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BUS 3750 Spring ‘18 Midterm Exam 1 Study Guide Potential Topics

Using this study guide

1. This outline represents a list of potential topics for the first midterm exam.
a. Because a topic is included in the study guide doesn’t mean that topic will definitely be on the exam.
b. If a topic is NOT INCLUDED in the study guide, that topic will DEFINITELY NOT BE on the exam.
2. Topics are based on section headings from textbook chapters and titles from lecture PowerPoint slides.
a. Such topics automatically include all subsections (from the text) and bullets & sub-bullets from lecture
PowerPoint slides
b. Topics that match both a lecture PowerPoint slide and a textbook section heading indicate that content for
that topic from both text and lecture could be covered on the exam
c. Content from sections of the textbook that have no heading are indicated by page numbers

Class of Jan 9
1. Lecture
a. Definition of business processes
b. Productive business processes
c. Core concepts for understanding any business process: Efficiency; Responsiveness; Priority; Capacity

Class of Jan 16
Chapter 1
1. Text
a. pp. 2
b. Strategy, processes and analytics
c. What is operations & supply chain management? (All subsections)
d. Efficiency, effectiveness & value (All subsections)
e. Historical development of operations & supply chain management (All subsections)
2. Lecture
a. What is operations & supply chain management?
b. Understanding the global supply chain
c. Supply chain management responsibilities
d. Process cycles of a supply chain

Class of Jan 18
Chapter 2
1. Text
a. Mission statements with aspirations beyond making a profit (All subsections)
b. A sustainable operations & supply chain strategy (All subsections)
c. What is operations & supply strategy? (All subsections)
d. Strategies are implemented using operations & supply chain activities -- Ikea's strategy (All subsections)
e. Assessing the risk associated with operations & supply chain strategies (All subsections)
f. Productivity measurement (All subsections)
2. Lecture
a. What is operations & supply strategy?
b. Key question for development of operations & supply strategy
c. Trade-offs: Understanding supply chain processes
d. Understanding customers
e. Strategic fit

Continued on next page.

Classes of Jan 23 & 25
Chapter 3
1. Text
a. From bean to cup: Starbucks global supply chain challenge
b. Forecasting in operations and supply chain management
c. Quantitative forecasting models (All subsections)
d. Qualitative techniques in forecasting (All subsections)
e. Web-based forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR)
2. Lecture
a. Introduction
b. Principles of forecasting
c. Simple exponential smoothing
d. New fcst = Prev fcst + a * (Last Demand - Prev Fcst)
e. Steps in trend-enhanced exponential smoothing forecasting (both slides)
f. Trend-enhanced exponential smoothing example
g. Accuracy of trended & seasonalized exponential smoothing
h. Forecast error
i. Estimating forecast bias
j. Estimating forecast error

Class of Jan 30
Chapter 4
1. Text
a. Shouldice Hospital: Hernia Surgery Innovation
b. Capacity management in operations and supply chain management (All subsections)
c. Capacity planning (All subsections)
d. Using decision trees to evaluate capacity alternatives
e. Planning service capacity (All subsections)
f. Chapter 4A: The Learning Curve (All subsections)
2. Lecture
a. Capacity management in operations
b. Capacity utilization
c. Determining capacity requirements: includes all steps used in working the example in class
d. Using decision trees to evaluate capacity alternatives: includes all steps used in working the example in
e. Differences between planning service versus manufacturing capacity

Continued on next page.

BUS3750 Operations and Supply Management: The Core (4E)
Midterm Exam 1 Review Questions (Bold & Underline indicates correct response.)
These review questions come from the textbook. However, the exam will also cover additional
assigned reading and video content (if any) and lecture material.

Chapter 01
1. According to the text, the Goods-Services Continuum consists of which set of categories?
A. No goods, some goods, even mix, some service, no service
B. Pure goods, core goods, core services, pure services
C. No service, some service, good service, excellent service
D. Self-service, help desk service, face-to-face service, service-with-a-smile
E. None of the above

2. According to the text, which is not a characteristic that distinguishes services from goods?
A. Service jobs are unskilled.
B. A service is intangible.
C. Services are perishable
D. Services are heterogeneous
E. None of the above

3. According to the text, which is not a measure of operations and supply chain management efficiency used
by Wall Street?
A. Inventory turnover
B. Revenue per employee
C. Receivable turnover
D. Earnings per share
E. Asset turnover

Chapter 02
1. According to the text, which is not a major strategic operational competitive dimension that forms a
company's competitive position?
A. Cost or price
B. Delivery speed
C. Delivery reliability
D. Management acumen
E. Coping with changes in demand

2. According to the text, in development of an operations and supply chain strategy, which may be an
important product-specific criteria to consider?
A. Focus
B. Production lot-size
C. Supplier after-sale support
D. Learning curve
E. Total quality management

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3. According to the text, which of these is a multifactor measure of productivity?
A. Output/(Materials)
B. Output/(Labor + Capital + Energy)
C. Output/All resources used
D. Output/Inputs
E. All of the above

Chapter 03
1. According to the text, which is not one of the basic types of forecasting?
A. Qualitative
B. Time series analysis
C. Causal relationships
D. Simulation
E. Force field analysis

2. In most cases, demand for products or services can be broken into several components. Which of the
following is considered a component of demand?
A. Cyclical elements
B. Future demand
C. Past demand
D. Inconsistent demand
E. Level demand

3. According to the text, which forecasting methodology is considered a time series forecasting technique?
A. Delphi method
B. Exponential averaging
C. Simple movement smoothing
D. Weighted moving average
E. Simulation

Chapter 04
1. According to the text, _____ is the ability to rapidly and inexpensively switch production from one
product to another.
A. Economies of scale
B. Economies of size
C. Economies of shape
D. Economies of scope
E. Economies of shipping

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2. If the best operating level of a piece of equipment is at a rate of 400 units per hour and the actual output
during an hour is 300 units, the capacity utilization rate = _____.

𝐶𝑎𝑝𝑎𝑐𝑖𝑡𝑦 𝑈𝑠𝑒𝑑
𝐶𝑎𝑝𝑎𝑐𝑖𝑡𝑦 𝑈𝑡𝑖𝑙𝑖𝑧𝑎𝑡𝑖𝑜𝑛 𝑅𝑎𝑡𝑒 =
𝐵𝑒𝑠𝑡 𝑂𝑝𝑒𝑟𝑎𝑡𝑖𝑛𝑔 𝐿𝑒𝑣𝑒𝑙

A. 0.75 = 75%
B. 1.00 = 100%
C. 1.33 = 133%
D. 2.33 = 233%
E. 3.00 = 300%

3. According to the text, which is an important difference between capacity planning for services and
capacity planning for manufacturing?
A. Time
B. Location
C. Demand volatility
D. Utilization impacts service
E. All of the above are important differences between service & manufacturing capacity planning