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KRISTINE JAO RAGSAG

ISTQB/BCS CTFL, PSM I


385 Boni Avenue, Mandaluyong City. 1550. Philippines.
Email Address: kragsag@gmail.com
Mobile No.: +63927 3760 230

OBJECTIVE

Seeking a challenging and rewarding position, with a strong will to prosper in any assigned duties. Has a
passion to quickly learn and adjust to new environments and technologies.

SUMMARY OF EXPERIENCE

 Experience in Bank, Financial Institutions and Telecommunication industries.


 Experience in overseas work (Malaysia, Singapore, Australia and US).
 Extensive training and application of software testing theories and procedures.
 Performed Functional, Integration, Regression, User Interface, Compatibility, Acceptance, Security testing
and Back-End Testing.
 Creation of Test Plan, Test Case, Test Execution, Defect Logging and Test Reporting.
 Verification of test data and test results on Database and Mainframe Systems.

SKILLS AND TECHNOLOGY

Mercury Test Tools HP Quality Centre 10.00, Test Director, QTP


Rational Test Tools Rational Manual Tester, Rational Functional Tester
Other Test Tools Collaborative Lifecycle Management (CLM), Perl Desk Staff, JIRA, Test Rail
Database SQL Server Management Studio 2008, Aqua Data Studio 4.0, Toad
Mainframe IBM Personal Communications v5.9, Stratus TTWIN
Programming Java SE, Visual Basic, Microsoft Visual Studio 2008
Microsoft Applications Word, Excel, Power Point Presentation

CERTIFICATION

August 19, 2015 ISTQB/BCS Certified Tester Foundation Level (ISTQB CTFL)
December 6, 2013 Professional Scrum Master I (PSM I)
June 25, 2007 IBM Certified Solution Designer (Rational Functional Tester)

ACHIEVEMENTS

Dec 9, 2010 Technology Reward & Recognition Q3 (Standard Chartered Bank, Malaysia)
Aug 1, 2010 Technology Reward & Recognition Q2 (Standard Chartered Bank, Malaysia)
Aug 2, 2008 Providing distinct value & expertise by client (Accenture, Australia)
July 1, 2007 Builds Technical Capabilities (Accenture, Philippines)
July 3, 2007 Drives for Value Added Results (Accenture, Philippines)

PROFESSIONAL EXPERIENCE

22 Jan 2013 – 28 Oct 2016


RCG IT, Philippines (Senior Test Analyst)
Client: Elavon - Stratus
Stratus objective is to support all hardware and software applications necessary to provide full range of
payment solutions.

Duties & Responsibilities:


 Identify issues in requirements, design, specifications and product documentation.
 Develop test specifications based on various requirement documents.
 Develop test bed and verify test environment (based on project requirements).
 Perform functional and technical test execution activities as per project engagement.
 Perform quarterly regulatory testing to ensure that system meets association ’s new requirements.
 Log software application defects and track it to closure using CLM.
 Report and update test status promptly and accurately.
 Train junior members.

Client: Elavon - Converge


Converge objective is to turn merchant computer into a ‘virtual ’ payment terminal and make it as an ideal
payment processing solution for merchant to sell products/services.

Duties & Responsibilities:


 Participate in Sprint Planning, Daily Scrum, Sprint Review & Sprint Retrospective.
 Identify issues in requirements, design, specifications and product documentation.
 Develop acceptance criteria and test specifications.
 Develop test bed and verify test environment (based on project requirements).
 Perform functional and technical test execution activities.
 Log software application defects and track it to closure using JIRA.
 Report and update test status promptly and accurately.
 Work in an international assignment (Denver & Atlanta) to collaborate with teammates and obtain
additional knowledge on the new Converge functionality.

8 Nov 2011 – 8 Nov 2012


Emerio, Singapore (Senior Test Analyst)
Client: United Overseas Bank - Corporate Loan Origination System (CLOS)
CLOS objective is to have a single point of credit assessment, enhance overall risk management and
business parameter checks to reduce delinquent accounts.

