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SETTING THE STANDARD

EDITION
Q1 THIRD

Go Further
3RD EDITION
Ford W orld He a d q u a rt e rs
1 A m e ri c a n Road, D e a r b o r n , MI 4 8 1 2 6 U S A

h t t p s : / / w e b . q p r. f o r d . c o m / s t a / Q 1 . h t m l
I am excited to introduce you to our revised Q1 requirements which has
incorporated the lessons learned from over a decade of launches and site C O N TE N TS
development. As we strive for continuous improvement and customer
satisfaction, we have developed our Q1 3rd Edition. Based on Supplier and Ford
Introduction 3
feedback as well as benchmarking, Q1 has been refined to address the evolving
needs of supplier partners and customers in our pursuit of quality excellence. Q1 Requirements 7
The relationship we hold with our suppliers is of key importance as we work
together to produce quality vehicles and drive customer satisfaction. Q1 lets our Q1 Score 13
suppliers understand exactly where they stand and helps them lead the way to
achieve continuous improvement. The reward for improving quality and Benefits of Q1 15
maintaining Q1 is not only additional business, but also the recognition that the
supplier’s facility is one of the best in the business. The symbol of this excellence Applying for Q1 and Status Codes 16
is the Q1 flag that is flown proudly over the best supplier facilities in the world.
Our Q1 suppliers are valued partners, an integral part of our business fabric. Appendix A – Quality Performance 19
Only by working in partnership will we be able to provide the high quality
products our customers expect. Appendix B – Capable Systems 27
The Q1 journey, like the quest for excellence itself, never ends, driving towards
the achievement of the new Q1 Gold and Silver awards, one of the key Appendix C – Warranty Performance 33
enhancements for Q1 3rd Edition. We appreciate all the work you have done so
far to improve Ford quality. We look forward to continuing the journey together. Appendix D – Delivery Performance 37

Appendix E – Q1 Status Codes 39


Sue Leone
Sue Leone
Appendix F 3rd Edition Summary of Changes 40
Ford Motor Company
Executive Director
Global Supplier Technical Assistance Appendix G – Contacts 42

January 2018

Copyright © Ford Motor Company 2018


INTRODUCTION

Q1 was launched in February 2002 and is delivering results. By


recognizing quality achievement at the manufacturing site level, and
by applying consistent, understandable metrics to drive high quality, Q1
has become the quality Trustmark worldwide.

In today’s dynamic marketplace, companies that don’t improve get left


behind. The expectations and requirements in Q1 have been enhanced
to more accurately and transparently reflect supplier performance in
relation to the total Ford enterprise.

What Is Q1?
It is a set of fundamental quality and manufacturing disciplines which,
when followed, ensure a supplier’s success and drive a supplier’s
continuous improvement. Suppliers are expected to attain a certain
level of performance, to put the tools in place to maintain excellence,
and to improve with each passing year.
Suppliers aren’t expected to achieve Q1 independently – it is a
relationship. Ford stands ready to offer suppliers its expertise,
experience and assistance throughout the Q1 quality journey.

Q1 puts the discipline in place to achieve consistent excellence and


guides cooperation between Ford and its suppliers for superior quality
execution.

Approach:
Q1 applies a few vital metrics to determine which suppliers qualify for
Q1 – the same measurements will be used to establish who will maintain
Q1. Q1 3rd Edition has a refined scoring method which includes the
addition of warranty performance, APQP launch performance, and Quality
Reject rate metrics. Suppliers are now stratified into Q1 Gold, Q1 Silver,
and Q1 status based on performance. The Q1 endorsement process has
also been streamlined.

Summary of Changes:
The Q1 3rd Edition requirements are effective January 2018. A
summary of the content changes is provided in Appendix F.

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Copyright © Ford Motor Company 2018
Q1 REQUIREMENTS
Any external supplier manufacturing facility which currently supplies
production or service product to Ford and its Joint Ventures is eligible for Q1
consideration. Subcontractors are not eligible for Q1 status.
Q1 means that the supplier facility achieves excellence in these key areas:
Quality Performance, Capable Systems, Warranty Performance, and
Delivery Performance.
Q1 reports these Performance Categories (and associated Metrics) through
the Supplier Improvement Metrics (SIM) system. Suppliers can look up their
Q1 status and their overall Q1 score (updated weekly) in their SIM
performance reports. The Q1 performance metrics are discussed in more
detail in Appendix A.

The Q1 Performance Categories are summarized below:

Quality Performance
What is the supplier’s performance history with Ford?
Q1 uses five key Metrics in determining a supplier’s
Quality Performance Category score:
-Production and Service PPM: Does a supplier consistenly deliver high
quality products when compared against the industry standards?
-Production and Service QR Rate: Does the supplier provide high quality
parts to Ford and JV plants and service depots, minimizing disruptions?
-Stop Shipments: Is vehicle rework, modification or reinspection
necessary due to poor product availability or supplier quality?
Q1 suppliers are responsible for the total quality of the products they
provide to Ford. This means that Q1 suppliers are responsible not just
for their own sites, but, unless otherwise stated in the Purchase Order
contract, also for the quality of any product which their sub-tier
suppliers manufacture.

Capable Systems
Q1 uses 3 key Metrics to define the capable systems Category:
Industry Standards:
What are the capabilities of a supplier’s processes and systems?
Q1 evaluates this aspect of business management by third party certification to
IATF 16949 or ISO/TS 16949 quality management standards, and to the ISO
14001 environmental standard. Suppliers must also complete a self-assessment
to MMOG / LE, achieving level A. Compliance to these standards is required to
attain and maintain Q1 status.
4 Capable systems are discussed in more detail in Appendix B. 5
Copyright © Ford Motor Company 2018
Q1 REQUIREMENTS continued

Capable Systems continued:


Q1 Manufacturing Site Assessment (Q1MSA):

Does the supplier comply with their own processes, and is there
continuous improvement?
The Q1 Manufacturing Site Assessment determines if the site satisfies
Q1 process requirements, whether the supplier is performing to
customer expectations, and will identify any opportunity for
improvement.
Are systems and processes still operating at the same high level as
when the supplier achieved Q1 status? Have performance or
manufacturing process capabilities advanced in order to meet or
exceed increasing market expectations?
APQP Launch Performance:
How well is the supplier supporting launches as measured by Advanced
Quality Planning (APQP) for Ford manufacturing facilities?
In rating APQP Launch Performance, site engineers use:
- On time Schedule A submissions
- Escalation of open issues
- Providing robust completion evidence for APQP deliverables
- Sub-supplier APQP management
- Maintaining PPAP timing, actions, and documentation
- Management of Supplier Quality AIMS issues
- Service part availability at launch.

