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Office Machine Service Engineer

Introduction
Office machine service engineers install, service and repair machinery and
equipment used in offices, such as photocopiers, fax machines, printers,
telephones and computers. They may specialise in one type or make of
machine, or deal with a wide range.

Also known as
Mechanic, Office Machine Service
Service Engineer, Office Machine

Work Activities
When office equipment goes wrong, office machine service engineers go to a customer's office to fix it. They usually
have to do this as soon as possible, as many offices rely on using equipment in their daily tasks.

Office machine service engineers may only have to make a simple adjustment or they may have to take the machine
apart and use test equipment to find the fault. The work might involve lifting and a lot of kneeling and bending.

On routine servicing or maintenance duties, the office machine service engineer visits clients' offices on a regular
schedule to clean the equipment, check its performance, make adjustments, and replace or repair worn or faulty
parts. They normally keep a log or record of the work they have done on the equipment.

If the office machine service engineer cannot repair a fault, they may have to provide a replacement machine while
they take the faulty equipment to a workshop for further tests and repair work.

Some jobs are light and clean, for example, fixing computer equipment. Others might be heavy and dirty, such as
fixing large industrial machinery. Protective clothing may be worn.

They may need to travel locally, and the employer normally provides a car or a van.

Being able to read, write and speak Welsh may be an advantage when you’re looking for work in Wales.

Personal Qualities and Skills


As an office machine service engineer, you need:

Diagnostic and problem-solving skills to find the cause of a fault.


Nimble fingers.
Patience.
Good communication skills.
To be able to work with numbers.
To work quickly, sometimes under pressure.
Good practical skills.
To understand technical drawings and diagrams.
Good eyesight and normal colour vision (to identify colour-coded wires and parts).
Physical fitness and stamina to cope with lifting, bending and reaching into awkward spaces.
To be logical and methodical so you can organise your work schedules and the most efficient way to do each task.
To be friendly and have a professional manner when dealing with customers.

Pay and Opportunities


Pay

The pay rates given below are approximate.

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Office machine service engineers earn in the range of £18,500 - £21,000 a year, rising to £24,500 - £28,500 a year.
Senior positions can earn up to £33,500 a year.

Hours of work

Office machine service engineers usually work a 39-hour week, Monday to Friday.

Where could I work?

Employers include small and medium-sized firms that specialise in servicing office machines. Other employers are
dealers who sell the machines or hire them out, or manufacturers who offer an aftersales service.

A few large commercial firms and institutions, such as colleges and local authorities, may employ their own service
staff.

Opportunities for office machine service engineers occur with employers in towns and cities throughout the UK.

Self-employment

Opportunities occur for experienced office machine service engineers to become self-employed.

Where are vacancies advertised?

Vacancies are advertised in local newspapers, at Jobcentre Plus and on the Universal Jobmatch website.

Entry Routes and Training


Entry routes

You could enter this career by applying directly for a trainee post with an employer.

Relevant Intermediate Level and Advanced Level Apprenticeships are available and may be offered in your area.

Employers may test your aptitude and colour vision.

Training

Many people train in the workplace. You may be given a short course of training in the company or manufacturer's
training school, or an experienced service engineer may give you on-the-job training.

You may also be given day- or block-release to study at college for relevant qualifications.

Courses are available in electrical and electronic servicing, or electronics engineering. They lead to certificates,
diplomas and NVQ qualifications.

Progression

Office machine service engineers can progress to team leader/supervisor positions after further training and
experience.

Qualifications
There are no formal entry requirements for this career. However, many employers or training providers prefer
applicants to have at least 4 GCSEs, including English, Maths and a science, technology or engineering subject.

Training providers may ask you to take an aptitude test.

A full driving licence is usually required for this job.

Adult Opportunities
Age limits

It is illegal for any organisation to set age limits for entry to employment, education or training, unless they can show

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there is a real need to have these limits.

Skills/experience

Entrants with relevant skills in areas such as light engineering, electrical/electronics servicing and manufacturing
assembly have an advantage.

You can put forward past experience as evidence of your competence through the Accreditation of Prior Learning
scheme.

Statistics

17% of people in occupations such as office machine service engineer are self-employed.
10% have flexible hours.

Further Information
Contacts

Apprenticeships: Get In. Go Far


National Apprenticeship Service (NAS)
Tel: 0800 015 0400
Email: nationalhelpdesk@findapprenticeship.service.gov.uk
Website: www.apprenticeships.org.uk

Skills Development Scotland - Modern Apprenticeships


Tel: 0800 9178000
Email: info@skillsdevelopmentscotland.co.uk
Website: www.myworldofwork.co.uk/modernapprenticeships

Semta
Skills for science, engineering and manufacturing technologies
Address: 14 Upton Road, Watford, Hertfordshire WD18 0JT
Tel: 0845 6439001
Email: customerservices@semta.org.uk
Website: www.semta.org.uk

The Engineer
Engineering technology news
Email: customerservices@theengineer.co.uk
Website: www.theengineer.co.uk

Tomorrow's Engineers
Publisher: EngineeringUK and Royal Academy of Engineering
Email: contactus@tomorrowsengineers.org.uk
Website: www.tomorrowsengineers.org.uk

Engineer Jobs
Publisher: Venture Marketing Group
Email: ner@vmgl.com
Website: www.engineerjobs.co.uk

Scottish Engineering
Scottish enquiries
Address: 105 West George Street, Glasgow G2 1QL
Tel: 0141 2213181
Email: consult@scottishengineering.org.uk
Website: www.scottishengineering.org.uk

Careers Wales - Welsh Apprenticeships


Tel: 0800 028 4844
Website: ams.careerswales.com/

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