Lettings Terms & Conditions

General Summary
Agent: Jeffrey Ross Limited
Our VAT number is: 944289882
Company Registration Number: 06411905
Registered Office Address: 38 Wellfield Road, Cardiff, CF24 3PB
Telephone: 029 2049 9680
Email: info@jeffreyross.co.uk
Web: www.jeffreyross.co.uk

Landlord(s):

Landlord’s address (for contract):

Contact Number: Email Address:

Premises Address:

Bank:

Account Name:

Account Number:

Sort Code:

Rent Smart Wales Jeffrey Ross License No. #A2-000-0099

Landlord Registration No: Landlord License No. (self managed only):

02
Deposit Scheme details: Scheme:

Landlord ID:

Commission Percentage:

Tenant Finder Fully Managed

75% +VAT 50% + 10% PCM +VAT
90% inc.VAT 60% inc.VAT + 12% pcm
Tick here Tick here

Sole Multiple

The Asking Rent & Calculated commission will be agreed on instruction dependant on Rental Premises and service selected. Written
confirmation can be provided upon request.

You should read this whole agreement carefully as it sets out our fee structure and charges that are payable for additional services.

We are members of the dispute and compensation scheme operated by The Property Ombudsman (www.tpos.co.uk) and our
registration number is: D03828

Jurisdiction and Service

1. This Agreement shall be governed by and construed in accordance with the law of England and Wales as applied in Wales and
the Courts of England and Wales shall have exclusive jurisdiction in respect of any dispute under it.

2. The address for service for the Landlord will be the contact address specified in this Agreement and the address for service for us
will be: 38 Wellfield Road, Cardiff, CF24 3PB.
 Acts of Third Parties
1. We will not be responsible for any loss or damage that you suffer through the act, default or negligence of any third party which
may arise other than through our negligence, omission or failure.

2. The Contract (Rights of Third Parties) Act 1999 does not apply to this Agreement

Termination
1. This Agreement may be terminated

2. This agreement may be terminated by either party by: Notice in writing if the Tenancy ends, either party carries out or suggests
they carry out any form of unlawful discrimination or either party is in major breach of any terms contained within this
agreement.

If we terminate this agreement you will remain liable for our commission at the Let Only percentage specified and any other
costs we may incur on your behalf in transferring our obligations.

Assignment
1. We may assign the benefit of this Agreement at any time by giving you not less than one month’s written notice.

GDPR
9. We comply with Data Protection Laws. For full details on our GDPR Privacy Policy please refer to our website www.jeffreyross.co.uk

Money Laundering
1. In order to comply with The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations
2017 we require you to provide us with one proof of identity and one proof of residence, which can be selected from the list below.
You should either send us the original documents for copying and returning to you; or provide us with copies certified by a solicitor
to be a true and accurate copy of the original. We cannot accept print outs of online bank statements or utility bills.

03
List A: Proof of Identity List B: Proof of Residence
• Full Passport • Council Tax bill • Bank Statement
• National Identity Card • Utility bill • Credit or Charge Card Statement
• Full Driving License • Mortgage statement

If you are a public limited company we will require a certified copy of the Certificate of Incorporation.

If the company is not quoted we require certified copies of any two of the following documents:

• Memorandum and Articles of Association

• Certificate of Incorporation
• A set of the latest audited accounts
• The most recent annual Companies House return

In addition, we need proof of identity and residence of one of the directors of the Company, as set out in List A and List B.

Fees and Commissions

Let Only Commission
1. You are responsible for paying our commission at the rate of 90% INC VAT (subject to a minimum fee of £360 inc VAT), which by
signing this agreement, you give consent for us to deduct from the first months rent.

Management Service
2. If we are instructed to manage the Premises then in addition to the set up fee of 60% INC VAT (subject to a minimum fee of £360
inc VAT), you will have to pay us an additional commission of 12% INC VAT PCM. By signing this agreement you are giving us
consent to deduct fees and commissions from the rent collected.