Warranty Performance
Does the supplier support Warranty improvement, including minimal Ford
intervention due to supplier failure?
Field Service Actions: Has Ford had to intervene for the end
customer because of a supplier failure?
Warranty R/1000 Performance (Production only): Does the
supplier show reduction in repairs / 1000 and continuously
improve their manufacturing and supply processes to decrease
warranty?

Delivery Performance
Do products arrive on time, at the correct location, in the proper quantity
and with the correct information?
Delivery rating maintained at 81 points or higher for all ship points
6 associated with the manufacturing location (reported in SUPER-G) 7
Copyright © Ford Motor Company 2018
Q1 REQUIREMENTS continued

Table 1: Q1 Attainment and Maintenance Thresholds Q1 Maintenance and Attainment Thresholds


Q1 Category Requirement Threshold to achieve Q1 Threshold to maintain Q1 Increased levels of performance are expected when suppliers are
Quality Performance Commodity PPM: For 6 month worst commodity PPM less than 6 month worst commodity PPM less than
both Production and 1.5x Industry Commodity PPM (that is 2x Industry Commodity PPM and no more
working toward attaining Q1 Status. The Table on the left defines
Service used for Q1) for both Production and than 2 out of 6 individual months at or the requirements for each Metric in Q1 Attainment and Q1
Service above 2x Individual month commodity Maintenance.
PPM (that is used for Q1) for both
Production and Service Commodity PPM
Metric score >0 points) Q1 Action Recommended Customer Endorsement
QR Rate (6 month) For both Production and Service, QR Rate For both Production and Service, QR
(All Suppliers) Metric score > 8 points. Rate Metric score >0 points. Are the supplier’s customers satisfied?
Stop Shipments None in most recent 6 months with any Not more than one in the most recent 6 Once the Supplier Site has satisfied Q1 requirements in Quality
supplier responsibility months with any supplier responsibility
(Stop Shipment Metric score = 20 points) (Stop Shipment Metric score > 0 points) Performance, Capable Systems, Warranty Performance, and Delivery
Q1 Action Recommended
Performance the Supplier Site will obtain customer endorsements from
Capable Systems Q1 Manufacturing Site Acceptable current Q1 Manufacturing Site Q1MSA Metric score > 0 points [no MP&L (Material Planning & Logistics), FCSD (Ford Customer Service
Assessment (Q1MSA) Assessment or acceptable Corrective delinquent second action or ineffective Department) for service parts, and Supplier Technical Assistance (STA).
Action Plan. corrective action plan (second action)
(Q1MSA Metric score = 15 points) status assigned by the STA site engineer]
Q1 Action Recommended Each supplier must obtain customer endorsements proving it
APQP Launch “Acceptable” or better APQP Launch Q1 maintained with any Metric score > 0 consistently meets the needs of its Ford customers. Loss of any
Performance Performance Rating (Metric score >3 points or not applicable. customer endorsement requires a corrective action plan to be
points) or not applicable Note: Q1 Gold or Q1 Silver not entered into the Q1 Manufacturing Site Assessment within 30 days
achievable with zero score.
Industry Standards Certifications / assessment requirements Certifications / assessment requirements of the loss of the endorsement.
(IATF or ISO/TS 16949, met and not expired (Industry Standards met and not expired (Industry Standards
ISO 14001, MMOG/LE) Metric score = 10 points) Metric score >0 points) Q1 Action Recommended
See Table 13 below for details
Endorsements are not acceptable if more than 6 months old, and
are only applicable where there are at least 3 months of receipts
Warranty Field Service Actions None in most recent 6 months with any None in most recent 6 months with any during the most recent 6 mature months for the endorsing
Performance supplier responsibility supplier responsibility
(FSA Metric score = 10 points) (FSA Metric score = 10 points) organization.
Q1 Action Recommended

Warranty R/1000 Warranty R/1000 Performance Metric Q1 maintained with Metric Continuous Improvement
(Production only) score >3 points or no warranty reported Score > 2 points or no warranty reported
Are suppliers getting better each year?
Delivery For both Production For every delivery rating, (except those Delivery Performance Metric score > 0 The ability to drive continuous improvement is built into Q1 and Q1MSA.
Performance and Service all regions identified in SIM as “not considered for points [Either 6 month weighted average,
which report delivery Q1”) the 6 month weighted average and or any of the 3 most recent available To maintain Q1 status, suppliers must embrace continuous improvement.
ratings to SIM via the 3 most recent available monthly ratings monthly ratings from the last 7 calendar With this in mind, the Q1 thresholds for performance metrics and site
MP&L’s “SUPER G” from the last 7 calendar months (may months (including the immature month)
system include the immature month) must all be greater than 80 points]
assessment may be raised to encourage overall continuous improvement.
81 points or higher. The site must have at Q1 Action Recommended In the final analysis, the automotive customer of tomorrow will demand
least 1 delivery rating 6 or more months and accept no less.
old.
Attainment Only Customer Endorsement must be obtained from STA, Endorsement not required to maintain
Endorsements FCSD and MP&L, as applicable Q1.

Active Site Status Receipts Receipts are required for at least 3 of the Supplier Sites with no receipts for the last
most recent available 6 mature months, 13 consecutive calendar months are
and delivery ratings exist for at least 3 of subject to inactivation and loss of Q1
the most recent available 7 calendar status unless future business is confirmed
months for the supplier to be eligible for by the buyer.
Q1.
Overall Q1 score Must be 80 points or higher Must be 80 points or higher AND have no
8 0 point Metric scores as noted above. Q1 9
Action Recommended Copyright © Ford Motor Company 2018
Q1 SCORE

Q1 Score = Quality Performance score + Capable Systems score


+ Warranty Performance score + Delivery Performance score
Table 2: Q1 Performance Categories and Metrics How are the Categories tabulated to obtain a final Q1 score?

