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9.1 Introduction 9.2 Managing the Eenterprise 9.3 Organisation of Business in an Eenterprise 9.4 Ebusiness 9.5 Ecommerce 9.6 Ecommunication 9.7 Ecollaboration 9.8 Summary Terminal Questions Answer to SAQs and TQs
9.1 Introduction With the emergence of Internet, business organisation of 20th century has undergone structural, cultural and qualitative change, and a new organisation structure has emerged which is known as E business enterprise. Ebusiness enterprise enables employees, professionals, teams, groups, vendors, customers to perform business operations through electronic exchange of data and information anywhere at any time. The business operations are performed through Ecommunication and Ecollaboration initiatives. Therefore, Ebusiness enterprise has a global market, reach, source and global competition.
Learning Objectives After studying this unit, you will be able to: · Explain the challenges before an Ebusiness management.
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Management Information Systems
· · · · · ·
Compare and contrast Eenterprise business model with traditional business organisation model. Explain the four business models that the enabling capabilities of technology have given rise to. Explain the strength of ERP, SCM and CRM. Explain how in Eenterprise, manager's role and responsibilities are changed. Describe how manager is a knowledge worker in an Eenterprise. Explain the applications and systems used in Ecommunication.
9.2 Managing the Eenterprise Due to Internet capabilities and web technology, traditional business organisation definition has undergone a change where scope of the enterprise now includes other company locations, business partners, customers and vendors. It has no geographic boundaries as it can extend its operations where Internet works. All this is possible due to Internet and web moving traditional paper driven organisation to information driven Internet enabled Ebusiness enterprise. Ebusiness enterprise is open twentyfour hours, and being independent, managers, vendors, customers transact business any time from anywhere. Internet capabilities have given Ebusiness enterprise a cutting edge capability advantage to increase the business value. It has opened new channels of business as buying and selling can be done on Internet. It enables to reach new markets across the world anywhere due to communication capabilities. It has empowered customers and vendors / suppliers through secured access to information to act, wherever necessary. The cost of business operations has come down significantly due to the elimination of paperdriven processes, faster communication and effective collaborative working. The effect of these radical changes is the reduction in administrative and management overheads, reduction in inventory, faster delivery of goods and services to the customers. In Ebusiness enterprise traditional people organisation based on 'Command Control' principle is absent. It is replaced by people organisation who are empowered by information and knowledge to perform their role. They are supported by information systems, application packages, decisionsupport systems. It is no longer functional, product, and project or matrix organisation of people but E organisation where people work in network environment as a team or work group in virtual mode. Ebusiness enterprise is more processdriven, technologyenabled and uses its own information and knowledge to perform. It is lean in number, flat in structure, broad in scope and a learning organisation. In Ebusiness enterprise, most of the things are electronic, use digital technologies and work on
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network. competitiveness and profitability. reporting mechanisms. work practices. The paradigm shift to Eenterprise has brought four transformations.Management Information Systems Unit 9 databases. The business processes across the organisation and outside run on Etechnology platform using digital technology. and CRM supported by data warehouse. and CRM run on Internet (Internet / Extranet) & Wide Area Network (WAN). and wireless technology for improving the business performance measured in terms of cost. Hence today's business firm is also called Eenterprise or Digital firm. and knowledge management systems. Enterprise Resource Management to Enterprise Network Management. Today most of the business organisations are using Internet technology. The basis of conventional organisation design is command & control which is now collaborate & control.1 Conventional Design Organization Eenterprise · Flat organization structure · Top heavy organization structure · Work & work place location at · Separation of work from work one place place location · Manual & documentbased work · Paperless work flows flows · High administrative management overheads & · Low overheads · Inflexible. SCM. automated. SCM. electronically transacted business process. scope of operations. The business processes are conducted through enterprise software like ERP. They are using Ebusiness. workflows. knowledge bases. Ecommerce solutions to reach faraway locations to deliver product and services. Industrial manufacturing economy to knowledgebased service economy. namely: · · · · Domestic business to global business. directories and document repositories. The comparison between conventional organisation design and Eenterprise is summarized in Table 9. These transformations have made conventional organisation design obsolete. This change has affected the organisation structure. efficiency. rigid and longer · Flexible agile and responsive business process cycles process cycles Sikkim Manipal University 131 . decision support. The enterprise solutions like ERP. Manual document driven business process to paperless. and business processes at large.