Withdrawal from an Agreed Offer

3. Please note that if a formal offer has been made by a prospective Tenant and you then inform us that you wish to withdraw, it may
not be possible to do so. If you refuse to proceed the Tenant could take legal action against you for any losses suffered. If a
prospective Tenant agrees to accommodate your request you should expect to meet reasonable costs and expenses incurred by
him or her. We will not be liable for any such losses, costs and expenses arising from your decision to withdraw.
 Sales Commission
4. We can negotiate and manage a sale of the Premises between you and a Tenant at a fee that will be confirmed upon request. Our
standard fee is 1.2% inc VAT

Additional Services
5. The following services are not included and are subject to the additional charges set out:
a. Inventory The cost will depend on size
and style of the Premises and
estimates can be provided upon
request This is included in the Full
Management service and not subject
to an additional charge.
b. Preparation of our Renewal Tenancy
Agreement. On each occasion is £120
INC VAT
c. Service of Notices to terminate a
Tenancy Agreement (Charge
applicable when we are not managing
the Premises is £120 INC VAT for a
Section 21. Section 8 Notices will be
priced separately as further Legal
advice may be required.
d. Preparation of documents for
County Court proceedings or DPS
adjudication. On each occasion is
£120 INC VAT plus our reasonable
costs and expenses. Attendance at
court or any tribunal on your behalf
will be charged at an additional £60
inc VAT p/h plus our reasonable costs
and expenses.
e. Gas Safety Certificate £90 INC VAT
f. EPC £90 INC VAT
g. DEPOSIT: If we do not manage the
property then we will charge £60 INC
VAT to register and hold the deposit
under Jeffrey Ross’s DPS account. If
we are not advised of a deposit
scheme or Landlord ID number prior
to the commencement of the
Tenancy we will register the deposit
with the DPS and you will be subject
to this administration cost.

Joint and Several Liability

6. If the Landlord forms more than one person all persons forming the Landlord are liable for our Fees, Commission and
Disbursements until all outstanding sums are paid in full; and each person forming the Landlord is also individually liable for
payment of all Fees, Commission and Disbursements until all outstanding sums are paid in full.

Sub Agency
7. We may give details of your Premises on a commission sharing basis to other agents unless we receive your specific written
instructions to the contrary. This will involve no additional expense for you and increases the chance of letting the Premises
promptly.

Agent Obligations
04
1. When we are instructed to let the Premises, we will do the following:

We will market your Premises on our website and other appropriate property websites. We will erect a TO LET board at the Premises
unless you notify/instruct us otherwise.

We will carry out accompanied viewings with applicants interested in your property and negotiate any offers received between you
and the applicant and confirm all the terms of the offer to you for acceptance.

Once a proposed tenancy has been agreed we will take up references upon each applicant whenever possible. This will include a
credit check, financial reference and Landlord reference where applicable.

2. The Immigration Act 2014 imposes an obligation on the Landlord to check the passport or other identity documents with the
applicant present and to check that any person who requires a visa or work permit holds the valid authorisation and is complying
with its terms. We will check this information at the start of the Tenancy but if we do not manage the Premises it will be the
responsibility of the Landlord to ensure that the work permit or visa are renewed. We have no liability if the Landlord fails to do so.

3. If an applicant wishes to proceed with the Premises we will prepare a Tenancy Agreement setting out the rights and obligations of
both parties including any special terms that have been agreed or which you have notified to us.

4. It will be your responsibility to notify the electricity, gas, water and telephone companies and the local authority when the Tenant
occupies your Premises. If you fail to do so the liability for the utilities may remain in your name. For the managed service we will
notify the suppliers in writing.

5. We will (and you authorise us to) collect the first month’s Rent and if necessary subsequent payments to pay our Commission,
together with the Deposit (which is usually equivalent to one months’ Rent) unless you expressly instruct us in writing to the
contrary.

6. We will use reasonable endeavours to arrange the signing of a standing order so that future Rent payments are made promptly to
your chosen bank account.

