You are on page 1of 12

CSQP

CERTIFIED SUPPLIER
QUALITY PROFESSIONAL

Quality excellence to enhance your career


and boost your organization’s bottom line
asq.org/cert
Certification from ASQ is considered a mark of quality
excellence in many industries. It helps you advance
your career, and boosts your organization’s bottom
line through your mastery of quality skills. Becoming
certified as a Supplier Quality Professional confirms
your commitment to quality and the positive impact
it will have on your organization.

Examination
Each certification candidate
is required to pass a written
examination that consists of
multiple-choice questions that
measure comprehension of
the body of knowledge.

2 Certified Supplier Quality Professional


INFORMATION
Certified Supplier Quality Professional
The Certified Supplier Quality Professional (CSQP) understands the principles
of product and service quality evaluation and control. This body of knowledge
and applied technologies include, but are not limited to, development and
operation of quality control systems, application and analysis of testing and
inspection procedures, the ability to use metrology and statistical methods to
diagnose and correct improper quality control practices, an understanding of
human factors and motivation, familiarity with quality cost concepts and techniques,
and the knowledge and ability to develop and administer management information
systems and to audit quality systems for deficiency identification and correction.

CSQP Paper and Pencil – The CSQP


Computer Delivered – the CSQP examination is a one-part,
examination is a one-part, 150-question, four-hour exam
165-question, four-and-a-half-hour and is offered in English only.
exam and is offered in English only.

For comprehensive exam information on Supplier Quality Professional


certification, visit asq.org/cert.
Certified Supplier Quality Professional 3
Education and/or Experience Experience used to qualify for
You must have eight years of on-the- certification in these fields applies
job experience in one or more of the to certification as a Supplier Quality
areas of the Certified Supplier Quality Professional (CSQP).
Professional Body of Knowledge. If you have completed a degree*
A minimum of three years of this from a college, university, or technical
experience must be in a decision- school with accreditation accepted
making position. “Decision-making” by ASQ, part of the eight-year
is defined as the authority to define, experience requirement will be
execute, or control projects/processes waived as follows (only one of
and to be responsible for the outcome. these waivers may be claimed):
This may or may not include management • Diploma from a technical
or supervisory positions. or trade school—one
Work experience must be in a year waived
full-time, paid role. Paid intern, • Associate’s degree—
co-op, or any other course work two years waived
cannot be applied toward the work
• Bachelor’s degree—
experience requirement.
four years waived
If you were ever certified by ASQ as:
• Master’s or doctorate—
• Quality Auditor (CQA) five years waived
• Reliability Engineer (CRE) *Degrees or diplomas from
• Software Quality Engineer educational institutions outside
(CSQE) the United States must be
equivalent to degrees from
• Manager of Quality/ U.S. educational institutions.
Organizational Excellence
(CMQ/OE)
• Quality Engineer (CQE)

4 Certified Supplier Quality Professional


Minimum Expectations • Will be able to understand
• Will have a fundamental supplier performance metrics
understanding of supply chain based on acceptable criteria
vision/mission, supplier life-cycle for products/services.
management. Be able to review • Will be able to assess
supplier agreements or contracts, nonconforming products,
and communicate the deployment processes or services,
of strategy expectations. evaluate root cause analysis,
• Will be able to identify and and collaborate with suppliers
evaluate risk management strategy to implement and maintain
and initiate prevention strategy corrective/preventive actions
techniques. Be able to identify risks for continuous improvement.
in terms of on-time delivery and • Will be able to describe and
quality, and mitigate those risks. apply supplier audit reporting,
• Will be able to identify and communication, development,
analyze supplier quality tools and remediation, project manage-
develop verification/validation ment basics, team processes,
as well as verify the effectiveness compliance with requirements,
of mitigation. and supplier categorization.

• Will be able to identify and apply • Facilitate supplier onboarding,


supplier selection comparison and communication, and
evaluation, and assess design collaboration through effective
and requirements for product/ coaching/influencing using
service qualification. quality tools,

• Will be able to interpret technical • Will be able to understand


specifications, supplier capabilities, and apply ASQ Code of Ethics,
collaborate with suppliers, develop integrity, and compliance
process and service qualification with policies.
planning, understand parts approval
qualification process, and collaborate
on validation requirements.

