This action might not be possible to undo. Are you sure you want to continue?
A n a l y t i c s
R e p o r t
This year’s InformationWeek 500 companies are refocusing their IT efforts on innovation and growth, often after deep cuts during the downturn.
By InformationWeek Staff
Report ID: R1460910
A n a l y t i c s . I n f o r m a t i o n We e k . c o m
A n a l y t i c s
R e p o r t
CO NTENT S
2 September 2010
Research Synopsis The Growth Imperative The Vanguard Group InterContinental Hotels Colgate-Palmolive Merck University of Pittsburgh Medical Center 20 Great Ideas to Steal Top 250 Innovators Masters of Technology Know Your Neighbors Government Innovators State & Local Government
14 19 22 26 29 33 44 51 53 57 61
Industries 64 Banking & Financial Services 65 66 67 68 69 71 72 Consulting & Business Services Energy & Utilities Healthcare & Medical Insurance Information Technology Logistics & Transportation Manufacturers Look to Cut Costs
© 2010 InformationWeek, Reproduction Prohibited
A n a l y t i c s . I n f o r m a t i o n We e k . c o m
A n a l y t i c s
R e p o r t
CO NTENT S
3 September 2010
Figure 1: Innovation Plans Figure 2: Technology Initiatives That Improved Company Productivity Figure 3: New Web Technologies: 2010 vs. 2009 Figure 4: New Web Technologies Figure 5: Innovation Plans: 2010 vs. 2009 Figure 6: Global IT Strategies Figure 7: Global IT Strategies: 2010 vs.2009 Figure 8: Technology Initiatives That Improved Company Productivity Figure 9: Technology Initiatives That Improved Company Productivity: 2010 vs. 2009 Figure 10: IT-Driven Patents and Copyrights Figure 11: IT-Driven Patents and Copyrights: 2010 vs. 2009 Figure 12: IT Adding Value Back to the Business Figure 13: Reporting Structure for CIO Figure 14: Reporting Structure for CIO: 2010 vs. 2009 Figure 15: CIO Areas of Responsibility Outside of IT Figure 16: CIO Areas of Responsibility Outside of IT: 2010 vs. 2009 Figure 17: CIO Involvement with New Product Development Figure 18: CIO Involvement with New Product Development: 2010 vs. 2009 Figure 19: IT Budget Allocation Figure 20: IT Budget Allocation: 2010 vs. 2009 Figure 21: IT Budget Trend Figure 22: Industry Figure 23: Public vs. Private
10 11 70 73 74 75 76 77 78 78 79 79
80 81 82 83 83 84 84 85 86 97
© 2010 InformationWeek, Reproduction Prohibited
InformationWeek A n a l y t i c s . 2009 Figure 26: InformationWeek 500 Spending Overview Figure 27: Top 100: Innovation Plans Figure 28: Top 100: New Web Technologies Figure 29: Top 100: Global IT Strategies Figure 30: Top 100: Technology Initiatives That Improved Company Productivity Figure 31: Top 100: IT-Driven Patents And Copyrights Figure 32: Top 100: Reporting Structure For CIO Figure 33: Top 100: CIO Areas Of Responsibility Outside Of IT Figure 34: Top 100: It Adding Value Back To The Business Figure 35: Top 100: CIO Involvement With New Product Development Figure 38: Top 100: IT Budget Allocation Figure 37: Top 100: IT Spending Expectations Figure 38: Top 100: Spending Overview T A B L E O F © 2010 InformationWeek. c o m A n a l y t i c s R e p o r t CO NTENT S 4 September 2010 87 88 88 89 90 91 92 93 93 94 95 95 96 96 97 Figure 24: IT Spending Expectations Figure 25: IT Spending Expectations: 2010 vs. I n f o r m a t i o n We e k . Reproduction Prohibited .
Reproduction Prohibited .analytics.com. write to managing director Art Wittmann at awittmann@techweb. c o m A n a l y t i c s R e p o r t Research Synopsis 5 September 2010 Survey Name: 2010 InformationWeek 500 Survey Date: December 2009 to April 2010 Region: United States Number of Respondents: 500 Methodology: To be ranked in the InformationWeek 500. The process includes quantitative and qualitative assessments of business tech innovation. business and technology assessment and planning tools. The data is aggregated for all 500 companies and by industry.com. individual company data isn’t disclosed without permission.com and research managing editor Heather Vallis at hvallis@techweb. Completed applications are reviewed by a panel of InformationWeek editors. executive editor Lorna Garey at lgarey@techweb. Send questions pertaining to the process to iw500@techweb. Find all of our reports at www. If you’d like to contact us.informationweek.com. I n f o r m a t i o n We e k . companies with revenue of $250 million or more must complete a rigorous application on their technology strategies. © 2010 InformationWeek.com/iw500. and technology adoption best practices gleaned from experience. please visit the InformationWeek 500 Resource Center at informationweek. ABOUT US | InformationWeek Analytics’ experienced analysts arm business technology decision-makers with real-world perspective based on a combination of qualitative and quantitative research. who determine the ranking.com. For more information.InformationWeek A n a l y t i c s .
IT organizations are having to help employees interact in entirely new ways with the outside world. blogs. Reproduction Prohibited . cut mind-set of a year ago.InformationWeek Analytics. So in just two years. Which leads us back to those wikis. As they do. cut. that figure shot up to 72%. This year. and partners. Back in 2008. just 42% of InformationWeek 500 companies used wikis. It’s not the cut. suppliers. in one of the most dramatic one-year moves we’ve ever seen in our InformationWeek 500 data. only around one-third used wikis and blogs for external collaboration. Budgets have loosened a bit as companies try to thrash their way out of a moribund economy. particularly with customers.InformationWeek. September 2010 © 2010 InformationWeek. according to our exhaustive InformationWeek 500 research. And the fact that it has says a whole lot about the new pressures business technology organizations are under. who themselves are figuring out what kind of social networking they want to do. A year ago.com A n a l y t i c s R e p o r t T 6 he wiki has left the building. this kind of collaboration outside the firewall has gone from the early adopter realm to darn near table stakes. or social networking to reach out to customers.
for a limited time.com/500/ preregister. Applications are reviewed by a panel of InformationWeek editors.com A n a l y t i c s R e p o r t Analytics is another screaming IT priority.The data is aggregated across all InformationWeek 500 companies and by industry.in- dividual company data isn’t disclosed without permission. The apps. The best analytics work is happening when business units and IT teams blur. so that when they meet with a doctor they don’t have to think “How long How The InformationWeek 500 Are Selected N 7 ow in its 22nd year. visit the Resource Center at informationweek.can be downloaded free. who determine the final ranking. You can send questions to iw500@techweb. so that the work focuses on goals that move the sales or profit needle. it was just this kind of effort—headed by the CIO— that led it to analyze its emergency room data to identify ER “frequent fliers. which Merck doesn’t even put its name on. Group Health Cooperative of South Central Wisconsin. let patients track varying symptoms and vitals.2 million in costs by visiting the ER more than six times a year.com) September 2010 © 2010 InformationWeek.InformationWeek Analytics. what with 1 billion iPhone apps already downloaded. The 2011 InformationWeek 500 application period opens in January. Educating those patients on lower-cost options cut those costs 20%.which includes all the aggregated data from the survey. companies with revenue of $250 million or more must complete a rigorous application on their technology strategies.” It found that just 92 patients rang up $2.You can pre-register at informationweek. To be ranked. —Heather Vallis (hvallis@techweb. for example. lets patients record side effects as they feel them. IChemoDiary.com/iw500. We didn’t ask if they’re doing mobile development for other goals—like reaching customers—but the low level for internal use suggests that mobile development isn’t yet booming. Reproduction Prohibited . For more information. Drugmaker Merck’s three highly practical iPhone apps show how mobility can change what companies do for customers. Mobility might seem like an obvious innovation hot spot. Fifty-three percent of InformationWeek 500 companies cite deploying business intelligence tools as a key initiative that improved productivity. But only 22% of InformationWeek 500 companies cite developing mobile applications as a way they’ve improved productivity this year (up from 15% last year). the InformationWeek 500 recognizes business technology teams that have made a demonstrable impact on the way their organizations do business.InformationWeek. The process is quantitative and qualitative. the thirdmost-often cited priority. The InformationWeek 500 Analytics report.com/analytics/2010/500.at informationweek.com. At one hospital network. and 36% cite getting BI to more employees more quickly as a key 2010 innovation plan.
InformationWeek InformationWeek Analytics. where it’s a no-brainer that you want to see what the community is saying about the PC before you buy it. who ran the company’s retail investor business before becoming CIO. balancing new possibilities and higher expectations against what’s really going to drive growth and improve the business. which is easing into social networking. though. the community isn’t very good at investing. home improvement retailer McCoy’s built a place on its Web site for independent contractors to post their profiles. It’s helping people who run company 401(k) plans interact with one another. “. But because Vanguard’s mission is to get people to resist their quick-twitch tendencies and invest for the long haul. But they don’t tell us how much.InformationWeek. requiring business technologists to thread between what’s possible and what works. It learned that customers look at outfits on the site. and they’re selling when they’re panicked. Individual investors can interact on parts of the site. the mutual fund giant and this year’s No. IT Must Know The Customer Bringing in any new customer-facing application is tricky.” The survey numbers tell us that companies. Wet Seal. it’s being careful about where and how it unleashes “community.” “It’s not like Amazon. That balancing act is a central theme to this Find more at informationweek.. as a whole.” says Vanguard CIO Paul Heller. They’re buying at the height of markets. en masse.com/500 : Learn about all 21 of the InformationWeek 500 industries : View interviews with CIOs of the top InformationWeek 500 companies : Download our 2010 InformationWeek 500 Analytics Report : Apply for next year’s InformationWeek 500 8 September 2010 © 2010 InformationWeek. a retailer of clothing for teenage girls. lets girls build and rate outfits on its social networking site. Candidly. and it took the gutsy step of letting them interact directly with McCoy’s customers. are pushing collaboration beyond the firewall. That’s where IT leadership takes over. Reproduction Prohibited . In the area of collaboration and social networking.com A n a l y t i c s R e p o r t did the nausea last after the last treatment?” The other two apps let people track migraine and diabetes stats. 1 company in the InformationWeek 500 ranking.. through moderated online discussions. Then there’s Vanguard Group. but those outfits really go viral only when girls post them to their Facebook pages.
Reproduction Prohibited .InformationWeek.com A n a l y t i c s R e p o r t year’s InformationWeek 500. “We could grow by grabbing market share from Figure 1 Innovation Plans From the list below. Some 40% of InformationWeek 500 companies expect to drive new IT-led products or services as part of their innovation plans. please select the top ways in which your company plans to innovate with technology in 2010. whose IT organization has started selling a software-as-a-service app to the company’s customers to help automate inventory tracking. Make business processes more efficient 54% Introduce new IT-led products/services for our customers 40% Get better business intelligence to more employees. don’t worry quite as much about cost cutting. Consider Mansfield Oil. as companies embrace new growth opportunities. but still fret about the uncertain economy. an oil and gas distribution company.InformationWeek Analytics. more quickly 36% Lower IT costs/business costs 36% Improve Web operations/customer experience 34% Improve customer service 26% Engage customers in new ways 24% Create a new business model/revenue stream for the company 17% Pursue new global opportunities 14% Improve interaction with partners and suppliers 13% Move organization toward an eco-friendly IT environment 5% Note: Three responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives 9 R1460910_IW500_chart 1 September 2010 © 2010 InformationWeek.
VoIP. social networking. Google applications) 6% Note: Three responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 7 10 September 2010 © 2010 InformationWeek.InformationWeek Analytics.g.” Twenty-five percent of InformationWeek 500 CIOs have a formal responsibility for innovation. That’s up notably from 16% a year ago. Reproduction Prohibited . videoconferencing. Figure 2 Technology Initiatives That Improved Company Productivity Which of the following are the most effective steps managers in your organization have made in the past 12 months to raise company productivity? Deployed new types of collaboration software (Microsoft’s SharePoint or other) 59% Deployed business intelligence tools 53% Deployed unified communications (single solution providing e-mail. “But is that the business we want to be in? No. Twenty-seven percent are officially responsible for business process improvement.com A n a l y t i c s R e p o r t competitors.InformationWeek..g..0 technologies (e. We want to open new revenue streams. and presence) 30% Increased support for telecommuting and remote workers 25% Deployed videoconferencing 23% Encouraged workers to use Web 2. in addition to their IT jobs. online applications) 23% Deployed desktop virtualization infrastructure 22% Developed mobile applications 22% Distributed smartphones 16% Modeled business processes using CASE (computer-aided software engineering) or related tool 7% Adopted online collaboration tools (e.” CIO Doug Haugh says. IM.
Reproduction Prohibited . spreadsheets.g. compute. the budget hatchet isn’t hanging over IT like it was in 2009.com A n a l y t i c s R e p o r t Budget Breathing Room Without a doubt. And only 20% expect their IT budget to decrease. enterprise content. More than half of InformationWeek 500 companies (57%) expect IT spending this year to exceed last year’s budget. Google App Engine) 17% N/A Note: Multiple responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 4 11 September 2010 © 2010 InformationWeek. 2009 Which new Web technologies are being adopted by your company? 2010 2009 We’re using software as a service 75% 61% We’re using wikis.InformationWeek Analytics.InformationWeek. or social networking tools for external collaboration 72% 42% We’re using hosted collaborative applications (e. or other cloud computing services 50% 37% We’re creating mashups that combine Web.g. compared with 42% in 2009. blogs.. calendaring. up from just 37% expecting an increase in 2009. Microsoft Windows Azure.. and applications in new ways 48% 42% Employees are encouraged to use consumer-oriented online applications they find useful 27% 25% We’re using GPS-enabled or location-aware Web applications 25% N/A We’re using platform as a service (e. document management) 55% 62% We’re using storage. Figure 3 New Web Technologies: 2010 vs.
this year doesn’t even return to the optimism companies had in 2008. Nearly half (49%) of InformationWeek 500 companies make global support and development part of most IT staffers’ regular jobs. Reproduction Prohibited . Information security.InformationWeek Analytics. layoffs. Fifty-eight percent of InformationWeek 500 companies do some form of IT outsourcing outside the U. Offshore outsourcing follows the pattern it has in recent years—it’s plateaued.InformationWeek. up from 42% a year ago.com A n a l y t i c s R e p o r t Still. What’s Not A Priority What’s dead in terms of priorities—or at least on life support? Green IT. companies talk a great “sustainability” game. points to breathing room on budgets. desktop virtualization is one emerging technology that looks to be getting some pickup—22% of companies have deployed it. Yet IT’s global role looks to be mostly in support. Not that green IT’s ever been a chart topper—last year 8% cited it. (For more on outsourcing. has cooled off. How else to explain the paltry 5% who cite a more “eco-friendly IT environment” as a top 2010 innovation effort. Forty-four percent are integrating more IT workers into global business processes. that’s all pretty eco-friendly. a year marked by budget cuts. compared with 47% last year. 83. just 36% say by lowering costs. too. and to use less power. when 62% thought their IT budgets would increase. Turns out. It’s just that IT teams tend to come at green IT through the cost-cutting door. even if it’s not the goal. for starters. up from 13% a year ago. In fact. After the clobbering of 2009. not outsourcing. Asked how they’ll innovate in 2010. nearly identical to last year’s findings. and pay freezes. see p. They’re consolidating data centers to avoid building a new one. but it’s focused on employees. Just 14% cite “pursue new global opportunities” among their 2010 innovation plans. very 12 September 2010 © 2010 InformationWeek. But in the innovation essays of IW 500 companies.S. In terms of what companies are spending on. once a hotbed of business technology innovation. up from 38% last year. to buy fewer servers. Companies aren’t opposed to green IT.) There is a slight uptick in the globalization of IT. such as purchasing and supply chains. Not that it’s less important—not by any stretch. That. perhaps IT teams are feeling cautious.
This tension is everyday life for InformationWeek 500 IT leaders. That consumer-to-business dynamic helps explain why 59% of IW 500 companies have deployed new collaboration software in the past 12 months to improve productivity. and information to employees that’s as powerful as what they have in their off-duty lives.com) is editor of InformationWeek. Reproduction Prohibited . for instance.com A n a l y t i c s R e p o r t few wrote about their security initiatives. as they try to let employees be more open and collaborative than ever with customers and colleagues. from e-mail to ERP to CRM. They’re driving for growth. trusting them to head onto Facebook and Twitter and Google collaboration apps if that’s what they need to do their jobs? Not even close. One of the latest innovations it’s piloting is voice biometrics.InformationWeek Analytics. 13 September 2010 © 2010 InformationWeek. Chris Murphy (cjmurphy@techweb. employees are getting mighty demanding as well. or fear.InformationWeek. you expect to be able to search your colleagues’ profiles for someone with search engine marketing experience. makes the company consider security among the two or three areas where it wants to be leading edge. Real estate company CenterPoint. though. But lately. So if Facebook lets you know where your 8th grade locker buddy now works (whether you care or not). while staying secure and compliant and within budget. and actively making the case for new ways that IT can spur revenue and boost profits. created an add-in to make Microsoft Outlook the access point for all employee apps. Only 27% of IW 500 companies encourage employees to use consumer-oriented apps they find useful. But the best IT teams don’t let their ambitions be hamstrung. mobility. doesn’t take that view—something about holding $1. Vanguard.4 trillion in other people’s assets. be it by tradition. The pressure is on IT teams to deliver collaboration. and the associated personal information. Perhaps that’s a sign that IT thinks it’s getting information security under control and not reacting to every vulnerability and bug. a notable shift from a few years ago. Those Pesky Employees The customer is always right. So have companies taken the reins off employees. using a comparison to a customer’s recorded voice to replace a signature guarantee for some transactions. and connect with that person. such as a name change. or even budgets.
com A n a l y t i c s R e p o r t THE VANGUARD GROUP Vanguard’s Innovation Plan How do you get to work on the most interesting tech projects at Vanguard. volunteering has become one key piece of its innovation strategy.InformationWeek. It’s not a Google-like program. where engineers can set aside 20% of their time to pursue new ideas.InformationWeek Analytics. the mutual fund giant? You volunteer. [ 14 September 2010 CIO Heller wants IT with “wow” and relevance © 2010 InformationWeek. Reproduction Prohibited . Under CIO Paul Heller. Vanguard volunteers keep all their day-job responsibilities and log extra hours to work on more cutting-edge projects. Like most companies. without chasing every gee-whiz idea people come up with. Vanguard has wrestled with how to make innovation a part of its everyday culture.
Vanguard has more-formal channels for funding innovative IT projects that can pay their way. Then it created a formal innovation lab. While smartphones are commonplace. with marching orders to spot the latest emerging tech that 15 September 2010 © 2010 InformationWeek. “The first release was kind of on the house. For Vanguard.” Heller says. with the blessing and support of their bosses. Don’t we want to do it?’ We want to pave the way on the technology. which the retail investor division got without spending any of its budget. which it launched last year. three years out and say. it also serves as an informal vetting mechanism—almost like a startup trying to raise venture capital. who leads IT systems for the retail group and championed the mobile project. For employees. CIO Heller doesn’t hold the iPhone up as a mind-blowing innova“Disruptive technologies tion—hundreds of thousands of often manifest themselves iPhone apps were out when first in a small way—and then Vanguard came out with its own. and Vanguard customers weren’t clamoring for them. So a volunteer team created a first version. The volunteer effort tackles projects whose benefits likely are further out. so the first businessperson up who wants to do a rich Internet app doesn’t have to figure it out on their project.com. and get credit for it if it works. Vanguard wants to have mobile development skills and experience well ahead of customer demand. For decades. something they’ll risk only if they think those projects will pay off for the business.” services. We already see it on The New York Times or Amazon. No single business unit could justify building an iPhone app based on short-term ROI. “We can look two.InformationWeek Analytics. it was a fast follower. An example is Vanguard’s first iPhone app.InformationWeek. the volunteer plan lets them work on something they’re passionate about.com A n a l y t i c s R e p o r t The strategy has several advantages.” says Jeff Dowds. But very few were in financial —CEO Bill McNabb they explode. the number of people using the new app in a week is less than the number using the Web site in an hour. People are betting their time and reputations on volunteer projects. and well before an operating group can make a business case for such apps. “It’s applied R&D. One is keeping the cost down to pursue prototype-stage ideas. Reproduction Prohibited .” Vanguard has tried other approaches to IT innovation. ‘Rich Internet apps are going to happen.
Then in the early 1990s. Its job is to organize those ad hoc volunteer teams around a project and coach them through techniques such as agile software development sprints. not being a tech leader was one of its core principles. set the expectation that IT was inseparable from “the business. But until the volunteer effort was launched. Vanguard CEO John Bogle. Heller held multiple business positions. since it regularly moves people in and out of IT.” Heller says. “We try to be really connected to our business and clients. and now leads the company’s retail division.” Keeping IT in touch with business needs is easier at Vanguard than at a lot of other companies. part of its philosophy of being a low-cost provider. Reproduction Prohibited . Bogle’s successor as CEO. then led key business operations. after Brennan 16 September 2010 © 2010 InformationWeek. helped shape Vanguard’s early Web strategy. then worked a multiyear stint as an IT manager. the company’s founder and a legend in the mutual fund industry. became CIO. “Gately gets fired” became something of a catchphrase among the executive team. But the ad hoc teams do the work. “We had a little bit of a lull on the innovation side. Now Vanguard has just a five-person IT innovation group. Tim Buckley started in a business unit. As Vanguard became an IT leader and innovator. But that work was too far removed from current business needs. John Brennan. In fact.com A n a l y t i c s R e p o r t could give an edge to the company. Bogle put the company on the path to embrace the latest IT to power its low-cost strategy. and has been CIO since 2006.” He made clear that business unit leaders couldn’t fob off IT failure—they were responsible for getting the needed technology. something was missing. Vanguard’s IT Evolution Vanguard didn’t always think technology leadership was important. gave a speech challenging employees to question the company’s sacred cows—including its tech fast-follower principle.” Vanguard CEO Bill McNabb says.InformationWeek.InformationWeek Analytics. “This isn’t innovation as in ‘Let’s be cool to show stuff off to our external clients. McNabb says he and Heller talk about always having some IT in the works that has a “wow” factor. Heller says.’ like doing retina scans.
relying on the Web. and he helped “shape a generation” of leaders’ thinking about IT.4 trillion in assets—and still has only about 12. McNabb says.000 employees. McNabb says Brennan did the same thing back when “no one could really put an ROI on the Web that mattered. “Disruptive technologies often manifest themselves first in a small way—and then they explode.com A n a l y t i c s R e p o r t explained that if.” DiStefano brought in Internet pioneers and futurists to preach the Web gospel. Thanks to the Web. (Gately had a long and successful Vanguard career.000 it did in 2000.) Vanguard doesn’t have branches. he allocated a couple of million dollars for an internal collaboration site that faced a tough battle in Vanguard’s formal technology review group.000 to 35. Jim Gately.000 logons.000 phone calls a day. has been the volunteering concept paired with the small innovation team that organizes ad hoc efforts.” Heller’s answer. Yet neither McNabb nor Heller was convinced Vanguard was doing enough to stay ahead of emerging tech. phone.000 employees. Today. with Brennan. For example. it takes only 25. it manages $1.InformationWeek. not other financial sites. which Vanguard calls “Dig” teams—for Distributed Innovation Group.InformationWeek Analytics. Vanguard had about $500 billion in assets and 12. he serves on the Vanguard Charitable Endowment board. But it has about 400. just as an example. The CEO’s answer is to set aside some budget for disruptive tech projects—the kind no one business unit can fund but that might make sense for everyone in the near future. it was the head of that unit. whom Vanguard leaders credit with bringing the company into the Internet age. providing what current CEO McNabb calls “tech enlightenment training. Now retired. after some experimenting. the institutional investor group couldn’t deliver because of an IT shortcoming. in 2002.) And then there was CIO Bob DiStefano. In 2000. Reproduction Prohibited . He pounded home the idea that investors would judge Vanguard. instead of the 100.com based on their experiences on leading Web sites like Amazon’s.” McNabb says. and mail to interact with customers. Among the innovation group’s key operating practices is that each Dig team needs a sponsor— a key manager to vouch for the project’s business value and be something of a “spiritual leader” 17 September 2010 © 2010 InformationWeek. (DiStefano died unexpectedly at the age of 52. who’d be held accountable.
“the one gap we have found is the personality. personable interaction within the strict regulatory environment financial companies face. so the organizers must be flexible. he’s looking around Vanguard to “find passionate communities where they’re struggling to collaborate. “There’s always an end state of when the innovation team will turn it over to IT for full support. The IT organization has been using what it calls the IT hub.” Social media is another looming challenge. SharePoint-based sites for informal collaboration. It’s building a prototype for a rich. Another is that every Dig project is different. contact center.0. Usually. depending on the goal and the people involved. For that. —Chris Murphy (cjmurphy@techweb. Instead. flexible infrastructure. security. who leads the five-person innovation group.InformationWeek. Web 2. But the retail group’s Dowds thinks they face another five years of developing for multiple platforms. and enterprise 2. who leads the social media effort. interactive mobile Web site. CRM.0. Vanguard thinks it has the right formula and practices for taking on these emerging technologies. says the challenges include meeting regulations such as record retention. mobile. While its Web site is a huge success. Rob Lake. For now. But count on this: If this system doesn’t deliver the tech the company needs.” says Amy Dobra.com A n a l y t i c s R e p o r t for the effort. And it’s experimenting with a mobile Web site in what’s essentially a mobile app container. but also getting the tools adopted. Vanguard will again be ready to evolve its IT innovation strategy. and about 10 do the bulk of the work.InformationWeek Analytics. with minimal programming for each specific platform. In mobility. Reproduction Prohibited . it has a Dig team working on a “build once” mobile strategy. What’s Ahead Vanguard’s IT teams have a lot of innovation in the pipeline. In addition to the ad hoc work.com) 18 September 2010 © 2010 InformationWeek.com. And this volunteer team won’t take its project to full-scale implementation. “Find the collaborative groups that need tools.” Lake says. about 15 to 20 people answer a call for volunteers. the culture of Vanguard is really hard to come through on Vanguard. marketing. One area is internal collaboration. Yet Vanguard’s wrestling with how to meet demand for quick. each of the innovation team members also is assigned one key area to research for opportunities: app dev.” CTO Carol Dow says. so it doesn’t have to build apps for every platform from iPhone to Android to BlackBerry. he isn’t wasting time trying to convince anyone they need a collaboration tool.