7. We will collect the Deposit paid by the Tenant as Stakeholder against damage, breach of the Tenancy Agreement or any other
outstanding charges owed by the Tenant. We will register the details of the Deposit and the two parties to the Tenancy Agreement
with the Deposit Protection Service (DPS) and serve the Prescribed Information. We will protect the deposit and serve the
 Prescribed Information within thirty days. If the landlord wishes to use another scheme i.e. My deposits then we will send it to you
to register yourselves providing we have the registration details otherwise it will be registered in our DPS account. If we are not
notified of an alternative scheme then we will register the deposit with the DPS and you will be subject to a deposit holding fee as
per additional services.

Jeffrey Ross will register all deposits for managed properties with The Deposit Protection Service. The cost for this is included
in the setting up fee.

Full Management
1. In addition to the Services set out in Schedules 1, 2 and 3, we will do the following:

a. Deal with day-to-day management
matters, including minor repairs up to
a cost of £120 inc. VAT for any one
item Except in the case of an
emergency or to remedy a statutory
breach wherever practical, an
estimate will be obtained and
submitted to you for approval for
works of redecoration, renewal or
repair likely to cost more than this
amount. By signing this Agreement
you agree that we can instruct
contractors as agent on your behalf
and deduct the cost of repairs and
maintenance from the Rent. In the
event that there are insufficient funds
available to us to deduct from, you
agree that you will pay such cost of
repairs and maintenance within seven
days of demand from us.
b. Use a particular contractor if
requested by you provided that we are
given copies of their professional
certification/qualification, public
liability insurance and the person is
readily available. If any damage is
caused by the negligence or failure of
tradesmen specified by the Landlord
we, the Agent, will not be liable for
any loss suffered and you agree that
you will pay us any loss, claims,
expenses or costs suffered or incurred
by us as a result.

2. Where any works are required to an occupied Premises we will try to arrange a convenient time for contractors to meet the Tenant
and for the works to be carried out. Where this is not possible we may be able to arrange to meet the contractor at the Premises.

3. We will visit the Premises a minimum of two times each year. If the Tenant does not grant access we will inform you, but it will be
your responsibility to take legal advice and advise us of the appropriate action. Our visits are of a limited nature - we will only
check the general state of the Premises and conduct of the Tenancy by the Tenant. A visit will not constitute a complete check of
every part of or every item in the Premises and is only intended for us to note any clearly visible and obvious lack of repair or
maintenance at the Premises or any repair and maintenance that we are told about by the Tenant. We are not liable for any costs,
claims, loss or damage arising from any lack of repair or maintenance.

4. Please note that we are not liable for any loss or damage suffered by you if we are unable to carry out repairs or maintenance
because we do not hold any or sufficient funds or because the Tenant refuses access. 05

5. Supervision of an unoccupied Premises is not part of our management function.

6. We will take reasonable steps to obtain a forwarding address to give to the water company to comply with the Flood and Water
Management Act 2010 which makes payment of the final water account the liability of the Landlord if no forwarding address is
provided. We will not be liable to you if the Tenant does not provide an address to us or provides an address that is not deemed
acceptable by the water company. This is not applicable under The Tenant Find only service.

7. Provided that you have first supplied us with the contract details of your utility suppliers, we will notify the electricity, gas and
water companies and the Local Authority of the date on which the Tenant took occupation of the Premises. Please note that you
will need to pay any outstanding utility charges up to and including the date upon which the Tenant takes occupation of the

Premises and for any void period between tenancies. We will need to provide the utility suppliers with your new address and the
meter readings at the commencement of the Tenancy to ensure that there are no discrepancies with the changeover. Some
suppliers will not take instructions from us in which case we will let you know and you will need to contact them direct to take the
accounts out of your name.

Gas Supplier Electricity Supplier

Account No. Account No.

8. Either party may terminate the instructions to manage the Premises on a “full management” basis by giving three months’ written
notice to the other. Our fees for the Letting Service remain payable as specified and any fees, costs or expenses that have arisen
before termination will remain due from you to us.

