, but the information is then cached for quicker
subsequent retrieval.
Note:
For DD990 systems, the serial number is in the Product Version field instead of the Product
Serial field where the value is found on other systems.

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Click around in the online module to learn more about the changes to each diagnostic and
test.

This section provides an overview of the key enhancements for DD OS 5.2 release made to
the:
• Memory diagnostic
• NVRAM diagnostic
• SAS diagnostic
• VTL diagnostic
• Head Unit Disk quick test
• PCIe motherboard topology test

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Click around in this interaction in the online module to learn more about the user interface
changes made to Offline Diagnostics for DD OS 5.2:
• Select one versus deselect many
• Several new hot keys added
• Run screen changes
• Unsupported system identification

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Review this information on BIOS settings by clicking around in this interaction in the online
module.

On older systems you may need to change system BIOS settings to:
• Boot the system from a USB key
• Use a serial console or laptop with your system

New BIOS settings for the DD990 are included in this section.

NOTE: The BIOS password and settings procedure is now in an internal Knowledge Base
article on the secure support portal. It has been removed from the DD OS 5.2 Offline
Diagnostics Users Guide which is now generally available.

Warning!
Do not change any other settings in BIOS that are not instructed. This could prevent the
system from booting properly.

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System Controller Boot Disk or USB Key with DD OS 5.2

Refer to the EMC Data Domain Operating System USB Installation Guide for instructions on
how to download a bootable DD OS 5.2 USB image, install it onto a USB key, and then select
offline diagnostics from the boot menu.

The DD OS 5.2 image contains the Offline Diagnostics Suite.

To boot offline diagnostics, you must have one of the following:


• A functional system controller boot disk with DD OS 5.2 installed.
• A dedicated 1 GB (999 MB available) or larger USB key (a.k.a. keychain drive, thumb
drive, or flash memory stick) with a bootable image of DD OS 5.2 installed, inserted in a
controller system port.
 Note: Larger capacity USB keys will get resized to 1GB

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Inserting and Removing a USB Key for Writing Logs

• If you booted offline diagnostics from a USB key, you can use the same key to store log
files if it has at least 10 MB of free space.
 A 1GB key with DDOS will have about 100MB left of free space

• There are two ways to save diagnostic logs to a USB key.


 To save log files to a USB key automatically following a diagnostics run, insert the
USB key after the Main Menu appears, but before running diagnostics.
 To save the latest log files to a USB key manually, insert the USB key after
diagnostics have been run and select the Save Diagnostic Logs to USB Key option on
the Main Menu before starting another diagnostics run or exiting the Main Menu.

• Remove the USB key before exiting the Main Menu (and rebooting the system). The
USB key is un-mounted automatically.

Note: Running diagnostics a second time will overwrite previous logs. Download any logs you
want to preserve before running another diagnostic. This affects both USB, and infernally saved
logs.

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Viewing Logs on a USB Key

Log files written to a USB key are stored in the parent log directory /diag_logs.
• It is created off the USB root and a subdirectory is created /<log-mm-dd-hh-mm>
(where mm = month,
dd = day, hh = hour, and mm = minute logs were saved).
• Individual diagnostic logs and a log of the diagnostic flow are saved in this subdirectory:
/diag_logs /<log-mm-dd-hh-mm>

These logs are saved in ASCII format for viewing on any Linux or Windows machine.

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IPMI SEL is used to view and manage System Event Log (SEL) entries. SEL records store system
event information and may be useful to technical Support for debugging problems.

IPMI SEL information capture is now available:


• Raw IPMI SEL log is now saved to SUB partition on disk and to USB key (if present) along
with diagnostic logs.
• Behavior similar to DDOS capture of IPMI SEL to sub bundle area.
• Allows direct interpretation or conversion back to ipmitool raw file.

Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 103
There is a new process for performing a DD990 chassis replacement.

Print a hardcopy of the DD990 Chassis Replacement Guide from the Part Installation Guides
section on the secure portal:
https://my.datadomain.com/documentation

For field service and installation engineers, as well as TSEs, it is extremely important to
understand this new process in order to ensure no loss of customer data occurs.

Cautions:
• Only trained and qualified personnel should be allowed to install or replace this
equipment.
• During the procedure, wear a grounding wrist strap to avoid ESD damage to the
equipment.
• To service the system, set it on a solid workbench; do not service a Data Domain system
while it is attached to slide rails that are extended from the rack.

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This video covers the steps to perform a DD990 chassis replacement:
• Click the Launch button to view this video.
• When the video ends, click to advance to the next slide to finish the course.

Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 105
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Here’s a summary of the key points covered in this module:
• Servicing a DD990 System utilizing new alerts and sensors
• Using new enhancements in the Offline Diagnostics tool
• Swapping components using the new DD990 chassis replacement process

Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 107
Can you?
• Enter the correct console command that shows the status of all eight fans at once
• Identify whether all the DIMMs are replaced in pairs when a given DIMM alert occurs
• Select three enhancements made to offline diagnostics for DD OS 5.2
• Identify during which step data could be lost when performing the DD990 chassis
replacement process

Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 108
To learn about EMC Data Domain products and solutions, consult the resources shown:
• For product information, including overviews, data and specification sheets, and white
papers, visit the link shown at EMC’s website.
http://www.emc.com/products/family/data-domain-family.htm

• For product documentation, knowledge base articles, and additional white papers, visit
my.datadomain.com. This site requires a login.
https://my.datadomain.com

Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 109
To find and enroll in follow-on training covering a wide range of topics including system
installation and maintenance, integration and implementation, administration and
troubleshooting, visit EMC Education Services, using the link shown.
http://www.emc.com/support-training/training/training-offerings.htm

Search for Data Domain to view a complete list of offerings.

Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 110
Congratulations!
You’ve completed this course and are now able to:
• Describe key new features and benefits of the Data Domain DD990 system
• Compare and contrast system configurations and upgrade options
• Identify new and updated internal components including field replaceable units (FRUs)
for the DD990 chassis
• Rack, cable, and service the Data Domain DD990 system

This concludes the training. Proceed to the course assessment on the next slide.

Copyright © 2012 EMC Corporation. Do not copy - All Rights Reserved. 111
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