Make use of groupware technology on Internet platform for faster response processing. increase in profit and productivity and so on. Buying and selling is possible on Internet. They are systems for use by customers. where integration of multinational information systems using different communication standards. The digital firm. Eaudit. This technology offers a 132 Sikkim Manipal University . On the same lines. insurance. Knowledge management system is formally recognized as a part of MIS. computer. country specific accounting practices. MIS produces more knowledgebased products. business is conducted electronically. The new channel of business is wellknown as Ecommerce. Automate processes after reengineering the process to cut down process cycle time. CDs. Internet and networking technology has thrown another challenge to enlarge the scope of organisation where customers and vendors become part of the organisation. it is necessary to redesign the organisation to realize the benefits of digital firm. wireless network technologies and Table 9. ATM. Allow people to work from anywhere. banking. which uses Internet and web technology and uses Ebusiness and Ecommerce solutions. vendors and business partners vendors and business partners · Low usage of technology · Use internet. healthcare are being managed through Internet Ebanking. It is effectively used for strategic planning for survival and growth.Management Information Systems Unit 9 · Private business process · Public business processes and systems for self use. & use of Credit cards. Another challenge is to convert domestic process design to work for international process. E money are the examples of the Ecommerce application. Books. The organisation structure should be lean and flat. Smart card. The role of MIS in Ebusiness organization is to deal with changes in global market and enterprises. Get rid of rigid established infrastructure such as branch office or zonal office. Ebilling. MIS for Ebusiness is different compared to conventional MIS design of an organisation. white goods and many such goods are bought and sold on Internet.1: Comparison between Conventional Design and EOrganization In Eenterprise. barred for usage to customers. To achieve the said benefits of Ebusiness organisation. is a reality and is going to increase in number. and laws of security are to be adhered strictly. Buyers and sellers through Internet drive the market and Internetbased web systems.
product information is available on an organisation website which also has a feature of order Sikkim Manipal University 133 . It is capable of linking to disparate systems such as logistics. commodities and services. Information and information products are available in electronic media. and is a resident on the network. data acquisition and radio frequency used systems and so on. For example. coordinate. track. Internet has enabled organisations to change their business process and practices. 9. facilitate communication.Management Information Systems Unit 9 solution to communicate. Essentially Internet and networks enable integration of information. It means changing the organisation behaviour to take competitive advantage of the Ebusiness technology. and provide access to everybody from anywhere. It has dramatically reduced cost of data and information processing. its sending and storing. They are: • Ebusiness • Ecommerce • Ecommunication • Ecollaboration These models work successfully because Internet technology provides the infrastructure for running the entire business process of any length. The last but not the least important is the challenge to organise and implement information architecture and information technology platforms. This is just not a technical change in business operations but a cultural change in the mindset of managers and workers to look beyond the conventional organisation. Once everyone is connected electronically. considering multiple locations and multiple information needs arising due to global operations of the business into a comprehensive MIS.3 Organisation of Business in an E enterprise Internet technology is creating a universal bench or platform for buying and selling of goods. And software solutions make them faster and selfreliant as they can analyze data information. and collaborate with customers. virtual and universal standards of Internet technology make it a driving force to change conventional business model to Ebusiness enterprise model. Low cost connectivity physical. interpret and use rules and guidelines for decisionmaking. vendors and business partners. monitor and control the business operations through the workers located anywhere. These enabling capabilities of technology have given rise to four business models that together work in an Eenterprise organisation. It also provides email and other communication capabilities to plan. information can flow seamlessly from any location to any other location.