Duties & Responsibilities:


 Identify issues in requirements, design, specifications and product documentation.
 Develop test specifications based on various requirement documents.
 Develop test bed and verify test environment (based on project requirements).
 Perform functional and technical test execution activities as per project engagement
 Log software application defects and track it to closure using JIRA.
 Report and update test status promptly and accurately.

31 Dec 2009 – 04 Nov 2011


Mindwave Solutions SDN BHD, Malaysia (Senior Test Analyst)
Client: Standard Chartered Bank – Computer Telephony Integration (CTI)
CTI objective is to integrate telephone and computer systems for Call Centre and self-service (phone banking)
functions.

Duties and Responsibilities:


 Assist team lead in project and team management.
 Constant communication and follow up with various stakeholders.
 Train team members, Assign daily tasks and Review team output.
 Identify issues in requirements, design, specifications and product documentation.
 Develop test specifications based on various requirement documents.
 Develop test bed and verify test environment (based on project requirements).
 Automate data verification activities using QTP.
 Perform functional and technical test execution activities as per project engagement
 Log software application defects and track it to closure using Mercury QC.
 Report and update team test status promptly and accurately.
 Act as UAT primary support.

27 Apr 2009 – 18 Dec 2009


Technological Information Consultants, Inc., Philippines (Senior Test Analyst)
Client: ai Corporation
ai Corporation objective is to offer end-to-end solutions from point of sale (face-to-face or card not present) to
acquiring and issuing services.

Duties and Responsibilities:


 Perform analysis, identify issues in requirements, design & product documentation.
 Create and modify Test Data according to specifications.
 Participate in preparation of test plan, test scenario and test cases.
 Analysis of test cases prepared by other team members.
 Perform execution, defect log and verification of fixes using Perl Desk Staff.
 Prepare Daily Status Report and participate in completion of Final Report.

09 Oct 2006 – 15 Feb 2009


Accenture Inc., Philippines (Software Test Engineer)
Client: Optus Reitz

Duties and Responsibilities:


 Perform analysis; identify issues in requirements, design and specifications.
 Participate in preparation of test plan, test scenario, test data & test scripts creation.
 Perform test execution, defect logging and verification of fixes.
 Report and update test status promptly and accurately.
 Create & conduct trainings for Rational Test Tools to participants or projects.
 Act as secondary contact to projects that encounter issues on Rational Test tools.
 Act as primary contact in Issues or Errors encountered on Trouble-shooter Queues.
 Analyse and investigate production fall-out issues.
 Transition project implementation from Old to New System (Siebel to Java application) by working in
an international assignment located at Sydney, Australia (Oct. 28 – Dec. 23, 2007).

TRAINING AND SEMINARS

RCG IT
November 24, 2014 EMV Transaction flow
November 25 - 29, 2013 Scrum (Preparation to Scrum Certification)
February 11, 2013 Credit Card 101

Standard Chartered Bank, Malaysia


April 6, 2010 Retail Loan Services (RLS) Mainframe training
February 10, 2010 Reputational Risk Awareness

ai Corporation, Philippines
August 23 - 24, 2009 Payment Flow Cycle (Acquiring & Issuing Banks)
June 22 – 24, 2009 Credit Card 101

Computer Networking Training Center, Philippines


Nov. 9 – Dec. 19, 2008 Java Programming (Standard Edition)
Nov. 8 – Dec. 17, 2008 PC Troubleshooting and Maintenance
Accenture, Philippines
August 19 – 22, 2008 Mercury Quality Center (HRS 100)
February 9, 2007 Essentials of Test Management with Rational Clear Quest
February 7 - 8, 2007 Essentials of Functional Testing with Rational Functional Tester
February 6, 2007 Essentials of Manual Testing with Rational Manual Tester
November 6, 2007 Test Director

EDUCATION

2001 - 2006 Mariano Marcos State University, Philippines (BS in Computer Engineering)