A Teradata database.” and customer loyalty is vital to growth in the hospitality —CIO Tom Conophy industry. BI Keys To Hotel Chain’s Growth All that Tom Conophy needs to do to show off the IT innovations of InterContinental Hotels Group is to take visitors next door. the company for which a subset of guests work. Every time a customer books a room. Conophy. and even slice and dice trends by. he says. watches a movie. which owns seven hotel chains. including Crowne Plaza. or uses the minibar. “I don’t know where the next big innovation is.InformationWeek Analytics. say. resembles what you might find in Silicon Valley.com A n a l y t i c s R e p o r t INTERCONTINENTAL HOTELS Search.InformationWeek. Holiday Inn. 25 TB and growing.302 hotels and 197. those are the only two rules that really apply. including detailed information on 43 million loyalty plan members. checks into a hotel. as well as touch-screen PCs that let guests do everything from check flights to search for nearby restaurants.” IHG’s IT lab. IHG’s CIO. Other dashboards track IHG’s performance on Expedia and other third-party travel sites. and InterContinental Hotels. encourages IT staffers at the company to experiment with new technologies because. Business travelers can take advantage of a smart whiteboard in the hotel’s conference area.431 rooms.” IHG.S. and IHG uses that data to. analyze leisure and business trends. the database gets updated. IHG is investing in business intelligence. look at what rate plans have the highest uptake. headquarters in Atlanta is one of IHG’s Crowne Plaza properties. with plans for another 1. with an open floor plan and free soft drinks. holds 200 million guest profiles. Conophy talks about making hotel guests “the center of our universe. Beside the company’s U. Revenue per available room—a key industry metric—is on the upswing again after declining during the global recession. and for it to be intuitive and rapid. “We don’t want to curtail their thinking. among other things. opened 439 hotels around the world last year. The hotel’s lobby has an airline flight board similar to those in airports. “As long as they don’t burn down a hotel or electrocute a guest. Mobility. Reproduction Prohibited .” 19 September 2010 © 2010 InformationWeek.” Conophy jokes. To keep guests coming back. Hotel guests “want powerful computing in their hands. which serves as a technology test bed. run targeted marketing campaigns.
It uses complex algorithms and business rules to optimize requests and queries. “People want powerful computing in their hands. adding that when BOSS is made available to the public on IHG’s Web site and on travel sites. as it’s called.” Conophy says.InformationWeek Analytics. Reproduction Prohibited .” Conophy says.503 hotels and 656. $772 million in revenue for the first half of 2010.431 rooms under development 132 hotels in operation in China. 30% of all IHG hotel room IHG By The Numbers searches will be moved to BOSS. The most robust BOSS usage is currently limited to IHG employees. 800-person IT organization 4. and $8. and 100% by the end of next year. so the company can publish ads to the Web that show its lowest room rate in a given market when someone searches for a hotel. “We expect our mobile business to grow exponentially. though the system has been integrated with Google. IHG’s senior VP of revenue and 20 September 2010 © 2010 InformationWeek. the company developed its own patent-pending search technology. IHG’s reservation system now gets about 30 million availability requests a day.5 million a month from mobile bookings—a 400% increase over last year. it will include GPS support and voice search. To support the workload.661 rooms in operation 1. BOSS gathers a swath of information on relevant hotels. When processing a query. and for it to be intuitive and rapid. BOSS. the Bottom-Up Optimum Search Strategy.9 billion with all franchises $200 million IT budget.InformationWeek. The company receives about $2. a rewards club member could search for a hotel in Atlanta in May for one to three nights. allowing for filters to be applied to the data.com A n a l y t i c s R e p o r t Souped-Up Search A reflection of the company’s growing business. with another 148 hotels under development $1 billion relaunch of Holiday Inn brand under way Untethered Concierge Mobility is another area of emphasis. says Bryson Koehler.” Experimentation is the name of the game in the mobile world. The same request in another hotel operator’s system might require multiple searches and hundreds of database calls. For example. By the end of this year. is a Java application that runs on an Oracle RAC database. IHG’s iPhone app is the most downloaded in the hotel industry. “Search is the killer app for us. and caching technology to speed up responses. and the system would do one call to the back-end system that would return appropriate matches. and the company recently added an Android app.302 hotels with 197.
” he says. but it was hard to do this for as many as two new hotels opening each day. and Marriott. With that technology. IHG recently began testing Apple iPads at InterContinental hotels to get concierge staff out from behind their desks and engage guests.com A n a l y t i c s R e p o r t guest technology. Testing of a mobile door-unlocking capability provided by startup OpenWays came out of IHG’s lab and went into Holiday Inns in Houston and Chicago in mid-August. “I couldn’t tell you exactly what our focus is going to be because it’s changing so rapidly. and in doing so you’ve got to have technologies supporting their stay. but they typically use its reservations and property management systems. under a concept IHG calls “Virtually Me.S. IHG spends a bit more than $200 million annually on IT. while IT personnel in franchise locations—which account for 95% of the company’s U. mobility increasingly factors into guests’ in-hotel experiences. In fact. IHG makes it easier for franchisees to adopt corporate-recommended tech via its “hotel in a box”—everything from hosted PBXs and servers to point-of-sale systems in one package.2% of revenue. Going forward. the hotel gives a guest a special number to punch in from her cell phone. or about 1.” That future is fast approaching.InformationWeek.” Hotel In A Box IHG’s 800-person IT organization works mostly from the Atlanta headquarters. which then emits a special sound that unlocks the door when the phone is placed against a receiver attached to the door lock.InformationWeek Analytics. Concierges will be able to push sightseeing itineraries to guests’ mobile devices. IHG partnered with IBM to provide that IT as a service. and guests will be able to transmit their preferences from their devices to the hotel before they check in. Says Conophy: “We want to endear our brands to guests so they come back. Franchise properties aren’t required to use IHG platforms.” says Gustaaf Schrils. “Hotels were asking us what to do. less than competitors Hilton. IHG’s VP of global technology for the Americas. Starwood. The hotel-in-a-box costs are 5% to 10% lower 21 September 2010 © 2010 InformationWeek. hotels—comprise a larger matrixed organization. Reproduction Prohibited . comparing mobility to the Internet of the 1990s. guests will be able to use their smartphones to check in and even unlock their rooms.
brands. Many consumer goods companies measure commercial investment in terms of “uplift”—the difference between what they actually sold and what they would have sold had they not run a particular campaign. where to install LED lighting. Reproduction Prohibited . and occupancy norms. Ajax cleanser. loss. Under the program. among other data. Colgate wanted deeper insight. Colgate is known for iconic brands such as Colgate toothpaste. Conophy estimates Green Engage could save IHG hotel operators as much as $400 million annually. and logistics programs. a Web-based pilot system developed with Harvard University. Nicholas Hoover (nhoover@techweb. hotel operators record monthly utilities usage. 22 September 2010 © 2010 InformationWeek. and ROI analysis down to individual products. Irish Spring soap.InformationWeek. state. Schrils says.InformationWeek Analytics. In another effort to cut costs (and its carbon footprint). Consistency also is the foundation of Colgate Business Planning. from manufacturing to financial performance. a business-IT initiative that has enabled the company to shift more than $100 million toward more profitable growth areas. special discounts. with profit. and customers (meaning major retailers). As a next step. It’s what consumers expect from everyday products such as toothpaste and soap.com A n a l y t i c s R e p o r t for hotel operators than a do-it-yourself approach. —J. and it’s what consumer packaged goods company ColgatePalmolive strives for in everything it does. IHG last year launched Green Engage. and the system tells them whether their properties are efficient based on city. the company will gather energy data using technology such as water flow readers. and then it makes recommendations—for example. CBP is about ensuring a consistent process and supporting technology for commercial investments: the funds are allocated for everything from rebates for retailers to promotional campaigns.com) COLGATE-PALMOLIVE Data Drives Colgate Investment Decisions Consistency.
Sales forecast accuracy also is measured against actual orders and shipments. and profitability of each campaign by customer. and regions. As investments are made. bottom-up plans to meet the overall goals for big retailers and customer groupings. Colgate’s more than 100 global subsidiaries took different approaches to measuring the success of commercial investment. postpromotion evaluations measure the cost. A proof-of-concept delivered in 2006 provided a foundation for promotionplanning procedures. retailers. Key account managers then build detailed. brands. Colgate relies on consistency: The company’s overall IT strategy is centered on using SAP software wherever it can.InformationWeek. Colgate gets “a demand signal that is based on approved plans. To develop a uniform methodology. so they get a demand signal that is based on approved plans. Promotional plans and execution have to be responsive to both the competition and ever-changing economic conditions. and here.” —CIO Tom Greene The CBP process starts with top-down.” ColgatePalmolive CIO Tom Greene says. Reproduction Prohibited . the company began by holding workshops around the globe to understand the processes and characteristics of a range of subsidiaries—some large and some small. “Plans are fed into our supply chain systems. but products don’t fly off the shelves without careful planning and execution in cooperation with major drugstores. Until the CBP project got under way five years ago. supermarket chains. 18-month brand and retail plans from corporate. Brand recognition certainly helps sell those goods. The 23 September 2010 © 2010 InformationWeek. uplift.com A n a l y t i c s R e p o r t and Palmolive dishwashing liquid. not salespeople’s aspirations.InformationWeek Analytics. too. as well as profit-and-loss and ROI measures. and mass merchants. not salespeople’s aspirations. Account managers can adjust their plans as they discover what’s working for particular salespeople. products. some in mature markets and some in developing countries. Investing Wisely The CBP process depends heavily on technology.
“Early on. So. Greene declined to give away what he called “trade secrets. Now deployed in 17 Colgate subsidiaries worldwide. the maturity of the CRM product wasn’t quite what we needed it to be. you don’t have 12 different people offering up 12 different “versions of the truth” during meetings. Colgate has learned many lessons about the profitability and performance of various commercial investments.0 user interfaces. including basic ROI and account-level P&L analysis.com A n a l y t i c s R e p o r t COLGATE’S CBP TIMELINE Proof of concept with standard SAP promotion-planning capabilities.0 user interface improvements. L 2010 Data:Colgate-Palmolive power of using a single application vendor is that everything is integrated. but we worked with SAP to evolve it into a robust commercial planning tool. When the process was first rolled out in Canada and Mexico in 2006. rolled out in Canada and Mexico. accuracy and consistency depend on the systems in which data happens to reside.000 customer planning groups accounting for about 60% of the company’s commercial investment spending. The CBP process is now used by more than 1. Productivity improvements support broad editing and copying of promotion plans. “With nonintegrated systems. ROI analysis by customer makes it clear which types of promotions are driving profitable growth and which aren’t. it was built on SAP promotion planning and sales and distribution functionality. “With SAP. buyingpattern analyses introduced. Reproduction Prohibited .” but it’s easy to 24 September 2010 © 2010 InformationWeek. Greene says. SAP has been involved in all phases of the CBP project. he says. CBP has been steadily enhanced.InformationWeek Analytics. most recently (in 2009) with SAP BusinessObjects dashboarding and what-if planning capabilities and SAP CRM 7.” As a result. Colgate has been able to reinvest $100 million into more profitable promotions. First production version. L 2008 2009 M Performance and usability enhanced with SAP BusinessObjects dashboards and SAP CRM 7. Subsidiary rollouts continue. with insight down to specific products.” he says. L 2006 2007 M Subsidiary rollouts begin with more advanced ROI and package-planning analysis.” Greene says.InformationWeek. the product masters and the customer groupings are all driven by the same master data.
The long-term goal is $300 million in savings that could be reinvested or dropped to the bottom line. The margin-driving. As an example.” Greene says. rebates.InformationWeek Analytics. Reproduction Prohibited . and we can also look at market-share changes based on Nielsen data. Units with a few large customers can develop deeper levels of promotional planning and analysis. —Doug Henschen (dhenschen@techweb. Greene says he’s gained a lot of valuable insight through his early involvement in the CBP project. Dedicated IT teams also support the process. Colgate avoided a cookie-cutter approach. technology-supported CBP process is just the sort of pairing he’s talking about. “You have to understand the technology. but with the latest BI and CRM improvements. some subsidiaries might have 100 or more key customers whereas others might have just four taking up 80% of commercial investment. “We know which subsidiaries are hitting their goals. every senior executive can see what happened [with net sales] globally.InformationWeek. The core process is immutable. but the most important thing to a CIO’s success is to understand the business so you can marry the two together.com) 25 September 2010 © 2010 InformationWeek.com A n a l y t i c s R e p o r t guess that changes to coupon levels and in-store displays or adjustments to discount thresholds. From the very beginning. and logistics allowances might be involved. and they can track how we’re doing against our monthly plan. “Every morning. That leaves a ways to go.” Colgate’s deployment experience and the latest BI and CRM upgrades have made it easier to accelerate the ongoing subsidiary-level rollouts and get CBP insight into the hands of employees. Colgate has next-day analytic visibility into performance bright spots and shortfalls. so any difficulties integrating required data or adapting to new interfaces can be resolved quickly.” he says. but subsidiaries can tweak 20% to 30% of the approach to match local market characteristics. A dedicated team of six marketing and supply chain executives reviews the use of the CBP process and counsels subsidiary-level managers.
InformationWeek Analytics. awareness.” says J. and behaviors. [ 26 September 2010 Scalet’s banking on the ubiquity of smartphones to empower patients © 2010 InformationWeek.InformationWeek. Merck also went right to the source—patients. and get access to important health information.com A n a l y t i c s R e p o r t MERCK Your Health? There’s An App For That Pharmaceutical giant Merck is bringing patient care into the age of smartphones. Scalet says. BlackBerry. to take a forward-looking view of health IT. unbranded applications—including iChemoDiary. Reproduction Prohibited . iManage Migraine. The company says it has had hundreds of thousands of downloads. The company commissioned a group within the IT organization. which is for people with Type II diabetes—are designed to help patients and caregivers track symptoms. Chris Scalet. the group looked at the challenges in the healthcare industry around education. The apps are available on a variety of mobile platforms. and Windows Mobile. Apple iPhone. implement treatment plans. These free. including Android. “We felt technology could play a huge role in streamlining healthcare and helping educate consumers around health and wellness. and Vree. Merck’s CIO and executive VP of global services. called Technology Innovation for Human Health. Working with key people from various Merck business units. The company has launched a series of mobile applications to help users manage ailments ranging from cancer to diabetes to migraines.
The group then moved to the iChemoDiary and iManage Migraine applications. Reproduction Prohibited . But that hasn’t stopped the company from embracing the cloud for applications it believes are appropriate to move outside the firewall. vomiting. sales. The first application developed was Vree. The iChemoDiary app helps cancer patients who are undergoing chemotherapy or radiation track symptoms and side effects.InformationWeek Analytics. People with type II diabetes and their caregivers can use the application to record essential health information.” says Steve Hoelper. and it can be difficult to track things in real time. —Andrew Conry-Murray The iManage Migraine app was requested by Merck’s customer advisers. or nurse. Merck’s Many IT Challenges and dizziness. migraine sufferers are generally female between the ages of 18 and 49 years—also an ideal demographic of smartphone users. compiling a record for when they next visit their doctors. Merck has to move carefully when turning over applications and data to a provider. such as blood glucose levels. Vree also can help users keep track of their medications and provide information around diet and exercise. Now it’s aggressively moving toward the private cloud—and cautiously evaluating public services.InformationWeek. and have data have a common set of data that serves as the “single version of the truth” to back it up. Eighteen months later. pronounced it was acquiring rival Schering-Plough for just over $41 viding a sort of personal billion in cash and stock. Chris Scalet is up to. which patients measure anywhere from once to five times a day by drawing blood and using a glucometer. According to Merck. a project lead in the Technology Innovation for Human Health group. The application can create graphs of eveloping apps isn’t all Merck CIO and executive VP of global services J. The goal is to how you feel. such as nausea. Patients can enter reads into the app. “When maceutical giants remains a huge challenge. and marketing organizations without disrupting customer service is high on Scalet’s agenda. Recognizing the growing popularity of smartphones and mobile devices. integrating the two pharanalytics system. Integrating the two comyou speak with a physician pany’s R&D. Scalet is cautious about the public cloud— as a highly regulated industry. something Scalet expects will yield results in D the realm of business analytics.” Hoelper says. you can discuss Merck is also rolling out a global ERP system from SAP. the group decided to see if a mobile application could help patients better manage their own care. The company already has virtualized a significant portion of its server and storage infrastructure. namely SaaS-based CRM and some specialized HR apps that run as a service. In March 2009. As with the 27 September 2010 © 2010 InformationWeek. supply chain. the drugmaker ansymptoms over time. they forget information. manufacturing. which has cut the time it takes to provision capacity from weeks to days.com A n a l y t i c s R e p o r t “We found that in speaking to patients. for the entire organization.
software developers. “One big challenge doctors have is keeping patients on therapy: taking medicine. such as iPhones 28 September 2010 © 2010 InformationWeek. the regulatory and technological framework simply doesn’t exist. Over the long term. Privacy of patient data is paramount. “The consumer retains control.com A n a l y t i c s R e p o r t other apps. they have the same goal: to improve patient outcomes. monitoring diets. At present.” says Jim Swanson. and they decide how to share it. “Diabetes is worldwide. the marketing department. “We think this is a great opportunity to make that happen. so the apps encrypt data stored on the mobile device using 128-bit asymmetric encryption. so it’s essential that patients stay on top of their health. and of course the legal department. doing exercise. “The plumbing needs to be laid first. “That’s where the industry is going and where value is going to be generated. and content can be easily distributed. however.” At present. it’s difficult for patients to get educated. we can’t connect to data stores in a cost-effective way. But you can give someone a cell phone. Health And Wealth While the three apps target different conditions.” Scalet says. It’s providing real-time access to medical reference materials like MerckMedicus and the Merck Manual Home and Professional editions.InformationWeek. “Until health information exchanges emerge.” Hoelper says. such as a physician’s or hospital’s electronic medical records system. iManage Migraine helps patients track symptoms so that they can provide moredetailed information to their physicians. Merck’s VP of IT and a project leader for the mobile applications. however. Treatments for these ailments can be complex and may have to be carried out over long periods of time.” he says.InformationWeek Analytics. “Take China—unless you’re in a city with a high level of healthcare. including a usability lab. “It’s their information.” Swanson says. Reproduction Prohibited . Merck expects such capabilities could be introduced. the mobile apps don’t have the ability to connect to other applications. the company is moving forward with other mobile apps. The effort involves multiple groups within the company.” Meantime. business analysts.” The company is looking at providing these applications in languages other than English. making them available to physicians via mobile devices.” A mobile application takes about three months to develop. according to Merck.
Case in point is the Coppertone MyUV Alert. a mobile application released this summer that lets users check the local UV index and offers sun care tips. According to Merck.com A n a l y t i c s R e p o r t and BlackBerrys.InformationWeek. being an early adopter of technology isn’t good enough. including reminders to apply sun block. Reproduction Prohibited . but also for sale to other healthcare providers [ 29 Drawbaugh (left) and Shrestha are pushing to commercialize more UPMC technology September 2010 © 2010 InformationWeek.InformationWeek Analytics. The application can also send Coppertone coupons to customers. the MyUV Alert was downloaded more than 20. The company says the MerckMedicus app was downloaded 4. the company also is experimenting with mobile apps that blend health information with not-so-subtle pitches for Merck products.500 times in the first two months it was available. While the disease-related apps are unbranded. —Andrew Conry-Murray UNIVERSITY OF PITTSBURGH MEDICAL CENTER Beyond Innovation At University of Pittsburgh Medical Center. UPMC’s culture is about innovation and entrepreneurship— developing and deploying technology-based products and services not only for internal use.000 times in the first two weeks of its release.
reduce costs. With 20 hospitals and 30 outpatient imagUPMC Innovation ing centers. and other clinicians access reports and imaging studies in any of the PACS and other imaging systems across the enterprise. UPMC has commercialized several IT-based innovations. Just in the last year. and a healthcare plan in western Pennsylvania. medical director of digital imaging informatics and a leader of SingleView. says Dr. each creating a silo of patient information. Having this information available has reduced considerably the number of unnecessary and redundant tests ordered for patients and kept patients from being exposed to unnecessary radiation. Google. a standards-based platform that pulls together the multiple picture archiving and communications systems. develop healthcare applications and technologies SingleView.000 radiologists. and boost the quality of care. It’s also reducing the number of disputes with payers over unneeded or redundant testing. Reproduction Prohibited . 400 doctor groups. used across the medical center’s facilities. Another recent UPMC innovation is SingleView.com A n a l y t i c s R e p o r t The medical center operates 20 hospitals. 30 September 2010 © 2010 InformationWeek.Web clinical decisionsupport tools to cancer doctors nationwide SingleView Enterprise. The system also makes previous images available to doctors for comparison.InformationWeek. lets the medical center’s 20. he says. doctors. developed by a small team of UPMC clinicians and IT staff two years ago. It has a decade-long history of developing tech innovations to improve processes. and Verizon Wireless. they know which tests have already been done on a patient before scheduling new ones. SmartRoom An ultrasoundbased location system that feeds information to staff and patients Via Oncology A wholly owned subsidiary that sells evidencebased. including Via Oncology.InformationWeek Analytics. Rasu Shrestha. or PACS. including IBM. That way. outpatient care facilities. Those tools were developed originally for UPMC’s doctors to treat cancer patients at any of its 38 therapy centers. both on its own and in partnership with vendors and other companies. UPMC has multiple imaging systems and archives. federated picture archiving and communications system that provides a unified view of patients’ medical imaging tests regardless of where they’re stored Center for Connected Medicine UPMC and 14 partners. a subsidiary whose Web decision-support tools help oncologists choose cancer treatments that are likely to produce the best outcomes and least complications for patients.
000 to 49. testing. UPMC’s Windows system engineers can now handle 159 servers each. are keeping an eye on SingleView. UPMC did this consolidation while growing: Its Windows environment grew 229% in terms of apps added and expanded. Sikora says.com A n a l y t i c s R e p o r t Other large integrated healthcare providers. with plenty of space to grow in the next five years. its Unix environment grew 238%. On the Unix side. UPMC launched a multimillion-dollar. That effort has saved UPMC at least $80 million over three years in capital and operating costs. Before the transformation. Department of Veterans Affairs. Included in that savings is $17 million to $20 million by reducing the number of Wintel servers from 1. Shrestha says.300 to 22 and Unix servers from 74 to 14. The data center went from 48 cabinets to two. how UPMC could position our private cloud for virtualization that we have in place and establish relationships with key partners on the public cloud. The virtualization and consolidation have CIO Dan Drawbaugh and CEO Jeffrey Romoff toying with new opportunities. up from 102 before the transformation. Sikora says. and clinical systems run. The Big Consolidation Five years ago. under which the medical center has virtualized and consolidated servers in its three largest data centers and built a private cloud. they deal with 49 servers apiece. networking. UPMC’s virtualized environment of Wintel and Unix servers.000. VP of IT transformation. according to an IDC evaluation.S. “We’re talking about public and private cloud computing.” in partnership with IBM. those Unix boxes are now logically partitioned into 500 servers.InformationWeek Analytics. SingleView also has “the makings of a health information exchange with a keen focus on radiology. including Kaiser Permanente and the U. and storage is where all production.” he says. though UPMC has yet to decide whether to take it commercial.” Drawbaugh says. up from 35. Sikora says. storage increased 685%. Besides being a useful image management tool. and the number of desktop users rose from 22. eight-year “IT transformation. says Paul Sikora. enterprise. UPMC expected to be out of space in two years.InformationWeek. UPMC has already started bringing to market new products and services related to its partner- 31 September 2010 © 2010 InformationWeek. Reproduction Prohibited .
the companies describe it as the largest investment to date from the $50 million joint development fund they created as part of the IT transformation partnership. UPMC also recently launched the Center for Connected Medicine. It also has created a technology development center. “It’s part of the DNA of UPMC that whatever you’re doing today you’re planning for improvement tomorrow. SmartRoom embeds ultrasound technology in badges worn by UPMC staffers. on new healthcare applications. including Google.InformationWeek Analytics. those two together have generated “multimillion dollars” and are profitable. a UPMC subsidiary that will market a location-based system developed by UPMC. IBM. Reproduction Prohibited . collaborating with more than a dozen tech companies. It’s what makes UPMC a healthcare industry standout. for which it’s recruiting 25 highlevel engineers to work on mobile healthcare and other applications.7 billion annual revenue is generated by spun-out businesses like Via Oncology and SmartRoom.InformationWeek. The system automatically provides doctors and nurses with pertinent patient information and workflow tools so that important data is more easily accessed and entered into digital patient records.” Sikora says. These projects and partnerships all reflect UPMC’s relentless focus on technology innovation and entrepreneurship. —Marianne Kolbasuk McGee (mmcgee@techweb. While UPMC and IBM won’t say exactly how much they’ve invested in SmartRoom. In late July.com) 32 September 2010 © 2010 InformationWeek. UPMC is involved in other collaborative efforts.com A n a l y t i c s R e p o r t ship with IBM. and Verizon Wireless. Drawbaugh won’t say exactly how much of UPMC’s $7. so that when they walk into a patient’s room they’re identified on a bedside monitor. he says. including a health information exchange being launched that will let healthcare providers and other institutions in western Pennsylvania and parts of Ohio and West Virginia easily share patient records and other data. the two companies announced a joint multimillion-dollar investment in SmartRoom.
it advertises average wait times on digital billboards around communities where its hospitals and surgery centers are located. Until recently.com A n a l y t i c s R e p o r t 20 33 September 2010 Great Ideas To Steal These InformationWeek 500 innovators are trying unique approaches to solve business problems. drug tests. it kept records on worker certifications. But that approach was costly and annoyed workers. using technology like hand scanners to gain entry. operates 76 power plants with more than 12. Reproduction Prohibited . Emergency Room Waits Worth Advertising Healthcare services provider HCA’s East Florida division is so sure patients won’t have to spend a long time waiting to see a doctor at its emergency rooms. The system will save the company $5.InformationWeek Analytics. rotating among different plants as needed. When a worker switched plants. Now.Could your company use a few extra bright ideas? Southern Puts Worker Data In Its Place Southern Co.InformationWeek. training. It’s also being sold to other utilities. Southern centralized all the worker information with a Web application that provides a central repository of worker data. many of them contractors. background checks. Last year. and other information at each plant.8 million over 4.000 workers. it was often easier to redo tests and training rather than chase down information at a another plant.5 years in labor and drug-testing costs. The billboards evolved out of an effort to © 2010 InformationWeek. workers can easily move from plant to plant.
