New Hire - Software - MFP 2

New Hire Training for MFP (Software)
Product Survival Guide

THIS PAGE INTENTIONALLY LEFT BLANK
New Hire – MFP (Software) Survival Guide Rev 1.0
Edition: October 2007

Revision: 1.0
The following paragraph does not apply to any country where such provisions are
inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not
allow disclaimer of express or implied warranties in certain transactions; therefore, this statement
may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in later editions.
Improvements or changes in the products or the programs described may be made at any time.
Lexmark and Lexmark with diamond design are trademarks of Lexmark

International, Inc., registered in the United States and/or other countries.
© 2007 Lexmark International, Inc. All rights reserved.


Table of Contents
LEXMARK MULTIFUNCTION PRINTER (MFP) ............................................................ 2
INTRODUCTION TO THE MFP FAMILIES ....................................................................................................... 2
Let’s Scan and Copy ........................................................................................................................ 2
It’s Time for the Fax ......................................................................................................................... 2
Time to Consolidate ......................................................................................................................... 3
Enhanced Touch Screen.................................................................................................................. 3
The Comeback................................................................................................................................. 4
Here Come the All-in-One................................................................................................................ 4
Today…............................................................................................................................................ 4
SUPPORTED SCANNER MODEL(S) FOR THE LEXMARK PRINTER .................................................................. 5
THE COMPONENTS FOR EACH BUNDLED MFP PRODUCT ............................................................................ 6
TIMELINE FOR ALL MFP PRODUCTS........................................................................................................... 7
MULTIFUNCTION PRINTER MENU STRUCTURE........................................................ 9

Description ....................................................................................................................................... 9
LEXMARK 3100 AND 3200 MFP OPTIONS ................................................................................................. 9
Control Panel Layout........................................................................................................................ 9
Buttons and Their Functions .......................................................................................................... 10
Function Modes.............................................................................................................................. 12
LEXMARK X215 MFP ............................................................................................................................. 13
Control Panel Layout...................................................................................................................... 13
LEXMARK X422 MFP ............................................................................................................................. 14
Menu Tree...................................................................................................................................... 16
LEXMARK X340(N) AND X342N MFPS..................................................................................................... 17
Menu Tree...................................................................................................................................... 19
LEXMARK X500N AND X502N MFPS ....................................................................................................... 20

Menu Tree...................................................................................................................................... 21
LEXMARK X4500, X5500, AND X7500 MFP OPTIONS ............................................................................. 22
Home Screen ................................................................................................................................. 24
LEXMARK X642E MFP PRODUCT ............................................................................................................ 25
Menu Tree...................................................................................................................................... 28
Home Screen ................................................................................................................................. 29
LEXMARK X64XE, X85XE, AND X94XE MFP PRODUCTS ........................................................................... 30
Home Screen ................................................................................................................................. 32
Menu Tree...................................................................................................................................... 34
HIDDEN MENUS – CONFIGURATION MENU AND SE MENU ......................................................................... 35
Configuration Menu........................................................................................................................ 35
SE Network Menu .......................................................................................................................... 35
SE Menu ........................................................................................................................................ 35
Special Button Combinations and Power-on Sequences .............................................................. 36
IDENTIFY THE TROUBLESHOOTING GROUP .......................................................... 39

SELECTING THE CORRECT GROUP........................................................................................................... 39
Is the printer or scanner the source of problem (Hardware Group)?............................................. 39
Is the customer using a “custom” Lexmark solution? .................................................................... 39
Is the network card, drivers, or software the source of problem (Software Group)? ..................... 40
DRIVER FAXING – POSTSCRIPT LEVEL 3................................................................ 42

FAX/MODEM NETWORK ADAPTER ........................................................................................................... 42
A Brief Introduction… ..................................................................................................................... 42
ENHANCED MULTIFUNTION PRINTER ....................................................................................................... 42
Looking Toward the Future… ........................................................................................................ 42
LEXMARK DRIVERS FOR MULTIFUNTION PRINTER .................................................................................... 42
General Information ....................................................................................................................... 42
CONFIGURING DRIVER FAXING................................................................................ 43

LEXMARK FAMILY PACKAGED DRIVERS ................................................................................................... 43

Activating the Fax Option ............................................................................................................... 45
LEXMARK MFP SPECIFIC DRIVERS .......................................................................................................... 47
ENTERING FAX INFORMATION ................................................................................. 49

RECIPIENT NAME AND FAX NUMBER ........................................................................................................ 49
FAX COVER PAGE................................................................................................................................... 50
CONFIGURING MFP WEBPAGE OPTIONS................................................................ 52

SETTING UP THE WEBPAGE’S NETWORK OPTIONS ................................................................................... 52
Network/Ports................................................................................................................................. 52
Definitions ...................................................................................................................................... 53
SETTING UP THE WEBPAGE’S FAX SETTINGS ........................................................................................... 55
Fax Settings ................................................................................................................................... 55
Selecting Fax Mode ....................................................................................................................... 56
Analog Fax Setup........................................................................................................................... 56
Fax Server Setup ........................................................................................................................... 59
SETTING UP THE WEBPAGE’S E-MAIL SETTINGS ....................................................................................... 60
E-mail Settings ............................................................................................................................... 60
E-mail Server Setup ....................................................................................................................... 63
Manage E-mail Shortcuts............................................................................................................... 66
SETTING UP THE WEBPAGE’S FTP SETTINGS........................................................................................... 69
FTP Settings .................................................................................................................................. 69
Manage FTP Shortcuts .................................................................................................................. 72
IMPORT AND EXPORT WEBPAGE SETTINGS AND SHORTCUTS ................................................................... 75
Import / Export Settings and Shortcuts .......................................................................................... 75
Importing Settings and Shortcuts................................................................................................... 76
Exporting Settings and Shortcuts................................................................................................... 77
EMBEDDED SOLUTION FRAMEWORK (ESF) ........................................................... 79

General Information ....................................................................................................................... 79
DOWNLOADING EMBEDDED SOLUTIONS FROM LEXMARK WEBSITE ........................................................... 79
INSTALLING EMBEDDED SOLUTIONS ........................................................................................................ 80
Accessing Embedded Solutions .................................................................................................... 80
Installing… ..................................................................................................................................... 81
CONFIGURING SCAN TO NETWORK .......................................................................................................... 82

CONFIGURING REMOTE PRINTING ............................................................................................................ 86

DELETING EMBEDDED SOLUTIONS ........................................................................................................... 87
TROUBLESHOOTING EMBEDDED SOLUTIONS ............................................................................................ 87
Starting and Stopping the Installed Solutions ................................................................................ 87
Checking the Version of the Installed Solution .............................................................................. 88
MFP SECURITY FEATURES ....................................................................................... 90

Introduction .................................................................................................................................... 90
ACCESSING THE SECURITY FEATURES ..................................................................................................... 90
NETWORK/PORTS ................................................................................................................................... 91
IPv6 ................................................................................................................................................ 92
IPSec.............................................................................................................................................. 93
802.1x Authentication..................................................................................................................... 94
Certificate Management ................................................................................................................. 95
SNMP ............................................................................................................................................. 96
TCP/IP Port Access ....................................................................................................................... 97
SECURITY ............................................................................................................................................... 98
General Security ............................................................................................................................ 99
Function Access............................................................................................................................. 99
Confidential Print Setup ............................................................................................................... 100
Password Protect ......................................................................................................................... 100
Create/Change Password ............................................................................................................ 101
Internal Account Management ..................................................................................................... 102
Kerberos Setup ............................................................................................................................ 102
LDAP Authentication Setup ......................................................................................................... 103
NTLM Authentication Setup ......................................................................................................... 103
MFP Credentials .......................................................................................................................... 104
MFP SECURITY QUICK REFERENCE GUIDE ............................................................................................ 105
TROUBLESHOOTING MFP FAXING ISSUES........................................................... 107

Introduction .................................................................................................................................. 107
FACSIMILE PROCESS ............................................................................................................................ 107
Communication Description ......................................................................................................... 108
Data Transmission Rate Quick Reference................................................................................... 109
Fax T30 Log ................................................................................................................................. 110
THE BASICS OF TROUBLESHOOTING FOR FAXING ISSUES ....................................................................... 111
Troubleshooting a Fax Send Failure............................................................................................ 111

Troubleshooting a Fax Receive Failure ....................................................................................... 113

FAX ERROR CODES .............................................................................................................................. 116
ESCALATION PROCEDURE ..................................................................................................................... 119
Enter the Information.................................................................................................................... 119
RECORDING .WAV FILE.......................................................................................................................... 124
Steps to record a wav file using Window’s Sound Recorder ....................................................... 125
Steps to record a wav file using Audacity’s Sound Recording Program...................................... 125
UPDATING MFP PRODUCT FIRMWARE.................................................................. 127

Introduction .................................................................................................................................. 127
UPDATING FIRMWARE USING THE WEBPAGE ......................................................................................... 127
UPDATING FIRMWARE USING FTP......................................................................................................... 129
UPDATING FIRMWARE USING TFTP.......................................................................................................131
UPDATING FIRMWARE USING THE USB UTILITY ..................................................................................... 132
USB Utility – GUI Version ............................................................................................................ 132
USB Utility – Command Line Version .......................................................................................... 133
UPDATING FIRMWARE USING THE COPY (PARALLEL ATTACHED) ............................................................ 134
UPDATING FIRMWARE USING MARKVISION PROFESSIONAL .................................................................... 136
TROUBLESHOOTING QUICK TIPS .......................................................................... 139

DRIVER TIPS ......................................................................................................................................... 139
EMBEDDED SOLUTION TIPS ................................................................................................................... 139
WEBPAGE TIPS..................................................................................................................................... 140
SECURITY TIPS ..................................................................................................................................... 141
FIRMWARE TIPS .................................................................................................................................... 141
GLOSSARY ................................................................................................................ 142

1 © 2007 Lexmark International, Inc. All rights reserved.

Lexmark Multifunction Printer (MFP)

Introduction to the MFP Families
Let’s Scan and Copy
In 1998, Lexmark International, Inc. realized the next logical step in printing – scanning and copying. The
whole idea was very new to Lexmark so the beginning MFPs offered very basic functionality when
compared to today’s enhanced MFPs. In fact, the original MFP products were not called Multifunction
Printers. They were affectionately known as OptraImage. “Optra” was Lexmark’s premier product line of
business class products and since the goal was to create and manage images (files), OptraImage was a
great name to convey the product’s intensions.
The original OptraImage was an optional package that upgraded the customer’s existing business
monochrome and color laser printer providing scan and copy functionality. The OptraImage upgrade
shipped with two SCSI cables, a scanner, a control panel, and a Marknet 10/100 SCSI internal card. The
printer, scanner, and control panel were connected together using the SCSI cables. Because the
OptraImage used SCSI, it was very important to correctly identify the SCSI ID and power on the 3 units in
the correct order: 1) control panel, 2) scanner then 3) printer.
It’s Time for the Fax

In 1999, Lexmark International, Inc. wanted to offer a complete OptraImage package to the customer and
began to sell the printer, scanner, and operator panel as a unit. At this point, Lexmark International, Inc.
offered to choices to the customer; 1) OptraImage upgrade (for existing Lexmark customers) or 2)
OptraImage product or bundle (for new Lexmark customers).
Lexmark International, Inc. was already offering “receive-only” fax functionality through the internal and
external network adapters. The customer could connect a supported external modem to the serial port on
the Lexmark internal or external network adapter and with some minor changes begin to receive faxes
that were printed on the Lexmark monochrome or color business laser printers. Lexmark International,
Inc. wanted to take the next step toward a complete solution to increase the customer’s product
satisfaction. The Marknet 10/100 SCSI internal card was replaced by the “Maul card”. The Maul card
was a Marknet 10/100 SCSI with an onboard modem (Marknet N2501e).
Depending on the printer’s base code level, RAM, and Maul card’s firmware level, the customer could
Copy, Scan-to-File, Scan-to-Email, Receive Fax, and Send Fax (also using the postscript driver). The
operator panel for the OptraImage package was also updated to include a new Fax button along with
adding Scan-to-File and Scan-to-Email functionality. The updated OptraImage was still using SCSI
cables to connect the printer, scanner, and control panel. Because the OptraImage used SCSI, it was
very important to correctly identify the SCSI ID and power on the 3 units in the correct order: 1) control
panel, 2) scanner then 3) printer.
© 2007 Lexmark International, Inc. All rights reserved. 2

Time to Consolidate
In 2000, Lexmark International, Inc. recognized the inconvenience of managing 3 unique pieces (control
panel, scanner, and printer) along with the cables and the additional printer stand to house everything all
together. A decision was made to incorporate the operator panel into the scanner. The OptraImage 242
and OptraImage 443 introduced the first product line with only two devices (scanner and printer). The
biggest reason for moving toward two device architecture was in an effort to reduce communication
problems and operator panel replacements. With a previous configuration, many of the standalone
operator panels were falling off the tabletop and hitting the ground (damage) or putting stress on the
cable (communication).
The OptraImage 242 and OptraImage 443 are connected to the printer with a SCSI cable. The SCSI
cable connects to the printer’s Maul card (Marknet N2501e) and the scanner’s SCSI port. Since the
connection is still SCSI, the SCSI ID is still important as well as the power up sequence: 1) scanner and
2) printer.
OptraImage 242 Scanner OptraImage 443 Scanner
Enhanced Touch Screen

For the next 3 years, Lexmark International, Inc. released a new scanner model: Lexmark X7500 (2001),
Lexmark X4500 (2002), and Lexmark X5500 (2003). From 2001 through 2003, Lexmark International,
Inc. made two significant changes to the OptraImage products: 1) the Lexmark X7500, Lexmark X4500,
and Lexmark X5500 were scanners with the enhanced touch screen and 2) the OptraImage naming
convention was changing from OptraImage to Lexmark Multifunction Product (Lexmark MFP).
Note: If a Multifunction model number has the scanner’s model name, it is only referring to the scanner
upgrade package (e.g. X7500, X4500, etc...). If a Multifunction model number has the printer’s model
name, it is referring to the whole MFP bundle (X820e, X720, etc…).
With the introduction of the enhanced touch screen scanners, the MFP hardware configure changed in a
couple of different ways: 1) a control cage was introduced that housed the controller board and network
card, 2) an external power supply, and 3) if required, several devices had to be update (firmware) and in a
certain sequence. Also, just like the previous control panels before it, the enhanced touch screen only
controlled the MFP functions while the printer’s operator panel controlled the printer functions.

The Comeback
In 2003, Lexmark International, Inc. replaced the OptraImage 242 and OptraImage 443. The change was
due to communication problems caused by the SCSI cable’s connectors. Lexmark International, Inc.
decided to move away from the SCSI format and use FireWire technology. The OptraImage 242 was
replaced with the Lexmark 3100 and the OptraImage 443 was replaced with the Lexmark 3200. The
Lexmark 3100 and Lexmark 3200 are similar to their replacements except they are using FireWire instead
of the SCSI connection and cable.
Also, the Maul card (Marknet N2501e) had to be replaced with a network adapter that supported the new
FireWire technology. The new network adapter was the Marknet N2601e. The Marknet N2601e has
essential the same functionality as the Maul card (Marknet N2501e) with a FireWire port instead of SCSI.
Here Come the All-in-One

The All-in-One (AIO) for the PSSD group (laser printers) is a complete Multifunction Printer solution. The
AIO is completely enclosed with the scanner and printer sharing the same outer shell. The cables are
enclosed and connect directly to the printer’s controller board. In 2003, Lexmark International, Inc.
introduced their first PSSD Multifunction Printer solution with the announcement of the Lexmark X215. In
2004, Lexmark International, Inc. announced the Lexmark X422. The Lexmark X422 was built on top of
the Lexmark T420 technology.
Lexmark X215 Lexmark X422
Today…
Lexmark International, Inc. has several current MFP products; Lexmark X34x(n), Lexmark X50xn,
Lexmark X64xe, Lexmark X85xe, Lexmark X94xe, and Lexmark 4600 MFP Option. Aside from the MFP
configurations that are bundled with the Lexmark 4600 MFP Option, all the Lexmark MFP products are
considered AIO. Currently, Lexmark International, Inc. strives to meet the needs of the customer. By
offering color and monochrome MFP at affordable prices along with the Lexmark 4600 MFP option,
Lexmark International, Inc. hopes to see a bright future with customers using Lexmark for all their copy,
fax, FTP, and document management needs.

Supported Scanner Model(s) for the Lexmark Printer

Lexmark International, Inc. has several color and monochrome printers that will work with a Lexmark MFP
Option. The chart on this page lists all of the printer models that will work with a Lexmark MFP Option
and list all of the scanner model(s) that will work with that specific printer model.
Printer Model Scanner Model
Optra Color 1200 OptraImage 222 and OptraImage 322
Optra SC1275 OptraImage 222
Lexmark C710 OptraImage 242 and OptraImage 443
Lexmark C720 OptraImage 443
Lexmark C750/C752 X4500 Scanner
Lexmark C762 X4500 Scanner (EC71)
Lexmark C772 X4600 Scanner
Lexmark C910/C912 X5500 Scanner
Optra K OptraImage 222 and OptraImage 524
Lexmark M410/M412 OptraImage 222
Optra S OptraImage 222, OptraImage 322, and OptraImage 524
OptraImage 222, OptraImage 242, OptraImage 322, OptraImage

Optra T
443, and OptraImage 524
Lexmark T520/T522
OptraImage 242, OptraImage 443, and X4500 Scanner
T620/T622
Lexmark 3100 Scanner, 3200 Scanner, X4500 Scanner,

T630/T632/T634 and X5500 Scanner (EC6)
Lexmark
X4600 Scanner
T640/T642/T644
Lexmark W810 OptraImage 725 and X6100 Scanner
Lexmark W820 X6100 Scanner, X4500 Scanner (EC71), and X7500 Scanner

The Components for each Bundled MFP Product

Lexmark International, Inc. has offered several different bundled MFP products to the customer. The
chart on this page lists all of the bundled MFP products and the Lexmark products that were used to
create each bundled MFP product.
Bundle Name Components
OptraImage 1200m Optra Color 1200 + OptraImage 322

OptraImage 1200r Optra Color 1200 + OptraImage 322
OptraImage 2455m Optra S2455 + OptraImage 524
OptraImage C710sx Optra C710 + OptraImage 242
OptraImage SC1275m Optra SC1275 + OptraImage 222
OptraImage T610sx Optra T610 + OptraImage 242
OptraImage T612s Optra T612 + OptraImage 322
OptraImage T614dx Optra T614 + OptraImage 443
OptraImage T614s Optra T614 + OptraImage 322
OptraImage W810s Optra W810 + OptraImage 725
Lexmark X520 Lexmark T520 + OptraImage 242
Lexmark X522s Lexmark T522 + OptraImage 443
Lexmark X620e Lexmark T620 + X4500 scanner
Lexmark X630 Lexmark T630 + 3100 scanner
Lexmark X632 Lexmark T632 + 3200 scanner
Lexmark X720 Lexmark C720 + OptraImage 443
Lexmark X750e Lexmark C750 + X4500 scanner
Lexmark X820e Lexmark W820 + X7500 scanner
Lexmark X634dte Lexmark T634 + X4500 scanner
Lexmark X632s Lexmark T632 + 3100 scanner
Lexmark X646ef Lexmark T646 + X4600 scanner

Timeline for all MFP Products
Products for 1989 Products for 2003

OptraImage 322 Lexmark 3100
OptraImage 524 Lexmark 3200
Lexmark X5500
Lexmark X632e
Products for 1999 Lexmark X912e
OptraImage 222 Lexmark X630
OptraImage 725 Lexmark X632
OptraImage T612s Lexmark X752e
OptraImage SC1275m Lexmark X215
OptraImage 1200m
OptraImage 1200r
OptraImage 2455m Products for 2004
OptraImage W810s Lexmark X830e
Lexmark X832e
Lexmark X762e
Products for 2000 Lexmark X422
OptraImage 242
OptraImage 443
OptraImage T614s Products for 2005
OptraImage T610sx Lexmark X634e
OptraImage T614dx Lexmark X634dte
OptraImage C710sx Lexmark X632s
Lexmark X850e
Lexmark X852e
Products for 2001 Lexmark X854e
Lexmark X6100
Lexmark X7500
Lexmark X520 Products for 2006
Lexmark X720 Lexmark X4600
Lexmark X820e Lexmark X646ef
Lexmark X340
Lexmark X340n
Products for 2002 Lexmark X342n
Lexmark X4500 Lexmark X642e
Lexmark X620e Lexmark X644e
Lexmark X522s Lexmark X646e
Lexmark X750e
Products for 2007

Symbol Nomenclature Lexmark X500n
Lexmark X502n
s – copy, scan-to-network, fax modem, and driver faxing. Lexmark X940e
m– Lexmark X945e
r – copy, scan-to-network, and fax modem.
e – enhanced operator touch screen.
sx – simplex scan through ADF.
dx – duplex scan through ADF.
n – includes network adapter.
d – duplex printing.
f – includes finisher
t – includes an extra tray.