Renewal of Tenancy
9. We will contact you towards the end of the initial fixed term to agree any renewal instructions, including reviewing the market rent.
You must confirm in writing if you wish the Tenancy to be renewed, or notice served, otherwise at the end of the initial fixed term
the Tenant will, unless it decides to leave, continue in occupation as a periodic Tenant. We do not serve notice or take steps to
arrange a new tenancy agreement unless you instruct us to do so in writing. While we will use reasonable efforts to obtain the
signed renewal document, we have no liability should the Tenant fail to return them.
 Rent Collection
10. We will provide tenants with our bank details so that they can send future rent payments direct to us. Payments received will then
be sent to your nominated bank account.

11. You agree to be responsible for, and repay to us within seven days of a statement of account, all claims, costs, losses, and
expenses incurred as a result of repayment made by us on your behalf for any overpaid state-provided benefits. It will be your
responsibility to recover these monies from the Occupier.

12. You should set up a facility with your bank to ensure payment of all regular outgoings to take account of alterations to the
payment dates, void period or failure by the Tenant to pay any sums due. We are not responsible to you if the Tenant fails to pay
any sum due under the Occupancy Agreement unless it is due to our negligence or breach of contract. It will be your responsibility
to instruct your own solicitor to take further action and you will be solely responsible for any legal charges and expenses incurred.

Landlord’s Undertakings
Consent for Letting
1. By signing this Agreement you confirm to us that you are the owner of the Premises, or are otherwise lawfully entitled to enter into
an Occupation Agreement.

2. By signing this Agreement you agree to promptly pay any costs, losses, or other expenses we may incur due to you not being
lawfully entitled to enter into an Occupation Agreement.

Mortgage
3. The following provisions apply if the Premises are subject to a mortgage:
a. You will need your mortgagee’s
written consent to the proposed
letting of the property. By signing
this agreement you confirm to us
that you have this. The mortgagee
may charge a fee for giving their
permission. You are responsible for
that fee. If your mortgagee has any
Sub-letting
06 4. The following provisions apply if you are a leaseholder:
a. You will normally require consent
from your Superior Landlord,
freeholder or their managing agent
before you can sub-let the Premises.
You are responsible for obtaining the
appropriate consent(s) to sub-let and
for paying any fees relating to any
consent(s) to sub-let.
b. You must provide us with a copy of
special conditions relating to the
Tenancy or type of Tenant, you must
notify us in writing prior to the start
of the Tenancy for them to be
included in the Tenancy Agreement.
Conditions cannot be imposed upon a
Tenant at a later date.
any clauses and/or schedules of the
superior lease that impose restrictions
on the behaviour of the Occupier so
that we can attach a copy of this to
the Occupancy Agreement. If the
Occupier is not given a copy of the
relevant sections of the superior lease
then he she will not be bound by them
and this could lead you to breach the
terms of your lease.
b. By signing this agreement you agree
to promptly pay any costs, losses, or
other expenses we may incur due
to you not having obtained consent
from your mortgagee to enter into an
Occupation Agreement.
c. By signing this Agreement you agree
to promptly pay any costs, losses, or
other expenses we may bear due to
you not having the appropriate
consent from your Superior Landlord
to enter into an Occupation
Agreement.

Insurance
5. It is essential that the Premises and the contents included in the Inventory and Schedule of Condition are adequately insured and
that your insurers are aware that the Premises are let. Failure to do so may invalidate your insurance. You are responsible for
ensuring that you hold appropriate insurance (including loss of Rents, contents and legal expenses), that the insurance is suitable
to the Premises and for making all appropriate notifications to your insurers, regardless of the level of service we provide. We have
no liability for your failure to properly and adequately insure the Premises.