Once that was accomplished. POS Data Drives Products To Shelves Del Monte had two problems: It didn’t have a consistent demand forecasting process across the company. The division developed software that extracts ER wait times and averages them over a rolling four-hour window. This improved forecasting efficiency and accuracy. The results have been dramatic: Replenishment planning that used to take days and reams of paper is now done several times a day. The ER waittime service is credited with helping increase emergency room admissions at HCA’s East Florida division by nearly 7%. along with the billboard messages. Then it worked with One Network Enterprises to create a softwareas-a-service-based system that combines daily point-of-sale and forecast data to directly drive replenishment processes and prevent its products from going out of stock on store shelves. Using RSS feeds. and took five days out of the sales and operations planning cycle.InformationWeek.” says HCA. 65% of a hospital’s inpatient activity is derived from ER admissions. it posted wait times on its hospital Web sites. and provided text messages. the division decided to make wait-time data available to the communities it served. First the company created a single demand planning process using i2 Technologies’ Demand Manager. And more important. created an iPhone app. Reproduction Prohibited .com A n a l y t i c s R e p o r t streamline the workflow in the East Florida division’s emergency services department. 34 September 2010 © 2010 InformationWeek. in-stock levels are running at above 98% to 99% during key promotional periods. Generally.InformationWeek Analytics. This gave staff a way to easily monitor workflow and wait times. and its sales team had a lot of information about customers but wasn’t synthesizing it well. which runs 163 hospitals and 105 surgery centers in 20 states. “This type of transparency is not common in the hospital industry and required great confidence in our emergency services operations.
where customers post outfits created with the retailer’s clothing. with 16 fewer data requests on average from each person using the cockpit. Procter & Gamble created the Decision Cockpit.com A n a l y t i c s R e p o r t Wet Seal’s Project iRunway Teen clothing retailer Wet Seal’s iRunway iPhone app takes personalized marketing to a new level. and a savings of more than 400 miles of paper in just one year. Eighty-five percent of all items in a store have customer-generated outfits that are rated by their peers. a digital platform that supports faster. real-time decisionmaking across all brands and business units.InformationWeek. improved data sharing security. Users design their own portals. P&G has seen a 30% to 50% cost savings in some markets. on demand.InformationWeek Analytics. Data On Demand From P&G’s ‘Cockpit’ To enable its employees to collaborate more effectively. In some businesses. 35 September 2010 © 2010 InformationWeek. 370 tracking reports have been reduced to 30. Wet Seal uses products customers scan to create personalized notifications and product offers for them. Reproduction Prohibited . Overall there’s been a 50% to 70% reduction in reports and touches. IRunway links to Wet Seal’s social media platform. identifying relevant business intelligence that’s available in real time. It lets customers scan product bar codes in Wet Seal stores and see all outfits that other customers have put together with that item.
as well as to optimize study designs. All of these contribute to more efficient clinical trials with fewer failed designs. generating and packaging simulation results was a manual process that took a significant amount of modeling experts’ time.InformationWeek. Reproduction Prohibited . better trial dose starting points. it’s not a “pay to play” program. referred to as MuSE. can now be done in minutes. Before its Modeling and Simulation Explorer effort. McCoy’s Helps Contractors Sell Themselves Building supplies and farm equipment retailer McCoy’s provides its best contractor customers with customized Web pages where they can advertise services they offer. as well as photographs of their work. And Lilly clinical trial designs are benefiting from improved dose/response relationships. Eli Lilly devotes significant time to drug and disease modeling. This information makes it easier to pick drug compounds and doses. plug in a ZIP code. and see a list of participating McCoy’s contractors in the ZIP code specified. and the ability to simulate multiple trial endpoints. Executing simulations and compiling results. licensing.com A n a l y t i c s R e p o r t Data Visualization Speeds Up Eli Lilly Drug Trials In developing new drugs. which previously required days or weeks of modeling experts’ time. and pricing. What makes McCoy’s Contractor Network intriguing is that contractors must be invited to join. They contact contractors directly. They can view the customized page of each contractor and contact them about a project. their qualifications. customers seeking a contractor don’t fill out a form and wait for responses.InformationWeek Analytics. MuSE created an interactive environment that makes it possible to extract and visualize modelderived information in real time. warranties. Also. McCoy’s retail customers can go to the network. 36 September 2010 © 2010 InformationWeek.
a scratch pad where customers can save shoe ideas while trying out new designs. North Face. 37 September 2010 © 2010 InformationWeek. The site also lets Vans pre-configure shoes to give customers a starting point.com A n a l y t i c s R e p o r t Deere’s Big Machines Get Health Service John Deere’s construction and forestry division has introduced Fleet Care. but it was difficult to use and had a dated interface and limited social capabilities. The telematic data along with laboratory analysis of machine fluids is automatically fed into an expert system. The site now offers live chat. Fleet Care leverages an existing telematics platform called JDLink that transmits data to and from a machine over wireless cellular—soon to be satellite—data networks. The system translates this data into plain language and suggests how to proactively maintain machine health. Vans Creates Unique Shoe-Buying Experience VF maker of Wrangler. The data is processed through a flexible rules engine that codifies Deere engineers’ vast experience and understanding of how to interpret complex machine data.InformationWeek Analytics. a service that relies on actual data from the machine to drive when fleet maintenance gets done. rather than relying only on scheduled intervals. Reproduction Prohibited . The project resulted in a significant increase in Van’s custom shoe sales and Web site traffic.InformationWeek. clothing brands. Other inputs into the system include preventative maintenance schedules and visual inspections of machines. and support for multiple-angle viewing. and higher-priority error and problem indicators are sent on demand. Vans had a customization app on its site. redesigned its Vans e-commerce site to make it easier for customers to create customized sneakers and then share the experience. Lee. and other . Machine operating data is transmitted to John Deere daily.
and delivery. called the RACE Cloud. Under the new system. IT and R&D recognized that SAS’s product testing groups could benefit from the image library’s repeatable and reusable capabilities. provides on-demand computing for sales and other mobile workers. Mobile software provides a map of collection service points. It gives dispatchers real-time updates on a vehicle’s progress. Waste Management also has cut paper consumption by more than 1 million sheets per year. SAS already is provisioning more than 4. It has an extensive image library of server configurations. The system includes custom mobile software running on ruggedized touch-screen tablet PCs with a Web-accessible custom dispatch application. and that’s expected to double by year’s end.com A n a l y t i c s R e p o r t GPS-Equipped Garbage Trucks Cut Waste Waste Management has put GPS tracking and on-board touch-screen computers in its Seattle garbage trucks to capture real-time route status information and provide wireless communications between drivers and dispatchers. Developers no longer spend weeks staging and preparing servers for testing. A small group of developers now build library images that are used by all testers. And Waste Management has exceeded tightly defined service levels in its contract with the city of Seattle. testing. The system reroutes drivers when dispatchers add stops midroute. resulting in faster testing cycles..InformationWeek. At any time there may be 1.200 environments running. 38 September 2010 © 2010 InformationWeek. missed pickups are down 60%. SAS R&D Gets Boost From Cloud Cloud computing has let SAS streamline its R&D development. Reproduction Prohibited .InformationWeek Analytics. The analytics software developer’s Remote Access Computing Environment.000 environments a week. And it lets dispatchers reassign work and automatically notify drivers of changes through instant messages. replacing a paper address list.
A n a l y t i c s
R e p o r t
Data Mining Reroutes ER ‘Frequent Fliers’
Group Health Cooperative of South Central Wisconsin, a non-profit managed care provider, launched a data mining project last year to cut costs for services provided outside of its own clinics. Among 17 potential targets that the group identified was what became known as “emergency room frequent fliers”—just 98 of the cooperative’s 62,000 members who visited ERs more than six times a year, racking up charges of $2.2 million. The cooperative’s Care Management and Community Services departments contacted each of the frequent fliers and discovered that many didn’t understand the importance of having a primary healthcare provider. They also didn’t know about the company’s urgent care facility, a lower-cost alternative to the emergency room. In the program’s first six months, costs associated with ER frequent fliers decreased by $481,000.
Interface Helps GM Collaborate Across Factories
General Motors has developed a user interface for its factory systems that has transformed its factories from highly manual, isolated places into more collaborative environments. The Assembly Processing System bridges the gap between engineering and manufacturing users. Its interactive software frees users from time previously spent on step-by-step communication and laborious manual tasks, like compiling inconsistent spreadsheets. The system has an information portal that contains engineering part specifications, process and quality mandates, and local process specifications. The portal ties in social media, including blog-like information sharing. The system also provides mashups of some previously unavailable data streams. GM credits the system with assembly time reductions of 15% annually, resulting in savings of several million dollars per plant. The company plans to sell the system commercially next year to other manufacturers.
© 2010 InformationWeek, Reproduction Prohibited
A n a l y t i c s
R e p o r t
United Stationers’ E-Commerce Breadth
United Stationers, a wholesale distributor of office products, is transforming itself into a provider of broader, revenue-generating services, such as online marketing and technology, to resellers. The company provides a range of services to help 25,000 resellers with e-commerce, including cross-media content for print, the Web, and email. Its search engine is embedded in hundreds of reseller Web sites. Increasingly, United Stationers also is selling technology. It offers resellers a wholesale distribution software suite that they can customize. And it recently acquired MBS Dev, a software and services provider to resellers, so it can provide more services, including integration of e-commerce and other business functions, such as customer service, purchasing, finance, credit and collections, and analytics. Next, United Stationers plans to create a development laboratory for online marketing and merchandising techniques for office products. It’s also planning a private cloud that will provide a revenue-generating ERP and e-commerce offering to resellers.
Royal Caribbean Links Digital Signs And Data
Royal Caribbean’s Oasis of the Seas is the world’s largest cruise ship, measuring almost 1,200 feet long, 213 feet tall, and 208 feet wide. That’s nearly 50% larger than the previous largest cruise ship, with a maximum capacity of 6,300 guests and 2,200 crew. A ship this size requires detailed planning to help passengers get around, and its guest mobility system is a ship-wide digital signage network to do just that. It consists of a network of more than 300 46-inch monitors strategically placed to provide information to passengers. The displays vary from passive screens with safety demos and information on activities to fully integrated and interactive touch panels that provide real-time information regarding activities on the ship. For example, the monitors can display which restaurants have open tables and which have a waiting list, based on data captured using shaperecognition cameras. They support multiple languages, including English, Spanish, French, Italian, German, and Portuguese.
© 2010 InformationWeek, Reproduction Prohibited
A n a l y t i c s
R e p o r t
Verizon Wireless Makes Selling Simpler
In mid-2008, Verizon Wireless needed to make a drastic change to its retail sales system. The existing one lacked the speed and flexibility Verizon’s more than 2,400 retail outlets needed. The company decided to create a streamlined sales-order processing system, called SHOPP, aimed at reducing the sales transaction time and improving efficiency. SHOPP’s interface provides a simple and intuitive view of everything sales reps need to complete an order, including a real-time credit module, pricing and discounting modules, and a payment and signature module that makes sure a device is ready to use when the customer leaves the store. SHOPP can be used on a mobile tablet PC, letting sales reps move through the store while completing the entire sales transaction. SHOPP has cut order processing time by at least 40%, saving about 500,000 hours of order processing time across the company. And within IT, it has replaced four separate order processing applications, resulting in a single code base. This has driven operational efficiencies across the technology group, while reducing maintenance, development, and training costs.
© 2010 InformationWeek, Reproduction Prohibited
Reproduction Prohibited .InformationWeek Analytics. Cubby filters the objects so users only see what they’re working on. hurting overall productivity. and custom systems. Critical information was locked up in people’s in-boxes. was wrestling with out-of-control growth of unstructured data. an industrial real estate developer. and Cubby takes over. boat. and suppresses information about Progressive’s auto products. Progressive integrated its apps with those of other insurers. CRM. including objects in ERP. Instead of fighting e-mail’s popularity. It was easier to drag and drop a message to a folder. CenterPoint looked closer and discovered that employees preferred Outlook folders for storage because of the proximity to email.InformationWeek. Users Show CenterPoint How To Manage Data CenterPoint Properties. for example.com A n a l y t i c s R e p o r t SOA Expands Insurer’s Marketing Options Progressive has developed an e-commerce system that lets a competing car insurer send customers to Progressive for motorcycle. but keeps Progressive from trying to sell those customers car insurance. as a folder structure. an Outlook add-in that exposes everything that a user works with. When content management systems didn’t solve the problem. 42 September 2010 © 2010 InformationWeek. Using a service-oriented architecture. The system also lets Progressive carry other insurers’ products. It writes rules so the site recognizes when customers are referred from an auto rival site. They drag whatever they want to save to the appropriate “in-box” folder. CenterPoint leveraged it by creating Cubby. so it can sell partners’ homeowners insurance. and RV insurance.
temperature.InformationWeek.com A n a l y t i c s R e p o r t Performance Catches On At First Horizon First Horizon National. and when it was opened or exposed to light. It lets First Horizon cascade those goals from the CEO down to the bank branch tellers. and it provides near real-time data on the vital statistics of the contents. FedEx has done limited release of SenseAware to life science customers. a Tennessee financial services provider. high-value goods know not just where their packages are. implemented a company-wide performance management system called Bonefish—so named because its financial metric diagram resembles a fish skeleton. One part of that effort. FedEx Sensor Pairs GPS And Collaboration Capabilities FedEx SenseAware combines a GPS sensor with a Web-based collaboration platform to let customers shipping sensitive. MyPlan. Customers put the SenseAware device in a FedEx package. and share data on their shipments with supply chain partners. Reproduction Prohibited . and healthcare companies.InformationWeek Analytics. such as biotechnology. and as a result are more focused on the bank’s profitability. 43 September 2010 © 2010 InformationWeek. but what conditions they’ve endured. All employees participate in goal creation and alignment. pharmaceuticals. makes Bonefish goals transparent across the company. Customers can get alerts when any of those conditions change. including location.
USERS OF B USINESS TECHNOLOGY 44 September 2010 © 2010 InformationWeek.InformationWeek Analytics.S. Reproduction Prohibited .InformationWeek.com A n a l y t i c s R e p o r t OF I N F O R M AT I O N W E E K ’ S 2 2 N D A N N UA L R A N K I N G THE LEADING U.
Neal Ruffalo Randy Mott VP & CIO Exec.merck.com Miami. N.VP Supply Chain.VP of eBusiness Services & Corp. www.com Franklin.645 $17.200 $1.300 $1.exeloncorp. Tony Bender Filippo Passerini Bill Martin VP & CIO President.com Houston. Ga.250 $754 $1. www.318 $525 $348 $21. www. iQor Inc. www. www.com Cincinnati.com Pittsburgh. Daniel S. Tom Conophy Exec.460 $5. Mich.J.Tenn. Harleysville Group Inc.iqor.VP & CIO Sr.Tenn.com Chicago. Ind.VP & CTO CIO Bipin Patel David Guzmán Sr.org Cincinnati. Alberto-Culver Co.VP & CIO Sr.pg.com Thomasville.Wis.com Melrose Park. Bruce Livesay Exec.wm. www.acuity. www.com San Antonio.lilly. Armada Supply Chain Solutions Concentra Inc. www.com New York.Webb Mike Skinner Michael K. Old Dominion Freight Line Inc.com Detroit.J. Mich. Ind.277 — $2. 45 September 2010 © 2010 InformationWeek.VP & CIO VP & CIO Herbalife Ltd.com A n a l y t i c s R e p o r t RANK 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 COMPANY The Vanguard Group Inc.VP & CIO Tom Greene VP & CIO J.com Pittsburgh.knight. Equifax Inc.com Sheboygan. www. www. www.Texas Healthways Inc.usaa. Fla.VP & CIO Cincinnati Children’s Hospital Medical Center www. N.stewart.dunhamandsmith.gm.healthways. Hill Dennis Strong Vikas Kapoor Sr.concentra.com St. A Mutual Insurance Co. N.com New York.com Atlanta.791 $745 $114.org Lansing.VP & CIO Sr.com San Marcos. www.Texas www.com Gainsville. Associated Press www.434 $79. www. www.400 $1.armada-scs.mansfieldoil.colgate.InformationWeek Analytics. N.verizonwireless.herbalife.Y.com Palo Alto.VP & CIO Mansfield Oil Co.royalcaribbean.VP & CIO CIO Stewart Information Services Corp.alberto. Suzanne Kosub Sr.com Ann Arbor. N. CIO United Stationers Supply Co.mccoys. David Bent Sr. Drawbaugh Esat Sezer Greg Schwartz Sr. www.552 $1. Thomas Bres Mike Altendorf Doug Haugh Exec.VP & CIO General Motors Co.com Malvern. Louis.com Memphis.325 $11.Texas Acuity. Financial data is from public sources and company supplied. www.com Harleysville.rossstores.com Houston. ProQuest LLC Acxiom Corp. www. Monster Worldwide www. Mo.VP & CIO Exec. www.acxiom.825 — $7.VP & CIO Jon Griggs VP & CIO VP & CIO VP of IT Sparrow Health System Do it Best Corp. Pa.com Jersey City.vanguard.odfl.com Atlanta.700 — $1.721 $21. Pa.com Pleasanton. www. Calif. USAA www. Exelon Corp.equifax. www.firsthorizon. www.unitedstationers.monster.J.upmc. www. Scott Blanchette Ajay Waghray VP of IS & CIO Verizon Wireless www.com Atlanta. www.hp. Pa. Chris Scalet Sr. www.100 $905 $4. www.VP & Global CIO & Head of Product Sr.doitbestcorp.Texas Murshid Khan Mark Schissel Puneet Bhasin Sr. www.100 $875 $2. Calif. www. Ill.680 $15. Sadoff Exec. Lorraine Cichowski Marianne F.proquest.VP Global Services & CIO University of Pittsburgh Medical Center (UPMC) www. Ill.100 $17.ihg.VP of IT & CIO Sr.com Atlanta.428 $7.VP & CIO Sr. Edwin Marcial Sr.com Basking Ridge. Revenue is for latest fiscal year. www.Y. Ga.com Addison.com Whitehouse Station. Dashes indicate companies requesting financial data not be disclosed. Global Business Services & CIO Procter & Gamble Co.327 $27.029 $5. Ga.VP & CIO CIO CIO President & CEO Eli Lilly & Co. Calif.ap.245 $995 — $1.org New York. Daniel C. Ga. Reproduction Prohibited .VP & CIO Coca-Cola Enterprises Inc.cokecce.558 $718 $62. Allocation & CIO Dunham & Smith Agencies Ross Stores Inc.VP & CIO Sr. & CIO INDUSTRY Banking & Financial Services Hospitality & Travel Consumer Goods Biotechnology & Pharmaceuticals Healthcare & Medical Consumer Goods Insurance Healthcare & Medical Telecommunications Consulting & Business Services Distribution Media & Entertainment Healthcare & Medical Banking & Financial Services Logistics & Transportation Banking & Financial Services Consulting & Business Services Consulting & Business Services Automotive Banking & Financial Services Insurance Healthcare & Medical Distribution Energy & Utilities Energy & Utilities Retail: Specialty Merchandising Consulting & Business Services Biotechnology & Pharmaceuticals Banking & Financial Services Consulting & Business Services Retail: Specialty Merchandising Logistics & Transportation Healthcare & Medical Insurance Consumer Goods Logistics & Transportation Insurance Information Technology Consumer Goods Consumer Goods Hospitality & Travel InterContinental Hotels Group (IHG) Colgate-Palmolive Co.Texas www.com Deerfield. www. Ken Erdner VP of IT IntercontinentalExchange Inc. Mich. www. Michael C. N. N. Merck www.162 $1. Ohio Royal Caribbean Cruises Ltd. Ga.com Little Rock.theice.836 $1.VP & CIO Exec. Waste Management Inc. Kobayashi Joseph Brado VP & CIO Exec.com New York. Terry Kline VP of IT & CIO First Horizon National Corp.com Indianapolis.VP & CIO Hewlett-Packard Co.harleysvillegroup. James Steven J. NY Darko Dejanovic S.sparrow. Ill. Ohio Knight Capital Group Inc. Ark.890 HIGHEST-RANKING IT EXECUTIVE Paul Heller Managing Dir. www.InformationWeek.C.010 $1.com Fort Wayne. Heim David C.Y.com Los Angeles.707 $2.cincinnatichildrens. www. McCoy Corp. Pa. REVENUE IN MILLIONS $2.
www.com Encino. www.310 $52. Jerry Johnson Todd Rothenhaus. James Zoccoli VP of IT John Tonnison Exec. Heidelberg USA Inc. William L. Md. Calif.com Round Rock.. Ohio Raymond Voelker Joseph M.VP & CIO PNC Financial Services Group Inc.743 — $14. Carl Wilson VP & CIO Exec. LP J. Healthcare Informatics Premier Inc.baldor.tevausa.902 $9.com Gaithersburg. Galen M.VP of IT Tom Nealon Exec.pegs.VP & CIO Tom Gary CIO CIO The Progressive Group of Insurance Cos.100 — — $45.260 $4.com Atlanta. Patricia Lawicki Steve Hangen Mark Shackelford VP of IS Robert B. Greg Miller Rich Gius VP & CIO Exec. www.com Reading. Keane Inc.VP & CIO Asurion Insurance Services SAS www.899 $16.avoncompany.Va. Mass. Capone Corporate VP & CIO Automatic Data Processing Inc.sas.&J.jcpenney. Baldor Electric Co. Gallo Winery www. R.com Modesto.& Serv.com New York.com Pittsburgh. Suzanne Gordon VP of IT & CIO CIO Dell Inc.lockheedmartin. Carole Cotter Sr.marcusmillichap.Texas www.odsyhealth. MD Sr. Group Health Cooperative of South Central Wisconsin www. www.VP & CIO Sr. www.J.577 $8.189 $3. www.VP Corp. Xerox Corp. Ga. www.com Dalton. www.adp.VP & CIO Becky Blalock Sr. Mike Kistner Sondra Barbour Marc L.ahmdirect.delmonte.com Hartford.969 $15.atmosenergy.VP of IT & CIO CIO INDUSTRY Consumer Goods Consulting & Business Services Healthcare & Medical Hospitality & Travel Manufacturing Consumer Goods Biotechnology & Pharmaceuticals Banking & Financial Services Insurance Consumer Goods Insurance Hospitality & Travel Healthcare & Medical Insurance Information Technology Information Technology Manufacturing Telecommunications Manufacturing Information Technology Consulting & Business Services Manufacturing Logistics & Transportation Retail: General Merchandising Consulting & Business Services Information Technology Energy & Utilities Energy & Utilities Consulting & Business Services Insurance Distribution Logistics & Transportation Healthcare & Medical Information Technology Consulting & Business Services Consulting & Business Services Healthcare & Medical Distribution Energy & Utilities Distribution Manufacturing Logistics & Transportation Pacific Northwest National Laboratory www.pennmedicine. Pa. Calif.org Boston.com Bethesda.VP of Inno. www.S.xerox.VP & CIO University of Pennsylvania Health System www. Stobbart Sr. Ga. www. N. www. www.374 $350 $21.us. Apptis Inc.fedex. Pa.com Norwalk. Pa. N. of IS Marriott International Inc.keane. Ohio www. U.VP & CIO CIO Pacific Gas & Electric Co. www. Fla.Y.progressive.southerncompany. Tech Data Corp.bakerhughes. Metz CIO & Dir. Roddy McKaig Phil Horvitz Rick Peltz Sr. Conn.700 HIGHEST-RANKING IT EXECUTIVE Donagh Herlihy Sr.dell. N. Pa.com Dallas. Md. WinWholesale Inc. www.928 $686 $22. www.226 $4. GXS Inc.Wash.com Mayfield Village. N. www.com Clearwater. Penney Company Inc.pnc.com Memphis.com Chantilly.800 — $2.marriott. www.VP & CIO John McDermott Corp.524 $34.gxs.Wis.heidelberg. www.com New York.com Bethesda.VP & CIO Advanced Health Media LLC Atmos Energy Corp.Texas Robin Johnson Clif Triplett VP & CIO Baker Hughes Inc.Y. Southern Co.com Cary.556 $22.techdata.com A n a l y t i c s R e p o r t RANK 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 COMPANY Avon Products Inc.InformationWeek.com North Wales.Operations & CIO E. Kan.winwholesale.VP.600 $675 — $1. Mass. www.org Philadelphia. www.011 $295 — $3. Meg McCarthy Kent Kushar VP & CIO Sr.VP & CIO Marcus & Millichap Real Estate Investment Services Inc.com Dayton.pashagroup.000 $17.com Dallas.908 $3. Ga. www.com Boston. Inc.org Providence.J. REVENUE IN MILLIONS $10. www. Doug Robbins/Howard Hutchings VP Info. www. N.S.com Dallas. Peter Campbell Sr.VP & CIO/Sr. Calif.gallo. Modruson Michael L.com Madison.com Bridgewater.sprint. Conn.100 $13. www. www.VP & CIO CIO Accenture www.asurion.com Nashville. Teva Pharmaceuticals U. Services.Texas www.VP & CIO CEO Caritas Christi Health Care Pegasus Solutions Inc.com Overland Park. www.VP & CIO 46 September 2010 © 2010 InformationWeek. www.C.ghcscw. FedEx Corp. Calif.Texas www. Jimmy Z.228 $34.764 $2.Tenn. Figlioli David Beckerman VP of IT Services Sr.com Houston.com Kennesaw. Odyssey HealthCare Inc. Carter Exec.Texas Sprint Nextel Corp. N. Svc.399 $1. Frank B.lifespan.VP of IT VP & CIO CTO Shaw Industries Group Inc.600 $1. Center & CIO Lockheed Martin Corp. The Pasha Group Lifespan Corp.Tech.Texas www.gov Richland.com Charlotte.627 $13. Md. www..caritaschristi.000 $254 $10.VP & CIO Karl Salnoske Exec.apptis.664 $32.com San Francisco.com San Francisco. Michael Restuccia Chris Corrado Sr.000 $436 $4. Reproduction Prohibited .com Plano./Global CIO Penske Truck Leasing Co.com Corte Madera.pge.com Roseland. Ark.C.com Fort Smith. Calif. www.383 $1. www.I. www.pnl. Del Monte Foods Co.premierinc.aetna.Tenn.Wang Anuj Dhanda Exec.InformationWeek Analytics.C.A. Aetna Inc.shawfloors.gopenske.accenture. Brown VP & CIO VP of Enterprise Business Services & CIO Sr. Pleasant/Keith J.