Each Q1 Category score is calculated using the equation below:


Q1 Maximum METRICS Maximum
(Sum of earned Metric points) x (Q1 Category points)
CATEGORIES Possible Possible METRIC
(Sum of possible Metric points)
CATEGORY score
score
Quality Performance Production Commodity PPM 10 points = Total Q1 Category points earned
Service Commodity PPM 10 points Note: See Metric points in each Category in Table 2 at left.
30 points Production QR Rate 10 points
Service QR Rate 10 points The Total Q1 score is calculated by summing the Q1 Category
Stop Ships 20 points scores:
Capable Systems Q1MSA 15 points Quality Performance Category score + Capable Systems Category
Industry Standards score + Warranty Performance Category score + Delivery Performance
30 points (IATF 16949 or ISO/TS 16949, 10 points Category score = Total Q1 Score earned
ISO 14001, MMOG/LE)

APQP / Launch Performance 5 points


Metric Exclusions
Warranty Performance 20 points Field Service Actions (FSA) 10 points
Warranty (R/1000) 5 points Based on the supplier circumstances, certain Metric scores may not
Delivery Performance 20 points Status vs. 81 Rating - 10 points apply or may be inactive. Only Metrics with active performance will
Production impact the Category Q1 score for Q1 eligibility. Examples include:
Status vs. 81 Rating – Service 10 points
• Supplier has only Service parts. Therefore, for example, inactive or
production Metrics are excluded from scoring.
• During Q1 attainment, only Metrics with active
performance are considered.
• For a Supplier that is not launching new parts or material, the APQP
Table 3: Q1 Status Stratification Launch Performance Metric is not active and will not be considered.
• If there are NO active Metrics in an entire Category, the Category
will be scored at a default value of 80% of the possible Category
Q1 score Boundaries Q1 Level
score until the Category has active metrics.
>95 points Q1 Gold
Q1 Status Stratification
91 to 95 points Q1 Silver
Suppliers are stratified and awarded different Q1 Levels
80 to 90 points Q1 based on their Q1 score, shown in Table 3 at left.
<80 points Q1 site recommended for Q1 Status Stratification is determined by STA, shown in SIM,
revocation and may be updated twice a year or as appropriate.

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Copyright © Ford Motor Company 2018
BENEFITS OF Q1

Your Q1 status has many benefits, most importantly, membership


among the industry’s elite, with the associated respect and
rewards:

• Recognition: Flying the Q1 flag and displaying the Q1 plaque is a


sign that your facility stands shoulder to shoulder with the best
suppliers in the world.

• Publicity and Advertising Privileges: Q1 status will enable you to


advertise and publicize your company with the additional prestige
of Q1. Suppliers are required to obtain approval from Ford Public
Affairs as a prerequisite of use.
• Self-Certification: As a Q1 supplier, you will be eligible, with STA
concurrence, to self-certify to the PPAP requirements of
IATF 16949 and ISO/TS 16949.

• World Excellence Site Award: Q1 Silver and Gold suppliers will be


considered for this award, which acknowledges the best of the
best.

• Consideration for additional business: Q1 Gold and Silver levels


will help identify those suppliers to be considered as the best
suppliers for our new program sourcing.

• Preferred Status with Ford: Only Q1 facilities are considered for


new product development and sourcing.

If Q1 thresholds are not maintained, a Q1 supplier will be


recommended for Q1 Status Revocation, and if revoked, will
lose all benefits stated above.

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Copyright © Ford Motor Company 2018
APPLYING FOR Q1 Q1 ELIGIBILITY AND STATUS CODES

Q1 Application Q1 Eligibility

Ford Supplier Technical Assistance (STA) will help you through the • Non-manufacturing facilities are not eligible for Q1 status. Examples
Q1 process. First, contact your Ford STA site engineer. They will of non-manufacturing facilities include, but are not limited to:
guide you through the steps necessary before you can make a warehouses, In-Line Vehicle Sequencing Centers (ILVS), P.O. Boxes,
formal Q1 application: accounting offices, sales offices, prototype design facilities, repair
• Is your site eligible for Q1 status? facilities, rework shops, distributors and ship points.
• Manufacturing locations which cannot generate all Q1 metrics,
• What is your classification: a new supplier, a new manufacturing site of
an existing supplier, or a manufacturing site attempting to qualify initially including quality and delivery performance, are not eligible for Q1.
for Q1 status? Note: Q1 metrics managed outside of SIM and approved by STAStrategy may
Your facility will conduct a self-evaluation to ensure that you meet the be used on an exception basis to represent the Q1 required performance
Q1 criteria. Once your facility is ready, based on the site metrics.
performance reported in SIM (against Q1 thresholds), the next step • Supplier Site must show at least one performance rating 6 months old
is to obtain the necessary customer endorsements by contacting the (production and/or Service metrics) and have at least 3 months of
customers for specific Q1 endorsement requirements. Once the metrics (delivery metrics may include the immature month).
required evidence has been approved and the endorsement • Supplier Sites must be STA active in GSDB/SIM with an assigned
Proforma signed, the endorsements are valid for six months from the STA site engineer and STA Organization.
date of the signature on the endorsement documents.
The next step in the Q1 process is formal application to Ford STA. When Q1 Status Codes
your self-evaluation shows your site to be up to Q1 standards (Q1 Q1 Status Codes are used to manage the Q1 process. Reference
Attainment Requirements, Page 7), and you have collected the STA, FCSD Appendix E for full descriptions of each Status Code.
and MP&L endorsements, as applicable, notify your STA site engineer in
writing, along with documentation of your certification to IATF 16949 or ISO
/ TS 16949 and ISO 14001, and compliance with MMOG / LE at Level A. Important Notes:
Next, Ford STA may schedule a Q1 on-site evaluation to review your Q1 is a Ford-exclusive designation. Facilities that no longer ship to Ford
qualifications for Q1. The responsible STA manager will provide a final or our JV partners may not advertise their Q1 status or fly the Q1 flag.
recommendation based on demonstrated site capabilities, performance
For external production suppliers, Ford Purchasing Supplier Technical
metrics, Manufacturing Site Assessment and the overall Q1 score Assistance (STA) administers the Q1 program globally. For suppliers of
maintained during the prior six months of mature data. service products, the responsible FCSD quality activity administers the Q1
STA Site Engineer reviews the Supplier Site data for conformance program globally.
with the Q1 Requirements as stated above and ensures all Access Details Online:
endorsements are obtained, are not expired and are in SIM. This document and information relating to Q1 are accessible to
• If the Supplier Site meets all Q1 Requirements the Q1 status
is updated in SIM and the Supplier Site is notified with a Q1 suppliers on the Ford Supplier Portal (FSP) at:
Letter bearing the required STA and Purchasing signatures. https://web.qpr.ford.com/sta/Q1.html
• The Q1 Plaque and Flag are ordered and the STAengineer
delivers them to the Supplier Site as appropriate.

