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Take a closer look at your

ENERGY
r
BILL
edfenergy.com
A customer guide

0800 096 9000


8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
Electricity: 0800 056 8090
Gas: 0800 111 999

Supply address: Page: 1 o


123 Test Road, Test Town
t
TEST
2/18

Your

BETTER
Account number edfenergy.com
123 123 123 123
0800 096 9000
Bill date: 31 Mar 2014 8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:

BILL
Electricity: Call 105
Gas: 0800 111 999

Mr A Smith Supply address: Page 1 of 3


20 Sample Street 123 Test Road, Test Town
Sample Ville TEST

JOURNEY
SAM PLE

Could you pay less?

Q 12 Over the next 12 months


Electricity personal projection: £462.23
Gas personal projection: £719.28
This is based on an estimate of your usage last
Hello Mr Smith year. It includes our current prices, as well as
discounts or charges, like VAT. Your Standard

Your electricity and gas bill (Variable) prices may go up or down.


This e-guide has been put together to help you to
For 06 April 2013 – 31 March 2014 (360 days)
understand your EDF Energy bill.
Our cheapest variable tariff
You’re on our cheapest variable electricity and
The balance on your last bill
(10 March 2013)
£51.00
in debit gas tariff available for your meters. We’ll let There are five different types of bill that you could
you know at least once a year if this changes.
You paid us
(7 payments of £71.00)
£497.00
credit
receive from us depending on how you pay for your
Your charges for this period (including VAT) £1,206.78 Our cheapest overall tariff energy. These five examples are explained on the
Over the next year you could save £140.50
Your new account balance £760.78
in debit by choosing Blue+Price Promise September next page.
2014 with Direct Debit our cheapest fixed

We are changing your monthly payment to £168.00


electricity and gas tariff available for your
meters. Simply click on a payment type on the next
We’ve rolled your debit balance into your Direct Debit
Please note, Blue+Price Promise September
2014 has limited availability and may be
page for a closer look at each bill.
payments for the year. withdrawn from sale at any time.

To set your new monthly amount we look at how much


you’ve used in the past and adjust it for typical weather Remember – it might be worth thinking
patterns. With your balance, current prices and VAT about switching your tariff or supplier.
included, we estimate that you’ll pay £2,013.57 for your
Please note that different tariffs may have
energy by the end of your next Annual Billing Period (which
eligibility criteria, limited availability, different
ends on 30 Mar 2014).
terms and conditions or require a meter
That means we’ll spread £2,014.00 over 12 payments. So, exchange.
unless we hear from you, your Direct Debit will change to
For more about your current tariff, see page 2.
£168.00 on 18 Apr 2014.
If you'd like to make any changes to your Direct Debit, a
0800 0
3/18
8am–8pm Mon

24 hour em
Electricity: C

Your ENERGY BILL Gas: 0800 1

If you’re unsure which type of bill you’ve received, you can find this
About your charges edfenergy.com
About
information under ‘Payment method’ on page 2 of your bill. 0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat
You can us
The type of bill you receive is based on the below five payment types. Electricity 24 hour emergencies:
Electricity: Call 105 compare y
Click on the one you want to view. Previous Latest Electricity
Gas: 0800 111 999
kWh
Period reading reading units used rate ChargePage 2 of 3
About your charges About your tariff Elect
Budget Direct Debit: You pay a set amount each Your Read Reminder is issued to remind you to send Meter: D0123456 Tariff: Standard (Variable) – Direct Debit You can use the information below to
Electricity
month by Direct Debit. This helps balance your energy us an up-to-date meter reading so that we can send
Previous Latest Electricity kWh
compare your current tariff with others.
Tariff nam
budget over the year. We agree the amount with you you an accurate bill. If you choose not to read your 06 Apr 13 –Period 18395
reading reading 21695
units used rate 3300
ChargekWh 12.16p
Electricity £401.28
31 Mar 14 Meter: D0123456 Tariff:
our read your read Payment
when you sign up and then we might change the meter, we’ll ask you to pay a suggested amount that Standard (Variable) – Direct Debit
Tariff name Standard (Variable)
06 Apr 13 – 18395 21695 3300 kWh 12.16p £401.28
amount when we get more information about how we believe will help balance your payments over the 31 Mar 14 our read your read Payment method Monthly
Standing charge (365 days @ 14.00p per day) £51.10
Direct Debit
much energy you actually use in your household. year. To view the Read Reminder guide, click on the Standing charge (365 days @ 14.00p per day) £51.10
Tariff end date None Tariff end
You may receive two types of bill. link at the top of this page. Total electricity charges for this period £452.38 Exit fee None
Total electricity charges for this period £452.38
(for early cancellation Exit fee
Your Bill is sent to you when we have a meter read. Gas of tariff)
Your periodic bill is sent at the end of
If we haven’t had an actual read in about a year, then Previous Latest Gas kWh
Annual consumption 3,200 kWh (for early c
BDD(P) your annual billing period. (based on estimates)
of tariff)
Gas
Period reading reading units used rate Charge
we’ll send you an estimated bill. Meter: 123450S Tariff: Standard (Variable) – Direct Debit
It lets you know whether your payments Gas
have covered your costs over the year; based on If you pay by Cash/Cheque Quarterly or 06 Apr 13 –
31 Mar 14
8440 9955
our read your read
1515
= 16827 kWh1
3.665p £616.71
Annual co
Cash/Cheque Monthly, you’ll receive quarterly Previous Latest Gas Tariff kWh
name Standard (Variable)
the information we have about your energy use. It Period
Standing charge (365 days @ 22.00p per day)
reading reading
£80.30
units used
Payment method
rate
Monthly
Charge (based on
explains your new Direct Debit amount for next year or monthly bills, that may be based on actual or Total gas charges for this period £697.01
Direct Debit
Tariff end date None
and whether or not you have a balance that we’ll estimated meter readings. Meter: 123450S Tariff: Standard (Variable) – Direct Debit
1
Your gas meter measures usage in units, but like all suppliers, we have to do a bit
Exit fee None
of maths to turn this into kWh. Here’s how it works:

collect or return to you. We will do this either by Direct Debit Whole Amount: 06 Apr 13 –
GAS UNITS USED

8440 9955
CALORIFIC VALUE (39.1)

