You are on page 1of 60

Preferred Collaboration Architecture

MCO Collaboration PVT

Jose Gregorio Linero Welcker


Collaboration Systems Engineer – CCIE Collaboration # 24857
Agenda
What is “Preferred Architecture”?
Network Policies: QoS and CAC
Call Control
Conferencing
Collaboration Edge
Core Applications
Conclusion

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
What is “Preferred
Architecture”?

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Collaboration Preferred Architecture (CPA)
What products to use to enable users for Unified
Communications for simple deployments.

Prescriptive Concise Tested best


recommendations Documents practices

• Preferred Architecture provides prescriptive design guidance that simplifies and drives design
consistency for Cisco Collaboration deployments
• Preferred Architecture can be used as a design base for any customer using modular and
scalable approach
• Preferred Architecture team provides feedback on solution level gaps to product teams
• Preferred Architecture will help you scale!

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

4
Preferred Architecture Strategy
• Collaboration Preferred Architecture is broken into five sub-systems which
• Makes the overall architecture easier to understand
• Allows products to be categorized based on function
• Within each sub-system create prescriptive architecture of recommended products and design
best practices

Sub-Systems:

Call Control
Network Conferencing Edge Applications
IM&P

Endpoints

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
Enterprise Document Deliverable
PA Design Overview Cisco Validated Design

PA Leverages CVDs

• Design Overview Document • Detailed Design Guide


• ~ 30 pages with an example BoM

http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

6
Mid Market PA/CVD Document Mapping
!

www.cisco.com/go/cvd/collaboration

Use Case PA CVD

Voice PA for Midmarket Voice Unified Comm. using BE6000 CVD

Collaboration Edge Using BE6000 CVD

Video PA for Video Unified Comm. using BE6000 CVD

Video Conferencing using BE6000 CVD

Collaboration Edge Using BE6000 CVD

Collaboration PA for Midmarket Unified Comm. using BE6000 CVD


Collaboration
Video Conferencing using BE6000 CVD

Collaboration Edge Using BE6000 CVD

Helpdesk using Cisco UCCX CVD


© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
Network Policies: QoS and
CAC

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
Evolution of Collaboration Landscape
On-premise
UC Services Call
Fixed, hardware endpoints Control
Managed networks
Central
Site Cloud Services

Mobile, software endpoints


Managed
Unmanaged networks WAN Internet
MPLS DMVPN
VPN

Remote Sites

HW Endpoints

Software
Clients

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
Managed vs. Unmanaged Networks
Where do your media packets go?

Call Control
On-premise
UC Services How do you preserve user
Central
experience when media
Site traverses the Internet?
Cloud Services
B2B
QoS-
capable
B2C
Managed
WAN Internet
MPLS DMVPN
VPN

Remote Sites Home/Mobile Users


© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
Our Strategy
“Smart” Media Techniques QoS Tools Design & Deployment
LTRF1 LTRF1

P1 P3
P2 P4
P5
P1
P2
P5
EF Audio
... ... ...
P4
...
Encoder Decoder
EF Queue
?
AF42

WAN Link
OOS (P4 ) ACK LTRF1

AF42 Video
Encoder Decoder
Queue
AF41

LTRF 0111010001 R1 FEC


AF41
Repair-P R1 1000011001
0001100
1001000100
0011001011
1011110
FEC

... ... R2
1110010101
1011010010
1010010

R2

Leverage media resilience and


rate adaptation to enable
• Use media resilience to • Consolidate mechanisms to
identify Collaboration media pervasive video deployments
reduce impact of packet loss
through:
• Apply rate adaptation to • Evolve classification and • simplified provisioning
reduce network congestion scheduling recommendations
• optimized bandwidth
utilization
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
DSCP Class DSCP ToS Prec.