Multifunction Printer Menu Structure

Description
In 1998 Lexmark International, Inc. introduced their first Multifunction Printers (MFP) with the
announcement of the OptraImage 322 and OptraImage 524. The menu structure for the OptraImage
products to the recently announced Lexmark X940e and X945e have evolved into an interactive
experience for the customer. The menu structures covered in this section will only pertain to the current
product line of MFPs – the two line displays and enhanced touch screens.
Lexmark 3100 and 3200 MFP Options

The Lexmark 3100 and 3200 MFP options are packages that upgrade a supported printer to a MFP
product. It is important to remember that the 3100 and 3200 scanners are add-ons to an existing printer
and could have two operator panels: printer’s operator panel and scanner’s touch screen. Depending on
the configuration, the customer could still use the printer’s operator panel to configure printer operations
and the scanner’s touch screen to access the MFP operations.
Important: The buttons on the scanner’s operator panel may behave like they are malfunctioning, but it
is possible that the desired feature is not supported due to broken/missing options or printer configuration.
The information provided within this guide is “generic” and may not include all the different values and
settings.
Control Panel Layout
Reduce/Enlarge Numeric Keypad Fax/Scan

Mode
Collation / Control Panel Stop/Clear

Finishing
Paper Go/Send
Saver Copy
Duplex Media < Menu > Return
Copy Original
Content Lighter/Darker Select

Original Size
Troubleshooting Tip: The 3100 and 3200 MFP Options section can also apply to the
OptraImage 242 and OptraImage 443. The OptraImage 242 and OptraImage 443 have the
same control panel as the 3100 and 3200 MFP Option.

Buttons and Their Functions

Button Function in Copy Mode Function in Fax Mode Function in Scan-to-
Description Network Mode
Control Panel Displays status for copying Manual fax: displays a Displays status for scanning
and a Ready message. prompt to Enter Phone #. and current scan-to-
Scan-to-Fax: displays SCAN destination.
-> Fax
Numeric Enters number of copies to Manual fax: entering Enters numbers and move
Keypad be made. outgoing fax phone around in destination lists.
numbers.
Scan-to-Fax: moves around
in destinations list.
< Menu > Moves forward and Manual fax: Backspace (< Moves forward and
backward in copy menus. Menu) moves backward to backward in destination lists.
reenter information.
Scan-to-Fax: moves forward
and backward in destination
lists.
Select Activates the choice and Pause (Select) inserts a two Activates the choice and
saves the setting. second dial out pause in an saves the setting.
outgoing fax phone number.
Return Back to previous menu Redial (Return) sets the fax Back to previous menu
choice. modem to redial the last choice.
outgoing fax phone number.
Original Size Defines the size of the Defines the size of the Defines the size of the
original (letter, legal, A4, original (letter, legal, A4, original (letter, legal, A4,
other.) other.) other.)
Copy Size Specifies the size of the Does not apply to fax mode. Changes the size setting for
copy (letter, legal, A4, other.) the scanned file (letter, legal,
A4, other).
Fax/Scan Displays a Ready status Manual fax: displays a Displays the custom scan
Mode message indicating you are prompt to Enter Phone #. profile name or a list of e-
in copy mode (default). Scan-to-Fax: displays SCAN mail and FTP destinations.
-> Fax
Stop/Clear Clears the number of copies Stops a fax from being sent Stops the scan and returns
or cancels the copy job or cancels a fax that is the control panel to copy
being sent. already being sent. Control mode. Faxes, e-mails,
panel returns to copy mode. and all other network scans
Note: Faxes already must be resubmitted.
scanned to memory cannot
be canceled by pressing
Stop/Clear.
Go/Send Starts the process of Activates the fax dial out Starts the process of
scanning an original and process. scanning a document and
sending the copy to the sending it to a file, as an e-
printer. mail, or to a designated FTP
server.
(Continued on next page)

Button Function in Copy Mode Function in Fax Mode Function in Scan-to-

Description Network Mode
Lighter/ Adjusts the darkness of the Adjusts the darkness of the Adjusts the darkness of the
Darker copy being made. fax being sent. copy being made.
Reduce/ Adjusts the size of the copy Does not apply to fax mode. Does not apply to scan-to-
Enlarge being made. network mode.
Collation/ Collates the copies being Does not apply to fax mode. Does not apply to scan-to-
Finishing made or applies finishing network mode.
options (if available).
Duplex Specifies the type of duplex Does not apply to fax mode, Does not apply to scan-to-
copies being made. unless scanner is capable of network mode, unless
duplex. scanner is capable of
duplex.
Paper Saver Prints copies 2-up or 4-up in Does not apply to fax mode. Specifies the orientation of
order to save paper. your original documents
(applies only to PDFs).
Copy Media Specifies the type of media Fax Resolution (Copy Fax Resolution (Copy
for your printed copies. Media) specifies the Media) specifies the
resolution of your fax. resolution and JPEG quality
Standard is the default (no of your scan-to-network job.
lights). Standard is the default (no
lights).
Content Specifies the content of the Specifies the content of the Specifies the content of the
original being copied. outgoing fax. original being scanned.

Function Modes

Lexmark X215 MFP

The Lexmark X215 MFP is a compact all-in-one MFP product. The Lexmark X215 has very limited
choices for upgrades and options. The target market for the Lexmark X215 is home, small, and medium
businesses. The left side of the Lexmark X215 control panel is grouped into functions: Copy Functions
and Fax Function.

Toner Low
Indicator
Stop/Clear
Darkness Copy Fax LCD Numeric
Functions Functions Display Keypad
Content Menu Select Return Start

Scroll
Buttons
Copy (Button) Functions

Button Function
Content Selects the output type for the current copy job: Text, Mixed, or Photo quality
Darkness Adjusts the brightness of the current copy job to the selected value.
Number Selects the number of copies that you want to make.
Scale Adjusts the size of content on the page.
Advanced Accesses special copy features such as Collage, 2-Up, and 4-Up.
Fax (Button) Functions

Button Function
Resolution Adjusts the resolution of a faxed document.
Phonebook Accesses and stores fax numbers as shortcuts and groups.
Redials the most recently used fax number. Also used to enter programmed
Redial/Pause
delays when entering shortcuts.
Telephone
Starts a dial tone (used to send a fax manually).
Icon

General Buttons
Button Function
Display Displays the current status and prompts during an operation.
Toner Low
Turns on when the toner cartridge you are using is near empty.
Indicator
Numeric Used to enter a menu number, to dial a fax number, or to enter alphanumeric
Keypad characters.
Stop/Clear Stops an operation at any time
Menu Enters menu functions and scrolls through menu items.
Scroll Buttons Scrolls through the options available for the selected menu item.
Select Confirms the selection on the display.
Return Sends you back to the previous menu level or exits the menu.
Start Starts a job.
Lexmark X422 MFP

The Lexmark X422 MFP is a compact all-in-one MFP product. The Lexmark X422 is built on top of the
Lexmark T420 and has very limited choices for upgrades and options. The control panel has a contrast
thumb dial on the left end (not pictured). The Lexmark X422 has administration menus that are
equivalent to the Lexmark T420 printer menus that also includes the MFP configuration.
Copy Clear
LCD Backspace All
Administration Fax Display
Start
Contrast Stop
Print / E-mail
Profiles Navigation Select Numeric Dial
Arrow Buttons Keypad Pause

Button Function
Accesses the administration menus. Administration menus are only available
Administration
when the MFP is in the Ready state.
Accesses the copy menus. If the Home screen is displayed, press a number
Copy
to access the Copy menus, too.
Fax Accesses the Fax menus.
E-mail Accesses the E-mail menus.
Print / Profiles Accesses the Print / Profiles menus.
Navigation Navigates through screens on the LCD Display. Press to scroll down through
Arrow Buttons menu items within a menu or settings.
Expands the menu item, displays the default settings, saves an item as the
Select
new user default setting, and makes a menu selection.
Pound or
Accesses the shortcut list (identifier) for Fax and E-mail Destination List as
Number
well as the Profile List.
(# character)
Enters numbers when the LCD display has a field that accepts the entry of
Numeric
numbers. Note: pressing a number without the # button first will cause the
Keypad
Copy menu to open and change the Copy Quality.
Asterisk
Used as part of the fax number or as an alphanumeric character.
(* character)
Backspace Deletes the right-most digit of the value in the LCD display.
Used to create a one-second dial pause in a fax number. Pressing from the
Dial Pause
Home screen will re-dial the last fax number.
Start Starts the current job indicated on the LCD display.
Stop Stops the printing or scanning job.
Restores all default settings to the current menu and returns the MFP to the
Clear All
Home Screen.

Menu Tree
Paper Menu Default Menu Network / USB Print Reports

Paper Source General Settings TCP/IP Menu Settings Page
Paper Size Copy Settings Standard Network Network Setup Page
Paper Type Fax Settings Standard USB Shortcut List
Configure MP E-mail/FTP Settings NetWare E-mail Shortcuts List
Substitute Size Print Settings AppleTalk Fax Shortcuts List
Paper Texture Security LexLink FTP Shortcuts List
Paper Weight Set Date and Time Profiles List
Paper Loading Delete Shortcuts Fax Receive Log
Custom Types Fax Send Log
Universal Setup Home
Returns to Home Fax Delayed/Pending Log
Screen NetWare Setup Page
Print Fonts
Print Directory
Print Settings Menus (under Default Menu)
PCL Emul Menu Finishing Menu Setup Menu

A4 Width Blank Pages Alarm Control
Auto CR after LF Collation Auto Continue
Auto LF after CR Copies Download Target
Font Name Duplex Jam Recovery
Font Source Duplex Bind Page Protect
Lines per Page Multipage Border Print Area
Orientation Multipage Order Power Saver
Pitch Multipage Print Print Timeout
Point Size Multipage View Resource Save
Symbol Set Separator Sheets Wait Timeout
Tray Renumber Separator Source Toner Alarm
PDF Menu Quality Menu Utilities Menu

Scale To Fit Print Resolution Defragment Flash
Orientation Toner Darkness Factory Defaults
Halftone PictureGrade Format Flash
Annotations Hex Trace
Print Directory
Print Fonts
PostScript Menu Print Menu Settings Page
Print PS Error Print Network Setup Page

Lexmark X340(n) and X342n MFPs

The Lexmark X340(n) and X342n MFPs are compact all-in-one MFP products. The Lexmark X340(n) and
X342n MFPs are the replacements for the Lexmark X215 and have very limited choices for upgrades and
options. The left side of the Lexmark X340(n) and X342n MFPs Lexmark control panel is grouped into
functions: Copy Functions and Fax Function – similar to the X215.


Button Function
Mode Selection Press the Fax, Copy, or Scan mode selection buttons to switch
between fax, copy, and scan modes.
Note: The mode selected from the mode selection buttons is for the
current job only. The MFP reverts to it’s default mode after the job is
ran.
Job Setup Buttons Press a job setting button to switch to either the copy or fax mode, and
adjust the job setting indicated by the button.
Copy mode job settings button actions:

Scale–Pressing the scale button activates the scale setting which
controls the size of the copied document as compared to the original
document.
Collate–Pressing the collate button activates the collate setting. The
collate setting controls the sequence in which multiple page jobs are
printed.
Options–Pressing the options button activates the options setting
which controls value of the paper source and paper saver settings.
Fax mode job settings button actions:

Phone book–Pressing the phone book button enables the phone book
function. The phone book function searches, manages, and prints
information in the MFP phone book.
Redial/Pause–Pressing this button tells the MFP to insert a three
second pause or redial the last fax number dialed.
Options–Pressing the options button activates the options setting. The
options setting controls:
• Access to the fax broadcast function.
• Delay sending a fax.
• Cancel a fax.
Phone book–This feature allows the user to search and manage
information in the MFP phone book.
Telephone Icon–manually send or receive a fax.
5 speed dial buttons–Access the first five pre-programmed shortcuts.
Shift–Gain access to shortcuts 6 -10.
Display Panel 2 X 16 character backlit LCD(DBCS capable).
Navigation Keys Use the navigation buttons to navigate the MFP administrative menus.
Press to navigate up the current active menu.
Press to navigate down the current active menu.
Press to select the currently displayed menu, or activate the
currently displayed menu item.
Back Press to return to the previous menu level or to the ready state.
Menu Press Menu to take the MFP out of the ready state. When Menu is
pressed, the
administrative menu is displayed.
Alphanumeric Keys The alphanumeric keys are used to enter numbers and special
characters (e.g. “+” or “,”) and/or letters.

Button Function
Multi-purpose Job Press the Content button to select the type of content being faxed or
Setup Buttons copied. Photos, Mixed, and Text are the available selections.
Press the Darkness button to set the lightness, or darkness of a copy

or fax.
Start Press Start to:

• Initiate a copy, fax, or scan job.
• Clear some operator panel messages.
• Resume printing after loading media and clearing paper jams.
• Exit Power Saver.
If you have changed MFP settings from the operator panel menus,
press Start before sending a job to print. The MFP must display Ready
for jobs to print. If any additional information needs to be specified to
start a function, a request for information will be displayed on the panel.
Stop Press Stop at the Ready, Busy, or Waiting message to temporarily take
the MFP offline. The message changes to Not Ready. No data is lost.
All settings associated with the currently active mode or job are set to
default.
Menu Tree
Paper Setup Reports Copy Defaults Network Setup

Size / Type Print Menus Darkness Enable DHCP
Tray Link Demo Page Content IP Address
Paper Texture Network Setup Number Netmask
Paper Weight Fax Call Log Scale Gateway
FaxJob Log Collate
Phonebook Paper Source
Paper Saver
Fax Defaults Fax Advanced Machine Setup

Content Auto Answer Language
Original Size Behind PABX Country
Darkness Dial Method Date Format
Rings Fax Fwd. Clock Format
Distinct Ring Fax Footer Set Date
Redials Auto Reduce Set Time
Redial Wait Confirmation Mode
Paper Source Calr ID Ptm Timeout
Speaker Auto Prt Rpt Key Beep
Volume Toner Alarm
Prefix Audible Alarm
ECM Power Saver
Station ID Toner Darkness

Lexmark X500n and X502n MFPs

The Lexmark X500n and X502n MFPs are compact all-in-one color MFP product. The Lexmark X500n
and X502n are built on top of the Lexmark C500 and have very limited choices for upgrades and options.
The control panel has similar functions to the Lexmark C500 with the MFP function buttons.
Redial / Numeric
Speed Pause Copy LCD
Reduce / Keypad Mono
Dial LED Display
Hook Enlarge Start
Color
Shift Start / Start
Lighter / Scan Menu
Clear
Directory Image Darker LED Keys
Quality Fax
LED

Menu Tree
Copy Settings Machine Settings Network Settings Reports Print

Paper Select Speaker Volume Ethernet Configuration Page
Sort Paper Settings IP Configuration Activity Report
Density Job Timeout Memory List
Quality Auto Continue Quick Dial List
Reduce/Enlarge Toner Saver Mode Speed Dial List
Supplies Info Scan Directory
Scanner Carriage Scan Transmission Log
Admin Settings Demo Page
Date / Time Setup Maintenance Page
Fax Settings User Settings
TX Settings Fax Directory
Quick Dial Entry TEL Line Type
RX Settings
Speed Dial Entry PBX Selection
Tray Settings PBX Access Digit Scan Settings
Delete Document Default Mode Document Size
Comm Settings Multi Page in a Document
Auto Clear
Report Settings Power Saver Limitless Scan
Display Language Color Compress Ratio
Country Code Resolution
Setting Default Density
Admin Menu Lock Limitation of Size of Mail

Lexmark X4500, X5500, and X7500 MFP Options

The Lexmark X4500, X5500, and X7500 MFP options are packages that upgrade a supported printer to a
MFP product. It is important to remember that the X4500, X5500, and X7500 scanners are add-ons to an
existing printer and could have two operator panels: printer’s operator panel and scanner’s touch screen.
Depending on the configuration, the customer could still use the printer’s operator panel to configure
printer operations and the scanner’s touch screen to access the MFP operations.
Important: The values on the touch screen change to reflect the customer’s installed options and
configuration. The information provided within this guide is “generic” and may not include all the different
values and settings.
Contrast LCD Display Backspace Asterisk
Numeric
Keypad
Pound
Dial
pause
Clear
All
Start Stop

The indicator light gives information about the status of the MFP using the colors
red and green.
Status Indicates
Off MFP power is off.

Blinking green MFP is warming up, processing data, or printing a job.
Solid green MFP is on, but idle.
Solid red Operator intervention is required.
The numeric keypad allows the user to enter numbers when the LCD screen has
a field that accepts the entry of numbers. Also, use these buttons to dial phone
numbers for faxes.
Note: If a number is pressed while on the home screen without pressing the #
button first, the Copy menu opens and changes the Copy Quantity.
The pound or number character button can be used for a shortcut identifier,
within phone numbers, or to access shortcuts from the home screen.
The dial pause button can be used to cause a two- or three-second dial pause in
a fax number. The button only functions within the Fax menu or with fax functions.
Press from the home screen to redial a fax number.
The clear all button can be used to restore all default settings to a screen and
return the MFP to the home screen.
The start button initiates the current job indicated on the control panel. From the
home screen, press it to start a copy job with the default settings.
Press the stop button to cause the printing or scanning to stop. During a scan job,
the scanner finishes scanning the current page and then stops, which means
paper may remain in the automatic document feeder (ADF).
During a print job, the print media path is cleared before the printing stops.
Stopping appears on the control panel during this process.
The backspace button will delete the right-most digit or character when in the
Copy menu, Fax Destination List, or E-mail Destination List.
The asterisk button is used as a part of a fax number or as an alphanumeric

character.