VF Corp. N.movadogroup.857 $19.com Sugar Land. www.VP Global Business Processes & CIO Salesforce. www. www.InformationWeek. Mo.maritz. O’Brien Exec. www.accessgeneral. Ill.crawfordandcompany.com St.com Arlington. Palmer Exec. Andrew Dunn Joseph Robinson Exec. Collabera Inc.com Atlanta.com A n a l y t i c s R e p o r t RANK 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 COMPANY Wal-Mart Stores Inc. Halnon Louis Trebino Sr. www.B.305 $2.collabera.Texas Hewitt Associates Inc.harryfox. Avid Modjtabai Mark Barnard Sr. Pa.203 $7.C.112 — — $88.com San Mateo. XO Communications The Allstate Corp.269 $3.S.com New York.hewitt.VP & CIO www.J. Emkay Inc.emkay.200 $4.300 $26. Kenneth E. Kay J.C. William G. N. www.046 $4. Sr.vfc. Hogan Lovells U. Ark. Morelli CIO Sr.J.J.com Wash.jbhunt.Y.cvrenergy. N. www.com McLean.com Forest Hills.horizonblue.com Atlanta.jetblue.aes. www.com Itasca.com Philadelphia.com Jacksonville. Schaffter CTO & CIO Sr. Calif.677 $3.com Lake Forest. www. Robert Geller Catherine S. www. Fifth Third Bancorp.com Phoenix.salesforce.199 — $3.com Lowell. Brian S.J. N.com Parsippany.VP of IT & CIO Frank A.com Fort Worth.VP & CIO Sr. Kirsten Wolberg Kevin Kometer Sue Powers CIO Managing Director & CIO CEO IT Services & Software Access Insurance Co.VP & CIO JetBlue Airways Corp. Mo.com St. Republic Services Inc. Ohio www. W.VP of IT & CIO Exec. AES Corp.687 $970 $15.com Aliso Viejo. Mo.aa.johndeere. N.000 $300 $7. Gary D.Va.Thompson Gil Hoffman Sr. Wells Fargo & Co.broadviewnet.tyson.intuit. www. www.com Foothill Ranch. N.xo.com Phoenix.VP of IT & CIO Banner Health Intuit Inc. J.Y.nationwide.013 $23.com Mountain View. Ill.VP & CIO The Harry Fox Agency Inc. Ark. www.heartland-health. Ill. Calif. www. Tyson Foods Inc. Grainger Inc.450 $6. Ill. Ill.InformationWeek Analytics.walmart. N. Andrew Griffith Robert Dutile William Gregory Anthony J.Va.grainger. Emerson www.119 $20. Donnelley & Sons Co.R.VP & CIO John Fiore Exec. Bosco Jr.bnymellon.com New York.430 $8.emerson. Ill.VP & CIO R.com Newark. www.travelport.455 $9.Texas www. www.VP & CIO INDUSTRY Retail: General Merchandising Logistics & Transportation Energy & Utilities Consulting & Business Services Information Technology Consumer Goods Healthcare & Medical Information Technology Consulting & Business Services Logistics & Transportation Consumer Goods Information Technology Banking & Financial Services Hospitality & Travel Insurance Banking & Financial Services Distribution Logistics & Transportation Retail: General Merchandising Energy & Utilities Manufacturing Retail: General Merchandising Automotive Information Technology Consulting & Business Services Consulting & Business Services Telecommunications Insurance Manufacturing Telecommunications Insurance Banking & Financial Services Insurance Consumer Goods Healthcare & Medical Consulting & Business Services Energy & Utilities Media & Entertainment Logistics & Transportation Banking & Financial Services Insurance Banking & Financial Services Jacquelyn Barretta Michael Brooks David Baruch Bala Variyam VP & CIO CIO & Head. REVENUE IN MILLIONS $405.com Bentonville.Va.VP. Calif. Ohio www. D. www. Ill.VP & CTO Nationwide Mutual Insurance Co.ust-global. Wet Seal Inc.com Herndon.com Morristown. Brune Sr.W. Joseph.53.704 $450 $1.hoganlovells.wellsfargo.capitalone. Ferrarell Joseph Eng Jon Kubo VP & CIO Exec. Cooper Helen V. www. Calif.VP & CIO Sr.con-way.VP & CIO VP & CIO CIO Exec.898 $378 $1.steinmart. BNY Mellon www. www. Con-way Inc.com San Francisco.VP.VP & CIO Timothy M.951 HIGHEST-RANKING IT EXECUTIVE Rollin Ford Sr. Rob Alexander 47 September 2010 © 2010 InformationWeek.dayzim.com Cincinnati. N. Deere & Co.VP & CIO Crawford & Co. Ark.wetsealinc.Technology and Operations Horizon Blue Cross Blue Shield of New Jersey www.222 $3.rrdonnelley.com Rye Brook.Y. Ariz.286 $561 $14. Movado Group Inc. www. Calif. Travelport Ltd. Ginny Lee Sr.com Lincolnshire. Ga.686 $8.Y. Elizabeth Hackenson Sr. Day & Zimmermann Inc. www. Barry W.219 $400 — $865 $2.VP & CIO Heartland Health Maritz www. www.com Inc.613 — — $9. Collabera Labs CVR Energy Inc.100 $1. www. www. Reproduction Prohibited . www.bannerhealth. Martin Schneider Michael S. Hunt Transport Services Inc. www.VP & CIO CIO Sr.VP & CIO Monte Ford Sr.com Fenton.allstate.com Northbrook.136 $3. American Airlines Inc.com Columbus. www.com Greensboro. www. www. Ga.Warden Sr. www. Kenneth A. Flynn CIO Sr. Louis. Intelligent Systems Group & CIO Broadview Networks Inc.com San Francisco.com Paramus. Shulman Srinivas Koushik Sr. Fla. CME Group Inc. www.VP & CIO VP & CIO Kathy McElligott Andrew Black CIO & VP of IT VP of IT CIO CIO Stein Mart Inc. Ariz.. www.VP & Global CIO Capital One Financial Corp. LLP www.republicservices.com Chicago.com Springdale.com Chicago. N. Calif.915 $1.521 $32.cmegroup. www.VP & CIO CIO UST Global Inc.com Moline.
www. Steven Winshel Jack Kowitt Sr. Ga.Y.mcgraw-hill. N. Peter Noll Bob Hadley Christopher Rence Charles R.VP & CIO Global CTO CIO Pres.amgen. Western Corporate Federal Credit Union (WesCorp) Atlantic Health www.VP & CIO CIO State Street Corp. www.InformationWeek.100 $975 — $631 — $482 HIGHEST-RANKING IT EXECUTIVE Rebecca R.ibm.com El Centro. Inc. Pa.Y.Texas www.VP of Product & Technology Ian Patterson Bruce Marcus Exec. Deepak Batheja CTO CIO Tim Theriault Robert Brooks Doug Caddell CIO VP of Technology Procurestaff Technologies Foley & Lardner LLP www. Fair Isaac Corp.Texas www.com New York. Rabobank N. Reproduction Prohibited .com Milwaukee.com Atlanta. Mass. www. Minn www.hyatt. www. Mo.952 $378 $8. Flanagan Kevin E. Mo.webcor. Calif. www. N. Ill.640 — $522 $602 $7.aginteractive.wescorp.com Wilmington.convergys.J. www.VP & CIO CIO McGraw-Hill Cos.Trans.Y.VP & CIO VP of IT AXA Equitable Life Insurance Co.A.InformationWeek Analytics. N. Mass. Chief Information and Bus. N.com Phoenix.pfizer.com A n a l y t i c s R e p o r t RANK 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 COMPANY Raytheon Co. Ill..com Eden Prairie. David M.genpt. ADC Professional Services. Pioneer Investment Management AutoTrader. www. www. HD Supply Inc. Jeffrey Keisling Mike Wilkinson Exec. Patel Sr. N.Wis. Digital River Inc.pioneerinvestments.procurestaff. www. www.org San Dimas. CenterPoint Properties www. www.verizon.autotrader. Ky.VP Distribution and Strategic Services & CIO Best Western International Inc. Mass. www.417 $1.Y.Y. Chris Jurasek Gregg Davis Sr. Calif. Mo. Scottrade Inc.009 $1. N.com Atlanta. www. Ohio Dr Pepper Snapple Group Inc.VP.418 $2.VP & CIO VP. Murray Exec.531 $10. www. Calif. Md.com Minneapolis.pgi.Texas Bruce Robison Joseph Yanoska VP of Technology Sr. Rhoads VP & CIO CIO CIO INDUSTRY Manufacturing Hospitality & Travel Hospitality & Travel Telecommunications Distribution Information Technology Banking & Financial Services Media & Entertainment Banking & Financial Services Banking & Financial Services Consulting & Business Services Distribution Consulting & Business Services Distribution Information Technology Information Technology Consumer Goods Healthcare & Medical Healthcare & Medical Media & Entertainment Consumer Goods Biotechnology & Pharmaceuticals Insurance Banking & Financial Services Healthcare & Medical Consulting & Business Services Consulting & Business Services Retail: General Merchandising Consulting & Business Services Consulting & Business Services Telecommunications Healthcare & Medical Hospitality & Travel Biotechnology & Pharmaceuticals Biotechnology & Pharmaceuticals Telecommunications Construction & Engineering Banking & Financial Services Retail: Specialty Merchandising Banking & Financial Services Distribution Manufacturing Sabre Holdings Corp.VP & CIO VP of IS & CIO Norton Healthcare Inc.VP & CIO Sr.VP of Technology & CTO 48 September 2010 © 2010 InformationWeek. www. Virginia Guthrie Thomas J.com Atlanta.com Deerfield.bestwestern.881 — $3.com Boston.com New York.scottrade. N.com Pittsford. www.092 $2.org Morristown. Officer VWR International LLC DST Output www. www. Ga.com Inc.com New York. T-Mobile USA Inc. Minn. Scott Zimmerman Doug Rein CTO Sr. REVENUE IN MILLIONS $24. Gibson Sr. Frank Delfer Exec.drpeppersnapplegroup.sutherlandglobal. www. www.com Hunt Valley. Walgreen Co.vwr.com Plano. www.Y.024 $95. Ga.com Palo Alto. Calif.com Louisville.axa-equitable.332 $21.walgreens.VP & CIO VP & CIO Parkland Health & Hospital System CoxHealth www. Chesnutt Ted Hoy CIO Sr.com St.Wash. Minn. www. Charles A.coxhealth.com Santa Monica.com Dallas.com Waltham.com Southlake.VP & CIO AG Interactive www. Gene Berger Linda Reed Jim Goetz CIO VP of IS & CIO Convergys Corp.VP & CIO Sr.atlantichealth.t-mobile.centerpoint-prop.rabobankamerica.com Minneapolis. Ariz.636 $5. Product Partners LLC www. www.531 $14.808 $1.com Boston.642 $3.Y. N.com San Mateo.150 $1.dstoutput. Barry Vandevier Mike Blake Cole Brodman Chief Technology & Innovation Officer Genuine Parts Co.com Kansas City. Amgen Inc. Ohio Sutherland Global Services Inc. N. Premiere Global Services Inc.statestreet. www. www.242 — $1.com Thousand Oaks.827 — $63. Joseph DeVenuto Scott A.com Springfield.raytheon.058 $404 $822 $5.VP of IT & Process Improvement Sr.335 — — $107. www. Ill.200 $1.758 $320 $1.com Cincinnati.nortonhealthcare. Pfizer Inc.vmware. Erwin Martinez Christopher Perretta Exec.com Cleveland.com Chicago.C.beachbody. Ga.com West Chester. Calif. www.parklandhospital.foley.com Bellevue. www. www. Guthrie Michele Markham Sr.VP & CIO Pharmaceutical Product Development Inc.VP & CIO Webcor Builders LP www. Louis. Shaygan Kheradpir Exec.fico. www.tessco. Calif. VMware Inc.com Oak Brook. www.hdsupply.sabre-holdings.300 — $50.digitalriver. Verizon Communications Inc.adc.com New York.com New York. www.VP & CIO CIO Mark Egan Patrick Toole VP & CIO CIO International Business Machines Corp. Hyatt Hotels Corp. ADC Telecommunications Inc.com Armonk.ppdi. Performance Systems & Operations Tessco Technologies Inc.com Atlanta.080 $2.
att.blackbaud. www.Texas ABF Freight System Inc.VP & CIO Austin Energy Synopsys Inc.ups. www.com New York.com Livermore. www.VP & CIO.VP & CIO Sr. www. John Breeden/Stuart Maxel David L. Ill. www. The Hartford Financial Services Group Inc.infarmbureau. www.cunamutual. Conn.688 $45.J.Infra.087 $2.VP Business Integration & CIO Flextronics International Ltd.com Chicago.836 — — $3.com Des Plaines. Steven Loos VP of IT & CIO CSG Systems International Inc.Y. Northern Trust Corp. Kyle Quinn Steve Carrington Greg Clancy Sr.org Rockledge.127 $3. IT Services Split Cooperative LLC www.diversey.com A n a l y t i c s R e p o r t RANK 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 COMPANY Vision-Ease Lens CDW LLC www. National Oilwell Varco Distribution Services www.valassis.VP & CIO Valassis Communications Inc.aointl. Richard Williams Global CIO Lowe’s Companies Inc.childrens. N. Wuesthoff Health System Inc.Wash.lowes.com Rosemead.com Bristol. Barnhart CIO VP of IT/Continuous Improvement Mgr. www. Ind.northerntrust. www.cdw.com Princeton.Wis. www. Taco Bell Corp. Neb.com Morrisville.Y.Wis. www.747 — — $32.com Chicago. Reproduction Prohibited .060 $1. www. A.intel.splitcoop.VP of Supply Chain Management Southern California Edison www.wuesthoff. Stone Sr.nalco.com Wilmington. Indiana Farm Bureau Insurance www.com Austin. Calif. Prudential Financial Inc.com Dallas.600 $379 — $35.764 $309 HIGHEST-RANKING IT EXECUTIVE Flo Kinzel CIO INDUSTRY Consumer Goods Retail: Specialty Merchandising Insurance Information Technology Healthcare & Medical Electronics Chemicals Consulting & Business Services Manufacturing Biotechnology & Pharmaceuticals Retail: Specialty Merchandising Telecommunications Banking & Financial Services Banking & Financial Services Logistics & Transportation Manufacturing Healthcare & Medical Insurance Consulting & Business Services Healthcare & Medical Logistics & Transportation Biotechnology & Pharmaceuticals Consulting & Business Services Information Technology Hospitality & Travel Consulting & Business Services Consumer Goods Consumer Goods Automotive Consulting & Business Services Insurance Consumer Goods Insurance Energy & Utilities Information Technology Distribution Banking & Financial Services Manufacturing Energy & Utilities Electronics Banking & Financial Services Information Technology Jon Stevens Jim P. Informatics Officer.com Vernon Hills.heartlandpaymentsystems.com San Jose. Pa. Quintiles www.T.Texas Steven M. www. REVENUE IN MILLIONS — $7.InformationWeek.C. Dave Cogswell Bill Deam President. N.VP & CIO Alliance One International Inc.000 $501 $10. Calif.flextronics. Nalco Co.MD Brian O’Connell Sr.nov.000 $1. Ark. Del. Maria Zabetakis Norm Veit VP & CIO VP & CIO Exec.paccar.com Houston. John Laughhunn Pamela Arora VP & CIO Children’s Medical Center Dallas www.InformationWeek Analytics.activant.C.com Mooresville.transitions.com Indianapolis.200 $123.avnet. Calif.163 $4. Calif. Highmark Inc.701 — $884 $1. Avnet Inc.& Ops. Ariz. S.childrensomaha.com Madison. N.804 $47.thehartford.com Durham.Texas Sr.vision-ease. www.com Sturtevant.org Omaha.com Hartford.com Bellevue. Mich. Karl Popham CIO (Interim) Debra Martucci CIO & VP of IT Sr.com New York. Tech Apps. Lee CIO Sr.jonesapparel. Calif. Rick Roy VP of IT Sr. N./Sr.com Mountain View.300 $2. www. Barbara Koster David Barnes Sr.synopsys. Mahvash Yazdi David Smoley Sr.com Pinellas Park.com Newark. Global IT Wheels Inc.VP & CIO Director.com Phoenix. www.com Dallas.787 $1. www. Intel Corp.C.244 $700 $3. Colo.com Irvine.com Ramsey.chiquitabrands.astrazeneca.austinenergy.atkearney.VP of MIS Americas IT Director Jones Apparel Group Inc.700 $1.360 $16. Acting VP & CIO Children’s Hospital & Medical Center www.470 $13. Fla. UPS Inc. Minn.C.com Naperville.VP.VP.com Englewood. N. www.470 — $2. Ill. Kearney Inc.highmark.freemanco. N.abf.com Fort Smith. William D.VP & CIO Steve Phillips Peter Magrini/Jim Scholefield . www.400 $24.VP & CIO Sr.VP & CIO and Operations Marsh Inc. www.652 $32. Calif.327 $8.VP & CIO CTO Chief Med.tacobell. Ga.quintiles.com Cincinnati.Texas www. Tech. Ohio — Tom Tabor Sr. www. Data-Tronics Exec. www. www. www.com Santa Clara.308 $265 $24.com Pittsburgh.Texas Diversey Holdings Inc. Pa. N.VP & CIO CIO Thaddeus Arroyo Kris Herrin CTO CIO Heartland Payment Systems Inc. www. AT&T Inc.J. Ill. CUNA Mutual Group Blackbaud Inc. www. www. Activant Solutions Inc.VP of Operations & CIO Douglas Wines Greg Smith Exec. Ill. www.com Charleston.mmc. Chiquita Brands International Inc. www. www. Transitions Optical Inc. Diane Bryant VP & CIO CIO CIO Stewart McCutcheon Richard Maranville Brent Hoag VP & CIO Freeman Decorating Services Inc. Fla.wheels. www.csgsystems.230 $3. Noel Connolly Exec. Lonnie Mahrt Sr.prudential.350 $12.111 $2. AstraZeneca plc www.com Atlanta. Pappas George Reynolds. www. Paccar Inc www.VP & CIO Todd Lant 49 September 2010 © 2010 InformationWeek.com Livonia.sce.com Dallas. Ill.
Martin Marietta Materials Inc.520 $1. Pa. FFE Transportation Inc.com Hopkinton.com Austin. Mass. Ill.zslinc.com Florham Park.transre.VP & CIO CIO CIO Sanjay Mirchandani Mark Settle Michael Hedges John Lambeth Gene Berry VP of IT & CIO VP.com Indianapolis. www.849 $280 $1. N. Frank Richards Mario Shahidian VP & CIO John Hinshaw VP of IT & CIO Sr. Financial Industry Regulatory Authority Inc. N.com Houston.com Atlanta.com Brookfield. Ken Bell Sr. Logistics.com Chicago.doshidiagnostic.VP & CIO VP & CIO VP & GM of IT.J. www.martinmarietta. Littelfuse Inc. www.com Raleigh.872 $14.rackspace.com Redmond.800 $16.pvhs. The New York Times Co.siemens.C.com Wayne.InformationWeek Analytics.charmer-sunbelt.grangeinsurance.Y. N.nygard. 50 September 2010 © 2010 InformationWeek.com Chicago. Pa. Len Nicolas COO Veyance Technologies Inc.com Des Moines. K&L Gates LLP www.Technology Solutions Group BMC Software Inc. www.ffeinc.703 $58. www. www.VP Program Management Office & CIO Newell Rubbermaid Inc.oneamerica. Tony Scott Ed Earl CIO Corp. www.newellrubbermaid. Emcor Group Inc. Ind.440 — $5.VP & CIO CIO Principal Financial Group Inc.progressive-medical. www.com Cranberry . ZSL Inc. REVENUE IN MILLIONS $400 $4.437 $430 $1.com Green Bay.599 $439 $1.VP of Business Services & CIO INDUSTRY Consulting & Business Services Distribution Healthcare & Medical Healthcare & Medical Banking & Financial Services Healthcare & Medical Information Technology Healthcare & Medical Consumer Goods Manufacturing Media & Entertainment Logistics & Transportation Consumer Goods Logistics & Transportation Healthcare & Medical Consulting & Business Services Healthcare & Medical Insurance Telecommunications Consulting & Business Services Banking & Financial Services Logistics & Transportation Consulting & Business Services Metals & Natural Resources Information Technology Electronics Manufacturing Consulting & Business Services Healthcare & Medical Insurance Construction & Engineering Electronics Logistics & Transportation Healthcare & Medical Healthcare & Medical Manufacturing Information Technology Information Technology Healthcare & Medical Information Technology Banking & Financial Services The Charmer Sunbelt Group Siemens Healthcare HCA Inc. www. CRST International Inc.600 $2. www.com San Antonio.com Columbus.com New York. Christie Marty Colburn Exec.Wash. Ohio www.freescale. www.J.VP & CIO CIO www. www.com Fairlawn.C.com Dallas. EMC Corp. Colo. Pa. Ill.000 $1.plslogistics. Hologic Inc. Boeing Co.com Columbus.VP & CIO Orbital Sciences Corp.VP & CIO Shivakumar Kandaswamy Exec. www. Iowa www.100 — — $1.com Chicago. www.026 $1.com Norwalk. Medtronic Inc.com/us Malvern. Puglisi Sam Coursen Mark Ohlund CIO VP of Technology Strategy Freescale Semiconductor Inc.com Wash. Pa. Ohio Gary Scholten Angelo Mazzocco Donald H.org Wash. www. N. Russell Branzell VP & CIO CIO Rackspace Hosting Inc.Wis. Ohio www. N.fiserv.com Nashville.Y. www.VP & CIO CTO & CIO Doshi Diagnostic Imaging Services Transatlantic Holdings Inc. George Di Martino Anthony D. Conn.emc. Fergang Joseph A. John Glaser Noel Brown Williams Sr. N.boeing. Procurement & Seawing Steve Hannah Gordon Steele Nick Cook VP & CIO Sr. Iowa Nathaniel Leonard Joseph Seibert Sr.281 $14.VP of IT and R&D OhioHealth www. D. www. www.com New York. www. Global Crossing Ltd. www.Tenn.sungardas.com Minneapolis.schneider.veyance.globalcrossing. Maryann Goebel Judith Lemke Steven W.medical.principal.508 — $2.536 — $4.com Edison. www.geisinger.578 $373 $1. Graver Paul Fipps CEO Sr. www.085 — $8.crst. Mass.littelfuse.Texas www. www.217 HIGHEST-RANKING IT EXECUTIVE Neil P. www.Texas PLS Logistics Services www. Ohio www.org Fort Collins.VP & CIO Exec.000 $629 — $4.C.077 — $1..Texas Steve Mills Tariq Rahim Shaikh/Anish Berry COO & CIO/President Sr.VP of IS & CIO Nygard International Partnership www.bmc. Microsoft Corp.com A n a l y t i c s R e p o r t RANK 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 COMPANY InnerWorkings Inc. N. Hopkins VP & CIO SunGard Availability Services LP www. Pa. OneAmerica Financial Partners Inc.Texas Poudre Valley Health System www.blackboard. N.548 $3.hologic.com Cedar Rapids..300 $5.com Bedford.com Dulles.300 $1. Ill. Michael C.com Mentor.com New York.com Westerville. Blackboard Inc.446 $2. D. Ga.org Danville. Fiserv Inc. www.steris.Va.microsoft.com Hicksville.emcorgroup. Ohio Michael Krouse System VP & CIO VP & CIO VP & CIO VP & CIO Grange Mutual Casualty Co. www. Minn.medtronic.com Pittsburgh.InformationWeek.Y. David Rudzinsky Sr.299 $68.VP of Technology Corp. Agnoli Chuck Musciano VP & CIO Schneider National Inc. Geisinger Health System Steris Corp. www.nytco.637 $500 $1.Wis. Reproduction Prohibited .VP & CIO Sr. www. Progressive Medical Inc. www.com New York.hcahealthcare.Y.VP & CTO Exec.Y.orbital.finra.klgates.inwk.ohiohealth.
com Melrose Park.adp.com Atlanta. Baker Hughes Inc.com Austin.Wis. www.Wis.VP of IT & CIO Exec. Aflac www. Mich. www.aramark.ansell.appliedmaterials.autotrader.com Chicago. www.com Evansville.VP & CIO Aviat Networks Inc.VP & CIO Mary Heger Monte Ford VP & CIO VP of Ameren Services Center & IT Sr.Tech.Flanagan Sr. Joseph Brado Vincent Melvin VP & CIO Acuity. www.Y. Aerojet-General Corp. Actuant Corp.com Wilmington.activant.Cottey CIO Aramark Corp. Meg McCarthy Gerald Shields Sr. Advanced Health Media LLC Advocate Health Care www.of North America www. Ga. Steve Phillips Sr.VP of IT & CIO Avon Products Inc. N. www. www.com Rancho Cordova. www.T. www.Y. Data-Tronics Region COMPANY Applied Materials Inc. N.Smith Craig Halterman Elizabeth Hackenson Sr. N.Y. www.Maslar VP of Business Information Systems Dashes indicate companies where highest-ranking IT executive not known.Wash. www. N.com Roseland.accessgeneral. ABM Industries Inc. Associated Press AstraZeneca plc www.Va.C.austinenergy. www.com Nashville. Minn.Texas AXA Equitable Life Insurance Co. www. Pa. Richard Plane VP & CIO Allianz Life Insurance Co. Rick Fabrizio Thomas H. Pa.com Appleton. Apptis Inc.aviatnetworks. www.Operations & CIO Paul Stewart CIO (Interim) Exec. www.aviva.advocatehealth.com Fort Smith. Ind.J. Avanade Inc.com Morrisville.. www. Dir. Ga. www.com Strongsville.com Cincinnati. Calif.VP & CIO VP & CIO Activant Solutions Inc.com Phoenix.arkbluecross. Region Key 51 September 2010 Northeast South Midwest West © 2010 InformationWeek.atosorigin.allianzlife.Wis. Tom Bauer Sr.avanade.org New York. N. www.com Atlanta. www. www.Modruson Andrew Dunn Paul T.Wash. www.amgen.Texas Mike Neeley Rich Gius VP & CIO Aetna Inc.Murphy Thomas J.com Thousand Oaks. Ill. David Kaufman David Hartley VP & CIO Access Insurance Co.amerisourcebergen.com Oak Brook.com Little Rock.com Hartford. www. Ga.amerigas. www. Mo.VP & CIO Asurion Insurance Services AT&T Inc. Ill. Ill.Y.com Dallas.com Little Rock. Joseph S.VP & Deputy CIO/Group VP & CIO Frank B.e-baptisthealth. Ill.alaskaair.Capone Corp.com Northbrook. N. Ind.com Chicago. Chris Jurasek Greg Miller Sr. www. Baldor Electric Co.Wis. www.VP & CIO Toby Redshaw Global CIO The Allstate Corp.bartonmalow. Catherine S. Sr.astrazeneca. Chris Corrado Sr. of IT Karl Popham Michael L. www.alberto.VP & CIO www.com Pittsburgh. Pa. Ill. Arch Coal Inc. Linda Reed VP & CIO VP of IS & CIO Atlas World Group Inc.VP of IT & CIO Ansell Limited www. Ark.Va.com Butler.atkearney. Donagh Herlihy Sr. www. www.VP & CIO VP & CIO Exec. Ark.InformationWeek. N. Calif.com Batesville. N. www.com Phoenix.ameren.abm. Accenture www. www.Texas Kevin E.arrow. www.com Seattle. William D.apptis.Texas www. Alberto-Culver Co. Reproduction Prohibited .allstate.com Bridgewater.acxiom.VP of Inno. Bob Hadley Chris Miller CIO Alliance One International Inc. Ark.Pappas Sr. Minn.com New York.VP & CIO CIO Thaddeus Arroyo John Laughhunn CTO Bruce D. Ohio Joseph Yanoska Jeff Main VP of IT VP of Technology Managing Dir.ap..atlantichealth.com Santa Clara.VP & CIO Pres. www.com Columbus.VP & CIO/VP.com Morrisville.com Chicago.VP & CIO Avnet Inc. Ill.armada-scs. & CIO Exec.com Sheboygan. Calif. John Breeden/Stuart Maxel Dennis B.com New York. Austin Energy www.Texas www. Darryl M.com Philadelphia.Warden Sr. www. Atos Origin Inc.J.com Cleveland.com New York.VP & CIO www. Pa.ahmdirect. Banner Health Baptist Health Bartlett & Co.com Chesterbrook. Mo.Brune Sr.com Cleveland. Ohio www.airwis. Ohio Mark Shackelford VP of IS Michael S. Arkansas Blue Cross & Blue Shield Armada Supply Chain Solutions Arrow Electronics Inc.VP & CEO.VP & CIO A.actuant. Ariz. www.aetna. Ohio Lonny Lawrence Batesville Casket Co.batesville. www.Tenn. Neal Ruffalo VP & CIO Lorraine Cichowski Sr.Y. HIGHEST-RANKING IT EXECUTIVE Dave Cogswell Doug Gilbert VP & CIO CIO CIO President.atlasworldgroup.VP & CIO CIO Air Wisconsin Airlines Corp.com Houston. Ariz. www.accretivehealth.Kearney Inc. www.abf.aerojet. Automatic Data Processing Inc.Biederman IT Director VP of IT/Continuous Improvement Mgr.com Houston. Del.VP & CIO www.J. Ken Sidon/Paul Apostle Satish Dave VP of IT Exec. Aviva Plc www.aointl. Fla. AES Corp.com Seattle. North America AG Interactive www. Richard Williams Global CIO ADC Telecommunications Inc.com Melville. Louis.J.VP & CIO Roland Garcia/Dave Dully Sr.VP & CIO American Airlines Inc. www.archcoal.VP & CIO David Guzmán Sr. www.com Inc.att.avnet..appletonideas.VP & CIO/CTO IT Manager Antares Management Solutions Appleton Papers Inc. N.bannerhealth.com Dallas. Shawn W. www.bakerhughes.com A n a l y t i c s R e p o r t MASTERS OF TECHNOLOGY The full alphabetized list of this year’s INFORMATIONWEEK 500 with new insight into regional trends Region COMPANY ABF Freight System Inc.org Morristown. Applied Industrial Technologies Inc. & Serv.A Mutual Insurance Co.aa. www.com Southfield.aes.com Livermore. N.bartlett1898. Enterprise Development Matt Whalen Phil Go CIO Barton Malow Co.VP & CIO Sr.axa-equitable. www.acuity. Conn.Texas www.avoncompany.com Appleton. Atmos Energy Corp.Y. Kris Kutchera Tony Bender VP & CIO AutoTrader.applied.com New York. www. Calif. ADC Professional Services. Acxiom Corp.baldor. HIGHEST-RANKING IT EXECUTIVE Jay Kerley/Ron Kifer Phil Horvitz CTO CIO Corp.com Minneapolis.accenture.Smith Sr.C.com Eden Prairie.aginteractive.Murray Clif Triplett VP & CIO AmeriGas Partners LP AmerisourceBergen Amgen Inc.com King of Prussia. Ark.InformationWeek Analytics.com Red Bank. Atlantic Health www. www.aflac. www. Alaska Airlines Inc.adc. Louis. www. Ameren Corp.com Fort Smith.antaressolutions. N. www. Accretive Health Inc.com Jacksonville.com Fort Worth.com Chantilly.com St.Knox Sr. www.com Arlington.atmosenergy.com St.asurion. N.