Classification: DSCP Classes none


CS1
0
8
0
1
AF11 10 1
AF12 12 1
EF: Expedited Forwarding (PQ) AF13 14 1
CS2 16 2
Used for voice media AF21 18 2
AF22 20 2
AF: Assured Forwarding (CWBFQ) AF23 22 2
Used for video media CS3 24 3
AF31 26 3
CS: Class Selector AF32 28 3
AF33 30 3
Used for signaling CS4 32 4
AF41 34 4
AF42 36 4
AF43 38 4
CS5 40 5
EF 46 5
CS6 48 6
CS7 56 7
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
1
12

2
Summary
• Combine QoS tools, media resilience and dynamic adaptation to build a self-regulating
system that makes optimal use of available network resources
• Leverage rate adaptation and media resilience mechanisms in managed network to deploy
pervasive video. Prioritized video for room system and hard endpoints, opportunistic video for
Jabber endpoints.
• Use CAC when and where needed
• When managing bandwidth with Media Resilience and Rate Adaptation techniques is not an option
(i.e. extreme contention on WAN bandwidth)

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Call Control

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
Headquarters

Unity TelePresence Prime


Connection Management Suite Collaboration

Cisco
Applications WebEx

Unified Expressway-E Mobile/Teleworker


Instant Message Communications
and Presence Manager

DMZ Internet
Expressway-C
Third-Party Solution
Call Control
TelePresence Server Conductor Integrated
Integrated/Aggregated Services Router
Services Router
MPLS WAN

Conferencing Collab Edge Remote Site

PSTN /
Endpoints ISDN

15
Call Control
Design Objectives

• Call control is centralized at a single location that serves multiple remote sites
• Multiple call control systems as iterations of the centralized call control model

• Management and administration are centralized


• Common telephony features are available across voice, video endpoints and Jabber clients

• Single call control and a unified dial plan are provided for voice, video endpoints and Jabber
clients
• Critical business applications are highly available and redundant

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
Cisco Unified Communications Manager with IM & Presence

DB Sync

SIP
Publisher Publisher Subscriber Subscriber
CTI/QBE
Subscribers
SOAP API XML

TFTP
Subscriber Subscriber Subscriber

MoH
Up to 20 nodes total Up to 6 nodes total

CUCM Voice/Video Nodes CUCM IM & Presence Nodes

Unified CM with IM and Presence Service


Cisco Unified Communications Manager and IM & Presence Cluster
• Not a real single cluster; still two separate databases

• Almost all IM&P configuration is done on the CM interface


© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

17
Deployment Considerations: Numeric Dial Plan

• Use +E.164 as DN addressing


• Benefit: ensure uniform phone number formatting across all enterprise contacts
• Use XXXX abbreviated intra-site dialing
• Benefit: allow abbreviated dialing for intra-site calls
• Use sitecode based abbreviated inter-site dialing
• e.g.: 8+<site code>+<extension>
• Benefit: use a normalized approach for inter-site calls
• Non-DID addresses in line with sitecode based abbreviated inter-site dialing
• Unique addresses
• Addtl. sitecodes per site or non-overlapping extensions

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

18
Example Dialing Habits/Numbering
Non-DID Addressing Based on Dialing Habits

Site +E.164 Abbr. Intra-Site* Call CMR conferencing***


Park**
SFO +14085559XXX 9XXX 4XXX 88XXXXX
NYC +12125551XXX 1XXX 4XXX 88XXXXX
RTP +19195551XXX 1XXX 4XXX 88XXXXX

* site specific translation patterns in site specific partition mapping to +E.164


** single call park range in global partition or site specific call park ranges in site
specific partitions
***single dialing habit (single route pattern) in global partition
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19

19
SIP Trunking Design

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20

20
SIP Trunking Recommendations
• Minimize number of SIP profiles
• Consider default profiles first
• avoid per-trunk SIP profiles
• provision SIP profile per group of equivalent trunks

• Recommended SIP profile settings:


• “Use Fully Qualified Domain Name in SIP Requests” set on all trunks and for video enabled
endpoints; prevents IP address of Unified CM to show up in host portion of URIs in calling identity
headers
• Enable SIP OPTION ping for real-time status monitoring
• SIP trunk redundancy achieved by provisioning
multiple peer user agents per trunk (Unity Connection,
Conductor, Expressway-C)

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
Route Pattern/SIP Route Pattern
Load balancing and alternate path for alias-based routing Personal CMR
User dials a
Cisco Unified CM selects the best
Expressway-C
number or URI
pattern match through all
partitions CUBE
Gateways
(SIP) Route
Pattern
Third-Parties
Device is assigned a
Calling Search Space:
• SJCInternational
Route List
Partitions:
• DN start with the 1st RG an continue to
• PSTNInternational 1 st Choice 2 nd Choice
hunt through the Route List
• onNetRemote
Route Route
Group 1 Group 2
Trunks within the Route Group are
Top down or Top down or selected based on a top down or
circular circular circular rotation

