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2 Start up

The best way to work

Working too hard?

1 Look
describing a typical day

at the pictures of the products and read what their inventors say. Discuss with a partner
what you think their products are and why they are unique.

Image being Image being

researched researched

My name’s Arnold du Toit, and I founded a company called My name’s Emma-Jayne Parkes. I met my business
Drive Daddy when I was 21 years old, after studying partner when I was studying Product Design and
Design Engineering at university. Then I did a Masters Development at college, and that’s when I came up with
Degree, which teaches you to run your own business, and the idea of 2
which 3
. We
that’s when this concept turned into our first product – started our company, Squid London, and we tested the
it’s the world’s first ever 1
, and it took two market with just 100 4
, and, fortunately, we
years to bring it to market. We use social media a lot to had a fantastic response, and sold out in 11 days. Then we
communicate our brand, and now we’re taking it around started looking for clients who were interested in placing
the world. large orders. Now we’re adding to our product range.

2 2.1 Listen and complete the texts.

Listening 3 the2.2keyListen to Arnold talking about his typical day and look at his timeline. Then complete
on the left with the symbols from the timeline.

get up / go to bed
desk work
out-of-the-office work
other activities
free time
v food / drink 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12
meetings A.M. P.M.

4 Listen again, and note down food/drink details above Arnold’s timeline.
Working too hard? 2
5 when
2.3 Look at Emma-Jayne’s typical timeline, showing when her day starts and finishes, and
she’s working at her desk. Listen to Emma-Jayne talking about her typical day.
Complete the rest of the timeline with symbols for free time, out of office and other activities.

4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12
A.M. P.M.

6 Compare your answers with a partner. Then listen again and note down food/drink details
above the symbols on Emma-Jayne’s timeline.

7 Would you enjoy Arnold or Emma-Jayne’s lifestyle? Why/Why not? Tell your partner.
Vocabulary 8 Complete the phrases with the verbs in the box. The check your answers against audioscript
2.2 and 2.3 on page 119.

check deal with get get together with go for go to grab return set sort out
1 my alarm for 7.00 6 other entrepeneurs
2 emails 7 a drink
3 phone calls 8 eight hours’ sleep
4 something to eat 9 orders
5 networking events 10 emails

9 Complete a similar timeline for your typical day. Explain your timeline to your partner,
including some of the vocabulary from 8
. Draw your partner’s timeline as you listen,
and note any details. How similar are your days?

Grammar q Complete the sentences in the questionnaire with a, the or — (= no article). Look at the
Grammar Reference on page 110 for help.

Are you working too hard?

1 people tell me I work too hard.
2 I sometimes think I’m workaholic.
3 I often take work home with me.
4 I sometimes go to office when I’m ill.
5 culture at my office is to work late.
6 I don’t have energy to do anything in evenings.
7 I don’t have time for hobby.
8 I sometimes lie in bed at night, thinking about work.
9 In my job, I have to work late when there is deadline.
10 I don’t move much from my workstation during day.
11 I can’t remember the last time I took time off to do something fun.
12 I find it hard to relax and just do nothing, even when I’m away on holiday.

Speaking w Complete the questionnaire in q about yourself. Write T (true) or F (false) in the boxes.
e Compare your answers with a partner and discuss whether either of you works too hard.
How efficient are you? talking about productivity words that are used before nouns

to do list

Start up 1 Complete tips 1–8 on ways to be as productive as possible at work with the verbs in
the box.

cross off do focus remember timetable take schedule in tackle

Arnold Emma-Jayne
1 Keep a calendar to timetable your work.
2 regular short breaks.
3 Don’t multitask – on one task at a time.
4 high-priority tasks first.
5 Set alarms to appointments.
6 time for uninterrupted work.
7 Make a to-do list and tasks as you do them.
8 regular exercise.

2 Work with a partner. Add two more tips in 1.

3 Which of the ten tips do you do? Which do you think you should you do?
Listening 4 productive
2.4 Listen to Arnold and Emma-Jayne from pages 12–13 talking about how they keep
at work. Tick the things in 1
each of them does.

Grammar 5 inRead Words before nouns on page 110 and complete the sentences from 4 with the words
the box.

all (x2) both each every most neither that (x2)

1 I put everything into the calendar app on my phone, no matter how small, and calendar’s
shared with the rest of the team ...
practice 2 ... so of them know where I am and what I’m doing 24/7.
3 we have a joint calendar … so of us know when the other person is free.
4 So, of us has our own schedule ...
5 Emails never stop coming in, and of us likes to leave them too long ...
6 I go to the gym for an hour days – way I can switch off for an hour.
7 I don’t like sitting at my desk day without a break, so hour I either go and
make a coffee, or go for a five-minute walk.

