1/25/2019 Mail - Andrew Ko - Outlook

Fw: 2nd Email re 3Q2018 Strandvik dues payment

Andrew Ko
Fri 1/25/2019, 8:25 AM

From: Tim Brown

Sent: Friday, January 25, 2019 7:44 AM
To: Andrew Ko
Subject: Re: 2nd Email re 3Q2018 Strandvik dues payment
 
It's awhile back now, but don't think it showed up un l the end of October, so we missed it in our normal
deposit.
Yes, we did receive your Q4 dues, thanks.

From: Andrew Ko
Sent: Tuesday, January 22, 2019 9:07 PM
To: Tim Brown
Subject: Re: 2nd Email re 3Q2018 Strandvik dues payment
 
Hi Tim

A ached was the bill and le er you sent for the 3Q dues. Due date was Oct15 and considered late 30 days a er
(Nov15).

So the check from Chase mailed on Oct10 did not arrive un l a er Nov15? Is this what you mean by "check
showed up late"? Please confirm so I can take it up with Chase.

Did you receive the 4Q dues sent by Chase on Jan14 or last monday? Thanks.

From: Tim Brown

Sent: Tuesday, January 22, 2019 7:22 PM
To: Andrew Ko
Subject: Re: 2nd Email re 3Q2018 Strandvik dues payment
 
Hello,
Sorry about this. The check showed up late and it got out of sort with our normal process so we missed cashing
it. Would you please send us a replacement.
thanks,
Tim

From: Andrew Ko
Sent: Wednesday, January 16, 2019 2:18 PM
To: Tim Brown
Subject: 2nd Email re 3Q2018 Strandvik dues payment
 
Hi Tim. Appended below is the reply from Chase re the check that was sent to Strandvik Oct10 2018 at 17806 SE
40th Place, Bellevue WA 98008. Chase records show the check has not yet been cashed.

https://outlook.live.com/mail/deeplink?popoutv2=1 1/3
1/25/2019 Mail - Andrew Ko - Outlook

Please check your records to see when or if the check was ever deposited to Strandvik's account last October.

Also, FYI, the 4Q payment was sent by Chase on Jan14 2019. Thanks

From: Online Banking

Subject: Re: We've placed a stop payment on the check you sent
Date: 01-15-2019 17:57:04

Hello Andrew,

We understand your concern about your payment and will be

more than happy to address your inquiry.

We sent the payment as you instructed, but the payee never

cashed the check. Because our Bill Pay checks are only
valid for 90 days from the date we sent it, we voided the
check and returned the funds to you. Here are the payment
details:

Payee name: Strandvik Incorporated

Payment amount: $125
Send On date: October 10, 2018
Payee account ending in: XXXXlace

Andrew, you should contact the payee to make other payment

arrangements. Please verify the payee's informa on before
scheduling future payments to this payee.

We appreciate the opportunity to help you. We value our

rela onship with you and thank you for choosing Chase.
Please contact us any me if you need assistance.

Have a wonderful day!

Thank you,

Laraine
Chase Email Servicing

---------- Forwarded message ---------

From: Andrew Ko
Date: Tue, Jan 15, 2019 at 7:35 AM
Subject: 3Q2018 Strandvik dues payment
To: <strandviktreasurer@gmail.com>

Hi Tim

https://outlook.live.com/mail/deeplink?popoutv2=1 2/3
1/25/2019 Mail - Andrew Ko - Outlook

Received a msg from Chase that the check they mailed early Oct2018 for my 3Q HOA payment still has not be
cashed. They put an automatic stop payment on it. Please check your records and see if Chase is correct. The
4Q payment was mailed last week via Chase online Billpay. Thanks. 

Regards, Andrew Ko

Begin forwarded message:

From: Online Banking

Date: January 15, 2019 at 1:51:50 AM PST
To: andrewko
Subject: A secure message from Chase
Reply-To:

We've sent an important communication to your Secure Message Center, available on Chase Online
or on the Chase Mobile app.

The subject is: We've placed a stop payment on the check you sent

You can sign in to review this communication in your Secure Message Center until 04/15/2019.

Thank you for being a valued Chase customer.

ABOUT THIS MESSAGE:

This message provides updates and information for your Chase account. To reply or contact us, go to Chase.com. Please don't

reply to this message.

Chase Privacy Operations, PO Box 659752, San Antonio, Texas 78265-9752. Chase Privacy Notice

Chase Online and Chase Mobile are registered trademarks of JPMorgan Chase & Co.

©2019 JPMorgan Chase & Co.

https://outlook.live.com/mail/deeplink?popoutv2=1 3/3