SIP Trunk SIP Trunk SIP Trunk SIP Trunk


© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
Media Resource Selection
Media Resource Group/Media Resource Group List

Assigned to Device or
Device Pool Media
Resource
Group List

Choose the highest priority MRG with


1 st Choice 2 nd Choice an available device of the type
required.
Media Resource Media Resource
Group 1 Group 2

Round Robin load-balance between


Load Balance Load Balance devices of the same type within an MRG

Media Media Media Media


Resource Resource Resource Resource

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
Multi Cluster scenario
Cisco Unified CM Dial Plan

• Intercluster Lookup Service (ILS) was introduced in Cisco Unified Communications Manager
Release 9
• Provides an overlay network between UCM clusters to facilitate information exchange
• SIP URI replication was the first application for ILS
• Addresses issue of same domain multicluster URI routing
• UC Release 10 adds support for exchange of numeric call routing information
• Simplifies configuration in large deployments based on dynamic exchange of numeric call routing
information

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24

24
Conferencing

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
Headquarters

Unity TelePresence Prime


Connection Management Suite Collaboration

Cisco
Applications WebEx

Unified Expressway-E Mobile/Teleworker


Instant Message Communications
and Presence Manager

DMZ Internet
Expressway-C
Third-Party Solution
Call Control

TelePresence Server Conductor Integrated


Integrated/Aggregated Services Router
Services Router
MPLS WAN

Collab Edge Remote Site


Conferencing

PSTN /
Endpoints ISDN

26
Collaboration Meeting Rooms Deployment
Options

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
Conferencing Architecture
Unified CM
Expressway-C Expressway-E
Internet

TelePresence
Conductor Cisco TMS

TelePresence TelePresence Scheduled


Server Server TelePresence
Server

SIP Media+Content HTTP(s)

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28

28
TelePresence Server Platforms
TelePresence Server on TelePresence Server on
VMWare (TRC & Specs Based ) VMWare Appliances Blade

8-core 410v on Server 310

1 to 10 ports at 720p 1 to 54 ports at 720p 1 to 12 ports at 720p


1 to 24 ports at 720p per cluster 820

410v on Blade Server 320 1 to 60 ports at 720p per blade


30vCPU 1 to 120 ports at 720p per cluster

1 to 24 ports at 720p
1 to 48 ports at 720p per cluster
1 to 20 ports at 720p 1 to 54 ports at 720p per blade
1 to 432 ports at 720p per chassis

Note: For simplicity, only capacity for 720p is shown. TS is capable of many other resolutions and frame rates with differing limits on capacity.
All numbers represent remotely managed mode (Conductor required) capability. See release notes for further detail.
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
Single Screen Experience with
Multistreaming

Without Multistreaming With Multistreaming

Single Screen endpoints will have an individual view of each


participant in sharing content mode (no filmstrip in PIP). Support on
SX20, SX80, MX200G2, MX300G2 and MX800
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
Requirements:
TMS 15.0

Multiparty Licensing Overview TMSPE 1.5


TS 4.2
Conductor XC4.0

• Conductor centrally manages licenses for all TS


TelePresence Conductor Ø No screen licenses are required in TS
TMS/PE
• TMSPE provides license provisioning interface

• Two types of multiparty licenses are supported:


All Multiparty Licenses Ø Personal Multiparty (PMP) for specific named host
Ø Shared Multiparty (SMP) for conference room system
or sharing between users
TelePresence Servers • Use one license (PMP or SMP) per conference

• Instant, permanent, personal CMR or scheduled


conferences with unlimited participants (up to TS
capacity)
All resources available for any meeting
• Benefits:
Ø Full access to all TS resources
Ø Simplify TS deployment task
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
Scheduled Conferences WebEx
Optimized Conferencing Release 4
Unified Communications
Manager
Expressway-C Expressway-E

Internet
B2B, B2C,
Cloud Services

• Remotely Managed Mode


Conductor TMS • Dedicated pools for assured scheduling vs
shared pool (pros and cons)
• Alias matching the TMS alias range
Ad Hoc and Rendezvous Scheduled • A dedicated template with “scheduled
conference” set to “yes” to enforce security
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
CMR Hybrid
• Integrate on-premise video with
WebEx participants
Unified CM

• Require a certificate signed by a


Expressway-E
trusted Root Certificate Authority on
Expressway-C
Expressway-E
Conductor
Internet
• User who wants to schedule CMR
Hybrid meeting must have a host
account with WebEx
Cisco TMS
• Decide on the audio options (WebEx
or PSTN or TSP)
TelePresence
Server Pool • Support scheduled or non-
scheduled
SIP Media+Content HTTP(s)

Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide


© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
3
33

3
• Prefer OpEx over CapEx. Conference
CMR Cloud resource and infrastructure reside in
WebEx Cloud

• Require on-premise Unified CM for call


Unified CM control and Expressway for B2B calls

• Add-on to existing WebEx MC subscription


Expressway-C Expressway-E

Internet • Users join via video endpoint or WebEx.