6. You should also check that your insurance policies include third party liability to protect you if the Tenant or a visitor to the
Premises is injured. You must give us copies of any section of your insurance policies that impose restrictions on the behaviour of
any Occupier of the Premises to attach to the Occupancy Agreement at its commencement, including any conditions for vacant
premises. If these are not given to the Occupier then he/she will have no obligation to comply, which could prejudice any claim
you want to make under your insurance.

Taxation
7. You will be liable for all tax arising from letting the Premises and you must inform Her Majesty’s Revenue and Customs (“HMRC”)
that you are letting the Premises. We advise you to seek appropriate advice on the input of any letting on your tax affairs from an
accountant or from the HMRC website which can be accessed on www.hmrc.gov.uk.

Please note that HMRC has special rules regarding the collection of tax on rental income if you are a landlord who is resident
overseas for a period of more than six months in any tax year, or you subsequently move abroad. If you fall into this category it is
your responsibility to obtain a tax approval number from HMRC. The relevant form and guidance notes can be downloaded from
www.hmrc.gov.uk. Until that approval number is given to us by HMRC we are legally obliged to deduct tax from your rental income
at the prevailing rate. This money is forwarded to HMRC on a quarterly basis. For any period during which we deduct tax from your
 lettings income due to you not providing us with an Approval Number or you are not being accepted into the Non Resident
Landlord Scheme we shall make an administration charge as shown in Schedule 1.

If the Tenant pays you direct, you are non-resident in this country and the Tenant has not received approval from HMRC to pay the
Rent gross, the Tenant must deduct tax and forward that to HMRC on your behalf. No person or organisation is exempt from this
scheme.

Rent Arrears or Breach of Covenant

8. It is your responsibility to take all necessary steps to ensure that actions are taken to protect your interests, including instructing
solicitors and commencing legal proceedings to preserve your rights and recover arrears of Rent and to defend all actions or other
legal proceedings and arbitrations that may be brought against you in connection with the Premises. We are not responsible for
any such costs, expenses or claims whatsoever, which must be paid by you.

Reimbursement of the Agent

9. You will promptly pay to us any claim, damage, expense or liability (whether criminal or civil) suffered or incurred by us in relation
to the Premises or this Agreement from and during the time that we are or were acting on your behalf unless it is due to our
negligence or breach of contract.

10. You must pay us within seven days of demand, and keep us indemnified against, all costs, expenses, losses and claims incurred by
us in respect of any notice served on us under the Housing Health and Safety Rating Scheme of the Housing Act 2004 requiring us
to carry out any work, repairs or maintenance of the Premises.

For the avoidance of any doubt we reserve the right to have work carried out on your behalf and to charge you for that work to
ensure that you fulfil your contractual and statutory obligations as a landlord and to recover the cost of that work from you. You
will pay any such cost to us within seven days of demand.

Sub-Contractors
11. Any other party, including but not limited to, external inventory clerks, gas, electrical or water engineers, builders or surveyors,
Domestic Energy Inspectors, or solicitors who we instruct will be instructed by us as agent on your behalf. This means that you are
the contracting party. You must arrange for the payment of that sub-contractor’s invoices, fees, costs, charges or other expenses.
We will not be responsible for your failure to do so. Please note that it is the sub-contractor that you will have a contractual
relationship with in respect of any work carried out. We are not liable to you for that work.

Statutory requirements 07
12. You must obtain all licenses, consents and authorisations that you are required by law to hold as a condition of letting your
Premises, including (without limitation) any that are required pursuant to the Housing Act 2004.

13. You must pay, and keep us fully indemnified against, all losses, costs, claims, expenses or damages we suffer or incur, whether
criminal or civil, as a result of your failure to obtain any such licenses, consents or authorisations. If we become aware that you
require such a license, consent or authorisation and you do not hold, or refuse to obtain, one then we may terminate our
instruction immediately by giving notice to you and you consent to us notifying the Occupier and any relevant and proper
department or authority of the circumstances.

14. You must comply with any order, notice, requisition or requirement relating to a Housing Health and Safety Rating System
(“HHSRS”). If we accept an instruction to let the Premises and subsequently an order is served to comply with the HHSRS or if we
incur any costs, expenses or losses for compliance due to an order being served upon us you agree to pay us (on an indemnity
basis) within seven days of written demand an amount equal to such costs, expenses or losses.