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Copyright © Ford Motor Company 2018
APPENDIX A: Quality Performance

Table 4: Quality Performance Metrics


The Quality Performance Category
Quality Performance
(A) (B) (C) (D) (E) Quality Performance for Q1 consists of 5 key metrics, shown in Table 4.
Metric Production Service Production Service QR Stop The supplier’s Metric points earned are used to determine the Quality
Commodity Commodity QR Rate Rate Shipments
PPM PPM Performance Category score.
Maximum Metric 10 10 10 10 20
points
Must have Must have Must have Must have Production
Active Metric Criteria production service production service sites only (A) & (B) – Commodity PPM for Production and Service
receipts receipts receipts within receipts with receipts
within 6 within 6 6 mature within 6 within the (0-10 Metric points Each)
mature mature months mature past 12 A supplier gains Q1 points by outperforming the industry commodity
months months months months
PPM (rated on the percentage above or below the industry commodity
Table 5: Commodity PPM Thresholds PPM). If a site provides multiple commodities, it will only receive points
for the worst performing commodity for production and for service,
6 Month Commodity PPM performance respectively. See Table 5 for the corresponding Metric point criteria.
Performance vs. Q1 Industry Metric points
Commodity PPM (Towards Q1 score in SIM)
(Performance vs. Q1 Level in SIM)
• The industry commodity PPM level is locked for 12 months based on
100% 10 points
75% to 99.99% 9 points the prior 12-month industry commodity PPM for each commodity for
25% to 74.99% 8 points
both production and service and typically updated in the first quarter.
0% to 24.99% 7 points
-.01% to -24.99% 6 points • The supplier must have 3 or more months of receipts in the last 6
-25% to -49.99% 5 points
-50% to -74.99% 4 points mature months for either Production or Service.
-75% to -99.99% 3 points
Worse than -100% 2 points • PPM score and Commodity are determined separately for Production
Worse than -100% with “0 point” Criteria 0 points and Service, and results in two separate PPM Metric scores
Satisfied
The “0 point” criteria are based on the 6 month Commodity PPM and the number of • Industry is defined as all external supplier shipments to Ford of part
individual months out of the 6 mature months in which the commodity performance
exceeds the Q1 industry commodity level as defined below. numbers with the same commodity code.
Currently the “0 point” Criteria are:
For Production and Service: the worst 6 month Commodity PPM for the site “used for Q1” • Raw Material sites are excluded from commodity PPM Metric scoring.
> 2x Q1 Industry Commodity PPM and 3 or more months at the “Worse than -100%” level
(1 point) results in a score of 0. • For any Q1 Metric that is not available (not active), an “Incomplete”icon
The number of months at the “Worse than -100%” level (1 point) is displayed in SIM with
the note “2X Industry Threshold”. will be noted on the total Q1 score and the Metric detail score.

Note that the number of months and multiple of the Q1 industry commodity level can be
altered for all production suppliers and/or all service suppliers based on performance. • Note: examples of Q1 scoring calculations are available through Ford
Notice will be provided prior to implementing any such change.
Supplier Portal on https://web.qpr.ford.com/sta/Q1.html

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Copyright © Ford Motor Company 2018
APPENDIX A: Quality Performance continued

Table 6: Low Volume Limits on Commodity PPM (Lowest


Score Allowed)
Phase In Metric
(Completed per Effective Range Q1 Metric score
(A) & (B) – Commodity PPM for Production and Service
Individual (Same for Service Limit (Lowest
continued
Commodity) and Production) score Allowed)
Low Volume Limits on commodity PPM (Lowest Score Allowed)
115.1 to 120 2
(Individual Commodity PPM Phase-In Metrics)
110.1 to 115 3
Commodity PPM 105.1 to 110 4 A Limit strategy has been developed to protect “Low Volume” suppliers

100.1 to 105 5 from excessively low Q1 commodity PPM scoring due to high

0 to 100 7 sensitivity at low part counts. These Limits are applied to the base Q1

12.1 to 15 3 score to limit / cap scoring for lower levels of PPM, percent volume,
Percentage of Site 10.1 to 12 4 and number of rejects (shown in Table 6 at left). This results in an
Volume 8.1 to 10 4 Applied PPM score for each Commodity.
6.1 to 8 5 • The Limits are applied for Ongoing Q1 Maintenance
0 to 6 Not Used for Q1
6 to 7 3
Total Pieces • The Commodity with the lowest Applied score will be used to
5 to 5 4
Rejected determine the Site Commodity PPM score for Production or Service
4 to 4 4
• The Q1 Metric score Limits (far right column Table 6) will limit the
0 to 3 6
115.1 to 120 2 Commodity PPM score if the effective range (middle column Table 6)
110.1 to 115 3 applies and the associated Q1 Metric score Limit is higher than the
Site Overall PPM 105.1 to 110 4 base Commodity PPM score calculated for the commodity.
100.1 to 105 5
0 to 100 7

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Copyright © Ford Motor Company 2018
APPENDIX A: Quality Performance continued

(C) and (D) – QR Rate for Production and Service


(0-10 Metric points Each)

QR (Quality Reject) Rate is a normalized measure of unique QR


incidents per 100 opportunities for both Production and Service.
Table 7: QR Rate Opportunity Examples
Both Production and Service QR Rate Metrics contribute 10 Metric
points to the total Quality Performance Q1 Category score.

Prior 6 Months Receipt activity • The numerator (a QR Incident) includes QRs with >0 rejected
6M parts affecting PPM or chargebacks >$0.
Receiving Opportunity
site Part location 1 2 3 4 5 6 Denominator
• A unique QR Incident is any QR issued by a single Ford receiving
Multiple Parts - Multiple receiving locations - frequent shipments
location for a single supplier site code during one month, regardless
TESTA demo_part_A1 PL01A y y y y y y 6
TESTA demo_part_B2 PL01A y y y y y y 6 of the total quantity of parts rejected in the QR. Each QR counts only
TESTA demo_part_C3 PL01A y y y y y y 6
TESTA demo_part_D4 PL01A y y y y y y 6
once even if multiple part numbers are included in the QR.
TESTA demo_part_C3 PL03A y y 2 Note: For service parts, one QR is written per part number.
TESTA demo_part_D4 PL03A y y 2
TESTA demo_part_D4 PL04A y y y 3 One QR Opportunity exists where there is the following:
Monthly Opportunity
Denominator 5 6 5 4 6 5 31 • One part number received by a Ford or JV Receiving location with at
least one piece shipped to that Receiving location in a single month
Multiple Parts - Multiple receiving locations - infrequent shipments
TESTA demo_part_A1 PL01A y 1
TESTA demo_part_B2 PL01A y 1 Multiple QR Opportunities exist where there are multiple part numbers
TESTA demo_part_C3 PL01A y y 2
TESTA demo_part_D4 PL01A y 1 being received by multiple Ford Receiving locations over multiple
TESTA demo_part_C3 PL03A y 1
months
TESTA demo_part_D4 PL03A y 1
TESTA demo_part_D4 PL04A y 1 See Table 7 at left for examples of determination of the QR Opportunity
Monthly Opportunity
Denominator 2 1 1 1 1 2 8 (known as the “Denominator” in the QR Rate calculation in SIM)
• For production, colored parts are counted under one white part
(body in white)
• Incorporates only Ford receiving locations which are included in Q1
• For Service, receipts from each supplier site at all receiving
locations globally are combined before determining opportunities.
Service does not separate opportunities by receiving location.

