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Applying BPM principles in

employment technical
assistance
Bucharest, December 10, 2018
OUTLINE
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• The World Bank Group – Background


• BPM in employment technical assistance:
principles and examples
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THE WORLD
BANK GROUP

BACKGROUND
WHO WE ARE:
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…MORE SPECIFICALLY:
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• 120 Country Offices


• 10,000 Employees
• 170 Nationalities
• 140 Languages
• More than a third of employees are based in
country offices
…AND WE REPORT TO:
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OUR GOALS I. – END EXTREME POVERTY
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OUR GOALS II. – PROMOTE SHARED
PROSPERITY
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The Social Protection and Jobs GP
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BPM IN EMPLOYMENT TA –
PRINCIPLES AND EXAMPLES
Building blocks of service provision in public
employment services
Case management

Jobseeker Cash benefits


administration
Registration Assessment
and profiling Active Labor
market programs
Intermediation /
job matching

Jobseekers Services

On the job
HR (Vacancy
training
collection)
programs
Employers services
Special services:
disability, health,
addictions, social work,
etc
Visualizing service provision:
Upper Manhattan PES
One-Stop Client Flow
Training referrals Career Advancement Services
Individual Client Post-employment
Client Pool Intake Career Plan Engagement Employment Services Services

Intensive
-2-week job
CBO/One Stop training
& support readiness training
Walk-ins
-Basic Education
-GED/ESL
Government Moderate -Counseling
and other Orientation -Access to
Assignment to training work supports
referrals & support -Job readiness
Profiling service track at -Soft skills training through
(Initial CBO or One Stop -Occupational skills -Employer assistance
Community Assessment) Job- -Financial education
colleges ready -Job matching -Housing counseling
-Interview prep -Legal services
Specialized
partners Job
upgrade
- Career
advancement
services

Share job orders/Cross client referrals for openings

Services provided by CBO partners


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Visualizing Service
Provision: Chile

Psycho-social Support
Implementers
Occupation Labor Education
al Health Skills Services

Training
UIF
Puente Puente
Families Program

Wage Support
Local
Monitored Employment
DIDECO
Families Services, OMIL
Micro
Entrepreneurship

Local
Homeless Implemen
Production
ters
Promotion
Municipal
Network
Labor Intermediation – Formal and
Self Employed

Local Social Protection


Unit
Labor Market / Goods and
Services

Province level: SP coordinators – Puente Province’s Support – Employment Programs Representatives

Regional Labor Programs: Fosis, Sence, Conadi, Prodemu,


Puente Program – Regional Level Conaf
SERPLAC (Chile Solidario) –
Regional Coordination Other Regional Labor Programs: Chile Califica, PMJH-
Sernam, Capacitacion Sence, PAAE Fosis

Chile Solidario Social Protection System – Employment Under Secretariat - SENCE


Improving Employability for Inclusive Growth in Hungary TA

The development objective of this activity is to provide technical


inputs to the Hungarian government to address the emerging needs
of vulnerable jobseekers. The activity aims to achieve this through
the provision of analytical activities related to jobseeker profiling and
policy recommendations for improved labor market interventions.

Two Components

1.Component A: Labour market 1.Component B: Policy


analytics for improved recommendations for improved
jobseeker profiling labour market interventions
Background: vulnerable groups in the Hungarian labor market reflect
diverse barriers and characteristics…

Source: Portraits of Labor Market Exclusion 2.0 – Hungary Country Policy Paper
(The World Bank)
…mostly low skills, health constraints and limited work experience

Source: Portraits of Labor Market Exclusion 2.0 – Hungary Country Policy Paper
(The World Bank)
Relationship between expected outputs | Component A and
Component B

1.Component A: Labour market analytics for


improved jobseeker profiling
identify key challenges and vulnerabilities among LM
groups
provide recommendations on possible revisions of the
current profiling model

1.Component B: Policy recommendations


for improved labour market interventions
diagnose challenges of the service delivery process
– institutional gaps, (dis)incentives, information
asymmetries, market failure
deliver specific (policy, program) recommendations
on how to address existing challenges
Analytical approach of the TA vs the service delivery process

Component A Component B
Analytical approach of the TA vs the service delivery process

Service Service
Client intake Classification
identification delivery

How can we reach all Do we know enough about Can the right services be Can the right services be
LM groups? the client’s LM barriers for identified, and can LM provided effectively?
accurate classification? services access them?
Analytical approach of the TA vs the service delivery process

Service Service
Client intake Classification
identification delivery

How can we reach all Do we know enough about Can the right services be Can the right services be
LM groups? the client’s LM barriers for identified, and can LM provided effectively?
accurate classification? services access them?

• Mapping of vulnerable • Taking stock of LM • Taking stock of LM • Identfying resource


groups within and barriers among registered services (30/2000 MoE contraints for improved
outside of the registry jobseekers (IR) decree) delivery
(IR, SILC, LFS) • Exploring barriers related • Taking relevant EU • Identifying contraints of
• Gap analysis of to classification decisions funded programs institutional cooperation
vulnerable vs client (SILC, LFS, qualitative) (EFOP, GINOP, TOP) for improved delivery
groups • Exploring reclassification • Issues around public • Exploring opportunities
• Developing complete issues – supply works and municipal and limitations in IR as
social portraits of (resource) vs demand service delivery a potential tracking /
vulnerable jobseekers (client) driven? constraints monitoring tool
(qualitative, IR) • Delivery constraints of
other sectoral services
Analytical approach of the TA vs the service delivery process

Service Service
Client intake Classification
identification delivery

Desk research and legislation review


Interviews with government (MfNE departments,
Based on
MoI, NOVETAL, NEF, district government offices)
SILC and
LFS and non-governmental stakeholders (Chambers of
Commerce, think tanks, relevant NGOs)
Focus groups with employment office staff and
clients
Impact evaluation of Analysis of profiling
ALMPs (Strategopolis) performance (Hétfa)

Component A Component B
Emerging findings of the Hungary TA

Service Service
Client intake Classification
identification delivery

More intensive The mandate of the IR 1. NES should be 1. Improving


outreach work is system should be prepared to refer institutional
required to clarified and will clients to service coordination is
broaden the pool of require technical channels outside of essential for better
clients by reaching adjustments employment delivery of services
inactive services 2. The impact of
individuals, along 2. Provide more service delivery can
with close decentralized be strengthened
partnership with management of through synergies
local municipalities client focused work 3. To address
and civil society. 3. Ensure increased regional labor
case worker focus shortages, mobility
on the most incentives need to be
vulnerable clients further developed
Thank You!

Sandor Karacsony
skaracsony@worldbank.org, Tel: +1 202 473 7297