Tech Mahindra

1. What has led to the growth of Tech Mahindra? ANS: The tech Mahindra provided a full range of basic IT services. It is the Europe s second largest telecom service provider. They combine deep domain expertise in OSS (operating support service) and BSS (Business Support services).These services involve the development or implementation of software system and other type of IT solution. Providing first, second, third line support and on-call support On-call support further includes Gold (24x7), Silver and Bronze support. Tech Mahindra takes complete ownership of the outsourced suite of applications as per the agreed scope and manages the support. This typically involves transition management, project management, proactive risk and scope change management, quality management, SLA management etc. With a core focus on Telecom, Tech Mahindra has the expertise and experience to manage an enabling infrastructure and applications and run outsourced operations for large telecom operators smoothly. The services provided by the firm could be categorized in to three segments IT Services, R&D Services and BPO.

Application Development With design and development expertise in divers platform usage to best of bread tools and technique combine with state of art Software development facilities tech Mahindra delivered Significant business benefit to its costumer. It is providing end-to-end development from requirement analysis to deployment and rollout. Application Maintenance - Changing or enhancing software to meet changing or increasing business demands in the post-rollout phase of an application. Tech Mahindra giving costumer confidence in predictable, low risk and high quality develop and maintenance services. Consulting- Tech Mahindra's Consulting services emphasize our holistic approach in solving clients' business and IT problems, flexibility around the vendor/client relationship, pricing and packaging, the ability to assist in corporate transformation and agility, as well as commitment to creativity and innovation. Strategy planning, Assessment, Procurement, Re-engineering solutions, Planning, audits, best practices etc are the basic level of reason of growth. R&D Services- The R&D services provided solution for equipment manufactures. It provided technology solution to leading telecom equipment manufacture worldwide. With a worldwide track record of successful delivery in large project involving in core telecom technology domains of switching ,signaling, access, optical transmission and intelligent network it maintain the life time achievements. BPO- Tech Mahindra s Managed Services model is a non-invasive approach to outsourcing, providing skills and competencies, with support tailored to customer requirements and the flexibility to implement and manage key projects as part of ongoing operations. This provides

What are Tech Mahindra s Strengths and Weaknesses? Strengths  Tech Mahindra s expertise in the telecom vertical is very significant. and Germany.  Increased competition in the TSP market due to entry of new players requiring product differentiation and cost efficiencies. What are the opportunities and threats Tech Mahindra is likely to face? Opportunities:  TSPs across the globe are adopting outsourcing at an increased pace..  Providing innovative services to customers at a rapid pace. in a cost effective manner. is one of the biggest challenges faced by TSPs.  Overexposure of the company to foreign currencies 3.S. the UK. respectively in FY08. Tech Mahindra needs to market itself more aggressively in these regions.  Joint venture with lead companies like Motorola  Competitive edge in the servicing of telecom industry as well as superior execution abilities due to working for BT. Tech Mahindra is expanding its footprint by targeting newer geographies and newer TSPs.control and flexibility over their information systems without either the pain or cost of running them 2.Tech Mahindra our customers the best of both worlds .  The company's tax benefit accruing from its Software Technology Parks or STPs status will expire on 31st March 2010. Tech Mahindra has the ability to service end-to-end needs of emerging telecom players.  High dependence on the telecom industry  Top five clients and top ten clients accounted for 83% and 89% of the revenue. Threats .  Tech Mahindra with its focus on the telecom vertical has been investing in new technologies to position itself to take advantage of the changing landscape. which are yet to adopt outsourcing.  Achieved several quality accreditations like ISO  Ranked by NASSCOM as the sixth largest Indian IT services company in terms of export revenue Weaknesses  Despite 90% of business coming from the U. With its comprehensive services portfolio.

global client list and deep pockets pose a threat to Indian It companies  Retention of client/customer is also a critical part because of expansion of global IT players to India with their deep domain expertise. global client list and deep pockets 4. 5. Malaysia. evaluate people plan to realize strategies Design architecture. and short-term goals. In my point of view that employees of both companies may be in trouble. distinctive IT skills.Tech Mahindra  Joint venture with Satyam  Emergence of other low cost off shoring destinations such as China. domain expertise and indepth technology skill-sets. monitor and review for the continuous improvement Revenue management services:y y Remote billing operation outsourcing Managing and operating billing services . Tech Mahindra solutions enable clients to maximize returns on IT investment by achieving fast time to market reduced total cost of ownership and high customer satisfaction. Is the organization prepared to face the future competition? ANS: The immediate challenge that Tech Mahindra would face is that of work force management. people. The first people to feel the brunt of the takeover.  Expansion of global IT players to India with their deep domain expertise. setup long term. timelines and dependencies Operate manage and operate the infrastructure. while this may seem like a win-win situation for Tech Mahindra. They have performed consistently better in each year but there are some other strategies for the growth of Tech Mahindra. Assessed at SEICMMi Level 5 and PCMM Level 5. Thailand and the Czech Republic. especially Satyam employees based abroad and those who are currently on bench. process. proven innovative delivery models and approach to off shoring. Chile. Singapore. Understand business drivers. technology. What should be Tech Mahindra s future growth strategy? Tech Mahindra has emerged as a leading player of the market. will most likely be the 6000 odd fresher that Satyam had recruited last year.hard ware/ applications/ network/security: vendor identification and qualification Execute the setup. Tech Mahindra achieves this through its domain and process expertise. best practices setup. research and development. Tech Mahindra's track record for value-delivery is supported by over 23. Evaluate business process setup. Philippines.000 professionals who provide a unique blend of culture.

CRM/customer care. billing operation is related to mediation. wholesale. An extensive line up of key industry speakers will present delegates with market opinions. . call rating.retail. thought-provoking ideas. interconnect.Tech Mahindra y Type of billing operations. bill presentment. order management. This event will address the new business challenges in the telecom industry and the role of OSS BSS as an enabler of new services and revenue generating opportunities. innovative solutions used by technology service providers and key strategies adopted by service providers. account receivable processing and collection processing Revenue assurance/fraud management y Tech Mahindra will be participating in the Frost & Sullivan 2nd Annual OSS BSS Asia Pacific Summit to be held from 27th -28th March 08 at Singapore. bill cycle call collection.