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SECTION A (ANSWER ALL QUESTION)

1. One of the structural elements of an organization structure are:

a. Work specialization

b. Customer

c. Geographical

d. Process

e. Product

2. Decision making is a process where an individual in organization……..

a. Make choices based on his free thought

b. Make choices from among two or more alternatives to solve a problem

c. Make choices base on recommendation from his superior

d. Make choices from his own preferences

e. Do not have to make choices.

3. Three skills that are required by a manager are

a. Interpersonal, human and intelligent

b. Interpersonal, behavior and intelligent

c. Interpersonal, human and conceptual

d. Technical, human and intelligent

e. Technical, human and conceptual

4. The process of management DOES include …………

a. Planning

b. Leading

c. Organizing

d. Commitment

e. Control
5. The element of control is………..

a. Benchmarking against what is planned

b. Setting the objectives

c. Setting goals

d. Allocating resources

e. Letting the staff to do on their own.

6. It is true that leaders are born

a. YES

b. NO

7. Leaders need power while managers need authority

a. TRUE

b. FALSE

8. Salary is part of motivational tool

a. TRUE

b. FALSE

9. Salary is an ___________________ motivation

a. Intrinsic

b. Extrinsic

c. Excellent

d. Insidious

e. Exciting

10.A team must consist of

a. One or more person

b. Two or more person


c. Five and more person

d. Ten and more person

e. More than twenty.

11.An organization structure that consist of manager of retail, wholesale and


government is an example of a

a. Customer Departmentalization

b. Geographical departmentalization

c. Process departmentalization

d. Functional Departmentalization

e. Product Departmentalization

12.An organization structure that consist of manager of authentication,


licensing, and treasury is an example of a

a. Customer Departmentalization

b. Geographical departmentalization

c. Process departmentalization

d. Functional Departmentalization

e. Product Departmentalization

13.An organization structure that consist of manager of retail, wholesale and


government is an example of a

a. Customer Departmentalization

b. Geographical departmentalization

c. Process departmentalization

d. Functional Departmentalization

e. Product Departmentalization
14.An organization structure that consist of manager of western, eastern and
southern region is an example of a

a. Customer Departmentalization

b. Geographical departmentalization

c. Process departmentalization

d. Functional Departmentalization

e. Product Departmentalization

15.An organization structure that consist of manager of beauty, health care and
pharmaceutical product is an example of a

a. Customer Departmentalization

b. Geographical departmentalization

c. Process departmentalization

d. Functional Departmentalization

e. Product Departmentalization

16.Factors that influence organization structure are …………………..

a. Strategy, size, technology, and environmental within the organization

b. Size, peoples qualification, and culture

c. Size, types of managers and product

d. Sale volume

e. Profit level

17.An opposite to the organic model organization is

a. Mechanistic model

b. Puristic model

c. Contingency model

d. All model

e. Structural model
18.The chain of command ensures there is a ____________hierarchy of
______________

a. Formal, authority

b. Informal, power

c. Formal, power

d. Informal, authority

e. Mechanistic, authority

19.Three reasons why people resists to change are

a. Uncertainty, not willing to give up personal benefits and believing that


change is not good for them

b. Unsure of the benefits, not willing to let go of position, and trust

c. Staying too long in organization, too friendly and not liking the system

d. System too rigid, system too slow and no system

e. Not liking the management, too much red tape and bureaucracy

20.Symptom of stress are

a. Physiological, conditional and premature

b. Physiological, psychological, and behavioral

c. Psychological, behavioral and conditional

d. Medical, behavioral and psychological

e. None of the above.

SECTION B (ANSWER 4 QUESTION)

1. Describe the stages of developing team and what are the characteristics of
an effective team.

2. Explain the following types of decision making


a. Unprogrammed

b. Programmed

c. Procedures, regulations and policies

3. What are the advantages and disadvantages of a group decision making?

4. What are the traits of a leader?

5. Explain strategic, tactical and periodic planning.

6. What is management and what are the process of management?