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Complete the gaps with the words given below.

Much (x2) help bill mistake higher terribly number how sorry
quickly check

Customer Service: Hello, Electricity Crawford, how may I help you?


Mr. Smith: I am calling concerning my electricity bill.
Customer Service: May I have your account number, please?
Mr. Smith: Certainly, it is 4536 3378 9870 3338.
Customer Service: Thank you, is this Mr. Smith?
Mr Smith: Yes, this is Mr. Smith.
Customer Service: Thank you, What can I help you with?
Mr. Smith: I think I have been overcharged for last month.
Customer Service: I am sorry to hear that. Why do you think we charged you too much?
Mr. Smith: The bill is 200% higher than last month.
Customer Service: I regret to hear that. Let me ask you a few questions and then I will see what
can I do.
Mr Smith: Ok, thank you for your help.
Customer Service: Now, how much do you usually pay for your electricity?
Mr. Smith: I usually pay about 60 euros a month.
Customer Service: And how much did we charge on this bill?
Mr. Smith: 120 euros. I can´t understand why.
Customer Service: Yes, Mr. Smith. Was your usage different in any way?
Mr. Smith: No it was an average month.
Customer Service: I am sorry, there certainly seems to be a mistake.
Mr. Smith. Well, I am happy you agree with me.
Customer Service: I will contact a service representative to come out and check your meter. What
is your address Mr. Smith?
Mr. Smith: 72 Silvestre Road, Torrevieja.
Customer Service: And what is your phone number?
Mr. Smith: It is 965 43 34 22.
Customer Service: I am terribly sorry about the misunderstanding. We will do our best to change
this as quickly as possible.
Mr. Smith: Thank you for your help in clearing this up.
Complete the gaps with the words given below.

Much (x2) help bill mistake higher terribly number how sorry
quickly check

Customer Service: Hello, Electricity Crawford, ………………. may I help you?


Mr. Smith: I am calling concerning my electricity ………………...
Customer Service: May I have your account ……………..., please?
Mr. Smith: Certainly, it is 4536 3378 9870 3338.
Customer Service: Thank you, is this Mr. Smith?
Mr Smith: Yes, this is Mr. Smith.
Customer Service: Thank you, What can I help you with?
Mr. Smith: I think I have been overcharged for last month.
Customer Service: I am …………..to hear that. Why do you think we charged you too much?
Mr. Smith: The bill is 200% ………………. than last month.
Customer Service: I regret to hear that. Let me ask you a few questions and then I will see what
can I do.
Mr Smith: Ok, thank you for your ……………....
Customer Service: Now, how ………….. do you usually pay for your electricity?
Mr. Smith: I usually pay about 60 euros a month.
Customer Service: And how …………... did we charge on this bill?
Mr. Smith: 120 euros. I can´t understand why.
Customer Service: Yes, Mr. Smith. Was your usage different in any way?
Mr. Smith: No it was an average month.
Customer Service: I am sorry, there certainly seems to be a …………………..
Mr. Smith. Well, I am happy you agree with me.
Customer Service: I will contact a service representative to come out and ……...…… your meter.
What is your address Mr. Smith?
Mr. Smith: 72 Silvestre Road, Torrevieja.
Customer Service: And what is your phone number?
Mr. Smith: It is 965 43 34 22.
Customer Service: I am ……………. sorry about the misunderstanding. We will do our best to
change this as ……………. as possible.
Mr. Smith: Thank you for your help in clearing this up.

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