1515
VOLUME AS (1.02264) 3.6 (for early cancellation
of tariff)
3.665p £616.71
Gas
Subtotal £1,149.39
rolling the balance into next year, or collecting or DDWA Same as cash / cheque, only we 31 Mar 14 VAT @ 5% of £1,149.39 Annual consumption 16,500 kWh
our read your read = 16827 kWh1
returning it directly from/to your bank account. collect the suggested payment amount (if
£57.47 (based on estimates)
Tariff nam
Total charges for this period £1,206.78
you haven’t provided a meter reading) directly from Standing charge (365 days @ 22.00p per day) £80.30
Your interim bill is sent when we get an Payment
BDD(I) actual read during the year. We let you your bank account.
Total gas charges for this period £697.01
know where you are and if your payments Prepayment: You pay as you go for Tariff end
are changing. PPM your energy by topping up your 1
Your gas meter measures usage in units, but like all suppliers, we have to do a bit
EDF Energy prepayment key and/or card. of maths to turn this into kWh. Here’s how it works: Exit fee
Cash/Cheque Whole Amount: You
cash or
cheque pay a set amount each quarter when You don’t receive bills requesting payments. Your GAS UNITS USED CALORIFIC VALUE (39.1) VOLUME AS (1.02264) 3.6 (for early c
you receive a reminder. You’ll receive regular statement shows you how much you’ve spent of tariff)
two types of documents: on your electricity and/or gas during this period. Subtotal £1,149.39
Electricity Gas Annual co
VAT @ 5% of £1,149.39
Supply number: Distributor: Meter point reference:
£57.47 (based on
UK Power Networks, Fore Hamlet, Ipswich, 111111111
01 001 002
S 11 0002 0001 001
Suffolk IP3 8AA. Call 0845 601 4516

Total charges for this period £1,206.78


123 123 123 123

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
4/18
Roll over the numbers below for a closer look

Page 1 of your BUDGET DIRECT DEBIT (Periodic) bill explained


1 Your account number 9 Important information about your
Account number edfenergy.com
This is your unique customer number for your payment requirements 1 123 123 123 123 3
EDF Energy account. Please quote this number when Your bill now includes a section to clearly explain what 0800 096 9000
Bill date: 31 Mar 2014 8am–8pm Mon–Fri, 8am–2pm Sat
you contact us: as it will help us identify your account you’ll need to pay. This is to help you understand why 2 24 hour emergencies:
more quickly. your Direct Debit payments may have changed. We Electricity: Call 105
Gas: 0800 111 999
2 Bill date explain here how we’ve worked it out.
This is the date we generated this bill. 10 Address of energy supply Mr A Smith Supply address: Page 1 of 3
This is the property which has used the energy, if 20 Sample Street 10
3 Contact details Sample Ville
123 Test Road, Test Town
TEST
Our contact details are prominently displayed in the top different to your mailing address. If the supply and SAM PLE

right hand corner making it easy to get in touch. If you mailing address are one and the same, this will not Could you pay less?
have questions you can also access Frequently Asked appear on your bill.
Questions, submit meter reads or change tariffs by 11 Personal Projection Q 12 Over the next 12 months
11
logging into MyAccount. This section also displays the The Personal Projection is a forecast of your energy
Electricity personal projection: £462.23
Gas personal projection: £719.28
telephone numbers you need if you have an electricity costs over the coming 12 months. It will be based on This is based on an estimate of your usage last
Hello Mr Smith
or gas emergency. reads received during the previous 12 months, or, if
year. It includes our current prices, as well as
discounts or charges, like VAT. Your Standard
we do not have this information, our best estimate of
4 Billing period Your electricity and gas bill (Variable) prices may go up or down.

The billing period shows the start and end date of the your consumption over 12 months.
4 12
For 06 April 2013 – 31 March 2014 (360 days)
period the bill covers. 12 Could you pay less? Our cheapest variable tariff
The balance on your last bill £51.00 You’re on our cheapest variable electricity and
This section sets out the annual savings you could 5
5 The balance on your last review (10 March 2013) in debit gas tariff available for your meters. We’ll let
make switching to either a cheapest ‘similar’ or you know at least once a year if this changes.
This shows what your balance was the last time we You paid us
6
£497.00
cheapest ‘overall’ tariff based on your current (7 payments of £71.00) credit
sent you a bill. You need to be aware that if past
consumption. If you’re already on our overall cheapest 7 Your charges for this period (including VAT) £1,206.78 Our cheapest overall tariff
readings have been amended, you may have cancelled
tariff we’ll let you know. Your new account balance £760.78
Over the next year you could save £140.50
charges. These will be detailed on page 2. 8 by choosing Blue+Price Promise September
Cheapest ‘similar’: this identifies the cheapest in debit
2014 with Direct Debit our cheapest fixed
6 You paid us available tariff that’s of the same type as your current electricity and gas tariff available for your

tariff (eg Fixed price or Variable), and is compatible 9 We are changing your monthly payment to £168.00 meters.
Shows how much you’ve paid since we last sent you
Please note, Blue+Price Promise September
a bill. with your meter. We’ve rolled your debit balance into your Direct Debit 2014 has limited availability and may be
Cheapest ‘overall’: this identifies the overall cheapest payments for the year. withdrawn from sale at any time.
7 Your charges this period available tariff we have, and is compatible with your To set your new monthly amount we look at how much
This is a total amount for the billing period [see 4]. A meter but not necessarily of the same type. For
you’ve used in the past and adjust it for typical weather Remember – it might be worth thinking
patterns. With your balance, current prices and VAT about switching your tariff or supplier.
breakdown of these charges is shown on page 2. To example, if you are on a Variable price tariff we might included, we estimate that you’ll pay £2,013.57 for your
Please note that different tariffs may have
avoid under or over estimated bills, we recommend show you a Fixed price tariff here if it is cheaper, or
energy by the end of your next Annual Billing Period (which
eligibility criteria, limited availability, different
ends on 30 Mar 2014).
that you read your meter(s) when requested by your vice versa. terms and conditions or require a meter
That means we’ll spread £2,014.00 over 12 payments. So, exchange.
reminder letter. This ensures that you’ll receive an unless we hear from you, your Direct Debit will change to
accurate bill and also obtain the discounts you’re 13 Unique code £168.00 on 18 Apr 2014.
For more about your current tariff, see page 2.

entitled to. This code will indicate the type of bill you have If you'd like to make any changes to your Direct Debit, a
minimum of four working days' notice is needed before
received. The six letter code shows the following
8 Your new account balance information about your bill: Payment type, Pay
your next payment.