6 Look at audioscript 2.4 on page 119 and check your answers.

How efficient are you? 2
Reading 7 Read the article and put the sentences a–f
in paragraphs 1–6.
a Most of us would see procrastination
as a bad thing.
b Slow Workers tell this old story:
c Try this.
d In the short term, the human contact
will send you back to your desk with
a little more enthusiasm.
e But there is a growing movement
procrastinate – to delay doing
that takes a different approach.
something that you have to do
f So, how can this help productivity?

To get more work done – slow down and procrastinate

‘Time-saving’ inventions, from the steam engine to the typewriter to the smartphone, have in fact sped up
work to unimaginable speeds. Even by missing lunch and making ourselves available 24/7, it is impossible to
deal with all the emails and phone calls that just keep coming in, and the never-ending to-do list.

The Slow Movement, which evolved from However, Slow Work introduces the concept
a protest against the opening of a fast-food of ‘planned procrastination’ as a tool to boost
restaurant in the historic centre of Rome, believes effective work. The idea is not to make decisions
that in order to be more productive at work, we deliberately until the last possible moment, in
need to slow down. order to maximise thinking time. Recent research
has shown that top tennis players are the best not
The next time you have a question for a
because they move faster, but because they delay
colleague on the next floor, don’t just send them a
their decisions and make better choices.
quick email; instead, go and see them. Take your
time, have a friendly chat and enjoy the trip. 6
A farmworker was working cutting down
trees, but every day he cut down fewer. When
According to psychologist Dr Karin Wood,
the farmer asked him why, he said, ‘The axe isn’t
‘Slowing down gives you time to recover from
sharp any more, but I can’t stop to sharpen it – I’m
stress and keeps your body’s immune system
too busy cutting down trees.’
stronger, making you less likely to burn out early.’
Maybe the chat and the change of
environment, or even the fact of stopping work for
those few minutes, will let you see a problem from So give it a try. Slow down.
a different angle, and trigger a solution. How many Enjoy your work. Sharpen your axe.
good ideas have you had when you are completely
away from work, maybe jogging or in the shower?

8 Complete the sentences with a word or phrase from the text.

1 Most of us have a list of things we need to do.
2 A slower lifestyle is good for your , some doctors believe.
3 We tend to have more when we are not working.
4 If we give ourselves as much , as possible, we make better decisions.
5 The story suggests we are often to think about how effectively we are working.

Speaking 9 Discuss the questions with a partner.

• Do you think the advice in the article would work for you?
• How naturally well-organised are you?
• What habits do you have to help you keep productive?
• How do you stop procrastinating?
• What could you try to improve your productivity?

How have I done? giving effective feedback on work

Start up 1 Discuss the questions with a partner.

1 Read the quotes. Which one do you agree with most?
2 When did you last receive face-to-face feedback on your work? How did it make you feel?
3 When did you last have to give someone negative feedback? How did it make you feel?

I like criticism. It makes you strong. (LeBron James)

Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance or a stranger. (Frankl P. Jones)
To avoid criticism, do nothing, say nothing and be nothing. (Elbert Hubbard)

Reading 2 Read the text and answer the questions.

1 Which two benefits from A–G do you think are most important?
2 Which two pieces of information from H–M do you think are most interesting?

Performance reviews: good or bad?

A good performance review will ...
A ... improve the employee’s performance. H 87% of employees and managers believe that
performance reviews are neither useful nor
B ... detect and remove barriers to effective
I 55% of workers think that performance
reviews are not accurate.
J 24% of workers hate having their review more
than anything else.
K 30% of performance reviews result in
decreased employee performance.
L Neuroscience research
C ... prevent good employees leaving by has shown that negative
allowing them to express dissatisfaction. feedback causes actual
D ... focus people’s efforts in the right direction. physical pain to both the
person giving it and the
person receiving it.

M Psychologists say we
instinctively hate being
judged. We react as if
we are being attacked
and prepare to defend
E ... motivate people to ourselves. Any negative
work towards important goals. feedback is unlikely to
F ... help workers develop increase motivation.
the skills they need.
G ... celebrate people’s

3 Compare your answers with a partner and explain your choices.

How have I done? 2
Speaking 4 Discuss the questions in small groups.
1 If you had your own company, would you have annual employee performance reviews?
Why/ Why not?
2 What other ways of feedback do you think would be effective? Brainstorm ideas, then
choose the best three.

