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BIT 2309

W1-2-60-1-6

JOMO KENYATTA UNIVERSITY


OF
AGRICULTURE AND TECHNOLOGY

University Examinations 2011/2012

END OF SEMESTER EXAMINATION FOR THE DEGREE OF


BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

BIT 2309 : PRINCIPLES OF MANAGEMENT

DATE: AUGUST 2011 TIME: 2 HOURS

INSTRUCTIONS: ANSWER QUESTION ONE (COMPULSORY) AND


ANY OTHER TWO QUESTIONS.
______________________________________________________________________

QUESTION ONE (30 MARKS)

(a) Describe, using an example, the matrix structure of the


organization. [6 marks]

(b) Compare the systems approach to management to the contingency


theory in terms of content and contributions. [10 marks]

(c) Explain why the delegation function is a helpful element of


organizational development. [4 marks]

(d) Explain how you would help make your future IT business
successful as a manager. [10 marks]

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BIT 2309

QUESTION TWO (20 MARKS)

(a) Describe the major components of planning that you would take
into account when preparing an organization’s plan. [10 marks]

(b) Provide an understanding of one behavioural theory of


management. [10 marks]

QUESTION THREE (20 MARKS)

(a) Identify two specialized functions of managers (other than


delegation) and explain what you understand by each.
[12 marks]

(b) In what ways would Fredrick Taylor’s management process still be


relevant today? [8 marks]

QUESTION FOUR (20 MARKS)

You have been called upon to help a company that is experiencing


serious problems from their employees who are planning to go on strike.
Using the model decision-making process, explain how you would help
the company overcome the problems. [20 marks]

QUESTION FIVE (20 MARKS)

(a) Explain the roles a manager is likely to perform in a busy


manufacturing company that is trying to gain a competitive edge
over similar business venture. [9 marks]

(b) Compare and contrast the activities performed by top and junior
level managers in organizations. [11 marks]

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BIT 2309

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