Online maintenance service. transparent and cheaper. user groups. restaurant.com icici. Linux Group New Groups Application Package User Groups Community Groups sifyelearning. articles. manpower recruiting and maintenance Provides platform to meet people of common interests.com aberdeen. rejection is communicated instantaneously to the customer. money transfer & banking transactions. satyaminfoway. airlines booking. and sells and delivers rediff. photos.com. membership for Provides a marketing platform where buyers and sellers can meet to exchange information. pictures. and conversion has become significantly faster. conducts test and offers certification. CDs.2. Online Marketing Content Selling timesofindia. lessons. professional groups like doctors. business organization. collaboration.Management Information Systems Unit 9 placement. Provides contents. yahoo.com gartner. Some of them are given in Table 9. These basic capabilities of Internet have given rise to number of business models.com. Offers services to individuals and business at large and generates revenue. Software user groups.2: Business Models The Internet and networks provide platform and various capabilities whereby communication. These tech 134 Sikkim Manipal University . Ebooks. An order placed is processed at the backend and status of acceptance.com. News.com Information Store Provides information of interest and earns revenue from sharing and advertising. Transaction Process Processes bills for payment. music. Online examination.com billjunction.com rediff.com. Business Model Virtual Store Description Example Provides information about amazon. directly to customer or ebay.com eauction. commodities. Such order is then placed directly on the order board for scheduling and execution. greetings are stored and sold at a price.com seekandsource. product.com. msn. managers.com Online Service Virtual Communities ELearning Table 9. electricity. telephone. Examples: Tours and travels. negotiate and place order for delivery.com Railway.com seekandsource. Examples are shoes.
products or services is made up of the following components. · · · · · · · · · · · · Enquiry processing Order preparation Order placement Order confirmation Order planning Order scheduling Order manufacturing Order status monitoring Order dispatching Order billing Order receivable accounting Order payment processing The entire process in parts or full can be handled through these technologies and software solutions. Self Assessment Questions 1 State whether the following statements are True or False: 1. Trading. The technology adds speed and intelligence in the business process improving quality of service to the customer. Training. Consulting The resultant effect is the reduction in cost of business operations. In Ebusiness enterprise. Subcontracting • Servicing. We go into details of each one of them. It provides important strategic. improved customer loyalty and retention and better quality offer to the customer. Auctioning • Manufacturing. the technology is flexible and capable of handling any business models such as: • Retailing. competitive advantage. Learning. Four major applications mentioned earlier make this achievement possible. traditional people organisation based on 'Command Control' principle is Sikkim Manipal University 135 . Distribution & Selling • Outsourcing.Management Information Systems Unit 9 nologies help to save time. The business process of serving the customer to offer goods. Further. resource and enable faster decisionmaking.
suppliers and distributors. This event is processed Eway using Ebusiness systems suite. For example. organisations use Internet enabled systems and other technologies to handle these processes more effectively. customers. In addition to these core processes. workflow system is used where quality of goods is checked. technologyenabled and uses its own information and knowledge to perform. 9. Then receipt processing is done to confirm the validity of dispatch by the supplier. workflow. manufacturing.Management Information Systems Unit 9 strengthened. consultants and so on. effecting material accounts and supplier accounts. work group and process control applications are the backend support systems to main ERP / SCM enterprise management systems. 4. In this event processing. These processes would have external interface like suppliers. MIS for Ebusiness is the same as the conventional MIS design of an organisation. Sikkim Manipal University 136 . This event is processed by a work group. creating a liability in payables and posting it into cash flow projections.4 E business The scope of Ebusiness is limited to executing core business process of the organisation. it is received in the warehouse. updating the purchase order. If enterprise definition is made wider including customer. updating the inventory. application package like Supply Chain Management (SCM) is best suited for planning and execution of entire business process. when a supplier sends goods. In Eenterprise. delivery and accounting. Customer satisfaction and high level customer service is possible using knowledgebased proactive management systems. Transaction processing. Ebusiness enterprise is more processdriven. These core processes are best run by application packages like Enterprise Resource Planning (ERP). communication of receipt to manufacturing. 2. contractors. acknowledging the receipt. 5. selling. confirmation of quality. confirmed and certified in stages by three agencies in the organisation. distribution. business is conducted manually. and 'Procurement' module of ERP takes over to effect seamlessly all updates and changes. You will observe that receipt processing is first done at locations like warehouse. documents and packages are read by bar coding system or RFID. The receipt. The core business processes of the organisation are procurement. 3.
