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CGE203 SAP CoPilot An Overview

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CGE203 – SAP CoPilot An Overview PUBLIC

Speakers 2018

SAP TechEd Las Vegas

October 25, 2018

Eugen Winschel

SAP TechEd Barcelona

October 2325, 2018

Thomas Reiss

SAP TechEd Bangalore

November 2830, 2018

Rahul Choudhary

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Disclaimer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.

Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service

or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related

document, or to develop or release any functionality mentioned therein.

This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and

functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this

presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided

without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ material ly from

expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,

and they should not be relied upon in making purchasing decisions.

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SAP CoPilot The Digital Assistant and Bot Integration Hub for the Enterprise © 2018 SAP SE
SAP CoPilot
SAP CoPilot

The Digital Assistant and Bot Integration

Hub for the Enterprise

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Turn Conversations into Actions with SAP CoPilot

Get your work done with one intuitive conversational interface across all SAP applications and beyond.

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC * Planned
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
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* Planned Innovation

Conversational User Experience

Business Context Awareness

*

Self Learning

Cross Applications

  • Open and Extensible

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Demo

Demo SAP CoPilot in S/4HANA © 2018 SAP SE or an SAP affiliate company. All rights

SAP CoPilot in S/4HANA

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Demo

Demo SAP CoPilot in SuccessFactors © 2018 SAP SE or an SAP affiliate company. All rights

SAP CoPilot in SuccessFactors

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

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Demo

Demo SAP CoPilot for Mobile © 2018 SAP SE or an SAP affiliate company. All rights

SAP CoPilot for Mobile

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SAP CoPilot the Bot Integration Hub for the Enterprise

SAP CoPilot the Bot Integration Hub for the Enterprise … SAP CoPilot Other Existing Bots Applications

SAP CoPilot the Bot Integration Hub for the Enterprise … SAP CoPilot Other Existing Bots Applications
SAP CoPilot the Bot Integration Hub for the Enterprise … SAP CoPilot Other Existing Bots Applications

SAP CoPilot

Other Existing Bots Applications
Other
Existing Bots
Applications

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

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* Planned Innovation

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Demo

Demo SAP CoPilot in Slack © 2018 SAP SE or an SAP affiliate company. All rights

SAP CoPilot in Slack

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

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Demo

Demo SAP CoPilot in MS Teams © 2018 SAP SE or an SAP affiliate company. All

SAP CoPilot in MS Teams

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Extend CoPilot:

Enable natural language interaction for

enterprise applications at scale

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Two approaches to build CoPilot skills: Pattern-based and Free-style

Where do I

consume Skills?

SAP CoPilot Skills built with Pattern-based approach Skills built with Free-style approach OData
SAP CoPilot
Skills built with Pattern-based
approach
Skills built with Free-style
approach
OData
Planned: GraphQL, others .. Where do I build Skills? SAP CoPilot Skill Builder 2019 & beyond*
Planned: GraphQL, others ..
Where do I
build Skills?
SAP CoPilot Skill Builder
2019 & beyond*
SAP IBP
Backend
SAP C/4HANA
SAP Leonardo IoT Bridge
SAP Ariba
System
SAP Concur
SAP Fieldglass
Any OData backend …
and more …

SAP

Conversational AI

Two approaches to build CoPilot skills: Pattern-based and Free-style Where do I consume Skills? SAP CoPilot

Other Bot Building Frameworks*

Third Party
Third Party

Any backend

Any backend

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* Planned Innovation

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Demo

Demo SAP CoPilot Skill Builder © 2018 SAP SE or an SAP affiliate company. All rights

SAP CoPilot Skill Builder

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

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SAP CoPilot and SAP Conversational AI

are highly complementary

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SAP Conversational AI & SAP CoPilot complement each other

SAP Conversational AI & SAP CoPilot complement each other SAP CoPilot SAP CoPilot is the Digital

SAP CoPilot

SAP CoPilot is the Digital Assistant and Bot Integration Hub for the Enterprise.

It enables natural language interaction with

enterprise systems and integrates enterprise bots.

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SAP Conversational AI

SAP Conversational AI (former Recast.AI) is the collaborative platform to build, train, deploy, and monitor intelligent bots.

It enables custom dialogs with machine learning-based

natural language understanding.

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Employee focused Digital Assistant and Consumer Facing Chatbots

Employee focused Digital Assistant and Consumer Facing Chatbots Employee Increase the productivity for your employees with

Employee

Increase the productivity for your employees with SAP CoPilot.

Enterprise Channels
Enterprise Channels

Employee focused Digital Assistant and Consumer Facing Chatbots Employee Increase the productivity for your employees with

SAP CoPilot

Digital Assistant and Bot Integration Hub

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

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Employee focused Digital Assistant and Consumer Facing Chatbots Employee Increase the productivity for your employees with

Consumer

Increase consumer satisfaction with

chatbots built with SAP Conversational AI.