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Copyright © Ford Motor Company 2018
APPENDIX A: Quality Performance continued

(C) and (D) – QR Ratefor Production and Service continued

Q1 QR Rate Metric score is determined by the QR Rate per 100


Table 8: QR Rate Scoring Thresholds
Opportunities Value, and the 3 Month vs. 6 Month Trend. If the
QR Rate Status QR Rate Trend Metric score monthly QR Rate is between 10 and 3, then the QR Rate is in the
(6 Month) (3 Month vs. “Trending” range. Within the “Trending” range:
6 Month)
• If the 3 month QR Rate is > 1.2 x 6 Month QR Rate, the trend is
Outstanding <3 N/A 10
(Raw Materials <1.5) Degrading
3 < Rate < 10 Improving 8 • If the 3 month QR Rate is < 0.8 x 6 Month QR Rate, the trend is Improving
Trending (Raw Materials 1.5 < Level 6
• If the trend is neither Degrading nor Improving, the trend is Level.
Rate < 7) Degrading 4
Unacceptable >10 N/A 0 • See Table 8 at left for threshold details.
(Raw Materials >7)
QR Rate thresholds for Raw Material suppliers are different and are shown in
Table 8 at left.

QR Rate calculation (for any given time period):


Table 9: Low Volume Limits on QR Rate (Lowest Score Allowed)
= QR Incidents x 100
Effective Range QR Rate Metric QR Opportunities
QR Rate Phase-In Metric (Same for Service and score Limits
Production) (Lowest score Low Volume Limits on QR Rate (Lowest Score Allowed)
Allowed)
(Phase-In Metrics)
1 6
Number of QR Incidents 2 4 Similar to PPM, and following similar rules, a limit strategy has been
>3 0 developed to protect “Low Volume” suppliers from excessively low
Active Months 1 4 QR Rate scoring due to high sensitivity at low part counts / QR
(Months with Receipts) 2 4 Incidents. These Limits are applied to the base QR Rate score to
>3 0
limit / cap low scoring for low number of QRs and low number of
active months. This results in an Applied QR Rate score.

The QR Rate Metric score Limits (table 9 at left, far right column)
will limit the QR Rate Metric score if the effective range (table 9 at
left, middle column) applies and the associated QR Rate Metric
score Limit is higher than the base QR Rate score calculated

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Copyright © Ford Motor Company 2018
APPENDIX A: Quality Performance continued

(E) –Stop Shipments

(0-20 Metric Points)


A Stop Shipment impacting Q1 is the containment of all affected
vehicles with a potential production vehicle concern, with any supplier
responsibility, already released by the plant but not yet in the hands of
dealers or customers. The Stop Shipment Q1 Metric score rates
Table 10: Stop Shipment Scoring Thresholds suppliers on their quantity of Stop Shipments in the most recent 6
months of production history.

Stop Shipment Frequency Metric Points


With any Supplier Responsibility If Ford experiences one Stop Shipment in the most recent 6
0 in 6 most recent months 20 points
months, the supplier is not eligible to achieve Q1 status.
1 in most recent 6 months 8 points
2 or more in most recent 6 months 0 points
If Ford experiences two or more Stop Shipments in the most
recent 6 months, the supplier will be recommended to lose
Q1 status.
• Q1 impact may be waived if the supplier demonstrates proactive
intervention, the suspected component has not been used in Ford
production and the underlying root cause is resolved in a timely
manner, as agreed by STA.

• See Table 10 at left for Stop Shipment Metric scoring.

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Copyright © Ford Motor Company 2018
APPENDIX B: Capable Systems

The Capable Systems Category


Table 11: Capable Systems Metrics Before a supplier is considered for Q1, it must demonstrate system
capability through their Manufacturing Site Assessment (Q1MSA),
Capable Systems adherence to industry standards, and APQP Launch Performance.
(F) (G) (H)
Metric Q1 MSA (Q1 Industry Standards APQP Launch These capabilities must be maintained to attain or retain Q1 status
Manufacturing (IATF 16949 or ISO/TS Performance (Table 11). Note that Table 1 above provides the criteria.
Site 16949, MMOG/LE, ISO (F) – Q1 Manufacturing Site Assessment (Q1MSA)
Assessment) 14001)
Bulk material brokers may (0-15 Metric Points)
be certified to ISO 9001 The Manufacturing Site Assessment defines Ford quality requirements
Maximum 15 10 5
Metric and is a key component of Q1. The assessment reviews the fundamental
points areas of the supplier quality system by evaluating how well the site has
All Sites not in All Sites Except: APQP planned for and demonstrated manufacturing process capability.
Active Q1 Status “D”, Assessment
Metric “2”, “N”, “U”, “Z”. Q1 Status “D”, “2”, “N”, “U”, present and not Suppliers must demonstrate these fundamentals based on objective
Criteria “Z”. “N/A” evidence in order to achieve and keep Q1.

Planned: Q1 status “A” with


blank or future PE date. Supplier Sites must meet all Q1MSA expectations or implement an
effective corrective action plan. The Supplier Site will use the latest
Q1MSA assessment checklist available on the eQ1MSA and on the Q1
Page of the Ford Supplier Portal (FSP). Many supplier process
compliance requirements (continuous improvement, etc.), not
specifically scored in SIM, can affect the Q1 score through the Q1
Manufacturing Site Assessment

Web Based Q1MSA:


https://web.sfq.ford.com/sfq/home/msaHome.do
(If the supplier cannot gain access to eQ1MSA, contact your Site STA
Engineer.)

(F) – Q1 Manufacturing Site Assessment (Q1MSA) continued


Supplier Site assessment frequency is based on Q1 status:
Q1, “W” and “V” supplier sites every 12 months
Non Q1 (“A”, “R”, and “X”) supplier sites every 6 months
Service Unique Suppliers every 12 months
26 27
Copyright © Ford Motor Company 2018
APPENDIX B: Capable Systems continued