On video, users join by dialing URI

• Maximum of 25 standard-based video


endpoints and up to 500 video-enabled and
500 audio-only WebEx users

• Users have his own room for personal


meeting. Each room has an associated
URL and video URI
SIP Media+Content
• Meeting can be scheduled or non-
scheduled
Cisco Collaboration Meeting Rooms (CMR) Cloud Enterprise Deployment Guide
• Support WebEx, PSTN or TSP audio
options
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
3
34

4
Collaboration Edge

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
Headquarters

Unity TelePresence Prime


Connection Management Suite Collaboration

Cisco
Applications WebEx

Unified Expressway-E Mobile/Teleworker


Instant Message Communications
and Presence Manager

DMZ Internet
Expressway-C
Third-Party Solution
Call Control

TelePresence Server Conductor Integrated


Integrated/Aggregated Services Router
Services Router
MPLS WAN

Conferencing Remote Site


Collab Edge
PSTN /
Endpoints ISDN

36
Introducing Cisco Collaboration Edge
Architecture
Industry’s Most Comprehensive Any-to-Any Collaboration Solution

Mobile
Teleworkers
All the capabilities of Cisco Any- Workers

TDM or
to-Any collaboration to-date B2B IP PBX
• TDM & analog gateways
• ISDN Video gateways
• Session border control PSTN or
Consumers IP PSTN
• Firewall traversal
• Standards-based & secure

3rd Branch
Parties Office

Cloud Analog
Services Devices
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37

37
Expressway Firewall Traversal Basics
Enterprise Network DMZ Outside Network

Unified Internet
CM
Expressway-C Firewall Expressway-E Firewall
Signaling
Media
1. Expressway-E is the traversal server installed in DMZ. Expressway-C is the traversal client installed inside the
enterprise network.

2. Expressway-C initiates traversal connections outbound through the firewall to specific ports on Expressway-E with
secure login credentials.

3. Once the connection has been established, Expressway-C sends keep-alive packets to Expressway-E to maintain the
connection

4. When Expressway-E receives an incoming call, it issues an incoming call request to Expressway-C.

5. Expressway-C then routes the call to Unified CM to reach the called user or endpoint

6. The call is established and media traverses the firewall securely over an existing traversal
© 2014 Cisco and/orconnection
its affiliates. All rights reserved. Cisco Confidential 38

38
B2B Call Flow DNS
Hierarchy

Single Edge

Expressway-C

Forward SIP Invite to companyB.com


using IP address received via DNS VCS-E

Expressway-E Sends SIP 200 OK


Calls
x.y@companyB.com
Internet
VCS-C

a.b@companyA.com
x.y@companyB.com
COMPANY A
COMPANY B
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39

39
Expressway & Jabber Service Discovery
DNS SRV lookup _cisco-uds._tcp.example.com
Inside firewall DMZ Outside firewall
(Intranet) (Public Internet)

✗ Not Found

Collaboration
Services
DNS SRV lookup _collab-edge._tls.example.com
Public DNS
Unified
CM Expressway Expressway
C E
✓ expwyNYC.example.com
TLS Handshake, trusted certificate verification
HTTPS:
get_edge_config?service_name=_cisco-
uds&service_name=_cuplogin

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40

40
Split DNS SRV Record Requirements
• _collab-edge record needs to be available in public DNS
• Multiple SRV records (and Expressway-E hosts) should be deployed for HA

• A GEO DNS service can be used to provide unique DNS responses by geographic region

_collab-edge._tls.example.com. SRV 10 10 8443 expwy1.example.com.


• _collab-edge._tls.example.com.
_cisco-uds record needs to be availableSRV
only 10 10 8443
in internal expwy2.example.com.
DNS

_cisco-uds._tcp.example.com. SRV 10 10 8443 ucm1.example.com.


_cisco-uds._tcp.example.com. SRV 10 10 8443 ucm2.example.com.