Ebusiness systems use internet / intranet / extranet capabilities to process an event in seamless manner covering all technical. It integrates cross functions seamlessly. maintenance. and reads the receipt record to move the goods physically to assigned bin in a rack. customer's demographic/ psychographic profile; it then helps to segment market by customer for advertising. automates the tasks. IT helps to automate number of management processes relating to resource. work flow management. promotion and contact.Management Information Systems Unit 9 which includes receiver at the warehouse. Ecommunications. engineering & design. Ebusiness systems lay foundation for other Enterprise applications. Organisations use websites and portals to store and share information. coordinate. and warehouse manager playing their respective role in the receipt processing as specified in the workgroup application. capacity. enables more precise target marketing towards intended audience. and Extranet for communication and Ebusiness application packages to run the functional systems in integrated manner. use networks to communicate. In Marketing System. and Ecollaboration. Employees use notebook computers. Ebusiness system scope manages crossfunctional application systems as a single business process. work group processing and automated process control. business aspects and implications of an event. In Manufacturing System. and updates the information in real time. commercial. and support. namely Ecommerce. Personal Digital Assistant (PDAs). The current Ebusiness system scope is built through ERP dedicated to manufacturing resource management for effective use of capacity and enhancing productivity. Ebusiness systems use client/ server architecture and run on Internet platform. They are sup ported by frontend and backend systems and applications designed for transaction processing. SCM is dedicated to logistics and distribution management and CRM is dedicated to customer relations management for customer satisfaction. IT. Intranet. Having accepted the goods. the backbone of Eenterprise. and collaborate amongst structured teams and virtual teams. They perform internal business operations and interface with external agencies. IT helps to reach customer directly and is in the position to understand customer behaviour. QA inspector. The application of IT is so Sikkim Manipal University 137 . The ERP/ SCM and now Customer Relations Management system (CRM) is a family of software solution packages dedicated to core management of functions of business. warehouse system takes over. Most of the processes are automated and they use Internet. automated and process controlled goods movement.
vendor and so on. selling. Some Ecommerce applications add order tracking as a feature for customer to know the delivery status of the order.Management Information Systems Unit 9 strong that it is termed as Computer Integrated Manufacturing (CIM) or Computer Aided Manufac turing (CAM). marketing. budgeting capital. and HR. servicing. Ecommerce process has two participants. and process the same to account and analyze the impact on the business performance. profit or productivity. and paying for goods. And unique and typical to Ecommerce there is one more participant known as 'Merchant Server’. IT application is very strong. sales. An integrated Ebusiness system is capable of forecasting resources requirement. and measuring financial performance. numerically controlled machines and robots and lastly integration of all core and support processes contributes to manufacturing excellence. It essentially deals with buying and selling of goods. With the advent of internet and web technology. Merchant server in Ecommerce secures payment to seller by authorisation and authentication of commercial transaction. which deal with transaction. The entire model successfully works on web platform and uses Internet technology. delivering. like in traditional business model. men. In Accounting and Finance system. accounting and analysis are automated using system intelligence and knowledge driver intelligent systems. be it cost. Ecommerce process model can be viewed in four ways and categories: • B2C: Business Organisation to Customer • B2B: Business Organisation to Business Sikkim Manipal University 138 .5 Ecommerce Ecommerce is a second big application next to ERP. managing resources. CIM adds value in the manufacturing by way of simplification of processes in production and design. and manpower. namely buyer and seller. Ebusiness applications in this area are capable of accounting every business entity such as material. Automation of simplified processes using process control devices. machines. cash. computing. customer. manufacturing. Ecommerce today covers an entire com mercial scope online including design and developing. 9. The architecture of these processes enables to receive inputs from other functional systems like marketing. All processes.