Home Screen
Display Window Key Icon
Home Screen Icon Descriptions

Copy – Touch to change copy settings.
Fax – Touch to send fax jobs and change fax settings.
E-mail – Touch to send scan jobs and change e-mail settings.
Profiles – Touch to access stored profiles. If a profile does not exist, this icon will
not be displayed.
Key Icon – Touch to access the virtual printer operator panel and add administrator
settings.
Display Window – Displays current MFP status and messages.
Tips – Touch to access the online help.

Lexmark X642e MFP Product

The Lexmark X642e MFP has a touch screen but the display is monochrome (black/white – not in color).
The X642e has some minor changes from the X644e, X646e, X85xe and X94xe products. The Menu,
Help Tips, and Home functions are buttons on the front cover of the printer instead of touch screen icons.
Also, the icons on the touch screen are in boxes and have a simple picture with the description to the
right. The slight changes may take some time before a technician or customer become comfortable with
the differences.
USB LCD Display Asterisk

Contrast Interface Indicator
Wheel Backspace Light
Numeric
Keypad
Pound
Dial
pause
Clear
Menu Help Home Stop Start All
Tips



Menu Tree
Paper Menu Reports Network/Ports

Default Source Menu Settings Page TCP/IP
Paper Size/Type Device Statistics IPv6
Configure MP Shortcut List E-mail Server Setup
Substitute Size Fax Job Log Wireless
Paper Texture Fax Call Log Standard Network
Paper Weight E-mail Shortcuts Network <x>
Paper Loading Fax Shortcuts Standard USB
Custom Types FTP Shortcuts USB <x>
Custom Names Profiles List Standard Parallel
Universal Setup NetWare Setup Page Parallel <x>
Print Fonts Serial <x>
Print Directory NetWare
AppleTalk
LexLink
Help Pages
Print All
Information Guide Settings
General Settings Manage Shortcuts
Copying Manage Fax Shortcuts
Copy Settings
E-mail Manage E-mail Shortcuts
Faxing Fax Settings
E-mail Settings Manage FTP Shortcuts
FTP Manage Profile Shortcuts
FTP Settings
Print Defects
Supplies Guide Print Settings
Security
Set Date and Time

Home Screen
Status
Message
Bar
Copy – Touch to access the Copy Menus.
Fax – Touch to access the Fax Menus.
E-mail – Touch to access the E-mail Menus. It is possible to scan a document

directly to an email address.
FTP – Touch to access the File Transfer Protocol (FTP) Menus. A document can be
scan directly to a FTP site.
Status Message Bar – Displays the current MFP status, condition, and intervention
message.
Held Jobs – Touch to open a screen containing all the held job containers.
Status/Supplies – Touch to access the messages screen for more information on

the message including how to clear it. Appears on the LCD whenever the MFP
requires user intervention.
Cancel Jobs – Touch to access the Cancel Jobs screen where each job appears as
a button. To cancel a job, touch the radio button beside each job and touch the
Cancel button to remove the selection.

Lexmark X64xe, X85xe, and X94xe MFP Products

The enhanced touch screen on many of the current products has the same configuration. The
functionality and performance of the icons and buttons are the same for the X64xe, X85xe, X95xe, and
4600 scanner (family product). The icons are straightforward and allow the customer to program most of
the MFP’s settings. The buttons beside the touch screen are used to access hidden menus, cancel jobs,
enter shortcuts, enter numerical values, and go up a level on the menu structure.

The indicator light gives information about the status of the MFP using the colors
red and green.
Status Indicates
Off MFP power is off.

Blinking green MFP is warming up, processing data, or printing a job.
Solid green MFP is on, but idle.
Solid red Operator intervention is required.
The numeric keypad allows the user to enter numbers when the LCD screen has
a field that accepts the entry of numbers. Also, use these buttons to dial phone
numbers for faxes.
Note: If a number is pressed while on the home screen without pressing the #
button first, the Copy menu opens and changes the Copy Quantity.
The pound or number character button can be used for a shortcut identifier,
within phone numbers, or to access shortcuts from the home screen.
The dial pause button can be used to cause a two- or three-second dial pause in
a fax number. The button only functions within the Fax menu or with fax functions.
Press from the home screen to redial a fax number.
The clear all button can be used to restore all default settings to a screen and
return the MFP to the home screen.
The start button initiates the current job indicated on the control panel. From the
home screen, press it to start a copy job with the default settings.
Press the stop button to cause the printing or scanning to stop. During a scan job,
the scanner finishes scanning the current page and then stops, which means
paper may remain in the automatic document feeder (ADF).
During a print job, the print media path is cleared before the printing stops.
Stopping appears on the control panel during this process.
The backspace button will delete the right-most digit or character when in the
Copy menu, Fax Destination List, or E-mail Destination List.
The asterisk button is used as a part of a fax number or as an alphanumeric

character.

Home Screen
Home Screen
Copy – Touch to access the Copy Menus.
Fax – Touch to access the Fax Menus.
E-mail – Touch to access the E-mail Menus. It is possible to scan a document

directly to an email address.
FTP – Touch to access the File Transfer Protocol (FTP) Menus. A document can be
scan directly to a FTP site.
Search Held Jobs – Touch to search for user, profile, and job names including the
names within the Bookmark and USB containers.
Held Jobs – Touch to open a screen containing all the held job containers.

Home Screen
Tips Status Message Bar Navigation Bar
Navigation Icon and Bar Descriptions
Tips – Touch to access context-sensitive Help feature. All menus have a Tips icon.
Status/Supplies – Touch to access the messages screen for more information on

the message including how to clear it. Appears on the LCD whenever the MFP
requires user intervention.
Status Message Bar – Displays the current MFP status, condition, and intervention
message.
Menus – Touch to access the MFP’s menus. The menus icon is only available when
the MFP is in the Ready state.

Menu Tree
Paper Menu Reports Network/Ports

Default Source Menu Settings Page TCP/IP
Paper Size/Type Device Statistics IPv6
Configure MP Shortcut List E-mail Server Setup
Substitute Size Fax Job Log Wireless
Paper Texture Fax Call Log Standard Network
Paper Weight E-mail Shortcuts Network <x>
Paper Loading Fax Shortcuts Standard USB
Custom Types FTP Shortcuts USB <x>
Custom Names Profiles List Standard Parallel
Universal Setup NetWare Setup Page Parallel <x>
Print Fonts Serial <x>
Print Directory NetWare
AppleTalk
LexLink
Help Pages
Print All
Information Guide Settings
General Settings Manage Shortcuts
Copying Manage Fax Shortcuts
E-mail Copy Settings
Fax Settings Manage E-mail Shortcuts
Faxing Manage FTP Shortcuts
E-mail Settings
FTP Manage Profile Shortcuts
Print Defects FTP Settings
Supplies Guide Print Settings
Security
Set Date and Time

Hidden Menus – Configuration Menu and SE Menu

Several of the Lexmark International, Inc. MFP products have special menus and power-on sequences to
access administration and engineering support functions. The special menus and power-on sequences
should only be used as one of the final steps in troubleshooting a customer’s problem (unless directed by
a special procedure).
Configuration Menu
The configuration menu allows the customer to make global MFP configurations and adjustments. Some
of the configuration menu items that a software technician may need to access is;
Size Sensing
Panel Menus
PPDS Emulation
Factor Defaults
Energy Conserve
Format Fax Storage
ADF Edge Erase
FB Edge Erase
Automatic Scanner Registration
Jobs On Disk
Disk Encryption
Wipe Disk
SE Network Menu
The SE Network Menu allows the customer to make network administration configurations and
adjustment that affect the MFP’s ability to communicate across the customer’s network. Some of the SE
Network menu items that a software technician may need to access is;
Print SE Menus
Mac Set Card Speed
NVRAM Reinit NVRAM
Code Net Code Level
SE Menu
The SE Menu allows the customer to make administration configuration and adjustment to the Fax and
Modem Settings. The SE Menu also allows the customer to view the current MFP system information
and code levels. Some of the SE Menu items that a software technician may need to access is;
Code Levels
Fax Settings
Modem Settings
Scanner Info
Reboot System
Troubleshooting Tip: To access the different menus within the SE Menu, the customer will have
to match the number on keypad with the desired menu. An example;
1. Code Level
5. Scanner Info

Troubleshooting Tip: The technician should only go into the Adjusting the Fax Settings and
Modem Setting menus when directed by a special procedure, product specialist, or 3rd level
support.
Special Button Combinations and Power-on Sequences
Lexmark X215
Action Access - Menu
<Menu> # 1934 Configuration Menu
Lexmark X422
<Copy> + <Fax> @ POR Clear NVRAM
<Start> + <Stop> + <Clear> @ POR Diagnostic Menu
<Start> + <Stop> + @ POR Configuration Menu
<Admin> + <Fax> @ POR Format Fax Partition
** 976 SE Network Menu
** 411 Special Settings (SE) Menu
Lexmark X34x
Menu *# Configuration Menu
Lexmark X64x / X85x / X94x

<3> + <6> @ POR Diagnostic Menu
<2> + <6> @ POR Configuration Menu
<2> + <6> @ POR - Format Fax Storage Format Fax Partition
<3> + <6> + <4> @ POR Invalid Engine Code
<6> + <7> + <8> @ POR NVRAM
<Start> @ POR Bypass Daughter-Card
** 411 Special Settings (SE) Menu
Response to Printer Error
<Start> + <2> Secondary Codes
<Start> + <Stop> Start Web Server (900 Error)

Lexmark X4500 / X5500 / X7500

<1> or <2> @ POR Perform Disk Maintenance
<3> @ POR Reset Contact Admin. Message
SHaFT Printers
<Down> + <Right> @ POR Diagnostic Menu
<Check> + <Right> @ POR Configuration Menu
<Left> + <Check> + <Right> @ POR Invalid Engine Mode
<Left> + <Up> + <Right> @ POR Clear NVRAM
<Menu> @ POR Bypass Daughter-Card
Response to Printer Error
<Menu> then <Left> Secondary Codes
<Left> then <Right> SE Network Menu
Troubleshooting Tip: Response to Printer Error means that an error must be displayed on the
printer/MFP’s LCD Screen or the printer/MFP is in an error state before the key combination will
work.
Troubleshooting Tip: The SHaFT printers are included because the MFP Options (3100, 3200,
X4500, X4600, X5500, and X7500) work along with the supported printers. The technician may
need to access the special menus in order to troubleshoot the customer’s issue.


Identify the Troubleshooting Group

Selecting the Correct Group
Is the printer or scanner the source of problem (Hardware Group)?
A customer might call into the support center and think that their problem is a software or hardware
problem. How do you know who should handle the call? The Lexmark Multifunction Printers (MFP) are
no different than any other Lexmark product when considering the correct group to handle the customer’s
issue. The hardware group handles the MFP’s printer and scanner components. When a technician
begins to troubleshoot a print quality issue, the first and most likely cause of print quality issues start with
contamination on the glass or a paper feeding issue on the scanner.
To determine whether the printer or scanner is the cause of the issue;
Printer
Ask the customer to print the Menu Settings Page.
Check the print quality of the Menu Settings Page. The problem could be a printer issue relating
to the EP process (e.g., toner cartridge, PC drum, charge roller, transfer roller, or fuser).
If the print quality is present, explain to the customer that it appears to be a printer issues and
transfer the customer to the appropriate hardware group.
Scanner
Ask the customer to make a copy (using the same original document) on the scanner’s flatbed
and automatic document feeder (ADF).
Check the print quality of both copies.
If the print quality defect is present, explain to the customer that it appears the scanner needs to
be cleaned or repaired. Transfer the customer to the appropriate hardware group.
Is the customer using a “custom” Lexmark solution?

Lexmark International, Inc. offers “custom” solutions and services to numerous customers through several
different programs. When Lexmark offers a “custom” solution, the customer is given a phone number for
technical assistance dealing with their specific “custom” solution. Sometimes the customer loses the
phone number or forgets that they have a direct contact for their “custom” solution and calls the 1-800-
LEXMARK (1-800-539-6275) phone number. The 1-800-LEXMARK phone number is for general
technical support. If you believe a customer is calling about a “custom” solution, please ask your
specialist for assistance with the call.

Is the network card, drivers, or software the source of problem (Software Group)?
As mentioned earlier, the Lexmark Multifunction Printers (MFP) are no different than any other Lexmark
product when considering the correct group to handle the customer’s issue. The hardware group handles
the MFP’s printer and scanner components. The software group handles the MFP’s network card,
drivers, and software (Embedded Solutions, Markvision Professional, etc…). When a technician begins
to troubleshoot a software issue, it will always begin at the network card, driver, or software level. As you
may know, software issues are usually complex and require knowledge in several different areas to
effectively troubleshoot a customer’s problem.
Advice on handling software issues that involve Lexmark MFP;
Network Card
Verify the MFP’s firmware level and update (if needed) to resolve customer’s problem.
Verify the MFP’s webpage settings are correctly configured and saved.
Become familiar with the MFP’s webpage; functionality and navigation.
Driver
Verify that the customer is using the latest version of the driver.
Verify that the driver supports the function request by the customer.
Verify that the correct port is selected within the driver.
Ask the customer to try another driver (PCL, PS, Universal, System, etc…).
Software
Verify Markvision Professional’s version and update (if needed) to resolve customer’s problem.
Verify that the “public” embedded solutions are configured and updated (if needed) to the latest
version. (see example)
Configure and save Markvision Professional’s settings to match customer’s expectations.


Driver Faxing – Postscript Level 3

Fax/Modem Network Adapter
A Brief Introduction…
In 1998, Lexmark International, Inc. decided to give their customer the opportunity to receive incoming
faxes and send the faxes to their Lexmark PS&SD printer. Initially, the customer had to connect a
compatible external serial modem to the Marknet Pro 3 (Lexmark external network adapter). The
compatible serial modems would receive the fax and route it to the Marknet Pro 3. The Marknet Pro 3,
while the serial port was in faxing mode, would forward the incoming fax to the parallel port. The Lexmark
PS&SD printer attached to the parallel port would print the incoming fax.
Toward the end of 1998, Lexmark International, Inc. transitioned to a MultiFuntion Printer platform. The
platform provided the customer with a printer and scanner that was connected together using a
fax/modem network adapter and SCSI connections. The fax/modem network adapter contained the SCSI
connection (to the scanner), the modem connection (to the phone line), and the network connection (to
the customer’s network). The fax/modem network adapter was called the “Maul” card and was only
available as part of the Lexmark MFP bundles.
Enhanced MultiFuntion Printer

Looking Toward the Future…
In 2002, Lexmark International, Inc. introduced the next generation and step for the MultiFuntion Printer
product line. The 4500 model scanner had its own onboard hard drive, modem, network connection, and
Lexmark’s first touch screen. The 4500 model scanner housed everything needed for MultiFuntion task in
one scanner unit that connected to the printer with one cable (replacing the problematic SCSI
connectors). The current MultiFuntion Printer (MFP) product line is based on customer feedback and
technology advances from the 4500 model scanner.
Lexmark Drivers for MultiFuntion Printer

General Information
Driver faxing will only work with the Lexmark Postscript Level 3 (or higher level) driver.
In the past, Lexmark International, Inc. created packaged drivers that contained most of the current
PS&SD printers. A customer could download one file and install the package by selecting the printer(s)
that he wanted on his computer. Since the MFP products were considered an add-on to an existing
Lexmark PS&SD product, the drivers were usually labeled by the printer’s model name (e.g. Optra T614,
Lexmark T520, etc…). The drivers had to be configured for driver faxing and sometimes the customer
would became confused about the steps to set up driver faxing.
Today, Lexmark International, Inc. drivers are specific to a certain PS&SD product (including the MFP
products). To configure the MFP driver to fax, it is a simple one step process.

Configuring Driver Faxing

Lexmark Family Packaged Drivers
1. Customer goes to the Printer and Faxes folder.
2. Customer right clicks on the Lexmark Postscript driver associated to the printer’s model name
(Lexmark Optra T616 PS3 is in the example).
3. Customer selects Printing Preferences from the drop down menu.
Troubleshooting Tip: The only driver that allows the customer to fax from the desktop is the
Postscript level 3 (or higher) driver. Driver faxing is not available on the PCL or Postscript level
2 (or lower) driver.

4. Customer verifies that they are on the Paper tab in the Printing Preferences.
5. Customer clicks on the drop down arrow to the right of the Output to: window
6. Customer selects Fax from the drop down menu.
Troubleshooting Tip: If the customer sees , it means that the driver is not setup properly
for driver faxing. However, it does not mean the driver will not fax or it is the wrong driver for
faxing. To activate the fax option, please continue to step 7.
Once the customer can select Fax in the drop down menu, the customer will click on the OK
button to save the settings. Congratulation!! You are ready to fax from the driver.

Activating the Fax Option

7. Customer clicks on the Cancel button
(Lexmark Optra T616 PS3 is in the example).
10. Customer selects Properties from the drop down menu.

11. Customer verifies that they are on the Option tab in the Properties.
12. Customer scrolls to the bottom of the Installable Printer Options.
13. Customer clicks on the drop down arrow to the right of the Fax Card window
14. Customer selects Installed from the drop down menu.
15. Customer clicks on the OK button.
The driver’s fax card has been installed (activated) and now the customer can select Fax from
the drop down menu (back to step 6).
Troubleshooting Tips: After changing the Output to: to Fax, the driver will always ask for a
fax number and information. It is recommended that the customer creates a copy of the driver
and gives the fax driver a unique name (e.g. MFP Faxing Driver).

Lexmark MFP Specific Drivers

(Lexmark X646e PS3 is in the example).
3. Customer selects Printing Preferences from the drop down menu.
Troubleshooting Tip: The only driver that allows the customer to fax from the desktop is the
Postscript level 3 (or higher) driver. Driver faxing is not available on the PCL or Postscript level
2 (or lower) driver.

4. Customer verifies that they are on the Other Options tab in the Printing Preferences.
5. Customer clicks on the Fax button.
6. Customer will click on the OK button to acknowledge the fax mode is enabled. Congratulation!!
You are ready to fax from the driver.

Entering Fax Information

Recipient Name and Fax Number
Once the customer enables the fax card and the fax mode, the driver will prompt for required information.
The recipient’s name and fax number are required to complete the outbound fax.
1. Customer enters the recipient’s Name (e.g. Anthony Walters).
2. Customer enters the recipient’s Fax Number (e.g. 12223334444).
Troubleshooting Tip: The customer must enter the Fax Number exactly as they would dial it
on the phone or fax machine. In other words, if the customer had to dial 99 to get out to an
external phone line, the customer needs to include the 99 in the Fax Number field.

Fax Cover Page

The customer can select to use the Send Cover Page option within the Fax window.
1. Customer enters a check

mark in the Send Cover
Page option.
2. Customer clicks on the

Setup button.
3. Customer enters a check mark

in the option to include them
on the cover page (Recipient’s
Information, Sender’s
Information, and Comments).
Troubleshooting Tip: The

Cover Page setup window is
not required information to
send a fax.


Configuring MFP Webpage Options

Setting up the Webpage’s Network Options
Network/Ports
The Lexmark network adapters have several network ports available for the different network
architectures (e.g. TCP/IP, NetWare, AppleTalk, and LexLink). Also, the Lexmark adapters have several
security features (e.g. IPSec, 802.1x Authentication, Network Certification, and TCP/IP Port Access). The
rest of this section will provide a general description or definition for the Network/Ports choices.
The Network/Ports are accessed through the supported MFP’s webpage. To access the MFP’s
webpage, the customer enters the MFP’s TCP/IP address into the address window of the web browser.
1. Customer clicks on the Configuration link.
2. Customer clicks on the Network/Ports (the blue text) link.

