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CURRICULUM VITAE

Personal Details

Full name : Kumalasari, S.S


Nick name : Mala
Gender : Female
Age : 32
Statue : Marry
Date of birth : 17 February 1986
Place of Birth : Mojokerto
High and weight : 160 cm / 45 kg
Blood type :O
Address Home : Kademangan, Dlanggu, Kab. Mojokerto
Email Addres : kumalasa8617@gmail.com
Phone : 082138250995
Health : Good
Interest and hobby : reading, watching movie, photo, gardening, cooking, shopping
Formal Education:

Period School and University Major Grade

Ahmad Dahlan University, English


2004-2009 S1
Yogyakarta Literature

SMA Negeri 1 Gondang,


2001-2004 Science
Mojokerto

SMP Negeri 1 Dlanggu,


1998-2001
Mojokerto

SD Negeri 1 Dlanggu,
1992-1998
Mojokerto
Qualification and professional competence:

* Able to speaking English well


* Able to operate computer( Microsoft office)
* Good communication and performance
* Able to operate Lotus Notification (LONO)
* Good at translate both in English to Indonesia or Indonesia to English
* Mastering well about credit card business from acquisition and maintenance
until collection activity with special process

* Mastering detail the system and collection procedures for credit card, non credit
card and personal loan

* Able to handle team, capable to lead the team to achieve management goal

Work experiences:

1. Period : 2009 – 2009

Company : Gama Wisata Universitas Gadjah Mada

Latest Position : Customer Service

Job Description

 Handle customer in both Airplane and Train reservation, also Car rent

 Assist Student Guess from Foreign at Gadjah Mada University

2. Period : 2010 – 2010

Company : HSBC

Latest Position : Customer Support Hard Core Surabaya

Job Description
 Have responsibility on collection process of credit card and non card at
Surabaya and East Indonesia between 120 and 180 days past due

 Negotiate with customer who have late payment at 30 until 180 days
past due to give financial solution to them

 Have responsibility to maintain Flow rate at Delinquent bucket

3. Period : 2011 – 2011

Company : HSBC

Position : Teller

Job description

 Have responsibility on handling both cash and non cash transaction.

 Support Personal Banker Officer in handling Customer

 Back up Customer Service when they did not attended.

 Maintain both ATM Machine and Card

4. Period : 2012 – 2016

Company : Indomobil Nissan Datsun

Position : Sales Force _ Sales Counter

Job description

 Have responsibility on achieve personal target

 Maintain after sales customer

 Back up Customer Relation Officer when they did not attended.

5. Period : 2016 – 2018


Company : Suzuki Sumber Baru Motor

Position : Sales Head (Supervisor)

Job description

 Have responsibility on achieve Team target

 Maintain sales activity and sales productivity

 Coaching sales monthly

 Report to Branch Manager progess of sales and target achievment

 Held Exhibition

 Maintain after sales customer

6. Period : 2018- now

Company : Kawan Lama Group

Position : Store Supervisor

Job description

 Have responsibility on achieve store target

 Maintain sales activity and sales productivity

 Coaching sales monthly

 Report to Store Manager progess of sales and target achievment

 Held Exhibition

 Maintain after sales customer

Best Regards,

Kumalasari