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41
Protocol Workload Summary
Inside firewall DMZ Outside firewall
(Intranet) (Public Internet) Protocol Security Service
SIP TLS Session Establishment –
Collaboration Internet Register, Invite, etc.
Services
Media SRTP Audio, Video, Content Share

Unified Expressway Expressway


CM C E HTTPS TLS Logon,
Unified CM IM&P Provisioning/Configuration,
Contact Search, Visual
Voicemail
Unity Connection
XMPP TLS Instant Messaging,
Presence

Conferencing Resources

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42

42
Collaboration Edge CUBE
Centralized Distributed
IP PSTN
IP PSTN
Enterprise Enterprise
IP WAN IP WAN

CUBE CUBE

CUBE CUBE CUBE


CUBE

Hybrid
IP PSTN

Enterprise
IP WAN

CUBE CUBE

CUBE CUBE CUBE

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43
Centralized Voice Connection using CUBE and voice gateways
CUBE for centralized IP PSTN

• Topology hiding when connecting to carrier SBC for IP PSTN access


• Delayed offer to early offer conversion and vice versa

• In-band and out-of-band DTMF support, DTMF conversion, fax passthrough and T.38 fax relay,
volume and gain control
• Call admission control (CAC) based on resource consumption such as CPU, memory, call arrival
spike detection
• RTP to sRTP interworking and security features

• Mid-call supplementary services including hold, transfer and conference

• Conversion of multicast music on hold (MoH) to unicast MoH.


• Billing statistics and CDR collection

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44

44
Core Applications

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45
Headquarters

Unity Prime License Prime


Connection Manager Collaboration

Cisco
WebEx
Applications
Unified Expressway-E Mobile/Teleworker
Instant Message Communications
and Presence Manager

DMZ Internet
Expressway-C
Third-Party Solution
Call Control

TelePresence Server Conductor Integrated


Integrated/Aggregated Services Router
Services Router
MPLS WAN

Conferencing Collab Edge Remote Site

PSTN /
Endpoints ISDN

46
Core Applications
Key Benefits

» Cisco Unity Connection enables voicemail and unified messaging across a wide-range
of end-user platforms

» Cisco Prime Collaboration Deployment (PCD) eases deployment of new infrastructure


components, enabling faster initial setup

» Cisco Prime Licensing Manager (PLM) single tool to enable license workflows and
manage licensing for collaboration infrastructure components.

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47

47
Core Applications
Cisco Unity Connection: Architecture
Directory
• Redundant Unity Connection nodes
Voicemail Unity Connection
Publisher Directory Microsoft • SIP Trunk integration to Unified CM
synchronization Active
Unified CM Directory
• Integrations to directory and mail:
» Microsoft Active Directory
Messaging
Subscriber (On-Premise or » Microsoft Exchange
Cloud-Based)

Mailbox • Call forwarding to Unity Connection


SIP synchronization
Microsoft
Exchange
• Direct call to voicemail or visual
Voicemail access mailbox navigation (Visual Voicemail)
via VoIP to TUI or
via REST/HTTPS
(Visual Voicemail)
• Email access to voicemail (Single Inbox)
SIP
Email access to
VoIP or
voicemail REST/HTTPS
(Single Inbox) Email
(SMTP/HTTPS)
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48
48
Core Applications
Cisco Prime Collaboration Deployment: Architecture

CM_Pub IM&P_Pub UCXN_Pub


VM VM VM • Cisco collaboration application .iso install files
located on Prime Collaboration Deployment (PCD).
CM_Sub IM&P_Sub UCXN_Sub
VMWare
EXSi
VM VM VM • PCD network file system (NFS) mount on ESXi
host CM_Sub IM&P_Sub host(s) to facilitate .iso file access.
VM VM
• Collaboration application node virtual machines
(VMs) manually created on the ESXi host.

• PCD installs collaboration application clusters on


the target VMs.
.iso
.iso
.iso

Prime Collaboration Deployment


© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49

49
Core Applications
Cisco Prime License Manager: Architecture
Unified CM Unity Connection
• Cisco Prime License Manager (PLM) enables license
fulfillment:
» Electronic [requires Internet connectivity]
Publisher
Publisher OR

» Manual license file request

• Licenses received (over the network or via email)

• Licenses applied to system and propagated to


synchronized application instances.