Definitions
TCP/IP allows the customer to customize and
configure the protocol and associated tools.
IPv6 allows the customer to activate, view, and

configure the protocol.
IPSec allows the customer to enable and

configure the security connections and settings.
802.1x Authentication allows the customer to

activate, authenticate, and select allowable
mechanisms.
Certificate Management allows the customer to

manage certifications – view status, sign, and
configure.
SNMP allows the customer to enable versions of

SNMP and configure user/password.
E-mail Server Setup allows the customer to

configure SMTP gateway, authentication, and
default e-mail information.
Address Book Setup allows the customer to

configure LDAP server information and searches
– Test LDAP option available.
Standard Network allows the customer to

configure network SmartSwitches, buffers, and
modes.
(Continue on the next page)

Standard USB allows the customer to configure

USB SmartSwitches, buffers, and modes.
NetWare allows the customer to activate the

protocol, enable the port, and select the modes.
AppleTalk allows the customer to activate the

protocol and configure the name and zone.
LexLink allows the customer to activate the

protocol and configure the nickname.
TCP/IP Port Access allows the customer to

select Secure and Unsecure, Unsecure Only,
and Disable for the common ports.
Custom Link Setup allows the customer to

configure custom URL links for the Links & Index
section of the Network Adapter’s Webpage.
Reset Print Server allows the customer to reset

the print server (network adapter) by pressing the
Reset button.

Setting up the Webpage’s Fax Settings

Fax Settings
The enhanced Lexmark Multifunction Printers (MFP) has the ability to fax in two modes; Analog Fax
Machine or Fax Server. The Analog Fax Machine (mode) is equivalent to a regular desktop fax machine.
The MFP can send and receive faxes. The scanner is used to scan the document and the modem on the
MFP’s network adapter sends it to the recipient. To receive incoming faxes the modem on the MFP’s
network adapter answers incoming phone calls and sends them to the printer as a print job. The Fax
Server (mode) sends incoming faxes to a server in an electronic format (PDF or TIFF). Also, outgoing
faxes are sent to the MFP from the server for transmission across the telephone connection using the
modem on the MFP’s network adapter.
The Fax Settings are accessed through the supported MFP’s webpage. To access the MFP’s webpage,
the customer enters the MFP’s TCP/IP address into the address window of the web browser.
2. Customer clicks on the Fax Settings (the blue text) link.

Selecting Fax Mode

3. Customer will select the desired Fax Mode from the drop-down menu for the MFP product.
4. Customer clicks on either the Analog Fax Setup or Fax Server Setup (the blue text) link to
configure the settings.
Analog Fax Setup

The Analog Fax Setup covers the Fax Settings, Fax Send Settings, Fax Receive Settings, Fax Log
Settings, Speaker Settings, and Distinctive Rings. After making changes to the webpage, do not forget to
press the Submit button at the bottom of the page to save the changes. The rest of this section will
provide general screenshots of the settings mentioned for the Analog Fax Setup.
Troubleshooting Tip: Customers can Enable Manual Fax. (Enable) Manual Fax allows the
customer to use the telephone to listen for the fax noise (fax handshake protocols). Once the
customer hears the noise, they can press the Start button on the touch screen or the green Go
button on the printer’s button pad.

Troubleshooting Tip: If a customer has to dial a certain number(s) to get the dial tone, the
Behind a PABX must be unchecked under Fax Setup Setting. Behind a PABX is only checked
when there are no special numbers needed for the dial tone (blind dialing).
Troubleshooting Tip: Customer can choose to hold incoming faxes using the Holding Faxes
option (the blue text) link. Once in the Holding Faxes configuration screen, the customer will
enter a password and choose whether to set the Fax Held Schedule or the Held Fax Mode.

Troubleshooting Tip: Fax Forwarding requires 3 inputs; Fax Forwarding (How?), Forward
to (Where?), and Forward to Shortcut (Who?).
1. Under the Fax Receive Settings section (see previous page for layout), the customer will select
Print and Forward or Forward in the drop-down menu to enable Fax Forwarding.
2. The customer will select where to forward the fax in the Forward to drop-down menu.
3. Finally, the customer must supply a shortcut in the Forward to Shortcut field. Shortcuts are
numerical values assigned to fax numbers, e-mail addresses, FTP addresses, and LDSS
addresses.
Troubleshooting Tip: Whenever a customer uses Fax Forwarding, the file(s) sent to the e-
mail, FTP, or LDSS will always be in a PDF format. Fax Forwarding does not support JPG or
TIF formats.
Troubleshooting Tip: The Fax Log Settings section is used primarily to notify the customer
that transmitting or incoming faxes have encountered problem(s). The logs from Fax Log
Settings are rarely used to resolve 3rd level type support calls.

Troubleshooting Tip: If the customer unchecks all of the Distinctive Rings, the MFP will not
answer any incoming faxes.
Fax Server Setup

The Fax Server Setup covers the Fax Server E-mail Setup and Fax Server Default Scan Setup. The Fax
Server Setup requires a network administration level of knowledge in order to configure the SMTP
Gateway, (optional) SMTP Authentication, and (optional) Web Links. After making changes to the
webpage, do not forget to press the Submit button at the bottom of the page to save the changes. The
rest of this section will provide a screenshot of the settings mentioned for the Fax Server Setup.
The Primary and Secondary SMTP

Gateway along with the E-mail Server
Setup link take you to the same location;
E-mail Server Setup. It is directly
accessed by clicking on Configuration ->
E-mail/FTP Settings -> E-mail Server
Setup (see page 12 for configuration).

Setting up the Webpage’s E-mail Settings

E-mail Settings
The enhanced Lexmark Multifunction Printers (MFP) allows the customer to configure the E-mail Settings,
setup the E-mail Server (SMTP Gateway and Web Links), and manage the E-mail Shortcuts. The E-mail
Settings are the default settings for every e-mail sent from the configured MFP. Don’t worry the default
settings can be viewed and changed from the touch screen of the MFP. The E-mail Server information is
required to allow the MFP’s e-mail service access to the business e-mail server. If the E-mail Server
information is incorrect or blank, the e-mails will not communicate to the business/corporate e-mail server
for distribution to the addressed recipients. The E-mail Shortcuts is a feature that gives the customer the
option to assign a specific name to one or more e-mail addresses and a unique shortcut number that can
range from 1 to 99999. After making changes to the webpage, do not forget to press the Submit button
at the bottom of the page to save the changes.
The E-mail Settings are accessed through the supported MFP’s webpage. To access the MFP’s
2. Customer clicks on the E-mail/FTP Settings (the blue text) link.

Customer clicks on the E-mail Settings (the blue text) link for setting the e-mail defaults.
Customer clicks on the E-mail Server Setup (the blue text) link for configuring the SMTP
Gateway.
Customer clicks on the Manage E-mail Shortcuts (the blue text) link to create, group, and assign
e-mail shortcuts.
The rest of this section will provide general screenshots of the settings mentioned for the E-mail Settings.

Troubleshooting Tip: Remember, E-mail Settings are the default settings for every e-mail
sent from the configured MFP. E-mail Settings also includes Custom Job scanning and Scan
Preview which require a hard drive.

E-mail Server Setup

The E-mail Server Setup is the critical part of e-mail component for the Lexmark MFP(s). In order for a
customer to send and receive e-mails, a primary SMTP Gateway must be entered and saved on the
MFP’s network adapter. The information can be entered and saved through the MFP’s touch screen or
webpage. The webpage setup is covered in this portion of the survival guide.
The E-mail Server Setup requires a Network Administrator. The information, such as SMTP
Gateway, SMTP Server, and Userid/Password, can not be provided by a troubleshooting technician.
After making changes to the webpage, do not forget to press the Submit button at the bottom of the page
to save the changes.
The E-mail Server Setup is accessed through the supported MFP’s webpage. To access the MFP’s

3. Customer clicks on the E-mail Server Setup (the blue text) link.
4. Customer will enter the Primary SMTP Gateway. If the customer does not have a Secondary
SMTP Gateway, the customer can enter the Primary SMTP Gateway’s information into the
Secondary SMTP Gateway field. Do not forget to verify the SMTP Gateway Ports!

5. If SMTP authentication is required, the customer will select the type of SMTP Server
Authentication and enter the Device Userid and Password.
6. Customer will enter a Reply Address and can enter the rest of the optional fields.

Manage E-mail Shortcuts

Manage E-mail Shortcuts provide quick and convenient access to popular email(s). E-mail shortcuts can
also create a unique name for a group of e-mail addresses (e.g. The CEO can create an e-mail shortcut
for all of the offices in North America and give the shortcut the unique name of NorthAmerica). When
creating an e-mail shortcut, remember to set the defaults for format, content, color, resolution, and
shortcut number. After making changes to the webpage, do not forget to press the Submit button at the
bottom of the page to save the changes.
Manage E-mail Shortcuts is accessed through the supported MFP’s webpage. To access the MFP’s

3. Customer clicks on the Manage E-mail Shortcuts (the blue text) link.
4. Customer will enter a unique name in the Name field.
5. Customer will enter the e-mail addresses in the Address field. The addresses in the Address
field will be tied to the unique name from step 4. Every time the customer selects the shortcut or
unique name, the documents will be sent to the entered address(es).
Troubleshooting Tip: If the customer is entering more than one e-mail address in the Address
field, remember to use a comma between the addresses. Also, the maximum amount of
characters for an address string is 512 characters.

6. Customer can select the shortcut’s defaults.
7. Finally, customer enters the unique number in the Shortcut field. Once everything is entered,
customer clicks on the Add button.
Troubleshooting Tip: Manage E-mail Shortcuts will display all of the shortcuts at the bottom
of the screen. The customer can Modify, Delete, or Empty Form at any time by using the
buttons. Also, the E-mail Shortcuts storage (space used) is listed in percentage directly below the
buttons.

Setting up the Webpage’s FTP Settings

FTP Settings
The enhanced Lexmark Multifunction Printers (MFP) allows the customer to configure the FTP Settings,
and manage the FTP Shortcuts. The FTP Settings are the default settings for every document sent to an
FTP server from the configured MFP. The FTP Settings can be viewed and changed from the touch
screen of the MFP. The FTP Shortcuts is a feature that gives the customer the option to assign a specific
name to a FTP server and a unique shortcut number that can range from 1 to 99999. The FTP Shortcuts
require the FTP server’s address and path/filename as well as the login (if required) and password (if
required). After making changes to the webpage, do not forget to press the Submit button at the bottom
of the page to save the changes.
The E-mail Settings are accessed through the supported MFP’s webpage. To access the MFP’s

Customer clicks on the FTP Settings (the blue text) link for setting the FTP defaults.
Customer clicks on the Manage FTP Shortcuts (the blue text) link to create and assign FTP
shortcuts.

Troubleshooting Tip: Remember, FTP Settings are the default settings for every FTP sent
from the configured MFP. FTP Settings also includes Custom Job scanning and Scan
Preview which require a hard drive.

Manage FTP Shortcuts

Manage FTP Shortcuts provide quick and convenient access to popular FTP server(s). FTP shortcuts
can create a unique name for a FTP server allowing for increase productivity. By choosing the name or
shortcut, the customer can quickly send a document to the FTP server without having to remember the
FTP server’s address, login, password, and path/filename. When creating an FTP shortcut, remember to
set the defaults for format, content, color, resolution, and shortcut number. After making changes to the
webpage, do not forget to press the Submit button at the bottom of the page to save the changes.
Manage FTP Shortcuts is accessed through the supported MFP’s webpage. To access the MFP’s

3. Customer clicks on the Manage FTP Shortcuts (the blue text) link.
4. Customer will enter a unique name in the Name field.
5. Customer will enter the FTP server’s address in the Server field. If required to login into the FTP
server, the customer will enter in the Login and Password information into their respected fields.
Also, the Path and Filename must be entering to tell the FTP server where to store the
document. The server in the Server field will be tied to the unique name from step 4. Every time
the customer selects the shortcut or unique name, the documents will be sent to the entered FTP
server.

6. Customer can select the shortcut’s defaults.
7. Finally, customer enters the unique number in the Shortcut field. Once everything is entered,
customer clicks on the Add button.
Troubleshooting Tip: Manage FTP Shortcuts will display all of the shortcuts at the bottom of
the screen. The customer can Add, Modify, Delete, Empty, or Reset Form at any time by using
the buttons. Also, the FTP Shortcuts storage (space used) is listed in percentage directly below
the buttons.

Import and Export Webpage Settings and Shortcuts

Import / Export Settings and Shortcuts
Once the enhanced Lexmark Multifunction Printer (MFP) has all of the settings and shortcuts configured
and saved, the customer may want to create a file for distribution to other Lexmark MFPs that can use the
same settings and shortcuts or for backup purpose in case the Lexmark MFP encounters problems in the
future. Regardless of the reason, the MFP webpage allows the customer to Import / Export the saved
settings and shortcuts on a MFP.
Import / Export Settings and Shortcuts is accessed through the supported MFP’s webpage. To access
the MFP’s webpage, the customer enters the MFP’s TCP/IP address into the address window of the web
browser.
2. Customer clicks on the Import/Export (the blue text) link.

Customer clicks on the Import Settings File or Import Shortcuts File (the blue text) link to save
the configuration of the MFP’s settings or shortcuts in a file (.UCF) format on a computer hard
drive.
Customer clicks on the Export Settings File or Export Shortcuts File (the blue text) link to
browse and download from a computer hard drive a configuration file (.UCF) that contain a MFP’s
settings and shortcuts.
Importing Settings and Shortcuts

Exporting Settings and Shortcuts
Troubleshooting Tip: Notice the filenames when exporting the settings and shortcuts. The
filename for the Shortcuts is <shortcutsfile.ucf>. The filename for the Settings is
<settingfile.ucf>. If the customer forgets where the files are stored, use the search feature in
Microsoft Windows to search for the default filenames.


Embedded Solution Framework (eSF)

General Information
In 2006, Lexmark International, Inc. introduced the embedded Solution Framework (eSF) along with the
new product line of eTask MultiFunction Printers. The purpose of the embedded Solution Framework
(eSF) is to leverage the touch screen versatility along with programming flexibility. The embedded
Solution Framework (eSF) is built on open standard Java Two Runtime Environment (J2RE).
Today, Lexmark International, Inc. uses the full potential of embedded Solution Framework (eSF) to
manage specific customer print, copy, and fax requirements. The embedded Solution Framework (eSF)
and eTask products are used by the general audiences (Remote Copy and Scan to Network). Lexmark
International, Inc. also offers specific school and healthcare systems applications (Clinical Assistant and
Educational Assistant), and versatile/customize document management solutions (Lexmark Document
Solution Services - LDSS) at a cost to the customer.
The embedded Solution Framework (eSF) portion is installed onto a supported MFP and (static) network
information is entered into the setup screens through the MFP webpage. The eTask portion is prompted
information on the MFP touch screen (customer interaction).
Downloading Embedded Solutions from Lexmark Website

Lexmark International, Inc. offers two Embedded Solutions that can be accessed and downloaded from
the Lexmark website (www.lexmark.com). Scan to Network (Lexmark_Scan2Network_en.exe) allows the
customer to scan and store a document directly to a shared MS-Windows folder or a FTP destination.
The Remote Copy (Lexmark_RemoteCopy_en.exe) allows the customer to scan and print the document
on a supported remote printer. The Embedded Solutions are under the Software tab for all supported
MFP products.

Installing Embedded Solutions

Accessing Embedded Solutions
The Embedded Solutions are accessed through the supported MFP’s webpage. To access the MFP’s
4. Customer clicks on the Embedded Solutions (the blue text) link.
Troubleshooting Tip: If the customer clicks on the Embedded Solution (the black text on the
left side of the screen), it will take them to the wrong screen and they will be unable to follow the
rest of the instructions. Please make sure the customer clicked on the correct link (see step 2).

Installing…
Once the customer gets to the Solutions window, they can view the current version, online/offline status,
and license certification of each MFP Embedded Solution (for information, please go to page 9).
5. Customer clicks on the Install button.
6. Customer clicks on the Browse... button and selects one of the downloaded file from page 1.
7. Once the proper file is populated in the Solution Install File, click on the Start Install button.
Troubleshooting Tip: The Embedded Solution is packaged as an executable file. The

customer must run the executable file before attempting to install the Embedded Solution. The
file acts like it is installing a program but it is actually creating a folder and unpacking the file into
the selected directory. The embedded solutions have a .fls file extension (when browsing).

8. Congratulations!!! The Embedded Solution is installed and ready for configuration.
Configuring Scan to Network

1. Customer clicks on the Lexmark Embedded Scan to Network link (the blue text).
Troubleshooting Tip: The Scan to Network icon will not show up on the MFP’s touch screen
until it has been properly configured. The Embedded Solutions window will display the installed
solutions.

2. Customer will click on the Configure link.
3. Customer has the option to change the Welcome (Home) Screen Icon and effect the availability
of a Print Scan Confirmation Page.
4. Customer will click on the Add… button to enter information for the Scan Destination.

5. For the top part of the Add Destination screen, the customer must supply a Name, Location,
and Address (Port – for FTP selection).
Troubleshooting Tip: The Address for the Network Folder must be in a UNC Path format.
An example is provided to the right of the Network Folder – Address window. The Address for
FTP requires the TCP/IP address of the FTP server along with the UNC Path. An example is
provided to the right of the FTP – Address window.
Troubleshooting Tip: The MFP product does not verify the Address information at any time
during the setup. The MFP product will post an error on the screen if it cannot reach the
Address – UNC path during the scanning process.

6. For the bottom part of the Add Destination screen, the customer must supply a File Name only.
The rest of the choices are for setting the initial default but it can be changed by the customer
from the touch screen before scanning the document.
Troubleshooting Tip: To save all of the entered information, the customer must click on the
OK button at the very bottom, right side of the page.

Configuring Remote Printing

1. Customer clicks on the Remote Copy link (the blue text).
2. Customer will click on the Configure link.
3. Customer must enter the supported remote printer’s Hostname or IP address.
4. The rest of the fields – Display Text, Icon, and Icon when pressed are optional entries.
Troubleshooting Tip: To save all of the entered information, the customer must click on the
Apply button at the very bottom, right side of the page.
Troubleshooting Tip: The MFP product does not verify the Hostname or IP Address
information at any time during the setup. The MFP product will try to connect to the Hostname
or IP Address when the customer touches the Remote Copy icon on the MFP touch screen. It
will post an error if the MFP product cannot reach the entered Hostname or IP Address.

Deleting Embedded Solutions

1. Customer selects the Embedded Solution to delete by clicking on the check box.
2. Customer clicks on the Uninstall button.
3. Congratulations!!! The Embedded Solutions is uninstalled.
Troubleshooting Embedded Solutions

Starting and Stopping the Installed Solutions
1. Customer selects the Installed Solution to start or stop.
2. Customer clicks on the Start or Stop button.
3. Customer can monitor the solution’s status from the State column (Installed Solutions are
Running in the example).

Checking the Version of the Installed Solution

1. Customer can verify the Installed Solution’s version from the Version column (Scan to Network
- 1.4.0.0 and Remote Copy - 1.2.0.0 is the versions in the example).
2. Customer clicks on the Installed Solutions link (the blue text) to get more detail.
3. Customer will click on the Information link.