website is used for personal advertising of products or services. Enewspaper website is an example of advertising and selling of goods to the consumer. On the server of the selling organisation. buyer and seller are business organisations. They exchange technical & commercial information through websites and portals. Some illustrations of the two channels are listed below for all the four models. The entire Internet banking process works on C2B model where account holders of the bank transact a number of requirements such as seeking account balance. the participants in Ebusiness are two organisations with relations as buyerseller.Management Information Systems Unit 9 • C2B: Customer to Business Organisation • C2C: Customer to Customer In B2C model. Information delivery application • Issuing business circular • Product catalogues publications • News clippings • Messaging Sikkim Manipal University 139 . In all models. In C2B model. More advanced B2B model uses Extranet and conducts business transactions based on the information status displayed on the buyer’s application server. On placement of order. money transfer and so on. through multimedia clippings. secured payment systems comes into operation to authorize and authenticate payment to seller. customer initiates actions after logging on to seller's website or to server. business organisation uses websites or portals to offer information about product. In B2B model. In B2B model. distributordealer and so on. there are two channels: one channel deals with information delivery and sharing. In this model. catalogues. Ecommerce applications are present for the use of the customer. product configuration guidelines. The delivery system then takes over to execute the delivery to customer. A new customer interacts with the site and uses interactive order processing system for order placement. customer participates in the process of selling and buying through the auction website. Then model works on similar line like B2C. payment. and another deals with the commercial aspect of buying and selling. In C2C model. Auto component industry uses this model for supplying parts and components to auto manufacturer based on the inventory levels and production programme. customer histories and so on.
The Ebusiness applications in B2C are the following: Information delivery and sharing application • Organisation manual • Database of knowledge • Business information Transaction processing application • Payments to employee • Issue of shares / bonds • Delivery through courier In C2B. and customer as an individual. the customer / consumer deals with business organisation in individual capacity. and so on Transaction processing application • Requesting an item • Obtaining travel advance • Inquiry processing • Credit card payment • Cash withdrawal through ATM In C2C. the participants in Ebusiness are an organisation. Information delivery and sharing application • Messaging email Sikkim Manipal University 140 . both the parties are individuals and play the role of buyer / seller as the case may be.Management Information Systems Unit 9 Transaction processing application • Order processing • Order execution • Payment processing • Money transfer In B2C model. The customer is an individual consumer. Information delivery and sharing application • Downloading of information from website / portal • Viewing the bank balance • Seeing manuals / drawings / pictures / images.
and so on is a communication application. payments. brother/sister. configures the product. like news bulletin. Crediting interest on fixed deposits. CDs. price information. announcing new interest rates. books. teacher/student. The electronic mail. a customer interacts with information databases such as product catalogues.Management Information Systems Unit 9 • Reports • News groups • Interests groups Transaction processing application • Payment approvals • Memos • Sanctions and confirmations • Issues and receipts Broadly. The users of these databases could be organisations or individuals in the capacity of buyer or seller. financial products. dividend on shares. Emailing. Ebusiness revolves around two individuals who deal with each other in their individual capacities and play a designated role as buyer/seller. compares the cost. Bill payments are a big application of C2B model. announcements and price revisions are very common in B2C. write or use it in any of the application. refund of unused share amount are applications. video conferencing and news groups are other big application where information is shared through electronic communications. which fall in the domain of B2C. music systems and different services are purchased through Ecommerce application. Sikkim Manipal University 141 . where partner 'C’ an individual in B2C model is outside the organisation. messaging and information downloading is a big application. In C2B model. The products like computers. The participants have an authorized access to information and have rights to read. Inter organisation communication applications. information delivery and sharing application is built on backend systems. In B2C. places the order and have it delivered after the electronic payment process. sending Egreetings. In C2C model. which collect data and process it to create information databases. In the case of bank. ordering and sending gifts are the C2C model applications. communicating change of rules. opening of new branch. manager/officer.