Certified Supplier Quality Professional 5


BODY OF KNOWLEDGE
Certified Supplier Quality Professional (CSQP)
Topics in this body of knowledge (BoK) include subtext explanations
and the cognitive level at which the questions will be written.
This information will provide useful guidance for both the Exam
Development Committee and the candidate preparing to take the
exam. The subtext is not intended to limit the subject matter or be
all-inclusive of that material that will be covered in the exam. It is
meant to clarify the type of content that will be included on the exam.
The descriptor in parentheses at the end of each entry refers to the
maximum cognitive level at which the topic will be tested. A complete
description of cognitive levels is provided at the end of this document.

I. Supplier Strategy 4. Partnerships and alliances


Identify and analyze strategies
(22 Questions) for developing customer-supplier
A. Supply Chain Vision/Mission partnerships and alliances. (Analyze)
Assist in the development and
communication of the supply chain C. Supply Chain Cost Analysis
vision/mission statement. (Apply) 1. Cost reduction
Identify and apply relevant inputs
B. Supplier Lifecycle Management to prioritize cost reduction
1. Supplier selection opportunities. (Analyze)
Develop the process for supplier 2. Supply chain rationalization
selection and qualification, including
the identification of sub-tier suppliers, Interpret and analyze the
using tools such as SIPOC and optimization of a supply base
decision analysis. (Create) to improve spending and leverage
investments into supplier quality or
2. Performance monitoring risk reduction. (Analyze)
Develop the supplier performance 3. Make/Buy decisions
monitoring system, including
expected levels of performance, Provide input on make/buy
process reviews, performance decisions by using internal and
evaluations, improvement plans, external capability analysis. Apply
and exit strategies. (Create) tools such as SWOT analysis
and use historical performance
3. Supplier classification system to analyze requirements. (Analyze)
Define a supplier classification
system, e.g., non-approved, D. Supplier Agreements or Contracts
approved, preferred, certified, Review and provide input for developing
partnership, and disqualified. terms and conditions that govern
(Create) supplier relationships to ensure quality
considerations are addressed. (Apply)

6 Certified Supplier Quality Professional


E. Deployment of B. Analysis and Mitigation
Strategy and Expectations 1. Analysis
Communicate strategy internally, and Identify, assess, and prioritize
communicate expectations to suppliers risks to supplier quality using tools
externally. (Apply)  such as decision analysis (DA),
failure mode and effects analysis
II. Risk Management (FMEA), fault tree analysis (FTA),
and process auditing. (Evaluate).
(14 Questions)
2. Mitigation control
A. Strategy
Develop and deploy controls such
1. System as inspection or test plan. Prioritize
Develop a risk-based approach mitigation activities and sustain a risk
to manage the supply base, mitigation plan appropriate to the
including business continuity and risk of the product/service. (Create)
contingency planning. (Create)
3. Mitigation effectiveness
2. Product/Service Verify the effectiveness of the control
Develop and implement a risk plan and improve, if necessary,
mitigation plan to minimize, monitor, using continuous improvement
and/or control risks. (Evaluate) methods such as plan-do-check-act
(PDCA), lean, and product auditing
3. Prevention strategies tools. (Create)
Identify and evaluate strategies and
techniques such as supply chain
mapping, avoidance, detection,
and mitigation used to prevent the
introduction of counterfeit parts
materials and services. (Evaluate)