MFP Security Features

Introduction
As companies look to the future, security has moved to the forefront in terms of the company’s data
transmissions and material access. Companies want to ensure that their sensitive data is contained and
inaccessible to unauthorized personal or hackers. Lexmark International, Inc. has stepped up their
security effort on most of the PS&SD products. Due to the various options on the average Lexmark
Multifunction Printers, Lexmark International, Inc. has added additional security features and options.
Lexmark International, Inc. allows the customer to control print job access, lockout printer controls,
connection limitations, hard drive encryption, security protocols, and encrypted scans.
The MFP Security Features will define the different methods to control the (received, stored, and printed)
data and methods of securing the customer’s MFP product. At the end of the section, a MFP Security
Quick Reference guide will show the security options for each MFP product.
Accessing the Security Features

The Lexmark network adapters for the MFP products have several security features (e.g. IPSec, 802.1x
Authentication, Network Certification, and TCP/IP Port Access). The MFP’s webpage breaks up the
access to the security features in to two sections; Network/Ports and Security.
The Network/Ports link allows the customer to activate/deactivate security protocols. The Security link
allows the customer to control the MFP passwords, network credentials, and functionality access. There
are common links between the Network/Ports and Security links; IPSec, Certificate Management, SNMP,
and TCP/IP Port Access.
The Network/Ports and Security are accessed through the supported MFP’s webpage. To access the
MFP’s webpage, the customer enters the MFP’s TCP/IP address into the address window of the web
browser.
Attention: All security features and options require advanced knowledge in network architecture and
server configuration. The information on security is intended for assisting with navigation and visual
aid. The customer should be the Network (Security) Administrator.
Troubleshooting Tips: Most of the security features are also accessible through the MFP
Control Panel. The guide will show the setup of the MFP security features through the MFP
webpage. A technician can match the MFP’s menu tree with the MFP’s webpage links.

10. Customer clicks on the Network/Ports or Security (the blue text) link.
(The desired feature will affect the customer’s choice)
IPv6 allows the customer to activate, view, and

Network/Ports configure the protocol.
IPSec allows the customer to enable and

configure the security connections and settings.
802.1x Authentication allows the customer to

activate, authenticate, and select allowable
mechanisms.
Certificate Management allows the customer to

manage certifications – view status, sign, and
configure.
SNMP allows the customer to enable versions of

SNMP and configure user/password.
TCP/IP Port Access allows the customer to

select Secure and Unsecure, Unsecure Only,
and Disable for the common ports.

IPv6
Internet Protocol version 6 (IPv6) is a network layer protocol for packet-switched internetworks. It is
designated as the successor of IPv4, the current version of the Internet Protocol, for general use on the
Internet.
The main improvement brought by IPv6 is the increase in the number of addresses available for
networked devices, allowing, for example, each mobile phone and mobile electronic device to have its
own address. IPv4 supports 232 (about 4.3 billion) addresses, which is inadequate for giving even one
address to every living person, let alone supporting embedded and portable devices. IPv6, however,
supports 2128 (about 340 billion billion billion billion) addresses, or approximately 5×1028 addresses for
each of the roughly 6.5 billion people alive today. With such a large address space available, IPv6 nodes
can have as many universally scoped addresses as they need, and network address translation is not
required.
IPv6 addresses are normally written as eight groups of four hexadecimal digits. For example,
2001:0db8:85a3:08d3:1319:8a2e:0370:7334 is a valid IPv6 address.
If a four-digit group is 0000, the zeros may be omitted and replaced with two colons(::). For example,
2001:0db8:0000:0000:0000:0000:1428:57ab can be shortened as 2001:0db8::1428:57ab. Following this
rule, any number of consecutive 0000 groups may be reduced to two colons, as long as there is only one
double colon used in an address. Leading zeros in a group can also be omitted. Thus, the addresses
below are all valid and equivalent:
2001:0db8:0000:0000:0000:0000:1428:57ab
2001:0db8:0000:0000:0000::1428:57ab
2001:0db8:0:0:0:0:1428:57ab
2001:0db8:0:0::1428:57ab
2001:0db8::1428:57ab
2001:db8::1428:57ab
Having more than one double-colon abbreviation in an address is invalid, as it would make the notation
ambiguous.
A sequence of 4 bytes at the end of an IPv6 address can also be written in decimal, using dots as
separators. This notation is often used with compatibility addresses (see below). Thus, ::ffff:1.2.3.4 is the
same address as ::ffff:0102:0304, and ::ffff:15.16.18.31 is the same address as ::ffff:0f10:121f.

IPSec
IPSec (IP Security) is a suite of protocols for securing Internet Protocol (IP) communications by
authenticating and/or encrypting each IP packet in a data stream. IPsec also includes protocols for
cryptographic key establishment.
IPsec protocols operate at the network layer, layer 3 of the OSI model. Other Internet security protocols in
widespread use, such as SSL and TLS, operate from the transport layer up (OSI layers 4 - 7). This makes
IPsec more flexible, as it can be used for protecting both TCP- and UDP-based protocols, but increases
its complexity and processing overhead, as it cannot rely on TCP (OSI layer 4) to manage reliability and
fragmentation.
There are two modes of IPsec operation: transport mode and tunnel mode.

802.1x Authentication
802.1 x port authentication allows the MFP to join networks that require authentication before allowing
access. 802.1x port authentication can be used with the WPA (Wi-Fi Protected Access) feature of an
optional internal wireless print server to provide WPA-Enterprise security support.
Support for 802.1x requires the establishment of credentials for the MFP. The MFP must be known to the
Authentication Server (AS). The AS will allow network access to devices presenting a valid set of
credentials which typically involves a name/password combination and possibly a certificate. The AS will
allow network access to the MFP presenting a valid set of credentials. The credentials can be managed
by using the Embedded Web Server of the MFP.
Troubleshooting Tips: Required certificates must be setup in the certificate page for the 802.1x
Authentication to function properly.

Certificate Management
The Certificate Management allows the customer to view, download, install, generate, and update the
MFP’s certifications.
Troubleshooting Tips: The customer must use PEM Format to upload certificates.
This is a sample certificate request in PEM format.

-----BEGIN CERTIFICATE REQUEST-----
MIIC5DCCAcwCAQAwgZ4xCzAJBgNVBAYTAkdCMQ8wDQ..wZTdXJyZXkxDjAM
BgNVBAcTBUVnaGFtMRowGAYDVQQKExFBcnRzIEJ1aW..Ex0ZDEWMBQGA1UE
CxMNRGVwdC4gSGlzdG9yeTEZMBcGA1UEAxMQU2ltb3..XRlbGxpczEfMB0G
CSqGSIb3DQEJARYQc2ltb3NAb3BlbmNhLm9yZzCCAS..oZIhvcNAQEBBQAD
ggEPADCCAQoCggEBAN089pq+0mYgDH0MrrwYzPToiY..QYz+QhP1pv0a+dN
D0Svi4fceXiT6OQgGd/wDQRNLEytGbAxjGpNptYO6K..R6iMRU89E2tXfjQ
I8Jy3uJzm+/3hCWwz5JNOUoYQayRgSisW/J9dOKP+a..c2xTCMjYycwTNqO
cuQNd8Ii4rRDu53KNln8mJEM2sQsNAMM5ZFR4iMgrm..aUs5L+rL/uCAzG0
/16QqPC+sE2q868sJ0LIfnrSw+hbU42G2672fEUDNb..Nqsa2gFfvhzQWJj
VrNHbhHY1GySvmWq8qVyPU7Z0uKNQpI+zzn5Y4kCAw..A0GCSqGSIb3DQEB
BAUAA4IBAQC2y+cj6EmXzHunozGDv3fu9rw+T7SLrh..tY0K4L5w/4jOXRS
Q5VHn8o2M1E8JE2iK9tg24Nkh9GvkODxbP2ABYKslT..pZ8KC+wHCDZyXCY
Fgrass8oENyZG2VFFlfgbtRUssdKldJcJKpgnsHyt1..xJ11Y0t0n9ruayu
Oqp9lTEu6e+Lhhcuad4JncXiSR0EdG75AqN9bbI8NG..tgzzOrvfYNtGe9t
EI/wriWPQvl4QLJ5VevzuIC62dQztVQmDR2hPd2J8/..1ArMX5olNCef2XB
Rghkcki7R/ZpuuwaXkT+qDu+eoDwju0P
-----END CERTIFICATE REQUEST-----

SNMP
SNMP (Simple Network Management Protocol) version 1 (SNMPv1) is the initial implementation of the
SNMP protocol. SNMPv1 operates over protocols such as User Datagram Protocol (UDP), Internet
Protocol (IP), OSI Connectionless Network Service (CLNS), AppleTalk Datagram-Delivery Protocol
(DDP), and Novell Internet Packet Exchange (IPX). SNMPv1 is widely used and is the de facto network-
management protocol in the Internet community.
SNMP version 2 (SNMPv2) was not widely adopted due to serious disagreements over the security
framework in the standard.
SNMP version 3 (SNMPv3) primarily added security and remote configuration enhancements to SNMP.
SNMPv3 is the current standard version of SNMP as of 2004. The SNMPv3 protocol allows for encrypted
and authenticated network communications. It also lets the administrator select a desired level of
security. Prior to use, at least one user name and password must be established from the settings page.

TCP/IP Port Access

The TCP and UDP ports can be configured to one of three modes or values: Disabled – Never allows
network connections to this port, Secure and Unsecure – Allows the port to remain open, even in Secure
mode, and Unsecured Only – Allows the port to only open when the MFP is not in Secure mode.

Security
Authentication Method allows the customer select

Authentication disable, NTLM, LDAP, LDAP + GSSAPI,
Internal, Kerberos 5.
Auto ‘Log out’ delay is the delay at the Home screen before
an authenticated user is automatically logged off.
Scan to PC Port Range is the accepted port range for the

Scan to PC function and enter numerical values are
separated by ':'
Function Access allows the customer to enable/disable

printer menus and grant access to MFP functionality.
Certification Management is a shared link (see page 6).
Confidential Print Setup allows the customer to enter the

number of invalid entries and job expiration (hours or week).
Create/Change Password allows the customer to create

passwords for a user, advanced, and/or device lockout (PIN).
Internal Account Management is an internal security table

that stores name, user ID, password, and email.
Kerberos Setup allows the customer to import a database

and enter username/password.
LDAP Authentication Setup allows the customer to enter

the LDAP credentials and enter the Kerberos information.
TCP/IP Port Access is a shared link (see page 8).
IPSec is a shared link (see page 4).
SNMP is a shared link (see page 7).
NTLM Authentication Setup allows the customer to enter

the default user domain.
MFP Credentials allows the customer to enter the Kerberos

settings.

General Security
At the top of the Security section, there are 3 choices that are not links but fields that will enact the
security information entered in the links.
Note: When 'Authentication disabled' is selected, Function Access settings requiring User IDs or
passwords are ignored.
Function Access
Function Access gives the customer the control to set the security levels for each of the various MFP
functions. The customer can also limit the access to the MFP’s menu structure by disabling the menus.
When the menus are disabled, the menu button is removed from the home screen.
The security levels are;
No authentication required allows anyone to access the MFP’s numerous functions.

Require User ID only limits the function access to only users with a user ID in the Internal
Account Management table.
Require User ID and Password limits the function access to only users with a user ID and
password in the Internal Account Management table.
Function disable removes the icon from the home screen and will not anyone to access it.

Confidential Print Setup

The Confidential Print Setup works in conjunction with the confidential print setup within the Lexmark
driver. Confidential Print Setup gives the customer security control and priority on all confidential print
jobs. The customer can set the number of invalid attempts before the MFP will purge the confidential
document(s). Job Expiration is the duration that the MFP will store the confidential document(s) before
deleting it from its memory.
Password Protect
Password Protect allows the customer to set different levels of password protection on the MFP’s menu
structure. All of the areas under Password Protect are accessible once someone touches the menu
button (unless password protection has been applied). Unlike Function Access, the password protected
areas will still be displayed on the touch screen, but the user will have to supply the correct password to
access the next menu level.
The security levels are;
Not Protected does not apply any passwords to the menu areas.
Accept Advanced Password only requires the correct Advanced Password to continue.
Accept Advanced and User Passwords allows the customer to supply either Advanced or User
Password to continue.

Create/Change Password
The Lexmark International, Inc. MFP products have the ability to create 2 password accounts: Advanced
and User. The Advanced password is for the MFP’s administrator and should not be shared with anyone.
The User password should be passed out to everyone who needs to use the MFP.
Create/Change Password works in conjunction with the Password Protect feature on the previous page.
Create/Change Device Lockout PIN allows the customer to lock the MFP completely, allowing no one
access to the MFP’s functions or options. After a PIN number is entered, the MFP’s home screen will
have an additional icon called, “Lock Device”. The custom will touch the Lock Device icon to lock the
MFP.
Troubleshooting Tips: Even if the customer sets up the MFP’s Function Access and
Password Protect, the MFP will not disable or prompt the user for information unless information
has been saved in the Create/Change Password and Internal Account Management.
Troubleshooting Tips: To clear the PIN and passwords, the customer can go to the links and
submit a PIN or password change without including any information in the fields.
Troubleshooting Tips: When the MFP is in a device lockout using the PIN, the MFP will
continue to receive faxes and store them on the MFP’s hard drive. Once the MFP is unlocked, a
message will ask the customer if they want to print the received faxes.

Internal Account Management

Supported Lexmark International, Inc. MFP products have an internal database or security table. The
information included in the table works in conjunction with the Function Access feature. The customer
must supply a User ID and Password before the Function Access feature choices will work. The name
and e-mail fields are optional but help to distinguish between the various entries.
After all the information is entered into the fields, the customer has to click on the Add button to save it on
the MFP. Afterwards, all approved users must enter a correct User ID and Password for access (if the
Function Access has been setup to query for authentications).
Kerberos Setup
An access control system that was developed at MIT in the 1980s. Turned over to the IETF for
standardization in 2003, it was designed to operate in both small companies and large enterprises with
multiple domains and authentication servers. The Kerberos concept uses a "master ticket" obtained at
logon, which is used to obtain additional "service tickets" when a particular resource is required.
When users log on to a Kerberos system, their password is encrypted and sent to the authentication
service in the Key Distribution Center (KDC). If successfully authenticated, the KDC creates a master
ticket that is sent back to the user's machine. Each time the user wants access to a service, the master
ticket is presented to the KDC in order to obtain a service ticket for that service. The master-service ticket
method keeps the password more secure by sending it only once at logon. From then on, service tickets
are used, which function like session keys.
The Kerberos Setup provides a field and Browse button to select the Kerberos file to import to the
supported Lexmark International, Inc. MFP.

LDAP Authentication Setup

LDAP (Lightweight Directory Access Protocol) is a protocol used to access a directory listing. LDAP
support is implemented in Web browsers and e-mail programs, which can query an LDAP-compliant
directory. LDAP is a sibling protocol to HTTP and FTP and uses the ldap:// prefix in its URL.
LDAP is a simplified version of the DAP protocol, which is used to gain access to X.500 directories. It is
easier to code the query in LDAP than in DAP, but LDAP is less comprehensive. For example, DAP can
initiate searches on other servers if an address is not found, while LDAP cannot in its initial specification.
NTLM Authentication Setup

NTLM (NT LAN Manager) is a Microsoft authentication protocol used with the SMB protocol. The protocol
uses a challenge-response sequence requiring the transmission of three messages between the client
(wishing to authenticate) and the server (requesting authentication).
The customer must provide the default User Domain in the NT Setup field.

MFP Credentials
The MFP Credentials allows the customer to enter all the necessary information needed for the MFP to
login to LDAP (also including a distinguishing name for publication) and Kerberos. If a customer is
experiencing problems with the MFP connecting to the LDAP directory for queries, the customer should
verify that the information is correct in the MFP Credential fields.

3200
3100
X422
X215
MFP Security Functions
X5500
X4600
X4500
X945e
X940e
X502n
X500n
X854e
X852e
X850e
X644e
X642e
X342n
X340n
X646dte
105
Confidential Print
Operator Panel Lock
Administrative Password Protection
TCP Connection Filtering
Network Port Filtering
Hard Disk Encryption
Hard Disk Wiping
MFP Lockout
New Hire – MFP (Software) Survival Guide
Incoming Fax Holding
SNMPv3
HTTPS
IPSec
MFP Security Quick Reference Guide
IPv6
Color MFP Products
MFP Scanner Options

Monochrome MFP Products
802.1x
Digitally Signed Firmware Updates

Compatible with Physical Locks
Certificate Management
Secure User Authentication
LDAP Address Book Lookup
Secure LDAP over SSL

Rev 1.0
Auto-Insertion of Sender's Email Address
Encrypted Scan

Troubleshooting MFP Faxing Issues

Introduction
One of the difficult options on the Lexmark International, Inc. MFP to troubleshoot is the fax modem on
the network adapter. What makes it difficult? Today, telecommunication companies have offered many
different solutions to private and commercial businesses. The common telecommunication solutions
offered to companies can fit into one of these categories: analog, digital, wireless, or VoIP.
The problems usually start with the customer expecting the Lexmark MFP working “out-of-the-box” with
any telephone connection (RJ-11 connection). The Lexmark MFP products will only work with an analog
connection. Lexmark International, Inc. should not refuse to assist the customer with their faxing issues,
but the customer should understand that a good percentage of fax issues reported are usually caused by
other factors (anomalies) other than the modem.
Facsimile Process

Communication Description
(Corresponds to the graphic on page 1)
1. The transmitter calls the receiving fax machine. The transmitter will generate the dialing signal and
then continuously send out a CNG (Calling tone). CNG is used to signal an auto receive fax machine
that another fax is making the call.
2. The phone line on the receiver side will ring and the receiving fax machine will pick up the line and
send out a CED (Call Station Identification). CED tells the transmitter it has connected to a fax
machine.
3. The receiving fax machine then sends out a Preamble signal. A Preamble is a series of flags that
are sent out to condition the phone line and to synchronize the two modems. A Preamble is
generated just before any binary information is sent over the phone line.
4. The next set of signals are sent by the receiver and are binary (digital) signals. The first signal is the
NSF (Non-Standard Facilities). NSF informs the receiver on the type of fax machine and its
proprietary modes. The NSF is optional and not required for sending/receiving faxes. The next signal
is the CSI (Called Subscriber Identification). CSI passes the phone number of the receiving fax
machine. The CSI is optional and not required for sending/receiving faxes - the phone number must
be programmed into the fax machine before the CSI will be sent. The final signal sent by the receiver
before the transmitter can respond is DIS (Digital Identification). DIS sends out all of the receiving
faxes capabilities such paper size, modem speeds, resolution modes, etc… DIS signal is required for
a successful sending/receiving faxes.
5. After the transmitter gets the DIS signal, it has enough information to continue with the procedure and
responds to the information. After the Preamble is sent, the first signal is NSS (Non-Standard
Facilities). NSS will only be sent if the NSF from the receiver indicated that it was a fax machine from
the same manufacture. If it is the same manufacture, the transmitter will send the NSS signal which
will tell the receiver which features will be used in the transmission. The transmitter compares its own
features with that of the receivers and commands the receiver to receive a document using certain
modes. The NSS is optional and not required for sending/receiving faxes. The next signal sent is TSI
(Transmitting Identification). TSI informs the receiving fax machine the phone number of the
transmitter. The TSI is optional and not required for sending/receiving faxes - the phone number must
be programmed into the fax machine before the TSI will be sent. Finally, the transmitter will send
DCS (Digital Command Signal). DCS commands the receiving fax to receive a document in a
particular mode. The DCS signal is required for successful sending/receiving faxes.
6. Now that the transmitter has commanded the receiver on how a document will be sent it, it begins the
training signal. The training signal is generated by the high speed modems. For example it would
start sending a training signal of its highest communication speed, typically 14.4kbps or 9600 bps. All
other previously sent signals were sent using a 300bps modem speed. After the training has been
performed a TCF (Training Check Flag) is sent to the receiver. The TCF is a consecutive number of
"0" set for 1.5 seconds.
7. If the receiver receives the TCF correctly then the CFR (Confirmation to Receive) is sent back to the
transmitter informing it that everything up until this point is alright. If the TCF is not received properly
then the receiving fax will send back FTT (Failure to Train) which causes the transmitter will fall back
to a slower modem speed and then try again. If the phone line is really poor the transmitter may need
to fall back many times.