Brady Corp.dunhamandsmith.capbluecross. Iowa Steve Hannah VP & CIO CSG Systems International Inc. Blount International Inc. Pa.delmonte.com Cedar Rapids.com New York.bradycorp.Texas www. www.com New York. N. www. Ill.VP & CIO Sr.com New York. www. www. www. Cigna Corp.com San Jose.com McLean. www.VP & CIO Chief Med. www. www.VP Corp.Wis.com St. Collabera Labs Commercial Vehicle Group Inc.VP & CIO Robin Johnson Timothy McCabe VP & CIO Centene Corp.colgate. Ohio Biren Kumar Kent Kushar VP & CIO Cincinnati Children’s Hospital Medical Center Marianne F.cdw.com Canton.broadviewnet.dteenergy. www.VP & CIO www. www. Mass.VP & CIO Continuum Health Partners Inc.VP & CIO VP of IT Frank Delfer Sr. www.org Boston.Y. Deere & Co.baylorhealth.org Cincinnati.J. Con-way Inc.com Riverwoods. Boston Medical Center BP Plc www.Va. www.Savage Daniel Salisbury Josh McArthur Kent Whiting VP of IT CIO Corp. Richard Rottman Scott A.Gibson CIO Sr.con-way. Fla.Muntz Sr.carolinashealthcare.crossmark.com Modesto. Lynne Ellyn Mike Skinner Daniel J.VP & Chief Tech.com Detroit.cdicorp.MD Sr. Calif.dstoutput. Ga. www. www.VP of Information Svcs. Information Technology CIO.brocade.childrensomaha.com Plano. Ga.Flynn Jim Norred CIO Sr. CompuCom Systems Inc.com Morristown. www.Texas Doshi Diagnostic Imaging Services Dr Pepper Snapple Group Inc. BMC Software Inc.H.Va. Mass. Colgate-Palmolive Co. Collabera Inc. Glenn Schneider Sr.VP & CIO Bill Bradley Sr. Pa. www.VP & CIO Eric Dirst Ted Hoy Sr. www. CUNA Mutual Group www.com Atlanta.Heim Sr. Mich. www. Ill.Smith.com Kansas City.lilly.org Detroit. Rob Alexander Manoj Kulkarni Sr.compucom.com Atlanta. Brad Peterson CIO Discovery Communications Inc.Tenn. www. N.doitbestcorp.careered.diversey. Kenneth A. Ohio Randy Lhowe John Lord John Douglas CIO Todd Lant John Lambeth VP of IS CIO VP of Technology Solutions Group Component Assembly Systems Inc.centrastate.J.com Milwaukee.com Sturtevant. Mark Greenlaw Tom Greene Bala Variyam Corp.VP & CIO CIO DTE Energy Co. Blackboard Inc.MD Bryan A. N.com Orlando.Knight James Nastri Sr.chubb. Barry J.com Silver Spring.Gallo Winery Eaton Corp. www. N.com Phoenix.James Cincinnati Financial Corp..bdo. Anthony J.VP & CIO VP & CIO Convergys Corp.com Islandia. Ill.Texas www.VP & CIO and Operations Del Monte Foods Co.cgi.com Philadelphia. Ga. & Tech.org Boston.cbre.VP & CIO Sr. www. Pa. Mark Moroses Interim CIO VP & CIO CIO William Compton Jim Goetz Jacquelyn Barretta Sr. www.com Chicago.VP & CIO Clayton Homes Inc.VP & CIO www. Calif.VP of Business Services & CIO Children’s Hospital & Medical Center www.dayzim.com Oak Brook.Y.Wis.com New York. CDW LLC www. Mass. N.VP & CIO Region Key 52 September 2010 Northeast South Midwest West © 2010 InformationWeek. Mass. www.VP & CIO Jim Dunlap President Carolinas HealthCare System CB Richard Ellis Group Inc. www. Stephen C.com Wash.Acting VP & CIO Mike Altendorf Tariq Rahim Shaikh/Anish Berry COO & CIO/President Children’s Hospital of Philadelphia Children’s Medical Center Dallas www. Career Education Corp.com Troy.cvgrp. North America Cadence Design Systems Inc. Crossmark Inc. Mo.collabera.com Corning.Wolf.Y. ConvaTec Inc.gallo.Va.com Cleveland.com Maryville.VP & CIO Patti Reilly White Sr. Ill.digitalriver.wehealny. Do it Best Corp. N.Shulman Tim Graumann CIO & VP of IT CIO Coyote Logistics Crawford & Co. N.com New York.com Atlanta.com Fairfield.VP & Global CIO Dunham & Smith Agencies Dunkin’Brands Inc.Inc.Texas www.org Charlotte.convergys.com Houston. www.blount. of IT CTO Best Western International Inc.VP & CIO Chief Sustainability Officer VP & CIO Managing Director & CIO Hilton Sturisky CTO Sr.com San Francisco.J.cigna.com Addison. Ill.bcdtravel. Ill. & CTO VP & CIO William W. BNY Mellon Boeing Co. Ga.com Round Rock.discoverycommunications. Pa.com Englewood. Michael LeRoy Sr.VP & CIO VP & CIO VP & CIO John Hinshaw Frank S.Y.charmer-sunbelt.Brown CIO Sr. La. Barry W.Texas The Chubb Corp.drpeppersnapplegroup. www. www.Schaffter Marc L.com Chicago. Intelligent Systems Group & CIO Sr.C. www. N.Blausey Jr.com Monroe.com Portland.VP & CIO Jon Stevens Sr. Todd Rothenhaus.com Madison. www.com Los Angeles. www.componentassembly. www. www.corning.com Minneapolis. Darden www. CA Technologies www. Lonnie Mahrt Rick Roy Sr. Concentra Inc. www.com McLean. Dir.VP.&J. CGI Group Inc. HIGHEST-RANKING IT EXECUTIVE Kevin Kometer Esat Sezer Sr. Ill.edu Philadelphia. Beth Israel Deaconess Medical Center Black Box Corp.Bosco Jr.bestwestern. Mo.com Hoffman Estates. www. Mo.coyotelogistics. Mo. N. D.org Boston. Ill. Louis.cvrenergy. www.com Houston. www. Mich.VP of Technology & CTO Chiquita Brands International Inc. www.VP of Product & Technology Luc Pinard/Guy Brosseau Bill Dehn CIO Exec. Booz Allen Hamilton Inc.com Inver Grove Heights.cycle30.Y.concentra. www.Texas Sr.Officer/VP & CIO Digital River Inc. EMC Corp.com Atlanta. Ohio www. Ore.bnymellon. Region COMPANY CME Group Inc. N.VP & Global CIO Brocade Communications Systems Inc.com Dallas.VP & CIO COMPANY Baylor Health Care System BCD Travel www. Ohio John Kellington Managing Dir. www.Texas www. www.claytonhomes. Mass. N. Mich. www.com Vernon Hills.VP of Distribution and Strat.com Harrisburg. Sr.blackboard.& Qual.VP & CIO Sr. Ariz. Pa.J. www.com Fort Wayne.com Manchester. Sr.com Freehold. Calif. Ralph Warchol Sanjay Mirchandani Sr. www.com Indianapolis. www.bmc. Minn Discover Financial Services www. Ill.com St.citiprivatebank.delta.VP & CIO VP of IT & CIO Suzanne Kosub Sr.J. Paul Fipps Corp. www.com New York.com San Jose.com Charleston. Dell Inc.boeing. CDI Corp.dmc. www.org Irving.Informatics Officer.chiquitabrands.VP & CIO CentraState Healthcare System CenturyLink Inc.centurylink.Y. Ohio www. Capgemini S.boozallen.com Atlanta.McManus Gregory Morrison Bruce Robison VP & CIO CIO Cox Enterprises Inc. N.bp. www. Colo. Neb.com Dallas.VP & CIO VP of eBusiness Exec.dynegy.com Seattle. Delphi Automotive LLP Delta Air Lines Inc. Blackbaud Inc.blackbaud. Ga.com New Albany. www.Svcs.com Philadelphia.cokecce.Analytics.VP & CIO Beth Nordin James P. www. Pa. www.chop.capgemini. Svc.dunkinbrands.Texas Celestica Inc. — George Conklin Sr.MD Kim Clougherty VP & CIO VP of IT CIO & Head.III Sr.Halamka.emc.com Houston. www. N.VP & CIO Cushman & Wakefield Inc.crawfordandcompany. Louis.com Lake Forest. Bentley Curran VP of IT & CIO CTO & CIO Broadview Networks Inc.VP of Operations & CIO Capital BlueCross www. Capital One Financial Corp. www.Wis.com Philadelphia. S. www.crst.childrens.cmegroup.com Moline. www.VP of Information & Comm.blackbox. www. Exec.Texas www.bmc.caritaschristi. Calif.com New York. DST Output www. www. CVR Energy Inc. Virginia Guthrie Exec.centerpoint-prop. Michael C.com Plano.Brunetto Mark Settle John Fiore Exec.Texas www. N. Scott Zimmerman Indranil Ganguly VP & CIO Theresa Wise Sr. Ill. www.capitalone.ch2m. www.com Hicksville.coxhealth. CRST International Inc. www.christushealth. Colo. www.VP. Diversey Holdings Inc.VP & CIO Charles Schwab & Co.com Englewood.cognizant. www. www.us.com Sugar Land. Craig Cuyar Michael Brooks VP & CIO Caritas Christi Health Care www. www.Texas Michal Yariv Brian S.InformationWeek. CH2M Hill www.Y. N.Sheehan Sr.Tech.convatec. Corning Inc. www. Ind.com Cincinnati.C.com Cincinnati.Y.cincinnatichildrens. www.bidmc.Y.Y.devryinc.celestica.VP & CIO Global CIO Sr. Ohio www.cinfin.cushmanwakefield. Craig Richardville Sr. CoxHealth www. Reproduction Prohibited . Ind. www.com Warren.cunamutual. David Kline Brent Hoag VP & CIO VP of IT The Charmer Sunbelt Group www.& CIO Cognizant Technology Solutions Corp.com Rye Brook. www. Calif.csgsystems. N.johndeere.MD Sr.com Chicago. Dynegy Inc. Pamela Arora VP & CIO www. N.com InformationWeek A n a l y t i c s Region R e p o r t HIGHEST-RANKING IT EXECUTIVE David S.VP & CIO E.Y.com Springfield.VP & CIO Indy Reddy Eli Lilly & Co. BDO USA LLP www. N.Texas Meg Aranow Dana Deasy Group CIO Kevin J. Detroit Medical Center DeVry Inc.C.delphi. www.com Dallas.doshidiagnostic.com Fairfax.org Omaha. Christus Health CHS Inc.schwab.ca. N.chsinc.darden. www. & CIO Don Goldstein Global CIO Day & Zimmermann Inc.com Hopkinton.dell. Calif. CenterPoint Properties www. Center & CIO Vince Squillacioti Sr.eaton. Calif.com Downers Grove.com Lawrence.com Pelham.com Teaneck. Citi Private Bank www. Cycle30 Inc.A.VP & CIO Sr.com San Mateo.Y.com San Francisco. John D.coxenterprises. Minn. Mary Gendron Don Imholz CIO Exec. www.Wash. Coca-Cola Enterprises Inc. George Reynolds.com Skillman. Md.discoverfinancial.cadence.centene.
3% of revenue on IT. New York is No. Georgia (30). Ohio (28).com A n a l y t i c s R e p o r t Midwest • Spend 2. and Illinois and Texas are close behind with 40 each. GET ALL THE DATA There’s so much more to find out about the InformationWeek 500 that won’t fit in our pages. 2 with 43.1% of revenue on IT.1% of revenue on IT.InformationWeek.InformationWeek Analytics. Pennsylvania (30). Missouri (20). on average • 52% expect 2010 IT spending to exceed 2009 • 44% are making global support and development part of most IT workers’regular jobs Northeast • Spend 3.5% of revenue on IT. The full report is free for a limited time at informationweek. on average • 61% expect 2010 IT spending to exceed 2009 • 53% are making global support and development part of most IT workers’regular jobs South • Spend 2. New Jersey (23). But innovators are everywhere. on average • 59% expect 2010 IT spending to exceed 2009 • 46% are making global support and development part of most IT workers’regular jobs KNOW YOUR NEIGHBORS California tops our list again this year. with 59 companies (down from 71 last year). Reproduction Prohibited .com/analytics/2010/500 53 September 2010 © 2010 InformationWeek. on average • 58% expect 2010 IT spending to exceed 2009 • 56% are making global support and development part of most IT workers’regular jobs West • Spend 3. and Massachusetts (18) round out the top 10 states in the InformationWeek 500 ranking.
Ill.ingrammicro. Mass. Ga. N. Jack in the Box Inc.VP & CIO VP & CTO www.VP of IT & CIO FFE Transportation Inc.J.com Chicago.com Hartford.agilitylogistics. www.com www. www. www. Conn.hdsupply.foley. www.Ga. Express Scripts Inc.VP & CIO VP & CIO Exec. HCA Inc. www.theice.growmark. Calif.B.emoryhealthcare.com St. www. Dir.com Santa Ana.com Kansas City.C. www. www.com Jacksonville. www. Conn. Louis. Kris Herrin Doug Robbins/Howard Hutchings VP Info.Texas www.Hill Sr.53.iqor.of South Central Wis. Iowa Brook E. Calif.VP & CIO Sr.com Newark.com Nashville. Iowa www. www.emkay.finra. Galen M. Mass. JetBlue Airways Corp.com Irvine.infor.Chesnutt Anthony D./Global CIO Endurance Specialty Holdings Ltd. www.emcorgroup. www.J.VP & CTO Sr.com Birmingham.VP & CIO Nicholas Colisto Dennis Polsen Exec.jackinthebox. Group Health Coop. Alan Alters/Vince Niedzielski Debra Jensen VP & CIO VP Network Ops. www.com St.com Boston.VP & CIO www.Agnoli CIO H.jcpenney. Mo.emerson. www. www. Ill.com Franklin. www./VP of IS Shawn McCarrick COO & CIO CIO Geisinger Health System General Electric Co. Herbalife Ltd. David Smoley Doug Caddell CIO Sr. www.Y. Calif. D. Freightquote.com New York.com Austin.VP of IS CIO Financial Industry Regulatory Authority Inc. Louis.VP & CTO Sr.com Princeton.Palmer Tom Nealon Joseph Eng Norm Veit CIO Karl Salnoske Exec. Chief Info.Tickles VP of IT CIO Tom Gary Region Key Northeast South Midwest West 54 Month 2010 © 2010 InformationWeek. Ginny Lee inVentiv Health Inc. www.VP & CIO Randy Mott Tom Tabor CIO Sr. Frank Richards John Seral VP & CIO. Harleysville Group Inc.com Boston. Ind. Calif.gwinnettmedicalcenter. www.com East Lansing.intergraph. www.Wis. www. Ill. Dir. Mike Blake Greg Clancy Sr.com Los Angeles.hyatt.exeloncorp. www. www.J. Hub Group Inc. N. Ill. Mo. Sr. www.com Atlanta. N.Thompson CIO Emory Healthcare Heartland Payment Systems Inc. Craig Haught CIO www. Highmark Inc.com St Paul. Fla.intelsat. Ga. U.com Florham Park.VP & CIO VP & CIO Hogan Lovells U.VP & CIO Exec.com McLean.greenstonefcs. www.com Boca Raton. Ill. www.com Harleysville. N.(Chip) Tsantes Exec.com Wash. www. Hewlett-Packard Co.com Red Bank. Minn. N. www.com Santa Clara.com Columbus.hp.com Kennesaw.ihg. Maryann Goebel Exec.C. D.VP & CIO Christopher Rence Doug Gumm VP of IT Hitachi Data Systems Corp. Kevin Kern Exec.klgates. Growmark Inc. D. of Satellite Control Sys.org Danville. Soma Somasundaram Mario Leone Exec. www.grinnellmutual.com Somerset.hcsc. Fiserv Inc.com Dallas.org Des Moines.intuit.com Downers Grove. www.Walsh Sr.hologic.com San Diego.VP of MIS J. www.gxs.jonesapparel.com Grinnell.Texas Richard Maranville CIO www. Reproduction Prohibited .com Gaithersburg.ghcscw.com A n a l y t i c s Region R e p o r t Region COMPANY Emcor Group Inc. HD Supply Inc. Emerson www.com Madison.com Lowell.com Fairfield. Calif. www.com Chantilly. Pa. www. www. Calif. VP & CIO Fifth Third Bancorp.org Atlanta.com New Orleans.Wis.InformationWeek Analytics. www.freescale.com West Des Moines. www.com Bristol.intersections.hoganlovells.Va.hubgroup. of IT & CIO Jarden Consumer Solutions Gwinnett Hospital System Inc.VP & CTO Hyatt Hotels Corp. Grange Mutual Casualty Co. Ala.com Mountain View.com Forest Hills. Ga. Tony Jerig Joy Grosser VP & CIO Iowa Health System iQor Inc.khov. Calif.horizonblue.com Pittsburgh. & Bus.org Lawrenceville. Ill.com Lenexa.Y. Gary Wimberly Sr.fisglobal. Jones Apparel Group Inc. Sam Coursen VP & CIO www.Texas www.com San Jose..com Atlanta.endurance. Vikas Kapoor Bill Brown Sr. Mass.intel.heartlandpaymentsystems.Tenn.VP & CIO Kansas City Power & Light Co. Joseph.com Bloomington. Mich. InnerWorkings Inc. K&L Gates LLP The Hartford Financial Services Group Inc.heartland-health. Pa.VP. www.Va.LLP Hologic Inc.ibm.inova. Calif.fiserv.com Santa Clara. International Business Machines Corp. www.flextronics.com Memphis. Entergy Corp.Webb Daniel C.fblfinancial. Mass.healthways.com Los Angeles.com St. Keane Inc. Md. Calif. Ingram Micro Inc. CIO & VP of Business Information Services j2 Global Communications Inc.VP & CIO Exelon Corp.inwk. www. www. Bruce Livesay Exec. www.VP.com Palo Alto. The Harry Fox Agency Inc. Neil P.Metz www.VP of IT & Process Improvement CTO & CIO CIO InterContinental Hotels Group (IHG) www.VP & CIO Exec.Y.com Alpharetta.com Dallas. www. www.com Chicago.com Atlanta..hitachigst. www. Mo.Carter Exec.Penney Company Inc.freemanco.ihs. Freeman Decorating Services Inc. Edwin Marcial Bill Johnson VP & CIO VP of Global IT Terry Kline Intergraph Corp. Iowa www. N.grangeinsurance.VP of IS & CIO Sr.com New York. www.Tenn. Charles A. N. www. Brian O’Connell Sr. David Baruch CIO David C.com Huntsville.N. IT Heartland Health www. VP & Chief Info.com Itasca.thehartford. Graybar Electric Company Inc.hds.com St.equifax.net Sunnyvale.VP & CIO Sr. Intelsat Freescale Semiconductor Inc.C.VP & CIO Sr.com Chicago.S.com Atlanta. Marty Colburn Exec.hcahealthcare.com Norwalk. Services. Calif.VP & CIO www.hewitt. Heidelberg USA Inc.com Indianapolis. Pa. HIGHEST-RANKING IT EXECUTIVE Joseph A.Va.graybar. Barry Snyder Noel Brown Williams Sr. Fair Isaac Corp. Ark.Tenn. Ga.energen. N. www.com Plano.j2global. www.VP & CIO General Manager.VP & CTO First Data Corp.org Falls Church. www. www.VP & CIO. Michele Goins Steven W.inventivhealth.com Atlanta. Ga.InformationWeek.firsthorizon. Charles H. GE Energy VP of IT & CIO Sr.freightquote. www.VP & CIO Exec.herbalife. of IS www.gm. Kan. www. Juniper Networks Inc.us.VP & CIO www.Texas Nick Cook Brian Hurdis Exec.juniper. Mich. www. Ga. Energen Corp.com Memphis. William Gregory David Rudzinsky Sr.harryfox.com Boston.Hunt Transport Services Inc.Transformation Officer www. Hitachi Global Storage Technologies www. FedEx Corp.highmark./VP of Engineering Tim Piper Ed Brown Exec. Genuine Parts Co.VP of Technology Flextronics International Ltd. Louis.firstdata. www.VP & CIO GreenStone Farm Credit Services Grinnell Mutual Reinsurance Co. Equifax Inc. Mo.C. Ala.J.fedex.com Armonk.VP & CIO Emkay Inc. www.com Atlanta. FBL Financial Group Inc. www. Kay J.com Lincolnshire. Information Technology Diane Bryant Richard Marlow/Adam Levy Tom Conophy Exec.Puglisi VP & CIO COMPANY Health Care Service Corp.ge. Michele Markham Sr.keane. J.com Minneapolis.kcpl. Dennis H. Ohio Joseph Robinson Exec.jardencs.Mehmen CIO & Dir. Scott Clifford VP & CIO www.infarmbureau.com San Jose. Calif.heidelberg.globalcrossing. IT Manager www. www.ironmountain.Fuller Co.fico.genpt. First Horizon National Corp. www. Global Product Development www. Intersections Inc. Ga.jbhunt. & Environmental Strategy Officer Robert B. Healthways Inc.Fergang VP & CIO www.J.VP & CIO Exec.com Detroit.express-scripts.org Wash.hbfuller.Tenn. Ill.Graver Geoff Brown VP & CIO Inova Health System Intel Corp. HIGHEST-RANKING IT EXECUTIVE Brian Hedberg CIO Kathy McElligott VP & CIO VP of IT CIO Scott Blanchette Sr.VP & CIO Hilton Worldwide www.harleysvillegroup. www.geisinger. Sr.VP & CIO www.S. N.VP & CIO www. Fla. General Motors Co.com Wash.VP & CIO Indiana Farm Bureau Insurance Infor Global Solutions Inc.com Chicago.Y. Edward Janowsky VP of IT & CIO www. Pa. Foley & Lardner LLP www.VP & CIO President & CEO Iron Mountain Inc.com Cincinnati.ffeinc.jetblue. Ohio Michael C. Global Integrated Logistics Goodwin Procter LLP www. IntercontinentalExchange Inc. Intuit Inc. Ill. GXS Inc. Jon Griggs Louis Trebino Sr. CTO www.com Bedford. Lynn Lovelady Jill Israel VP & CIO CIO Mark Schissel CIO Hewitt Associates Inc. Minn.goodwinprocter.com Brookfield.Wis. Robert Webb Rex Carter Sr.Y. Helen V.Technology Services Fidelity National Information Services Inc.hilton.com Milwaukee. Ga. www.com Pittsburgh. La. Mo.bm New York.B.VP & CIO CIO Global Crossing Ltd. Ga. Patrick Toole George K. Andrew Griffith Dee Cantrell Tom Terry Exec. Calif. Conn. Horizon Blue Cross Blue Shield of New Jersey Mark Barnard Hovnanian Enterprises Inc. www.Christie Bassam Fawaz Andrew Kawa Sr.entergy. Pa. www..
