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M A R G A R I TA A .

FA S B E N D E R , C - TA G M E
951-536-9433  mfasben@wgu.edu ● Linkedin.com/in/Maggie-Fasbender-130

PROFESSIONAL SUMMARY
A highly effective and motivated administrator who provides over 10 years of experience across the continuum of medical education
in both university and community hospital settings. Proven track record of consistent, high-quality performance in the development,
execution and management of medical education programs. Able to identify improvement opportunities and implement
programmatic innovations to achieve organizational objectives. Solid understanding of accreditation processes, including annual
reporting, document preparation, writing educational objectives and participation in site visits.

Key Skills include:


• Bilingual (Spanish) • Data collection and analysis • Public speaking at local, regional and national levels
• Process Improvement • Recruitment • Small- and Large-Scale Project Management
• Regulatory Compliance • Training and Mentoring • Budget development and management

EDUCATION AND CERTIFICATIONS


Bachelor of Science in Business – Healthcare Management April 2019
Western Governors University | Salt Lake City, UT
Relevant Coursework: Healthcare Delivery Systems, Regulation and Compliance; Organizational Behavior; Healthcare Operations;
Project Management; Healthcare Management and Strategy; Managerial Accounting; Quantitative Analysis for Business

Riverside Community College | Riverside, CA


Relevant Coursework: Principles of Accounting, Business Communication, Cultural Anthropology, Public Speaking, Business Law.

National Board for Certification, Training Administrators of Graduate Medical Education 2011—Present
Certified Administrator of Graduate Medical Education (C-TAGME), Certificate #2011019

PROFESSIONAL EXPERIENCE
Senior Residency/Fellowship Coordinator, Loma Linda University Health, Department of Urology, Loma Linda, CA Jun-2017 - Present
 Streamline operations of the academic office and partner with Program Director to oversee the educational activities of 12
residents over 6 years in accordance with the American Board of Urology, Accreditation Council for Graduate Medical
Education, federal, state, and university requirements.
 Orchestrate all aspects of recruitment, make certain the interview days run smoothly and provide recommendations to
improve match results.
 Partner with university in coordinating rotations to provide a rewarding learning experience for medical students.
 Administer academic lecture series in compliance with Accreditation Council for Continuing Medical Education (ACCME) and
university directives; track physicians’ CME hours to comply with state and credentialing requirements.
 Single-handedly coordinate annual 3-day scientific conference for urology physicians and advance practice providers.
 Volunteered to produce a training and development program to improve coordinator job satisfaction and reduce turnover
Key Achievement:
 Instrumental in improving the accreditation status of the residency program within 6 months.
 Recipient of the Loma Linda University 2018 Above and Beyond award for Program Coordinator of the Year.

Residency Program Administrator, Kaiser Permanente Southern California, Fontana, CA Sep-2013 – Jun-2017
 Partnered with Program Director in launching an Internal Medicine residency program growing by 6 resident physicians each
year to a complement of 18, including accreditation, operations, systems development, recruitment and human resources.
 Provided guidance and advice on the interpretation and observance of accreditation requirements, graduate medical education
policies and procedures in matters of importance to the Kaiser Permanente Graduate Medical Education enterprise.
 Established partnerships with medical schools to establish a visiting medical student program.
Key Achievements:
 Organized the first Kaiser Permanente Inland Empire licensure fair in partnership with the California Medical Board.
 Successfully managed residency program for one year without a permanent Program Director and invited by leadership to
participate in the selection of the new Program Director, hired July of 2015.
Executive Director, American College of Physicians, Southern California Region II Jul-2011 – Oct-2013
 Operated a “virtual office” for the geographic region of a large non-profit physician organization comprised of Orange,
Riverside and San Bernardino Counties by executing all office operations, accounting, membership and customer service.
 Promoted the College in a positive light through the development and implementation of social media and newsletters, and
served as a professional representative of the Regional Governor to vendors, physician members and the public.
Key Achievement:
 Joined Los Angeles and San Diego directors to produce two successful Southern California scientific meetings with an
average attendance of 300 physicians, residents and medical students.

Academic Manager, Loma Linda University Health, Department of Urology, Loma Linda, CA Oct-2007 – Jun-2013
 Supervised team of office staff and volunteers to carry out the daily operations of the Internal Medicine Education Office.
 Oversaw the educational activities of 108 trainees in accordance with Accreditation Council for Graduate Medical Education,
American Board of Internal Medicine, federal, state, and university requirements.
 Coordinated all aspects of recruitment season with 1,500+ applicants and approximately 300 interviews over three months and
compiled/analyzed data from applicant surveys to make recommendations for process improvement.
 Developed faculty development workshops for teaching attendings and annual academic retreats for residents.
Key Achievement:
 2012 recipient of the Loma Linda University “Program Coordinator of the Year” award
 Revamped the GME annual program evaluation (APE) process, which was implemented university-wide

PROFESSIONAL PRESENTATIONS
“Take Care, A Focus on Coordinator Wellness, Stress Management and Job Satisfaction”, Graduate Medical Education Coordinators
Meeting; Loma Linda University School of Medicine, Loma Linda, CA, Sep-2018
“The Great APE: the Annual Program Evaluation and Your PEC”, 2015 Southern California Faculty Development Day; Southern
California Permanente Group, Los Angeles, CA, Sep-2015
“Applying Milestones to Program Processes”, 2014 Academic Internal Medicine Week; Alliance for Academic Internal Medicine,
Washington, D.C., Sep-2014
“Budgeting: Doing More with Less”, Association of Program Directors in Internal Medicine Spring Conference; Alliance for Academic
Internal Medicine, Nashville, TN, Apr-2014
“Making a Program Your Own”, Southern Group on Educational Affairs Annual Conference; Association of American Medical
Colleges; Savannah, GA, Apr-2013

PROFESSIONAL ASSOCIATIONS
 Chair of Membership, National Steering Committee for the Association of Coordinators in Urologic Education, 2017-present
 Member, Society for Academic Urologists, 2017-present
 Member, Coordinator Mentoring Task Force, Loma Linda University, 2017-present
 Evaluator, Outcomes Committee for Training Administrators in Graduate Medical Education, 2017 assessment season
 Member, Alliance for Academic Internal Medicine, 2008 – 2017
 Member, Faculty Development Committee, Kaiser Permanente Southern California, 2014 – 2017
 Member, Graduate Medical Education Committee, Kaiser Permanente Southern California, 2014 – 2017
 Member, Process Improvement and Research Committee, Kaiser Permanente Fontana Medical Center, 2014-2017
 Member, Clerkship Directors in Internal Medicine Position Paper Task Force, 2014-2015
 Vice-Chair, Association of Program Directors in Internal Medicine, Program Administrators Member Services, 2012-2014

COMMUNITY INVOLVEMENT
 Member, Cloverdale Elementary School Site Council Budget Oversight Committee, 2004-2008 and 2009-2012
 Chair, Cloverdale Elementary School Site Council Budget Oversight Committee, 2006-2007 and 2011-2012
 Adjutant, Inland Young Marines of the Marine Corps League, 2011-2013
 Community Liaison, Senior Project/Oral Boards Initiative, Valley View High School, 2001-2013
 Member and Vice-Chair, Valley View High School Site Council Budget Oversight Committee, 2011-2012