8. After the transmitter receives the CFR command it begins training again and then begins sending the
picture information. Each line of data is checked for errors on the receive side. After the entire picture
data is sent a RTC (Return to Control) signal is sent which informs the receiving modem that the
transmitting modem is going to return control to the slower 300bps modem and away from the high
speed modem. At this point, a Preamble is sent and then an EOP (End of Procedures) signal is sent.
EOP signals the receiver that the full page has been sent. If there were more pages to be sent or if a
change to the transmission mode was to take place then the transmitter would send EOM (End of
Message) or MPS (Multi Page Signal).
9. If all the data was received properly, the receiving fax would send back a Preamble and then a MCF
(Message Confirmation) signal. If the data had errors and it exceeded the maximum allowed then the
receiver would send back RTN (Retrain Negative) or RTP (Retrain Positive). Both of these signals
indicate that that the data received exceeded the maximum allowed errors.
10. If the communication was proper and the transmitter received the MCF signal then the transmitter
would send out a Preamble and then a DCN (Disconnect) which informs the receiving fax that it is
disconnecting the phone line at which point the transmitter and receiver hang up the phone line.
Data Transmission Rate Quick Reference

Several different telephone line modulation techniques are used by fax machines. They are negotiated
during the fax-modem handshake, and the fax devices will use the highest data rate that both fax devices
support, usually a minimum of 14.4 kbit/s.
ITU Standard Release Date Data Rates (bit/s)

V.27 1988 4800, 2400
V.29 1988 9600, 7200, 4800
V.17 1991 14400, 12000, 9600, 7200
V.34 1994 28800
V.34bis 1998 33600
V.27 is an ITU-T recommendation for a half-duplex modem, allowing up to 4800 bit/s.
V.29 is an ITU-T recommendation for a modem, allowing 4.8 kbit/s, 7.2 kbit/s and 9.6 kbit/s transfer
modes.
V.17 is an ITU-T fax protocol that allows up to 12 kbit/s and 14.4 kbit/s.
V.34 is an ITU-T recommendation for a modem, allowing up to 28.8 kbit/s bidirectional data transfer.
V.34bis (also known as V.34plus) is an ITU-T recommendation for a modem, building on the V.34
standard but allowing up to 33.6 kbit/s bidirectional data transfer.

Fax T30 Log

With the information provided for the Facsimile process (including the Communication Description and
Data Transmission Rate Quick Reference Guide), the Fax T30 Log should now makes more sense and a
technician can make initial predictions to faxing issues. The Fax T30 Log (below) has some of the
acronyms highlighted.
The Fax T30 Log resides in the network adapter’s webpage. To access the Fax T30 Log, the customer
will open their web browser and enter < http://ipaddress/se >. The ipaddress is the printer’s IP address.
The customer will click on the Fax T30 Log to view their current log.
SE Menu
Fax T30 Log

The Basics of Troubleshooting for Faxing Issues

Step 1: Ask the customer if they are using an analog line or fax server.
The MFP does not automatically switch between analog line and fax server. The customer must
set the MFP to the correct choice.
The analog line or fax server is configured on the front panel of the printer or through the MFP’s
webpage (for more information go to the configuration section of the New Hire package).
Step 2: Determine if the customer is having problems receiving or sending faxes.
If the problem is with image quality, be sure that the customer isn’t experiencing a scanner
(hardware) issue.
Step 3: Check to ensure that there are no device connected between the MFP and wall outlet.
Asked the customer to follow the line from the back of the MFP to the wall. If the line goes into
another device before the wall outlet, ask the customer to remove the device to test line quality.
Step 4: Check to see if PABX or VoIP (Voice-over-IP) are being used.
If the customer is using PABX make sure that option is enabled on the MFP.
If the customer is using VoIP, check the max baud rate that the VoIP device, and set the MFP to
match the VoIP device.
FOIP (Fax-over-IP) is a new terminology for faxing over VoIP.
Troubleshooting a Fax Send Failure
Step 1: Verify physical phone line connection

Connect an extension handset to the extension jack available at the back of the MFD and pick up
extension handset to check if a dial tone is present on the line.
If dial tone is present:

Proceed to Step 2.
If dial tone is not available:
Use another phone cable.
Use another phone line.
Check with telephone line provider.
Step 2: Verify phone line quality

Using the extension handset, check if phone line is free of any static or external noise in order to ensure
that line quality is suitable for fax transmissions.
If line quality is clear:

Proceed to Step 3.
If line is noisy:

Step 3: Verify if outgoing calls can be made using the phone line
Using the extension handset, place an outgoing voice call to check if call can be completed.
If calls can be placed successfully:

Proceed to Step 4.
If unable to place any outgoing calls:
The phone line is problematic. Check with telephone line provider.
Step 4: Verify if phone line is analog or digital

Check if the MFD is connected to an analog or digital line.
Digital line is used:

Proceed to Step 5.
Analog line is used:
Proceed to Step 6.
Step 5: Verify if MFD is connected to a VoIP line

If MFD is connected to a VoIP line, verify if the server is configured to support fax transmissions.
If server configurations support fax calls:

Proceed to Step 6.
Problem related to server setup:
Stop! Check with VoIP provider.
Step 6: Verify phone system used

If MFD is connected to a PABX phone system proceed to Step 7, else proceed to Step 9.
Step 7: Verify ‘Behind a PABX’ user setting

If MFD is connected to a PABX phone system, enable ‘Behind a PABX’ user setting and then test.
If MFD still fails to send faxes:

Disable ‘Behind a PABX” and proceed to Step 8.
If MFD is now able to send faxes:
Stop! No additional troubleshooting steps are required.
Step 8: Verify ‘Dial Prefix’ user setting

If ‘Dial Prefix’ user setting contains a prefix number required to access an external line, then make sure it
is not included again when entering the destination number. If the setting is empty then the prefix number
must be entered before the destination number.
Problem not related to Dial Prefix:

Proceed to Step 9.
Problem related to Dial Prefix:
Stop! No additional troubleshooting steps are required.
Step 9: Verify the nature of failure

Test to verify if the MFD is failing to send faxes to any destination number or only to a specific destination
number.
MFD fails to send only to a specific destination number:

Proceed to Step 10.
MFD fails to send to any destination number:
Proceed to Step 11.

Step 10: Verify communications with the specific remote fax device
Test if faxes can be sent to the specific destination number from any other fax device.
Other fax device is able to send:

Proceed to Step 11.
Other fax device fails too:
Stop! Problem is not with the MFD.
Check if remote fax device is configured to receive faxes.
Check if user’s phone number has been blocked by the remote end.
Step 11: Adjust ‘Transmit Level’ SE setting

Test by adjusting the transmitted signal strength by decreasing/increasing the ‘Transmit Level’ setting in
steps of 1db. For example, if default value is -11 db, changing it to -12db will decrease the signal
strength by 1db and changing it to -10db will increase the signal strength by 1db. Recommended
adjustment range is ±5 db (in 1db steps) from the default value.
MFD still fails to send faxes:

Restore the default Transmit level value and then proceed to Step 12.
MFD is now able to send faxes:
Stop!
Continue using the newly changed Transmit level setting.
Step 12: Check the Fax error code

Print the T30 transmission/Job/Call log and check the error code being reported. Verify it against the
error codes listed and follow the suggested resolution.
If Problem still persists:

Follow the Escalation Procedure.
If Problem is resolved:
Stop!
Troubleshooting a Fax Receive Failure
Step 1: Verify physical phone line connection

Connect an extension handset to the extension jack available at the back of the MFD and pick up
extension handset to check if a dial tone is present on the line.
If dial tone is present:

Proceed to Step 2.
If dial tone is not available:
Step 2: Verify phone line quality

Using the extension handset, check if phone line is free of any static or external noise in order to ensure
that line quality is suitable for fax transmissions.
If line quality is clear:

Proceed to Step 3.
If line is noisy:

Step 3: Verify if incoming calls can be received on the phone line

Disconnect phone cable from MFD and connect it directly to the extension handset. Have someone call
this number and verify if extension handset rings. Allow 3-5 rings then pickup handset and check if
connection can be established with the caller.
Extension handset rings and able to connect:

Reconnect the phone cable to the MFD and proceed to Step 4.
Extension handset does not ring:
The phone line is problematic. Check with telephone line provider.
Step 4: Verify ‘Enable Fax Receive’ user setting

Check the value of the ‘Enable Fax Receive’ user setting.
‘Enable Fax Receive’ is On:

Proceed to Step 5.
‘Enable Fax Receive’ is Off:
Turn on the setting to enable MFD to receive faxes and then test.
If issue still exists proceed to Step 5.
Step 5: Verify ‘Distinctive Ring’ user setting

If distinctive ring feature is available on the phone line then verify if the appropriate ‘Distinctive Ring’
(Single, Double, Triple) setting is enabled on the MFD.
Distinctive ring (Single, Double Triple) is enabled:

Proceed to Step 6.
Distinctive ring (Single, Double Triple) is disabled:
Turn on the setting to enable MFD to answer to distinctive rings and then test. If issue still
exists proceed to Step 6.
Step 6: Verify if phone line is analog or digital

Check if the MFD is connected to an analog or digital line.
Digital line is used:

Proceed to Step 7.
Analog line is used:
Proceed to Step 8.
Step 7: Verify if MFD is connected to a VoIP line

If MFD is connected to a VoIP line, verify if the server is configured to support fax calls.
If server configurations support fax calls:

Proceed to Step 8.
Problem related to server setup:
Stop! Check with VoIP provider.
Step 8: Verify the nature of failure

Test to verify if the MFD is unable to receive faxes from any remote fax device or only from a specific
remote fax device.
MFD fails to receive from any remote fax device:

Proceed to Step 12.
MFD fails to receive only from a specific remote fax device:
Proceed to Step 9.

Step 9: Verify communications with the specific remote fax device

Test if any other fax device connected to the phone line is able to receive faxes sent from the specific
remote fax device.
Other fax device is able to receive:

Proceed to Step 10.
Other fax device fails too:
Stop! Problem is not with the MFD.
Contact telephone line provider to check if line is faulty.
Problem could be with the remote fax device.
Step 10: Verify ‘Block No Name Fax’ user setting

Verify if ‘Block No Name Fax’ setting is enabled to prevent the MFD from receiving faxes from a remote
fax device that has a ‘blank’ station ID setting.
‘Block No Name Fax’ is On:

Disable setting to start receiving faxes from devices with blank station ID.
‘Block No Name Fax’ is Off:
Proceed to Step 11.
Step 11: Check ‘Banned Fax List’ user setting

Check if ‘Banned Fax List’ contains the remote fax device’s number.
‘Banned Fax List’ contains sender’s number:

Remove number from list to allow MFD to receive faxes from it.
‘Banned Fax List’ does not contain sender’s number:
Proceed to Step 12.
Step 12: Adjust ‘Receive Threshold’ SE setting

Test by adjusting the received signal level by decreasing/increasing the ‘Receive Threshold’ setting in
steps of 2db. For example, if default value is -43 db, changing it to -45db will decrease the received
signal level by 2db and changing it to -41db will increase the received signal level by 2db.
Recommended adjustment range is between -33db and -48db (in 2db steps).
MFD still fails to receive faxes:

Restore the default Receive Threshold value and then proceed to Step 13.
MFD is now able to receive faxes:
Stop!
Continue using the newly changed Receive Threshold setting.
Step 13: Check the Fax error code

Print the T30 transmission/Job/Call log and check the error code being reported. Verify it against the
error codes listed in Section 7 and follow the suggested resolution.
If Problem still persists:

Follow the Escalation Procedure.
If Problem is resolved:
Stop!

Fax Error Codes
Error Code Description Resolution

000 No error occurred during fax transmission • Not applicable
200 Error occurred when transmitting • Check line quality.
training. • Select a lower ‘Max Speed’ value
under Fax Send settings.
• Adjust Transmit level.
3XX Error occurred when receiving image • Check line quality.
data. • Adjust ‘Receive Threshold’.
• Select a lower ‘Max Speed’ value
under Fax Receive settings.
4XX Error occurred when sending image data. • Check line quality.
• Adjust ‘Transmit Level’.
5XX Received unknown response from remote • Not applicable
fax device.
6XX Error occurred when receiving a frame. • Check line quality.
• Adjust ‘Receive Threshold’.
7XX Error occurred when sending a frame. • Check line quality.
800 Received EOT unexpectedly from the • If error persists disable V34
modem in V34 mode. modulation scheme.
802 Too many timeouts occurred during ECM • If error persists disable ECM mode.
reception.
803 Fax was canceled by user. • Not applicable
804 Unexpectedly received disconnect • Check line quality.
command from remote end. • Adjust Transmit Level/Receive
Threshold values.
• Remote device could be
requesting an unsupported
feature.
805 Remote fax device failed to respond to • Adjust Transmit Level/Receive
the DCS command. Threshold values.
• Remote device could be
malfunctioning.
808 T1 Timeout occurred when trying to • Adjust Transmit Level/Receive
establish a connection with remote fax Threshold values.
device.
809 T2 Timeout occurred due to loss of • Adjust Transmit Level/Receive
command/response synchronization. Threshold values.
80A T5 Timeout occurred when transmitting • Check line quality.
image data to remote fax device. • Adjust ‘Transmit Level’.
80B Too many errors when transmitting image • Check line quality.
in ECM mode. • Adjust ‘Transmit Level’.

80C Remote device failed to respond to the • Select a lower ‘Max Speed’ value
‘CTC’ command. under Fax Send settings.
80D Received too many requests from remote • Check line quality.
end to repeat the previous command sent. • Adjust ‘Transmit Level’.
• Check if line conditions on remote end
will facilitate a good connection.
80E Functional limitation- Remote fax device • Not applicable
does not support G3 receive capability.
811 Failed to detect a fax device at the remote • Verify MFD is answering to fax call
end. and not a voice call.
• Decrease value of ‘Rings To Answer’
setting.
812 No more data rates available in V34 • Adjust to a lower modulation scheme.
modulation scheme.
813 Timeout occurred after waiting too long • Adjust ‘Receive Threshold’.
to receive a good frame.
814 Tried too many times at selected speed • Adjust ‘Transmit Level’.
using V34 modulation scheme. • Adjust to a lower modulation scheme.
815 Fax transmission was interrupted due to • Check MFD hardware if error persists
power failure.
818 Fax transmission failed due to insufficient • Adjust ‘Memory Use’ setting to
memory to store scanned image. allocate more memory for send jobs.
819 Fax transmission failed due • Adjust ‘Memory Use’ setting to
To insufficient memory to store received allocate more memory for receive
image. jobs.
81A A timeout occurred during transmission • Select a lower ‘Max Speed’ value
of a page in ECM mode. under Fax Send settings.
880 Failure to transmit training successfully in • Select a lower ‘Max Speed’ value
V17, V29, V27ter modulation schemes. under Fax Send settings.
• Check line quality.
V33, V29, V27ter modulation schemes. under Fax Send settings.
V17, V29 modulation schemes. under Fax Send settings.
V17, V27ter modulation schemes. under Fax Send settings.
V29, V27ter modulation schemes. under Fax Send settings.
V17 modulation scheme. under Fax Send settings.


888 Failure to transmit training successfully at • Adjust ‘Transmit Level’.
2400 bps in V27 modulation scheme. • Check line quality.
889 Failed to connect at minimum speed • Adjust ‘Transmit Level’.
supported by MFD. • Incompatible connection.
88A Failed to connect using V34 modulation • Check line quality.
scheme. • Adjust to a lower modulation scheme.
• Adjust Transmit Level/Receive
Threshold values.
901 No fax tones detected from remote end. • Verify if destination number is
correct.
• Verify if remote fax device is enabled
to receive incoming faxes.
902 No dial tone detected. • Check by enabling ‘Behind a PABX’
setting.
• Check phone line.
• Check MFD modem hardware.
903 Busy tone detected. • Check with remote end if successive
redial attempts also fail.
904 Hardware error detected. • Check/replace MFD hardware if error
persists.
905 A timeout occurred after dialing number • Check with remote end if successive
and waiting for response. redial attempts also fail.
906 Fax send was cancelled by user. • Not applicable
907 Modem detected a digital line connection. • Verify MFD is connected to an analog
phone line.
908 Phone line was disconnected. • Restore phone line connection.
A00 Received request for unsupported • Not applicable.
function from remote fax device.
A01 Received request for unsupported image • Not applicable.
width from remote fax device.
resolution from remote fax device.
A03 Received request for unsupported • Not applicable.
compression type from remote fax device.
length from remote fax device.
F00 Unknown error occurred • Not applicable

Escalation Procedure
Enter the Information
In the X64x, X85x and X4600 series of MFPs, the fax checklist will be available on the product’s SE
webpage < http://ipaddress/se >. The electronic fax checklist program provides a way to easily gather all
necessary debug/information from the device in one step. The PE may still request more debug when
necessary. If a fax failure occurs between two Lexmark machines, a fax checklist for each machine must
be completed.
Commonly Used SE Fax Settings
Dump Fax Settings Data shows all fax settings

and their values.
Dump Fax T30 Log shows the T30 log of the

last fax call.
Dump Last 10 Fax T03 Logs shows the T30

logs of the last ten fax calls.
Dump Caller ID Log provides caller ID (when

available) information for the last 40 incoming
calls.
Change Fax Settings has two options to affect

the MFP’s fax settings.
Change Faxtrace Settings controls the level of

fax debug that will be dumped during a fax job.
The settings should not be changed unless
directed by the Fax PE.
Change Modulation Settings controls the fax

modulation for sending and receiving jobs. The
settings should not be changed unless directed
by the Fax PE.

#1 Field: Fill out name of the tester, customer and failed fax Job ID. Find the Job ID on the printed
Transmission/Receive log;
- T30 log (http://ipaddress/se → “Dump Fax T30 Log” or “Dump Last 10 of Fax T30 Logs”)
- Fax Call log (http://ipaddress → Reports → “Fax Call Log”)
- Fax Job log (http://ipaddress → Reports → “Fax Job Log”)
#2 Field: Fill out the date and time of the fax failure.
#3 Field: Select the type of connection the machine is using.
#4 Field: Check the description of the type of connection the machine is using.
#5 Field: Make the choice that fits the line condition. To find out if there is noise over the line, call the fax
number and listen for noise. A clear line should be free of hums and static.