15. You must comply with, and ensure that the Premises is at all times compliant with, all health and safety laws and regulations
including (without limitation) those set out in Landlords under takings.

Indemnity and payment

16. Without prejudice to any other rights and remedies available to us, you:
a. agree that you will pay and indemnify b. consent to us deducting from any forward them to you once received,
us against all costs, expenses, losses amount we hold from time to time on you consent to us deducting the
and claims arising to us from any your behalf (whether in respect of the amount you owe us before we forward
breach by you of any of the terms of Premises or any other premises) any funds to you.
this Agreement or any other act or amount that you from time to time
omission on your behalf in respect of owe to us. Where we receive funds on
the Premises or this Agreement; and your behalf and we have agreed to
17. If you ask us to do anything which we consider to involve a higher risk to us or to you or which is outside our normal procedure we
may ask you for a specific written agreement to indemnify us against any loss, damage or other costs which we might incur as
a result of following your instructions. If you refuse to provide this to us then we reserve the right to refuse your instructions and to
terminate this Agreement.

Warranty
18. By signing this Agreement you warrant that all the information you have provided to us is true and accurate to the best of your
knowledge having made all reasonably enquiry. You acknowledge that we rely on the information provided to us by you.
 Deposit Handling (to Hold through DPS)
1. We register all AST Deposits for managed properties with the Deposit Protection Service (“DPS”) under their Custodial Scheme.

2. We will register the Deposit and transfer it to the DPS within thirty days of the Deposit being taken. We will deal with the Deposit as
required of us in the Custodial Terms and Conditions

3. If the Tenancy is outside the protection of the Housing Act 2004 we will hold the Deposit in a nominated client account

4. Please note that if you protect the Deposit under the DPS in your name then we will have no liability for the Deposit and you must
serve the Prescribed Information and the Terms and Conditions of the DPS on the Tenant and register and log the Deposit with DPS
within 30 days of the Deposit being taken and provide written proof to us of the protection. We reserve the right to notify the
Tenant if we do not receive such written proof on request.

5. If we are not managing the Premises for you but hold the deposit in our DPS account, we will charge an administration fee as
shown in Additional Services to cover costs for holding the Deposit and passing it to the DPS. We will not negotiate deductions
between the Landlord and the Tenant but will inform DPS how the Deposit is to be released by completing the relevant
documentation once both parties confirm in writing the deductions to be made.

Deposit Handling (Landlord to Hold)

1. If you decide to hold the Deposit in an alternative scheme you must tell us before the Tenancy Agreement is signed. We will
transfer the Deposit to you within 15 days of receiving it in cleared funds. You must then register it with a tenancy deposit
protection scheme within thirty days of the Deposit being received by us or by you if the Tenancy is an Assured Shorthold Tenancy
(“AST”).

2. If the Tenancy is an AST you must ensure that you comply with the rules of the relevant Scheme, including serving on the Tenant
the Prescribed Information including any terms and conditions, leaflets or other information required to be given to the Tenant or
Relevant Person.

3. If you fail to protect the Deposit within the statutory time frames the Tenant can take legal action against you in the County Court.

08 4. You will be unable to serve or enforce a valid Section 21 Notice on your Tenant until you have protected it and served the
Prescribed Information or you have returned the Deposit in full to the Tenant, or the court has disposed of any proceedings relating
to the return of the Deposit. We have no liability for any loss suffered if you fail to comply.

5. If you instruct us that you do not want us to protect a Deposit for an AST, we shall not be liable for any loss suffered or cost
incurred by you if you fail to comply with your obligations to protect the Deposit and give prescribed information together with
other relevant documents. You must pay us for any loss or inconvenience suffered or costs incurred by us if you fail to comply with
those obligations. This clause will not apply if the reason for your failure is because we failed to send you the Deposit within 20
days of receiving it.
Signatures and Declaration
Please read the following declarations carefully before signing. We rely on their accuracy.

