Professional Documents
Culture Documents
2) what happens to the data on the system if the operating system is reinstalled?
4).______ is additional software which does not come with the operating system
1.windows media player
2.adobe reader
3.ms paint
4.windows explorer
11) which among the following is most useful during the assembling of a computer?
1. Hammer
2. Allen wrench
3. Philips heads screwdriver
4. Insulation tape.
14) A customer is not able to access a particular drive on the hard disc of his system. What type of
problem is this?
1. Hardware problem
2. Software problem
3. Both hardware and software problem
4. Power functions problem
15) what should be done if the repair of system is not possible clients location?
1. As the client to discard the system
2. Demand excess money for client
3. Send the system to the company for repair
4. Go back and send a new system as a replacement.
21) which of the following happens when you install a DDR RAM module on a DDR2 socket?
1. The PC will work with a lower speed
2. The CPU will be burnt
3. It is not possible to install a DDR module on a DDR 2 socket
4. The system will start, but after it will crash
22) what happens when customers are unhappy with your services?
1. Customers will always use your products
2. Customers will stop using your products
3. Customers will promote your product to others
4. None of the above.
23) A particular component of the system is malfunctioning. What would you do?
1. Replace entire system
2. Replace other components except the malfunctioning component
3. Replace the malfunctioning component
4. Replace all the power chords of the system.
25) saying a few things about the new products at the end of the call to the existing customers would
___________
1. Be a waste of time
2. Improve business
3. Deteriorate business
4. Anger to customer
28) how do you check the effective functioning of the system and other peripherals?
1. By switching on the system and other peripherals
2. By assuming
3. By using the customer to switch it on
4. There is no need to check it.
30) Which of the following goes against the rules of team work?
1. Obeying team leader
2. Taking credit for others work
3. Helping others
4. Suggesting new ideas or solutions
1)A Colleague from sales department shares a following question that the client asked him for a wired
network setup do we need a connecter device such as switch with a multiple ports for sharing internet
access among different system help him to solve the question?
• Can’t say
• Yes
• No
2)You install a firewall at a client side. Which of the following testing rules should be followed to ensure
100 percentage customer satisfactions?
• Take a screen short of the firewall policy
• Ensuring that firewall service is running
• None of the given option
• Both 1 and 2
3)You need to attend a complaint in a campus area network (CAN). Which is 20kms away from a current
client side, your colleague on the other hand 20kms away this area. What should you do?
• Request your colleague to attend the CAN complaint after finishing his current assignment
• Ask your colleague to leave everything and go fix the CAN complaint
• Finish you current assignment and attend the CAN complaint without disturbing your
colleague
• Ask your supervisor to assign your colleague to the complaint
4)What will be the impact when ISCSI is implemented in software model?
• FCIP is automatically enabled
• Network bandwidth increases to 10GB/S
• Performance is equal to fiber channel host bus adapters
• Host CPU overhead increases
customers
5)One of the PING to the local printers
complaints that internet is not working on his PC. What should you do to
PING
understanding the with
exactinternet
problemrouter
with his PC?
PING with remote workstation
• Only 2
• Only 1
• Only3
• 1 and 2
6) One of your colleagues working in the content department is writing a script on the network model.
He shared the following doubt with you. In a network model there are various systems and applications
for managing network elements on the network element management layer. Which of the following
elements are suitable options for this network?
A. Cable telephony media gateway
B. Soft switch
C. Wireless broadband provides. Help your colleague choose the correct option
• A, B, and C
• B and C
• A and B
7)You visited a client with your colleague for addressing a complaint regarding a router you realized
that the router can be repaired but your colleague replaced it. What should you do in this situation?
• Ask the customer to file a complaint against the company
• Ask your colleague to correct his mistake
• I ignore the issues
• Report the problem to your supervisor
8)The customer complaints that his network facing signal problem. Which of the following options will
You suggest to the customer?
• Communicate that the ethernet hub needs to repair
• Communicate with network company
• All of the given options
• None of the given options
9)Which of the following demons must be running on the server if you are building options will you
Suggest to the customer?
a) Nfsd
b) Mountd
c) RPC bind
• A B and C
• A and C
• A and B
• B and C
10)You attend a customer complaint to repair a faulty hub. You receive the issue and the customer is very
happy with your service. What should you do in this situation?