Ill.com Miami. Owens Corning Paccar Inc www. of IT Peter Magrini/Jim Scholefield Larry S. Gene Berry Ken Bell Sr. Louis.com Cleveland. Kris Singleton CIO & VP of Technology Newell Rubbermaid Inc. Ill.mckesson.C. www. Md.com Sunnyvale. Ky.Tech.pvhs. Ga.Inc. Ga. CIO & CAO Deepak Lakhani Greg Reischlein CIO Dir.com Westford. Exec.Lukens Sr. Ohio William G.Apps.VP Services & CIO Sr.com Plantation.com Bethesda.nytco. Mo. Ill.mansfieldoil.H. www. www.com Baton Rouge. www. www. www. www. Patrick H.com Merrimack. Colo. McCoy Corp.Y.com Bellevue. Stuart Fulton Region Key 55 September 2010 Northeast South Midwest West © 2010 InformationWeek.northerntrust.lifespan.com Fenton.com Dulles. Sr.nortonhealthcare.ogilvy. www.com Gainsville. PHH Arval www. www.com Raleigh. Calif.com Houston.com Phoenix. www.com San Marcos.Y.Bash Dir. www.VP & CIO www.leggett. Corp. www.com San Francisco.medline.Y.com Mooresville. www.com New York. Merck www. www.oxy.com Pittsburgh.netapp.Spratt Mike Penny CIO Exec. www.odfl.Y. www.com Great Neck. Pegasystems Inc.Wash. Harry F.oneamerica.newellrubbermaid. Exec.nationwidechildrens.VP & CFO Dir. Ill. Mo. Premier Inc.phharval. www. www. Werner Baer Sean Minter CIO & COO National Oilwell Varco Distribution Services Nationwide Children’s Hospital Noel Connolly Sr.Va.org Providence. www. NY PLS Logistics Services www. Ohio www.partners.C.VP & CIO Sr. Norton Healthcare Inc. Ill. www. www.ohiohealth.com Minneapolis.pittohio. www.nationwide. N.nygard. www.C.S.VP & CTO Nebraska Furniture Mart Inc. Region COMPANY NetApp Inc.paccar.com Encino. Ariz.InformationWeek. Navy Federal Credit Union NCR Corp.com Reading. Randall N.org Fort Collins.lamar.com Los Angeles. N. www.VP Global Services & CIO Pennsylvania Real Estate Investment Trust www. Md. N. Calif. Odyssey HealthCare Inc.J.com Chicago. & Chief Shared Services Officer Maritz www. www.com Kansas City. Newmark Knight Frank Newport Corp. www. N. VP & CIO www.com Redmond. www.newport. Ga.com New York. Monsanto Co.Smith CIO Scott Carl CIO Jerry Wolfe Sr.littelfuse. Rick Mears David Johns Kyle Quinn VP & CIO Sr. Pa. www. www.J. Mayer Brown LLP McAfee Inc.pnl.Chris Scalet Allan Lubitz Tony Scott VP & CIO Exec.com St. Calif. N.Thomas Michael Blinzler VP of IT Northrop Grumman Corp. www. Calif. N.mypreferredcare.Y. Mass.& Ops.VP & CIO VP of Supply Chain Strategy & CIO Partners HealthCare System Inc. www. N. N. Pa. www.polycom.com Naperville.lockton.Texas www.Stone Sr.Moore VP & CIO VP of IT Lifespan Corp. Ga. Carl Wilson Jim P. N.VP of IT Mercury Insurance Group Microsoft Corp.com InformationWeek A n a l y t i c s Region R e p o r t HIGHEST-RANKING IT EXECUTIVE Linda Kinder VP & CIO COMPANY Kellwood Co.Infra. N.pega.com Indianapolis. www. Ohio Michael Krouse Ken Erdner VP of IT System VP & CIO Lowe’s Companies Inc. Mike Wilkinson Exec. Steven J.com Irvine. Helane Stein William L.com New York. Reproduction Prohibited .lockheedmartin.com Bethesda.VP & CIO VP of IS & Business Processes OneAmerica Financial Partners Inc.VP Global Business Processes & CIO PNC Financial Services Group Inc.VP & CIO Sr.VP & CIO Marriott International Inc. Ga.VP & CIO CIO VP. Md. N. Peter Noll CIO & CFO Global CTO Shirley Cunningham Darko Dejanovic Gina Papworth Exec. Md.VP of Healthcare Informatics Premiere Global Services Inc.monster. www.netscout.lowes. Len Nicolas Donald L.Eline VP & CIO Parkland Health & Hospital System Parsons www.com Jersey City. of IT & CIO PricewaterhouseCoopers LLP www. www. CIO. Ga. The New York Times Co. David C. Pioneer Investment Management Pitt Ohio Express LLC www. N.marriott. www. www.com Boston. www. www.org Allentown./Sr. www. Penske Truck Leasing Co.mitsubishicars. www.com Green Bay. N.com New York.navyfcu. CIO Exec. Ed Nettles VP & CIO VP & Dir. Pa.Tech. Landstar System Inc. Fla.pnc. Neb.com Corte Madera. Ky. Frank A. Fla.com Atlanta.org Columbus.com Paramus.org Boston. Littelfuse Inc. www. Pa.Inc.com Columbus. Doug Cormany Sr.com Louisville. Calif. Calif.Wash.VP & CIO Bob McClure Keizo Fuchita Don Riley CIO Sr.movadogroup.gov Richland.com New York.com New York.mohawkind.org Vienna. N.presidio.Y. Glenn Noga Russell Branzell VP & CIO VP of IT Stewart McCutcheon Tim Masheck CIO Poudre Valley Health System PPG Industries PRC LLC www. Carole Cotter Ed Earl Sondra Barbour David Robinson CIO VP of Enterprise Business Services & CIO Occidental Petroleum Corp. Mass.C.com Cypress.gopenske.nfm.Stobbart Sr.Wash. N.mccoys.knighttrans.owens-minor.parsons. Calif. Director of IT Sr.LP Pfizer Inc. www.com Jacksonville. Ohio Srinivas Koushik Jerry Hermes William VanCuren VP & CIO Joseph M. Mo.parker. Ohio CIO & VP IS Denise Zabawski Sr. www. Ind.VP & CIO The Pasha Group Paychex Inc. Pegasus Solutions Inc. www. Marsh Inc. www. Calif. Patricia Lawicki Sr.VP Logistics Pharmaceutical Product Development Inc. www. Lockton Inc.pegs.mercuryinsurance.com Mundelein. CTO & CIO PC Connection Inc.VP & CIO Martin Marietta Materials Inc.newmarkkf. Calif. N.com San Francisco.VP & CIO VP of IT & CIO Mansfield Oil Co.VP & CIO VP of IS Exec. www. www.lvhn.mcicoach.Y.Figlioli David M. N. National Government Services Inc.com Chicago.Va. Ogilvy & Mather Worldwide OhioHealth www.com Pleasanton. Medtronic Inc.com Los Angeles. Calif. Minn.landstar. of Applications Development Knight Capital Group Inc.Texas James Zoccoli Yuri Aguiar Sr. Gil Hoffman Sr.ngsmedicare. Mass.merck.mmc.J. of IT J. Owens & Minor Inc. Exec. N. www.pwc.VP.VP & Global CIO & Head of Product Scott Sullivan Mark Ohlund Anuj Dhanda Exec. www.knight.Lee CIO Exec. Mike Kistner CEO Michael Hedges CIO Craig Dynes Sr.maritz.VP & CIO Pacific Gas & Electric Co. Fla.com Cambridge.com Omaha.Y.mccann.VP & CIO Parker Hannifin Corp. Pa. www.microsoft. N. Mo. Calif.plslogistics.com Pittsburgh.Y. www.VP Program Management Office & CIO Kimpton Hotels & Restaurants Kindred Healthcare Inc.Y. www.VP & CIO Mitsubishi Motors North America Inc.pfizer.com Atlanta. www. R.com Schaumburg.com Santa Clara. Ketchum Inc. Dave Hart U.Wis.VP & CIO Jeffrey Keisling Sr. www. www.monsanto.VP. www. Ken Boyd Sr. Mo. Pa.com Carthage.Analytics. Joseph Seibert Sr.orbital.medtronic.kimptonhotels. Kim Hearn VP & CIO Mohawk Industries Inc.com San Francisco.mayerbrown. Lamar Advertising Co.Va. www.VP & CIO CIO & Sr. Chuck Musciano VP & CIO CIO Pacific Northwest National Laboratory www. Mirant Corp.ketchum.nalco. N.com New York.com Mechanicsville.VP & CIO Exec.VP & CIO Andy Roach Partner & CIO NetScout Systems Inc.Saunier Doug Haugh Rick Peltz Sr.marcusmillichap. www. Gordon Steele Rick Chapman Exec. www. Bernard P. La.mirant.pcconnection. www.Guthrie CTO Sr. www.com New York. Movado Group Inc.C.com Thomasville.ki.VP.com Pasadena.com Dallas. Nalco Co.northshorelij. www.com Whitehouse Station.kindredhealthcare.com Columbus.VP & CIO VP of Product Mgmt.Texas Gregory M.owenscorning. www. www. www. HIGHEST-RANKING IT EXECUTIVE Marina Levinson Sr.preit.pashagroup.VP & CTO CIO Preferred Care Partners Inc. www.com Sparks. Marcus & Millichap Real Estate Services Inc. Leggett & Platt Inc. Medline Industries Inc.com Cranberry.mccormick. McKesson Corp.Texas www. Ill.com Greenbelt.com Los Angeles. www. Mass.Y.Y.com Charlotte.northropgrumman.VP & CIO Nationwide Mutual Insurance Co.VP & CIO CIO Nygard International Partnership www.com Dallas.com Rochester.mcgraw-hill.Texas Jack Kowitt Sr.VP & CIO/Sr.com New York. www. Partner & CTO Lockheed Martin Corp.pgi.com Toledo.com Philadelphia. www.MD President & CEO VP of IT Services Dennis Strong Bruce Marcus Exec. www.paychex.com New York.VP. David Beckerman Michael Gioja John Polizzi Sr.McVey Joseph DeVenuto VP of IS & CIO COO Lehigh Valley Health Network www. www.parklandhospital.I. Presidio Networked Solutions Inc.com Sparks.com Wilmington.com Louisville. www.VP & CIO VP & CIO North Shore-Long Island Jewish Health System John Bosco Northern Trust Corp.VP of Supply Chain Management www.odsyhealth.pge.com Duluth.VP.com Indianapolis.com Dallas. Calif. Orbital Sciences Corp.com New York. www.kellwood. Calif. www.com Chesterfield. Ind. Lubrizol Corp. N.premierinc. www.pioneerinvestments.martinmarietta.com Chicago. Jerry Johnson CIO Howard Niden Mark Tonnesen Sr. www.Morelli CIO Polycom Inc.mcafee.VP & CIO Old Dominion Freight Line Inc. Pa. Motor Coach Industries International Inc. www.com Wickliffe. Calif. & Development McGraw-Hill Cos.com Pittsburgh.com Atlanta.com Calhoun. Gary Gottleib.Sadoff Cory Staheli Vicki Petit VP of IS Knight Transportation Inc.Pleasant/Keith J.lubrizol.ppg. Ohio Steven M.nov.Technology Strategy Monster Worldwide www.ppdi. Md.ncr.VP & CIO McCann Worldgroup McCormick & Co.prcnet. Krueger International Inc.
tevausa. CIO & Chief People Officer Douglas Wines John Tonnison Exec.Delroy Dixon II Sr.C.com Westmont.tyson.VP & CIO Diana Bolden Leoncio Casusol Doug Rein VP & CIO Sr.org New York. www. Kan. Calif. CIO & IT Secretary Clarence White VP & CIO Arlyn Broekhuis Ruth Thorpe/Dina Di Maria VP & CIO/AVP IS T-Mobile USA Inc. www.com Clearwater.safeauto.VP & CIO Savvis Inc. ResMed www.com Bloomfield Hills. Ga.techdata.com San Diego.quintiles. Ind. www.com Santa Monica. N. Mass. Paul.Y. Texas Health Resources Inc.org Sioux Falls.scottrade.VP & CIO VP of IT & CIO Director.Donnelley & Sons Co.progressive.Tech..com Des Moines. Calif. of IT Stewart Information Services Corp.VP U.VP of IT CIO Exec.com Johns Creek.salvationarmy.com San Francisco.com Cincinnati. www. Transplace www. www. www.com Birmingham.com Wayne.swinerton. Debra Martucci CIO & VP of IT Republic Services Inc. www.VP & CIO Filippo Passerini Robert Brooks CIO CIO VP of Technology President.com San Antonio. www. Rabobank N.VP & CIO Sr. N. Fla.C.com Mountain View.beachbody.S. N. Mass.com Columbus.com Mentor. Ohio CIO www. N.com New York. Ohio www.sealedair. Mich.com Tampa. Ala. www.com San Francisco.com Jacksonville. www.sparrow.tecoenergy. www.terremark.savvis. Suzanne Gordon VP of IT & CIO CTO Transatlantic Holdings Inc. Tower Automotive LLC www. Raytheon Co.tiaa-cref.com Elmwood Park. Transitions Optical Inc. Calif.sas.com Durham. www.VP & CIO Rebecca R.prudential. Calif. Mo. Ariz. www.Inc. www.Rhoads VP & CIO SunGard Availability Services LP SunGard Higher Education Inc. www. Global Business Services & CIO South Shore Hospital Inc.Wash. Applications Development Shaw Industries Group Inc.spx.VP & CIO VP & CIO Saks Inc. Ga. Ohio www.starz. www. www. Thermo Fisher Scientific Inc.siemens. www.Mincey Stephen F.txu.org Mokena. TXU Energy Retail Co.sug.com Plano.com St.com Sioux Falls.Wis.splitcoop. Mo.rei. www.regions.com Carrollton./Exec. Ark. www. Louis. William G. Calif. Ohio www.pscnow. Calif.com Miami. www. www. www. Scottrade Inc.com Miamisburg.com Chicago.Operations & Technology Division Sr. N.VP & CIO of IT Sparrow Health System Split Cooperative LLC Sprint Nextel Corp. Chief Technology & Innovation Officer Sanofi-aventis U. Michael Rodgers Kirsten Wolberg CIO Exec. www.pultegroup.Western Territory Sanford Health www. Iowa Region COMPANY Sony Electronics Inc. Calif. Sybase Inc. N.Y. Saia Inc.VP Business Integration & CIO Sr.sirva.com Columbus.VP & CIO VP & CIO Bruce G.umchealthsystem.usawest. Ariz.Wis. www.J.com St.com Westerville. www. Mahvash Yazdi Becky Blalock Steve Hotte Sr. Ga. www.ravenind. Fla.t-systemsus.sanfordhealth. www. Performance Systems & Operations Sabre Holdings Corp.sybase. Southern California Edison Southern Co.com Houston.com New York.com Dallas.com/us Malvern.C.Texas www.com Green Bay. Global IT Brian Light Ray Milius Exec.southshorehospital.saia. Region Key 56 September 2010 Northeast South Midwest West © 2010 InformationWeek. www.VP of IT Steven Winshel Raymond Voelker Angelo Mazzocco Bipin Patel CIO The Progressive Group of Insurance Cos.S. Ill. www. www. Karen M. Calif.R. Fla. Quintiles www.principal. www. www. www.com El Centro. Tenet Healthcare Corp. Mark Robinson VP & CIO Teva Pharmaceuticals U. Teradata Corp.Texas Barry Vandevier Jeffery L. Siemens Healthcare Sirva Inc.thermofisher. Calif. www.S.rossstores. S.com Malvern.com Phoenix. Taco Bell Corp.J.com InformationWeek A n a l y t i c s Region R e p o r t HIGHEST-RANKING IT EXECUTIVE Gary Scholten Sr.rentacenter.roche-diagnostics.InformationWeek. N.redhat. Rent-A-Center Inc. www.A.LLC SAS www. www.tacobell. N. Raven Industries Inc. Ohio R. Colo. www. Networking Services Prudential Financial Inc.teradata. www.sharp.statestreet.org Arlington.sony. Ill. Pa.org South Weymouth.com Southfield. Calif.Mass.Texas www.rrdonnelley. www.Wang Edward Marx Sr.sutherlandglobal.com North Wales. N.com Miami. Mo.travelport.sabre-holdings. S.VP & CIO William Spooner Sr.VP & CIO CIO & VP of IT R.Schinelli Chad Gabriel Kevin Chase CIO Sr. PSC LLC www.VP of IT & CIO Synopsys Inc. www.J. N. www. Lee Congdon Greg Marr VP.stewart.VP.com Chicago.com Ann Arbor.us Bridgewater.Hopkins VP & CIO Recreational Equipment Inc. www. www. www.com Framingham. www. Calif. SPX Corp. Progressive Medical Inc.Cooper Sr.shawfloors.com Rosemead.procurestaff. Pa. North America Informatics Tech Data Corp.com Overland Park. Ill.Y. Ohio Southern Union Co.com Dallas. www.Polk & Co.com Parsippany. Mich. Pa.VP & CIO Sr.VP of Programming Operations & IT Exec.com Livonia.com Bellevue.Texas www.Ops.VP & CIO Provena Health www.schneider.sungardas. N.com Englewood. Procter & Gamble Co.staples.Texas www. Kevin Vasconi Sr.Texas www.LLC Tyson Foods Inc. Donald H.VP & CIO CIO Erik Keller Rahul Goturi VP & CIO UMC Health System Unifi Inc.S. Thomas Bres Greg Smith Sr.synovus. Bill Eubanks Mark Sidden Solutia Inc.L. Louis. Ill.polk. Ill.VP.com New York. Mich. Schuff International Inc. Fla.J.VP & CIO CIO Maria Zabetakis CTO Americas IT Director Schneider National Inc.com St. Michael K.trizetto.schuff.com Cleveland. Staples Inc.republicservices. ProQuest LLC www.A.progressive-medical.com Pleasanton.Kobayashi Bill Martin VP & CIO Exec. www. N. Ryder System Inc. www.solutia. Murshid Khan Sr.Technology and Operations Salvation Army U.com Burr Ridge. Calif.raytheon.com Chicago.VP Supply Chain.com Miami. Bill Baumann VP of IT CIO Darren Wesemann Deepak Batheja CTO CTO & Chief Product Officer Red Hat Inc.D.com Dublin.Texas www. Ill.steinmart.com Houston.Info. Kenneth E. Mich.com San Diego. Vincent Biddlecombe Ian Drury/Paul Fritz Sue Powers Sr.tuthill.VP & CIO Starz Entertainment LLC State Street Corp.salesforce.org Lansing. HIGHEST-RANKING IT EXECUTIVE Drew Martin Sr. www. Roddy McKaig Thomas Lucas CIO Tuthill Corp.org Long Beach. Pa. The Sherwin-Williams Co.net St. www.saksincorporated.VP.com Phoenix. CEO IT Services & Software Sealed Air Corp.VP & CIO COMPANY Principal Financial Group Inc. Kurt Seiler VP.us Indianapolis. Mass.VP & CIO Procurestaff Technologies Product Partners LLC www.Brown Exec.com Charlotte. Charlene Atkinson Jim Swartz VP & CIO Dir.C. www. www.Wash.com Greensboro. www.medical.tessco.com Newark.Texas Peter Campbell Kevin Eamigh Joanne Cummins CIO Pamela Rucker VP of IT Pulte Group Inc. Ina Kamenz Marvin Adams Cole Brodman Orrie Jones VP & CIO Exec. Allocation & CIO TECO Energy Inc.VP & CIO CIO Royal Caribbean Cruises Ltd. Steris Corp.com Boston.Svcs. www.com Springdale.synopsys.C. www. www.Texas Jimmy Z.securian. Ron Huisinga Ian Patterson CIO TransUnion LLC Travelport Ltd.rabobankamerica.texashealth.pg.tenethealth. www. www.VP of Planning & IS Sr. T-Systems TTX Co. VP & CIO E. www.sprint. Fla. Ohio www. Southwire Co.sherwin. Tessco Technologies Inc. www.com Houston. of Information Management & VP Regions Financial Corp. Md.com Pittsford.Halnon Michael Zill CIO Synovus Financial Corp.VP & CIO. N.com Waltham. IT & Facility Operations Sutherland Global Services Inc. www. Calif. John Glaser CEO CIO Gary D.com Mayfield Village.royalcaribbean.VP & CIO Director.transitions. Mich. Lee Lee James Vice-Chairman. TIAA-CREF www. Bryan Doerr Judith Lemke Exec.Analytics. Ohio Kevin Bott CIO Sr.com Pinellas Park. RedPrairie Corp.com Southlake.sce.A.Exec.VP & CIO CIO Christopher Perretta Andrew Black Mario Shahidian VP & CIO Erwin Martinez Steve Mills CIO Rackspace Hosting Inc. www. www.standardregister.provena. N.com Hunt Valley.com Cary. www.com Atlanta. IT Services Roche Diagnostics Corp. www.sungardhe. N. John Lynch/John Romeo Barbara Koster CIO CIO/System Mgr. Reproduction Prohibited .O’Brien Exec.t-mobile.com Dallas.D.VP & CIO CIO U.ttx. www. www. Fla.redprairie.Texas George Di Martino Sr.Y.com Waukesha. Swinerton Inc.S. Minn. Safe Auto Insurance Co. Ross Stores Inc.ryder.com Kent. Bill Deam Exec.com Phoenix. Alan Cullop David Andrews CIO & VP of IT VP of ICT Operations Securian Financial Group Inc.com Dalton.Fields Sr.proquest. Warren Kudman VP & CIO The TriZetto Group Inc.steris.Texas Cindy Rogers Tony Fuller Sr. www.Y.transre. www. Ariz.rackspace. www. Ga.com New York. Jean Delaney Nelson Sr.Y.sanofi-aventis.southwire.VP & CIO Terremark Worldwide Inc. Stein Mart Inc.southerncompany. Jerry Batt VP & CIO The Standard Register Co.transplace.com Waltham.com Lubbock. Calif. www. Louis.VP of Service Operations & CIO Salesforce. Sheryl Fikse VP & CIO Sr. Cal Fickbohm Dir.resmed. Mass. www. Sharp HealthCare www. Fla.com Inc. www. www.com Irvine.unifi.com San Diego.transunion. www.com Raleigh. Ga.com Newport Beach.com Dayton.towerautomotive. www.
whirlpoolcorp.wellsfargo. Yet the public sector also can be surprisingly innovative in its technology initiatives.VP & CIO Sr..VP of eBusiness Services & Corp. Fla.upmc.Patel Sr. Greg Bishop USANA Health Sciences UST Global Inc. Xerox Corp. Xcel Energy Inc. Business Systems & CIO Vision-Ease Lens VMware Inc. Mo.Va. & Chief Cust. www.com Aliso Viejo.VP. www. www. Officer VWR International LLC Walgreen Co. Procure. Conn.com Chattanooga.J. Reproduction Prohibited 57 September 2010 . Intelligent Mail is more efficient while giving mega users such as banks and retailers better visibility into their direct mail efforts.com Omaha.Poppell S. Ga. Paul Heller Managing Dir.com Mountain View. www.com Norwalk.Analytics.VP of IT & CIO West Bend Mutual Insurance Co.wipro. Care Div. Ind.com New York.VP & CIO Exec.com InformationWeek A n a l y t i c s Region R e p o r t HIGHEST-RANKING IT EXECUTIVE Randall C. Verizon Wireless www. Postal Service’s Intelligent Mail service.com Deerfield. www.usana.InformationWeek.DeCanti Tracey Berg VP of Analysis & Information Systems IT Business Applications & CIO Sr. N.Tenn. www. Steve Carrington VP & CIO Steven Loos VP of IT & CIO Corp.xerox. Region COMPANY Wal-Mart Stores Inc. www.org Philadelphia.VP & CIO United Stationers Supply Co.com Indianapolis. John McCormack President University of Pittsburgh Medical Center (UPMC) Daniel S. Rhonda Jorden Michael Restuccia Sr.com Dayton. www.com San Antonio.David Bent Interim CIO VP & CIO Sr. www.com San Mateo. www.uwhealth.com Foothill Ranch.Sauk www.W.wetsealinc.Drawbaugh University of Wisconsin Hospitals and Clinics Michael J. www. with projects that lay the groundwork for new services. USAA www. represents a new era for the 230-year-old mail system. www.com Greensboro. www.com Atlanta.vision-ease. Valmont Industries Inc. W.Y.Barnhart CIO Veyance Technologies Inc. Robert Dutile CIO Jon Kubo VP & CIO Valassis Communications Inc.webcor.com Edison. Timothy M.com Lake Forest.Texas Kathy Owen Sr.VP & CIO Wells Fargo & Co.com Ramsey. www.wellpoint.veyance.valassis. Calif.grainger.VP of Strategic Planning & CIO Sr.com Pittsburgh. Pa.Badiga CIO Wuesthoff Health System Inc. for example. N.S.com Fenton. Wheels Inc. WellPoint Inc.unigroupinc.edu Little Rock. Western Corporate Federal Credit Union (WesCorp) Gene Berger Wet Seal Inc.VP & Global CIO CIO Steve Branscombe VP of IT Whirlpool Corp. & CIO Exec.xcelenergy.yrcw. www. N. Kan. Utah www.vfc.J. & Seawing Wipro Technologies www.com Omaha.wescorp.Grainger Inc. Waste Management Inc. Flo Kinzel CIO Mark Egan CIO XO Communications YRC Worldwide Inc.Wis. Avid Modjtabai Exec. Puneet Bhasin Gregg Davis Sr. Ill.vmware.verizon.com Omaha. Ohio www. Mich. gross inefficiencies. www.winwholesale. www. Mich. www. David L. Charles R. www. Pa.com Benton Harbor.thesilverlining.com San Francisco. www. ZSL Inc.com West Chester.com Houston.wm. www. HIGHEST-RANKING IT EXECUTIVE Rollin Ford Sr. Laxman K. www.com West Bend. www.walgreens.wheels.pennmedicine.VP of Business Solutions VP of IT David Barnes Greg Schwartz Roy Truett CIO Sr.VP & CIO CIO VP. www.ups.C.vwr. www. Pa.com Minneapolis. www.com Basking Ridge. Minn.unitedstationers. Ill.VP & CIO VP of IS & CIO WinWholesale Inc. The U. Calif. Neb. and billion-dollar boondoggles.Texas www.com San Diego. improved computer and national security. www. Robert Geller Michael Naatz Pres. www.vanguard.VP & CIO University of Arkansas for Medical Sciences www.org Madison.xo. www. Calif.westinteractive. www. which still delivers letters and packages by mule in rural Arizona. www. CIO COMPANY UniGroup Inc.com Des Plaines.VP & CIO Werner Enterprises Inc. Calif. Minn.valmont.org San Dimas. Ohio Verizon Communications Inc.Ferrarell Sr. Calif.com Livonia. Calif.com Palo Alto.VP & CIO David C. Intelligent Mail is one of 15 projects—10 [ FBI’s new Next Generation Workstations enable ad hoc collaboration © 2010 InformationWeek.unum.VP of IT & R&D Region Key Northeast South Midwest West Government Innovators Government agencies get criticized regularly for their all-too-common IT security lapses. Kevin Summers Steve Hangen The Vanguard Group Inc.com Deerfield. www. Shaygan Kheradpir Ajay Waghray Nathaniel Leonard Martin Schneider VP & CIO VP & GM of IT. N. VF Corp.VP & CIO CIO Tim Theriault Shivakumar Kandaswamy Exec. Ark.zslinc. Calif.com Malvern. www. Webcor Builders LP Websense Inc. Calif. Lori Beer Exec.werner. www. and more effective government.wuesthoff. Neb. Ark.com Overland Park. www.verizonwireless.com Bentonville. Anthony M.Technology and Operations Unum Group UPS Inc.VP & CIO VP & CIO University of Pennsylvania Health System www. Neb.usaa.com Fairlawn.uams. Pa.walmart. Logistics.ust-global. West Interactive Corp.com Salt Lake City. Ill.com Herndon.Harkness John McDermott Corp.org Rockledge. Cust. Introduced last year and based on a more complex bar code that makes it possible to track individual pieces of mail.websense. Ill.Wis.
