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Certificate in

English (CTWE)

13 October 2010
CTWE Overview

There are a wide variety of teacher training courses available from CELTA and TESOL
certificates to foundation programs such as the TKT. These courses focus on teaching
in an educational context rather than a workplace environment and therefore do not
adequately prepare teachers for the demands of their jobs as workplace English
communication trainers. Workplace English teaching requires specific theoretical
knowledge, practical skills and awareness to effectively apply communication
learning principles to the specific business needs of the workplace.

The Certificate in Teaching Workplace English was originally designed by Dr. Jane
Lockwood, a leading expert in workplace communication training and assessment. It
is a comprehensive theoretical and practical program purpose-built
purpose to provide
trainers with the necessary foundations in the principles of language and language
learning, assessment and English for Specific Purposes (ESP) and its practical impact
on business performance to equip them to deliver quality communication courses
for the workplace.


2.1. Theoretical Knowledge

The CTWE aims to achieve the following theory learning objectives:

• Increased understanding of the principles of language and adult language learning

• Increased understanding of the relationship between language and culture
• Improve lesson planning and material selection and adaptation skills
• Improve formative and summative assessment awareness and application

2.2. Practical Application & Certification

The CTWE pushes beyond theory to ensure frameworks are applied in real workplace
scenarios to ensure washback into job performance. Our aims are to achieve:

• Demonstrated ability to apply theoretical knowledge to a classroom environment

• Improved delivery of pronunciation, language and soft skills training
• Improved error-correction
correction and feedback practices
• Improved classroom management and use of adult learning principles

In order to ensure skills are effectively transferred back on to the job, a practical ev
forms part of the certification and is conducted with targeted individual feedback by
experienced teacher-trainers.

© 2010 FuturePerfect 13 October 2010 Page 2 of 3

CTWE Overview


Future Perfect is an English language services provider founded by Dr. Jane
Lockwood, who remains Director of Education. We specialize in English for Specific
Purposes (specifically call center and business English) and have pioneered
collaboration between academia and industry through application of original
research to impact adult learning for vocational English.

3.1. Our Approach

Future Perfect’s mission is to provide principles-based
principles based English training, coaching
and/or assessment solutions that meet the specific needs of the business, the aims
of the learning and the requirements of the learners. Through practical
practical application of
research findings, our services have formed the foundation of ongoing English skills
development in a number of educational institutions and leading global

3.2. Our Credentials

Future Perfect is partnered with Cambridge Univers
ity Press to collaboratively
deliver our call center communication skills assessment (BUPLAS) as well as
curriculum for both workplace and educational institutions worldwide.

3.3. Our Experience

Future Perfect has a wealth of experience providing end
end-to-end solutions for several
leading global organizations. Services provided in these projects include:
- Consulting (Training Needs Analysis; Assessment Consulting)
- Training curriculum & delivery
- Assessment creation and embedding
- Teacher training and certification
- Coach/ Tutor training and certification

3.4. Our Contributions (publications, conferences and corpus building)

Future Perfect’s contributions to business and vocational English research include,
but are not limited to:
• Co-founding
founding “Talking Across tthe
he World” with the Hong Kong Polytechnic
University. TAW is a conference run since 2006 and aims to bring industry
and academia together to share knowledge and research focused on
outsourcing English-speaking
English professions.
• Co-founding
founding the Call Centre Commun
ication Research Centre in Hong Kong
and contributing a corpus of authentic business English texts to inform
training approaches and discourse analysis.
• Contributing research papers, journal articles and course book/trainer handbook
publications relating tto
o business and vocational English teaching, coaching and
assessment. A full bibliography can be provided on request.

© 2010 FuturePerfect 13 October 2010 Page 3 of 3