Backend systems for application processes 142 Sikkim Manipal University . signatures are electronically carried out and the participant is informed through Ecommunications. But to perform these activities certain intermediaries are required to handle the communication traffic between the two parties in B2B. Alta Vista. The portal is a website dedicated to specified class of items where focus is on information about the items and not so much on who makes it? They essentially are information providers to users to transact through Ebusiness models. C2B and C2C. It should be noted that B2B business models actually run with the help of B2C. The components of Ebusiness models are: • • • • • Internet / Extranet for internal communication Internet for external communication Network and TCP / IP protocols and tools for delivery mechanism Web server and web browsers software for access.3: Paper Document vs. confirmations. websites. B2C. Some portals have scope of buying and selling besides information sharing. Echeque Table 9. Internet Service Providers (ISP). C2B and C2C models. Information vs. Search engines like Yahoo.3 shows an example of these documents. web directories. we have considered two parties who engage in business activity. and Lycos are higherlevel portals. process and download and mailing. credit card. EDocument All transactions are paperless hence. Edocument Information on paper Information on Edocument Product information Product catalogue document database brochure Order on paper Electronic order Confirmation letter Payment cheque Email Electronic cash. In Ebusiness models. Table 9. basic business and communication processes are executed through electronic documents. The intermediaries are: Ebusiness models are developed using these intermediaries. which help you find web address of buyers and sellers for you to choose your Ebusiness partner. The execution process using these models is assisted by portals. These models work under the umbrella of B2B. Each organisation in E business environment has its website and Email address and they are linked from portals. which provide basic information. approvals.Management Information Systems Unit 9 In all models. Email.
which are standard in nature. The contents should address the needs of the users of the website. Web administrator is responsible to make viewer analysis in terms of visits to website. providing links to other sites. the administrator is the first contact point of users / viewers to solve their difficulties. Ecommerce culture is mostly virtual and impersonal. In case of any problem. writing interfaces for connectivity to other databases and to backend ERI or legacy system. information processing. Web administrator maintains the website. He plays a role of an architect and an interior designer of the website. Web developer/programmer writes web pages using HTML. These people are subject experts and are key people in making a website a grand success. areas visited and business All buying and selling does not succeed through Ecommerce. They have to write contents of the website looking into the needs of the target website visitors. and customer does not have a great need of interaction with seller. The job is to keep the website very responsive and keep contents latest and uptodate. which is attractive.Management Information Systems Unit 9 The people involved in Ebusiness model other than users of the models are: • Web master • Web designer • Web developer / programmer • Content provider • Content designer • Web administrator Web master controls the website inflow/outflow. DHTML. Content providers are responsible to create text. icons. CGI script and other tools. content management and regulation of the traffic. positioning and display ideas to deliver the contents to the viewers immediately they provide input in terms of aesthetics. and order fulfillment is an absolute necessity. Ecommerce site must create confidence in the buyer showing competitive prices. transactions. Finally. performance assurance and post sale support. The products and services. are bestsuited for Ecommerce. The look and feel of Ecommerce website should be customerfriendly and attractive. useful and easy to handle. navigating through different information layers and so on. Web designer conceptualizes and visualizes the requirement of the parties and creates a web design. Faster processing in every step and covering entire buying and selling cycle are very much essential. The content designers give website layout. images and a multimedia input to the site. colours. They are also involved in programme writing for transaction processing. The role is similar to DBA in RDBMS environment. Sikkim Manipal University 143 . XML. He is a troubleshooter. security and reliability of information.
……………. configures the product.6 Ecommunication In Ebusiness world. It provides facilities to store delete and search mails supporting the reference need of the user. 7. content management and regulation of the traffic.Management Information Systems Unit 9 Self Assessment Questions 2 1. Web Sikkim Manipal University 144 . Ecommunication system is a backbone of all processes whose role is to share information by messages or store information to download on access by the customer. like news bulletin. 2. price information. In electronic meeting system. Inter organisation communication applications. Voice conferencing is conducted on telephone network using speaker phones or networked PCs with Internet telephone connectivity. When there is a need for communication in real time. 3. controls the website inflow/outflow. This is done through many applications and systems. This system is popular when one to one communication is needed. participants sit in a meeting room with networked PCs and online screen projector to discuss the meeting agenda. Video conferencing provides capabilities of video and audio for participants situated at different locations. and access databases and processing and projecting on the screen for common viewing. Video conferencing also becomes an interacting and effective communication system when it has a feature of white boarding and document sharing. Another Ecommunication system which is a kind of offline is known as web publishing.. places the order and gets it delivered after the electronic payment process. The look and feel of Ecommerce website should be ………………. The job of …………… is to keep the website very responsive and keep contents latest and upto date. announcements and price revisions are very common in ………. PC network is chosen for communication. and communication within small groups. a customer interacts with information databases such as product catalogues. Video conferencing and electronic meeting. compares the cost. 9. 5. C2B and C2C models. In ……………… model. systems available are voice conferencing. This system is useful to solve some problems. Ebusiness systems use ………………… and run on Internet platform. 4. …………… business models actually run with the help of B2C. 6. communicating change of rules. Through these systems both parties communicate on ongoing basis. Most popular and widely used messaging system are email & voicemail.