This is the total amount your account is ‘in credit’ / ‘in frequency, Meter Read type, Bill type. We use this
debit’ on the date we generated this bill. code to help us to help you when you are on the
phone with a query about your bill. This is not a VAT invoice 123 123 123 123 13 BDDMCP

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
5/18
Roll over the numbers below for a closer look

Page 2 of your BUDGET DIRECT DEBIT (Periodic) bill explained


edfenergy.com
0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
14 Recent account activity 18 About your tariff Electricity: Call 105
Gas: 0800 111 999
When displayed, this section highlights any relevant This section provides you with information about your
changes made to your account during this billing tariffs to help you compare your current tariff(s) with 14 Page 2 of 3
About your charges About your tariff
period. This can include: others.
15 Electricity You can use the information below to
• Reminders to provide meter readings The information is split by Tariff name, Tariff end date, compare your current tariff with others.
Previous Latest Electricity kWh
• Rebates Payment method, any associated Exit fees, and also Period reading reading units used rate Charge
Electricity 18
shows your Annual consumption, based either on Meter: D0123456 Tariff: Standard (Variable) – Direct Debit 16 Tariff name Standard (Variable)
• Refunds 06 Apr 13 – 18395 21695 3300 kWh 12.16p £401.28
actual meter readings or estimates. 31 Mar 14 our read your read Payment method Monthly
• Tariff changes Standing charge (365 days @ 14.00p per day) £51.10
Direct Debit
This symbol indicates electricity Tariff end date None
• Price changes Total electricity charges for this period £452.38 Exit fee None
This symbol indicates gas (for early cancellation
• Cancelled/Reversed charges Gas of tariff)
Annual consumption 3,200 kWh
To see how this information is displayed, refer to pages Period
Previous
reading
Latest
reading
Gas
units used
kWh
rate Charge (based on estimates)
8 and 11 of this guide. Meter: 123450S Tariff: Standard (Variable) – Direct Debit

06 Apr 13 – 8440 9955 1515 3.665p £616.71


Gas
15 About your charges 31 Mar 14 our read your read = 16827 kWh1
Tariff name Standard (Variable)
This section shows a detailed breakdown of your Standing charge (365 days @ 22.00p per day) £80.30
Payment method Monthly
Direct Debit
charges. Total gas charges for this period £697.01
Tariff end date None
Your gas meter measures usage in units, but like all suppliers, we have to do a bit
1

16 Direct Debit Identifier of maths to turn this into kWh. Here’s how it works:
GAS UNITS USED CALORIFIC VALUE (39.1) VOLUME AS (1.02264) 3.6
Exit fee
(for early cancellation
None

Tariff description will show payment method if ‘Direct Subtotal £1,149.39


of tariff)
Annual consumption 16,500 kWh
Debit’. That way, you’ll know you’re getting the Direct VAT @ 5% of £1,149.39 £57.47 (based on estimates)
Debit unit rate. Total charges for this period £1,206.78

17 Meter information and distributor details


This section shows your unique meter information for
your electricity and gas, and your electricity distributor
details.

Electricity Gas
Supply number: Distributor: Meter point reference:
UK Power Networks, Fore Hamlet, Ipswich, 111111111
01 001 002
17 S 11 0002 0001 001
Suffolk IP3 8AA. Call 0845 601 4516

123 123 123 123

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
6/18
Roll over the numbers below for a closer look

Page 3 of your BUDGET DIRECT DEBIT (Periodic) bill explained


edfenergy.com
0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
19 Frequently asked questions Electricity: Call 105
Gas: 0800 111 999
We’ve included answers to some of our customers’
frequently asked questions.
19 Frequently asked questions About your usage Page 3 of 3

20 About your usage These graphs summarise your recent usage.


If my personal projection is £1,181.51 then how can
These graphs compare your total electricity and gas my monthly Direct Debit be £168.00?
They may be based on estimates.

usage over the following periods: 20


Your personal projection is a comparison tool. It enables you to Electricity
see how much your energy will cost over the next 12 months if
• The period covered by this bill you use the same amount as last year. This is useful if you want
This bill

3,300 kWh
to understand energy prices over time or compare your tariff
• This period last year with others available. We work out your Direct Debit a little bit This period last year
differently. This forecast will include any past balance and it also
These graphs will only appear if we have sufficient accounts for typical UK weather patterns. That way, any unusual
5010 kWh

weather last year doesn’t mean you’re paying too much or too
detail of historical usage and you have been with us little this year. The aim is to help you smooth your payments over kWh 5 10 15 20
(Thousands)

over 12 months. the year as much as possible.


How did you work out my Direct Debit? Gas
This bill
Unless one of our advisors has agreed an amount with you, or
altered it to resolve a problem on your account, your Direct Debit 16,827 kWh
payment was calculated in a specific way. First, we use any meter
This period last year
readings we have to estimate your usage until the end of your
annual billing period. This is then adjusted for typical weather 16,500 kWh
patterns. We calculate the costs based on your current prices
and roll-in any outstanding debit or credit that we aren’t already kWh 5 10 15 20
(Thousands)
collecting. The cost is then divided over the number of payments
you’ll make by the end of your annual billing period. All of that
happens separately for electricity and gas (if you have both). If the
change from your current payment amount on either fuel would
be less than 5%, we don’t change that portion of your payment.
We do all of this to try and flatten your payments as much as
possible throughout the year to avoid repeated minor changes to
your Direct Debit.

123 123 123 123

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
7/18
Roll over the numbers below for a closer look

Page 1 of your BUDGET DIRECT DEBIT (Interim) bill explained


1 Your account number 9 Important information about your
Account number edfenergy.com
This is your unique customer number for your payment requirements 1 123 123 123 123 3
EDF Energy account. Please quote this number when Your bill now includes a section to clearly explain what 0800 096 9000
Bill date: 31 Mar 2014 8am–8pm Mon–Fri, 8am–2pm Sat
you contact us: as it will help us identify your account you’ll need to pay. This is to help you understand why 2 24 hour emergencies:
more quickly. your Direct Debit payments may have changed. We Electricity: Call 105
Gas: 0800 111 999
2 Bill date explain here how we’ve worked it out.
This is the date we generated this bill. 10 Address of energy supply Mr A Smith Supply address: Page 1 of 4
This is the property which has used the energy, if 20 Sample Street 10 123 Test Road, Test Town
3 Contact details Sample Ville TEST
Our contact details are prominently displayed in the top different to your mailing address. If the supply and SAM PLE