Table 12: Q1MSA Scoring (F) – Q1 Manufacturing Site Assessment (Q1MSA) continued
Q1 Metric scoring for Q1MSA is based on the status of the Q1
Manufacturing Site Assessment or the Q1 Manufacturing Site
Assessment Status Timing Metric
score Assessment Action Plan (if required). Suppliers may earn up to 15
Performed & Acceptable On Time (Per Assessment Due 15 Metric score points toward the Capable Systems Category score.
Date)
Late Assessment (to due date) Overdue (Automatic Deduction of 5 10 Metric point adjustments will occur according to Table 12 at left.
within the most recent 6M period points) (G)– IndustryStandards
(6M / 12M based on frequency Delinquent (1st Action) 4
(0-10 Metric points)
req.) Delinquent (2nd Action) 0
CAP (Corrective Action Plan) If Acceptable 15 Suppliers must maintain 3rd party certification to IATF 16949 or ISO/TS
Required Delinquent (1st Action) 4 16949, and ISO 14001. Self assessment to MMOG/LE at level A. Scoring
Delinquent (2nd Action) 0 is determined per Table 13 based on status of supplier certification. 3rd
Ineffective (1st Action) 4 party certification and MMOG/LE self-assessment results are entered by
Ineffective (2nd Action) 0 the supplier into GSDB Online via Ford Supplier Portal in Covisint.
• ISO 14001 – Environmental Management System
Q1 suppliers share a key role in our environmental commitment and
efforts toward continuous improvement. All existing production and
service supplier manufacturing sites are to be third-party certified to the
Table 13: Industry Standard Scoring ISO 14001.
Industry Standard Status Time Frame Metric
• IATF 16949 or ISO / TS 16949 – Supplier Quality M a n a g e m e n t System
Score
All Certifications / Assessments Up-to-Date (not expired) 10 IATF 16949 and ISO / TS 16949 provide a framework of fundamental
Note: MMOG/LE to be submitted quality management systems that enable continuous improvement and
between 1 May and 31 July emphasize defect prevention and the reduction of variation and
ISO 14001 Expired 7 to 31 Days 4 inefficiency within the value chain. Q1 suppliers are required to be third-
IATF 16949 or ISO/TS 16949 7 to 31 Days 4 party certified to IATF 16949 (by 15 Sept 2018) or ISO / TS 16949.
Expired
MMOG/LE missing / Expired / At ANY Time 0 MMOG / LE Self-Assessment
Not level A (No Grace Period) (Material Management System Requirements)
ISO 14001 Expired / Missing >31 Days 0 MMOG / LE was developed to drive the use of fundamental material
IATF 16949 or ISO/TS 16949 >31 Days 0 management systems and processes that result in outstanding delivery
Expired / Missing performance, exceptional customer satisfaction and continuous
improvement. MMOG/LE is available through http://www.aiag.org
Q1 suppliers are required to submit an annual self-assessment indicating
compliance to MMOG / LE at Level A. The appropriate self-assessment
result must be entered via GSDB online between May 1st and 31 July of
each year.
On-site reviews of supplier compliance to MMOG/LE will be conducted
at Ford’s discretion. If a supplier is found not to meet MMOG/LE Level A
requirements, and its corrective action plan does not meet MP&L‘s
requirements based on effectiveness and timeliness, Q1 status will be
28 jeopardized. 29
Copyright © Ford Motor Company 2018
APPENDIX B: Capable Systems continued

Table 14: APQP Launch Performance Scoring (H)– APQP Launch Performance
(0-5 Metric points)
Suppliers are expected to have a process in place to manage
The APQP Launch Performance is used to assess how effectively APQP Launch new vehicle program launches with the objective to achieve
activities are executed by the suppliers.
flawless launch execution.
These include:
Supplier sites are rated on APQP Launch Performance out of 5
• On time Schedule A submissions
Metric score points per Table 14 at left. The supplier site's launch
• Escalation of open issues
performance is assessed by the Site STA engineer on a cadence
• Providing robust completion evidence for APQP deliverables
determined by Q1 status. Suppliers are assessed as one of four
• Sub-Supplier APQP Management
levels:
• Maintaining PPAP timing, actions and documentation
• Management of Supplier Quality AIMS issues - Outstanding Execution
• Service part availability at launch - Acceptable Execution
• Support of Material Required Dates, In Plant Dates (IPD), and Launch Ramp Up - Poor Execution
volumes
- Not Applicable (Excluded)

Note: The supplier can still achieve 30 Category points for


APQP Launch Performance Scoring
Capable Systems in Q1 if Supplier Sites are rated “NotApplicable

Outstanding Execution (5 points): (N/A)” for APQP.


Supplier meets all launch requirements, maintains timing to support launch, and is
responsive and transparent with open issues.
Cadence based on Q1 Status:
Acceptable Execution (3 points): • Q1 Sites are assessed at a minimum of once per year.
Supplier manages issues during launch, informs the teams of changes in timing,
• Non-Q1 (“A”, “R” and “X”) Sites are assessed at a minimum
and responds to open issues within required timing.
of once every six months.
Poor Execution (0 points): • If there is a significant change at any time in the Supplier Site’s
Supplier has chronic issues, does not bring issues forward, does not respond in a
timely manner and may disrupt a launch. APQP Launch Performance, Site STA Engineers may update the
rating accordingly.
Not Applicable No impact on Q1 score (excluded from Q1 scoring):
Supplier has not participated in launch activities in the past 12 months.

30 31
Copyright © Ford Motor Company 2018
APPENDIX C:Warranty Performance

The Warranty Performance Category


Table 15: Warranty Performance Scoring
Warranty Performance for Q1 consists of 2 key metrics, shown in
Table 15 at left. The supplier’s Metric points earned are used to
determine the Warranty Performance Category score.
Warranty Performance
Metric (I) (J) (I) – Field ServiceActions
FSA Warranty R/1000 (0-10 Metric Points)
(Field Service Actions) Performance
Field Service Actions impacting Q1 are those Field Service Actions
Maximum Metric 10 5 approved by Ford, with any supplier responsibility, which involve notification
points of dealers and/or vehicle owners, regarding inspection and/or correction of
a potential production vehicle concern.
Active Metric Must have production Must have warranty If any Field Service Actions with any supplier responsibility exist in
Criteria receipts within the last 48 R/1000 reported for the the most recent 6 calendar months, 0 points will be awarded for the
months site (Production only) FSA Metric Score.

Note: Q1 impact of a Field Service Action may be waived if the supplier has
been proven not to be responsible for the Field Service Action, including
reassignment of responsibility to a sub-tier supplier, as agreed by a STA
Regional Director.

(J) – Warranty R/1000 Performance (Production only)


Warranty performance is measured by the improvement trend in repairs
per 1000 vehicles. A supplier gains Q1 points for demonstrated
improvement in warranty based on monthly warranty claims relative to
the site’s overall Ford business.
Suppliers must demonstrate knowledge of the warranty’s impact on
their parts to Ford Motor Company vehicles. Warranty metrics should
be integrated in the supplier’s QOS along with roadmap actions to
deliver significant year-over-year improvements. In addition, suppliers
must have plans in place to monitor low time in service warranty to
detect and to correct emerging customer concerns.

The Warranty R/1000 Performance metric score is based on the trend in


R/1000 data at 3 Months in Service (MIS) for the last 12 reported
months for the supplier manufacturing site. To identify the trend, the
R/1000 average is calculated for the 3, 6, and 12 Months of Production
time frames through the formula below.