The groups could be teams or virtual teams with different member strength. These organisations have large information set and document to share with the community. The communication could be online in offline mode and online in real time mode. which make them secured for use. Most of the information needs are met at one place like portal eliminating excessive surfing. a user searches. The collaboration now is possible with etechnologies. The difference between a website and a portal is that the latter is a comprehensive multipurpose repository of information. 9. These groups are popularly known as 'user groups' who have common interest in subject. educational bodies. government organisations. website is a much focussed platform with limited objective of sharing and communicating the information. and files in any format over Internet. access to different databases and servers. Such information is stored on documents. Enterprise information portal is another tool used for information posting and communication to users or customers. navigates. In this system. The process is called collaboration. The biggest advantage of Ecollaboration is that it taps the collective wisdom. drawings. Relatively. Portal is a webbased interface on an integrated internet / intranet / extranet platform allowing customers to use application and other services. technology or tool. and come together with the objective of improving the quality of subject of interest by sharing the experience. quick access to various resources and application. These capabilities help to create collaborative work systems and allow members to work together cooperatively on projects and assignments. knowledge and experience of the members.7 ECollaboration Every business has a number of work scenarios where group of people work together to complete the tasks and to achieve a common objective. applications and tools to serve the consumers. It provides secured access to all users / consumers to search information analyse the situation and communicate. selects and downloads document for selfuse. They come together to perform a task to achieve some results. pictures and so on for sharing. Web publishing is popular amongst research organi sations. and large business and commercial bodies. All E communication systems have sufficient safeguards. Internet and web technologies are used for forming different interest groups to communicate and share the information. catalogues. documents. Ecommunication systems are capable of sending messages. which put these teams in network with Internet support for communication. The collaboration team or group 145 Sikkim Manipal University .Management Information Systems Unit 9 publishing uses websites and portals for storing documents.
GroupWare is capable of handling core processes like communication. and knowledge management. in a sense independent of each other but they share information of receipt of material to complete their assignment. The GroupWare thus becomes an integral part of the enterprise Esolution. Intranet. Ecommerce. Application packages are software suit. Ecollaboration helps work effectively on applications like calendaring and scheduling tasks. Ecollaboration system components are Internet. They can be at different locations and form a virtual team to work on project or assignment. Extranet and LAN. Since. Ecollaboration works on an Internet platform and uses web technology. designed to manage the enterprise business. 146 Sikkim Manipal University .Management Information Systems Unit 9 could be within the organisation and between the organisations as well. project management. different members with a single goal of processing receipt of material for inventory. work group / team need not be at one physical location. document server and so on. In this event there is a transaction receipt of material. browsers. and expedites processing of transaction. event. process transaction in its logical serial order. invoke an application and work together to create documents and share them and so on. In workflow application. which help process customer requirements. Its effectiveness is increased by software 'GroupWare' that enables the members of the group to share information. GroupWare is collaboration software. which needs to be processed. Ecollaboration uses Ecommunication capabilities to perform collaborative tasks. Let us illustrate these two models using an event in the business such as receipt of material for a job to be processed on the shop floor. document creation and sharing. workflow applications. knowledge server. collaboration and delivery. integration. Ecommunication and Ecollaboration run Internet. In the execution of these applications. application and system. While in work group application. It is supported by databases present on various servers like mail server. material database. Extranet and other networks and use web technology extensively. Eorganisation uses GroupWare software and tools. Each member of this workgroup has a different goal. the members have different assignments. All four applications: Ebusiness. WAN networks for communication through GroupWare tools. or project assignment. and then a workgroup will use this information of material receipt. work group applications. Intranet.