right hand corner making it easy to get in touch. If you mailing address are one and the same, this will not Could you pay less?
have questions you can also access Frequently Asked appear on your bill.
Over the next 12 months
Questions, submit meter reads or change tariffs by 11 Personal Projection Q 12
11
Electricity personal projection: £1016.56
logging into MyAccount. This section also displays the The Personal Projection is a forecast of your energy Gas personal projection: £573.48
telephone numbers you need if you have an electricity costs over the coming 12 months. It will be based on This is based on an estimate of your usage last
Hello Mr Smith year. It includes our current prices, as well as
or gas emergency. reads received during the previous 12 months, or, if discounts or charges, like VAT.
we do not have this information, our best estimate of
4 Billing period Your electricity and gas bill
The billing period shows the start and end date of the your consumption over 12 months.
You’re on our cheapest tariff
12
period the bill covers. 12 Could you pay less? 4 For 05 June 2012 – 23 February 2014 (629 days) You’re on our cheapest electricity and gas
The balance on your last bill £583.45 tariffs available for your meters. We’ll let you
This section sets out the annual savings you could 5
5 The balance on your last review (07 December 2013) in credit know at least once a year if this changes.
make switching to either a cheapest ‘similar’ or
This shows what your balance was the last time we You paid us
6
£417.00
cheapest ‘overall’ tariff based on your current (3 monthly payments of £139.00) credit
sent you a bill. You need to be aware that if past Remember – it might be worth thinking
consumption. If you’re already on our overall cheapest 7 Your charges for this period (including VAT) £1,014.86
readings have been amended, you may have cancelled about switching your tariff or supplier.
tariff we’ll let you know. Please note that different tariffs may have
charges. These will be detailed on page 2. Your new account balance 8 £14.41
Cheapest ‘similar’: this identifies the cheapest in debit eligibility criteria, limited availability, different
terms and conditions or require a meter
6 You paid us available tariff that’s of the same type as your current exchange.
Shows how much you’ve paid since we last sent you tariff (eg Fixed price or Variable), and is compatible We are changing your monthly payment to £87.00 For more about your current tariff, see page 2.
9
a bill. with your meter.
Your annual billing period is 05 Jun 2013 - 04 Jun 2014.
Cheapest ‘overall’: this identifies the overall cheapest
7 Your charges this period available tariff we have, and is compatible with your
Based on your current estimated usage and prices including
VAT, we now predict you will spend £1,512.00 by the end
This is a total amount for the billing period [see 4]. A meter but not necessarily of the same type. For of your annual billing period. Since you’ve already paid
breakdown of these charges is shown on page 2. To example, if you are on a Variable price tariff we might
£1,251.00, we’ll spread £261.00 over 3 payments.

avoid under or over estimated bills, we recommend show you a Fixed price tariff here if it is cheaper, or
So, unless we hear from you, we’ll change your payment to
£87.00 starting on 15 Apr 2014 to keep your account on
that you read your meter(s) when requested by your vice versa. track.
reminder letter. This ensures that you’ll receive an If you'd like to make any changes to your Direct Debit, a
accurate bill and also obtain the discounts you’re 13 Unique code minimum of four working days' notice is needed before
your next payment.
entitled to. This code will indicate the type of bill you have
received. The six letter code shows the following
8 Your new account balance information about your bill: Payment type, Pay
This is the total amount your account is ‘in credit’ / ‘in frequency, Meter Read type, Bill type. We use this
debit’ on the date we generated this bill. code to help us to help you when you are on the
phone with a query about your bill. This is not a VAT invoice 123 123 123 123 13 BDDMCI

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
8/18
Roll over the numbers below for a closer look

Page 2 of your BUDGET DIRECT DEBIT (Interim) bill explained


edfenergy.com
0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
14 Recent account activity 18 About your tariff Electricity: Call 105
Gas: 0800 111 999
When displayed, this section highlights any relevant This section provides you with information about your
changes made to your account during this billing tariffs to help you compare your current tariff(s) with
About your charges About your tariff Page 2 of 4
period. This can include: others.
You’ll see a number of different rates on your bill. This is because: You can use the information below to
• Reminders to provide meter readings The information is split by Tariff name, Tariff end date, 14 • You’ll see a number of different rates on your bill. This relates to
compare your current tariff with others.

• Rebates Payment method, any associated Exit fees, and also a price change we made on 01 October 2012.
Electricity 18
• You’ll see a number of different rates on your bill. This relates to
shows your Annual consumption, based either on a price change we made on 02 March 2013. Tariff name Standard
• Refunds
actual meter readings or estimates. • You switched from the Standard (Variable) E7 Tariff to the Fixed (Variable) E7
Saver V2 on 23 September 2013. Payment method
• Tariff changes Monthly
This symbol indicates electricity Direct Debit
• Price changes Electricity
Tariff end date None
This symbol indicates gas Exit fee None
• Cancelled/Reversed charges 15 Previous Latest Electricity kWh (for early cancellation
Period Type reading reading units used rate Charge
of tariff)
16
15 About your charges Meter: D0123456 Tariff: Standard (Variable) E7 – Direct Debit
Annual consumption Day: 5,689 kWh
05 Jun 12 – Day 63782 64568 786 Band A: 323 19.33p £62.44 (based on estimates) Night: 1,942 kWh
This section shows a detailed breakdown of your 30 Sep 12 estimated estimated kWh Band B: 463 11.85p £54.87

charges. Night 13762


estimated
13892
estimated
130
kWh
4.64p £6.03
Gas

Direct Debit Identifier Tariff name


01 Oct 12 – Day 64568 65658 1090 Band A: 260 19.83p £51.56 Fixed Saver V2
16 03 Jan 13 estimated estimated kWh Band B: 830 12.16p £100.93
Payment method Monthly
Tariff description will show payment method if ‘Direct Night 13892
estimated
14075
estimated
183
kWh
4.76p £8.71 Direct Debit
Tariff end date 30 Sep 2014
Debit’. That way, you’ll know you’re getting the Direct 04 Jan 13 – Day 65658 66463 805 Band A: 156 19.83p £30.93
01 Mar 13 estimated estimated kWh Band B: 649 12.16p £78.92 Exit fee None
Debit unit rate. Night 14075 14233 158 4.76p £7.52
(for early cancellation
estimated estimated kWh of tariff)
17 Meter information and distributor details 02 Mar 13 – Day 66463 68168 1705 14.21p £242.28 Annual consumption 13,830 kWh
13 Sep 13 estimated kWh
estimated (based on estimates)
This section shows your unique meter information for
Night 14233 14622 389 5.15p £20.03
your electricity and gas, and your electricity distributor estimated estimated kWh

details. About your charges continues on next page.

Electricity Gas
Supply number: Distributor: Meter point reference:
UK Power Networks, Fore Hamlet, Ipswich, 111111111
01 001 002
17 S 11 0002 0001 001
Suffolk IP3 8AA. Call 0845 601 4516

123 123 123 123

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
9/18
Roll over the numbers below for a closer look

Page 3 of your BUDGET DIRECT DEBIT (Interim) bill explained


edfenergy.com
0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
19 Frequently asked questions Electricity: Call 105
Gas: 0800 111 999
We’ve included answers to some of our customers’
frequently asked questions.
19 Frequently asked questions About your usage
Page 4 of 4

20 About your usage If my personal projection is £1,590.04 then how can These graphs summarise your recent usage.
These graphs compare your total electricity and gas my monthly Direct Debit be £87.00?
They may be based on estimates.

usage over the following periods: Electricity 20


Your personal projection is a comparison tool. It enables you to
see how much your energy will cost over the next 12 months if This bill
• The period covered by this bill you use the same amount as last year. This is useful if you want
7,761 kWh
to understand energy prices over time or compare your tariff
• This period last year with others available. We work out your Direct Debit a little bit This period last year
differently. This forecast will include any past balance and it also
These graphs will only appear if we have sufficient accounts for typical UK weather patterns. That way, any unusual
8,915 kWh

weather last year doesn’t mean you’re paying too much or too
detail of historical usage and you have been with us little this year. The aim is to help you smooth your payments over
kWh
(Thousands)
5 10 15 20

over 12 months. the year as much as possible.