The agency first overhauled its network infrastructure. Federal Bureau of Investigation Special agents and other FBI employees are better equipped to collaborate and track down fugitives as the result of two agency-wide IT upgrades that deliver much-improved desktop capabilities and network access. and grid tables. LPS is available in a free. that enables secure computing in a variety of common scenarios. Air Force A team at the Air Force Research Laboratory at Wright-Patterson Air Force Base in Ohio has developed a simple software program.InformationWeek Analytics. and in a version intended for government use called LPS-Remote Access. Four of our chosen projects are healthcarerelated. and collaboration tools such as presence awareness. instant messaging. CMS Dashboard uses business intelligence technology to make data available in bar and bubble charts. public version. FBI personnel can now quickly establish multiparty videoconferences for unscheduled meetings and information sharing. integrated IP phones. by the top 25 diagnosis-related groups.S. establishing a VPN to a remote computer. CMS Dashboard was launched as a beta site in April.InformationWeek. In its first iteration. U. replacing ATM/frame relay gear with IP/ Multiprotocol Label Switching. Plans call for data sets from other CMS programs to be added to CMS Dashboard.com A n a l y t i c s R e p o r t by federal agencies. An example of the federal “open government” initiative. and by the top 10 hospitals in each state. As that project wound down. After six months of internal testing. the FBI began replacing outdated PCs with sleek new systems featuring 24-inch monitors. and healthcare providers. Reproduction Prohibited . The winners range from a lightweight technology developed by the Air Force for more secure Web browsing to the Federal Aviation Administration’s Automatic Dependent Surveillance-Broadcast system. Its new Next Generation Network increases bandwidth and reduces latency in 800 locations. time-series graphs. a foundational technology for the agency’s “NextGen” air traffic control system. a reflection of the central role that healthcare IT now occupies at all levels of government. the site lets users track Medicare spending on inpatient hospital services by state. policy makers. and videoconferencing. Centers for Medicare and Medicaid Services The Centers for Medicare and Medicaid Services’ CMS Dashboard is a first step in making timely data from the nation’s largest health insurance program more widely available to the public. 58 September 2010 © 2010 InformationWeek. called Lightweight Portable Security. five by state and local governments—selected by the editors of InformationWeek Government for recognition in our 2010 Government IT Innovators contest. The latter employs a minimized Linux operating system that connects to a hard-coded IP address.
but the software has proved to have a range of potential uses. In August. and culture change” embodied in its approach. GSA CIO Casey Coleman is chairman of the CIO Council’s influential Cloud Computing Executive Steering Committee. servers.InformationWeek Analytics. or ADS-B. General Services Administration Agencies across the federal government are taking their first steps into cloud computing.gov—including storage. governance. virtualized IT resources with the same ease that businesses now tap into Amazon’s Elastic Compute Cloud. The department’s Regulation Room initiative. done in conjunction with the Cornell e-Rulemaking Initiative. GSA has played a central role in Uncle Sam’s move to the cloud. the agency was recognized by federal CTO Aneesh Chopra for its Regulation Room. radar-based traffic control system nationwide by 2013. ADS-B is being 59 September 2010 © 2010 InformationWeek.gov portal. it seems appropriate that the Department of Transportation is charting a course into open government. and Web hosting—will make it possible for government agencies to sign up for on-demand. It has been approved for emergency telecommuting by the Department of Defense. The pending introduction of infrastructure as a service on Apps. while Katie Lewin is cloud computing program manager at GSA. DOT’s efforts have received a thumbs-up in all 10 categories of the White House’s open government dashboard. From the time that the Federal Cloud Computing Initiative was launched in September 2009. Federal Aviation Administration A linchpin in the FAA’s long-term plan to upgrade the nation’s air traffic control system is Automatic Dependent Surveillance-Broadcast. Department of Transportation Given its authority over highways and railways. as well as for the “leadership. often with help from the General Services Administration. employs social networking to encourage public input into DOT policy-making. such as telecommuting during weather-related office closings. A cornerstone of GSA’s cloud computing program is the Apps.InformationWeek. where government employees can subscribe to pre-approved productivity and business apps offered as a service.com A n a l y t i c s R e p o r t LPS-Remote Access was created in mid-2009 in response to the H1N1 pandemic threat. and the department hosted an open government workshop in January that drew attendees from three dozen agencies. Plans call for the ADS-B system to replace the 60-year-old. That should make federal IT operations more flexible and adaptable. which provides data of unprecedented precision and timeliness on the whereabouts of aircraft in the air and on the ground. The H1N1 threat never materialized to the extent feared. Reproduction Prohibited .
S. Louisville.gov. Postal Service The Postal Service’s “Full Service” Intelligent Mail. Full Service Intelligent Mail is oriented toward businesses that are heavy-duty mailers. the Recovery Accountability and Transparency Board jumped in with both feet..000 customers and generate $25 billion in annual revenue. is still in the early going. capable of handling a half-billion pieces of mail and 1 billion scan transactions daily.com A n a l y t i c s R e p o r t deployed in a growing number of areas. Ky. while freeing up hardware and software for other uses. because pilots receive real-time data on aircraft that are in close proximity to their own planes. because it now has two layers of security—its own. Smartronix. making it one of the first government agencies to place such a big bet on a commercial cloud service. USPS estimates the service will be adopted by 50. plus that provided by Amazon.InformationWeek Analytics. the move will lead to an estimated $750. but adoption is growing so quickly that it’s fast becoming a major source of revenue. ADS-B extends capabilities to new areas of coverage.000 in savings over 18 months.InformationWeek. Recovery. including Juneau. giving them the ability to track individual pieces of mail and better insight into undelivered mail. which amounts to a staggering $2 billion annual cost. Because it employs GPS. too. Alaska. In April.com’s Elastic Compute Cloud. Orchestrated by the board’s IT contractor. making helicopters and other aircraft over the Gulf visible to air traffic controllers for the first time. The board figures that its site is actually more secure than before. in November 2009. Reproduction Prohibited . Recovery Accountability and Transparency Board While other federal agencies tiptoe into cloud computing. the board transitioned its public-facing Web site. ADS-B ground stations were deployed on oil rigs in the Gulf of Mexico and. The system makes for improved “situational awareness” in the cockpit. service was turned on. introduced in May 2009. from on-premises IT infrastructure to Amazon. Full Service is enabled by a more sophisticated bar code and upgrades to USPS’s automated mail-distribution technology. 60 September 2010 © 2010 InformationWeek. The service is architected for scale. and Philadelphia. U.
” An ASP.gov. D. With that in mind. the Centers for Disease Control and Prevention developed an API that hastens the sharing of its information with other health organizations. more than 100 pages of H1N1-related content were shared with Flu. A key development is the NHIN Direct Project.gov.com A n a l y t i c s R e p o r t Centers for Disease Control In the face of fast-spreading health hazards—H1N1. budget and customer service data. while good business practice during the best of times. seasonal flu—the timely distribution of preventive and other information is critical. Write to John Foley at firstname.lastname@example.org State And Local Government Washington. Reproduction Prohibited . The CDC’s Content API pipes health and safety information directly to Web sites such as Flu. user-friendly ways. FDA. such as when a doctor is making a referral to a specialist.InformationWeek Analytics. TrackDC pulls information—performance plans and metrics. and implementation guides in support of this important initiative. This type of syndicated information sharing. service definitions. In one example of how that API works. becomes critically important during public health emergencies.gov. and makes data available in machine-readable and other formats.gov. The District of Columbia describes TrackDC as a “real-time dashboard. including public health departments and educational institutions. The initiative’s goals include increasing accountability and public trust by providing better 61 September 2010 © 2010 InformationWeek. The project involves identifying standards. agency documents—from various sources into a Web interface.NET application. salmonella. Health and Human Services The Office of the National Coordinator for Health IT is advancing the adoption of electronic medical records through its work on the Nationwide Health Information Network. and FoodSafety.C TrackDC is a leading example of how municipal governments are making data available to citizens in new.InformationWeek. launched in March to expand the number of ways that data can be simply and securely exchanged at a more local level.
[ Videoconferences get closed captions 62 September 2010 © 2010 InformationWeek. veterans claims—but who are located in another office. but the division’s clientele—people with hearing impairments and other disabilities—made the project more challenging than most.000. It also links to data feeds coming from school and government buildings. The state plans to use the system in other ways. as well as the homes of sex offenders or people with special needs. The state also plans to hold unemployment claim hearings and advisory board meetings over video. and includes headsets that amplify sound for both staff and customers who need it. For example. government facilities. based on the cost to acquire the same capabilities on a commercial platform. Wisconsin Division of Vocational Rehabilitation The Wisconsin Division of Vocational Rehabilitation recently deployed videoconferencing systems to 12 of its offices. The agency’s system supports remote closed captioning of videoconferences. called i-Map (short for Incident Map). and police routes. it will connect clients with staffers who have expertise in a particular area—say.InformationWeek. including roads. There’s also an internal version for city officials that has reduced the labor associated with developing reports and given city managers a window into operational effectiveness. letting emergency personnel view call locations and the whereabouts of emergency and police vehicles and snowplows. and it will potentially let clients who can’t get into an office use PC-based videoconferencing to meet with staff. That alone wouldn’t warrant special attention. gives county employees access to 50 layers of mapped information. The application. parks. eliminating the need for on-site sign language interpretation.InformationWeek Analytics. Douglas County Sheriff’s Office Data overload prompted the Douglas County Sheriff’s Office to develop an application that combines geodata from various systems into an interactive map using Google Earth and the county’s geographic information system from ESRI. lakes and rivers. I-Map integrates with computer-aided dispatch. Reproduction Prohibited .com A n a l y t i c s R e p o r t access to government data. The system has been used to create an evacuation plan in the event of a major forest fire and to plan security around school events. The county pegs its annual savings at $750. It took three IT staffers four months to develop i-Map.
resulting in estimated annual savings of $636. The system links pharmacies. prescriptions. and YouTube services for the public.com A n a l y t i c s R e p o r t Orange County Health Care Agency The Orange County Health Care Agency has designed and deployed an electronic health record system for people enrolled in the Medical Services Initiative. is behind several e-government initiatives that have elevated state services at little or no additional cost to state taxpayers. in support of the Office of Economic Development. —Write to J.com 63 September 2010 © 2010 InformationWeek. and specialty referrals.InformationWeek Analytics. As the eServices Office has demonstrated. People come to the state’s primary Web site. California eServices Office The challenge of serving California’s citizens has been made difficult by the tough economy. The eServices Office. because they have to. after that office was created through the consolidation of other departments. hospital emergency rooms. For example.000. it’s necessary to do more with less when less is all you’ve got.gov. combined with the state’s own budget woes. to capture data such as emergency room admissions and discharges. “because they need to. a widget was created for the state’s Employment Development Department that combines the department’s news.InformationWeek. at business. California’s eServices Office also worked with six other state organizations to develop and launch a Web site.” according to California’s eServices Office. diagnosis and procedure codes. a healthcare program for about 45. The ability to refer patients electronically from the emergency department to their primary care physicians led to a 52% decrease in the likelihood of a related return visit to the ER. which develops Web sites and Web applications for state agencies. Since deploying the system last year. The project required development of a Web-based health record system. Reproduction Prohibited . and primary care physicians. CA. the widget had received 2 million impressions.000 of the county’s indigent adults. the county has studied its effects and has found improved quality of care for patients. Nicholas Hoover at email@example.com. MSI Connect. lab and diagnostic centers. when furloughs created long lines at Department of Motor Vehicles offices. community clinics. eServices turned to Twitter to answer questions.gov. Within two months. Twitter. Elsewhere.
2% of company revenue compared with 2.com) Engage customers in new ways 24% Improve customer service 24% Pursue new global opportunities 24% 5 Banking & Financial Services Companies Rank Create a new business model or revenue stream 18% Move organization toward an eco-friendly IT environment 5% 40 60 Improve interaction with partners and suppliers The Vanguard Group Inc. 34% for all industries. faster business processes offshore vs. First Horizon National Corp. “You have to work a lot harder. and 45% are building improved of companies’ CIOs are responsible Web operations and customer experiences for innovation vs. 32% 8. research executive for banking at TowerGroup.2% 32% IT spending in financial services has a stronger customer focus than the survey total: 53% of CIOs plan to introduce new IT-led products and services vs. They reported an average IT budget of $448 million compared with an all-industry Tech Innovation Inside Banking average of $243 million.” says Jim Eckenrode. and the financial A snapshot of how banking and ﬁnancial & Financial Services services companies are innovating IT budget represents 8. Fully 70% of the industry’s CIOs 39% report doing offshore IT outsourcing vs.InformationWeek. business models. 1 14 16 20 29 3% Data: InformationWeek 500 survey of 38 banking and financial services companies 64 September 2010 © 2010 InformationWeek. financial CIOs enjoy the biggest IT budgets in the InformationWeek 500. fair. and stringent capital adequacy requirements have led banks to re-examine their operating practices. and easily understood.InformationWeek Analytics.” As an industry driven by data. and customer offerings—and all that adds up to challenges for financial-sector CIOs.com/500/10/industries One priority: Enable firms to adjust their business models and operations in response to the recently enacted Dodd-Frank Wall Street Reform and Consumer Protection Act. 32%. —Ivan Schneider and Chris Murphy 80 100 (cjmurphy@techweb. “Banks have got to figure out a different way to make money than fee income. while giving the customer confidence that your processes are consistent. 40% for all industries. rigorous stress testing.9% across all indusof annual Introduce new IT-led products or services revenue spent 53% tries.com A n a l y t i c s R e p o r t [ INDUSTRIES | Banking & Financial Services ] New Regs Require Revised Tech Priorities It’s been a wild ride for financial services firms in the wake of the Wall Street meltdown. Equifax Inc. a financial service research and advisory firm. while 46% send for innovation Get better business intelligence to more employees. New regulations and overseers. With these big budgets.Find information on all 21 sectors at informationweek. Knight Capital Group Inc. Lower IT or business costs of companies’ CIOs are responsible 34% 58% for all industries. on average Improve Web operations and customer experience ices firms engage in higher levels of out45% of companies expect sourcing than companies in other indus2010 IT spending Make business processes more eﬃcient to exceed 2009 tries. IntercontinentalExchange Inc. The following stories examine trends in eight industries in the InformationWeek 500. financial servon IT. Reproduction Prohibited .
companies are starting to recognize that they have to catch up and reinvest in infrastructure and applications. says global CIO Darko Dejanovic. Reproduction Prohibited .com has rebuilt its infrastructure in the last three years. There aren’t many old PDXs out there with useful lives past four to five years. of annual Make business processes more eﬃcient 50% 20 40 0 40 Telecommunications will be a strategic priority for many companies. “We look for prodA snapshot of how consulting and business & Business Services services companies are innovating ucts that set us apart from the competition. Dunham & Smith Agencies 10 17 18 27 30 © 2010 InformationWeek. a semantic search technology that ranks and scores job candidates. Yet it’s relatively technology-intensive. “If you go back 12 to 24 months. partially because these companies need to replace legacy telecom equipment. there was a significant halt to any new capital expenditures. on average of companies expect 2010 IT spending to exceed 2009 of companies’ CIOs are responsible for innovation Lower IT or business costs 33% Get better business intelligence to more employees. or wherever you want to work. It’s technology no one Tech Innovation Inside Consulting else has. with average IT budgets running 3. There’s increased investment in teleworking among consulting and business service providers.com) 65 September 2010 Introduce new IT-led products or services 45% 3. I 60 80 100 think this clearly does that.” Online job site Monster. Another driver for IP telephony is the need to support employee mobility.” says Steve Martin. only 17% foresee a decline in spending. iQor Inc.” 100 60 80 —Ivan Schneider and Marianne Kolbasuk 80 100 McGee (firstname.lastname@example.org% 32% revenue spent on IT.9% average for all InformationWeek 500 industries.7% of revenue.com A n a l y t i c s R e p o r t [ INDUSTRIES | Consulting & Business Services ] Tech-Intensive Industry Focuses On Telecom With average revenue of $2. faster 32% Improve customer service 27% Improve Web operations and customer experience 26% Engage customers in new ways 23% Pursue new global opportunities 23% 5 Consulting & Business Services Companies Rank Create a new business model or revenue stream 21% Improve interaction with partners and suppliers 12% 20 40 60 8% Data: InformationWeek 500 survey of 66 consulting and business services companies Move organization toward an eco-friendly IT environment Monster Worldwide ProQuest LLC Acxiom Corp. consulting and business services is among the smallest industries surveyed in the InformationWeek 500. “It’s setting up an environment in your home.” he adds. a partner at Pace Harmon. This decade will see resurgent spending in IP telephony. IT spending in 2010 is expected to increase for just over half of the companies surveyed. Dejanovic says. that effectively emulates an office environment. “It’s not just taking your PC home. an advisory and management consulting firm that specializes in helping companies manage outsourcing relationships. Martin says. he says. Monster also has launched new products recently including 6Sense. opening two new data centers.4 billion.” Martin says. “This year.InformationWeek. This is a welcome reversal from the downturn of the past two years.InformationWeek Analytics. the same rate as biotech and pharmaceuticals and well above the 2.
companies are focusing on process efficiency and maximizing margins. executive VP and CIO of Mansfield Oil.-based utilities reach virtually every household from coast to coast. Reproduction Prohibited . Paciﬁc Gas & Electric Co..” Mortenson says. while U. says Curt Mortenson.. what redundancies are going to be required.com A n a l y t i c s R e p o r t [ INDUSTRIES | Energy & Utilities ] Industry Aims To Squeeze Out More Efficiencies Oil and gas companies operate from the ocean floor to the mountaintop. Energy companies were focused on business process improvement before the BP spill.” Haugh says.8% revenue spent on IT. cost is less of a consideration. and what data we need to capture. Location data matters for those type of uses. sees the combination of mobile data collection and widespread machine-to-machine connectivity as the next big force in the industry.InformationWeek Analytics. The sector’s IT needs are equally expansive.” Now. Exelon Corp.” Mortenson says. They were “going flat out” when oil prices were $125 to $140 per barrel in 2008. “When everyone’s making that kind of money . Atmos Energy Corp. on average of companies expect 2010 IT spending to exceed 2009 Lower IT or business costs 38% Improve customer service 29% Introduce new IT-led products or services 29% 29% of companies’ CIOs are responsible for innovation Improve Web operations and customer experience 25% Engage customers in new ways 21% Improve interaction with partners and suppliers 13% 5 Energy & Utilities Companies Rank Create a new business model or revenue stream 8% Move organization toward an eco-friendly IT environment 8% 40 60 Pursue new global opportunities Mansﬁeld Oil Co. Southern Co. Business process innovation was cited as a focus of 75% of the industry’s CIOs.S. of annual Make business processes more eﬃcient 75% 0 20 40 Doug Haugh. But there’s one common thread: Falling oil and gas prices the past two years have made it imperative that companies in this industry find operational efficiencies. “It’s going to have an impact on how we drill. 58% of the sector’s CIOs are A snapshot of how energy and utilities & Utilities companies are innovating adopting GPS-enabled or location-aware Web 60 80 100 apps. faster 50% . a principal at Deloitte Consulting. An example would be deploying monitoring equipment to oil rigs to track the maintenance levels of components. as well as for logistics that are a key part Tech Innovation Inside Energy of the business. compared with 25% for all industries. 24 25 68 69 80 4% Data: InformationWeek 500 survey of 24 energy and utilities companies 0 66 September 2010 © 2010 InformationWeek. “It’s about replacing particular items based on wear indicators versus ‘hot-shotting’ materials out to these rigs when they go down. 80 100 —Ivan Schneider and Lorna Garey 40 60 80 100 Get better business intelligence to more employees. to maximize rig uptime. with oil hovering around $75 per barrel and natural gas prices down 60% from two years ago.InformationWeek. “We’re seeing every piece of physical hardware across the supply chain become intelligently connected to the network. but the disaster will no doubt affect the demands on IT.
Reproduction Prohibited . But money talks and the healthcare sector is finally responding. Cincinnati Children' s Hospital Med. 5 8 13 22 33 40 60 80 100 67 September 2010 © 2010 InformationWeek. and insurance (3. That’s also significantly higher than the 2. Average revenue for InformationWeek 500 healthcare companies is $3. up from 2.7% of revenue is expected to revenue spent 55% on IT. The federal government’s HITECH program is providing more than $20 billion in monetary incentives to healthcare providers that meaningfully use digital records. That’s significantly ahead of the InformationWeek 500 overall.5% 50% 40 60 80 The top three technologies that InformationWeek 500 healthcare companies say boosted productivity most in the last 12 months were business intelligence tools (58%). and boost quality of care and patient safety.InformationWeek Analytics. collaboration software (50%).5% of that on IT this year. and they expect to spend 3. cut costs.18 billion. on average Get better business intelligence to more be spent on IT).InformationWeek. Three-quarters of healthcare companies expect to spend more on IT this year compared with last. Healthcare Providers Listen For years. the federal government has been prodding hospitals and doctors to use e-health record systems and other IT to improve efficiency. and videoconferencing (39%).com A n a l y t i c s R e p o r t [ INDUSTRIES | Healthcare & Medical ] Money Talks. Center Sparrow Health System Concentra Inc. The percentage of healthcare companies rating BI and collaboration tools’ contributions to productivity high is similar to InformationWeek 500 companies overall.9% in 2009.3%). The health60 80 100 Tech Innovation Inside Healthcare care spending level is similar to the spendA snapshot of how healthcare and medical & Medical ing plans of two industries that have close companies are innovating ties to healthcare: biotechnology and pharof annual Make business processes more eﬃcient maceuticals (3. faster 0 20 40 3. Videoconferencing ranked significantly higher among healthcare companies than 100 most others.9% of revenue that InformationWeek 500 companies overall expect to spend. employees. where 57% of companies expect 2010 spending to exceed 2009. driven by telehealth initiatives. and that’s undoubtedly a significant factor in the IT spending plans of these companies. —Marianne Kolbasuk McGee Introduce new IT-led products or services 50% of companies expect 2010 IT spending to exceed 2009 Lower IT or business costs 37% Improve customer service 32% 23% of companies’ CIOs are responsible for innovation Engage customers in new ways 26% Improve Web operations and customer experience 19% Create a new business model or revenue stream 13% 5 Healthcare & Medical Companies Rank Pursue new global opportunities 10% Improve interaction with partners and suppliers 5% 0% Data: InformationWeek 500 survey of 62 healthcare and medical companies Move organization toward an eco-friendly IT environment University of Pittsburgh Medical Center (UPMC) Healthways Inc.
Pauli says. increase standardization.InformationWeek.” he says.com) 68 September 2010 100 3% Data: InformationWeek 500 survey of 39 insurance companies Move organization toward an eco-friendly IT environment USAA Harleysville Group Inc. the push for better productivity and better service came together with its new Deposit@Mobile service. In the course of this prolonged decline in premiums. 7 21 34 37 50 © 2010 InformationWeek. A Mutual Insurance Co. the smartphone app grew from that. compared with 20% for all industries. but it has no branches and primarily serves military personnel. Acuity. and automate decision-making. compared with 57% A snapshot of how insurance companies are innovating for 80 industries. the app “has clearly 100 broken down barriers for members who were reluctant to do branchless banking. These can be expensive. Just as important. according to TowerGroup. Only 10% of insurers expect to cut their IT budgets this year. 60 80 20 40 Make business processes more eﬃcient 56% Lower IT or business costs 44% 3. Evidence of this can be found in the InformationWeek 500. (BlackBerry is in the works.) USAA is an insurer and a bank. 62% of insurers have higher IT Tech Innovation Inside Insurance budgets than last year. Stewart Information Services Corp. CIO Greg Schwartz says Deposit@Mobile delivers cost savings because it cuts the amount of mail that USAA han80 dles.” says Karen Pauli. the industry has realized it has to do more than quickfix cost-cutting and do some long-term restructuring. Instead. an app that lets people deposit a check by taking a picture of it with an iPhone or Android-based smartphone. Reproduction Prohibited . faster 21% 5 Insurance Companies Rank Improve interaction with partners and suppliers 15% 60 Pursue new global opportunities 5% 40 —Ivan Schneider and Anthony O’Donnell (aodonnell@techweb. But insurers have had the benefit of relatively light catastrophe seasons—hurricanes and other storms—the past three to four years. It first let customers deposit checks using home scanners. multiyear commitments. on average of companies expect 2010 IT spending to exceed 2009 Improve Web operations and customer experience 36% Improve customer service 33% Introduce new IT-led products or services 31% 28% of companies’ CIOs are responsible for innovation Engage customers in new ways 28% Create a new business model or revenue stream 26% Get better business intelligence to more employees. Aetna Inc. smart CIOs continue to spend on IT-based process efficiency projects that reduce paperwork. all 100 60 At insurer USAA. insurance companies in a slowdown would just “fire a whole bunch of people. In the past. a research firm focused on financial services.3% of annual revenue spent on IT. research director in TowerGroup’s insurance practice.InformationWeek Analytics.com A n a l y t i c s R e p o r t [ INDUSTRIES | Insurance ] Stressed Insurers Go Beyond Quick-Fix Cuts This is the sixth year of a soft insurance market during which premiums have declined an average of about 9% per year. so the smart ones have used this period to fund long-term productivity-enhancing projects.
reliable. “Tech firms look to use themselves as case studies on how to help their customers move forward. The trend continues for cloud computing (66% vs. of course. 53%). mashups (60% vs. These include: new types of collaboration software (66% vs. faster 38% Improve Web operations and customer experience 38% Lower IT or business costs 36% 20% of companies’ CIOs are responsible for innovation Improve customer service 30% Create a new business model or revenue stream 28% Improve interaction with partners and suppliers 16% 5 Information Technology Companies Rank Engage customers in new ways 14% Pursue new global opportunities 8% 6% Data: InformationWeek 500 survey of 50 information technology companies Move organization toward an eco-friendly IT environment Hewlett-Packard Co. companies in the IT sector lead the way in their use of Web technologies. blogs. business intelligence tools (58% vs.7 billion overhauling its internal IT operations. and platform as a service (46% vs.9% of annual revenue spent on IT. Advanced Health Media LLC 38 56 57 61 67 40 60 69 September 2010 80 100 © 2010 InformationWeek. And. and social networking for external collaboration. compared with 75% across all industries. Apptis Inc.InformationWeek. distinguished research fellow at the Yankee Group. on average of companies expect 2010 IT spending to exceed 2009 Get better business intelligence to more employees. 20 40 60 80 100 Make business processes more eﬃcient The transformation not only gave HP “a very high-performance. SAS Dell Inc. compared with 72% for the entire population. Reproduction Prohibited .com A n a l y t i c s R e p o r t [ INDUSTRIES | Information Technology ] Out Front With Web Technologies Among the InformationWeek 500.000 square feet or more. 48%). it positioned the company “to highlight the HP portfolio of products to our customers. 59%). IT companies are also ahead of the broader InformationWeek 500 when it comes to using certain technologies to boost productivity. to six energy-efficient data A snapshot of how information technology Technology companies are innovating centers. but it also cut IT costs and let HP’s IT organization deliver innovation faster.” he says. who will?” Hewlett-Packard spent three years and about $1.” says Zeus Kerravala. and available platform. “If they’re not going to lead the industry. investments in predictive analytics help IT vendors to better manage their 46% Introduce new IT-led products or services 40% 3. Software as a service is used by 94% of them. hosted collaborative apps (62% vs.” says executive VP and CIO Randy Mott. 50%).InformationWeek Analytics. Some 88% of InformationWeek 500 companies are using wikis. 30%). 40 60 80 100 Within BI. 55%). The centerpiece of that effort was the consolidation of more than 85 internal data centers of 5. and unified communications (44% vs. plus another 400 Tech Innovation Inside Information smaller facilities. 17%).
S.” he says. the higher IT spending can be attributed in part to the need to do upgrades that were postponed during the recession.” IT companies in the InformationWeek 500 also are relatively advanced in their global IT strategies. document management) 55% We’re using storage. Kerravala says.com A n a l y t i c s R e p o r t inventory and supply chains. compared with 58% for all industries. As with the broader InformationWeek 500. compared with 20% in all industries. or other cloud computing services 50% We’re creating mashups that combine Web.. Microsoft Windows Azure. or social networking tools for external collaboration 72% We’re using hosted collaborative applications (e. 49%). and integrating IT workers with global business operations (60% vs. only half of the IT vendors we surveyed are doing offshore IT outsourcing. A much larger percentage of them report expanding their IT operations and hiring outside of the U. “It creates quite a conundrum. compute.” —Ivan Schneider (iweekletters@techweb. “Y2K was the last time we saw a big upgrade cycle.com) Figure 4 New Web Technologies Which new Web technologies are being adopted by your company? We’re using software as a service 75% We’re using wikis.g. CIOs in IT companies are bullish when it comes to their IT budgets. However.InformationWeek. “I’d expect the age of equipment alone to drive spending. and applications in new ways 48% Employees are encouraged to use consumer-oriented online applications they find useful 27% We’re using GPS-enabled or location-aware Web applications 25% We’re using platform as a service (e. “No vendor wants to get caught holding inventory.g. but you don’t want product delays either. spreadsheets. Google App Engine) 17% Note: Multiple responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives 70 September 2010 © 2010 InformationWeek.” Kerravala says. enterprise content. making global support and development part of most IT workers’ regular jobs (68% vs. Reproduction Prohibited R1460910_IW500_chart 3 . Only 10% expect their IT budgets to decline this year.. (78% vs. 37%). calendaring. Fifty-nine percent of them expect to spend more on IT this year than they did last year. 44%). blogs.InformationWeek Analytics.