. All three packages are then integrated in one customise suit known as Enterprise Application Integration (EAI). In ……………. MIS in Eorganisation deviates from traditional report formats to automated intelligent knowledge driven system. and ………………… 5. …………….. When there is a need for communication in real time. packaged software solutions are available broadly called as Enterprise Resource Planning (ERP)... 9. 7.. participants sit in a meeting room with networked PCs and online screen projector to discuss the meeting agenda. Sikkim Manipal University 147 . help in automatic scheduling. provides capabilities of video and audio for participants situated at different locations. ……………. 2. Video conferencing also becomes an interacting and effective communication system when it has a feature of ……………. systems available are ……………. Self Assessment Questions 3 1. It enforces manager to act quickly to response displayed on the screen.. artificial intelligence (AI) systems. EAI supports Eorganisation functioning through MIS. They are supported by the rulebased transaction processing system. 8.Management Information Systems Unit 9 For all four applications. 4. and Supply Chain Management (SCM). Internet and web technologies are used for forming different interest groups to communicate and share the information. expert systems. decision support systems. pictures and so on for sharing. Most popular and widely used messaging system are ……………….. drawings. ………………… and …………………… 3. uses websites and portals for storing documents. ………………. The biggest advantage of …………. is that it taps the collective wisdom. 6. knowledge and experience of the members. and data warehouse and mining systems. These groups are popularly known as ……………. notification and reminding to the participants. catalogues. MIS in Eorganisation deviates from the conventional model of 'Capture • Compute Process Analyse Report Think and Act' to 'Point Click Respond Act'. Most of the decisions of middle and operational management are delegated to ITenabled information and knowledgedriven systems. Customer Relation Management (CRM).
Intranet. etc. SCM. configures the product. places the order and have it delivered after the electronic payment process. MIS for Ebusiness is the same as the conventional MIS design of an organisation. traditional people organisation based on 'Command Control' principle is strengthened. · In C2B model. compares the cost.8 Summary · In Ebusiness enterprise. · Customer satisfaction and high level customer service is possible using knowledgebased proactive management systems. Web master controls the website inflow/outflow. communicating change of rules. · · · · In Eenterprise. · Ebusiness enterprise is more a process driven. C2B and C2C models. Briefly explain the four business models that the enabling capabilities of technology have given rise to. 3. · · · · · B2B business models actually run with the help of B2C. CRM and why it is necessary to integrate them by a solution Sikkim Manipal University 148 . price information. Explain the challenges before an Ebusiness management. technology enabled and uses its own information and knowledge to perform. Ecommerce. a customer interacts with information databases such as product catalogues. like news bulletin. announcements.Management Information Systems Unit 9 9. 4. The job is to keep the website very responsive and keep contents latest and uptodate. The concept of a work group is that a set of information has a multiple use and the concerned users draw this information to perform their role. · All four applications: Ebusiness. Ebusiness systems use client / server architecture and run on Internet platform. Extranet and other networks and use web technology extensively. The look and feel of Ecommerce website should be customerfriendly and attractive. Terminal Questions 1. 2. are very common in B2C. price revisions. content management and regulation of the traffic. Ecommunication and Ecollaboration run Internet. business is conducted manually. Explain the strength of ERP. Compare and contrast Eenterprise business model with traditional business organisation model. Inter organisation communication applications.
B2B 5. User groups 8. Voice conferencing. White boarding ; document sharing 5. Electronic meeting system 6. Web publishing 7. 6. Client / server architecture 2. True 4. Ecollaboration Sikkim Manipal University 149 . Web master 6. Explain how in Eenterprise. Web administrator SAQs 3 1. Explain the applications and systems used in Ecommunication. Video conferencing and electronic meeting. 3. manager's role and responsibilities are changed. C2B 4. Explain how manager is a knowledge worker in Eenterprise. Email & voicemail 2. False 5. Customerfriendly and attractive 7. 5. Video conferencing 4. False 2. B2C 3.Management Information Systems Unit 9 like Enterprise Application Integration (EAI). True 3. Answer to Self Assessment Questions SAQs 1 1. False SAQs 2 1.
2 2. GroupWare tools Answers to Terminal Questions 1. Refer to 2.5 6. Refer to 2. Refer to 2. Refer to 2.Management Information Systems Unit 9 9.3 4. Refer to 2.5 5.6 Sikkim Manipal University 150 .2 3. Refer to 2.
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