Certified Supplier Quality Professional 7


III. Supplier Selection as they relate to product and
process. (Evaluate)
and Part Qualification
2. Supplier relations
(30 Questions)
Collaborate with suppliers to
A. Product/Service define, interpret, and classify
Requirements Definition quality characteristics for the
part/process/service. (Evaluate)
1. Internal design reviews
Identify and apply common 3. Process and service
elements of the design review qualification planning
process, including roles Develop a part/process/service
and responsibilities of qualification plan with supplier
the participants. (Apply) and internal team that includes
calibration requirements, sample
2. Identifying requirements
size, first article inspection,
Identify and apply internal measurement system analysis
requirements (e.g., interrelated (MSA), process flow diagram (PFD),
functional business units) for failure mode and effects analysis
product or service in collaboration (FMEA), control plans, critical to
with stakeholders, including the quality (CtQ), inspection planning,
requirements for supply chain capability studies, material and
and sub-tier suppliers. (Evaluate) performance testing, appearance
approval, and internal process
B. Supplier Selection Planning validation. (Analyze)
1. Supplier comparison
4. Part approval
Evaluate existing supplier’s
capabilities, capacities, past Understand the production
quality, delivery, price, lead part approval process (PPAP)
times, and responsiveness against requirements and ensure suppliers
identified requirements. (Evaluate) understand the processes required to
produce parts with consistent quality
2. Potential suppliers evaluation during an actual production run at
production rates. (Understand)
Assess potential new suppliers
against identified requirements 5. Validate requirements
using tools such as self-assessments,
audits, and financial analysis. Collaborate with internal team to
Verify third-party certification status interpret the results of the executed
and regulatory compliance, and qualification plan for the part/
analyze and report on results of process/service. (Evaluate)
assessments to support the supplier
selection process. (Evaluate) IV. Supplier Performance
3. Supplier selection Monitoring and
Evaluate and select supplier based Improvement (30 Questions)
on analysis of assessment reports
and existing supplier evaluations A. Supplier Performance Monitoring
using decision analysis tools and 1. Supplier metrics
selection matrices. (Evaluate) Define, implement, and monitor
supplier performance metrics such
C. Part, Process, and as quality, delivery, cost, and
Service Qualification responsiveness. (Evaluate)
1. Technical review 2. Supplier performance
Interpret and evaluate technical Analyze supplier performance
specification requirements and data (e.g., warranty analysis/
characteristics such as views, field returns, defect rates) and
title blocks, dimensioning and develop periodic reports (e.g.,
tolerancing, and GD&T symbols scorecard, dashboards). (Analyze)

8 Certified Supplier Quality Professional


3. Supplier process performance 2. Audit reporting and follow-up
Apply lean principles and Apply process audit reporting and
applications such as 5S, kaizen, follow-up, including verification
value stream mapping, single of the effectiveness of corrective
minute exchange of dies (SMED), action. (Apply)
kanban, muda, standardized
work, takt time, and error proofing 3. Supplier communication
to reduce waste and increase Evaluate various communication
performance. (Evaluate) techniques such as periodic
reviews, metric and performance
B. Assess Nonconforming indices, change management,
Product/Process/Service notifications, recalls, change
requests, and business updates.
Assess and evaluate nonconforming
Maintain active communication
materials to determine whether a
with suppliers to assess risk and
material review board (MRB) requires
take appropriate action. (Evaluate)
disposition. Conduct risk assessments to
prevent future discrepancies. (Evaluate) 4. Supplier development
and remediation
C. Supplier Corrective Identify and analyze present and
and Preventive Action (CAPA) future training needs and gaps
1. Root cause analysis using quality methods and tools
tools and methods such as kaizen and benchmarking.
Evaluate the root cause analysis Use process improvement tools
of a problem using tools such as such as design, measure, analyze,
cause and effect (CE) diagrams, improve, control (DMAIC), cycle
Pareto analysis, 5 Whys, fault tree time reduction, defect rate, and
analysis, design of experiments cost reduction. Evaluate supplier
(DoE), brainstorming, check sheets, remediation to develop and
measurement system analysis manage improvement plans.
(MSA), production records, and (Evaluate)
review of process flow. (Evaluate)
5. Project management basics
2. Collaboration with supplier Understand and apply various
Evaluate and implement corrective/ types of project reviews such
preventive action, and review its as phase-end, management,
effectiveness and robustness with and retrospectives or post-
supplier. Understand the process of project reviews to assess project
updating failure mode and effects performance and status, review
analysis (FMEA) and process control issues and risks, and discover
plan, understand statistical process and capture lessons learned
control (SPC), and understand from the project. Apply forecasts,
product and process design resources, schedules, tasks, and
change. (Evaluate) cost estimates to develop and
monitor project plans. (Apply)

V. Supplier Quality B. Teams and Team Processes


Management (30 Questions) 1. Team development
A. Supplier Quality Monitoring Identify and describe the various
types of teams and the classic
1. Supplier audit stages of team development:
Describe and distinguish between forming, storming, norming,
the stages of a quality audit, from performing, and adjourning. (Apply)
audit planning through conducting
the audit. Understand and apply
the various types of quality audits
such as product, process, and
management system. (Apply)

