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MITRA RADMARD

Garden Grove, CA 92840  Phone: 512-784-7755  E-Mail: mradmard88@yahoo.com

EDUCATION:
CALIFORNIA STATE UNIVERSITY, LONG BEACH Expected Graduation: May 2019
Bachelor of Science in Dietetics and Food Administration

SADDLEBACK COLLEGE - Mission Viejo, CA May 2017


Associate of Arts in Liberal Studies, summa cum laude

WORK EXPERIENCE:
SALES/CUSTOMER SERVICE/TECHNICAL SUPPORT REPRESENTATIVE Jan - Aug 2017
Amscope - Irvine, CA
 Built customer relations and consistently lead the department in sales.
 Provided technical support and helped develop product guides for a wide array of microscopes and microscope accessories.
 Managed a high call volume while also assisting customers via live chat and email.
 Processed purchase orders and tested products for quality assurance prior to shipping.
 Assisted with training new hires on policies and procedures, product knowledge, and computer software.

I-CAN! E-FILE TAX REPRESENTATIVE Seasonal, 2009 - 2012


Legal Aid Society of Orange County (LASOC) - Santa Ana, CA
 Routinely assisted eligible low-income taxpayers file their state and federal income taxes with LASOC’s I-CAN! E-File software.
 Educated clients on the intricacies of basic tax law and the various tax credits they could apply for.
 Earned high rankings on customer satisfaction surveys and was requested by clients for repeat service over a three-year period.
 Responsible for outreach efforts in South County, including innovative marketing at community events and via social media.
 Coordinated significant tax events at LASOC and partner sites to achieve mutually beneficial outcomes, increased business
opportunities, and optimal customer experiences.

CUSTOMER SERVICE REPRESENTATIVE May 2008 - March 2009


Sears Holdings, Call Center - Round Rock, TX
 Managed a large volume of customer accounts while simultaneously documenting calls for quality assurance and data integrity.
 Verified warranties and effectively handled complex billing inquiries under strict deadlines.
 Served as primary assistant to management for training new hires on company policies and procedures.
 Handled telephone inquiries and scheduled service orders for a diverse base of customers and vendors.

ADDITIONAL SKILLS & EXPERIENCE:


Nutrition & Dietetics: Technical Skills:
 Student Nutrition Counselor at CSULB  Microsoft Office applications
 ServSafe Certified  Adobe Photoshop and Lightroom
 Menu design and analysis  Salesforce and SAP
 HACCP plan and production schedule development Languages:
 Student member of the Academy of Nutrition and Dietetics Fluent in Persian and Norwegian