Functional 5 Work with a partner. Read the different ways of giving feedback 1–7 and discuss whether
language A or B is better in each case. Explain why.
1 A Your work has been great – just fantastic.
B I’ve been especially pleased with the way you’ve dealt with customers.
2 A You should set an alarm when you need to remember an appointment.
B I set an alarm when I need to remember an appointment. You might find that helpful, too.
3 A I’m concerned how much time you spend away from your desk, talking.
B I think you spend too much time socialising instead of working.
4 A I think your organisation has room for improvement. What are your thoughts?
B I think your organisation is, frankly, pretty poor.
5 A So, to summarise, we’re going to take the following steps to help you prioritise better ...
B So, to summarise, you haven’t prioritised well at all.
6 A You always arrive really late for meetings.
B You were ten minutes late for the meeting last Friday.
7 A Why did you forget the meeting with the customer last week?
B I understand you missed a meeting with a customer last week. What happened?

6 exercise.
2.5 Listen to Human Resources consultant Donna Webb explain her choices for the same
Note down the answers and the reasons she gives for them.

7 Using your own and Donna Webb’s answers in 5 and 6, work with your partner to write
three rules for giving feedback.

Speaking 8 Work with a partner. You need to give feedback (both positive and negative) to an assistant in
their review. Write two pieces of feedback which follow the rules you decided in , and one 7
which breaks the rules. Then, tell another pair your feedback. They have to identify the one
which breaks the rules.

Scenario: Downsizing

You started your own specialist sports
equipment company, XtremeLids with a partner
six years ago. You design and manufacture
extremely high-quality (and expensive!), state-
of-the-art helmets for professional cyclists,
skiers, skateboarders and other athletes. Times
have been hard recently, however, and your
business partner has decided to move on. Sales
are down and you badly need a new product
– and for that, you need new investment. You
can’t afford to keep all four of your highly-
talented employees, and have to let two go.
Out of the two you keep, one will be promoted
to run the company with you.

1 Read the situation above. You’re going to complete the table on page 19 with information
about the four employees. Work with a partner. Read about the four employees, and agree
what to write about each in the ‘positives’ column of the table.

Tomek Bereza Montse Vázquez Joseph Sissoko Fatima Alpay

ran his own very successful previously worked in quality won numerous awards has helped several startups
sales consultancy before control in a top engineering while studying Design and become successful with her
joining you four years ago. company, and handles that Engineering at university. He fundraising skills. Thanks to
His marketing skills have built essential aspect of your business. chose to join your company her, your company has
a large and loyal customer She also designed and runs because of his specialisation always found investors.
base. your award-winning website. in sports equipment.

2 2.6 Listen to your five voicemails and answer the questions.

Who is the message for/about? What’s the main message?


3 Compare your answers with your partner. Discuss what positive/negative qualities each
voicemail shows about the employee referred to. Note down the qualities in the table on page 19.

Downsizing 2
4 Read the emails and put any relevant information in the positives and negatives columns
in the table.

Hi Boss
It’s getting really hard to work in this office
with Montse around – she always seems
to start arguments with everyone! She’s
always telling Fatima that she doesn’t do
enough work. (Actually, I agree, but she Joseph, teh figurs on the spredsheet you sent
needs to be more tactful about how she mw are all wrong – again! Please plaese can
says it.) And she was shouting at Tomek you dobule-check them before sendinh!
this morning, telling him he talks too Fatimg
much (again – she’s not wrong!). All this
fighting is really affecting the atmosphere
in the office – should I say something to
Montse, or do you want to?
Joseph Hi Tomek
Could you do the quality control on the latest
helmets at the factory tomorrow morning,
please? We’re having a planning meeting, and
we want Montse to be involved because, as you
know, it’s a strong point of hers.
Thanks – don’t forget to complete the admin
this time!

5 Work with a partner. Look at page 97. Read the notes from the employees’ performance
reviews. Find clues about their positive and negative qualities and add them to the table.

6 Based on the information you have collected, decide with your partner who you will let
go, who you will keep, and who you will promote. For the two you keep, decide on a
two-point action plan to help them improve their weak points.

7 Share your decisions with the class.

8 Write an email to the person you promoted with news of your decision, and an
explanation of the action plan you have decided.

positives negatives keep? / let go? / action plan