R/1000 Average Calculation (for the timeframe):


Sum of the R/1000 values reported
32 Count of the number of Months with R/1000 values reported 33
Copyright © Ford Motor Company 2018
APPENDIX C:Warranty Performance

Table 16: Warranty R/1000 Performance


Trend Thresholds and Scoring

R/1000 Trend Criteria Metric score (Up to 5 points)


(J) – Warranty R/1000 Performance continued
6 Month Average
vs. 6M < 12M +1 point Once the R/1000 performance is calculated for each time period, the 3,
12 Month Average 6, and 12 month averages are compared to determine the R/1000 trend
(positive/level or negative).
3 Month Average
vs. 3M < 6M +1 point
6 Month Average
3 Month Average • Suppliers start with a base score of 2 points
vs. 3M < 12M +1 point
12 Month Average • An additional point is awarded for each additional trend criterion
satisfied (see Table 16 at left)*.
Base score None 2 points
• R/1000 only applies to production parts

* The scoring criteria in Table 16 are referring to periods of months,


for example, 6M = 6 months.
Therefore, 6M refers to 6 months of 3 Months In Service Repairs
per 1000 vehicles

34 35
Copyright © Ford Motor Company 2018
APPENDIX D: Delivery Performance

Table 17: Delivery Performance Metric Scoring The Delivery Performance Category
Products must arrive on time, at the correct location, in the proper
Delivery Performance
quantity and with the correct information. This metric drives
Metric (K) (L)
Production Delivery Service Delivery excellence in communication and shipping performance.

Maximum Metric 10 10 (K) and (L) – Delivery Performance for Production and Service
points (0-10 Metric points each)
Active Metric Must have at least one Must have at least one A Supplier earns Q1 Metric points (Table 17 at left) for both
Criteria production delivery rating in service delivery rating in the
the 6 mature months or via 6 mature months or via ship production and service delivery performance based on the weighted
ship point point six-month average delivery rating and monthly ratings. For a Q1
delivery metric score to be active, the supplier must have at least one
month with a delivery rating in the prior 6 months. If a site receives
Table 18: Delivery Performance Thresholds
multiple production or service delivery ratings, its delivery metric
Super G 6 Month Weighted Average Metric points score will be based on the worst production and service ratings,
100 10 points respectively.
>97 to 99 8 points
>81 to 96 6 points •Delivery ratings are based on the ship site(s)
Less than 81 • A unique ship point is determined by its ship point GSDB code
(BUT ANY of 3 the most recent available 6 points • Production Supplier Sites uniquely supplying bulk material, "As
monthly ratings > 81, including the
Required" parts, or Purchased Services are exempt from
immature month)
Less than 81 Delivery requirements, including MMOG/LE self-assessment.
(AND ALL of the 3 the most recent 0 points MP&L Delivery Analysts maintain these supplier types in the
available monthly ratings <81, including
the immature month) Maintain Site Management view in SIM
• In the Q1 Scoring Detail, The “Incomplete” label indicates that
the site is Production or Service STA active, but has no
Determining Worst Shippoint
For all considered ship points*, the Supplier Site receives “0 point” Metric score if the corresponding delivery ratings in the last 7 months (includes the

following occurs for any ship point: immature month).

• Delivery Rating falls below 81 points for: • Delivery ratings will be assigned directly to a manufacturing
o The weighted six-month average AND Supplier Site when the mfg Supplier Site code is the same as the
o The last 3 available ratings from the past 7 complete ship point Supplier Site code.
months This includes the immature month rating if one is • Delivery ratings assigned directly to the manufacturing Supplier
available Site (where Mfg Site Code = Ship Point Site code, regardless of
These ratings do not need to be in consecutive calendar months presence of receipts) are always considered (when delivery
36 *Ship sites with < 2 ratings in the past 7 months are not considered ratings exist within the prior 7 month period) 37
Copyright © Ford Motor Company 2018
APPENDIX E: Q1 Status Codes

Q1 StatusCodes
Q1 Status Codes are used to manage the Q1 process, described in
Figure 1 at left and described below.

"D" Disposition Required - New Supplier Site requires a Q1 Manufacturing


Site Assessment

"A" Working Toward Q1 – Supplier Site is expected to achieve Q1 within 12


months of Production Established (PE) Date.

"W" Q1 Waived – Supplier Site must meet Q1 On-going Performance


requirements and it may use an alternate quality management system to
satisfy Q1 Manufacturing Site Assessment (Q1MSA) expectations.

"X" Q1 Approval Denied – Supplier Site does not meet Q1 Requirements


due to timing or non-Q1 Supplier Site does not meet the On-going
performance requirements of Q1

"Y" Q1 Achieved – Supplier Site has been awarded Q1


Note: Q1 Gold and Q1 Silver level will be identified in SIM

"R" Q1 Revoked – Supplier Site has lost Q1 status due to performance or


customer satisfaction issue.

“V” Virtual (Contract Manufacturing) site – Identifies Virtual contract


manufacturing sites manufacturing product on behalf of another parent.
These sites may represent a second GSDB site code at a single supplier
site, each site code of a different supplier parent and associated quality
responsibility. The virtual site may be sourced as a responsible
manufacturing location.
Figure 1: Q1 Status Code Flow "2" Tier 2 – STA supported Supplier Site with no products shipped directly
to any Ford facilities. Only if there is a Multi-Party Agreement in place
between the Tier 1, Tier 2 and Ford is there any assigned responsibility for
STA in managing the Tier 2. For all other types of directed Tier 2 (Straight
and Basket), the Tier 1 has full responsibility for the product from the
directed Tier 2 site.

“N" – Bulk/Raw Material non-manufacturing broker sites with


acceptable performance (“Not Eligible for Q1”)

“U" – Bulk/Raw Material non-manufacturing broker sites with


unacceptable performance

"Z" Non-Manufacturing Supplier Site – "Z" Non-Manufacturing Supplier


38
Site – e.g. warehouse, sequencers, sales office, technical center, P.O. 39
Copyright © Ford Motor Company 2018 Box. Temporary indicator flag to identify manufacturing Supplier site.
APPENDIX F Q1 3rd EDITION SUMMARY OF CHANGES APPENDIX F Q1 3rd EDITION SUMMARY OF CHANGES continued

What’s Changed?
1. Q1 Scoring and Performance Categories 4. New Q1 Metrics for Q13rd Edition