I confirm that there are no major outstanding repairs, maintenance or construction work, defects, breach of planning laws or
building regulations, third party interests, any other facts or omissions which I am aware of that may be a breach of applicable laws
or affect the letting/use/occupation of the Premises. If this should change then I will notify the agent in writing accordingly.

I/We confirm that the party/(ies) who have signed this Agreement have the full authority of the Landlord to do so and to bind all
those party/(ies) comprising the Landlord.

I/We accept the above Terms and Conditions including Schedules 1 to 9 inclusive and I/we instruct Jeffrey Ross Limited to act on
my/our behalf.

For use where the Landlord is an individual or group of individuals:

Signed by and on behalf of the Landlord
By signing below I agree to all of the Terms and conditions and also give my consent for Jeffrey Ross to sign the Tenancy
Agreement on my behalf.

Signature 1: Signature 2:

Date: Date:

For use where the Landlord is a Company:

Signed by and on behalf of the Company:
Name: Witnessed By :

Witness Occupation:

Signature:

Position: Witness Signature:

Date: Date: 09

Name of the Landlord Company:

Company Registration Number:

Signed by and on behalf of Jeffrey Ross:

Name:

Signature:

Position:

Date:

Request for us to begin marketing the Premises and all other services as set out in this Agreement during the cancellation period
as set out in Schedule 11. If you are entitled to a fourteen day cooling off period as set out in Schedule 11 we will not begin
performance of the service unless you have requested us to do so in writing. You may request us to do so by signing below.

I/We hereby give notice that I/We have read the Notice of the Right to Cancel and I/We request you to begin to market the Premises
for rent and all other services as set out in this Agreement

Ordered on: [insert date these terms were signed]

Name(s):

Address:

Signature(s):

Date”

Do not sign above unless you wish us to begin marketing your Premises immediately.
 Notice of the Right to Cancel (Consumer Landlords Only)
1. If you sign this contract away from our offices, either following face to face negotiations or if all the negotiations have been by
phone or email and you have never dealt face to face with our representative, the following applies:
a. You have the right to cancel this form below but it is not obligatory; undue delay, and not later than 14
contract within 14 days without giving days after the day on which we are
any reason; d. To meet the cancellation deadline, it informed about your decision to
is sufficient for you to send your cancel this contract;
b. The cancellation period will expire communication concerning your
after 14 days from the day you sign exercise of the right to cancel before f. Under the Cancellation Regulations
this Agreement; the cancellation period has expired; we cannot begin providing you with
the service under these terms unless
c. To exercise the right to cancel, you e. If you cancel this contract, we will you have requested that we begin the
must inform us of your decision to reimburse to you all payments service in writing. You may do this
cancel this contract by a clear received from you subject to certain by signing in the relevant place on the
statement sent to us by post, fax or Jeffrey Ross costs being covered. We signatures page;
email. You may use the cancellation will make the reimbursement without

If you request in writing that we begin performance of the service prior to the end of the cooling off period and subsequently
you exercise your right to cancel you shall pay us an amount which is in proportion to the work we have done until you have
communicated to us your cancellation.

How to cancel
If you decide to cancel this contract during the Cancellation Period you must do so in writing

Post: Jeffrey Ross Ltd. 38 Wellfield Road, Cardiff, CF24 3PB

Email: info@jeffreyross.co.uk

at any time within the Cancellation Period; or

Your Cancellation Notice takes effect as soon as it is posted or sent.

10 If you would like to know more about your rights you can contact your local Trading Standards Department, or your nearest
Citizens’ Advice Bureau.
223-225 Cathedral Road 38 Wellfield Road 82 Woodville Road 54 Station Road
Pontcanna CF11 9PP Penylan CF24 3PB Cathays CF24 4DX Llanishen CF14 5LU
029 2049 9680 029 2049 9680 029 2159 0036 029 2049 9680