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15. List the six basic concepts of TQM. [Nov/Dec 2012][2 Marks]
16. Define – Total Quality Management. [2 Marks]
17. Why is TQM needed? [2 Marks]
18. How is TQM defined by ISO? [2 Marks]
19. Differentiate the quality element in traditional culture from TQM culture. [2 Marks]
20. Draw the diagram for TQM house with four pillars. [2 Marks]
21. Draw the flowchart for evolution of TQM. [2 Marks]
22. What are four absolutes of quality observed by Crosby? [Nov/Dec 2012] [2 Marks]
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UNIT – II
TQM LEADERSHIP
CUSTOMER SATISFACTION
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EMPLOYEE INVOLVEMENT
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49. Explain the twenty ways to recognize people. [Nov/Dec 2011][12 Marks]
50. What is the relationship between various 5S? [May/June 2012][2 Marks]
51. What are the factors implementing 5S. [6 Marks]
52. What is Kaizen? [Nov/Dec 2012][2 Marks]
53. Explain the phases of PDCA Cycle. [Nov/Dec 2012][8 Marks]
54. Explain the Deming’s Wheel/ PDSA Cycle. [16 Marks]
55. Explain 5S House Keeping. [16 Marks]
SUPPLIER PARTNERSHIP
UNIT-III
SEVEN STATISTICAL TOOLS OF QUALITY
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SIX SIGMA
BENCHMARKING
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UNIT- IV
QUALITY CIRCLE
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UNIT- V
ISO 9000 QUALITY SYSTEMS
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