2.

1 Explain the business communication process

2.1.1 Define business communication process- Business Communication Process has been defined
as transferring of a thought or idea from one person or group of persons to another person or
group of persons so that it can be understood and acted upon and Business Communication
Process is the system by which a message goes to the sender from the receiver in an
organized way.

According to Mr. Kreitner, Business Communication process is a chain made up of identifiable

links. This chain includes sender, message, encoding, receiver, decoding and feedback.”

According to S.K. Kapur, “The Communication process is the method by which the sender
transfers information and understanding to the receiver.”

2.1.2 Explain the components of business communication process (refer text book pages (5-7)

2.2 Describe the business communication barriers

2.2.1 Explain the business communication barriers

Four common types of communication barriers are noise and distractions, competing
messages, filters, and channel breakdowns.

(a) Noise and distractions -can be both physical and emotional and are especially common
due to the widespread habit of multitasking. Noise and distractions. External distractions
range from uncomfortable meeting rooms to crowded computer screens with reminders
popping up all over the place. Internal distractions include thoughts and emotions that
prevent audiences from focusing on incoming messages.
(b) Competing messages -make it difficult to gain and keep your audience`s attention and
can result in information overload, which makes it difficult to distinguish between useful
and useless information and increases workplace stress. Messages can be blocked or
distorted by filters, which are any human or technology intervention between the sender
and the receiver. Having your audiences undivided attention is a rare luxury. In most
cases, you must compete with other messages that are trying to reach your audience at
the same time
(c) Filtering- can be intentional or unintentional. Messages can be blocked or distorted by
filters - any human or technological interventions between the sender and receiver.
(d) Channel breakdowns- occur when the channel you select fails to deliver your message at
all. Sometimes the channel simply breaks down and fails to deliver your message. A
colleague you were counting on to deliver a message to your boss might have forgotten
to do so. A cell phone may not tell the owner there is a voicemail waiting.

2.3 Recognize the effect of business communication barriers

2.3.1 Explain the effect of business communication barriers-Group discussion and presentation
2.4 Explain on overcoming barriers to effective business communication

2.4.1 Describe on overcoming barriers to effective business communication-group discussion and

presentation