Certified Supplier Quality Professional 9


2. Team roles C. Leadership and Collaboration
Define and describe various Understand and apply techniques
team roles and responsibilities for coaching suppliers through
for leader, facilitator, coach, and regular communications, influencing
individual member. (Understand) without authority, negotiation
techniques, and establish clear
3. Performance and evaluation roles and responsibilities of internal
Describe various techniques stakeholders and suppliers. (Evaluate)
to evaluate training, including
evaluation planning, feedback VII. Business Governance,
surveys, and pre-training and
post-training testing. (Understand) Ethics, and Compliance
(10 Questions)
C. Compliance with Requirement
and Supplier Categorization A. ASQ Code of Ethics
Understand and evaluate compliance Determine appropriate behavior in
with regulations (e.g., RoHS, situations requiring ethical decisions,
governmental regulatory authorities), including identifying conflicts of interest,
specifications, contracts, agreements, and recognizing and resolving ethical
and certification authority. Evaluate issues. (Apply)
and categorize suppliers based on
risk and performance. (Evaluate) B. Compliance
Understand issues of compliance and
their applicable policies, laws, and
VI. Relationship Management regulations (e.g., conflict of interest,
(14 Questions) confidentiality, bribery). (Apply)
A. Supplier Onboarding
C. Confidentiality
Understand and apply processes
for orientation of suppliers such as 1. Organizational policies
providing overview of company, Apply organizational policies for
vision, mission, guiding principles, executing appropriate agreements
overall requirements, expectations, such as nondisclosure, quality, and
and criticality of product, service, change notification agreements.
and delivery requirements. (Apply) (Apply)

B. Communication 2. Intellectual property


Apply procedures for protecting
1. Techniques and mediation
the intellectual property of an
Identify and apply communication organization and its suppliers.
techniques (oral, written, and (Apply)
presentation) specifically for
internal stakeholders and suppliers 3. Illegal activity
to resolve issues. Apply different Understand and interpret policies
techniques when working in for reporting observations and
multicultural environments, and deviations that could be perceived
identify and describe the impact as illegal activity. (Apply)
that culture and communications
can have on quality. (Evaluate)

2. Reporting using quality tools


Use appropriate technical and
managerial reporting techniques,
including the seven classic quality
tools (Pareto charts, cause and effect
diagrams, flowcharts, control charts,
check sheets, scatter diagrams, and
histograms) for effective presentation
and reporting. (Analyze)

10 Certified Supplier Quality Professional


LEVELS OF COGNITION
Based on Bloom’s Taxonomy—Revised (2001)

In addition to content specifics, the subtext for each topic in this BoK also
indicates the intended complexity level of the test questions for that topic.
These levels are based on “Levels of Cognition” (from Bloom’s Taxonomy—
Revised, 2001) and are presented below in rank order, from least complex
to most complex.

REMEMBER | Recall or recognize terms, EVALUATE | Make judgments about the


definitions, facts, ideas, materials, patterns, value of proposed ideas, solutions, etc.,
sequences, methods, principles, etc. by comparing the proposal to specific
criteria or standards.
UNDERSTAND | Read and understand
descriptions, communications, reports, CREATE | Put parts or elements together
tables, diagrams, directions, regulations, etc. in such a way as to reveal a pattern or
structure not clearly there before; identify
APPLY | Know when and how to use which data or information from a complex
ideas, procedures, methods, formulas, set is appropriate to examine further or
principles, theories, etc. from which supported conclusions can
be drawn.
ANALYZE | Break down information into
its constituent parts and recognize their
relationship to one another and how they
are organized; identify sublevel factors or
salient data from a complex scenario.

Visit asq.org/cert for comprehensive exam information.

Certified Supplier Quality Professional 11


Enhance your career
with ASQ certification today!

Visit asq.org/cert for additional


certification information including:

• Applications

• Available certifications and


international language options

• Reference materials

• Study guides and test-taking tips

• Comprehensive exam information

• ASQ sections

• International contacts

• Endorsements

Item B1706