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QUESTIONNAIRE
I am SAMPATH KUMAR V , pursuing my MBA Program in IIPM, Bangalore University. Currently doing
my project in the topic “A Study on Customer Experience in Shoppers Shop Bangalore Central,
Residency road” Under the supervision of Dr. Shilpa S K, as a part of my research, data has to be
collected using questionnaire, so I request you kindly spare your valuable time to fill up the
questionnaire, the collected data will be kept as a confidential and it will be used only for academic
research and the individual data will not be shared with anybody under any circumstance.
1. Personal Details
a) Name :
b) Address :
c) E-mail :
5. Education :
Yes No
If YES answer to questions below, if NO skip and start from question no. 2:
Staff: 1 2 3 4 5
Courteousness
Product Knowledge 2. poor
1. Below
Interaction of staff 3. Average
Handling Issues of problems 4. good
Communication of Cashiers 5.excellent
Ambience 1 2 3 4 5
Music 1. poor
Store cleanliness 1.
2. poor
Below
Thanks for filling the form and thanks for your precious time