The Q1 scoring method and metric grouping have been revised. QR Rate for both production and service, APQP Launch Performance, and
Warranty R/1000 Performance are new Metrics in Q1 3rd Edition.
Q1 will now be scored from 0 to 100 Q1 points. Sites start with 0 points and earn
points in 4 Performance Categories. A site must maintain a total score of 80 Q1 points A) QR Rate:
and maintain / attain certain Metric scores to remain in good standing. Suppliers will QR Rate is a normalized measure of unique QR incidents per 100 opportunities for both
no longer receive negative points or bonus points applied to a base score. Production and Service. Both Categories contribute 10 Metric points to the Quality
The 4 Performance Categories are as follows: Performance Q1 Category score.
A) Quality Performance: Contributes 30 Category points, consists of 5 Metrics. Additional detail in Appendix A: Quality Performance.
- Production Commodity PPM B) APQP Launch Performance:
- Service Commodity PPM The supplier site's launch performance is assessed by the Site STA engineer on a cadence
(Overall Site PPM Removed) determined by Q1 status. Suppliers are assessed as one of four levels:
- Production QR Rate (New)
- Outstanding Execution
- Service QR Rate (New)
- Acceptable Execution
- Stop Shipments
- Poor Execution
B) Capable Systems: Contributes 30 Category points, consists of 3 Metrics. - Not Applicable (Excluded)
- Q1 Manufacturing Site Assessment Additional detail in Appendix B: Capable Systems.
- Industry Standards (IATF 16949 or ISO/TS 16949, ISO 14001, MMOG/LE)
C) Warranty R/1000 Performance:
- APQP Launch Performance (New) The Warranty R/1000 Performance (Repairs per 1000 vehicles) metric is based on the
C) Warranty Performance: Contributes 20 Category points, consists of 2 Metrics. improvement trend in R/1000 data at 3 months in service for the last 12 reported months for
- Field Service Actions the supplier manufacturing site. Suppliers earn points for positive trends when comparing
- Warranty R/1000 Performance (New – Production only) the 3, 6, and 12 month R/1000 averages.
D) Delivery Performance: Contributes 20 Category points, consists of 2 Metrics. Additional detail in Appendix C: Warranty Performance.
- Production Delivery 5. "Violation Of Trust" Removal
- Service Delivery
The Violation of Trust has been eliminated from Q1 scoring and revocation
Additional detail in Appendix D: Delivery Performance governance. Q1 Manufacturing Site Assessment is now used to identify and
Based on supplier circumstances, certain Metric scores may not apply / may be address this type of issue.
inactive. Only Metrics with active performance will impact the Category Q1 score for
Q1 eligbility. If there are no active Metrics in an entire Category, the Category will be 6. Streamlined Endorsements
scored at a default value of 80% of the possible Category score. Q1 is not attainable A. Plant Endorsement Removal:
without at least one active Metric in each Category. Where all Metrics in Quality or Plant endorsement has been removed from Q1 requirements.
Delivery Categories are inactive, the Q1 score and the Category will be identified as Q1 3rd Edition now contains QR Rate, Launch Performance, and
“Incomplete” in SIM. “Incomplete” does not imply poor performance. The Site Warranty Performance, eliminating the need for Plant Endorsement.
Engineer and supplier should understand the reason for any missing metric and take
action if it is not expected. B. MP&L (Material Planning and Logistics) Mandatory Document Pre-
Screening:
2. Q1 Status Stratification Supplier alerts MP&L of intent to submit a petition for MP&L
In order to reward higher performing supplier sites, Q1 Status will now be endorsement 90-100 days before the Q1 Target Date. The mandatory
stratified per demonstrated performance over a 6 month period into 4 levels: document pre-screening is completed prior to the endorsement request
- Q1 Gold (greater than 95 Q1 points)
- Q1 Silver (91 to 95 Q1 points) submission, ensuring compliance.
- Q1 (80 to 90 Q1 points) C. MP&L Lead Region Endorsement:
- Q1 sites recommended for revocation if overall Q1 score less than 80 Q1 points or Supplier needs to submit endorsement request only to the region of
zero Metric score for PPM, Q1MSA, Stop Ship, FSA, Certifications or delivery site location (lead region). MP&L representative of lead region
records endorsement in SIM. Lead region representative obtains
3. Q1 Metric Threshold Limits endorsement from other affected regions without supplier
Q1 2nd Edition included all commodities at the site in Q1 attainment PPM scoring. participation.
Q1 3rd Edition limits the PPM scoring for Q1 attainment to the base PPM score for D. FCSD Lead Region Endorsement for both quality and delivery:
those commodities used for Q1. Supplier needs to submit service endorsement request only to the
region of site location (lead region). FCSD representative of lead region
Q1 3rd Edition also limits the QR Rate scoring for suppliers with low receipts to records endorsement in SIM. Lead region representative obtains
prevent excessively low QR Rate scores for low volume suppliers and QR incidents. endorsement from other affected regions for both service quality and
delivery without supplier participation.
40 41
Copyright © Ford Motor Company 2018
APPENDIX G: Contacts

Table 19: Contacts Contacts and Help

What Where Who There are many systems and processes associated with Q1.
General questions about
SIM siminfo@ford.com
SIM Table 19 at left provides a list of key systems or other resources associated
Capable Systems GSDB Online Suppliers with Q1 and their contacts for help or more details.
Supplier CSA If there are any other areas not mentioned in the table where help is
Corporate Security Covisint Help
https://fsp.portal.covisint.com/web/po
Administrator Update Desk
rtal/home Covisint
needed, the first point of contact is the STA Site Engineer identified in SIM
(Supplier Improvement Metrics), available through Ford Supplier Portal in
Delivery Champion name, GSDB Online or Ford Supplier Delivery Analyst
Covisint https://fsp.portal.covisint.com/web/portal/home
phone, fax email CMMS, Super G displayed in SIM
Note: Lead STA Site Engineer is the Production STA Site Engineer, unless
Delivery Dispute Super G SMPG@ford.com the Supplier Site is Service unique or delegated by Production, then the
Service STA is the Lead Site Engineer.
Supplier.
Covisint Help
FSP Access Issues https://fsp.portal.covisint.com/web/po
Desk
rtal/home
Q1 Manufacturing Site
eQ1MSA or SIM Supplier or STA Site Engineer
Assessment
Plant Manager name, GSDB Online or Supplier through GSDB online
phone, fax, email STA Engineer STA Site Engineer, POC
Ford Plant IQ
PPM Production Dispute QR2, CMMS
and/or STA Resident

Covisint,
Applications, Service STA Site Engineer as listed in
“FCSD Supplier SIM
PPM Service Dispute
Quality Note: must complete 3D before
Discrepancy disputing.
Notice Site”

GSDB Online or
QC Manager name, phone, Supplier through GSDB online
STA Site
fax, email STA Site Engineer, POC
Engineer

Covisint Help https://fsp.portal.covisint.com/web/po


SIM Access Issues
Desk rtal/home

GSDB Online Supplier → gsdbol@ford.com →


Supplier Site Name
GSDB Buyer

42 43
Copyright © Ford Motor Company 2018