• Ask the customer to provide positive feedback to the company
• Ask your extra service charges for your good wood work
• Ask the company to increase your salary
• Thank the customer for his appreciation and as if you can provide any other assistance
11)You are visiting a client site to repair a faulty network connection. You issue the ipconfig command
followed by ping x. x. x. x. what does x. x. x. x. refer to in this situation ?
• The IP address
• The machine address
• The subnet mask
• The gate way
12)One of the customers files a complaint that his internet is working insufficiently. What should you do in
this situation?
• Try PING to the internet router and check the response time.
• Confirm from the customer if the router is covered under warranty
• Try a replacement router in order to ascertain the problem
• All the above options
13)Which solution meets the customer’s requirements for providing a low-cost solution and satisfies
their demand?
• SAN without LAN free backup
• Over the network backup
• Server free backup
• LAN free backup
14)Which of the following should be performed while setting up small network?
• The network components such as ETHERNET, HUB, SWITCH, and MAU should be installed.
• The network components such as ETHERNET , HUB , SWITCH , and MAU should be installed
and the corresponding invoices should be handled over to the customer.
• Both A and b
• None of the given options
15)One of your customers has registered a complaint that his PC cannot communicate with the local
router .what should be your course of action?
• Visit the client
• Call the customer to analyses the problem
• All of the given options
• Ask the customers about the time for visit and the exact location
16)A typical cause for a recurring problem in a network fails under which of the following categories?
• Host identification and theft issues
• Physical Damage and security issues
• Performance degradation and security issues
Host identification and physical damage
17)A client is facing a network security issues. Which of the following options will you use to fix this issue
at the client site?
• Domain controllers
• Firewall and proxies
• Latest version of the OS
• Strong passwords
18)You need to visit the client site for an urgent networking complaint registered which of the following
should be your topmost priority?
• You must be realistic and organized
• You must be at the client’s site on the scheduled time
• You must be at the client’s site much before the scheduled time
• You must got independently
19)Which of the following lights will indicate that in a wired network the cable is not connected
properly?
• Flashing GREEN light
• Solid GREEN light
1, Ip addresses are ----------bits in length.
(1) 42 (2) 54 (3) 128 (4) 32
2, which of the following types of memory is used by flash memory, a type of storage device?
(1) Optical (2) magnetic (3) Electronic (4) Mechanical
3, why is important for field technician to communication any potential hazards at particular location?
(1) To help fix the hazardous situation on time
(2) To keep other technician safe from the hazard
(3) To avert any breakdown or blackout situation
(4) All of the given options
4,which of the following spare parts of a pc is typically not field replaceable unit (FRU)?
1, Rom 2, video controller 3, system chassis
4, cmos battery
5,while fixing a hub client state,you accidently dropped it.The client became angry and used
abusive language with you.what should you in this case?
1, Answer back to the client in abusive language
2, Leave the clients site without completing the task
3,Apologise about your mistake and assure the client that hub is still working
4,File a written report against the client
6, you wrongly identified the pc problem at a customers place.The customer complained to your
supervisor, Who sent an email to you regarding feedback. What should be your next course of
action?
1, call the customer and persuade
2, Resign from your ride
3, Reply to the email with an apology and assure your supervisor that you will revisit the complaint
4, call the customer and ask him to refrain from making baseless allegatidns
7,on a DHCP Server, what term is given to the period of time for which a system is assigned an
address?
1, Assignment time 2, own time 3, lease 4, Reservation
8, You are visiting a client recarding a comiant for major performance degradation in the network.w
A. users for a given network location report a network slowdown
B. some clients get disconnected from the application or the network
C. network services and / or the application become unavailable.
D. slow inter VILAN Connectivity
1, A and B 2, D 3, B and C 3, All of the above
9, what device is shown in the following image and what is its use ?
1, it’s a network card used for connecting the computer with external devices
2,it’s a hub used as the central device to which computer and other devices or connected the network
3, it’s a router used as the device to which computer and other devices or connected the network
4, it’s a modem used to connect the computer to the external devices
em hang up command?
A. ATHU
B. ATH
C. ATZ
D. ATX
E. None of the above
What is the modem hang up command?
A. ATHU
B. ATH
C. ATZ
D. ATX
E. None of the above