Gas
How did you work out my Direct Debit?
This bill

Unless one of our advisors has agreed an amount with you, or 13,830 kWh
altered it to resolve a problem on your account, your Direct Debit
This period last year
payment was calculated in a specific way. First, we use any meter
readings we have to estimate your usage until the end of your 15,050 kWh
annual billing period. This is then adjusted for typical weather
patterns. We calculate the costs based on your current prices kWh 5 10 15 20
(Thousands)
and roll-in any outstanding debit or credit that we aren’t already
collecting. The cost is then divided over the number of payments
you’ll make by the end of your annual billing period. All of that
happens separately for electricity and gas (if you have both). If the
change from your current payment amount on either fuel would
be less than 5%, we don’t change that portion of your payment.
We do all of this to try and flatten your payments as much as
possible throughout the year to avoid repeated minor changes to
your Direct Debit.

123 123 123 123

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
10/18
Roll over the numbers below for a closer look

Page 1 of your CASH or CHEQUE bill explained


1 Account number edfenergy.com
1 Your account number 9 Please pay 123 123 123 123 3
This is your unique customer number for your This shows how much you need to pay by Cash or 0800 096 9000
EDF Energy account. Please quote this number when Cheque and by when. 2 Bill date: 31 Mar 2014 8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
you contact us: as it will help us identify your account Electricity: Call 105
10 Address of energy supply Gas: 0800 111 999
more quickly.
This is the property which has used the energy if
2 Bill date different to your mailing address. If the supply and Mr A Smith Supply address: Page 1 of 3
20 Sample Street 10 123 Test Road, Test Town
This is the date we generated this bill. mailing address are one and the same, this will not Sample Ville TEST
appear on your bill. SAM PLE
3 Contact details Could you pay less?
Our contact details are prominently displayed in the top 11 Personal Projection
right hand corner making it easy to get in touch. If you The Personal Projection is a forecast of your energy 12 Over the next 12 months
have questions you can also access Frequently Asked
Q 11
costs over the coming 12 months. It will be based on Electricity personal projection: £454.61
Questions, submit meter reads or change tariffs by Gas personal projection: £550.44
reads received during the previous 12 months, or, if This is based on an estimate of your usage last
logging into MyAccount. This section also displays the Hello Mr Smith year. It includes our current prices, as well as
we do not have this information, our best estimate of
telephone numbers you need if you have an electricity discounts or charges, like VAT. Your Standard
your consumption over 12 months. (Variable) prices may go up or down.
or gas emergency. Your electricity and gas bill
12 Could you pay less? 12
4 Billing period 4 04 March 2014 – 31 March 2014 (28 days) Our cheapest variable tariff
This section sets out the annual savings you could
The billing period shows the start and end date of the Last time you owed £88.67 Over the next year you could save £110.50 by
make switching to either a cheapest ‘similar’ or (04 July 2013 – 03 March 2014) 5 choosing Direct Debit with Standard (Variable),
period the bill covers. our cheapest variable electricity and gas
cheapest ‘overall’ tariff based on your current You paid us £88.67 tariff available for your meters.
6
5 Last time you owed consumption. If you’re already on our overall cheapest
(1 payment of £88.67) credit

So you bring forward £0.00 Our cheapest overall tariff


‘Last time you owed’ shows what you owed us last tariff we’ll let you know. 7
Over the next year you could save £123.45
time; based on either your actual use or, if we did not Cheapest ‘similar’: this identifies the cheapest available 8 Your charges for this period (including VAT) £36.62 by choosing Direct Debit with Blue+Price
Promise September 2014, our cheapest fixed
have meter readings covering that period, on your tariff that’s of the same type as your current tariff (eg electricity and gas tariff available for your
Your new account balance £36.62
‘Standard Payment Amount’. Your Standard Payment Fixed price or Variable), and is compatible with your in debit meters.
Please note, Blue+Price Promise September
Amount is based on our estimate of your use. meter. 2014 has limited availability and may be

You paid us Cheapest ‘overall’: this identifies the overall cheapest withdrawn from sale at any time.
6 9 Please pay £36.62 by 14 Apr 2014
Shows how much you’ve paid since we last sent you available tariff we have, and is compatible with your
Remember – it might be worth thinking
a bill. meter but not necessarily of the same type. For This bill is based on your latest meter readings.
about switching your tariff or supplier.
Please turn to the next page to see the detail.
example, if you are on a Variable price tariff we might Please note that different tariffs may have
7 So you bring forward show you a Fixed price tariff here if it is cheaper, or
eligibility criteria, limited availability, different
terms and conditions or require a meter
This shows the credit / debit balance brought forward vice versa. exchange.

from your last bill. For more about your current tariff, see page 2.
13 Unique code
8 Your charges this period This code will indicate the type of bill you have
Shows your charges this period – which is what you received. The six letter code shows the following
owe us for the energy you used for the period covered information about your bill: Payment type, Pay
by this bill. frequency, Meter Read type, Bill type. We use this
code to help us to help you when you are on the This is not a VAT invoice 123 123 123 123 13 SCCQA

phone with a query about your bill.

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
11/18
Roll over the numbers below for a closer look

Page 2 of your CASH or CHEQUE bill explained


edfenergy.com
0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
14 Recent account activity 17 About your tariff Electricity: Call 105
Gas: 0800 111 999
When displayed, this section highlights any relevant This section provides you with information about your
changes made to your account during this billing tariffs to help you compare your current tariff(s) with Page 2 of 3
period. This can include: About your charges About your tariff
others.
• Your product has been changed from Standard (Variable) to Standard
You can use the information below to
• Reminders to provide meter readings The information is split by Tariff name, Tariff end date,
(Variable) from 4 March 2014
compare your current tariff with others. 17
14 Recent account activity
• Rebates Payment method, any associated Exit fees, and also We cancelled your electricity charges (excluding VAT) £34.28
Electricity
from 13 December 2013 - 5 March 2014 credit
shows your Annual consumption, based either on Goodwill Payment £50.00 Tariff name Standard (Variable)
• Refunds credit
actual meter readings or estimates. Refund 13 March 2014 £52.50
Payment method Standard Cash/
• Tariff changes Total recent account activity £31.78
Cheque Quarterly
This symbol indicates electricity credit Tariff end date None
• Price changes Exit fee None
This symbol indicates gas 15 Electricity (for early cancellation
• Cancelled/Reversed charges Previous Latest Electricity kWh
of tariff)
Period reading reading units used rate Charge Annual consumption 3,200 kWh
15 About your charges Meter: D0456789 Tariff: Standard (Variable) (based on estimates)

