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CUSTOMER SERVICE

Vocabulary :

 Being cut off :


 An engaged line
 Peak times
 Unhelpful
 Compensation
 Refund
 Pass the buck
 Get to the bottom of the problem
 The last straw
 Slip my mind
 Ripped off
 Talk at cross purposes
 Go the extra mile
 Outsourcing
 Don’t overpromise and don’t underdeliver. / Always underpromise and
always overdeliver.

CONDITIONALS

I- First, test your grammar skills in conditionals :

https://www.englisch-hilfen.de/en/exercises/if_clauses/type_3_mix2.htm

II- Now, let’s revise.


III- Let’s see if it’s better now :

https://www.perfect-english-grammar.com/first-second-third-conditionals-
exercise.html