9 Chequerfield Close
Whitwood Castleford WF10 5NY Phone Number : 07955968669 E-mail Address : louise_racheal@hotmail.com

Objective I am a responsible, polite, friendly person who works hard to reach my goals. I am a person who involves myself in teamwork and especially tasks where creativity is involved. An effective communicator, I like to work in a customer service role. I have at least 2 years experience in the tourism industry. Qualifications Graduated in July 2007 with a BA honours degree in International Tourism Management from Leeds Metropolitan University Areas Of Achievement Areas of study which I am competent and awarded for; British Brand Marketing and perception of a product; New York City. Chosen Dissertation topic from personal interest. Thorough investigation included, Brand Perception, Brand building, place brands, marketing and promoting a destination. Emotions and psychology towards a brand. Destination branding.

International Marketing Strategies
Concepts of marketing covered including market research, ethics, strategies, market entry.

Economic & Financial Management of tourism
Tourism growth & revenue. Understanding of governmental influence. Influences in the economy

Marketing for Tourism
Applied marketing concepts to tourism industry

Consumer Behaviour & Marketing
Attitudes, perceptions, communications and decision making of a consumer, and how they can be influenced

Applied Technology & Finance
Development of information technology. PowerPoint, excel, spreadsheets and numeracy

Strategic Thinking
Measuring Performance, analysis of business environment for decision making, stakeholders, culture and leaderships

Geography Of Tourism
Marketing a destination, understanding the structure of a destination.

Principles of Tourism Environmental Management
Supplier development, changes in environment, certification & benchmarking

Bio-diversity, marketing an eco-lodge, carrying capacity and impacts of tourism

Tourism Planning & Tourism development Management of Human Resources
Development and understanding the role of HR in industry

Personal Performance & Management Skills
Development of self as a manager

Sustainability and impacts of tourism
The importance of sustainability in business today

The Travel Industry
Research of the development of the travel industry, aviation and other forms of transport.

Tourism Consultancy Ventures
Group based project working for an external client within industry

International Tourism Operations
Creation of a new tourism product to be marketed to a client.

1 year in industry (international) Employment Skills Supervisory experience Team Leader, group & individual worker Cash Handling & Inventory Promotion of children’s club Competent in Food & Beverage field Customer Service & Telephone Skills Computer Literate Office Experience, Switchboard, Typing, Clerical duties Reception & Administration knowledge Experience in Tourism & Hospitality Industry both in the U.K & U.S Pro-active and ambitious Work Experience June 2006 - August 2006 Mission Point Resort USA Receptionist September 2006- June 2006 Concentration on university studies June 2004 - June 2005

Mission Point Resort, Michigan U.S.A. Activities Supervisor & Attendant Greenwich Country Club, Connecticut U.S.A. Fine Dining Food & Beverage Server and Front Desk operator September 2003 - May 2004 Direct Line Travel Insurance-Leeds. Customer Service Advisor February 2003 - September 2003 Haines Watts Accountants-Leeds. Office assistant August 2002 - February 2003 Marriott Hotel-Leeds. Housekeeping attendant March 2002 - October 2002 VUE cinema-Leeds. Concessions assistant December 2001 - March 2002 Hilton Hotel-Leeds. C& B Server Personal Accomplishments A keen interest on travelling and experiencing other destinations and cultures around the world. I have successfully completed a year in the tourism industry in the United States and have been involved in many projects while out there, including the development of a children’s activity programme and attended industry shows in relation hospitality in New York City. I have a keen interest in marketing & product development and would like to pursue this as a graduate.