#6 Field: Choose the type of fax problem. When collecting debug from the sender, select “Send”. When
collecting debug from the receiver, select “Receive”.
#7 Field: Describe the sending machine. If “Lexmark MFD” is selected, the “Make” and “Model” fields will
not be accessible since the report will automatically extract this information from the device. If the device
is not a Lexmark device, the “Make” and “Model” fields must be manually entered.
#8 Field: Describe the receiving machine. If “Lexmark MFD” is selected, the “Make” and “Model” fields
will not be accessible since the report will automatically extract this information from the device. If the
device is not a Lexmark device, the “Make” and “Model” fields must be manually entered.
#9 Field: Enter the code levels for each application. If the “Type of Problem” is “Send”, these fields will
be automatically supplied. If not, the code levels can be access from the Fax SE Menu from the;
- OP Panel (**411→1)
- Webpage (http://ipaddress → Reports → “Device Information”).
#10 Field: Enter the code levels for each application. If the “Type of Problem” is “Receive”, these fields
will be automatically supplied. If not, the code levels can be access from the Fax SE Menu from the;
- OP Panel (**411→1)
- Webpage (http://ipaddress → Reports → “Device Information”).

#11 Field: The TSC may request a wav recording of the fax failure. If so, check this field if you are
supplying a wav recording from the sending side. (see Recording .wav File section)
#12 Field: The TSC may request a wav recording of the fax failure. If so, check this field if you are
supplying a wav recording from the receiving side.
#13 Field: Describe any visible error messages on the sending side.
#14 Field: Describe any visible error messages on the receiving side.
#15 Field: Check whether it is a consistent or intermittent problem. Describe the problem.

#16-19 Field: Describe the troubleshooting that has been done and select the proper responses to each
question. It is important to supply as much information as possible in these boxes.
#20 Field: Submit will automatically collect the necessary debug from the machine and save the
checklist by prompting you to save a file named “faxsngevent” to your PC. When escalating the issue, you
must supply this file to the TSC. Reset will clear all the fields from the checklist. Cancel will bring you
back to the main SE Menu webpage.

Troubleshooting Tip: It is important to note that pressing “Submit” does not send the debug
and checklist automatically to any Lexmark tech support server or email. It simply gathers the
necessary debug and saves the checklist to a file name “faxsngevent”. You must still manually
send this file to the TSC when escalating a fax issue.
The “faxsngevent” file contains the following information:

• Fax Checklist
• Last 10 Fax T30 Logs
• Caller ID Log (if available)
• Fax Settings Page
• Fax Call Log
• Fax Job Log
• Network Settings Page
• History Log
• Lbtrace
• Printer Settings
Recording .wav File

Connect the Omnicron LIC-100 isolation coupler to a logging recorder (PC) and the telephone circuit as
shown in the connection diagram below.
Connection Diagram
Use a .wav file recording program to record the entire failing fax call. Examples of .wav recording
programs are:
Audacity – available at http://audacity.sourceforge.net/

CD Wave – available at http://www.cdwave.com/
Windows Sound Recorder
Scanner Recorder – available at http://www.davee.com/scanrec/

Steps to record a wav file using Window’s Sound Recorder

Step 1: Open Windows Sound Recorder. (Windows 95: Start → Programs → Multimedia Sound →
Recorder. Windows 98, 2000, & XP: Start → Programs → Entertainment → Sound Recorder)
Step 2: Go to File Properties → Convert Now and select these options:

a. Format: PCM
b. Attributes: 22,050 Hz, 8 Bit, Mono
Step 3: Select save as. And name it Fax Record. Click OK twice.
Step 4: Press the Record button and let the Recorder run for 60 seconds.
Step 5: After the Recorder has stopped go to the File Menu and choose save as. Name the file
BLANK.WAV and save it.
Step 6: To increase the recording time from the default maximum of 60 seconds, follow this process:
a. Select the Edit menu.
b. Choose Insert File and select the BLANK.WAV created in step 5.
c. This process increases the maximum recording time of Sound Recorder by 60 seconds.
Repeat step 6 to add one minute of record time. For example, for a 5 minute recording
time, insert BLANK.WAV five times using step 6.
Step 7: Once you have enough record time allocated, start the Recorder and capture the failing fax call.
Steps to record a wav file using Audacity’s Sound Recording Program

Step 1: Run the Audacity program.
Step 2: Go to Edit → Preferences.
Step 3: A window titled 'Audio Preferences’ will open up.

a. Under the "Audio I/O" tab, make sure that 'Channels'= '1(Mono)'.
b. Under the "Quality" tab, make sure that 'Default Sample Rate' = '22050
Hz'.
c. Under the "File Formats" tab, make sure that 'Uncompressed Export
Format' = 'WAV (Microsoft 8 bit PCM)'
Step 4: Click OK to close window.
Step 5: Press the Record button to start recording the call.
Step 6: Press the Stop button to stop recording the call.
Step 7: After completely recording the failing fax call, please save the wav recording by
using the 'Export as WAV' option available under the File menu.


Updating MFP Product Firmware

Introduction
Firmware is the programmable content of a hardware device, which can consist of a machine language
instructions for a processor, or configuration settings for a fix-function device or programmable logic
device. The various Lexmark International, Inc. MFP Products can have scanner, modem, and/or
network adapter firmware. Firmware is equivalent to the computer’s “autoexec.bat” – loading required
components and programs to the product’s memory. Lexmark International, Inc. also uses firmware to
add functionality to the device or correct device functionality.
Lexmark International, Inc. offers firmware updates in two different file formats. (1) The .PJL (Printer Job
Language) and .FLx are the extensions of firmware updates that are sent directly to the printer through
the network adapter’s webpage, FTP, USB Utility, Copy (parallel attached). The .PJL and .FLx are the
common firmware file extensions for flashing the firmware but they will not work with Lexmark external
network adapters. The .FLx files may have different letters at the end of the extension (the letters are
used for file distinction) but the updates are still sent directly to the printer.
(2) The other format has many different extensions (usually start with the letter “p”) and requires ‘special’
instructions or tools to update the firmware.
Printer server File Extension

type
Marknet .pfc
Marknet N20xx .psw
Marknet 2501e .pml
Marknet Pro .ppn
Marknet S .psh
Marknet X2000 .pen
Marknet XL .pxl
Marknet Xle .prp
Updating Firmware Using the Webpage

The Lexmark network adapters have an Update Firmware link on the MFP’s webpage. To access the
MFP’s webpage, the customer enters the MFP’s TCP/IP address into the address window of the web
browser.

12. Customer clicks on the Update Firmware (the blue text) link.
3. Customer clicks on the Browse… button.
4. Customer navigates to the firmware update file in the Choose file windows. Once the customer
has located the file, double-click the file (or select the file and click on the Open button) to
populate the Flash File field.
5. Customer clicks on the Submit button

to begin the firmware update.

Updating Firmware Using FTP

The MFP’s network adapters allow FTP (File Transfer Protocol) connection. The customer can use the
FTP sessions to update the firmware on the network adapter only for .PJL and .FLx file formats.
1. Customer opens a command window by clicking on the Start button and selecting Run…
2. Customer types in the Open field of the Run window, cmd.

4. Customer goes to the directory where the firmware files are located. Customer will need to know
DOS commands to navigate to the correct directory.
5. Once in the directory with the firmware files, the customer types FTP xxx.xxx.xxx.xxx (xxx is in
place of the network adapter’s IP address).
6. Customer gets a connected and ready message. Customer will hit the Enter/Return key on their
keyboard to log-in as a default user.
7. Customer types the command bin to put the FTP session into binary mode.
Connected to xxx.xxx.xxx.xxx
220 ET000400555E3F Lexmark X646e FTP Server NC2.NPS,N211 ready.
User (xxx.xxx.xxx.xxx:(none)):
230 User default logged in.
ftp> bin
200 TYPE command successful.
ftp>
8. Customer types the command put and the filename they want to send to the network
adapter/printer.
ftp> put <filename>

200 PORT command successful.
150 Opening Binary data connection (xxx.xxx.xxx.xxx,2088).
226 Transfer complete.
ftp>
9. Customer types the command bye to end the FTP session.
ftp> put <filename>

200 PORT command successful.
150 Opening Binary data connection (xxx.xxx.xxx.xxx,2088).
226 Transfer complete.
ftp> bye
221 Good-bye
Troubleshooting Tip: The FTP instruction will only work for the .PJL and .FLx firmware file
extensions. Customer will have to use another method for the other firmware file extension
types. The .PJL and .FLx firmware file extensions are only available for Lexmark internal
network adapters.
Troubleshooting Tip: If the Lexmark network adapter is turned off or reset during the firmware
update (flashing), it may be damaged. For this reason, try to update firmware at night, on
holidays, or other times when printer use is very light.

Updating Firmware Using TFTP

The MFP’s network adapters allow TFTP (Trivial File Transfer Protocol) connection. The customer can
use the TFTP sessions to update the firmware on the network adapter for the other firmware format types
(usually start with the letter “p”). TFTP is generally only available on Windows NT, 2000, and OS/2
servers.

5. Once in the directory with the firmware files, the customer types TFTP –i xxx.xxx.xxx.xxx PUT
<filename> /dev/flash (xxx is in place of the network adapter’s IP address). The customer must
type the command exactly (case-sensitive) for the update to work.
C:\>tftp –i xxx.xxx.xxx.xxx PUT <filename> /dev/flash

Transfer successful: 258840 bytes in 13 seconds, 19910 bytes/s.
Updating Firmware Using the USB Utility

The Lexmark International, Inc. MFP printers with a USB port can use the USB Utility (Dos or GUI
version) to update the network adapters. The customer can use the USB Utility to update the firmware on
the network adapter only with .PJL and .FLx file formats.
USB Utility – GUI Version

The GUI version of the USB utility requires a driver with a working USB connection to the printer. In other
words, the customer has the ability to print to the printer from a Lexmark driver across the USB port/cable
to the printer. A USB pathway must already be established for the GUI version to work (although it has
worked in the past without an established pathway).
1. Customer goes to the http://support.lexmark.com/printerfirmware/ website and enters the USB

Utility – GUI version’s key code to begin the download (usbflash).
2. Customer saves the file in a known location.
3. Customer double-clicks or runs the USBFlash.exe file.
4. Customer pushes the Browse Files to locate the firmware update

file. The ENTER FILENAME TO FLASH TO PRINTER must be
populated with the correct update firmware file.
5. Customer selects the printer in the drop-down list under SELECT

PRINTER FROM LIST window. If a USB driver and pathway is not
already established, a printer will not be displayed in the drop-
down.
6. Once the two fields are populated with the correct file and printer,
the customer clicks on the START button. The GUI should display
a real-time BYTES SENT number and a progression bar.
Troubleshooting Tip: The USB Utility instruction will only work for
the .PJL and .FLx firmware file extensions. Customer will have
to use another method for the other firmware file extension types.
The .PJL and .FLx firmware file extensions are only available for
Lexmark internal network adapters.

USB Utility – Command Line Version

The command line version of the USB utility does not require a driver with a working USB connection to
the printer. The command line version will send the typed file to all working USB ports/connections.
1. Customer goes to the http://support.lexmark.com/printerfirmware/ website and enters the USB

Utility – GUI version’s key code to begin the download (usb_dos).
2. Customer saves the file in a known location and the saved location must be the same location as
the update firmware file(s).

6. Customer goes to the directory where the usbutil.exe and firmware files are located. Customer
will need to know DOS commands to navigate to the correct directory.
7. Customer types usbutil <filename> and hits the Enter/Return key on the keyboard to start the
download.
Troubleshooting Tip: The USB Utility instruction will only work for the .PJL and .FLx firmware
file extensions. Customer will have to use another method for the other firmware file extension
types. The .PJL and .FLx firmware file extensions are only available for Lexmark internal
network adapters.
Updating Firmware Using the Copy (Parallel Attached)

The Lexmark International, Inc. MFP printers with a parallel port can use the copy command to update
the network adapters. The customer can use the copy command to update the firmware on the network
adapter only with .PJL and .FLx file formats. The copy command has been affected by the changes in
the MS-Windows architecture – meaning the copy command may not work correctly depending on driver
configuration and customer’s MS-Windows version.

5. Once in the directory with the firmware files, the customer types copy /b <filename> lpt1. The
customer must type the command exactly (case-sensitive) for the update to work. If the customer
is using a different parallel port then parallel port 1 (lpt1), have the customer change the lpt# to
the correct number (match the number to the port number).
C:\>copy /b <filename> lpt1

1 file(s) copied.
Troubleshooting Tip: The copy command instruction will only work for the .PJL and .FLx
firmware file extensions. Customer will have to use another method for the other firmware file
extension types. The .PJL and .FLx firmware file extensions are only available for Lexmark
internal network adapters.
Troubleshooting Tip: If the Lexmark network adapter is turned off or reset during the firmware
update (flashing), it may be damaged. For this reason, try to update firmware at night, on
holidays, or other times when printer use is very light.

Updating Firmware Using Markvision Professional

Markvision Professional (MVP) is a server and client software package that allows customer to administer
and manage their Lexmark printer’s options, supplies, and usability. Markvision Professional has a
component to it that allows the customer to update the network adapter’s firmware.
1. Customer opens Markvision Professional, selects the print server they want to update, and
chooses Firmware Download (Print Server) from the All Tasks drop-down.
2. Customer clicks on the New File… button to browse for the firmware update file.
3. Customer browses to the firmware update file.

4. Once the customer loads the correct file into Markvision Professional’s firmware database
(c:\Program Files\Lexmark\MarkVision Server\granite\PrintServerUpdates)
5. Customer can press the Start button to begin the download/update.


Troubleshooting Quick Tips
Driver Tips
The only driver that allows the customer to fax from the desktop is the Postscript level 3 (or higher)
driver. Driver faxing is not available on the PCL or Postscript level 2 (or lower) driver.
If the customer sees while configuring the PostScript driver, it means that the driver is not
setup properly for driver faxing. However, it does not mean the driver will not fax or it is the wrong
driver for faxing. The customer must activate the driver’s faxing option.
After changing the Output to: to Fax in the Postscript driver’s Printing Preferences, the driver will
always ask for a fax number and information. It is recommended that the customer creates a copy of
the driver and gives the fax driver a unique name (e.g. MFP Faxing Driver). Otherwise, the customer
will have to change the Output to: back to Printer.
When using the driver to fax, the customer must enter the Fax Number exactly as they would dial it
on the phone or fax machine. In other words, if the customer had to dial 99 to get out to an external
phone line, the customer needs to include the 99 in the Fax Number field.
When using the driver to fax, the Cover Page setup window is not required information to send a fax.
Embedded Solution Tips

If the customer clicks on the Embedded Solution (the black text on the left side of the screen) when
trying to access the embedded solution through the MFP Webpage, it will take them to the wrong
screen. The customer should click on Configuration (the black text on the left side of the screen)
and then the Embedded Solution link (in blue text on the right side of the screen beneath the
Import/Export link (in blue text)).
The Embedded Solution is packaged as an executable file. The customer must run the executable
file before attempting to install the Embedded Solution. The file acts like it is installing a program but
it is actually creating a folder and unpacking the file into the selected directory. The embedded
solutions have a .fls file extension (when browsing).
Once Scan to Network is installed, the icon will not show up on the MFP’s touch screen until it has
been properly configured. The Embedded Solutions window will display the installed solutions.
When configuring the Scan to Network feature, the Address for the Network Folder must be in a
UNC Path format. An example is provided to the right of the Network Folder – Address window.
The Address for FTP requires the TCP/IP address of the FTP server along with the UNC Path. An
example is provided to the right of the FTP – Address window.
For Scan to Network, the MFP product does not verify the Address information at any time during
the setup. The MFP product will post an error on the screen if it cannot reach the Address – UNC
path during the scanning process.

For Remote Copy, the MFP product does not verify the Hostname or IP Address information at any
time during the setup. The MFP product will try to connect to the Hostname or IP Address when
the customer touches the Remote Copy icon on the MFP touch screen. It will post an error if the
MFP product cannot reach the entered Hostname or IP Address.
When configuring the Scan to Network feature, the customer must click on the OK button at the very
bottom, right side of the page to save all of the entered information.
Webpage Tips
When setting up the Analog Fax Setup, the customers can Enable Manual Fax. (Enable) Manual
Fax allows the customer to use the telephone to listen for the fax noise (fax handshake protocols).
Once the customer hears the noise, they can press the Start button on the touch screen or the green
Go button on the printer’s button pad.
If a customer has to dial a certain number(s) to get the dial tone, the Behind a PABX must be
unchecked under Fax Setup Setting. Behind a PABX is only checked when there are no special
numbers needed for the dial tone (blind dialing).
When setting up the Analog Fax Setup, the customer can choose to hold incoming faxes using the
Holding Faxes option (the blue text) link. Once in the Holding Faxes configuration screen, the
customer will enter a password and choose whether to set the Fax Held Schedule or the Held Fax
Mode.
When setting up the Analog Fax Setup, Fax Forwarding requires 3 inputs; Fax Forwarding (How?),
Forward to (Where?), and Forward to Shortcut (Who?).
Whenever a customer uses Fax Forwarding, the file(s) sent to the e-mail, FTP, or LDSS will always
be in a PDF format. Fax Forwarding does not support JPG or TIF formats.
The Fax Log Settings section is used primarily to notify the customer that transmitting or incoming
faxes have encountered problem(s). The logs from Fax Log Settings are rarely used to resolve 3rd
level type support calls.
If the customer unchecks all of the Distinctive Rings, the MFP will not answer any incoming faxes.
Remember, E-mail Settings are the default settings for every e-mail sent from the configured MFP.
E-mail Settings also includes Custom Job scanning and Scan Preview which require a hard
drive.
If the customer does not have a Secondary SMTP Gateway, the customer can enter the Primary
SMTP Gateway’s information into the Secondary SMTP Gateway field. Do not forget to verify the
SMTP Gateway Ports!
If the customer is entering more than one e-mail address in the Address field, remember to use a
comma between the addresses. Also, the maximum amount of characters for an address string is
512 characters.
Remember, FTP Settings are the default settings for every FTP sent from the configured MFP. FTP
Settings also includes Custom Job scanning and Scan Preview which require a hard drive.
Notice the filenames when exporting the settings and shortcuts. The filename for the Shortcuts is
<shortcutsfile.ucf>. The filename for the Settings is <settingfile.ucf>. If the customer forgets where
the files are stored, use the search feature in Microsoft Windows to search for the default filenames.

Security Tips
Required certificates must be setup in the certificate page for the 802.1x Authentication to function
properly.
The customer must use PEM Format to upload certificates.
Even if the customer sets up the MFP’s Function Access and Password Protect, the MFP will not
disable or prompt the user for information unless information has been saved in the Create/Change
Password and Internal Account Management.
To clear the PIN and passwords, the customer can go to the links and submit a PIN or password
change without including any information in the fields.
When the MFP is in a device lockout using the PIN, the MFP will continue to receive faxes and store
them on the MFP’s hard drive. Once the MFP is unlocked, a message will ask the customer if they
want to print the received faxes.
Firmware Tips
If the Lexmark network adapter is turned off or reset during the firmware update (flashing), it may be
damaged. For this reason, try to update firmware at night, on holidays, or other times when printer
use is very light.
The Copy, FTP and USB Utility will only work for the .PJL and .FLx firmware file extensions.
Customer will have to use another method for the other firmware file extension types. The .PJL
and .FLx firmware file extensions are only available for Lexmark internal network adapters.
It is recommended that the customer save the firmware update (flashing) file in the root directory
(C:\>). If the customer is updating the firmware using the command line version of the USB Utility,
the customer should save the USB Utility file in the root directory. The customer can FTP, TFTP,
and (use the) usbutil from the root directory to flash the firmware.
If the usbutil <filename> command doesn’t work for the command line version of the USB Utility, try
usbutila <filename>.