InformationWeek. Penske Truck Leasing Co. Making business processes more efficient tops the list of innovation plans for 55% of the InformationWeek 500 CIOs at these companies. one customer shipped from five or six locations. and even a waste disposal firm.InformationWeek Analytics. all types of freight carriers. but only one of them had high claims. has an average IT budget of just $51 million. 40 60 80 100 40 60 Tech Innovation A snapshot of how logistics and transportation companies are innovating Make business processes more eﬃcient 55% 0 40 60 80 Inside Logistics & Transportation Improve Web operations and customer experience 45% 1. Sixty-one percent of these companies are using hosted collaborative applications. LP The Pasha Group 15 32 36 64 73 71 September 2010 © 2010 InformationWeek.9% for all industries. “We went to that shipping location and worked with them on packaging. Web technologies they’re adopting include software as a service (70%) and external collaboration tools such as wikis. For example. both slightly lower adoption rates than for the InformationWeek 500 overall. The sector. For Old Dominion Freight Line. that’s meant overhauling its claims management system to move from a paper-based process to a completely electronic one. The new system also lets Old Dominion feed claims data into its SAP Business Intelligence platform. says VP of IT Ken Erdner. Armada Supply Chain Solutions Waste Management Inc. higher than the overall 55%. “We kept that customer. on average of companies expect 2010 IT spending to exceed 2009 of companies’ CIOs are responsible for innovation Introduce new IT-led products or services 39% Engage customers in new ways 30% Lower IT or business costs 30% Get better business intelligence to more employees. Reproduction Prohibited . faster 27% Improve customer service 27% Create a new business model or revenue stream 18% 5 Logistics & Transportation Companies Rank Improve interaction with partners and suppliers 12% Pursue new global opportunities 9% 0 —Ivan Schneider and Andrew Conry-Murray 80 100 (acmurray@techweb. with 1. Erdner says. Ninety-nine percent of claims are now processed automatically or handled during the initial customer call.” The industry also is keen on improving Web operations and customer experiences. Spending also is at the low end.com A n a l y t i c s R e p o r t [ INDUSTRIES | Logistics & Transportation ] Tight Budgets Keep Industry Focused On Efficiency InformationWeek 500 logistics and transportation companies aren’t big spenders. which is comprised of a broad range of companies including airlines.8% 18% of annual revenue spent on IT. and we did some things on our end.500 trucks. and social networking (64%). so it can take a closer look at cus100 tomers’ claims histories and find ways to fix systemic problems.8% of logistics and transport companies’ revenue going to IT compared with 2. well below the $243 million average for the entire InformationWeek 500. a nationwide transport company with a fleet of 5. blogs.com) 6% Data: InformationWeek 500 survey of 33 logistics and transportation companies Move organization toward an eco-friendly IT environment Old Dominion Freight Line Inc.
com) 60 80 100 Tech Innovation A snapshot of how manufacturing companies are innovating Make business processes more eﬃcient 61% Inside Manufacturing 40 60 Get better business intelligence to more employees. Heidelberg USA Inc. 46 58 60 63 82 14% Data: InformationWeek 500 survey of 44 manufacturing companies 40 72 September 2010 © 2010 InformationWeek. it’s not surprising that 64% of industry CIOs do off80 100 shore IT outsourcing. ahead of the all-industry rate of 54%. “Big firms are telling their outsourcers. compared with 57% for all industries. and fully 32% expect a decrease. on average of companies expect 2010 IT spending to exceed 2009 of companies’ CIOs are responsible for innovation Introduce new IT-led products or services 32% Lower IT or business costs 32% Improve Web operations and customer experience 30% Improve customer service 25% Pursue new global opportunities 20% Improve interaction with partners and suppliers 18% 5 Manufacturing Companies Rank Engage customers in new ways 16% Create a new business model or revenue stream 14% 40 60 Move organization toward an eco-friendly IT environment Lockheed Martin Corp. everyone agreed on a single system based on SAP . These percentages are slightly lower than across all InformationWeek 500 industries.’ which gives them more control over compliance and quality. Baldor Electric Co.InformationWeek Analytics. just for procurement and payment. Kearney.9% 9% of annual revenue spent on IT.T. future innovation plans focus on efficient business processes. Shaw Industries Group Inc. 50% integrate IT work with global business operations.com A n a l y t i c s R e p o r t [ INDUSTRIES | Manufacturing ] Manufacturers Look To Cut Costs The IT spending outlook in the manufacturing sector is more pessimistic than the InformationWeek 500 overall. This reflects changing relationships with suppliers that aren’t arm’s length anymore. Only 48% of manufacturing CIOs say this year’s spending will exceed last year’s.InformationWeek. “. “It makes it easier to pull up 80 100 stakes and run that system at a factory somewhere else. many manufacturers have huge global supply chains. For 61% of manufacturing CIOs.” —Ivan Schneider and Art Wittmann (awittmann@techweb. Two-thirds of manufacturers are making global support and development part of most IT workers’ jobs. all of which exceed the all-industry percentages. Reproduction Prohibited . partner and global strategic IT practice leader at A. and 48% are expanding IT operations outside the United States. we looked at the cost of the over 40 legacy systems.. and we looked at the cost of modernizing under each of the five business units.” says Bob Haas.. compared with 49% across all industries. some more than 30 years old. Technology initiatives that have improved performance for these CIOs include business intelligence tools for 50% of them and new types of collaboration software for 48%. “We looked at the cost of a single solution. Four years ago it supported 40 systems. Ultimately. Given that. ‘You’ll use my distribution or manufacturing system. Baker Hughes Inc. Efficiency is a big focus at Lockheed Martin.” says Lockheed procure-to-pay VP Jon Crump.” Like Lockheed. faster 36% 1.
Reproduction Prohibited . Appendix 2010 2009 Make business processes more efficient 54% 60% Introduce new IT-led products/services for our customers 40% 37% Get better business intelligence to more employees. more quickly 36% 37% Lower IT costs/business costs 36% 47% Improve Web operations/customer experience 34% 26% Improve customer service 26% 23% Engage customers in new ways 24% 20% Create a new business model/revenue stream for the company 17% 14% Pursue new global opportunities 14% 13% Improve interaction with partners and suppliers 13% 14% Move organization toward an eco-friendly IT environment 5% 8% Note: Three responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 2 73 September 2010 © 2010 InformationWeek. please select the top ways in which your company plans to innovate with technology this year.InformationWeek A n a l y t i c s . c o m A n a l y t i c s R e p o r t Figure 5 Innovation Plans: 2010 vs. 2009 From the list below. I n f o r m a t i o n We e k .
InformationWeek A n a l y t i c s . 37% We do business process outsourcing with vendors outside the U. I n f o r m a t i o n We e k . c o m A n a l y t i c s R e p o r t Figure 6 Global IT Strategies Which of the following global IT strategies are in place in your organization? Appendix We do IT outsourcing with vendors outside the U. 32% Other 13% None of these 17% Note: Multiple responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 5 74 September 2010 © 2010 InformationWeek. Reproduction Prohibited .S.S. such as purchasing and supply chain 44% We’re expanding our own IT operations and hiring outside the U.S. 58% We’re making global support and development part of most IT workers’ regular jobs 49% We’re integrating more IT workers with business operations that are global in nature.
2009 Which of the following global IT strategies are in place in your organization? Appendix 2010 2009 We do IT outsourcing with vendors outside the U.S. such as purchasing and supply chain 44% 38% We’re expanding our own IT operations and hiring outside the U. 58% 57% We’re making global support and development part of most IT workers’ regular jobs 49% 42% We’re integrating more IT workers with business operations that are global in nature. 32% 36% Other 13% 17% None of these 17% 17% Note: Multiple responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 6 75 September 2010 © 2010 InformationWeek.InformationWeek A n a l y t i c s . I n f o r m a t i o n We e k . c o m A n a l y t i c s R e p o r t Figure 7 Global IT Strategies: 2010 vs.S.S. Reproduction Prohibited . 37% 37% We do business process outsourcing with vendors outside the U.
and presence) 30% Increased support for telecommuting and remote workers 25% Deployed videoconferencing 23% Encouraged workers to use Web 2. social networking. VoIP.g. videoconferencing. Reproduction Prohibited . I n f o r m a t i o n We e k . Google applications) 6% Note: Three responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 7 76 September 2010 © 2010 InformationWeek.0 technologies (e.InformationWeek A n a l y t i c s .. c o m A n a l y t i c s R e p o r t Figure 8 Technology Initiatives That Improved Company Productivity Appendix Which of the following are the most effective steps managers in your organization have made in the past 12 months to raise company productivity? Deployed new types of collaboration software (Microsoft’s SharePoint or other) 59% Deployed business intelligence tools 53% Deployed unified communications (single solution providing e-mail.g. IM.. online applications) 23% Deployed desktop virtualization infrastructure 22% Developed mobile applications 22% Distributed smartphones 16% Modeled business processes using CASE (computer-aided software engineering) or related tool 7% Adopted online collaboration tools (e.
g.. Google applications) 6% N/A Note: Three responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 8 77 September 2010 © 2010 InformationWeek. and presence) 30% N/A Increased support for telecommuting and remote workers 25% 25% Deployed videoconferencing 23% 21% Encouraged workers to use Web 2.InformationWeek A n a l y t i c s . VoIP. online applications) 23% 21% Deployed desktop virtualization infrastructure 22% 13% Developed mobile applications 22% 15% Distributed smartphones 16% 12% Modeled business processes using CASE (computer-aided software engineering) or related tool 7% 9% Adopted online collaboration tools (e. c o m A n a l y t i c s R e p o r t Figure 9 Technology Initiatives That Improved Company Productivity: 2010 vs..0 technologies (e. Reproduction Prohibited . I n f o r m a t i o n We e k . 2009 Which of the following are the most effective steps managers in your organization have made in the past 12 months to raise company productivity? Appendix 2010 2009 Deployed new types of collaboration software (Microsoft’s SharePoint or other) 59% 58% Deployed business intelligence tools 53% 46% Deployed unified communications (single solution providing e-mail.g. social networking. IM. videoconferencing.
services. 2009 Has your organization patented. Reproduction Prohibited . c o m A n a l y t i c s R e p o r t Figure 10 Appendix IT-Driven Patents and Copyrights Has your organization patented. trademarked. or copyrighted any IT architectures. products. services.InformationWeek A n a l y t i c s . trademarked. or IT-driven business processes in the past 12 months? 2010 2009 Yes 25% 26% No 75% 74% Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 10 78 September 2010 © 2010 InformationWeek. or copyrighted any IT architectures. or IT-driven business processes in the past 12 months? Yes 25% 75% No Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives Figure 11 R1460910_IW500_chart 9 IT-Driven Patents and Copyrights: 2010 vs. products. I n f o r m a t i o n We e k .
I n f o r m a t i o n We e k . Reproduction Prohibited .InformationWeek A n a l y t i c s . c o m A n a l y t i c s R e p o r t Figure 12 Appendix IT Adding Value Back to the Business In which of the following ways has your IT organization added value back to the business? Developed a revenue-generating product or service 60% Trademarked an IT-based product or service 19% Licensed information technology to third-party providers 15% None of the above 36% Note: Multiple responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives Figure 13 R1460910_IW500_chart 11 Reporting Structure for CIO To whom does the CIO of your organization report? CEO/president 45% Other 9% 8% 1% 16% COO Other senior corporate executive CTO 21% CFO Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 12 79 September 2010 © 2010 InformationWeek.
I n f o r m a t i o n We e k . c o m A n a l y t i c s R e p o r t Figure 14 Appendix Reporting Structure for CIO: 2010 vs. 2009 To whom does the CIO of your organization report? 2010 2009 CEO/president 45% 41% CFO 21% 23% COO 16% 16% CTO 1% 1% Line-of-business executive 0% 1% Other senior corporate executive 8% 8% Other 9% 10% Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 13 80 September 2010 © 2010 InformationWeek.InformationWeek A n a l y t i c s . Reproduction Prohibited .
InformationWeek A n a l y t i c s . c o m A n a l y t i c s R e p o r t Figure 15 CIO Areas of Responsibility Outside of IT Is your CIO officially responsible for areas other than IT? Appendix Telecommunications 63% Business process management/improvement 27% Innovation 25% Operations 11% Procurement 8% Global business services 5% Logistics/supply chain 5% HR 1% Other 30% Our CIO is not officially responsible for any areas outside of IT 18% Note: Multiple responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 14 81 September 2010 © 2010 InformationWeek. I n f o r m a t i o n We e k . Reproduction Prohibited .
c o m A n a l y t i c s R e p o r t Figure 16 CIO Areas of Responsibility Outside of IT: 2010 vs. Reproduction Prohibited .InformationWeek A n a l y t i c s . I n f o r m a t i o n We e k . 2009 Is your CIO officially responsible for areas other than IT? Appendix 2010 2009 Telecommunications 63% N/A Business process management/improvement 27% N/A Innovation 25% 16% Operations 11% 8% Procurement 8% N/A Global business services 5% N/A Logistics/supply chain 5% 5% HR 1% 2% Manufacturing 0% 1% Other 30% 40% Our CIO is not officially responsible for any areas outside of IT 18% 48% Note: Multiple responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 15 82 September 2010 © 2010 InformationWeek.
InformationWeek A n a l y t i c s . Reproduction Prohibited . c o m A n a l y t i c s R e p o r t Figure 17 CIO Involvement With New Product Development Appendix What are the most important ways in which your CIO is involved in developing new products for your company? Partner with business units to develop new products or services 81% Provide the systems and support mechanisms for new product development 74% Lead an R&D team accountable for new products or services 19% Not involved with new product development 4% Note: Two responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 16 Figure 18 CIO Involvement With New Product Development: 2010 vs. I n f o r m a t i o n We e k . 2009 What are the most important ways in which your CIO is involved in developing new products for your company? 2010 2009 Partner with business units to develop new products or services 81% 81% Provide the systems and support mechanisms for new product development 74% 75% Lead an R&D team accountable for new products or services 19% 13% Not involved with new product development 4% 5% Note: Two responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 17 83 September 2010 © 2010 InformationWeek.
including capital and operating expenses.InformationWeek A n a l y t i c s . 2009 What percentage of your organization’s projected worldwide IT budget. is devoted to the following? 2010 2009 Figure 20 Ongoing IT operations 63% 66% New IT project initiatives 37% 34% Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 19 84 September 2010 © 2010 InformationWeek. I n f o r m a t i o n We e k . Reproduction Prohibited . including capital and operating expenses. c o m A n a l y t i c s R e p o r t Figure 19 IT Budget Allocation Appendix What percentage of your organization’s projected 2010 worldwide IT budget. is devoted to the following? Ongoing IT operations 63% 37% New IT project initiatives Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 18 IT Budget Allocation: 2010 vs.
0% 0.4% 3.0% 3.6% 1.5% 2.0% 3.5% 0.2% 3.8% 2.3% 1.3% 2010 1. 2002-2009 Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 20 85 September 2010 © 2010 InformationWeek.5% 1.0% 0.0% 2.0% 4.0% 2.0% 2.8% 1.0% 3.0% 2.5% 8. Reproduction Prohibited .3% 2.5% 4.0% 2.4% 2.6% 1.9% 13.1% 1.8% 2.5% 3.0% 2.1% 3.2% 4.7% 5.0% 3.8% 0.0% 1.0% 2.0% 1.9% 1.3% 4.0% 2.6% 3.4% 1.5% 1.0% 3.0% 3.0% 2.2% 6.7% 2.8% 1.5% 1.1% 3. c o m A n a l y t i c s R e p o r t Figure 21 IT Budget Trend Appendix What percentage of your company’s worldwide projected annual sales revenue does your total worldwide IT budget represent? 2002 1.5% 3.7% 4.6% 2.7% 7.7% 1.6% 2.5% 1.0% 7.0% 1.0% 2.0% 6.4% 1.0% 2.3% 1.0% 2.0% 2.5% 2.0% 2006 2.0% 2.5% 3.7% 3.7% 4.1% 1.8% 2.0% 1.4% 2.4% 5.8% 10.8% 1.0% 1.0% 0.3% 2.0% 1.6% 1.5% 5.6% 2004 1.0% 4.4% 2007 1.1% 4.0% 3.0% 2.7% 1.1% 3.0% 1.0% 0.0% 5.8% 1.0% 2.0% 4.0% 2009 1.4% 2. I n f o r m a t i o n We e k .0% 3.1% 1.0% 1.6% 3.9% 4.9% 2.9% 2005 1.0% 2.4% 3.0% 6.6% 3.0% 1.7% 1.8% 3.0% 2.5% 4.2% 3.0% 3.4% 2.9% 2.1% 1.2% 3.0% 2.4% 1.2% Automotive Banking and financial services Biotechnology and pharmaceuticals Chemicals Construction and engineering Consulting and business services Consumer goods Distribution Electronics Energy and utilities Healthcare and medical Hospitality and travel Information technology Insurance Logistics and transportation Manufacturing Media and entertainment Metals and natural resources Retail: General merchandising Retail: Specialty merchandising Retail: All Telecommunications Note: Percentages represent medians.7% 1.0% 2.0% 3.1% 2.2% 1.9% 3.5% 2.0% 1.3% 2.5% 3.0% 8.0% 4.6% 5.8% 5.8% 3.0% 2.8% 4.5% 1.7% 2.0% 3.5% 4.3% 1.1% 7.0% 1.0% 5.8% 1.5% 3. Additional data from InformationWeek Analytics Surveys of InformationWeek 500 executives.0% 2.5% 4.3% 2.3% 1.1% 1.4% 3.7% 2.0% 5.0% 4.0% 4.0% 1.3% 2.0% 3.4% 1.6% 2003 2.0% 2.8% 2.1% 3.2% 3.7% 1.5% 1.7% 3.0% 3.7% 3.1% 3.2% 2008 1.0% 5.0% 2.8% 3.0% 4.6% 8.6% 6.9% 3.0% 2.0% 3.0% 2.InformationWeek A n a l y t i c s .5% 4.0% 1.
I n f o r m a t i o n We e k .InformationWeek A n a l y t i c s . c o m A n a l y t i c s R e p o r t Figure 22 Automotive Industry Please confirm your organization’s primary industry. 1% Banking and financial services Appendix 8% Biotechnology and pharmaceuticals 2% Chemicals 1% Construction and engineering 2% Consulting and business services 13% Consumer goods 5% Distribution 4% Electronics 2% Energy and utilities 5% Healthcare and medical 12% Hospitality and travel 3% Information technology 10% Insurance 8% Logistics and transportation 7% Manufacturing 9% Media and entertainment 2% Metals and natural resources 1% Retail: General merchandising 1% Retail: Specialty merchandising 2% Telecommunications 2% Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives 86 September 2010 R1460910_IW500_chart 21 © 2010 InformationWeek. Reproduction Prohibited .
c o m A n a l y t i c s R e p o r t Figure 23 Public vs. I n f o r m a t i o n We e k . Private Is your company public or privately held? Appendix Public 61% 39% Privately held Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives Figure 24 R1460910_IW500_chart 22 IT Spending Expectations Will your total IT spending in 2010 exceed. Reproduction Prohibited . be equal to. or be less than your 2009 IT spending? Exceed 23% 57% Equal to 20% Less than Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives 87 September 2010 R1460910_IW500_chart 23 © 2010 InformationWeek.InformationWeek A n a l y t i c s .
or be less than last year’s IT spending? 2010 2009 Exceed 57% 37% Equal to 23% 21% Less than 20% 42% Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 24 Figure 26 InformationWeek 500 Spending Overview Revenue and IT Budget Average company revenue Average IT dollars spent Average IT budget as a percentage of revenue Note: Dollars in millions Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives $9.9% R1460910_IW500_chart 25 88 September 2010 © 2010 InformationWeek. 2009 Will your total IT spending this year exceed. c o m A n a l y t i c s R e p o r t Figure 25 Appendix IT Spending Expectations: 2010 vs.978 $243 2. be equal to.InformationWeek A n a l y t i c s . Reproduction Prohibited . I n f o r m a t i o n We e k .
c o m A n a l y t i c s R e p o r t Figure 27 Top 100: Innovation Plans Appendix From the list below. please select the top ways in which your company plans to innovate with technology in 2010. I n f o r m a t i o n We e k .InformationWeek A n a l y t i c s . more quickly 34% 37% Lower IT costs/business costs 31% 37% Improve customer service 20% 28% Create a new business model/revenue stream for the company 18% 17% Pursue new global opportunities 18% 13% Improve interaction with partners and suppliers 13% 14% Move organization toward an eco-friendly IT environment 8% 5% Note: Three responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives 89 September 2010 R1460910_IW500_chart 26 © 2010 InformationWeek. Reproduction Prohibited . Top 100 The Rest Introduce new IT-led products/services for our customers 45% 39% Make business processes more efficient 43% 57% Improve Web operations/customer experience 36% 33% Engage customers in new ways 34% 21% Get better business intelligence to more employees.
InformationWeek A n a l y t i c s . and applications in new ways 53% 47% We’re using GPS-enabled or location-aware Web applications 36% 22% Employees are encouraged to use consumer-oriented online applications they find useful 34% 25% We’re using platform as a service (e.. or other cloud computing services 71% 45% We’re using hosted collaborative applications (e. document management) 63% 54% We’re creating mashups that combine Web.g. spreadsheets. or social networking tools for external collaboration 81% 70% We’re using software as a service 81% 74% We’re using storage.g. Microsoft Windows Azure. calendaring. c o m A n a l y t i c s R e p o r t Figure 28 Appendix Top 100: New Web Technologies Which new Web technologies are being adopted by your company? Top 100 The Rest We’re using wikis.. compute. Reproduction Prohibited . enterprise content. I n f o r m a t i o n We e k . Google App Engine) 27% 15% Note: Multiple responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 27 90 September 2010 © 2010 InformationWeek. blogs.
such as purchasing and supply chain 52% 42% We’re expanding our own IT operations and hiring outside the U.S.S. 36% 31% Other 22% 11% None of these 16% 18% Note: Multiple responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 28 91 September 2010 © 2010 InformationWeek.S. Reproduction Prohibited . c o m A n a l y t i c s R e p o r t Figure 29 Appendix Top 100: Global IT Strategies Which of the following global IT strategies are in place in your organization? Top 100 The Rest We do IT outsourcing with vendors outside the U. I n f o r m a t i o n We e k . 41% 36% We do business process outsourcing with vendors outside the U. 59% 57% We’re making global support and development part of most IT workers’ regular jobs 56% 47% We’re integrating more IT workers with business operations that are global in nature.InformationWeek A n a l y t i c s .
g. social networking.0 technologies (e. and presence) 28% 31% Increased support for telecommuting and remote workers 25% 25% Encouraged workers to use Web 2. I n f o r m a t i o n We e k ..InformationWeek A n a l y t i c s .. videoconferencing. c o m A n a l y t i c s R e p o r t Figure 30 Top 100: Technology Initiatives That Improved Company Productivity Appendix Which of the following are the most effective steps managers in your organization have made in the past 12 months to raise company productivity? Top 100 The Rest Deployed new types of collaboration software (Microsoft’s SharePoint or other) 65% 58% Deployed business intelligence tools 56% 52% Developed mobile applications 32% 20% Deployed unified communications (single solution providing e-mail. Google applications) 10% 6% Modeled business processes using CASE (computer-aided software engineering) or related tool 5% 7% Note: Three responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives 92 September 2010 R1460910_IW500_chart 29 © 2010 InformationWeek. online applications) 22% 24% Deployed desktop virtualization infrastructure 21% 23% Deployed videoconferencing 17% 25% Distributed smartphones 13% 17% Adopted online collaboration tools (e. IM. VoIP. Reproduction Prohibited .g.
InformationWeek A n a l y t i c s . I n f o r m a t i o n We e k . or IT-driven business processes in the past 12 months? Appendix Top 100 The Rest Yes 54% 18% No 46% 82% Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives Figure 32 R1460910_IW500_chart 30 Top 100: Reporting Structure for CIO To whom does the CIO of your organization report? Top 100 The Rest CEO/president 60% 41% COO 13% 17% CFO 15% 23% CTO 1% 1% Other senior corporate executive 3% 9% Other 8% 9% Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 31 93 September 2010 © 2010 InformationWeek. products. services. trademarked. or copyrighted an IT architectures. c o m A n a l y t i c s R e p o r t Figure 31 Top 100: IT-Driven Patents and Copyrights Has your organization patented. Reproduction Prohibited .
A n a l y t i c s . I n f o r m a t i o n We e k . c o m
A n a l y t i c s
R e p o r t
Top 100: CIO Areas of Responsibility Outside of IT
Is your CIO officially responsible for areas other than IT?
Top 100 The Rest
Business process management/improvement
Global business services
Our CIO is not officially responsible for any areas outside of IT
Note: Multiple responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives
94 September 2010 © 2010 InformationWeek, Reproduction Prohibited
A n a l y t i c s . I n f o r m a t i o n We e k . c o m
A n a l y t i c s
R e p o r t
Top 100: IT Adding Value Back to the Business
In which of the following ways has your IT organization added value back to the business?
Developed a revenue-generating product or service
Licensed information technology to third-party providers
Trademarked an IT-based product or service
None of the above
Note: Multiple responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives
Figure 35 R1460910_IW500_chart 33
Top 100: CIO Involvement With New Product Development
What are the most important ways in which your CIO is involved in developing new products for your company?
Top 100 The Rest
Partner with business units to develop new products or services
Provide the systems and support mechanisms for new product development
Lead an R&D team accountable for new products or services
Not involved with new product development
Note: Two responses allowed Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives
© 2010 InformationWeek, Reproduction Prohibited
A n a l y t i c s . I n f o r m a t i o n We e k . c o m
A n a l y t i c s
R e p o r t
Top 100: IT Budget Allocation
What percentage of your organization’s projected 2010 worldwide IT budget, including capital and operating expenses, is devoted to the following?
Top 100 The Rest
Ongoing IT operations
New IT project initiatives
Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives
R1460910_IW500_chart 35 Figure 37 Top 100: IT Spending Expectations
Will your total IT spending in 2010 exceed, be equal to, or be less than your 2009 IT spending?
Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives
© 2010 InformationWeek, Reproduction Prohibited
6% Average company revenue Average IT dollars spent Average IT budget as a percentage of revenue Note: Dollars in millions Data: InformationWeek Analytics survey of 2010 InformationWeek 500 executives R1460910_IW500_chart 37 97 September 2010 © 2010 InformationWeek. Reproduction Prohibited . c o m A n a l y t i c s R e p o r t Appendix Figure 38 Top 100: Spending Overview Revenue and IT Budget Top 100 $14.InformationWeek A n a l y t i c s .821 $327 3.5% The Rest $8. I n f o r m a t i o n We e k .764 $220 2.
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue reading from where you left off, or restart the preview.