Consumer Channels

Consumer Channels …

Employee focused Digital Assistant and Consumer Facing Chatbots Employee Increase the productivity for your employees with

SAP Conversational AI

Chatbots

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SAP CoPilot and SAP Conversational AI work together

SAP CoPilot and SAP Conversational AI work together Employee Enterprise Channels … SAP CoPilot Digital Assistant

Employee

Enterprise Channels

Enterprise Channels …

SAP CoPilot

Digital Assistant and Bot Integration Hub

CoPilot Skills based on pattern-based services (OData, REST…) SAP IBP SAP Leonardo IoT Bridge
CoPilot Skills based on
pattern-based services
(OData, REST…)
SAP IBP
SAP Leonardo IoT Bridge
SAP Conversational AI Chatbots Non-SAP Systems
SAP
Conversational AI
Chatbots
Non-SAP Systems

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Demo

Demo SAP CoPilot with CAI Bot Integration © 2018 SAP SE or an SAP affiliate company.

SAP CoPilot with CAI Bot Integration

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SAP CoPilot:

Availability & Roadmap

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Where is CoPilot available?

Channels:

Native in:

 

S/4HANA Cloud,

S/4HANA on-premise

SuccessFactors (1808 Beta)

Fiori Cloud Launchpad (1902)

iOS

Android (1905)

Slack (1808 Beta)

MS Teams (1902)

any web application (1811)

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Backend Systems:

S/4HANA Cloud S/4HANA on-premise SuccessFactors (1808 Beta) Other SAP applications (2019 & beyond)

C/4HANA

Ariba

Concur

Fieldglass

etc.

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SAP CoPilot Roadmap

For the most recent roadmap, visit:

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SAP TechEd online / SAP Community

Access replays of:

  • Keynotes

  • SAP TechEd live interviews

  • Selected lecture sessions

Continue your SAP TechEd discussion after the event within SAP Community:

  • Read and reply to blog posts

  • Ask your questions

  • Join conversations

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SAP TechEd online / SAP Community Access replays of: ▪ Keynotes ▪ SAP TechEd live interviewshttp://sapteched.com/online Continue your SAP TechEd discussion after the event within SAP Community : ▪ Read and reply to blog posts ▪ Ask your questions ▪ Join conversations sap.com/community See all SAP TechEd blog posts © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 24 " id="pdf-obj-23-42" src="pdf-obj-23-42.jpg">

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Further information

Further information Related SAP TechEd learning journeys Related SAP TechEd sessions CNA383 – SAP CoPilot aswww.sap.com/community SAP products: http://www.sap.com/copilot SAP training and certification opportunities www.sap.com/education © 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 25 " id="pdf-obj-24-4" src="pdf-obj-24-4.jpg">

Related SAP TechEd learning journeys

Related SAP TechEd sessions

CNA383 SAP CoPilot as a Bot Integration Hub Hands-On Workshop (2hr) CGE632 How to Build Your Own Skills for SAP CoPilot CodeJam mini-editions (1hr) CGE857 SAP CoPilot: Road Map for Your Digital Assistant and Conversational UI Road Map Session (30min) CGE223 Insights from The Weather Company in SAP CoPilot for Intelligent Planning Lecture (1hr) LT143 Conversational UX and Chatbots: SAP CoPilot and Recast.AI Lightning Talks (30min)

Public SAP Web sites

SAP training and certification opportunities

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Thanks for attending this session. Feedback Please complete your session evaluation for CGE203 . © 2018

Thanks for attending this session.

Thanks for attending this session. Feedback Please complete your session evaluation for CGE203 . © 2018
Thanks for attending this session. Feedback Please complete your session evaluation for CGE203 . © 2018

Feedback

Please complete your session evaluation for CGE203.

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

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Contact for further topic inquiries

Eugen Winschel

Global Vice President

Head of Product Management SAP CoPilot

SAP SE e.winschel@sap.com

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Follow us <a href=www.sap.com /contactsap © 2018 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they should not be relied upon in making purchasing decisions. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies. See www.sap.com/copyright for additional trademark information and notices. " id="pdf-obj-26-4" src="pdf-obj-26-4.jpg">

© 2018 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of

SAP SE or an SAP affiliate company.

The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or

warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional

warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they should not be relied upon in making purchasing decisions.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered

trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names

mentioned are the trademarks of their respective companies. See www.sap.com/copyright for additional trademark information and notices.

Follow us <a href=www.sap.com /contactsap © 2018 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they should not be relied upon in making purchasing decisions. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies. See www.sap.com/copyright for additional trademark information and notices. " id="pdf-obj-26-36" src="pdf-obj-26-36.jpg">