Glossary
802.1x is an IEEE standard for network access control. Used predominantly in Wi-Fi wireless networks,
802.1x keeps the network port disconnected until authentication is completed. Depending on the results,
the port is either made available to the user, or the user is denied access to the network.
Administrator \ăd-mĭn'ĭ-strā'tər\ is a person who manages a computer, a network or specific

components. A network administrator manages a local area communication network within an
organization. Responsibilities include network security, installing new applications, distributing software
upgrades, monitoring daily activity, enforcing licensing agreements, developing a storage management
program and providing for routine backups.
Analogue or Analog \ăn'ə-lôg', -lŏg'\ is a representation of an object that resembles the original.
Analog devices monitor conditions, such as movement, temperature and sound, and convert them into
analogous electronic or mechanical patterns.
AppleTalk is Apple’s local area network architecture introduced in 1985. It supports Apple’s
proprietary LocalTalk access method as well as Ethernet and Token Ring.
Authenticate \ô-thĕn'tĭ-kāt'\ is the verification (guarantee) of a person or company. To ensure that the
individual or organization is really who it says it is. Also, to verify (guarantee) that data has not been
altered.
Certificate is the digital equivalent of an ID card used in conjunction with a public key encryption
system. Also called a “digital ID,” “digital identity certificate,” “identity certificate” and “public key
certificate,” digital certificates are issued by a trusted third party known as a “Certification Authority” (CA)
such as VeriSign (www.verisign.com) and Thawte (www.thawte.com).
Client \klī'ənt\ is the user’s computer (PC, Mac, and workstation). The term implies that the client is
connected to a network.
Digital \dĭj'ĭ-tl\ is the use of numbers and the term comes from digit, or finger. Today, digital is
synonymous with computer. The 0s and 1s of digital data means more than just on and off. They mean
perfect copying.
DOS (Disk Operating System) is a single-user operating system from Microsoft for the PC. It was the
first operating system for the PC and was underlying control program for Windows 3.1, 95, 98 and ME.
Windows NT, 2000, and XP emulate DOS in order to support existing DOS applications.
DPI (Dots Per Inch) is the degree of resolution of print or screen images expressed in terms of the
number of printed dots or pixels per linear inch. The higher the dpi, the greater the level of image clarity
and sharpness achieved.
Driver \drīv·ər\ is a program (subroutine which handles a complete input/output operation) that allows
hardware peripheral, such as a printer, to communicate with a computer.
E-mail \ē'māl'\ (Electronic mail) is a method of communicating whereby an individual uses a computer
or other electronic device to compose and send a message to another individual. Messages may be sent
through computer systems linked by network, through modems using telephone lines, or in some cases,
through wireless transmissions.

Encryption is a procedure that renders the contents of a computer message or file unintelligible to
anyone not authorized to read it. The message is encoded mathematically with a string of characters
called a data encryption key.
Facsimile \fak-ˈsi-mə-lē\ is an exact copy or a system of transmitting and reproducing graphic matter
(as printing or still pictures) by means of signals sent over telephone lines.
Fax \ˈfaks\ is a device used to send or receive facsimile communications - a facsimile communication.
Firmware \fûrm'wâr'\ is a computer programming instructions that are stored in a electrically erasable
programmable read-only memory unit rather than being implemented through software.
Filename \fīl'nām'\ is a name given to a computer file to distinguish it from other files, often containing
an extension that classifies it by type.
FTP \ĕf'tē-pē'\ (File Transfer Protocol) is a communications protocol governing the transfer of files from
one computer to another over the network.
Gateway \gāt'wā'\ is a device that converts one protocol or format to another. A network gateway
converts packets from one protocol to another. Also, a gateway is a device that acts as a go-between
two or more networks that use the same protocols.
GUI \ gū'ē\ (Graphical User Interface) is an interface for issuing commands to a computer utilizing a
pointing device, such as a mouse, that manipulates and activates graphical images on a monitor.
Hacker \hăk'ər\ is one who is proficient at using or programming a computer or one who uses
programming skills to gain illegal access to a computer network or file.
Hostname (sometimes called a sitename) is the logical name assigned to a computer. On the web,
most hosts are named WWW; for example, www.mycompany.com. If a site is composed of several
hosts, they might be given different names such as support.mycompany.com and
sales.mycompany.com. SUPPORT and SALES are the host names, MYCOMPANY the subdomain,
and COM is the top-level domain name.
HTTP \āch'tē-tē-pē'\ (HyperText Transfer Protocol) is the communications protocol used to connect to
servers on the Web. Its primary function is to establish a connection with a Web server and transmit
HTML pages to the client browser or any other file required by an HTTP application. Addresses of Web
sites begin with an http:// prefix; however, Web browsers typically default to the HTTP protocol. For
example, typing www.lexmark.com is the same as typing http://www.lexmark.com.
HTML \āch'tē-ĕm-ĕl'\ (HyperText Markup Language) is used to structure text and multimedia documents
and to set up hypertext links between documents, used extensively on the World Wide Web.
IPSec (IP Security) is a security protocol from the Internet Engineering Task Force (IETF) that provides
authentication and encryption over the internet. Unlike SSL, which provides services at layer 4 and
secures two applications, IPSec works at layer 3 and secures everything in the network. Also unlike SSL,
which is typically built into the Web browser, IPSec requires workarounds for non-Web access such as file
sharing and backup.
IPv6 (Internet Protocol Version 6) is the next generation IP protocol. Started in 1991, the specification
was completed in 1997 by the Internet Engineering Task Force (IETF). IPv6 is backward compatible with
and is designed to fix the shortcomings of Internet Protocol Version 4 (IPv4), such as data security and
maximum number of user addresses.

IP Address (Internet Protocol Address) is the address of a device attached to an IP network (TCP/IP
network). Every client, server and network device must have a unique IP address for each network
connection (network interface). Every IP packet contains a source IP address and a destination IP
address.
Java \jä'və, jăv'ə\ is an object-oriented programming language that is platform independent (the same
Java program runs on all hardware platforms without modification). Developed by Sun Microsystems,
Java is widely used on the Web for both client and server processing.
Java Runtime Environment is the combination of the Java Virtual Machine, the core class library
and supporting files, all of which are required to run a Java program.
Java Virtual Machine is a Java interpreter. The Java Virtual Machine (JVM) is software that
converts the Java intermediate language (bytecode) into machine language and executes it.
JPEG \jā'pĕg'\ (Joint Photographic Experts Group) is an ISO/ITU standard for compressing still images.
The JPEG format is very popular due to its variable compression range. JPEGs are saved on a sliding
resolution scale based on the quality desired. For example, an image can be saved in high quality for
photo printing, in medium quality for the Web and in low quality for attaching to e-mails, the latter
providing the smallest file size for fastest transmission over dial-up connections.
Kerberos is an access control system that was developed at MIT in the 1980s. It was designed to
operate in both small companies and large enterprises with multiple domains and authentication servers.
The Kerberos concept uses a “master ticket” obtained at logon, which is used to obtain additional “server
tickets” when a particular resource is required.
LAN \lăn\ (Local Area Network) is a computer network(s) that usually cover a limited range, say, within
the boundary of a building. A computer network is two or more computers that communicate with each
other through some medium. The primary usage of LANs is the sharing of hardware, software, or
information, such as data files, multimedia files, or electronic mail.
LDAP (Lightweight Directory Access Protocol) is a protocol used to access a directory listing. LDAP
support is implemented in Web browsers and e-mail programs, which can query an LDAP-compliant
directory. LDAP is a sibling protocol to HTTP and FTP and uses the ldap:\\ prefix in its URL.
Link \ lĭngk\ is a highlighted word, phrase, or graphic within a hypertext document (on a computer or on
the internet) that, when clicked, will take the user to another location within the document or to another
document altogether. Web Sties contain many links to other pages at the site as well as the other,
related sites.
MFD (Multi-Function Device) is hardware that combines several functions into one unit and is another
naming convention for the MFP products (see MFP).
MFP (Multi-Function Printer) is a device that allows users to fax, copy, scan, and print. The device is
comprised of a network printer, a mono/color scanner, and a fax/modem connection.
Modem \ˈmō-dəm also -ˌdem\ is a device that converts signals produced by one type of device (as a
computer) to a form compatible with another (as a telephone).
NetWare is a family of network operating systems from Novell that support Windows, Macintosh, DOS
and OS/2 clients. UNIX client support is available from third parties.

Network \nĕt'wûrk'\ is a system that transmits any combination of voice, video and/or data between
users. The network includes the network operating system in the client and server machines, the cables
connecting them and all supporting hardware in between such as bridges, routers and switches. In
wireless systems, antennas and towers are also part of the network.
Network Adapter \ˈnet-ˌwərk\ \ə-ˈdap-tər, a-\ is a printed circuit board that plugs into the bus of both
user machines (clients) and servers in a Local Area Network (LAN). The adapters are wired to a network
hub, switch or router, typically using twisted wire pair cables, although optical fibers may be used for very
fast connections. In the case of a single home computer, the network adapter is often wired to a router,
which is connected to or includes a DSL or cable modem for Internet access.
NTLM (NT LAN Manager) is a Microsoft authentication protocol used with the SMB protocol. The
protocol uses a challenge-response sequence requiring the transmission of three messages between the
client (wishing to authenticate) and the server (requesting authentication).
PAB (Private Branch eXchange) is an in-house telephone switching system that interconnects telephone
extensions to each other as well as to the outside telephone network. A PBX enables a single-line
telephone set to gain access to one of a group of pooled (shared) trunks by dialing an 8 or 9 prefix.
PABX (Private Automatic Branch eXchange) is the same as PBX.
Parallel \păr'ə-lĕl'\ is a hardware interface that transfers one or more bytes simultaneously or is a socket
on a computer used to connect a printer or other devices via a parallel interface.
Password \ē'māl'\ is a secret word or code used to serve as a security measure against unauthorized
access to data. It is normally managed by the operating system. However, the computer can only verify
the legitimacy of the password, not the legitimacy of the user.
Path \păth, path\ is the hierarchical description of where a computer directory (folder) or file is located on
your computer or on a network.
PCL (Printer Command Language) is the page description language for HP LaserJet printers. It has
become a de facto standard used in many printers and typesetters. PCL Level 5 (PCL5), introduced with
the LaserJet III in 1990, also supports Compugraphic’s Iintellifont scalable fonts. Starting with the
LaserJet 5 in 1996, PCL Level 6 (PCL6) streamlines the graphics and font commands, reducing the
amount of information that has to be sent to the printer.
PDF (Portable Document Format) is a computer file format for publishing and distributing electronic
documents (text, image, or multimedia) with the same layout, formatting, and font attributes as in the
original. The files can be opened and viewed on any computer or operating system; however, special
software is required – Adobe Reader.
PostScript \pōst'skrĭpt'\ is a trademark used for an object-oriented computer language for describing
the appearance and layout of documents, used to print high-resolution text and graphics (sometimes
abbreviated as PS).
Printer \prĭn'tər\ is a device that converts computer output into printed images - text or graphics on
paper.
Scanner \skăn'ər\ is an optical device that reads a printed page or transparency and converts it into a
graphic image for the computer.

SCSI \skŭz'ē\ (Small Computer System Interface) is a hardware interface that allows for the connection
of up to 15 peripheral devices to a single PCI board.
Security \sĭ-kyʊ r'ĭ-tē\ is the protection of data, networks and computing power. The protection of data
(information security) is the most important. The protection of networks is important to prevent loss of
server resources as well as to protect the network from being used for illegal purposes.
Serial \sîr'ē-əl\ is the sequential transmission of all the bits of a byte over one wire or is a socket on a
computer used to connect a modem, data acquisition terminal or other serial device via a slow-speed
serial interface.
Server \sûr'vər\ is a computer system in a network that is shared by multiple users. Servers come in all
sizes from x86-based PCs to IBM mainframes. A server may have a keyboard, monitor and mouse
directly attached, or one keyboard, monitor and mouse may connect to any number of servers via a
switch.
SMTP (Simple Mail Transfer Protocol) is the standard e-mail protocol on the Internet and part of the
TCP/IP protocol suite. SMTP defines the message format and the Message Transfer Agent (MTA), which
stores and forwards the mail.
SNMP (Simple Network Management Protocol) is a widely used network monitoring and control
protocol. Data are passed from SNMP agents, which are hardware and/or software processes reporting
activity in each network device (hub, router, bridge, etc.) to the workstation console used to oversee the
network. The agents return information contained in a Management Information Base (MIB), which is a
data structure that defines what is obtainable from the device and what can be controlled (turned off, on,
etc.). Originating in the UNIX community, SNMP has become widely used on all major platforms.
TCP/IP (Transmission Control Protocol/Internet Protocol) is a protocol for communication between

computers, used as a standard for transmitting data over networks and as the basis for standard internet
protocols.
TFTP (Trivial File Transfer Protocol) is a lightweight version of the FTP protocol that has no directory
browsing or password capability. Employing UDP rather than TCP for transport, TFTP is typically used to
transfer firmware upgrades to network equipment such as routers and switches.
TIFF \tĭf\ (Tagged Image File Format) is a widely used bitmapped graphics file format developed by
Aldus and Microsoft that handles monochrome, gray scale, 8- and 24-bit color. TIFF allows for
customization, and several versions have been created, which does not guarantee compatibility between
all programs.
TWAIN \twān\ (Technology Without An Interesting Name) is a programming interface that lets a
graphics application, such as an image editing program or desktop publishing program, activate a
scanner, frame grabber or other image-capturing device.
UCF (Universal Configuration File) is a text-based file that contains special instructions or data. An
example, some products can import/export manually entered information. The import/export data can be
in an UCF format.
UDP (User Datagram Protocol) is a protocol within the TCP/IP protocol suite that is used in place of TCP
when a reliable delivery is not required. There is less processing of UDP packets than there is for TCP.
UDP is widely used for streaming audio and video, Voice over IP (VoIP) and videoconferencing, because
there is no time to retransmit erroneous or dropped packets.

UNC (Universal Naming Convention) is a standard for identifying servers, printers and other resources
ina network, which originated in the Unix community. A UNC path uses double slashes or backslashes to
precede the name of the computer. The path (disk and directories) within the computer are separated
with a single slash or backslash, as in the following examples;
//servername/path Unix
\\servername\path Dos/Windows
URL \yū'är-ĕl'\ (Uniform Resource Locator) is an internet address (for example,

http://www.lexmark.com/service/), usually consisting of the access protocol (http), the domain name
(www.lexmark.com), and optionally the path to a file or resource residing on that server (server).
USB (Universal Serial Bus) is a widely used hardware interface for attaching peripheral devices. USB
ports began to appear on PCs in 1997, and Windows 98 was the first Microsoft Windows to support it
natively.
Webpage or Web page \wĕb'pāj'\ is a document on the World Wide Web (WWW), consisting of an
HTML file and any related files for scripts and graphics, and often hyperlinked to other documents on the
Web.
Wireless \wīr'lĭs\ is a radio transmission through the air. Wireless is a very generic term that refers to
numerous forms of transmission that do not use metal wires or optical fibers. They include AM and FM
radio, cell phones, portable phones and wireless LANs. Various techniques are used to provide wireless
transmission, including infrared line of sight, cellular, microwave, satellite, packet radio and spread
spectrum.

New Hire - Software - MFP 2

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

New Hire - Software - MFP 2

Uploaded by

Copyright:

Available Formats

New Hire Training for MFP (Software)

Product Survival Guide

Edition: October 2007

Lexmark and Lexmark with diamond design are trademarks of Lexmark

© 2007 Lexmark International, Inc. All rights reserved.

THIS PAGE INTENTIONALLY LEFT BLANK

© 2007 Lexmark International, Inc. All rights reserved.

MULTIFUNCTION PRINTER MENU STRUCTURE........................................................ 9

© 2007 Lexmark International, Inc. All rights reserved.

IDENTIFY THE TROUBLESHOOTING GROUP .......................................................... 39

DRIVER FAXING – POSTSCRIPT LEVEL 3................................................................ 42

CONFIGURING DRIVER FAXING................................................................................ 43

© 2007 Lexmark International, Inc. All rights reserved.

LEXMARK FAMILY PACKAGED DRIVERS ................................................................................................... 43

ENTERING FAX INFORMATION ................................................................................. 49

CONFIGURING MFP WEBPAGE OPTIONS................................................................ 52

EMBEDDED SOLUTION FRAMEWORK (ESF) ........................................................... 79

© 2007 Lexmark International, Inc. All rights reserved.

CONFIGURING REMOTE PRINTING ............................................................................................................ 86

MFP SECURITY FEATURES ....................................................................................... 90

TROUBLESHOOTING MFP FAXING ISSUES........................................................... 107

© 2007 Lexmark International, Inc. All rights reserved.

Troubleshooting a Fax Receive Failure ....................................................................................... 113

UPDATING MFP PRODUCT FIRMWARE.................................................................. 127

TROUBLESHOOTING QUICK TIPS .......................................................................... 139

GLOSSARY ................................................................................................................ 142

© 2007 Lexmark International, Inc. All rights reserved.

THIS PAGE INTENTIONALLY LEFT BLANK

1 © 2007 Lexmark International, Inc. All rights reserved.

Lexmark Multifunction Printer (MFP)

It’s Time for the Fax

© 2007 Lexmark International, Inc. All rights reserved. 2

OptraImage 242 Scanner OptraImage 443 Scanner

Enhanced Touch Screen

3 © 2007 Lexmark International, Inc. All rights reserved.

Here Come the All-in-One

Lexmark X215 Lexmark X422

© 2007 Lexmark International, Inc. All rights reserved. 4

Supported Scanner Model(s) for the Lexmark Printer

Printer Model Scanner Model

Optra Color 1200 OptraImage 222 and OptraImage 322

Optra SC1275 OptraImage 222

Lexmark C710 OptraImage 242 and OptraImage 443

Lexmark C720 OptraImage 443

Lexmark C750/C752 X4500 Scanner

Lexmark C762 X4500 Scanner (EC71)

Lexmark C772 X4600 Scanner

Lexmark C910/C912 X5500 Scanner

Optra K OptraImage 222 and OptraImage 524

Lexmark M410/M412 OptraImage 222

Optra S OptraImage 222, OptraImage 322, and OptraImage 524

OptraImage 222, OptraImage 242, OptraImage 322, OptraImage

Lexmark 3100 Scanner, 3200 Scanner, X4500 Scanner,

Lexmark W810 OptraImage 725 and X6100 Scanner

5 © 2007 Lexmark International, Inc. All rights reserved.

The Components for each Bundled MFP Product

Bundle Name Components

OptraImage 1200m Optra Color 1200 + OptraImage 322

© 2007 Lexmark International, Inc. All rights reserved. 6

Timeline for all MFP Products

Products for 1989 Products for 2003

Products for 2007

7 © 2007 Lexmark International, Inc. All rights reserved.