Cisco.com
Prime License
Manager © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 50

50
Core Applications
Additional Applications to Enhance Preferred Architecture* (1 of 2)

Application Name Functions Integration Method


Provides internal and external customer collaboration
Enterprise contact centers operate on a dedicated
Contact Center Enterprise technologies, including agent login, Interactive Voice Response
Unified CM cluster that is trunked to the enterprise
(CCE) (IVR) for call vectoring, outbound connection methods, and
Unified CM cluster.
omnichannel agent interactions.

Contact Center Express Provides dial-by-name and a subset of Contact Center ideal for
Communicates to Unified CM using JTAPI.
(CCX) small contact centers or internal use.

Provides video, audio, and content recording functionality that can Integrates with Unified CM via SIP trunk and
TelePresence Content
be included in scheduled calls through a check-box in TMS or enables recording for Unified CM-registered
Server (TCS) dialed, allowing any endpoint to easily be a recording station. devices.
TCS automatically uploads content to Show and
Show and Share Provides an internal stored video content portal. Share. No other integration to call control is
required.
Standalone software that communicates through
Prime Collaboration
Provides an administrative portal for "Day 2" operations. SSH and HTTPS interfaces of infrastructure
Provisioning devices and endpoints.
Stand alone software that communicates through
Prime Collaboration Provides quality and fault detection services for collaboration
SSH and HTTPS interfaces of infrastructure
Assurance deployment administrator.
devices
© 2014 anditsendpoints.
Cisco and/or affiliates. All rights reserved. Cisco Confidential 51

* This is not an exhaustive list of applications that can


51 be integrated with the Enterprise Preferred Architecture
Core Applications
Additional Applications to Enhance Preferred Architecture* (2 of 2)

Application Name Functions Integration Method


Prime Collaboration Provides up to one year of usage data for usage and fault trend Deployed with Prime Collaboration Assurance and
Analytics analysis by the collaboration deployment administrator. utilizes data collected by that application.

Standard version installs on the end user’s


Gives corporate operators or receptionists a desktop application Windows computer and connects to Unified CM.
Attendant Console to handle incoming calls. Advanced version runs on a dedicated server, and
the end users log into the application..

Recording Profiles are configured in Unified CM,


Provides recording for both full-time and selective recording
Media Sense scenarios in Unified CM.
and MediaSense is connected to Unified CM and
Cisco Unified Border Element through SIP trunks.

Requires a dedicated Expressway-C and


Expressway-E pair, using a distinct domain from
the enterprise Expressway-C and Expressway-E
Provides click -to-connect functionality for business-to-consumer
Jabber Guest (B2C) collaboration.
implementation used for Mobile and Remote
Access and business-to-business video calls.
Unified CM has SIP trunks to this dedicated
Expressway pair.

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 52

* This is not an exhaustive list of applications that can


52 be integrated with the Enterprise Preferred Architecture
Simplified Sizing

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 53
Traditional Sizing for Cisco Collaboration
Collaboration Sizing Tool (CST)
http://tools.cisco.com/cucst

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
5
54

4
Simplified Sizing for the Preferred
Architecture (PA)
• The Preferred Architecture (PA) offers Simplified
Sizing rules with corresponding assumptions (e.g.
average BHCA per user, number of DN per device,
etc…)

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
5
55

5
PA Simplified Sizing vs. Collaboration Sizing
Tool
Deployment within the
PA Sizing Assumptions?

Use PA Use Collaboration


Simplified Sizing Sizing Tool

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
5
56

6
Sizing Cisco Unified CM
Between 5k and 10k
< 5k devices and users devices and users
Publisher Publisher
TFTP 1 TFTP 2 TFTP 1 TFTP 2

Call Processing subscriber pair Call Processing subscriber pair

Call Processing subscriber pair

7.5k OVA (2 vCPUs) is deployed for both deployments

7.5k OVA supported on BE7000M or larger

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57
Sizing IM and Presence
• In the PA, IM & Presence is deployed with 2 servers
• The number of users (full UC) dictate which OVA is used

Less than Between Between


2k users 2k and 5k users 5k and 15k users

2k-user OVA 5k-user OVA 15k-user OVA


(1 vCPU) (2 vCPUs) (4 vCPUs)

Those 3 OVAs are supported on BE7000M or larger

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 58
Summary
• Overview of Preferred Architecture document
• Preferred Architecture contains all details

• Useful for typical installation


• If out of Preferred Architecture perimeter, go through SRND

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 59

59