This section shows a detailed breakdown of your 04 Mar 14 –


31 Mar 14
21305 21695
your read your read
390 kWh 12.03p £46.92

Gas
charges. Standing charge (28 days @ 13.15p per day) £3.68
Tariff name Standard (Variable)
Total electricity charges for this period £50.60
16 Meter information and distributor details Payment method Standard Cash/
Cheque Quarterly
This section shows your unique meter information for Gas
Tariff end date None
Previous Latest Gas kWh
your electricity and gas, and your electricity distributor Period reading reading units used rate Charge Exit fee None
(for early cancellation
details. Meter: 4012345S Tariff: Standard (Variable)
of tariff)
04 Mar 14 – 8440 8475 35
31 Mar 14 your read your read = 389 kWh1 3.35p £13.03 Annual consumption 13,500 kWh
(based on actual
Standing charge (28 days @ 19.72p per day) £5.52
meter readings)
Total gas charges for this period £18.55

Your gas meter measures usage in units, but like all suppliers, we have to do a bit
1

of maths to turn it into kWh. Here’s how it works:


GAS UNITS USED CALORIFIC VALUE (39.1) VOLUME AS (1.02264) 3.6

Subtotal £37.37
VAT @ 5% of £50.00 £3.46

VAT on Goodwill Payment at 5% of £50.00 £2.50


in credit

Cancelled VAT (5% on £34.28) was £1.71


in credit

Total charges for this period £36.62

Electricity Gas
Supply number: Distributor: Meter point reference:
UK Power Networks, Fore Hamlet, Ipswich,
16 S
01 001 002
11 0002 0001 001
Suffolk IP3 8AA. Call 0845 601 4516
111111111

123 123 123 123

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
12/18
Roll over the numbers below for a closer look

Page 3 of your CASH or CHEQUE bill explained


edfenergy.com
0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
18 Payment history Electricity: Call 105
Gas: 0800 111 999
Only shown on Cash Cheque and some Direct Debit
bills; where ad hoc payments have been made or
18 Your payment history About your tariff Page 3 of 3
payments returned, between your last bill and the bill 10 March 2014 £88.67 These graphs summarise your recent usage.
most recently received. They may be based on estimates.
19
19 About your usage Electricity
This bill
These graphs compare your total electricity and gas
390 kWh
usage over the following periods:
This period last year

• The period covered by this bill 421 kWh

• This period last year kWh 100 200 300 400

These graphs will only appear if we have sufficient


Gas
detail of historical usage and you have been with us This bill

over 12 months. 389 kWh

20 Payment slip This period last year

352 kWh
A payment slip is attached to your bill, which you can
kWh 100 200 300 400
choose to complete and send back to us to make your
payment. You can find other ways to pay on the back
of your bill.

Payment Slip Bank Giro Credit


Amount due
Reference (customer account number) Credit account number (no fee payable at PO counter)
155
123456700001 001 0001 £36.62
20 Cash

---
---
24 Cheque acceptable at PO counter
-----

EDF Energy 020 7242 9050


signature date
----------------------------------------- --------------- Cheque

£
Cashier's stamp and initials
43-09-98
Please do not write or mark below this line
HSBC Bank plc 6336 6700 1671 0000 0454 106
Head Office Collection Account
Do not fold this payment slip EDF Energy Customers plc

C671000004541 +000002921 0

V4241430998 91 X

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
13/18
Roll over the numbers below for a closer look

Page 1 of your DIRECT DEBIT WHOLE AMOUNT bill explained


1 Your account number 9 Important information about your
1 Account number edfenergy.com
This is your unique customer number for your payment requirements 123 123 123 123 3
EDF Energy account. Please quote this number when Your bill now includes a section to clearly explain what 0800 096 9000
Bill date: 20 Feb 2014
you contact us: as it will help us identify your account you’ll need to pay. This is to help you understand why 2 8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
more quickly. your Direct Debit payments may have changed. We Electricity: Call 105
Gas: 0800 111 999
2 Bill date explain here how we’ve worked it out.
This is the date we generated this bill. 10 Address of energy supply Mr A Smith Supply address: Page: 1 of 3
This is the property which has used the energy, if 20 Sample Street 10 123 Test Road, Test Town
3 Contact details Sample Ville TEST
different to your mailing address. If the supply and SAM PLE
Our contact details are prominently displayed in the top
mailing address are one and the same, this will not Could you pay less?
right hand corner making it easy to get in touch. If you
appear on your bill.
have questions you can also access Frequently Asked
Over the next 12 months
Questions, submit meter reads or change tariffs by 11 Personal Projection Q 12

Electricity personal projection: £XXX.XX


11
logging into MyAccount. This section also displays the The Personal Projection is a forecast of your energy This is based on an estimate of your usage last
telephone numbers you need if you have an electricity costs over the coming 12 months. It will be based on year. It includes our current prices, as well as
Hello Mr Smith discounts or charges, like VAT. Your Warmwise
or gas emergency. reads received during the previous 12 months, or, if prices may go up or down.
we do not have this information, our best estimate of
4 Billing period Your electricity bill
your consumption over 12 months.
The billing period shows the start and end date of the You’re on our cheapest tariff
12
4 For 10 August 2011 – 01 November 2011 (84 days)
period the bill covers. 12 Could you pay less? You’re on our cheapest electricity tariff
available for your meter. We’ll let you know
The balance on your last bill £5.41
This section sets out the annual savings you could 5 at least once a year if this changes.
5 The balance on your last review make switching to either a cheapest ‘similar’ or
(09 August 2011) in debit

This shows what your balance was the last time we You paid us
6
£111.00
cheapest ‘overall’ tariff based on your current (3 monthly payments of £37.00) credit
sent you a bill. You need to be aware that if past Remember – it might be worth thinking
consumption. If you’re already on our overall cheapest 7 Your charges for this period (including VAT) £84.31 about switching your tariff or supplier.
readings have been amended, you may have cancelled
tariff we’ll let you know. Please note that different tariffs may have
charges. These will be detailed on page 2. Your new account balance 8 £21.28
Cheapest ‘similar’: this identifies the cheapest in credit eligibility criteria, limited availability, different
terms and conditions or require a meter
6 You paid us available tariff that’s of the same type as your current exchange.
Shows how much you’ve paid since we last sent you tariff (eg Fixed price or Variable), and is compatible 9 Your payments are staying the same For more about your current tariff, see page 2.

a bill. with your meter.


We’ve rolled your credit balance into your Direct Debit
Cheapest ‘overall’: this identifies the overall cheapest
7 Your charges this period available tariff we have, and is compatible with your
payments for the year.
Because your monthly payments are staying the same, there
This is a total amount for the billing period [see 4]. A meter but not necessarily of the same type. For is nothing you need to do at the moment.
breakdown of these charges is shown on page 2. To example, if you are on a Variable price tariff we might If you'd like to make any changes to your Direct Debit, a
avoid under or over estimated bills, we recommend show you a Fixed price tariff here if it is cheaper, or
minimum of four working days' notice is needed before
your next payment.
that you read your meter(s) when requested by your vice versa.
reminder letter. This ensures that you’ll receive an
accurate bill and also obtain the discounts you’re 13 Unique code
entitled to. This code will indicate the type of bill you have
received. The six letter code shows the following
8 Your new account balance information about your bill: Payment type, Pay
This is the total amount your account is ‘in credit’ / ‘in frequency, Meter Read type, Bill type. We use this
debit’ on the date we generated this bill. code to help us to help you when you are on the
phone with a query about your bill. This is not a VAT invoice 123 123 123 123 13 BDDMAP

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
14/18
Roll over the numbers below for a closer look

Page 2 of your DIRECT DEBIT WHOLE AMOUNT bill explained


edfenergy.com
0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
14 Recent account activity 18 About your tariff Electricity: Call 105
Gas: 0800 111 999
When displayed, this section highlights any relevant This section provides you with information about your
changes made to your account during this billing tariffs to help you compare your current tariff(s) with 14
About your charges About your tariff
Page 2 of 3
period. This can include: others.
15 You can use the information below to 18
Electricity
• Reminders to provide meter readings The information is split by Tariff name, Tariff end date, compare your current tariff with others.
Previous Latest Electricity kWh
• Rebates Payment method, any associated Exit fees, and also Period reading reading units used rate Charge
Electricity
shows your Annual consumption, based either on 16
Meter: D0123456 Tariff: Standard (Variable) Direct Debit
Tariff name Standard (Variable)
• Refunds 04 Mar 14 – 21305 21695 390 kWh 12.03p £46.92
actual meter readings or estimates. 31 Mar 14 your read your read Payment method Direct Debit
• Tariff changes Standing charge (28 days @ 13.15p per day) £3.68
Whole Amount
This symbol indicates electricity Monthly
• Price changes Total electricity charges for this period £50.60 Tariff end date None
This symbol indicates gas Exit fee None
• Cancelled/Reversed charges Gas (for early cancellation
of tariff)
Previous Latest Gas kWh
To see how this information is displayed, refer to pages Period reading reading units used rate Charge Annual consumption 3,300 kWh
(based on estimates)
8 and 11 of this guide. Meter: 4567890S Tariff: Standard (Variable) Direct Debit

04 Mar 14 – 8440 8475 35


15 About your charges 31 Mar 14 your read your read = 389 kWh1 3.35p £13.03 Gas
Standing charge (28 days @ 19.72p per day) £5.52
This section shows a detailed breakdown of your Tariff name Standard (Variable)
Total gas charges for this period £18.55 Payment method Direct Debit
charges. Whole Amount
Your gas meter measures usage in units, but like all suppliers, we have to do a bit
1
Monthly
Direct Debit Identifier
of maths to turn it into kWh. Here’s how it works:
16 GAS UNITS USED CALORIFIC VALUE (39.1) VOLUME AS (1.02264) 3.6 Tariff end date None

Tariff description will show payment method if ‘Direct Exit fee None
Subtotal £69.15 (for early cancellation
Debit’. That way, you’ll know you’re getting the Direct VAT @ 5% of £69.15 £3.46
of tariff)

Debit unit rate. Total charges for this period £72.61


Annual consumption 16,500 kWh
(based on estimates)

17 Meter information and distributor details


This section shows your unique meter information for
your electricity and gas, and your electricity distributor
details.

Electricity Gas
Supply number: Distributor: Meter point reference:
UK Power Networks, Fore Hamlet, Ipswich, 111111111
01 001 002
17 S 02 0002 0001 200
Suffolk IP3 8AA. Call 0845 601 4516

123 123 123 123

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
15/18
Roll over the numbers below for a closer look

Page 3 of your DIRECT DEBIT WHOLE AMOUNT bill explained


edfenergy.com
0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
19 About your usage Electricity: Call 105
Gas: 0800 111 999
These graphs compare your total electricity and gas
usage over the following periods:
About your usage Page 3 of 3
• The period covered by this bill
These graphs summarise your recent usage.
They may be based on estimates.
• This period last year
Electricity
19
These graphs will only appear if we have sufficient
This bill
detail of historical usage and you have been with us 390 kWh
over 12 months. This period last year

20 Payment slip 415 kWh

A payment slip is attached to your bill, which you can kWh 100 200 300 400

choose to complete and send back to us to make your Gas


payment. You can find other ways to pay on the back This bill

of your bill. 389 kWh

This period last year

358 kWh

kWh 100 200 300 400

Payment Slip Bank Giro Credit


Amount due
Reference (customer account number) Credit account number (no fee payable at PO counter)
155
123456700001 100 0008 £2,208.71
161.28
20 Cash

---
24

---
----- Cheque acceptable at PO counter
signature date

EDF Energy 020 7242 9050


----------------------------------------- --------------- Cheque
Cashier's stamp and initials
43-09-98 £
Please do not write or mark below this line
HSBC Bank plc 6336 6700 1671 0000 0454 106
Head Office Collection Account
Do not fold this payment slip EDF Energy Customers plc

C671000004541 +000002921 0

V4241430998 91 X

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
16/18
Roll over the numbers below for a closer look

Page 1 of your PREPAYMENT statement explained


1 Your account number 7 Personal Projection 1 Account number edfenergy.com
123 123 123 123 3
This is your unique customer number for your The Personal Projection is a forecast of your energy 0800 096 9000
EDF Energy account. Please quote this number when costs over the coming 12 months. It should be based 2 Bill date: 31 Mar 2014 8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
you contact us: as it will help us identify your account on your previous 12 months, or, if we do not have this Electricity: Call 105
Gas: 0800 111 999
more quickly. information, our best estimate of your consumption
over 12 months.
2 Bill date Mr A Smith 6 Supply address: Page 1 of 3
123 Test Road, Test Town
This is the date we generated this prepayment 8 Could you pay less? 20 Sample Street
Sample Ville TEST
statement. This section sets out the annual savings you could SAM PLE

make switching to either a cheapest ‘similar’ or Could you pay less?


3 Contact details
cheapest ‘overall’ tariff based on your current
Our contact details are prominently displayed in the top Q 12 Over the next 12 months 7
consumption. If you’re already on our overall cheapest
right hand corner making it easy to get in touch. If you Electricity personal projection: £564.48
tariff we’ll let you know. This is based on an estimate of your usage last
have questions you can also access Frequently Asked year. It includes our current prices, as well as
Cheapest ‘similar’: this identifies the cheapest discounts or charges, like VAT. Your Standard
Questions, submit meter reads or change tariffs by Hello Mr Smith
(Variable) prices may go up or down.
available tariff that’s of the same type as your current
logging into MyAccount. This section also displays the
telephone numbers you need if you have an electricity
tariff (eg Fixed price or Variable), and is compatible Your prepayment
or gas emergency.
with your meter. electricity statement Our cheapest variable tariff
You’re on our cheapest variable electricity
Cheapest ‘overall’: this identifies the overall cheapest tariff available for your meter. We’ll let you
4 Statement period tariff we have.
Here is your prepayment electricity statement. This is
for information only – you don’t need to do anything.
know at least once a year if this changes.

This shows the start and end date of the period the To switch to our overall cheapest tariff we will need to 8
statement covers. change your meter, this will be free of charge, but may 4 Your payment summary Our cheapest overall tariff
29 March 2013 – 17 March 2014 (354 days) Over the next year you could save £123.45
5 Your payment summary be subject to restrictions and conditions. by switching to our cheapest available
Month Number of top-ups Total paid fixed electricity tariff, Blue+Price Promise
This section shows how much you have spent on your 9 Unique code September 2014 paying by Direct Debit.
April 2013 3 £35.00
energy through topping up your prepayment key or This code will indicate the type of statement you May 2013 5 £50.00 To switch to our cheapest tariff we will need
to change your meter, this will be free of
card during this period. have received. The six letter code shows the following June 2013 3 £30.00 charge but may be subject to restrictions and
conditions.
6 Address of energy supply information about your statement: Payment type, July 2013 5 £45.00
August 2013 £45.00 If a balance is owed on your account you can still
This is the property which has used the energy, if Pay frequency, Meter Read type, Bill type. We use 5
change supplier if they agree to collect the debt.
September 2013 4 £39.00
different to your mailing address. If the supply and this code to help us to help you when you are on the Please note, Blue+Price Promise September
October 2013 5 £42.00 2014 has limited availability and may be
mailing address are one and the same, this will not phone with a query about your statement. November 2013 £55.00 withdrawn from sale at any time.
6
appear on your statement. December 2013 4 £48.00
January 2014 £34.00 Remember – it might be worth thinking
2
about switching your tariff or supplier.
February 2014 6 £52.00
Please note that different tariffs may have
March 2014 4 £40.00 eligibility criteria, limited availability, different
terms and conditions or require a meter
5 Total paid this period £515.00 exchange.
credit
For more about your current tariff, see page 2.
Turn the page to find out how we worked out your charges.

This is not a VAT invoice 123 123 123 123 9 PPM

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
17/18
Roll over the numbers below for a closer look

Page 2 of your PREPAYMENT statement explained


edfenergy.com
0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
10
9 Recent account activity 14
11 About your tariff Electricity: Call 105
Gas: 0800 111 999
When displayed, this section highlights any relevant This section provides you with information about your
changes made to your account during this billing tariffs to help you compare your current tariff(s) with 10
About your charges About your tariff
Page 2 of 3
period. This can include: others.
You can use the information below to
Electricity
• Reminders to provide meter readings The information is split by Tariff name, Tariff end date, compare your current tariff with others.
14
11
Payment method, any associated Exit fees, and also 11 Period
Previous
reading
Latest
reading
Electricity
units used
kWh
rate Charge
• Rebates Electricity
shows your Annual consumption, based either on Meter: D0123456 Tariff: Standard (Variable) – Prepay
Tariff name Standard (Variable)
• Refunds actual meter readings or estimates. 29 Mar 13 –
01 May 13
6367
estimated
6753
estimated
386 kWh 11.79p £45.51 – Prepay
Payment method Prepayment
• Tariff changes This symbol indicates electricity 02 May 13 –
09 Jan 14
6753
estimated
9144
estimated
2391 kWh 12.83p £306.77
Tariff end date None

• Price changes This symbol indicates gas 04 Aug 13 – 9144 10003 859 kWh 13.38p £114.93 Exit fee None
31 Aug 13 estimated our read
(for early cancellation
of tariff)
• Cancelled/Reversed charges Standing charge (32 days @ 13.70p per day) £4.38

Standing charge (253 days @ 13.15p per day) £33.27 Annual consumption 3,636 kWh
To see how this information is displayed, refer to pages Standing charge (69 days @ 14.00p per day) £9.66
(based on estimates)

8 and 11 of this guide. Total electricity charges for this period £514.52

10
11 About your charges Subtotal £514.52

This section shows a detailed breakdown of your VAT @ 5% of £514.52 £25.73

charges. 12 Total charges for this period £540.25

11
12 Total charges for this period
The figure displayed here may differ from the total
figure shown in ‘Your payment summary’ on page 1.
The figure on page 1 relates to the total cost of all top
ups made during the period covered by this statement.
The ‘Total charges for this period’ is what you owe us
for the energy you used during this time.
13
11 Meter information and distributor details
This section shows your unique meter information for
your electricity and gas, and your electricity distributor
details.

Electricity
Supply number: Distributor:
13
11 01 001 002
UK Power Networks, Fore Hamlet, Ipswich,
S 02 0002 0001 001
Suffolk IP3 8AA. Call 0845 601 4516

123 123 123 123

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3
18/18
Roll over the number below for a closer look

Page 3 of your PREPAYMENT statement explained


edfenergy.com
0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies:
15 About your usage Electricity: Call 105
Gas: 0800 111 999
These graphs compare your total electricity and gas
usage over the following periods:
About your usage Page 3 of 3
• The period covered by this bill
This graph summarises your recent usage. It
may be based on estimates.
• This period last year
15
These graphs will only appear if we have sufficient Electricity
This bill
detail of historical usage and you have been with us
3,636 kWh
over 12 months.
This period last year

4,186 kWh

kWh 1 2 3 4
(Thousands)

123 123 123 123

Your energy bill | BDD(P) p1 | BDD(P) p2 | BDD(P) p3 | BDD(I) p1 | BDD(I) p2 | BDD(I) p3 | Cash or cheque p1 | Cash or cheque p2 | Cash or cheque p3 | DDWA p1 | DDWA p2 | DDWA p3 | PPM p1 | PPM p2 | PPM p3